User`s manual

OMPLTV37C.book Page 25 Tuesday, May 24, 2005 9:50 AM
Troubleshooting
remains on
screen after
display is
turned off
Distorted
image
"Out of
Range"
message on
screen
Red, green,
blue, or white
dots on screen
Remote
control not
functioning
Possible Cause
Inherent LCD
characteristics
Resolution
This is characteristic of an LCD. The after-image wilt
disappear after a few minutes.
Display format set Check that the correct Format is selected in the TV
incorrectly Parameters or PC Parameters menu in the OSD.
VGA or DVl input Adjust the resolution and refresh rate on the PC to
signal is not in a match a supported mode, listed under "Specifications"
supported mode on page 26.
Inherent LCD This is characteristic of an LCD and will not cause a
characteristics malfunction.
Batteries inserted Make sure the batteries are inserted and oriented
improperly properly.
Batteries low on Replace the batteries.
energy
A button is stuck Jog any stuck buttons on the remote to unstick them.
Obstacle between Remove the obstacle.
remote and display
The remote is too Move closer to the display.
far from the display
Note: Further troubleshooting information can be found on the Protron website at
www.protronusa.com.
Support Information
Do not return this product to your retailer until you have performed the steps laid out in
the Easy Setup Instructions and contacted the customer service center. Merchandise may not
be returned to Protron without a return form authorization.
Before contacting Protron customer service, please record the following information, which may
be found on the back of your display:
• Model Number
• Serial Number
• Date of Manufacture
The Protron customer service center may be contacted 24 hours a day, 7 days a week at the
following number:
1-888-257-8899
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