User manual

PTQ-104S Rev2 ♦ Quantum Platform Support, Service & Warranty
IEC 60870-5-104 Server for Quantum User Manual
ProSoft Technology, Inc. Page 191 of 195
February 22, 2013
10 Support, Service & Warranty
In This Chapter
 Contacting Technical Support ............................................................. 191
 Warranty Information ........................................................................... 192
10.1 Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,
if any.
Note: For technical support calls within the United States, an emergency after-hours answering
system allows 24-hour/7-days-a-week pager access to one of our qualified Technical and/or
Application Support Engineers. Detailed contact information for all our worldwide locations is
available on the following page.