User manual

Support, Service & Warranty MVI56-HART ♦ ControlLogix Platform
User Manual HART Multi-drop Master Communication Module
Page 164 of 171 ProSoft Technology, Inc.
October 13, 2011
6.1.2 Returning Units Under Warranty
A Technical Support Engineer must approve the return of Product under ProSoft
Technology’s Warranty:
a) A replacement module will be shipped and invoiced. A purchase order will be
required.
b) Credit for a product under warranty will be issued upon receipt of authorized
product by ProSoft Technology at designated location referenced on the Return
Material Authorization
i. If a defect is found and is determined to be customer generated, or if the
defect is otherwise not covered by ProSoft Technology s warranty, there will
be no credit given. Customer will be contacted and can request module be
returned at their expense;
ii. If defect is customer generated and is repairable, customer can authorize
ProSoft Technology to repair the unit by providing a purchase order for 30%
of the current list price plus freight charges, duties and taxes as applicable.
6.1.3 Returning Units Out of Warranty
a) Customer sends unit in for evaluation to location specified by ProSoft
Technology, freight prepaid.
b) If no defect is found, Customer will be charged the equivalent of $100 USD, plus
freight charges, duties and taxes as applicable. A new purchase order will be
required.
c) If unit is repaired, charge to Customer will be 30% of current list price (USD) plus
freight charges, duties and taxes as applicable. A new purchase order will be
required or authorization to use the purchase order submitted for evaluation fee.
The following is a list of non-repairable units:
ScanPort Adapters
o 1500 - All
o 1550 - Can be repaired only if defect is the power supply
o 1560 - Can be repaired only if defect is the power supply
inRAx Modules
o 3150 - All
o 3170 - All
o 3250
o 3300
o 3350
o 3600 - All
o 3700
o 3750
o 3800-MNET
ProLinx Standalone Gateways
o 4xxx - All (No hardware available to do repairs)