User manual

ILX34-AENWG ♦ Point I/O Platform Support, Service & Warranty
Wireless POINT I/O Adapter User Manual
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ProSoftTechnology,Inc. Page199of209
September19,2011
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7 Support, Service & Warranty
In This Chapter
 ContactingTechnicalSupport.........................................................................199
 ReturnMaterialAuthorization(RMA)PoliciesandConditions.......................201
 LIMITEDWARRANTY........................................................................................203
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Contacting Technical Support
ProSoftTechnology,Inc.(ProSoft)iscommittedtoprovidingthemostefficientandeffective
supportpossible.Beforecalling,pleasegatherthefollowinginformationtoassistinexpediting
thisprocess:
1 ProductVersionNumber
2 Systemarchitecture
3 Networkdetails
Iftheissueishardwarerelated,wewillalsoneedinformationregarding:
1 Moduleconfiguration
andassociatedladderfiles,ifany
2 Moduleoperationandanyunusualbehavior
3 Configuration/Debugstatusinformation
4 LEDpatterns
5 Detailsabouttheserial,Ethernetorfieldbusdevicesinterfacedtothemodule,ifany.
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Note: For technical support calls within the United States, an after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support
Engineers. Detailed contact information for all our worldwide locations is available on the following
page.
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