User manual

ILX800-SMSG ♦ Micro800 Platform Contents
SMS Text Plug-in Module for GSM Networks User Manual
ProSoft Technology, Inc. Page 35 of 39
September 14, 2012
7 Support, Service & Warranty
In This Chapter
 Contacting Technical Support ................................................................35
 Return Material Authorization (RMA) Policies and Conditions ...............36
Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient and effective
support possible. Before calling, please gather the following information to assist in
expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module, if any.
Note: For technical support calls within the United States, an after-hours answering system allows 24-hour/7-
days-a-week pager access to one of our qualified Technical and/or Application Support Engineers. Detailed
contact information for all our worldwide locations is available on the following page.