User manual

Support, Service & Warranty RLXIC-EV ♦ Intelligent Cellular
User Manual RadioLinx® Intelligent Cellular Ethernet Gateway for Verizon
ProSoft Technology, Inc. Page 95 of 104
March 10, 2010
6 Support, Service & Warranty
In This Chapter
 How to Contact Us: Technical Support..................................................95
 Return Material Authorization (RMA) Policies and Conditions...............96
 LIMITED WARRANTY...........................................................................98
6.1 How to Contact Us: Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module Operation
o Configuration/Debug status information
o LED patterns
3 Details about the serial, Ethernet or fieldbus devices interfaced with, if any.
Note: For technical support calls within the United States, an after-hours answering system allows
pager access to one of our qualified technical and/or Application Support Engineers at any time to
answer your questions.
Internet
Web Site: www.prosoft-technology.com/support
E-mail address: [e-mail]
Asia Pacific
(location in Malaysia)
Tel: [phone], E-mail: [e-mail]
Languages spoken include: Chinese, English
Asia Pacific
(location in China)
Tel: [phone] x888, E-mail: [e-mail]
Languages spoken include: Chinese, English
Europe
(location in Toulouse,
France)
Tel: [phone],
E-mail: [e-mail]
Languages spoken include: French, English
Europe
(location in Dubai, UAE)
Tel: [phone],
E-mail: [e-mail]
Languages spoken include: English, Hindi