User manual

Reference PTQ-LNG ♦ Quantum / Unity Platform
Landis & Gyr Telegyr Interface Module
ProSoft Technology, Inc. Page 97 of 103
May 29, 2007
Support, Service & Warranty
ProSoft Technology, Inc. survives on its ability to provide meaningful support to
its customers. Should any questions or problems arise, please feel free to
contact us at:
Internet
Web Site: http://www.prosoft-technology.com/support
E-mail address: [e-mail]
Phone
[phone]
[phone] (Fax)
Postal Mail
ProSoft Technology, Inc.
1675 Chester Avenue, Fourth Floor
Bakersfield, CA 93301
Before calling for support, please prepare yourself for the call. In order to provide
the best and quickest support possible, we will most likely ask for the following
information:
1 Product Version Number
2 System architecture
3 Module configuration and contents of configuration file, if the module requires
one.
4 Module Operation
o Configuration/Debug status information
o LED patterns
5 Information about the processor and user data files as viewed through the
processor configuration software and LED patterns on the processor
6 Details about the serial devices interfaced
An after-hours answering system allows pager access to one of our qualified
technical and/or application support engineers at any time to answer the
questions that are important to you.
Module Service and Repair
The PTQ-LNG device is an electronic product, designed and manufactured to
function under somewhat adverse conditions. As with any product, through age,
misapplication, or any one of many possible problems the device may require
repair.
When purchased from ProSoft Technology, Inc., the device has a 1 year parts
and labor warranty (3 years for RadioLinx) according to the limits specified in the
warranty. Replacement and/or returns should be directed to the distributor from
whom the product was purchased. If you must return the device for repair, obtain
an RMA (Returned Material Authorization) number from ProSoft Technology, Inc.
Please call the factory for this number, and print the number prominently on the
outside of the shipping carton used to return the device.