Propel XWing Manual

36
ITEMS DAMAGED DURING TRANSIT
In the event that you purchased online, and later signed for, an item that has
clearly been damaged in transport, you should add a comment to your signature
for the items with the courier. You must also still inform us within the 7-working-
day period if you have accepted goods which were clearly damaged when you
received them by completing the Returns Authorisation Form with all the required
information. Items must then be boxed in all original packaging, whether that
packaging is damaged or not and again complete with any and all accessories,
including paperwork and manuals. We will then arrange collection of the item. Once
we receive the item back into our shop we will send a replacement item out to you or
if requested, we will issue a full refund to the credit card used to pay for the item.
In all cases, any goods being returned must be adequately packaged and protected.
Propel UK will not be responsible for any damage or loss of goods that occurs in
transit back to us.
If you need to reach us, please email us at [e-mail].
Alternatively, you can go to www.propelrc.co.uk and click on the "customer care" tab
to schedule an appointment to speak with a propel customer care associate.
Refunds
Qualifying refunds shall be made within 30 days from receipt of returned goods, and
shall be for the full original purchase price you paid for said goods, provided that the
goods are returned by you at your own cost and received by us in a new and unused
condition. Qualifying goods returned otherwise shall be refunded the full original
purchase price less any costs incurred in shipping or re-packaging.
Please ensure that all goods returned have a copy of the original proof of purchase
and a completed RMA form stating the full reasons for return. Failure to do this may
slow down any repair or refund.
Schipholweg 321, Badhoevedorp 1171 PL, The Netherlands
[phone]
© 2017 Rooftop Group Europe, BV. All Rights Reserved.
www.propelsw.com
PROPEL UK RETURNS POLICY