VTRAK M610p Product Manual Version 1.
VTrak M610p Product Manual Copyright © 2007 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Contents Chapter 1: Introduction to VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 VTrak Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Architectural Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Highlights . . . . . . . .
VTrak M610p Product Manual Chapter 4: Management with WebPAM PROe . . . . . . . . . . . . . . . . . .33 Logging into WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Selecting a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Perusing the Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Using the Header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Using Tree View . . . . . . . . . . . . . . .
Contents Chapter 4: Management with WebPAM PROe, continued Managing Users, continued Changing Another User’s Password . . . . . . . . . . . . . . . . . . . . .55 Changing Your Own Password . . . . . . . . . . . . . . . . . . . . . . . . .55 Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Viewing User Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VTrak M610p Product Manual Chapter 4: Management with WebPAM PROe, continued Managing Controllers, continued Clearing an Orphan Watermark . . . . . . . . . . . . . . . . . . . . . . . .81 Managing Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Viewing the Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Locating an Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Viewing Enclosure Information . . . . . . . . . . . . . .
Contents Chapter 4: Management with WebPAM PROe, continued Managing Logical Drives, continued Viewing Logical Drive Information . . . . . . . . . . . . . . . . . . . . . .106 Viewing Logical Drive Statistics . . . . . . . . . . . . . . . . . . . . . . .107 Making Logical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . .107 Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Running Redundancy Check . . . . . . . . . . . . . . . . . . . . . . . . .
VTrak M610p Product Manual Chapter 5: Management with the CLU, continued Managing the Enclosure, continued Viewing Blower Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 Viewing Voltage Sensor Status . . . . . . . . . . . . . . . . . . . . . . . .127 Viewing Temperature Sensor Status . . . . . . . . . . . . . . . . . . .127 Setting Temperature Thresholds . . . . . . . . . . . . . . . . . . . . . .127 Checking the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 5: Management with the CLU, continued Managing Logical Drives, continued Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .145 Running Redundancy Check . . . . . . . . . . . . . . . . . . . . . . . . .146 Locating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146 Managing the Network Connection . . . . . . . . . . . . . . . . . . . . . . . .147 Making Management Port Settings . . . . . . . . . . . . . . . . . . . . .
VTrak M610p Product Manual Chapter 5: Management with the CLU, continued Working with Software Management, continued Making SNMP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163 Managing SNMP Trap Sinks . . . . . . . . . . . . . . . . . . . . . . . . . .164 Making CIM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165 Making Netsend Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .165 Managing Netsend Recipients . . . . . . . . . . . . . . . .
Contents Chapter 7: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .189 Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189 RAID 0 – Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190 RAID 1 – Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191 RAID 1E – Enhanced Mirror . . . . . . . . . . . . . . . . . . . . . . . . . .192 RAID 5 – Block and Parity Stripe . . . . . . . . . . . . . .
VTrak M610p Product Manual Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213 VTrak is Beeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214 LEDs Display Amber or Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215 Drive Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216 Back of Enclosure . . . . . .
Chapter 1: Introduction to VTrak This chapter covers the following topics: • About This Manual (below) • VTrak Overview (page 2) • Architectural Description (page 3) • Specifications (page 5) Thank you for purchasing Promise Technology’s VTrak M610p external disk array subsystem. About This Manual This Product Manual describes how to setup, use and maintain the VTrak M610p external disk array subsystem.
VTrak M610p Product Manual VTrak Overview VTrak provides data storage solutions for applications where high performance and data protection are required. The failure of any single drive will not affect data integrity or accessibility of the data in a RAID protected logical drive. Figure 1. VTrak M610p front view Drive Carrier LEDs Drive Carriers Power and Status LEDs A defective drive may be replaced without interruption of data availability to the host computer.
Chapter 1: Introduction to VTrak Architectural Description The VTrak M610p is a parallel SCSI subsystem suitable for Direct Attached Storage (DAS). The M610p subsystem supports: • 1.5 Gb/s SATA disk drives • 3.0 Gb/s SATA disk drives All M610p enclosure includes a mid-plane, RAID controller, power and cooling units, and enclosure processor all in one cable-less chassis design. Multiple fans and power supplies provide redundancy to ensure continued usage during component failure.
VTrak M610p Product Manual • Support for the industry standard Disk Data Format (DDF from SNIA) ensures interoperability and drive roaming even among different RAID vendors Subsystem and Controller Features Drive Support: Up to sixteen 3.5" x 1" hard disk drives: SATA II 3Gb/s and 1.5Gb/s. Supports any mix of SATA II 3 Gb/s or 1.5 Gb/s drives simultaneously in the same system. Staggered physical drive spin-up. External I/O Ports: Dual SCSI U320 VHDCI host ports.
Chapter 1: Introduction to VTrak Foreground Activities: Disk array initialization. Physical Drive Error Recovery: Predictive Data Migration (PDM), replaces unhealthy disk member in array, while maintaining normal array status during the data transition. Bad Sector Mapping, Media Patrol, SMART, Hard/Soft Reset to recover HD from bad status, HD Power-control to recover HD from hung status.
VTrak M610p Product Manual Dimensions (H x W x D): 13.1 x 44.6 x 56.1 cm (5.2 x 17.6 x 22.1 in) Net Weight (subsystem only): 26.7 kg (58.7 lb) without drives, 34.7 kg (76.3 lb) with 16 drives, assuming 0.5 kg (1.1 lb) per drive. Gross Weight (including carton): 30 kg (66.1 lb) without drives. Safety: CE, FCC Class A, VCCI, C-Tick, cUL, TUV, CB, BSMI. Warranty and Support Warranty: Three years complete system limited warranty. Support: 24 x 7 email and phone support (Americas and EMEA only).
Chapter 2: VTrak Installation This chapter covers the following topics: • Unpacking the VTrak (below) • Mounting VTrak in a Rack (page 8) • Installing Disk Drives (page 10) • Making Management and Data Connections (page 13) • Making Serial Cable Connections (page 15) • Connecting the Power (page 16) Unpacking the VTrak The VTrak box contains the following items: • VTrak Unit • Quick Start Guide • Null Modem Cable • Left and right center-mount brackets • Left and right mounting rails •
VTrak M610p Product Manual Mounting VTrak in a Rack The M610p subsytems installs to the rack using the supplied mounting rails. You can also use your existing rails. Figure 1. VTrak M610p mounted in a rack with the supplied rails Vertical Rack Post VTrak M610p Handles mount outside the rack post Mounting rails (included) mount inside the rack post Cautions • At least two persons are required to safely lift, place, and attach the VTrak enclosure into a rack system.
Chapter 2: VTrak Installation Figure 2.
VTrak M610p Product Manual Installing Disk Drives You can populate the VTrak with 3.5-inch, 1.5 Gb or 3.0 Gb SATA drives. For optimal performance, install physical drives of the same model and capacity. The drives’ matched performance allows the logical drive to function better as a single drive. The table below shows the number of drives required for each RAID level.
Chapter 2: VTrak Installation Install all of the drive carriers into the VTrak enclosure to ensure proper airflow, even if you do not populate all the carriers with disk drives. Installing Disk Drives 1. Remove a disk drive carrier. 2. Carefully lay the disk drive into the drive carrier at the front, so that the screw holes on the bottom line up. 3. Insert the screws through the holes in the drive carrier and into the bottom of the disk drive. See Figure 4. 4.
VTrak M610p Product Manual Figure 5.
Chapter 2: VTrak Installation Making Management and Data Connections Configuring Direct Attached Storage This arrangement requires: • A network switch • A network interface card (NIC) in the PC • A SCSI HBA card in the PC • A SCSI cable that fits your HBA card and has a VHDCI connector to fit the VTrak SCSI channel Data Path To establish the data path: Connect a SCSI cable to the Host PC’s SCSI HBA card and one of the VTrak’s SCSI channels. VTrak’s SCSI connectors are bi-directional.
VTrak M610p Product Manual Figure 6.
Chapter 2: VTrak Installation Making Serial Cable Connections The RS-232 Serial connection enables the Command Line Interface (CLI) and Command Line Utility (CLU) on your PC to monitor and control VTrak. Figure 7. Serial connector for VTrak M610p DB-9 Serial Connector CONSOLE CONSOLE Mgmt Mgmt To set up a serial cable connection: 1. Attach a null-modem cable to the DB9 connector on the VTrak. 2. Attach the other end of the null-modem cable to a serial port on the Host PC or Server.
VTrak M610p Product Manual Connecting the Power Plug the power cords and switch on both power supplies on. When the power is switched on, the LEDs on the front of the VTrak will light up. When boot-up is finished and the VTrak is functioning normally: • Controller Heartbeat LED blinks green seven times in three seconds, goes dark for six seconds, then repeats the blink pattern. • Power, FRU, and Logical Drive Status LEDs display green continuously.
Chapter 2: VTrak Installation If there is no disk drive in the carrier, the Disk Status LED and the Power/Activity LED will remain dark. The Power/Activity LED flashes during drive activity. The Disk Status LED displays Green when a drive is present and configured.
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Chapter 3: VTrak Setup This chapter covers the following topics: • Setting up the Serial Connection (below) • Choosing DHCP or a Static IP Address (page 20) • Setting up VTrak with the CLI (page 21) • Setting up VTrak with the CLU (page 22) • Creating Disk Arrays with WebPAM PROe (page 24) Setting up the Serial Connection VTrak has a Command Line Interface (CLI) to manage all of its functions, including customization.
VTrak M610p Product Manual Choosing DHCP or a Static IP Address When you setup your VTrak, you have the option of: • Enabling DHCP and letting your DHCP server assign the IP address to the VTrak’s management port. • Specifying a static IP address for the VTrak’s management port. If you choose to enable DHCP, have your Network Administrator dedicate an IP address for the VTrak, linked to the VTrak’s MAC address.
Chapter 3: Setup Setting up VTrak with the CLI 1. Type the following string to set the system date and time, then press Enter. administrator@cli> date -a mod -d 2006/12/26 -t 14:50:05 In the above example, the date and time are included as examples only. Your values will be different. Use yyyyy/mm/dd for the date and a 24-hour clock for the time. 2. Type the following string to set the Management Port IP address and other settings, then press Enter.
VTrak M610p Product Manual Setting up VTrak with the CLU 1. At the administrator@cli> prompt, type menu and press Enter. The CLU main menu appears. Figure 1. CLU main menu 2. With Quick Setup highlighted, press Enter. The first Quick Setup screen enables you to make Date and Time settings. Setting system date and time 1. Press the arrow keys to highlight System Date. 2. Press the backspace key to erase the current date. 3. Type the new date. 4. Follow the same procedure to set the System Time.
Chapter 3: Setup 4. Follow the same procedure to specify the Subnet Mask, Gateway IP Address and DNS Server IP Address. If you do not have a DNS server, skip the DNS Server IP address. 5. Press Ctrl-A to save your settings. Automatic IP settings To make Management Port settings automatically: 1. Press the arrow keys to highlight DHCP. 2. Press the spacebar to toggle to Enable. 3. Press Ctrl-A to save these settings.
VTrak M610p Product Manual Creating Disk Arrays with WebPAM PROe Note You can also use the CLU to create disk arrays and logical drives. See “Creating a Disk Array” on page 133 for more information.
Chapter 3: Setup 3. When the log-in screen (Figure 2) appears: • Type administrator in the User Name field. • Type password in the Password field. • Click the Login button. The User Name and Password are case sensitive. 4. Click the Login button. Figure 2. WebPAM PROe log-in screen After sign-in, the WebPAM PROe opening screen appears. If there are any unconfigured physical drives in the enclosure, an Array Configuration menu will also appear (see page 26).
VTrak M610p Product Manual Selecting a Language WebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Simple, and Korean. 1. Click Language on the WebPAM PROe Header. The language list appears in the Header. 2. Click on the language you prefer. The WebPAM PROe user interface displays in the selected language. Figure 3.
Chapter 3: Setup Automatic When you choose the Automatic option, the following parameters appear on the screen: • Disk Arrays – The number of physical drives in the disk array, their ID numbers, configurable capacity, and the number of logical drives to be created • Logical Drives – The ID number of the logical drive(s), their RAID level, capacity, and stripe size • Spare Drives – The physical drive slot number of the dedicated hot spare assigned to this disk array.
VTrak M610p Product Manual Express When you choose the Express option, a set of characteristics and options appears on the screen. 1. 2.
Chapter 3: Setup Advanced Note For an explanation of the parameters under the Advanced option, see “Chapter 7: Technology Background” on page 189. When you choose the Advanced option, the Step 1 – Disk Array Creation screen displays. Step 1 – Disk Array Creation 1. Enter a name for the disk array in the field provided. 2. Check the box if you want to enable Media Patrol. For more information, see “Media Patrol” on page 208. 3. Check the box if you want to enable PDM.
VTrak M610p Product Manual 12. Specify a Read (cache) Policy from the dropdown menu. Read Cache, Read Ahead Cache, and No Cache are available. Read Ahead is the default. 13. Specify a Write (cache) Policy from the dropdown menu. Write Back and Write Through (Thru) are available. Write Back is the default. 14. Click the Update button. A new logical drive is displayed under New Logical Drives. Repeat the above steps to specify additional logical drives as desired. 15.
Chapter 3: Setup Using WebPAM PROe over the Internet The above instructions cover connections between VTrak and your company network. It is also possible to connect to a VTrak from the Internet. Your MIS Administrator can tell you how to access your network from outside the firewall. Once you are logged onto the network, you can access the VTrak using its IP address.
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Chapter 4: Management with WebPAM PROe This chapter covers the following topics: • Logging into WebPAM PROe (page 34) • Importing a User Database (page 72) • Selecting a Language (page 36) • Updating the Firmware (page 73) • Perusing the Interface (page 37) • • Logging out of WebPAM PROe (page 41) Restoring Factory Defaults (page 74) • Clearing Statistics (page 75) • Working with the Storage Network (page 42) • Shutting Down the Subsystem (page 76) • Working with Subsystems (page 43) •
VTrak M610p Product Manual Logging into WebPAM PROe In order to log into WebPAM PROe, you must first setup a network connection between your Host PC and the VTrak subsystem, as described in “Chapter 3: VTrak Setup” on page 19. To log into WebPAM PROe: 1. Launch your Browser. 2. In the Browser address field, type in the IP address of the VTrak Management port. Note that the IIP address shown below is only an example. The IP address you type into your browser will be different.
Chapter 4: Management with WebPAM PROe Figure 1.
VTrak M610p Product Manual Selecting a Language WebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Simple, and Korean. 1. Click Language the WebPAM PROe Header. The language list appears in the Header. 2. Click the language you prefer. The WebPAM PROe user interface displays in the selected language. Figure 2.
Chapter 4: Management with WebPAM PROe Perusing the Interface WebPAM PROe is browser-based RAID management software with a graphic user interface. Figure 3.
VTrak M610p Product Manual Using the Header The Header contains the following items: • Language – To change languages, see “Selecting a Language” on page 36. • View – To view the Event Frame, see “Viewing the Event Frame” on page 40. • Storage Network – To view all of the VTrak subsystem enclosures currently accessible the network, see “Working with the Storage Network” on page 42. • Contact Us – Click on Contact Us for a list of contact information, including Technical Support.
Chapter 4: Management with WebPAM PROe Using Tree View Tree View enables you to navigate around all components of the Subsystem, including SCSI management, network and service management, RAID controller, enclosure, physical drives, disk arrays, logical drives, and spare drives. The figure below shows the components of Tree View. Figure 4.
VTrak M610p Product Manual Using Management View Management View provides the actual user interface with the VTrak, including creation, maintenance, deletion, and monitoring of disk arrays and logical drives. Function Tabs control specific actions and processes. This window changes depending on which item you select in Tree View and which tab you select in Management View itself. Click the Help button in Management View to access online help for the function that is currently displayed.
Chapter 4: Management with WebPAM PROe Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe: • Close your browser window • Click Logout the WebPAM PROe banner (below Figure 8. Clicking “Logout” in the Header) Clicking Logout brings you back to the Login Screen. After logging out, you must enter your user name and password in order to log in again.
VTrak M610p Product Manual Working with the Storage Network When you log into WebPAM PROe, you access a specific VTrak subsystem. See “Logging into WebPAM PROe” on page 34. The Storage Network feature enables you to access all of the VTrak subsytems with a Management Port connection to your network. Each VTrak subsystem is identified by its Management Port IP address.
Chapter 4: Management with WebPAM PROe Working with Subsystems A VTrak subsystem is identified by its Management Port IP address.
VTrak M610p Product Manual 3. Enter a name into the Alias field. Maximum of 48 characters. Use letters, numbers, space between words, and underscore. 4. Click the Submit button. Setting Subsystem Date and Time To set a Date and Time for this subsystem: 1. In Tree View, click the Subsystem 2. In Management View, click the Settings tab dropdown menu and select Date and Time Settings. icon. 3. Under Subsystem Date, select the Month and Day from the dropdown menus. 4.
Chapter 4: Management with WebPAM PROe • If the triangle points upward, the column is sorted low-to-high or old-tonew. • If the triangle points downward, the column is sorted high-to-low or newto-old. Click the link a second time to change to flip the triangle and reverse the sort sequence. Saving the Runtime Event Log To save the runtime event log as a text file: 1. In Tree View, click the Subsystem icon. 2. In Management View, click the Events tab dropdown menu and select Runtime Events. 3.
VTrak M610p Product Manual 3. • Severity – Information, Warning, Minor, Major, Critical, and Fatal. The severity level is user-specified. See “Setting-up User Event Subscriptions” on page 54. • Time – Time and date of the occurrence • Description – A brief description of the event Click on the link at the top of the column by which you want to sort the events. After you click on the item, a triangle icon appears. • If the triangle points upward, the column is sorted low-to-high or old-tonew.
Chapter 4: Management with WebPAM PROe • Rebuild • PDM – Predictive Data Migration • Synchronization • Redundancy Check • Migration • Transition • Initialization • Media Patrol Making Background Activity Settings To make settings for background activities: 1. In Tree View, click the Subsystem 2. In Management View, click the Background Activities tab and select Settings from the dropdown menu. 3.
VTrak M610p Product Manual available, the disk array will begin to rebuild as soon as you replace the failed physical drive with an unconfigured physical drive of equal or greater size. 6. Click the Submit button to save your settings. Running Background Activities To run a background activity from the Background Activities tab: 1. In Tree View, click the Subsystem 2. In Management View, click the Background Activities tab and select one of the following from the dropdown menu. icon.
Chapter 4: Management with WebPAM PROe Also see “Predictive Data Migration (PDM)” on page 209. To run PDM: 1. In Tree View, click the Subsystem 2. In Management View, click the Background Activities tab and select Start Media Patrol from the dropdown menu. icon. 3. In the next screen, select the Source and Target physical drives. The suspect physical drive is the source. The replacement physical drive is the target. 4. Click the Start button.
VTrak M610p Product Manual • Start-from date. The default is today's date. • End-on date. Select No End Date (perpetual). Or, select a number of occurrences for this activity. Or, select a specific end date. The default is today's date. 7. For Redundancy Check only: • Choose the Auto Fix option. This feature attempts to repair the problem when it finds an error. • Choose the Pause on Error option.
Chapter 4: Management with WebPAM PROe • Expiration Time – Amount of time left until the lock automatically releases. • Expire At Time – The date and time when the lock will automatically release. Setting the Lock The lock prevents other sessions (including by the same user) from making a configuration change to the controller until the lock expires or a forced unlock is done. You can set the lock to last from one minute to one day. To set the lock for this subsystem: 1.
VTrak M610p Product Manual When the user who locked the controller logs out, the lock is automatically released. You can also release the lock before the scheduled time. To release the lock for this subsystem: 1. Click the Subsystem 2. Click the Lock tab in Management View. icon Tree View. If you are the User who set the lock, click the Unlock option. If another User set the lock and you are a Super User, click the Unlock option and check the Force Unlock box. 3. Click the Submit button.
Chapter 4: Management with WebPAM PROe Managing Users User Management includes all functions dealing with user accounts.
VTrak M610p Product Manual • Enter or change the email address. • From the Privilege dropdown menu, choose a new level. See “List of User Privileges” on page 56 7. Click the Submit button. The Administrator or Super User can change another user’s password. See “Changing Another User’s Password” on page 55 for more information. Making Your Own User Settings To change your own user settings: 1. Log into WebPAM PROe under your own user name. 2. Click the Subsystem 3.
Chapter 4: Management with WebPAM PROe 7. • Fatal – Non-Recoverable error or failure has occurred • None – Deactivates this event for notification purposes Click the Submit button. The user’s account must have an email address. See “Making User Settings” on page 53. For information about the email service, see “Making Email Settings” on page 63. To send a test message to the email address in the listed under General Info, click the Test Email button.
VTrak M610p Product Manual 9. Click the Submit button. Creating a User To create a user: 1. Log into WebPAM PROe as the Administrator or a Super User. 2. Click the Subsystem 3. Click the Administrative Tools 4. Click the User Management 5. Click the Create tab in Management View. 6. Enter a user name in the User Name field. 7. Enter a password for this user in the New Password and Retype Password fields. icon in Tree View. icon. icon. A password is optional.
Chapter 4: Management with WebPAM PROe Deleting a User There will always be at least one Super User account. You cannot delete the user account you used to log in. To delete a user: 1. Log into WebPAM PROe as the Administrator or a Super User. 2. Click the Subsystem 3. Click the Administrative Tools 4. Click the User Management 5. Click the Delete tab in Management View. 6. Check the box to the left of the user you want to delete. 7. Click the Submit button. 8.
VTrak M610p Product Manual Managing the Network Connection The network connection deals with network connections to the VTrak’s Management Ports. Functions include: • Making Subsystem Management Port Settings (page 58) Making Subsystem Management Port Settings When you log into the VTrak over your network, you use the management port. Before you change settings, please see “Choosing DHCP or a Static IP Address” on page 20. To make changes to the Subsystem Management Port settings: 1.
Chapter 4: Management with WebPAM PROe Managing SCSI Connections Functions include: • Viewing SCSI Channel Information (page 59) • Enabling SCSI Targets (page 59) • Setting SCSI Termination (page 60) • Viewing SCSI Target Information (page 60) Viewing SCSI Channel Information 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click on the SCSI Management icon. icon.
VTrak M610p Product Manual Setting SCSI Termination To set Termination for the VTrak SCSI controller “Out” connectors: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click on the SCSI Management icon. icon. The Channel tab displays SCSI Channel Information: 4. Click on the Channel 1 or the Channel 2 link. 5. From the Termination dropdown menu, select Automatic, ON or OFF. Automatic means the termination function will set itself automatically. 6.
Chapter 4: Management with WebPAM PROe Managing Storage Services The Storage Services–LUN Map tab displays the Target IDs and LUNs assigned to each logical drive. For SCSI, LUN Mapping is the process of applying a LUN Map so that each channel can access the logical drive (target). Features include: • Viewing a LUN Map (page 61) • Editing a LUN Map (page 61) Viewing a LUN Map To view the current LUN Map: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3.
VTrak M610p Product Manual LUNs range from 0 to 63. The number of available LUNs may be less, depending on the capability of your SCSI HBA card. You must enter different LUN numbers for each logical drive. 10. Click the Submit button. LUN Mapping Parameters • Logical Drive ID – The disk array ID number. • RAID Level – RAID Level of the logical drive. • Capacity – Capacity of the logical drive. • WWN – World Wide Number of the logical drive.
Chapter 4: Management with WebPAM PROe Managing Software Services Software Services include the following functions: • Making Email Settings (page 63) • Making SLP Settings (page 64) • Making Web Server Settings (page 64) • Making Telnet Settings (page 66) • Making SNMP Settings (page 66) • Making CIM Settings (page 68) • Making Netsend Settings (page 69) Making Email Settings The Email sends notification messages to users. See Setting-up User Event Subscriptions (page 54).
VTrak M610p Product Manual 2. • Click on the Automatic option to start the service automatically during system startup. Recommended. • Click on the Manual option to start the service manually (the service does not start during system startup). Click on the Submit button. Stopping Email service To stop the Email service: 1. Click the Stop button. 2. Click OK in the confirmation box. Starting or Restarting Email service To start or restart the Email service, click the Start or Restart button.
Chapter 4: Management with WebPAM PROe To make Web Server settings: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Web Server Setting link in Management View. 4. Enter the HTTP Port number. icon. 80 is the default. 5. Enter Session Time Out interval. This setting causes WebPAM PROe to timeout after a period of inactivity. 24 minutes is the default. The range is 1 to 1440 minutes (one day). 6.
VTrak M610p Product Manual Making Telnet Settings VTrak’s Telnet service enables you to access VTrak’s Command Line Interface (CLI) through a network connection. To make Telnet settings: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Telnet Setting link in Management View. 4. Enter the Telnet Port number. icon. 2300 is the default. 5. Enter the Maximum Number of Connections. 4 is the default. 6. Enter the Session Time Out interval.
Chapter 4: Management with WebPAM PROe 2. Click the Administrative Tools icon. 3. Click the SNMP Management link in Management View. 4. Enter the SNMP Port number. 161 is the default. 5. Enter a System Name. There is no default name. 6. Enter a System Location. USA is the default. 7. Enter a System Contact (the email address of the administrator or other individual). 8. Enter the Read Community. Public is the default. The Write Community is always Private.
VTrak M610p Product Manual 2. • Click on the Automatic option to start the service automatically during system startup. Recommended. • Click on the Manual option to start the service manually (the service does not start during system startup). Click on the Submit button. Stopping SNMP service To stop the SNMP service: 1. Click the Stop button. 2. Click OK in the confirmation box. Starting or Restarting SNMP service To start or restart the SNMP service, click the Start or Restart button.
Chapter 4: Management with WebPAM PROe Changing the Startup Setting 1. 2. Under Startup Type: • Click on the Automatic option to start the service automatically during system startup. Recommended. • Click on the Manual option to start the service manually (the service does not start during system startup). Click on the Submit button. Stopping CIM service To stop the CIM service: 1. Click the Stop button. 2. Click OK in the confirmation box.
VTrak M610p Product Manual Deleting Netsend Recipients To delete a Netsend recipient: 1. Highlight the recipient you want to delete in the recipient list. 2. Click the Delete button to remove the recipient from the list. 3. Click the Submit button. 4. Click OK in the confirmation box. Changing the Startup Setting 1. 2. Under Startup Type: • Click on the Automatic option to start the service automatically during system startup. Recommended if you plan to use this feature.
Chapter 4: Management with WebPAM PROe Exporting the User Database You can export the User Database file to share user information and settings among multiple VTrak subsystems. The Export action saves a text file a designated folder the Host PC. From there, you can import the User Database file to other VTrak subsystems. To export the User Database file: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Export link in Management View. 4.
VTrak M610p Product Manual Importing a User Database Caution Do NOT use this function to update the VTrak firmware. The Software Management–Import tab enables you to import the User Database file from the Host PC's file system to the VTrak subsystem. When you make user settings to one VTrak, you can export the User Database file to the Host PC. From there, you can import the User Database file to other VTrak s so that all have the same User information and settings.
Chapter 4: Management with WebPAM PROe Updating the Firmware This procedure is covered in Chapter 6: Maintenance. See “Updating the Firmware in WebPAM PROe” on page 175 for instructions.
VTrak M610p Product Manual Restoring Factory Defaults VTrak includes a function to restore the default settings to its Firmware and Software settings. Caution The action of restoring default settings can disrupt your VTrak functions. Use this feature only when necessary and only the settings that must reset to default in order to set them correctly. To access the Restore Defaults feature: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon.
Chapter 4: Management with WebPAM PROe Clearing Statistics The Clear Statistics function clears statistical data on controllers, SCSI ports, physical drives, and logical drives. To clear statistical data: 1. Click the Subsystem 2. Click the Administrative Tools 3. icon in Tree View. icon. Click the Clear Statistics link. The Clear Statistics tab appears in Management View. 4. Click the Submit button. 5. In the confirmation box, type the word confirm in the field provided. 6.
VTrak M610p Product Manual Shutting Down the Subsystem You can only do part of this function in WebPAM PROe. Additional action is required, as described below. To shutdown the subsystem: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Shutdown link in Management View. icon. A Shutdown or Restart tab will appear. 4. On the Shutdown or Restart tab, select Shutdown from the dropdown menu. 5. Click the Submit button. 6.
Chapter 4: Management with WebPAM PROe Restarting the Subsystem You can only do part of this function in WebPAM PROe. Additional action is required, as described below. To restart the subsystem 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Shutdown link in Management View. icon. A Shutdown or Restart tab will appear. 4. On the Shutdown or Restart tab, select Restart from the dropdown menu. 5. Click the Submit button. 6.
VTrak M610p Product Manual Managing Controllers The RAID controller is are the heart of the VTrak subsystem. Controller Management includes the following functions: • Viewing the Controller (page 78) • Locating a Controller (page 78) • Viewing Controller Information (page 79) • Viewing Controller Statistics (page 80) • Making Controller Settings (page 80) • Clearing an Orphan Watermark (page 81) Viewing the Controller To view information about the controller: 1. 2.
Chapter 4: Management with WebPAM PROe Figure 9. The VTrak M610p controller LEDs CONSOLE Mgmt Status LED Dirty Cache LED Viewing Controller Information To view Controller information: 1. Click the Subsystem icon in Tree View. 2. Click the Controllers icon. 3. Click the Controller icon. The controller information appears the Information tab in Management View.
VTrak M610p Product Manual Viewing Controller Statistics To view controller statistics: 1. Click the Subsystem icon in Tree View. 2. Click the Controllers icon. 3. Click the Controller 4. Click the Information tab in Management View and select Statistics from dropdown menu. icon. Clearing Statistics To clear statistics, see “Clearing Statistics” on page 75. Making Controller Settings To make Controller settings: 1. Click the Subsystem icon in Tree View. 2. Click the Controllers icon. 3.
Chapter 4: Management with WebPAM PROe Group Rounding – Uses an algorithm to determine how much to truncate. Results in the maximum amount of usable drive capacity. Table Rounding – Applies a predefined table to determine how much to truncate. • Enter a time interval (1 to 12 seconds) in the Write Back Cache Flush Interval field. For more information, see “Cache Policy” on page 202. • Enter a time interval (15 to 255 seconds) in the Enclosure Polling Interval field.
VTrak M610p Product Manual Managing Enclosures Enclosure Management includes the following functions: • Viewing the Enclosures (page 82) • Locating an Enclosure (page 82) • Viewing Enclosure Information (page 83) • Making Enclosure Settings (page 84) • Viewing FRU VPD Information (page 84) • Checking the Batteries (page 84) • Reconditioning a Battery (page 85) • Making Buzzer Settings (page 86) • Testing the Buzzer (page 86) Viewing the Enclosures To view information about the enclosures:
Chapter 4: Management with WebPAM PROe Figure 11. VTrak M610p front view Drive Carrier LEDs Drive Carriers Figure 12.VTrak M610p drive carrier LEDs Disk Status Viewing Enclosure Information To view enclosure information: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure icon. Enclosure information appears the Information tab in Management View. You can monitor power supplies, cooling units, enclosure temperatures and voltages, and the battery.
VTrak M610p Product Manual Making Enclosure Settings To make Enclosure settings: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Settings tab in Management View. 5. Enter a value in the following fields as necessary: 6. icon. • Enclosure Warning Temperature Threshold • Enclosure Critical Temperature Threshold • Controller Warning Temperature Threshold • Controller Critical Temperature Threshold Click the Submit button.
Chapter 4: Management with WebPAM PROe Battery Notes Each battery works with a controller. If the battery is present in the subsystem but the corresponding controller is not present, the battery will not appear in the interface. If a battery does not reflect normal conditions and it is not currently under reconditioning, run the Recondition function before you replace the battery. See “Reconditioning a Battery” on page 85. During reconditioning, the battery is fully discharged then fully recharged.
VTrak M610p Product Manual Making Buzzer Settings The buzzer sounds to inform you that the VTrak needs attention. See “VTrak is Beeping” on page 214 for more information. To make buzzer settings: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Buzzer tab in Management View. icon. 5. From the Buzzer tab dropdown menu, select Settings. 6. Check the Buzzer Enable box to enable the buzzer.
Chapter 4: Management with WebPAM PROe Managing Physical Drives Managing Physical Drives deals with the physical disk drives installed in the VTrak subsystem enclosure, including the following functions: • Viewing a List of Physical Drives (page 87) • Identifying a Physical Drive (page 87) • Making Global Physical Drive Settings (page 87) • Viewing Physical Drive Information (page 88) • Viewing Physical Drive Statistics (page 89) • Making Physical Drive Settings (page 89) • Clearing Stale and
VTrak M610p Product Manual 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives 5. Click the Global Settings tab in Management View. 6. Make the settings as needed. icon. icon. Check the boxes to enable: 7. • Write Cache • Read Look Ahead Cache • Command Queuing (for disk drives that support Command Queuing) • From the DMA Mode dropdown menu, select a DMA mode. Click the Submit button.
Chapter 4: Management with WebPAM PROe • DMA Mode See “Making Global Physical Drive Settings” on page 87. Viewing Physical Drive Statistics To view physical drive statistics: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives icon. 5. Click on a Physical Drive icon. 6. From the dropdown menu on the Information tab, choose Statistics. icon.
VTrak M610p Product Manual Be sure you have corrected the condition by a physical drive replacement, rebuild operation, etc., first. Then clear the condition. See “Physical Drive Problems” on page 243 for more information. To clear a Stale or PFA status from a physical drive: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives icon. 5. Click on a Physical Drive icon. 6. in Management View, click the Clear tab. 7.
Chapter 4: Management with WebPAM PROe 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives icon. 5. Click on a Physical Drive icon. 6. Click the Force Offline/Online tab in Management View. 7. Click the Submit button. 8. In the confirmation box, type the word confirm in the field provided. 9. Click the OK button. icon.
VTrak M610p Product Manual Managing Disk Arrays Disk Array Management includes the following functions: • Viewing Disk Arrays (page 92) • Creating a Disk Array (page 92) • Deleting a Disk Array (page 96) • Viewing Disk Array Information (page 97) • Making Disk Array Settings (page 98) • Creating a Logical Drive (page 98) • Deleting a Logical Drive (page 99) • Migrating a Disk Array (page 100) • Rebuilding a Disk Array (page 101) • Running PDM on a Disk Array (page 102) • Transitioning
Chapter 4: Management with WebPAM PROe Creating a Disk Array – Automatic The Disk Array Automatic Creation option enables you to create a new disk array following a default set of parameters. One logical drive will be made automatically when you create the disk array. To create a Disk Array using the Automatic function: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Create tab in Management View. 4. From the Create tab dropdown menu, select Automatic.
VTrak M610p Product Manual 3. Click the Create tab in Management View. 4. From the Create tab dropdown menu, select Express. 5.
Chapter 4: Management with WebPAM PROe when you create the disk array. If you select less than the total available capacity, you can use the remaining space to create additional logical drives at a later time. If you are uncertain about choosing parameters for your disk array, use the Express or Automatic option to create your disk array. To create a new disk array: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. From the Create tab dropdown menu, select Advanced.
VTrak M610p Product Manual 14. Specify a Sector size from the dropdown menu. 512 B, 1 KB, 2 KB, and 4 KB are available. 512 B is the default. 15. Specify a Read (cache) Policy from the dropdown menu. Read Cache, Read Ahead Cache, and No Cache are available. Read Ahead is the default. 16. Specify a Write (cache) Policy from the dropdown menu. Write Back and Write Through (Thru) are available. Write Back is the default. 17. Click the Update button. A new logical drive is displayed under New Logical Drives.
Chapter 4: Management with WebPAM PROe 6. In the confirmation box, type the word confirm in the field provided. 7. Click the OK button. The selected disk array disappears from the Disk Array List the Information tab. Viewing Disk Array Information To view Disk Array information: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array icon. The disk array information is shown in Management View.
VTrak M610p Product Manual Making Disk Array Settings To make Disk Array settings: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array 4. Click the Settings tab in Management View. 5. Optional. Enter an alias in the Disk Array Alias field. icon. Maximum of 32 characters. Use letters, numbers, space between words, and underscore. An alias is optional. 6. To enable Media Patrol support, check the Media Patrol box. 7.
Chapter 4: Management with WebPAM PROe The choices are 64 KB, 128 KB, 256 KB, 512 KB, and 1 MB. 64 KB is the default. See “Choosing Stripe Size” on page 201. 10. From the Sector dropdown menu, select a Sector size for this logical drive. The choices are 512 B, 1 KB, 2 KB, and 4 KB. 512 B is the default. See “Choosing Sector Size” on page 201. 11. From the Read Policy dropdown menu, select a Read Cache policy for this logical drive. The choices are Read Cache, Read Ahead, and No (read) Cache.
VTrak M610p Product Manual 4. Click the Delete LD tab in Management View. 5. Check the box to the left of the logical drive you want to delete. 6. Click the Submit button. In the confirmation box, type the word confirm in the field provided. 7. Click the OK button. The selected logical disappears from the Logical Drive List the Information tab.
Chapter 4: Management with WebPAM PROe 11. Click the Update button. The logical drive changes to reflect your choices. 12. Update other logical drives using the same method. 13. When you are done making the changes, click the Next button. 14. Click the Submit button to begin Migration. To set Migration priority, see “Making Background Activity Settings” on page 47. Rebuilding a Disk Array When you rebuild a disk array, you are actually rebuilding the data on a replacement physical drive.
VTrak M610p Product Manual To view more information, click the Rebuild on PDx link. To set Rebuild priority, see “Making Background Activity Settings” on page 47. Running Media Patrol on a Disk Array Media Patrol checks the magnetic media on physical drives. When it finds the specified number of bad blocks, it will trigger PDM. See “Making Background Activity Settings” on page 47 and “Running PDM” on page 48. You can schedule Media Patrol to run automatically, see “Scheduling an Activity” on page 49.
Chapter 4: Management with WebPAM PROe Transitioning a Disk Array Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non-revertible spare. The revertible spare drive returns to its original status. For more information, see “Transition” on page 210. In order to run the Transition function: • The spare drive must be Revertible.
VTrak M610p Product Manual 3. Click the Disk Array icon. 4. Click the Transport tab in Management View. 5. Click the Submit button. 6. In the confirmation box, type the word confirm in the field provided. 7. Click the OK button. 8. After the Transition is complete, move the physical drives comprising the disk array to their new locations. 9. Click the Refresh button in your Browser. The drives appear in their new locations and disk array status displays OK.
Chapter 4: Management with WebPAM PROe Managing Logical Drives Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. You can see a summary of all logical drives in the subsystem under Logical Drive Summary.
VTrak M610p Product Manual However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct it. • Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is not accessible but some or all of your data may remain intact. You must determine the cause of the problem and correct it.
Chapter 4: Management with WebPAM PROe Viewing Logical Drive Statistics To view information for a single logical drive: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array 4. Click the Logical Drives 5. Click the Logical Drive 6. In Management View, click on the dropdown menu on the Information tab and choose Statistics. icon. icon icon. Clearing Statistics To clear statistics, see “Clearing Statistics” on page 75.
VTrak M610p Product Manual because there may be residual data the logical drives left behind from earlier configurations. For this reason, Initialization is recommended for all new logical drives. Caution When you initialize a logical drive, all the data the logical drive will be lost. Backup any important data before you initialize a logical drive. Initialize a Logical Drive: 1. Click the Subsystem icon in Tree View. 2. Click the Logical Drive Summary 3. Click the icon.
Chapter 4: Management with WebPAM PROe 3. Click the icon of the logical drive you want to Initialize. You can also start Redundancy check from the Subsystem Background Activities tab icon 4. From the dropdown menu on the Background Activities tab, select Redundancy Check. 5. To select Auto Fix, check the box. This feature attempts to repair the problem when it finds an error. 6. To select Pause On Error, check the box. This feature stops the process when it finds an error.
VTrak M610p Product Manual Table Definitions • Read Check Table – Contains a list of read errors for this logical drive. • Write Check Table – Contains a list of write errors for this logical drive. • Inconsistent Block Table – Contains a list of inconsistent blocks for this logical drive. Mirror data for RAID Levels 1, 1E, and 10 or Parity data for RAID Levels 5, 6, and 50 identified by the Redundancy Check (a background function).
Chapter 4: Management with WebPAM PROe Managing Spare Drives When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive. See “Critical & Offline Disk Arrays” on page 239.
VTrak M610p Product Manual 3. Click the Spare Drive icon. In Management View, the Enclosure Front View diagram appears with the location of the spare drive highlighted. Creating a Spare Drive Important • There must be an unconfigured physical drive available for selection as a spare drive. See “Viewing a List of Physical Drives” on page 87. • Be sure the unconfigured physical drive has adequate capacity to replace the largest drive in the disk array. To create a spare drive: 1.
Chapter 4: Management with WebPAM PROe Deleting Spare Drive Note If an existing spare drive has the wrong parameters for your needs, click the Settings tab to change the parameters rather than delete the spare drive and create a new one. To delete a spare drive: 1. Click the Subsystem 2. Click the Spare Drives 3. Click the Delete tab in Management View. 4. Check the box to the left of the spare drive you want to delete. 5. icon in Tree View. icon. Click the Submit button.
VTrak M610p Product Manual Running Spare Check Spare Check verifies the operational status of your spare drives. You can also schedule a Spare Check. See “Scheduling an Activity” on page 49. To check a spare drive: 1. Click the Subsystem icon in Tree View. 2. Click the Spare Drives 3. Click the Spare Check tab in Management View. 4. From the Physical Drive dropdown menu, select the spare drive you want to check. icon. Or select All to check all the spare drives at the same time. 5.
Chapter 4: Management with WebPAM PROe Working with the Logical Drive Summary The Logical Drive Summary displays a list of all logical drives in the VTrak enclosure plus the expanded or cascaded enclosures. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located.
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Chapter 5: Management with the CLU This chapter covers the following topics: • Logging into the CLU (page 118) • Managing Spare Drives (page 154) • Running Quick Setup (page 121) • • Managing the Subsystem (page 122) Working with LUN Mapping (page 157) • Managing the Controllers (page 124) • Managing the Enclosure (page 126) • Managing Users (page 158) • • Working with Software Management (page 161) Managing Physical Drives (page 130) • Flashing through TFTP (page 168) • Managing Disk Arr
VTrak M610p Product Manual Logging into the CLU There are two connections methods for the CLU: • Serial – Requires a null-modem cable to connect the serial ports on the Host PC and VTrak • Telnet – Requires a network connection between the Host PC and VTrak’s Management Port Making a Serial Connection Before you begin, be sure the null modem cable is connected between the Host PC and VTrak, and that both machines are booted and running. Then do the following actions: 1.
Chapter 5: Management with the CLU Figure 4. The CLU main menu Quick Setup – A sequence of four steps to setup System Date & Time, Management Port, and RAID Configuration. Subsystem Management – View controller information, lock/unlock the controller, set date and time, and monitor the enclosure. Physical Drive Management – View disk drive assignments and parameters, change disk drive cache settings and command queuing, and locate a physical drive.
VTrak M610p Product Manual Additional Info and Management – Spare Drives, LUN Mapping, User management, EMail, SLP, Webserver, Telnet, SNMP, CIM, and Netsend settings, firmware flash, clear statistics and restore factory default settings. Buzzer – Enable, disable or silence the buzzer (audible alarm). Accessing Online Help To access online help on any CLU screen, press Ctrl-E. To return to the CLU, press Enter. Logging out of the CLU 1. Highlight Return to Previous Menu and press Enter.
Chapter 5: Management with the CLU Running Quick Setup Quick Setup is discussed under “Setting up the Serial Connection” on page 19.
VTrak M610p Product Manual Managing the Subsystem Subsystem Management includes the following functions: • Setting an Alias for the Subsystem (page 122) • Running Media Patrol (page 122) • Locking or Unlocking the Subsystem (page 122) • Setting Subsystem Date and Time (page 123) Setting an Alias for the Subsystem An alias is optional. To set an Alias for this subsystem: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Type and alias into the Alias field.
Chapter 5: Management with the CLU 4. Highlight Lock and press Enter. Resetting the Lock To reset the lock with a new time: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Lock Management and press Enter. 3. In the Lock Time field, type a lock time in minutes. 1 to 1440 minutes (24 hours) 4. Highlight Renew and press Enter. Releasing the Lock 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Lock Management and press Enter.
VTrak M610p Product Manual Managing the Controllers Controller Management includes the following functions: • Viewing Controller Information (page 124) • Clearing an Orphan Watermark (page 124) • Making Controller Settings (page 124) • Locating the Controller (page 125) Viewing Controller Information Controller Management includes information, settings and statistics. To access Controller Management: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2.
Chapter 5: Management with the CLU 5. Make the following settings as required: • Type and alias into the Alias field. Maximum of 48 characters. Use letters, numbers, space between words and underscore. An alias is optional. • Highlight Coercion and press the spacebar to toggle between Enable and Disable.
VTrak M610p Product Manual Managing the Enclosure Enclosure Management includes the following functions: • Viewing Enclosure Information (page 126) • Viewing Power Supply Status (page 126) • Locating a Power Supply (page 126) • Viewing Blower Status (page 127) • Viewing Voltage Sensor Status (page 127) • Viewing Temperature Sensor Status (page 127) • Setting Temperature Thresholds (page 127) • Checking the Batteries (page 128) • Reconditioning a Battery (page 128) • Locating an Enclosure
Chapter 5: Management with the CLU 2. Highlight Enclosure Management and press Enter. 3. Highlight Power Supplies and press Enter. 4. Highlight Locate Power Supply and press Enter. The LED on the selected power supply blinks for one minute. Viewing Blower Status To view the status of the blowers: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Enclosure Management and press Enter. 3. Highlight Blowers and press Enter.
VTrak M610p Product Manual 4. Highlight the Temperature Warning threshold you want to change. 5. Press the backspace key to erase the current value. 6. Type a new interval value in degrees C. 7. Press Ctrl-A to save your settings. Checking the Batteries This feature enables you monitor and recondition the subsystem battery or batteries. 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Enclosure Management and press Enter. 3.
Chapter 5: Management with the CLU 5. 6. Highlight Recondition Battery and press Enter. Press Y to confirm. During reconditioning, Battery status can show “discharging” and “recharging”, and a value will display next to Current. During that time, the controller cache is reset to Write Thru. Reconditioning runs in the background and stops automatically upon completion. VTrak automatically reconditions the battery every two months.
VTrak M610p Product Manual Managing Physical Drives Physical Drive Management includes the following functions: • Making Global Physical Drive Settings (page 130) • Setting an Alias (page 130) • Viewing Advanced Information (page 131) • Viewing Physical Drive Statistics (page 131) • Clearing Stale and PFA Conditions (page 131) • Forcing a Physical Drive Offline or Online (page 131) • Locating a Physical Drive (page 132) Making Global Physical Drive Settings All physical drive settings are mad
Chapter 5: Management with the CLU Viewing Advanced Information To view advanced information about the selected physical drive: 1. From the Main Menu, highlight Physical Drive Management and press Enter. 2. Highlight the physical drive of your choice and press Enter. 3. Highlight Advanced Information and press Enter. Viewing Physical Drive Statistics To view the statistics for the selected physical drive: 1. From the Main Menu, highlight Physical Drive Management and press Enter. 2.
VTrak M610p Product Manual The Force Offline/Online function appears only for physical drives that are assigned to disk arrays. Caution Forcing a physical drive offline or online is likely to cause data loss. Back up your data before you proceed. Use these functions only when required. To force a physical drive offline or online: 1. From the Main Menu, highlight Physical Drive Management and press Enter. 2. Highlight Global Physical Drives Settings and press Enter. 3.
Chapter 5: Management with the CLU Managing Disk Arrays Disk Array Management includes the following functions: • Creating a Disk Array (page 133) • Deleting a Disk Array (page 137) • Viewing Disk Array Information (page 138) • Setting an Alias for a Disk Array (page 138) • Enabling Media Patrol on a Disk Array (page 139) • Enabling PDM on a Disk Array (page 139) • Preparing the Disk Array for Transport (page 139) • Rebuilding a Disk Array (page 140) • Migrating a Disk Array (page 140) •
VTrak M610p Product Manual Creating a Disk Array – Automatic To create a disk array using the Automatic feature: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight Create New Array and press Enter. 3. Highlight Configuration Method and press the spacebar to toggle to Automatic. 4. Review the proposed configuration of disk array and logical drive(s).
Chapter 5: Management with the CLU Creating a Disk Array – Express To create a disk array using the Express feature: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight Create New Array and press Enter. 3. Highlight Configuration Method and press the spacebar to toggle to Express. 4. Highlight Configuration Method and press to spacebar to select each of the following characteristics for your disk array: • Redundancy • Capacity • Performance • Spare Drive 5.
VTrak M610p Product Manual Creating a Disk Array – Advanced For more information on the choices below, see “Chapter 7: Technology Background” on page 189. To create a disk array using the Advanced feature: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight Create New Array and press Enter. 3. Highlight Configuration Method and press the spacebar to toggle to Advanced. 4. Choose whether to enable Media Patrol and PDM. 5.
Chapter 5: Management with the CLU 18. Review logical drive(s) you are about to create for your new array. Then do one of the following actions: • If you agree with the logical drive(s) as specified, highlight Complete Disk Array Creation and press Enter. A note will appear to remind you to set up LUN mapping for your new logical drive(s). Press any key to continue.
VTrak M610p Product Manual Viewing Disk Array Information 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array you want and press Enter. 3. Highlight any of the following and press Enter to view a list of: The information and settings screen appears. • Spare drives in this array, dedicated and global • Physical drives in this array • Logical drives in this array Disk Array Operational Status • OK – This is the normal state of a logical drive.
Chapter 5: Management with the CLU Maximum of 32 characters. Use letters, numbers, space between words and underscore. An alias is optional. 4. Press Ctrl-A to save your settings. Accepting an Incomplete Array This condition is the result of a missing physical drive. See “Incomplete Array” on page 242 before you use this function. To accept an incomplete array: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array you want and press Enter. 3.
VTrak M610p Product Manual 3. Highlight Transport and press Enter. 4. Press Y to confirm. Rebuilding a Disk Array Before you can rebuild, you must have a replacement physical drive of adequate capacity or your disk array. To rebuild a disk array: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array you want and press Enter. 3. Highlight Background Activities and press Enter. 4. Highlight Rebuild and press Enter. 5.
Chapter 5: Management with the CLU 10. Optional. If you want to increase capacity, highlight Capacity, press the backspace key to erase the current logical drive capacity and type in the new value. The new value must be equal or larger than the current capacity. 11. Highlight Save Logical Drive and press Enter. The screen returns to Disk Array Migration Logical Drives. 12. Highlight Complete Disk Array Migration and press Enter. 13. In the confirmation message, press Y to confirm.
VTrak M610p Product Manual Locating a Disk Array This feature helps you identify the physical drives assigned to the disk array you are working with in the CLU. To locate a disk array: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array you want and press Enter. 3. Highlight Locate Disk Array and press Enter. The drive carrier LEDs pertaining to this disk array will blink for one minute.
Chapter 5: Management with the CLU Note If you did not use all of the available capacity of the disk array, you can create an additional logical drive at this point. Deleting a Logical Drive Caution When you delete a logical drive, you delete all the data it contains. Back up all important data before deleting a logical drive. To delete a logical drive from a disk array: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2.
VTrak M610p Product Manual Managing Logical Drives The Logical Drive Management function deals with settings and functions of existing logical drives. To create or delete a logical drive, see “Managing Disk Arrays” on page 133.
Chapter 5: Management with the CLU 3. To set write cache policy for this disk array, highlight WritePolicy and press the spacebar to toggle between WriteBack and WriteThru (write though). 4. Press Ctrl-A to save your settings. Setting Read Cache Policy To set read cache policy on a logical drive: 1. From the Main Menu, highlight Logical Drive Management and press Enter. 2. Highlight the logical drive you want and press Enter. 3.
VTrak M610p Product Manual Running Redundancy Check Redundancy Check is a maintenance procedure for logical drives in fault-tolerant disk arrays that ensures all the data matches exactly. To run Redundancy Check: 1. From the Main Menu, highlight Logical Drive Management and press Enter. 2. Highlight the logical drive you want and press Enter. 3. Highlight Background Activity and press Enter. 4. Highlight Start Redundancy Check and press Enter. The redundancy check parameters appear.
Chapter 5: Management with the CLU Managing the Network Connection Network Management deals with network connections and settings for the Management Port: • Making Management Port Settings (page 147) Making Management Port Settings Before you change settings, please see “Choosing DHCP or a Static IP Address” on page 20. Making Automatic Settings 1. From the Main Menu, highlight Network Management and press Enter. 2. Highlight the Management port in the list and press Enter. 3.
VTrak M610p Product Manual Managing SCSI Connections SCSI Management deals with all SCSI settings and includes the following functions: • Viewing Channel Information (page 148) • Enabling SCSI Targets (page 148) • Setting SCSI Termination (page 149) • Viewing SCSI Target Information (page 149) Viewing Channel Information To view the current SCSI channel information: 1. From the Main Menu, highlight SCSI Management and press Enter. 2. Highlight one of the SCSI ports to select it and press Enter.
Chapter 5: Management with the CLU Setting SCSI Termination To set Termination for the VTrak SCSI controller “Out” connectors: 1. From the Main Menu, highlight SCSI Management and press Enter. 2. Highlight one of the SCSI ports to select it and press Enter. 3. Highlight Channel Settings and press Enter. 4. Highlight Termination Control. 5. Press the spacebar to toggle through Automatic, On and Off. 6. Type Ctrl-A save your settings.
VTrak M610p Product Manual Managing Background Activity Background activity refers to any of several functions that take place in the background while normal operation of the VTrak continues. Background activities work in conjunction with disk arrays and logical drives. See “Managing Disk Arrays” on page 133 and “Managing Logical Drives” on page 144 for more information about how and when to use background activities.
Chapter 5: Management with the CLU • PDM – Looks for bad blocks on the physical drives of disk arrays • Transition – Returns a revertible spare drive to spare status • Synchronization – Checks the data integrity on disk arrays • Initialization – Sets all data bits in the logical drive to zero • Redundancy Check – Checks, reports and can correct data inconsistencies in logical drives The rates are defined as follows: 5. 6. • Low – Fewer resources to activity, more to data read/write.
VTrak M610p Product Manual Working with the Event Viewer The Event Viewer displays log of subsystem events. Events are classified as: • Runtime Events – A list of and information about the 1023 most recent runtime events recorded since the subsystem was started • NVRAM Events – A list of and information about most important events over multiple subsystem startups.
Chapter 5: Management with the CLU 1. 2. From the Main Menu, highlight Event Viewer and press Enter. Highlight NVRAM Events and press Enter. The log of NVRAM Events appears. Events are added to the top of the list. Each item includes: 3. • Sequence number – Begins with 0 at system startup. • Device – Disk Array, Logical Drive, Physical Drive by its ID number. • Severity – (lowest to highest) Information, Warning, Minor, Major, Critical and Fatal • Timestamp – Date and time the event happened.
VTrak M610p Product Manual Managing Spare Drives Spare Drive Management includes the following functions: • Viewing a list of Spare Drives (page 154) • Creating a Spare Drive (page 154) • Making Spare Drive Settings (page 155) • Running Spare Check (page 155) • Deleting a Spare Drive (page 156) Viewing a list of Spare Drives To view a list of spare drives: 1. 2. From the Main Menu, highlight Additional Info and Management and press Enter. Highlight Spare Drive Management and press Enter.
Chapter 5: Management with the CLU A revertible drive can be returned to spare status after you replace the failed drive in a disk array. See “Transition” on page 210 for more information. 6. Highlight Spare Type and press the spacebar to toggle between Dedicated and Global. Dedicated means this spare drive can only be used with the specified disk arrays. Global means this spare drive can be used by any disk array. 7.
VTrak M610p Product Manual The results appear next to Spare Check Status. Deleting a Spare Drive Caution If the spare drive you delete is the only spare, the controller will not rebuild a critical array until you provide a new spare drive. 1. Highlight the spare drive you want to delete and press the spacebar to mark it. The mark is an asterisk (*) to the left of the listing. 2. Highlight Delete Marked Spare Drives and press Enter. 3. Press Y to confirm the deletion.
Chapter 5: Management with the CLU Working with LUN Mapping For SCSI, LUN Mapping is the process of applying a LUN Map so that each channel can access the logical drive (target). Features include: • Viewing a LUN Map (page 157) • Editing a LUN Map (page 157) Viewing a LUN Map To view the current LUN Map: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight LUN Mapping and press Enter. 3. Highlight a SCSI Channel and press Enter.
VTrak M610p Product Manual Managing Users User Management includes the following functions: • Viewing User Information (page 158) • Creating a User (page 158) • Changing a User’s Password (page 159) • Changing a User’s Display Name and Email Address (page 159) • Changing a User’s Privilege and Status (page 160) • Deleting a User (page 160) Viewing User Information Each user types their user name and password to log into the CLI. To view a list of current user accounts: 1. 2.
Chapter 5: Management with the CLU List of User Privileges • View – Allows the user to see all status and settings but not to make any changes • Maintenance – Allows the user to perform maintenance tasks including Rebuilding, PDM, Media Patrol, and Redundancy Check • Power – Allows the user to create (but not delete) disk arrays and logical drives, change RAID levels, change stripe size; change settings of components such as disk arrays, logical drives, physical drives, and the controller.
VTrak M610p Product Manual Changing a User’s Privilege and Status No user can change their own privilege or status. To change another user’s privilege or status. 1. Log in as the Administrator or a Super user. 2. From the Main Menu, highlight Additional Info and Management and press Enter. 3. Highlight User Management and press Enter. 4. Highlight a User in the list and press Enter. 5. Highlight Display Name and press Enter. 6.
Chapter 5: Management with the CLU Working with Software Management Software Management includes the following functions: • Making Email Settings (page 161) • Making SLP Settings (page 162) • Making Webserver Settings (page 162) • Making Telnet Settings (page 163) • Making SNMP Settings (page 163) • Managing SNMP Trap Sinks (page 164) • Making CIM Settings (page 165) • Making Netsend Settings (page 165) • Managing Netsend Recipients (page 166) Making Email Settings By default, Email servi
VTrak M610p Product Manual Making SLP Settings By default, SLP service is set to Automatic and its normal status is Started. To make SLP service settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight SLP and press Enter. 4. Highlight Startup Type and press the spacebar to toggle between Automatic and Manual. 5. Press Ctrl-A to save your settings.
Chapter 5: Management with the CLU Making Telnet Settings By default, Telnet service is set to Automatic and its normal status is Started. To make Telnet service settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight Telnet and press Enter. 4. Highlight Startup Type and press the spacebar to toggle between Automatic and Manual. 5.
VTrak M610p Product Manual 6. Press Ctrl-A to save your settings. To start, stop or restart the SNMP service, highlight Start, Stop, or Restart and press Enter. Managing SNMP Trap Sinks Creating a SNMP trap sink To create a trap sink: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight SNMP and press Enter. 4. Highlight Trap Sinks and press Enter. A list of the current trap sinks appears.
Chapter 5: Management with the CLU Making CIM Settings By default, CIM (Common Information Model [a protocol]) service is set to Automatic and its normal status is Started. To make CIM service settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight CIM and press Enter. 4. Highlight Startup Type and press the spacebar to toggle between Automatic and Manual. 5.
VTrak M610p Product Manual 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight Netsend and press Enter. 4. Highlight Startup Type and press the spacebar to toggle between Automatic and Manual. 5. Press Ctrl-A to save your settings. To start, stop or restart the Netsend service, highlight Start, Stop, or Restart and press Enter.
Chapter 5: Management with the CLU 3. Highlight Message Event Severity Filter and press the spacebar to change severity levels. 4. Press Ctrl-A to save your settings. Deleting a Recipient To delete a recipient: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 1. Highlight the recipient you want to delete and press the spacebar to mark it. The mark is an asterisk (*) to the left of the listing 2.
VTrak M610p Product Manual Flashing through TFTP Use this function to flash the VTrak’s firmware. See “Updating the Firmware in the CLU” on page 178 for this procedure.
Chapter 5: Management with the CLU Clearing Statistics This function clears the statistical counts for the RAID controller, SCSI ports, physical drives, and logical drives. To clear statistics: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Clear Statistics and press Enter. 3. Press Y to confirm the deletion.
VTrak M610p Product Manual Restoring Factory Defaults This function restores the factory default settings to the firmware and software items you select. Caution Use this function with care. Do not restore to default settings for any item unless you are sure this action is needed. 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Restore Factory Defaults and press Enter. 3.
Chapter 5: Management with the CLU Shutting Down the Subsystem There are two methods for shutting down the subsystem. Choose one of the following procedures: • Shutting down the VTrak – Telnet Connection (page 171) • Shutting down the VTrak – Serial Connection (page 171) Shutting down the VTrak – Telnet Connection This function enables you to shutdown the VTrak subsystem on a Telnet connection. You can only do part of this procedure in the CLU. Additional action is required, as described below.
VTrak M610p Product Manual Shutdown complete. It is now safe to power off the subsystem.
Chapter 5: Management with the CLU Restarting the Subsystem There are two methods for restarting the subsystem. Choose one of the following procedures: • Restarting the Subsystem (page 173) • Restarting VTrak – Serial Connection (page 173) Restarting VTrak – Telnet Connection This function enables you to restart the VTrak subsystem on a Telnet connection. You can only do part of this procedure in the CLU. Additional action is required, as described below. To restart the VTrak: 1.
VTrak M610p Product Manual Making Buzzer Settings This function enables the buzzer on the controller. When you first power-up the VTrak, it beeps twice to show normal operation. To change buzzer settings: 1. From the Main Menu, highlight Buzzer and press Enter. A list of Controllers appears with the current buzzer setting and status. 2. Highlight the Controller whose buzzer you want to set and press Enter. 3. Highlight Enabled and press the spacebar to toggle between Yes and No. 4.
Chapter 6: Maintenance This chapter covers the following topics: • Updating the Firmware in WebPAM PROe (page 175) • Updating the Firmware in the CLU (page 178) • Replacing a Power Supply (page 180) • Replacing a Cooling Unit Fan (page 181) • Replacing a Cache Battery (page 184) • Replacing a RAID Controller (page 187) Updating the Firmware in WebPAM PROe A firmware update consists of the following actions: • Downloading the Firmware Image File (page 175) • Updating Firmware from TFTP Server
VTrak M610p Product Manual • From the Firmware Update tab dropdown menu, select Download from TFTP Server. 6. Enter the hostname or IP address of your TFTP server in the field provided. 7. Enter the port number of your TFTP server in the field provided (69 is the default). 8. Enter the filename of the Firmware Update file in the field provided. 9. Click the Submit button. 10. When the download is completed, click the Next button.
Chapter 6: Maintenance 8. When the download is completed, click the Next button. A popup message appears to warn you not to reboot the VTrak during the firmware update procedure. 9. In the popup message, click the OK button. The update progress displays. Then a popup message appears to tell you to reboot the VTrak. 10. In the popup message, click the OK button. 11. Restart the VTrak. See “Restarting the Subsystem” on page 177.
VTrak M610p Product Manual Updating the Firmware in the CLU A firmware update consists of the following actions: • Downloading the Firmware Image File (page 178) • Updating the Firmware (page 178) • Restarting Subsystem over a Telnet Connection (page 178) • Restarting Subsystem over a Serial Connection (page 179) Downloading the Firmware Image File Go to the Promise website at http://www.promise.com/support and download the latest firmware image file to your TFTP server.
Chapter 6: Maintenance 1. From the Main Menu, highlight Additional Info and Management, and press Enter. 2. Highlight Shutdown or Restart and press Enter. 3. Press the spacebar to display Restart then press Enter. A warning message appears. 4. Press Y to continue. The screen will go blank. 5. Wait for two to three minutes. 6. Re-establish your Telnet connection to the VTrak CLU. If you cannot re-establish a connection, wait 30 seconds, then try again.
VTrak M610p Product Manual Replacing a Power Supply The power supply and its fans are replaced as one unit. There are no individually serviceable parts. No tools are required for this procedure. Remove the Old Power Supply To remove the power supply: 1. Verify that the power supply LED is amber or red. 2. Switch off the power. 3. Unplug the power cord. 4. Press the release button and pull the handle downward as shown. See Figure 1. 5. Pull the power supply out of the VTrak enclosure.
Chapter 6: Maintenance Replacing a Cooling Unit Fan The fan in each cooling unit is replaced as an individual part. No tools are required for this procedure. Remove and Replace a Fan To replace a fan: 1. Verify that the Fan LED is amber or red. Figure 2. Fan LED Fan LED 2. Press the release button and pull the handle downward. See Figure 3. 3. Pull the cooling unit out of the VTrak enclosure. Figure 3. Removing a cooling unit from the enclosure 4. Loosen the thumbscrew.
VTrak M610p Product Manual Figure 4. Loosen the thumbscrews and remove the cover Loosen the thumbscrews 6. Lift the fan off the mounting pins and detach the electrical connector. Figure 5. The fan and its electrical connector Electrical connector 7. Fan Attach the electrical connector of the new blower and set the blower in place. Be sure you position the blower onto the mounting pins. See Figure 6.
Chapter 6: Maintenance Figure 6. Position the fan onto the mounting pins, pointed outward Be sure the fan points outward, towards the handle. 8. Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews. 9. Carefully slide the cooling unit into the enclosure. 10. Gently press the handle in and upward until it locks. Figure 7. Locking the cooling unit handle 11. Verify that the Fan LEDs are green. This completes the fan replacement procedure.
VTrak M610p Product Manual Replacing a Cache Battery The cache battery is located inside the Cooling Unit. The battery is replaced as an individual part. Cautions • Try reconditioning the battery before you replace it. See page 85 or page 128 for more information. • The battery assembly is replaced as a unit. Do not attempt to disconnect the battery by itself. • Installing the wrong replacement battery can result in an explosion.
Chapter 6: Maintenance Figure 9. Removing the cooling unit from the enclosure 3. Loosen the thumbscrew. A retainer keeps the thumbscrew in place. 4. Grasp the top section near the thumbscrews and lift it off the bottom section. Separate the cooling unit section to access the blower. See Figure 10. Figure 10.Loosen the thumbscrews and remove the cover Loosen the thumbscrews 5. Remove the two screws holding the battery assembly in place. 6. Detach the connector on the circuit board.
VTrak M610p Product Manual Figure 11. Removing the mounting screws and detaching the connector Remove this screw Detach this connector Remove this screw 7. Lift the battery assembly out of the cooling unit. 8. Place a new battery assembly into the cooling unit. 9. Attach the connector on the circuit board. 10. Install the two screws holding the battery assembly in place to the cooling unit. 11. Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews. 12.
Chapter 6: Maintenance Replacing a RAID Controller The RAID Controller monitors and manages the logical drives. When this controller is replaced, all of your logical drive data and configurations remain intact because this logical drive information is stored on the disk drives. Caution The RAID Controller is NOT a hot-swappable device. Power-down the VTrak before removing it. Important Do not replace the RAID Controller based on LED colors alone.
VTrak M610p Product Manual Figure 13.Removing and replacing the controller This completes the controller replacement procedure.
Chapter 7: Technology Background This chapter covers the following topics: • Introduction to RAID (below) • Choosing a RAID Level (page 198) • Choosing Stripe Size (page 201) • Choosing Sector Size (page 201) • Cache Policy (page 202) • Capacity Coercion (page 204) • Initialization (page 204) • Hot Spare Drive(s) (page 205) • Partition and Format the Logical Drive (page 205) • RAID Level Migration (page 205) • Media Patrol (page 208) • Predictive Data Migration (PDM) (page 209) • Tr
VTrak M610p Product Manual RAID 0 – Stripe When a disk array is striped, the read and write blocks of data are interleaved between the sectors of multiple drives. Performance is increased, since the workload is balanced between drives or “members” that form the disk array. Identical disk drives are recommended for performance as well as data storage efficiency. The disk array’s data capacity is equal to the number of disk drive members multiplied by the smallest drive's capacity.
Chapter 7: Technology Background RAID 1 – Mirror When a disk array is mirrored, identical data is written to a pair of drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data will be accessed first. With RAID 1, if one drive fails or has errors, the other mirrored drive continues to function.
VTrak M610p Product Manual RAID 1E – Enhanced Mirror RAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of more than two disk drives. It also offers overall increased read/write performance plus the flexibility of using an odd number of disk drives. With RAID 1E, each data stripe is mirrored onto two disk drives. If one drive fails or has errors, the other drives continue to function, providing fault tolerance.
Chapter 7: Technology Background RAID 5 – Block and Parity Stripe RAID 5 organizes block data and parity data across the physical drives. Generally, RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 is generally considered to be the most versatile RAID level Distributed Parity Data Blocks Disk Drives Figure 3.
VTrak M610p Product Manual RAID 6 – Block and Double Parity Stripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data. A RAID 6 disk logical drive can continue to accept I/O requests when any two physical drives fail. Double Distributed (Wide-space Q+Q) Parity Data Blocks physical drives The total capacity of a RAID 6 disk logical drive is the smallest physical drive times the number of physical drives, minus two.
Chapter 7: Technology Background RAID 10 – Mirror + Stripe Mirroring/striping combines both of the previous RAID 1 and RAID 0 disk array types. RAID 10 is similar though not identical to RAID 0+1. RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication. At least four drives are needed for RAID 10 to be installed. With four disk drives, the drive pairs are striped together with one pair mirroring the first pair.
VTrak M610p Product Manual RAID 50 – Striping of Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across disks as in RAID 0, and it uses distributed parity as in RAID 5. RAID 50 provides data reliability, good overall performance and supports larger volume sizes. Distributed Parity Axle 1 Data Stripes Axle 2 Disk Drives Figure 5.
Chapter 7: Technology Background RAID 50 Array No. of Drives No.
VTrak M610p Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your VTrak disk array. The following discussion summarizes some advantages, disadvantages, and applications for each choice.
Chapter 7: Technology Background RAID 1E Advantages Disadvantages Implemented as a mirrored disk array whose segments are RAID 0 disk arrays Very high disk overhead - uses only 50% of total capacity High I/O rates are achieved thanks to multiple stripe segments Can use an odd number of disks Recommended Applications for RAID 1E • Imaging applications • Database servers • General fileserver RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on throu
VTrak M610p Product Manual RAID 10 Advantages Disadvantages Implemented as a mirrored disk array whose segments are RAID 0 disk arrays Very high disk overhead - uses only 50% of total capacity High I/O rates are achieved thanks to multiple stripe segments Recommended Applications for RAID 10 • Imaging applications • Database servers • General fileserver RAID 50 Advantages Disadvantages High Read data transaction rate Higher disk overhead than RAID 5 Medium Write data transaction rate Good agg
Chapter 7: Technology Background Choosing Stripe Size Stripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to, and read from, the physical drives. Stripe Size is specified when you create a disk array. In order to change the Stripe Size of an existing disk array, you must delete the disk array and create a new one. You can select Stripe Size directly when you use the Advanced function to create a disk array.
VTrak M610p Product Manual • Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512 B sector size. 2 TB Limitation If your Host PC runs Windows 2000 or Windows XP (32-bit), and you want to create logical drives larger than 2TB, you must choose a sector size larger than 512 B when you create the logical drive. The table below correlates sector size with logical drive capacity.
Chapter 7: Technology Background • Read Ahead – The read cache and the read-ahead feature are enabled. Read-ahead anticipates the next read and performs it before the request is made. Can increase read performance. • No Cache – The read cache is disabled. Write Cache Policy • Write Back – Data is written first to the cache, then to the physical drive. Better performance. VTrak has a cache backup battery to protect data in the cache from a sudden power failure. • Write Thru – Also “Write Through”.
VTrak M610p Product Manual Capacity Coercion This feature is designed for fault-tolerant logical drives (RAID 1, 1E, 5, 10, 50, and 60). It is generally recommended to use physical drives of the same size in your disk arrays. When this is not possible, physical drives of different sizes will work but the system must adjust for the size differences by reducing or coercing the capacity of the larger drives to match the smaller ones.
Chapter 7: Technology Background Hot Spare Drive(s) A hot spare is a disk drive that is connected to the disk array system but is not assigned as a member of the disk array. In the event of the failure of a drive within a functioning fault tolerant disk array, the hot spare is activated as a member of the disk array to replace a drive that has failed. VTrak will replace a failing disk drive in a disk array with an unassigned drive, if one is available. The unassigned drive is not part of any disk array.
VTrak M610p Product Manual before. When migration is complete, your disk array will have a different RAID level and/or a larger capacity. Different types of disk arrays use different organizational models and have varying benefits. The following outline breaks down the properties for each type of RAID supported by Promise products.
Chapter 7: Technology Background Increase From Capacity RAID 0 Redundancy To Performance Add RAID 50 • • RAID 10 • • RAID 5 RAID 1E Lose • • • RAID 1 • * Decreases the existing redundancy Important • The Target disk array may require more disk drives than the Source disk array • If the Target disk array requires an EVEN number of disk drives but the Source disk array has an ODD number, ADD a disk drive as part of the migration process • You cannot reduce the number of disk drives in
VTrak M610p Product Manual Note that once you create your logical drive, you cannot change the size of the sectors. Nor can you increase the number of address blocks that the OS recognizes. You can direct WebPAM PROe to expand a logical drive beyond the maximum expansion size. When the expansion is finished: • WebPAM PROe will show the logical drive in the desired size. • Your operating system might show the logical drive at the maximum size listed in the table below.
Chapter 7: Technology Background Unlike Synchronization and Redundancy Check, Media Patrol is concerned with the condition of the media itself, not the data recorded on the media. If Media Patrol encounters a critical error, it triggers PDM if PDM is enabled. You can run Media Patrol from the subsystem. See “Running Media Patrol” on page 48 (WebPAM PROe) or page 122 (CLU). You can also run Media Patrol on a disk array. See “Running Media Patrol on a Disk Array” on page 102 (WebPAM PROe) or page 139 (CLU).
VTrak M610p Product Manual When the table fills to a specified percentage of its capacity, PDM triggers a migration of data from the suspect drive (the disk drive with the bad sectors) to a spare disk drive. During data migration, you will have access to the Logical Drive but it will respond more slowly to read/write tasks because of the additional operation. The time required for data migration depends on the size of the disk drive.
Chapter 7: Technology Background Example Following is an example to explain the Transition function. In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, and 4 belong to the disk array. Physical drive 5 remains unconfigured. Physical drive 6 is a revertible spare drive. If a physical drive fails in a disk array and there is a spare drive of adequate capacity available, the controller automatically rebuilds the array using the spare drive.
VTrak M610p Product Manual There is no spare drive at this moment. Even if physical drive 5 is of adequate capacity, it has not been designated as a spare, therefore the controller cannot use it as a spare. Automatic Transition At this juncture, you would replace the failed drive in slot 3 with a new one of the same or greater capacity.
Chapter 8: Troubleshooting This chapter covers the following topics: • VTrak is Beeping (page 214) • LEDs Display Amber or Red (page 215) • CLU Reports a Problem (page 220) • WebPAM PROe Reports a Problem (page 222) • LEDs Display Amber or Red (page 215) • Event Notification Response (page 225) • Critical & Offline Disk Arrays (page 239) • Incomplete Array (page 242) • Physical Drive Problems (page 243) • Enclosure Problems (page 245) • Connection Problems (page 248) • Browser Does No
VTrak M610p Product Manual VTrak is Beeping VTrak’s alarm has five different patterns, as shown below. Figure 1. Audible alarm sound patters 1 .25s .25s .25s 2 .25s 3 .25s 4 .25s .25s .25s 1x .75s .5s .25s .75s 2.5s .25s .25s .5s 6s .25s .75s .25s 1s .25s 5 1.25s .25s 3s 2x 8 s When you first power-up the VTrak, it beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the VTrak needs attention.
Chapter 8: Troubleshooting LEDs Display Amber or Red Front Panel When the power is switched on, the LEDs on the front of the VTrak will light up. Figure 2. VTrak M610p front panel LED display Power FRU Status Logical Drive Status RAID Controller Activity Reserved Controller Heartbeat When boot-up is finished and the VTrak is functioning normally: • Controller Heartbeat LED blinks once every two seconds. • Power, FRU, and Logical Drive LEDs display green continuously.
VTrak M610p Product Manual State LEDs Dark Steady Green Flashing Green Power System Off Normal FRU* System Off Normal Fan, battery Fan, battery or PSU or PSU Problem Failed Logical Drive System Off Normal Logical Logical Drive Critical Drive Offline Controller Activity No Activity Activity Controller Heartbeat System Off Normal** Amber Red * Field Replacement Unit: includes fan, battery, and power supply unit (PSU). ** Blinks once every two seconds.
Chapter 8: Troubleshooting State LEDs Dark Steady Green Flashing Green Power/ Activity No Drive Drive Present Activity Status No Power/ No Drive Drive OK Amber Red Drive Rebuilding Drive Error See “Critical & Offline Disk Arrays” on page 239 for a discussion of rebuilding and failed disk drives. Back of Enclosure When the FRU Status LED on VTrak’s front panel shows Amber or Red, check the LEDs on the back of VTrak. These LEDs give the status of the field replaceable units. Figure 1.
VTrak M610p Product Manual Figure 4. Fan LED Fan LED Under normal conditions, the power supply and fan LEDs should display green. State LEDs Dark Green Amber Red Power supply Not detected OK Fan failed Failed Fan Not detected OK Wrong speed Failed To check a component’s installation, follow the same procedure as replacing the component, except that you reinstall the original component rather than a new one.
Chapter 8: Troubleshooting State LEDs Dark Green Amber Status no power OK Error Dirty Cache OK Unsaved data in cache Flashing Amber OK If the Controller Status LED is amber, restart the VTrak. See “Restarting the Subsystem” on page 77 or page 173. If the Controller Status LED continues to display amber after startup, contact Promise Technical Support. See “Contacting Technical Support” on page 255. The Dirty Cache LED flashes during input/output operation.
VTrak M610p Product Manual CLU Reports a Problem The CLU reports information passively—you must determine which functions to check based on the sound of the VTrak’s audible alarm (see page 214) and any amber or red LEDs (see page 215). Check the event logs first. Then check the reported component. Viewing Runtime Events To display Runtime Events: 1. From the Main Menu, highlight Event Viewer and press Enter. The log of Runtime Events appears. Events are added to the top of the list.
Chapter 8: Troubleshooting Checking a Reported Component In this example, let us check disk array status. 1. Open the CLU. 2. Highlight Disk Array Management and press Enter. 3. Observe the status of your disk arrays. DaId Alias OpStatus CfgCapacity FreeCapacity MaxContiguousCap ------------------------------------------------------------------------------------------0 DA0 OK 75.44GB 66.06GB 66.06GB 1 DA1 Degraded 189.06GB 179.68GB 179.68GB 2 DA2 OK 73.57GB 64.20GB 64.
VTrak M610p Product Manual WebPAM PROe Reports a Problem WebPAM PROe aids in troubleshooting your logical drives and enclosure by continuous monitoring and reporting to the User in the following ways: • Displays yellow !s red Xs in Tree View. Figure 6. Yellow !s and red Xs in Tree View • Sends email messages, per your configuration. • Displays popup messages, per your configuration. To set up email and popup message notification, see “Setting-up User Event Subscriptions” on page 54. Figure 7.
Chapter 8: Troubleshooting Figure 8. The Event Log • Keeps a record in the Event Log. • Displays full information in Management View. Figure 9.
VTrak M610p Product Manual Also see these troubleshooting topics: • “Event Notification Response” on page 225 • “Critical & Offline Disk Arrays” on page 239 • “Frequently Asked Questions” on page 253 224
Chapter 8: Troubleshooting Event Notification Response When you select Event Notification, WebPAM PROe sends popup and/or email messages regarding its status. The messages you see depend on your notification selection and what is currently happening in the VTrak. See “Settingup User Event Subscriptions” on page 54.
VTrak M610p Product Manual Reported Event Corrective Action Battery capacity is normal Normal. Battery is discharging Battery is undergoing reconditioning. Battery is charging Battery is being recharged. Battery reconditioning is complete Battery reconditioning is finished. Battery is malfunctioning Run battery reconditioning. See page 85 or page 128. If this message reappears, replace the battery. Battery reconditioned successfully Battery reconditioning is finished.
Chapter 8: Troubleshooting Reported Event Corrective Action Blowers have been removed Reinstall the cooling unit(s). If the blowers does not turn, replace the blowers. See page 181. Blowers are functioning normally Normal. Blowers are NOT installed Reinstall the cooling unit(s). If the blowers does not turn, replace the blowers. See page 181. Blower status is unknown Check for airflow out of the cooling unit. If there is none, check for proper installation.
VTrak M610p Product Manual Reported Event Disk array settings have been changed Corrective Action The user successfully logical drive settings. See page 98. Drive Interface Controller Drive-interface controller found Normal. Drive-interface controller is NOT found Restart the VTrak. See page 177. If this message appears repeatedly, contact Technical Support. See page 255. Drive-interface diagnostics has passed Normal. Drive-interface diagnostics has failed Restart the VTrak. See page 177.
Chapter 8: Troubleshooting Reported Event Corrective Action Host Interface Controller Host-interface controller has detected bus reset The initiator sent a reset command. If this message appears repeatedly, contact Technical Support. See page 255. Host-interface controller has encountered an unrecoverable error Restart the VTrak. See page 177. Host-interface controller has received an aborttask/ abort task set/clear task set command. Result of user action. Normal.
VTrak M610p Product Manual Reported Event Corrective Action Logical drive initialization Initialization paused because of user intervention, has paused schedule or a higher priority background activity. Logical drive initialization Initialization has resumed again after a pause. has resumed Logical drive initialization Initialization stopped because of user intervention, has stopped schedule or the logical drive was deleted or went critical or offline.
Chapter 8: Troubleshooting Reported Event Corrective Action Media patrol is stopped Media patrol stopped because of user intervention, schedule or the logical drive was deleted or went critical or offline. Media patrol is aborted due to an internal error. System resources are low. Reduce system load or restart the VTrak. See page 177. Media patrol is queued Media patrol has been set manually or by schedule.
VTrak M610p Product Manual Reported Event Corrective Action PDM is stopped PDM stopped because of user intervention, schedule or the logical drive was deleted or went critical or offline. PDM is switched to rebuild. PDM changed to rebuild because the logical drive went critical PDM is stopped internally The destination drive was removed or used for a rebuild. Physical Disk Physical disk is marked online Disk drive restored to normal operation.
Chapter 8: Troubleshooting Reported Event Physical disk negotiation speed is decreased. Corrective Action Disk drive had to reduce its data rate. If this message appears repeatedly, replace the disk drive. Previously configured disk Disk drive may have failed or was removed from the is no longer found enclosure. Replace or reinstall the disk drive as needed. A physical disk has Disk drive experienced an unknown error. If this encountered an unknown message appears repeatedly, replace the disk drive.
VTrak M610p Product Manual Reported Event PSU 12V/5V/3.3V power is within the range Corrective Action Normal. PSU Fans PSU fan has turned on. Normal. PSU fan has turned off. Verify that the power supply is turned on. If the fan still does not turn, replace the power supply. See page 180. PSU fan speed increased. Check the VTrak for overheating. See page 245. PSU fan speed decreased. Temporary overheat condition was corrected. PSU fan is malfunctioning Replace the power supply. See page 180.
Chapter 8: Troubleshooting Reported Event Migration has detected/ cleared stale NV Watermark Corrective Action Watermarks are progress markers left as the result of interrupted RAID migrations. If the watermark was cleared, migration should finish. Array was incomplete due RAID migration was interrupted by a shutdown. If to missing NV Watermark array is online, try migration again. See page 100. If array is offline, delete and recreate array. See page 96 and page 94.
VTrak M610p Product Manual Reported Event Corrective Action Redundancy Check is stopped Redundancy Check stopped because of user intervention, schedule or the logical drive was deleted or went critical or offline. Redundancy Check is aborted due to internal error System resources are low. Reduce system load or restart the VTrak. See page 177. Redundancy Check Check the logical drive’s inconsistent block table. See encountered inconsistent page 109. Rebuild the disk array if necessary.
Chapter 8: Troubleshooting Reported Event Corrective Action SMART SMART error is received A disk drive reported a SMART error. If this message appears repeatedly, replace the disk drive. Stripe Level Migration Stripe Level migration is started Result of settings or user action. Normal. Stripe Level migration is completed Normal. Stripe Level migration is paused Migration paused because of user intervention, schedule or a higher priority background activity.
VTrak M610p Product Manual Reported Event Corrective Action Synchronization is System resources are low. Reduce system load or aborted due to an internal restart the VTrak. See page 177. error. Synchronization is queued Synchronization is already running on another logical drive in the same array. Synchronization is stopped internally Synchronization stopped because the disk array was deleted or removed. System (VTrak) The system is started The VTrak has been started.
Chapter 8: Troubleshooting Critical & Offline Disk Arrays A fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a disk drive is removed or fails. A RAID 6 disk array—goes degraded when a disk drive is removed or fails and critical when two disk drives are removed of fail. Due to the fault tolerance of the disk array, the data is still available and online. However, once the disk array goes critical, the disk array has lost its fault tolerance, and performance may be adversely affected.
VTrak M610p Product Manual After the disk array rebuilds itself using the spare drive, you must replace the failed drive. To set up a spare drive, see “Creating a Spare Drive” on page 112 (WebPAM PROe) or page 154 (CLU). Without a Hot Spare Drive If there is no hot spare drive of adequate capacity, you must remove the failed drive and install an unconfigured replacement drive of the same or greater capacity in the same slot as the failed drive.
Chapter 8: Troubleshooting Figure 10.Drive carrier LEDs Status Activity During rebuilding, you can still read and write data to the logical drive. However, fault tolerance is lost until the Disk Array returns to OK (not-rebuilding) status.
VTrak M610p Product Manual Incomplete Array An incomplete array results from a physical drive that fails or becomes missing during: • RAID level migration under NVRAM • Physical drive transport See “Physical Drive Failed” on page 243 for more information.
Chapter 8: Troubleshooting Physical Drive Problems Physical Drive Offline Check the drive for: • PFA Condition – Caused by a bad block or sector. See “Clearing Stale and PFA Conditions” on page 89. • Stale Configuration – Caused by obsolete array information on the physical drive. Identify the disk array to which the physical drive belongs. Then delete the disk array. See “Deleting a Disk Array” on page 96. If the error condition remains on the physical drive, clear the error condition.
VTrak M610p Product Manual If a physical drive fails during a transport, or you do not move all of the physical drives to their new locations, WebPAM PROe will display an incomplete array. See “Incomplete Array” on page 242.
Chapter 8: Troubleshooting Enclosure Problems WebPAM PROe displays yellow !s components that need attention. red Xs in Tree View to identify When a yellow ! appears over a Subsystem in Tree View, click on the Enclosure icon. The Enclosure screen will display (below). Figure 11. Enclosure information in Management View In this example, a power supply has failed. The Enclosure Diagram displays color and motion changes to identify the failed power supply. In this case, you must replace the power supply.
VTrak M610p Product Manual Overheating Overheating is a potentially serious condition because the excessively high temperatures can lead to disk drive failure and controller malfunction. Overheating usually results from: • Fan failure • Poor air circulation around the enclosure WebPAM PROe reports failed fans along with elevated temperature. On VTrak, there are two kinds of fans: • Power supply, 2 fans each • Cooling units, 1 fan each If a power supply fan fails, you must replace the power supply.
Chapter 8: Troubleshooting Power Supplies VTraks are equipped with redundant power supplies. The advantage of dual power supplies is that, should one fail, the other will continue powering the subsystem until the faulty one can be replaced. VTrak is capable of operating on a single power supply. As a result, if one power supply fails you must watch the front panel LEDs or WebPAM PROe in order to become aware of the condition.
VTrak M610p Product Manual Connection Problems When you install your Promise product following the instructions in the Quick Start Guide and this Product Manual, you should have little trouble getting your equipment to work the first time. But connection problems can arise that are not the User's or Installer's fault. Every conceivable problem cannot be covered in the documentation but some guidelines could be helpful. Connection problems cause a majority of failures in almost any electrical system.
Chapter 8: Troubleshooting your network. The VTrak becomes a node on your network like any other PC, server or other component with an IP address. VTrak ships from the factory an IP address of 10.0.0.1. You must change this address to one that will work with your network. You make the initial IP address setting using the CLI or CLU. See “Setting up the Serial Connection” on page 19. Figure 12.
VTrak M610p Product Manual The VTrak RAID subsystem is sensitive to the presence of other devices on the SCSI chain. Do not connect other devices to the SCSI chain with a VTrak, except for an other VTrak. Termination VTrak has an internal termination feature but it works only on the “Out” connector. Internal termination is set to “Automatic” by default. For termination settings, see “Setting SCSI Termination” on page 60 or page 149.
Chapter 8: Troubleshooting Browser Does Not Connect to WebPAM PROe If you successfully setup and connected to WebPAM PROe, then suddenly you can no longer connect, it might be the result of the following three conditions: • DHCP is enabled on your VTrak’s management port • The DHCP server does not have a dedicated IP address for the VTrak • The VTrak restarted and your DHCP server assigned a new IP address You must obtain the new IP address for the management port in order to direct your browser to t
VTrak M610p Product Manual Unsaved Data in the Controller Cache An LED (marked with the icon) is provided to inform you that there is data in the cache that has not been saved to non-volatile memory. Such data is sometimes called “dirty,” not to suggest it is corrupted in some way but because it has not been saved to a disk drive. Figure 14.The VTrak M610p dirty cache LED CONSOLE Mgmt Dirty Cache LED If there is unsaved data in the controller’s cache, the Dirty Cache LED shines amber.
Chapter 9: Support This chapter covers the following topics: • Frequently Asked Questions (below) • Contacting Technical Support (page 255) • Limited Warranty (page 258) • Returning product for repair (page 259) Frequently Asked Questions What kind of disk drives can I use with VTrak? VTrak supports 1.5 and 3.0 GB/s Serial ATA disk drives. Can I take the disk drives from my UltraTrak, put them into the VTrak and keep my disk array or logical drive intact? Yes.
VTrak M610p Product Manual WebPAM connection was working OK. But later on, it timed out. What do I do now? The network condition can time-out for several reasons. When an open connection has no action for a specific amount of time (the Administrator can change it), the connection times-out automatically for security reasons. When you attempt to use WebPAM, it returns to the login screen. Enter your user name and password and click Login, and WebPAM will establish a new connection.
Chapter 9: Support How can I be sure everything is working OK on the VTrak? Locally: The VTrak enclosure has LEDs on the front to monitor the status of power, field replaceable units (FRUs) and logical drives. When these are green, VTrak is functioning normally. Remotely: Check the Tree Icons in WebPAM. If there are no yellow or red warning icons displayed, VTrak is functioning normally.
VTrak M610p Product Manual United States E-mail Support e-Support On-Line Fax Support (408) 228-1097 Attn: Technical Support Phone Support (408) 228-1400 option 4 If you wish to write us for support: Promise Technology, Inc. 580 Cottonwood Drive Milpitas, CA 95035, USA The Netherlands E-mail Support e-Support On-Line Fax Support +31 (0) 40 256 9463 Attn: Technical Support Phone Support +31 (0) 40 235 2600 If you wish to write us for support: Promise Technology Europe B.V.
Chapter 9: Support Italy E-mail Support e-Support On-Line Fax Support 0039 06 367 12400 Attn: Technical Support Phone Support 0039 06 367 12626 If you wish to write us for support: Promise Technology Italy Piazza del Popolo 18 00187 Roma, Italia Taiwan E-mail Support e-Support On-Line Fax Support +886 3 578 2390 Attn: Technical Support Phone Support +886 3 578 2395 (ext. 8811) If you wish to write us for support: Promise Technology, Inc. 2F, No. 30, Industry E. Rd.
VTrak M610p Product Manual Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
Chapter 9: Support No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product; b) repair the product.
VTrak M610p Product Manual The technician will assist you in determining whether the product requires repair. If the product needs repair, the Technical Support Department will issue an RMA (Return Merchandise Authorization) number. Important Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label. The RMA number is essential for tracking your product and providing the proper service.
Appendix A: Useful Information The appendix covers the following topics: • SNMP MIB Files (page 261) SNMP MIB Files Promise supplies six MIB files to integrate the VTrak M610p subsystem into your SNMP system. These files are in the SNMP folder on the VTrak Product CD. The MIB files include: • promise.mib • PromiseRAIDV4Storage.mib • system.mib • PromiseRAIDV4System.mib • interface.mib • IF-MIB.
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Index Numerics battery, cont.
VTrak M610p Product Manual Command Line Utility (CLU) 19, D 253 date and time, subsystem 21, command queuing, physical drives 22, 44, 123 88, 130 dedicated spare drive 111, 112, 113, 154, 155, 205 default settings, restore 74, 170 configuration status, physical drive 88 connection power 16 problems 248 connector RJ45 248 serial 15 controller adaptive writeback cache 81 alias 80, 125 cache flush interval 81, 125 clear tab 81 information 79, 124 locate 78, 125 replace 187 reported events 227, 228
Index event subscriptions 54 expand disk array 100, 140 expansion ranges 207 export user database 71 disk array, cont.
VTrak M610p Product Manual Group Rounding 81, 125, 204 L language selection, WebPAM PROe 26, 36 LED controller 215, 253 controller status 78, 125, 218 cooling unit 218 dirty cache 78, 125, 218, 252 disk status 82, 216, 239, 240, H heartbeat LED 215 hot spare drive 205, 239 I import user database 72 incomplete array 139, 242 inconsistent block table 110 information controller 79, 124 disk array 97, 138 enclosure 83, 126 FRU VPD 84, 126 logical drive 105, 115, 144 physical drive 88, 131 subsystem 43 Ini
Index log in, cont.
VTrak M610p Product Manual power connection 16 power LED 215 power supply failed 245, 247 fan failure 246 locate 126 replace 180 reported events 233 status 83, 126 power supply fan reported events password, cont.
Index RAID levels choosing 198 RAID 0 190, 198 RAID 1 191, 198 RAID 10 195, 200 RAID 1E 192, 199 RAID 5 193, 199 RAID 50 196, 200 RAID 6 194, 199 read cache physical drive 88, 130 read cache policy 30, 96, 99, 107, reported events array incomplete 238 battery 225, 226 BBU 227 blower 226, 227 controller 227, 228, 229 disk array 227 enclosure 228 event log 228 logical drive 229, 230 Media Patrol 230 online capacity expansion 231 PDM 231 physical drive 232 power supply 233 power supply fan 234 RAID level mig
VTrak M610p Product Manual runtime event log 44, 152, 220 settings, cont.
Index termination, SCSI 60, 149 test buzzer 86 email 55 test email 63 TFTP server 175, 178 timing out, WebPAM PROe 254 Transition 47, 151 automatic 212 defined 210 manual 212 reported events 238 spare drive 103 transition reported events 238 transport disk array 103, 139 transport ready disk array 97, 138 logical drive 106 trap sinks 67, 164 status, cont.
VTrak M610p Product Manual V Web Server service 65, 162 settings 64, 162 WebPAM PROe 26, 36 access over an intranet 254 access over the Internet 31 Event Frame 40 Header 38 interface 37 log in 24, 34 log out 30, 41 Management View 40 no browser connection 251 problem reporting 222, 239 times out 254 Tree View 39 username and password 25, view background activities 46 controllers 78 disk arrays 92 enclosure 82 list of all logical drives 115 lock status 50 physical drives 87 scheduled activities 49 spare d
