Product Manual

9
TROUBLESHOOTING
• The BD-5000 is not calling out during the Test Call-Out or during an
alarm condition.
Reprogram your call-to phone number and try again. Check phone
connections. If you are using a telephone line splitter or running the phone
line through some type of surge suppressor, disconnect and try it directly
connected to the wall phone jack. If you know you have an alarm condition,
but the alarm is not calling out, batteries may be low in the the BD-5000 or
phone service may be down. If the BD-5000 is connected to a commercial
phone system, our BD-5000 may not be compatible with this phone system.
Take a regular home telephone and connect it to the phone jack where you
plugged in the BD-5000. If you do not get a dial tone using a regular phone, it
is unlikely the BD-5000 will function properly.
• I cannot cancel the alarm call-out.
Verify you have dialed the correct number of the monitored location. There
could also be trouble with the phone service in the area, preventing your
incoming call to go through. Check with your phone company if you suspect
this problem. If you believe the phone service is working properly, it is
possible the BD-5000’s batteries are dead.
• I am receiving False Alarms.
The BD-5000 may have something triggering the Motion Sensor in the home.
A bird, animal, intruder, balloon, or an object that has fallen down could
possibly trigger the motion sensor. The wire between the motion sensor and
the BD-5000 could be damaged causing the BD-5000 to think the motion
sensor is detecting an intruder. Check the wire and replace if necessary. If
you have extended the wire between the motion sensor and the BD-5000,
there may be a problem with the wire going past electrical conduit or it may
be receiving electrical noise from other electrical appliances. You may need
to shield the extended wire to reduce or eliminate this problem.
• The alarm call-out has been canceled, but the BD-5000 continues to call.
Most likely, you received an initial alarm, canceled the alarm call-out and then
the alarm condition repeated itself shortly after the call-out was canceled.
This would result in a new set of phone calls.
COMMONLY ASKED QUESTIONS
1. The BD-5000 is not calling the correct “call-to” location. Why?
This may be due to entering an incorrect “call to” telephone number or
a dead battery. Check or replace the battery and double check the
“call to” telephone number. Did you enter a “1” before a long
distance phone number? Check to see if your area code has changed
and re-program the “call to” number with the correct area code.
2. If I unplug the BD-5000 or take out the battery, will I have to re-enter the
“call-to” telephone number?
Once your BD-5000 is programmed, the “call-to” number will be
retained in memory indefinitely whether the BD-5000 is plugged in or
1
0
not or if the battery goes dead or is taken out. You can always
program a new “call-to” telephone number at any time.
3. Do I need a dedicated telephone line for my BD-5000?
No. The BD-5000 uses any existing single line telephone line. In some
cases, if you have two phone lines coming into a home, the BD-5000
may work on any of those telephone jacks as well. The BD-5000 can
also share a telephone line with a telephone, modem or fax machine,
provided you purchase a dual plug adapter or a line splitter. Those are
available at most stores or directly from Control Products.
4. Can I change the alarm message that is played during an alarm?
No. The alarm message is pre-recorded at our factory and cannot be
changed.
5. Will the BD-5000 work on multi-line business phone systems, PBX systems
or digital telephone systems?
No. The BD-5000 is designed to work only with a single telephone
line, found in most residential homes. Sharing a phone line with a
telephone, fax machine, or computer modem is acceptable as long as
they are sharing a single telephone line. Some PBX systems simply
require a “9” to be dialed before calling the regular call-to number.
The BD-5000 should be able to dial the “9” and the rest of the number.
You may need to enter a pause after the 9 to wait for the dial tone
before the rest of the number is dialed by the BD-5000.
SPECIFICATIONS
Power Requirements: 9-volt alkaline or lithium batteries (not included)
MAKE SURE YOU REPLACE BATTERY ANNUALLY OR REMOVE WHEN THE UNIT
IS NOT IN USE!
Operating Ambient Temperature Range: 20° to 140°F (-7° to 60°C)
Humidity: 90% non-condensing
REN (Ring Equivalence Number): 0.1B
FCC Statement:
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the back of your BD-5000 is a label that contains, among other information the FCC registration
number for this product. If requested, this number must be provided to the telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See installation instructions for details.
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive REN’s on a telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of REN’s should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line, as determined by the total REN’s,
contact your local telephone company. The REN for this product is shown above and is also
identified as part of the FCC product identifier shown on the label on the back of your BD-5000.
The REN for other devices will be identified on a label on the product in the FCC product identifier
or listed separately. If there is a product identifier number, it will be in a format as
US:AAAEQ##TXXXX. The ## is the REN number shown without a decimal point (e.g., 03 is a
REN of 0.3).