Specifications

Troubleshooting 69
SCOTT SAFETY 087-0048 REV B
Troubleshooting Refer to Table 24 for troubleshooting assistance.
Prior to replacing any items of the Test Station, ensure that an adequate supply of
power is provided either via the battery or the AC line.
This is a basic troubleshooting matrix which identifies the most likely items and as
such is not an exhaustive matrix.
Table 24 Troubleshooting Matrix
ITEM SYMPTOM/CAUSE SOLUTION
IR Connect
Software
Monitor Connect
Error dialog box
appears while trying
to Read or Write to
the Monitor and a
Red Bar appears at
the bottom.
• Ensure the monitor is placed either face down or face
up in front of the IR Connect from 1” to 2” a part.
• Ensure the IR Port on the IR Connect is not clogged
with dirt or debris.
• Ensure the IR Connect and the Monitor are not in
high light area (i.e. bright light bulb or bright
sunlight) as this may interfere with IR connectivity.
IR Connect is not
Found Error dialog
box appears while
trying to Read or
Write to the Monitor
and a Red Bar
appears at the
bottom.
• Ensure the USB Cable is properly connected at both
the PC and the IR Connect.
• Provided the USB Cable connections are secure, un
install and reinstall the IR Connect Software.
During a Write
Device, a Write
Protege ZM
Information Dialog
Box appears stating
“Check sensor type
and Alarm setting.”
• Ensure the sensor type and its applicable settings
shown in the IR Connect software matches the actual
Monitor you are trying to Write.
Dialog Box error
appears during a
READ. IR Connect
is not found. IR
Connect Re-Install
driver (A)
• Ensure a Scott IR Connect USB Cable is used.