User's Manual

Troubleshooting 69
© 2014 P romote Systems
Problem: Using Promote Control results in twice as many images as requested.
Solution: Make sure that "Mirror Lock-Up" is either enabled or disabled on both your camera and
Promote Control. If camera "Mirror Lock-Up" is disabled and Promote Control "Mirror Lock-Up" is
enabled, this will result in duplicate images when using a shutter cable.
Problem: Using the Promote Control results in more images than requested.
Solution: Make sure that your camera is in "Single shot" drive mode. Do not use "Continuous" drive
mode with Promote Control unless specifically recommended. Quiet or Silent mode is also acceptable, if
available on your camera.
Problem: Promote Control does not always take the first picture out of a sequence. Other images are
taken successfully.
Solution: Certain camera models need some time to re-initialize after they enter power-down mode. If
you experience the issue described above, half-press the shutter button on your camera to wake it
before pressing the "Start" button on the Promote Control.
Problem: In Focus Stacking mode, Promote Control successfully controls lens focus, but no images are
taken.
Solution: If your camera is set up to enable automatic image preview when images are being taken,
please set the image preview duration to no longer than 2 seconds. You may also need to completely
turn off image preview when using Focus Stacking mode.
Problem: A problem appeared and it is not described in the above Q&A list.
Solution: Contact http://support.promotesystems.com/ for advanced support.
9.5 Support
Support and maintenance for Promote Control is available at http://support.promotesystems.com/.
If your Promote Control needs to be returned for service, visit http://support.promotesystems.com/ for
current information on authorized service center locations and contact information.