Specifications

Level One: Protege GX Installer Study Guide | August 2013 29
Software Maintenance Agreements (SMAs)
At ICT, we take improving and maintaining our software very seriously. A Software Maintenance Agreement
(SMA) is designed to provide the best support possible on all our products.
Why Maintaining an SMA is Important
A Software Maintenance Agreement is an agreement between ICT and the end user and must be purchased
through an ICT approved integrator. It provides the end user with access to new features, updates,
enhancements and fixes, and priority access to technical support. This protects the investment the end user has
made in the software, and funds ICT's continuing Research and Development program.
Cost and Duration of an SMA
All licenses are sold including an annual SMA.
This is renewable 12 months following the initial software registration and is calculated at 25% the current cost
of the licensed software. Renewing an SMA is not mandatory, however you will not receive important updates or
be able to upgrade or add client licenses once the SMA has expired. The SMA can be renewed at any time,
however you will be charged for the annual agreements going back to the initial date of expiry. For example, if
your SMA expired in November 2008, you would need to pay the annual charges from this date forward and at
the current SMA rate. You can also choose to purchase an SMA in advance to take advantage of current price
structures and avoid any potential price increases.
Example SMA Calculation
For a system of 111 doors, the following calculation would be made each year:
Base License $1000
50 Door License $1000
10 Door License $500
1 Door License $100
Total $2600
Annual SMA (25 % of Total) $650
Note: These are not the true license costs, and have only been used to show a simple calculation.