Specifications
110 PRT-WX-DIN Using Protege WX Installation and Programming Manual | June 2013
Troubleshooting
This section includes helpful troubleshooting information.
Common Health Status Messages
The Health Status is displayed on the Home Page and provides details of the overall status of the system and
can be useful in identifying any problem areas that need to be addressed.
It lists any problems that the Controller has with its current configuration. This includes:
Modules that require a restart
Modules that are offline
Areas that require rearming due to input changes
Areas where the tamper area (24 hour monitoring) is disarmed
Inputs that have been assigned to an area, but not assigned a type
Items that can't fit in the internal database
Essentially, anything that has been configured but that is not operating according to that configuration, is shown
in this list.
Modules that Require a Restart
Typical Health Status Message
Reader Expander Warehouse Reader requires a module restart
Cause
Modules need to be restarted whenever a programming change is made that requires the hardware to
physically function in a different manner.
Solution
1. Navigate to the appropriate Expander menu (for example Expanders | Reader Expander)
2. Select the module that is listed in the health status message, then click the Restart button on the toolbar
Modules that are Offline
Typical Health Status Message
Reader Expander Warehouse Reader is offline
Cause
This can occur when the module has been added, but the address has not been correctly set.
Note that if you have recently cycled power to the Controller, it can take up to 250 seconds for the module to
come back online.
Solution
1. If you have cycled power to the Controller, ensure you have allowed enough time for the module to come
online.
2. Navigate to the appropriate Expander menu (for example Expanders | Reader Expander)
3. Check that the Physical Address allocated on the General tab, matches that allocated under Expanders |
Expander Addressing
4. If the problem continues, check that the module is wired correctly.
5. Check the LED indicators of the module. If the fault light is on and the status light is flashing red, the number
of sequential flashes will indicate an error code (see page 42).