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VTRAK

M610i, M310i, M210i

Product Manual

Version 1.0

Summary of content (318 pages)

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VTRAK M610i, M310i, M210i Product Manual Version 1.
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VTrak M610i, M310i, M210i Product Manual Copyright © 2007 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
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Contents Chapter 1: Introduction to VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 VTrak Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Architectural Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Highlights . . . . . . . .
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VTrak M610i, M310i, M210i Product Manual Chapter 4: Management with WebPAM PROe . . . . . . . . . . . . . . . . . .37 Logging into WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Selecting a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Perusing the Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Using the Header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Using Tree View . . . . . . . .
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Contents Chapter 4: Management with WebPAM PROe, cont. Managing Users, cont. Changing Another User’s Password . . . . . . . . . . . . . . . . . . . . .59 Changing Your Own Password . . . . . . . . . . . . . . . . . . . . . . . . .59 Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Viewing User Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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VTrak M610i, M310i, M210i Product Manual Chapter 4: Management with WebPAM PROe, cont. Managing Software Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Making Email Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Making SLP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Making Web Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . .77 Making Telnet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Chapter 4: Management with WebPAM PROe, cont. Managing Physical Drives, cont. Making Physical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . .102 Clearing Stale and PFA Conditions . . . . . . . . . . . . . . . . . . . .102 Forcing a Physical Drive Offline or Online . . . . . . . . . . . . . . .103 Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Viewing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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VTrak M610i, M310i, M210i Product Manual Chapter 4: Management with WebPAM PROe, cont. Working with the Logical Drive Summary . . . . . . . . . . . . . . . . . . .129 Viewing a List of All Logical Drives . . . . . . . . . . . . . . . . . . . . .129 Viewing Individual Logical Drive Information . . . . . . . . . . . . .129 Chapter 5: Management with the CLU . . . . . . . . . . . . . . . . . . . . . . .131 Logging into the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Chapter 5: Management with the CLU, cont. Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147 Creating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147 Creating a Disk Array – Automatic . . . . . . . . . . . . . . . . . . . . .148 Creating a Disk Array – Express . . . . . . . . . . . . . . . . . . . . . . .149 Creating a Disk Array – Advanced . . . . . . . . . . . . . . . . . . . . .150 Deleting a Disk Array . . . . . . . . . . .
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VTrak M610i, M310i, M210i Product Manual Chapter 5: Management with the CLU, cont. Managing iSCSI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . .167 Viewing Node Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .167 Viewing Node Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167 Making Node Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168 Viewing Target Port Information . . . . . . . . . . . . . . . . . . . . . . .
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Contents Chapter 5: Management with the CLU, cont. Managing Users, cont. Changing a User’s Privilege and Status . . . . . . . . . . . . . . . . .183 Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183 Working with Software Management . . . . . . . . . . . . . . . . . . . . . . .184 Making Email Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184 Making SLP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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VTrak M610i, M310i, M210i Product Manual Chapter 6: Maintenance, cont. Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204 Remove the Old Power Supply . . . . . . . . . . . . . . . . . . . . . . . .204 Install a New Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . .204 Replacing a Cooling Unit Fan or Blower . . . . . . . . . . . . . . . . . . . .205 Replacing a Cache Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Chapter 7: Technology Background, cont. Predictive Data Migration (PDM) . . . . . . . . . . . . . . . . . . . . . . . . . .238 PDM Triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238 Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239 Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240 Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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VTrak M610i, M310i, M210i Product Manual Appendix A: Useful Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .291 Serial Connector Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291 SNMP MIB Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292 Loading MIB Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1: Introduction to VTrak This chapter covers the following topics: • About This Manual (below) • VTrak Overview (page 2) • Architectural Description (page 3) • Specifications (page 6) Thank you for purchasing Promise Technology’s VTrak M610i, M310i, or M210i external disk array subsystem. About This Manual This Product Manual describes how to setup, use and maintain the VTrak MClass external disk array subsystem.
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VTrak M610i, M310i, M210i Product Manual VTrak Overview VTrak provides data storage solutions for applications where high performance and data protection are required. The failure of any single drive will not affect data integrity or accessibility of the data in a RAID protected logical drive. Figure 1. VTrak M610i front view Drive Carrier LEDs Drive Carriers Power and Status LEDs Figure 2.
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Chapter 1: Introduction to VTrak Figure 3. VTrak M610i rear view RAID Controller iSCSI 2 iSCSI 1 Mgmt IOIOI Power Supply 1 Cooling Unit 1 Cooling Unit 2 Power Supply 2 Figure 4. VTrak M310i and M210i rear view Power Supply 1 Cooling Unit 1 Cooling Unit 2 Power Supply 2 with Battery I I O O iSCSI 2 iSCSI 1 Mgmt IOIOI RAID Controller Architectural Description The VTrak M610i is a 3U enclosure designed for an IP-based Storage Area Network (IP SAN) and Direct Attached Storage (DAS).
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VTrak M610i, M310i, M210i Product Manual All M-Class enclosures include a mid-plane, RAID controller, power and cooling units, and enclosure processor all in one cable-less chassis design. Multiple fans and power supplies provide redundancy to ensure continued usage during component failure. The RAID controller is hardware based and controls all logical drive functions transparently to the host system. VTrak appears to the computer’s operating system as a standard SCSI drive or drives.
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Chapter 1: Introduction to VTrak Subsystem and Controller Features Drive Support: 3.5" x 1" hard disk drives: SATA II 3Gb/s and 1.5Gb/s. Supports any mix of SATA II 3 Gb/s or 1.5 Gb/s drives simultaneously in the same system. Staggered physical drive spin-up. External I/O Ports: Dual iSCSI 1 Gb/s host ports. Data Cache: Shared 256 MB predictive data cache (expandable to 1 GB); Automatic write cache destaging.
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VTrak M610i, M310i, M210i Product Manual data transition. Bad Sector Mapping, Media Patrol, SMART, Hard/Soft Reset to recover HD from bad status, HD Power-control to recover HD from hung status. Array Error Recovery: Data recovery from bad sector or failed HD for redundant RAID, RAID 5/6 inconsistent data Prevent (Write Hole Table), Data content Error Prevent (Read/Write Check Table) NVRAM event logging. SCSI Commands: Supports extensive SCSI command set equivalent to SCSI/FC hard disk drives.
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Chapter 1: Introduction to VTrak Dimensions (H x W x D): M610i, 13.1 x 44.6 x 56.1 cm (5.2 x 17.6 x 22.1 in) M210i, M310i, 8.9 x 44.6 x 56.1 cm (3.5 x 17.6 x 22.1 in) Net Weight (subsystem only): M610i, 26.7 kg (58.7 lb) without drives, 34.7 kg (76.3 lb) with 16 drives, assuming 0.5 kg (1.1 lb) per drive. M310i, 25.00 kg (55.12 lbs) without drives; 30.0 kg (66.1 lbs) with 12 drives, assuming 0.5 kg (1.1 lb) per drive. M210i, 23.0 kg (50.7 lbs) without drives; 28.0 kg (61.7 lbs) with 8 drives, assuming 0.
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VTrak M610i, M310i, M210i Product Manual 8
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Chapter 2: VTrak Installation This chapter covers the following topics: • Unpacking the VTrak (below) • Mounting VTrak M610i in a Rack (page 10) • Mounting VTrak M310i or M210i in a Rack (page 12) • Installing Disk Drives (page 15) • Making Management and Data Connections (page 18) • Making Serial Cable Connections (page 20) • Connecting the Power (page 21) Unpacking the VTrak The VTrak box contains the following items: • VTrak Unit • Quick Start Guide • Null Modem Cable • Left and righ
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VTrak M610i, M310i, M210i Product Manual Mounting VTrak M610i in a Rack The M610i subsystem installs to the rack using the supplied mounting rails. You can also use your existing rails. Figure 1. VTrak M610i mounted in a rack with the supplied rails Vertical Rack Post VTrak M610i Handles mount outside the rack post Mounting rails (included) mount inside the rack post Cautions • At least two persons are required to safely lift, place, and attach the VTrak subsystem into a rack system.
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Chapter 2: VTrak Installation 4. Square the rail assemblies in the rack. 5. Tighten the adjustment screws and the attaching screws. 6. Place the VTrak subsystem onto the rails. 7. Secure the VTrak subsystem to the rack through each handle, using the attaching screws from your rack system. Figure 2.
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VTrak M610i, M310i, M210i Product Manual Mounting VTrak M310i or M210i in a Rack The VTrak M310i or M210i subsystem installs to the rack using the supplied mounting rails. You can also use your existing rails. Figure 3.
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Chapter 2: VTrak Installation 4. Slide one of the rails over the plate on one side of the enclosure. The rail is designed to slide freely over the plate. 5. Attach a flange to each end of the rail, with the rail on the opposite side of the flange from the two-hole bracket. 6. Install the rail adjustment screws (included) through the flange into the rail. There are four screws for each flange. See Figure 5. 7. Place the subsystem with mounting rails into your rack system. 8.
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VTrak M610i, M310i, M210i Product Manual Figure 5.
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Chapter 2: VTrak Installation Installing Disk Drives You can populate the VTrak with 3.5-inch, 1.5 Gb/s or 3.0 Gb/s SATA drives. For optimal performance, install physical drives of the same model and capacity. The drives’ matched performance allows the logical drive to function better as a single drive. The table below shows the number of drives required for each RAID level.
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VTrak M610i, M310i, M210i Product Manual Figure 7. VTrak M310i drive slot numbering. The M210i is similar, with 8 drive carriers 1 2 5 9 3 6 4 8 7 10 11 12 Install all of the drive carriers into the VTrak enclosure to ensure proper airflow, even if you do not populate all the carriers with disk drives. Installing Disk Drives 1. Remove a disk drive carrier. 2. Carefully lay the disk drive into the drive carrier at the front, so that the screw holes on the bottom line up. 3.
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Chapter 2: VTrak Installation Figure 8. VTrak drive carrier mounting holes Counter-sink screws only. WARNING: SATA Drive Mounting Holes SATA Drive Mounting Holes Figure 9.
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VTrak M610i, M310i, M210i Product Manual Making Management and Data Connections Configuring an IP Storage Area Network • A Gigabit Ethernet network interface card (GbE NIC) with iSCSI support (in hardware or software) • A GbE Switch with iSCSI support • A network switch • A network interface card (NIC) in the PC Data Path To establish an isolated data path: 1. Connect the 1 GbE (iSCSI) NIC to your GbE switch. 2. Connect the VTrak Data Ports to your GbE switch.
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Chapter 2: VTrak Installation Configuring Direct Attached Storage This arrangement requires: • A Gigabit Ethernet network interface card (GbE NIC) with iSCSI support (in hardware or software) • A network switch • A network interface card (NIC) in the PC Data Path To establish the data path: Connect the GbE (iSCSI) NIC in your PC to one of the VTrak Data Ports. Management Path To establish the management path: Connect the PC’s standard NIC and VTrak’s Management Port to your network switch.
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VTrak M610i, M310i, M210i Product Manual Making Serial Cable Connections The RS-232 Serial connection enables the Command Line Interface (CLI) and Command Line Utility (CLU) on your PC to monitor and control VTrak. Figure 12.Serial connector for VTrak M310i. The M610i and M210i are similar DB-9 Serial Connector iSCSI 1 Mgmt IOIOI I I O O iSCSI 2 iSCSI 1 Mgmt IOIOI To set up a serial cable connection: 1. Attach a null-modem cable to the DB-9 connector on the VTrak. 2.
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Chapter 2: VTrak Installation Connecting the Power Plug the power cords and switch on both power supplies on. When the power is switched on, the LEDs on the front of the VTrak will light up. When boot-up is finished and the VTrak is functioning normally: • Controller Heartbeat LED blinks green seven times in three seconds, goes dark for six seconds, then repeats the blink pattern. • Power, FRU, and Logical Drive Status LEDs display green continuously.
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VTrak M610i, M310i, M210i Product Manual If there is no disk drive in the carrier, the Disk Status LED and the Power/Activity LED will remain dark. The Power/Activity LED flashes during drive activity. The Disk Status LED displays Green when a drive is present and configured.
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Chapter 3: Setup Chapter 3: VTrak Setup This chapter covers the following topics: • Setting up the Serial Connection (below) • Choosing DHCP or a Static IP Address (page 24) • Setting up VTrak with the CLI (page 25) • Setting up VTrak with the CLU (page 27) • Creating Disk Arrays with WebPAM PROe (page 29) Setting up the Serial Connection VTrak has a Command Line Interface (CLI) to manage all of its functions, including customization.
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VTrak M610i, M310i, M210i Product Manual Choosing DHCP or a Static IP Address When you setup your VTrak, you have the option of: • Enabling DHCP and letting your DHCP server assign the IP address to the VTrak’s Management Port. • Specifying a static IP address for the VTrak’s management port. If you choose to enable DHCP, have your Network Administrator dedicate an IP address for the VTrak, linked to the VTrak’s MAC address.
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Chapter 3: Setup Setting up VTrak with the CLI 1. Type the following string to set the system date and time, then press Enter. administrator@cli> date -a mod -d 2007/05/29 -t 14:50:05 In the above example, the date and time are included as examples only. Your values will be different. Use yyyyy/mm/dd for the date and a 24-hour clock for the time. 2. Type the following string to set the Management Port IP address and other settings, then press Enter.
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VTrak M610i, M310i, M210i Product Manual =========================================== CId Port Type IP Mask Gateway Link =========================================== 1 1 Mgmt 192.168.10.87 255.255.255.0 192.168.10.1 Up 1 1 iSCSI 192.168.10.88 255.255.255.0 192.168.10.1 Up 1 2 iSCSI 10.0.10.2 255.0.0.0 0.0.0.0 Down 6. Repeat steps 3 and 4 to set the other iSCSI port. Use -p 2 in place of -p 1. To see the full set of CLI commands, at the administrator@cli> prompt, type help and press Enter.
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Chapter 3: Setup Setting up VTrak with the CLU 1. At the administrator@cli> prompt, type menu and press Enter. The CLU main menu appears. Figure 1. CLU main menu 2. With Quick Setup highlighted, press Enter. The first Quick Setup screen enables you to make Date and Time settings. Setting system date and time 1. Press the arrow keys to highlight System Date. 2. Press the backspace key to erase the current date. 3. Type the new date. 4. Follow the same procedure to set the System Time. 5.
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VTrak M610i, M310i, M210i Product Manual 4. Follow the same procedure to specify the Subnet Mask, Gateway IP Address and DNS Server IP Address. If you do not have a DNS server, skip the DNS Server IP address. 5. Press Ctrl-A to save these settings and move to the iSCSI Port 1 screen. Automatic IP settings To make Management Port settings automatically: 1. Press the arrow keys to highlight DHCP. 2. Press the spacebar to toggle to Enable. 3.
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Chapter 3: Setup Creating Disk Arrays with WebPAM PROe Note You can also use the CLU to create disk arrays and logical drives. See “Creating a Disk Array” on page 147 for more information. Setting up disk arrays with WebPAM PROe consists of the following actions: • Logging into WebPAM PROe (below) • Selecting a Language (page 31) • Creating a Disk Array (page 31) • Logging out of WebPAM PROe (page 35) • Using WebPAM PROe over the Internet (page 36) • Optional.
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VTrak M610i, M310i, M210i Product Manual 3. When the log-in screen (Figure 2) appears: • Type administrator in the User Name field. • Type password in the Password field. • Click the Login button. The User Name and Password are case sensitive. 4. Click the Login button. Figure 2. WebPAM PROe log-in screen After sign-in, the WebPAM PROe opening screen appears. If there are any unconfigured physical drives in the enclosure, an Array Configuration menu will also appear. See page 31.
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Chapter 3: Setup Selecting a Language WebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Simple, and Korean. 1. Click Language in the WebPAM PROe Header. The language list appears in the Header. 2. Click the language you prefer. The WebPAM PROe user interface displays in the selected language. Figure 3. Clicking “Language” in the WebPAM PROe Header Creating a Disk Array On a newly activated VTrak subsystem, there are no disk arrays or logical drives.
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VTrak M610i, M310i, M210i Product Manual Automatic When you choose the Automatic option, the following parameters appear on the screen: • Disk Arrays – The number of physical drives in the disk array, their ID numbers, configurable capacity, and the number of logical drives to be created • Logical Drives – The ID number of the logical drive(s), their RAID level, capacity, and stripe size • Spare Drives – The physical drive slot number of the dedicated hot spare assigned to this disk array.
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Chapter 3: Setup Express When you choose the Express option, a set of characteristics and options appears on the screen. 1. 2.
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VTrak M610i, M310i, M210i Product Manual Advanced Note For an explanation of the parameters under the Advanced option, see “Chapter 7: Technology Background” on page 219. When you choose the Advanced option, the Step 1 – Disk Array Creation screen displays. Step 1 – Disk Array Creation 1. Enter a name for the disk array in the field provided. 2. Check the box if you want to enable Media Patrol. For more information, see “Media Patrol” on page 238. 3. Check the box if you want to enable PDM.
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Chapter 3: Setup For iSCSI, use the 512 B default. 12. Specify a Read (cache) Policy from the dropdown menu. Read Cache, Read Ahead Cache, and No Cache are available. Read Ahead is the default. 13. Specify a Write (cache) Policy from the dropdown menu. Write Back and Write Through (Thru) are available. Write Back is the default. 14. Click the Update button. A new logical drive is displayed under New Logical Drives. Repeat the above steps to specify additional logical drives as desired. 15.
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VTrak M610i, M310i, M210i Product Manual Using WebPAM PROe over the Internet The above instructions cover connections between VTrak and your company network. It is also possible to connect to a VTrak from the Internet. Your MIS Administrator can tell you how to access your network from outside the firewall. Once you are logged onto the network, you can access the VTrak using its IP address.
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Chapter 4: Management with WebPAM PROe This chapter covers the following topics: • Logging into WebPAM PROe (page 38) • Importing a User Database (page 85) • Selecting a Language (page 40) • Updating the Firmware (page 86) • Perusing the Interface (page 41) • • Logging out of WebPAM PROe (page 45) Restoring Factory Defaults (page 87) • Clearing Statistics (page 88) • Working with the Storage Network (page 46) • Shutting Down the Subsystem (page 89) • Working with Subsystems (page 47) •
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VTrak M610i, M310i, M210i Product Manual Logging into WebPAM PROe In order to log into WebPAM PROe, you must first setup a network connection between your Host PC and the VTrak subsystem, as described in “Chapter 3: VTrak Setup” on page 23. To log into WebPAM PROe: 1. Launch your Browser. 2. In the Browser address field, type in the IP address of the VTrak Management port. Note that the IIP address shown below is only an example. The IP address you type into your browser will be different.
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Chapter 4: Management with WebPAM PROe Figure 1.
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VTrak M610i, M310i, M210i Product Manual Selecting a Language WebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Simple, and Korean. 1. Click Language the WebPAM PROe Header. The language list appears in the Header. 2. Click the language you prefer. The WebPAM PROe user interface displays in the selected language. Figure 2.
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Chapter 4: Management with WebPAM PROe Perusing the Interface WebPAM PROe is browser-based RAID management software with a graphic user interface. Figure 3.
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VTrak M610i, M310i, M210i Product Manual Using the Header The Header contains the following items: • Language – To change languages, see “Selecting a Language” on page 40. • View – To view the Event Frame, see “Viewing the Event Frame” on page 44. • Storage Network – To view all of the VTrak subsystem enclosures currently accessible the network, see “Working with the Storage Network” on page 46. • Contact Us – Click Contact Us for a list of contact information, including Technical Support.
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Chapter 4: Management with WebPAM PROe Using Tree View Tree View enables you to navigate around all components of the Subsystem, including iSCSI management, network and service management, RAID controller, enclosure, physical drives, disk arrays, logical drives, and spare drives. The figure below shows the components of Tree View. Figure 4.
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VTrak M610i, M310i, M210i Product Manual Using Management View Management View provides the actual user interface with the VTrak, including creation, maintenance, deletion, and monitoring of disk arrays and logical drives. Function Tabs control specific actions and processes. This window changes depending on which item you select in Tree View and which tab you select in Management View itself. Click the Help button in Management View to access online help for the function that is currently displayed.
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Chapter 4: Management with WebPAM PROe Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe: • Close your browser window • Click Logout the WebPAM PROe banner (below Figure 8. Clicking “Logout” in the Header) Clicking Logout brings you back to the Login Screen. After logging out, you must enter your user name and password in order to log in again.
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VTrak M610i, M310i, M210i Product Manual Working with the Storage Network When you log into WebPAM PROe, you access a specific VTrak subsystem. See “Logging into WebPAM PROe” on page 38. The Storage Network feature enables you to access all of the VTrak subsytems with a Management Port connection to your network. Each VTrak subsystem is identified by its Management Port IP address.
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Chapter 4: Management with WebPAM PROe Working with Subsystems A VTrak subsystem is identified by its Management Port IP address.
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VTrak M610i, M310i, M210i Product Manual Maximum of 48 characters. Use letters, numbers, space between words, and underscore. 4. Click the Submit button. Setting Subsystem Date and Time To set a Date and Time for this subsystem: 1. In Tree View, click the Subsystem icon. 2. In Management View, click the Settings tab dropdown menu and select Date and Time Settings. 3. Under Subsystem Date, select the Month and Day from the dropdown menus. 4. Type the current year into the Year field. 5.
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Chapter 4: Management with WebPAM PROe • If the triangle points downward, the column is sorted high-to-low or newto-old. Click the link a second time to change to flip the triangle and reverse the sort sequence. Saving the Runtime Event Log To save the runtime event log as a text file: 1. In Tree View, click the Subsystem 2. In Management View, click the Events tab dropdown menu and select Runtime Events. icon. 3. Click the Save Event Log button. 4.
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VTrak M610i, M310i, M210i Product Manual 3. • Severity – Information, Warning, Minor, Major, Critical, and Fatal. The severity level is user-specified. See “Setting-up User Event Subscriptions” on page 58. • Time – Time and date of the occurrence • Description – A brief description of the event Click the link at the top of the column by which you want to sort the events. After you click the item, a triangle icon appears.
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Chapter 4: Management with WebPAM PROe • Rebuild • PDM – Predictive Data Migration • Synchronization • Redundancy Check • Migration • Transition • Initialization • Media Patrol Making Background Activity Settings To make settings for background activities: 1. In Tree View, click the Subsystem 2. In Management View, click the Background Activities tab and select Settings from the dropdown menu. 3.
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VTrak M610i, M310i, M210i Product Manual available, the disk array will begin to rebuild as soon as you replace the failed physical drive with an unconfigured physical drive of equal or greater size. 6. Click the Submit button to save your settings. Running Background Activities To run a background activity from the Background Activities tab: 1. In Tree View, click the Subsystem 2. In Management View, click the Background Activities tab and select one of the following from the dropdown menu. icon.
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Chapter 4: Management with WebPAM PROe Also see “Predictive Data Migration (PDM)” on page 238. To run PDM: 1. In Tree View, click the Subsystem 2. In Management View, click the Background Activities tab and select Start Media Patrol from the dropdown menu. icon. 3. In the next screen, select the Source and Target physical drives. The suspect physical drive is the source. The replacement physical drive is the target. 4. Click the Start button.
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VTrak M610i, M310i, M210i Product Manual • Start-from date. The default is today's date. • End-on date. Select No End Date (perpetual). Or, select a number of occurrences for this activity. Or, select a specific end date. The default is today's date. 7. For Redundancy Check only: • Choose the Auto Fix option. This feature attempts to repair the problem when it finds an error. • Choose the Pause on Error option.
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Chapter 4: Management with WebPAM PROe • Expiration Time – Amount of time left until the lock automatically releases. • Expire At Time – The date and time when the lock will automatically release. Setting the Lock The lock prevents other sessions (including by the same user) from making a configuration change to the controller until the lock expires or a forced unlock is done. You can set the lock to last from one minute to one day. To set the lock for this subsystem: 1.
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VTrak M610i, M310i, M210i Product Manual When the user who locked the controller logs out, the lock is automatically released. You can also release the lock before the scheduled time. To release the lock for this subsystem: 1. Click the Subsystem 2. Click the Lock tab in Management View. icon Tree View. If you are the User who set the lock, click the Unlock option. If another User set the lock and you are a Super User, click the Unlock option and check the Force Unlock box. 3.
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Chapter 4: Management with WebPAM PROe Managing Users User Management includes all functions dealing with user accounts.
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VTrak M610i, M310i, M210i Product Manual • Enter or change the email address. • From the Privilege dropdown menu, choose a new level. See “List of User Privileges” on page 60 7. Click the Submit button. The Administrator or Super User can change another user’s password. See “Changing Another User’s Password” on page 59 for more information. Making Your Own User Settings To change your own user settings: 1. Log into WebPAM PROe under your own user name. 2. Click the Subsystem 3.
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Chapter 4: Management with WebPAM PROe 7. • Fatal – Non-Recoverable error or failure has occurred • None – Deactivates this event for notification purposes Click the Submit button. The user’s account must have an email address. See “Making User Settings” on page 57. For information about the email service, see “Making Email Settings” on page 76. To send a test message to the email address in the listed under General Info, click the Test Email button.
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VTrak M610i, M310i, M210i Product Manual 9. Click the Submit button. Creating a User To create a user: 1. Log into WebPAM PROe as the Administrator or a Super User. 2. Click the Subsystem 3. Click the Administrative Tools 4. Click the User Management 5. Click the Create tab in Management View. 6. Enter a user name in the User Name field. 7. Enter a password for this user in the New Password and Retype Password fields. icon in Tree View. icon. icon. A password is optional.
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Chapter 4: Management with WebPAM PROe Deleting a User There will always be at least one Super User account. You cannot delete the user account you used to log in. To delete a user: 1. Log into WebPAM PROe as the Administrator or a Super User. 2. Click the Subsystem 3. Click the Administrative Tools 4. Click the User Management 5. Click the Delete tab in Management View. 6. Check the box to the left of the user you want to delete. 7. Click the Submit button. 8.
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VTrak M610i, M310i, M210i Product Manual Managing the Network Connection The network connection deals with network connections to the VTrak’s Management Ports.
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Chapter 4: Management with WebPAM PROe To make changes to the iSCSI Data Port settings: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Network Management 4. Click the iSCSI Ports tab in Management View. 5. Click the Port Configuration – Port 1 link or the Port Configuration – Port 2 link. 6. To enable DHCP, check the DHCP box. icon. icon. When DHCP is NOT enabled, enter: • IP address • Subnet mask • Gateway IP address 7.
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VTrak M610i, M310i, M210i Product Manual To create a VLAN entry: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Network Management 4. In Management View, from the dropdown menu on the VLAN tab, choose Create VLAN Entry. 5. Enter a name into the VLAN Name field. icon. icon. Maximum of 15 characters. Use letters, numbers, space between words and underscore. 6.
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Chapter 4: Management with WebPAM PROe If you have link aggregation, choose the Trunk number. If you do not have a link aggregation, choose an iSCSI port number. 9. Click the Submit button. Deleting a VLAN Entry To delete a VLAN entry: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Network Management 4. In Management View, from the dropdown menu on the VLAN tab, choose Delete VLAN Entry. 5. Check the box to the left of the VLAN entry you want to delete.
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VTrak M610i, M310i, M210i Product Manual Use 1 to 32. 6. From the Master Port dropdown menu, choose an iSCSI port number. 7. From the Slave Port dropdown menu, choose the other iSCSI port number. 8. Click the Submit button. Changing a Link Aggregation Entry To change a link aggregation entry: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Network Management 4. In Management View, click the Link Aggregation tab. 5.
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Chapter 4: Management with WebPAM PROe Managing iSCSI Connections A detailed explanation of these iSCSI functions, how and when they are used, and their relationship to one another is beyond the scope of this document. For more information, contact the Internet Engineering Task Force at http://www.ietf.org/.
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VTrak M610i, M310i, M210i Product Manual • Max outstanding R2T – Sets the maximum number of outstanding ready to transfer PDUs (a number) • Maximum burst length – Maximum length of a solicited data sequence 128 KB to 16,776,704 bytes (16 MB - 512 KB) • Maximum number of connections – Maximum number of connections supported • Default time to wait – After a dropped connection, the number of seconds to wait before attempting to reconnect • Default time to retain – Number of seconds after time to wait
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Chapter 4: Management with WebPAM PROe Notes Header Digest and Data Digest work best with initiators equipped with a TCP Offload Engine (TOE). Refer to your iSCSI HBA user manual for more information. For iSCSI network settings on the Data Ports, see “Making iSCSI Data Port Settings” on page 62. Viewing Target Port Information To view iSCSI port target information: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Click the iSCSI Management icon. 4.
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VTrak M610i, M310i, M210i Product Manual Viewing Portal Information To view iSCSI portal information: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Click the iSCSI Management icon. 4. Click the Portal tab in Management View.
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Chapter 4: Management with WebPAM PROe Making iSNS Settings To make iSCSI iSNS settings: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Click the iSCSI Management icon. 4. Click the iSNS tab in Management View. 5. Click the iSNS link. 6. Check the box to enable iSNS. 7. Enter the iSNS server IP address. 8. Enter a new iSNS Port number if required. Use 1 to 65535. 9. Click the Submit button.
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VTrak M610i, M310i, M210i Product Manual Editing CHAPs 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Click the iSCSI Management icon. 4. From the CHAP tab dropdown menu, choose Add CHAP. 5. Enter a name in the Name field. 6. Enter a secret of 16 or more characters in the Secret field. 7. Enter the secret again in the Retype Secret field. 8. Select the CHAP type. Peer to peer is one-way authentication. Local is bi-directional authentication. 9.
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Chapter 4: Management with WebPAM PROe Managing Storage Services The Storage Services–LUN Map tab displays the Target IDs and LUNs assigned to each logical drive. For iSCSI, LUN masking is the process of applying a LUN Map so that each initiator can only access the LUNs specified for it.
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VTrak M610i, M310i, M210i Product Manual 6. Click the Submit button. Viewing a LUN Map To view the current LUN Map: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Storage Services 4. Click the LUN Map tab in Management View. icon. icon. Enabling LUN Masking LUN Masking is the process of applying a LUN Map so that each initiator can only access the LUNs specified for it. To enable LUN Masking: 1. Click the Subsystem icon in Tree View. 2.
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Chapter 4: Management with WebPAM PROe LUN Mapping Parameters • Initiator – The iSCSI card in the Host system that initiates commands to the target (VTrak) • Initiator Name – A World Wide Name (WWN), used to identify the Initiator. An iSCSI initiator name is the iSCSI name of the initiator device and is composed of a single text string. iSCSI WWNs are somewhat different from regular WWNs.
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VTrak M610i, M310i, M210i Product Manual Managing Software Services Software Services include the following functions: • Making Email Settings (page 76) • Making SLP Settings (page 77) • Making Web Server Settings (page 77) • Making Telnet Settings (page 79) • Making SNMP Settings (page 79) • Making CIM Settings (page 81) • Making Netsend Settings (page 82) Making Email Settings The Email sends notification messages to users. See Setting-up User Event Subscriptions (page 58).
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Chapter 4: Management with WebPAM PROe 2. • Click the Automatic option to start the service automatically during system startup. Recommended. • Click the Manual option to start the service manually (the service does not start during system startup). Click the Submit button. Stopping Email service To stop the Email service: 1. Click the Stop button. 2. Click OK in the confirmation box. Starting or Restarting Email service To start or restart the Email service, click the Start or Restart button.
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VTrak M610i, M310i, M210i Product Manual To make Web Server settings: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Web Server Setting link in Management View. 4. Enter the HTTP Port number. icon. 80 is the default. 5. Enter Session Time Out interval. This setting causes WebPAM PROe to timeout after a period of inactivity. 24 minutes is the default. The range is 1 to 1440 minutes (one day). 6.
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Chapter 4: Management with WebPAM PROe Starting or Restarting Web Server service To start or restart the Web Server service, click the Start or Restart button. Making Telnet Settings VTrak’s Telnet service enables you to access VTrak’s Command Line Interface (CLI) through a network connection. To make Telnet settings: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Telnet Setting link in Management View. 4. Enter the Telnet Port number. icon.
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VTrak M610i, M310i, M210i Product Manual To change the SNMP settings: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the SNMP Management link in Management View. 4. Enter the SNMP Port number. icon. 161 is the default. 5. Enter a System Name. There is no default name. 6. Enter a System Location. USA is the default. 7. Enter a System Contact (the email address of the administrator or other individual). 8. Enter the Read Community. Public is the default.
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Chapter 4: Management with WebPAM PROe Changing the Startup Setting 1. 2. Under Startup Type: • Click the Automatic option to start the service automatically during system startup. Recommended. • Click the Manual option to start the service manually (the service does not start during system startup). Click the Submit button. Stopping SNMP service To stop the SNMP service: 1. Click the Stop button. 2. Click OK in the confirmation box.
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VTrak M610i, M310i, M210i Product Manual 8. Click the Submit button. Changing the Startup Setting 1. 2. Under Startup Type: • Click the Automatic option to start the service automatically during system startup. Recommended. • Click the Manual option to start the service manually (the service does not start during system startup). Click the Submit button. Stopping CIM service To stop the CIM service: 1. Click the Stop button. 2. Click OK in the confirmation box.
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Chapter 4: Management with WebPAM PROe Deleting Netsend Recipients To delete a Netsend recipient: 1. Highlight the recipient you want to delete in the recipient list. 2. Click the Delete button to remove the recipient from the list. 3. Click the Submit button. 4. Click OK in the confirmation box. Changing the Startup Setting 1. 2. Under Startup Type: • Click the Automatic option to start the service automatically during system startup. Recommended if you plan to use this feature.
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VTrak M610i, M310i, M210i Product Manual Exporting the User Database You can export the User Database file to share user information and settings among multiple VTrak subsystems. The Export action saves a text file a designated folder the Host PC. From there, you can import the User Database file to other VTrak subsystems. To export the User Database file: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Export link in Management View. 4.
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Chapter 4: Management with WebPAM PROe Importing a User Database Caution Do NOT use this function to update the VTrak firmware. The Software Management–Import tab enables you to import the User Database file from the Host PC's file system to the VTrak subsystem. When you make user settings to one VTrak, you can export the User Database file to the Host PC. From there, you can import the User Database file to other VTrak s so that all have the same User information and settings.
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VTrak M610i, M310i, M210i Product Manual Updating the Firmware This procedure is covered in Chapter 6: Maintenance. See “Updating the Firmware in WebPAM PROe” on page 199 for instructions.
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Chapter 4: Management with WebPAM PROe Restoring Factory Defaults VTrak includes a function to restore the default settings to its Firmware and Software settings. Caution The action of restoring default settings can disrupt your VTrak functions. Use this feature only when necessary and only the settings that must reset to default in order to set them correctly. To access the Restore Defaults feature: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon.
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VTrak M610i, M310i, M210i Product Manual Clearing Statistics The Clear Statistics function clears statistical data on controllers, iSCSI ports, physical drives, and logical drives. To clear statistical data: 1. Click the Subsystem 2. Click the Administrative Tools 3. icon in Tree View. icon. Click the Clear Statistics link. The Clear Statistics tab appears in Management View. 4. Click the Submit button. 5. In the confirmation box, type the word confirm in the field provided. 6.
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Chapter 4: Management with WebPAM PROe Shutting Down the Subsystem You can only do part of this function in WebPAM PROe. Additional action is required, as described below. To shutdown the subsystem: 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Shutdown link in Management View. icon. A Shutdown or Restart tab will appear. 4. On the Shutdown or Restart tab, choose Shutdown from the dropdown menu. 5. Click the Submit button. 6.
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VTrak M610i, M310i, M210i Product Manual Restarting the Subsystem You can only do part of this function in WebPAM PROe. Additional action is required, as described below. To restart the subsystem 1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools 3. Click the Shutdown link in Management View. icon. A Shutdown or Restart tab will appear. 4. On the Shutdown or Restart tab, choose Restart from the dropdown menu. 5. Click the Submit button. 6.
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Chapter 4: Management with WebPAM PROe Managing Controllers The RAID controller is are the heart of the VTrak subsystem. Controller Management includes the following functions: • Viewing the Controller (page 91) • Locating a Controller (page 91) • Viewing Controller Information (page 92) • Viewing Controller Statistics (page 93) • Making Controller Settings (page 93) Viewing the Controller To view information about the controller: 1. Click the Subsystem icon in Tree View. 2.
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VTrak M610i, M310i, M210i Product Manual Figure 9. The VTrak M610i controller LEDs iSCSI 2 iSCSI 1 Mgmt IOIOI Status LED Dirty Cache LED Viewing Controller Information To view Controller information: 1. Click the Subsystem icon in Tree View. 2. Click the Controllers icon. 3. Click the Controller icon. The controller information appears the Information tab in Management View.
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Chapter 4: Management with WebPAM PROe Viewing Controller Statistics To view controller statistics: 1. Click the Subsystem icon in Tree View. 2. Click the Controllers icon. 3. Click the Controller 4. Click the Information tab in Management View and choose Statistics from dropdown menu. icon. Clearing Statistics To clear statistics, see “Clearing Statistics” on page 88. Making Controller Settings To make Controller settings: 1. Click the Subsystem icon in Tree View. 2.
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VTrak M610i, M310i, M210i Product Manual Group Rounding – Uses an algorithm to determine how much to truncate. Results in the maximum amount of usable drive capacity. Table Rounding – Applies a predefined table to determine how much to truncate. • Enter a time interval (1 to 12 seconds) in the Write Back Cache Flush Interval field. For more information, see “Cache Policy” on page 232. • Enter a time interval (15 to 255 seconds) in the Enclosure Polling Interval field.
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Chapter 4: Management with WebPAM PROe Managing Enclosures Enclosure Management includes the following functions: • Viewing the Enclosures (page 95) • Locating an Enclosure (page 95) • Viewing Enclosure Information (page 96) • Making Enclosure Settings (page 97) • Viewing FRU VPD Information (page 97) • Checking the Batteries (page 97) • Reconditioning a Battery (page 98) • Silencing the Buzzer (page 99) • Making Buzzer Settings (page 99) • Testing the Buzzer (page 99) Viewing the Enclo
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VTrak M610i, M310i, M210i Product Manual Figure 11. VTrak M610i front view Drive Carrier LEDs Drive Carriers Figure 12.VTrak drive carrier LEDs Disk Status Viewing Enclosure Information To view enclosure information: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure icon. Enclosure information appears the Information tab in Management View. You can monitor power supplies, cooling units, enclosure temperatures and voltages, and the battery.
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Chapter 4: Management with WebPAM PROe Making Enclosure Settings To make Enclosure settings: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Settings tab in Management View. 5. Enter a value in the following fields as necessary: 6. icon.
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VTrak M610i, M310i, M210i Product Manual Battery Notes Each battery works with a controller. If the battery is present in the subsystem but the corresponding controller is not present, the battery will not appear in the interface. If a battery does not reflect normal conditions and it is not currently under reconditioning, run the Recondition function before you replace the battery. See “Reconditioning a Battery” on page 98. During reconditioning, the battery is fully discharged then fully recharged.
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Chapter 4: Management with WebPAM PROe Silencing the Buzzer The buzzer sounds to inform you that the VTrak needs attention. See “VTrak is Beeping” on page 244 for more information. You can silence the buzzer for the current trigger event. To silence the Buzzer: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Buzzer tab in Management View. 5. Click the Mute button. icon. The buzzer goes silent.
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VTrak M610i, M310i, M210i Product Manual Managing Physical Drives Managing Physical Drives deals with the physical disk drives installed in the VTrak subsystem enclosure, including the following functions: • Viewing a List of Physical Drives (page 100) • Identifying a Physical Drive (page 100) • Making Global Physical Drive Settings (page 100) • Viewing Physical Drive Information (page 101) • Viewing Physical Drive Statistics (page 102) • Making Physical Drive Settings (page 102) • Clearing St
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Chapter 4: Management with WebPAM PROe 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives 5. Click the Global Settings tab in Management View. 6. Make the settings as needed. icon. icon. Check the boxes to enable: 7. • Write Cache • Read Look Ahead Cache • Command Queuing (for disk drives that support Command Queuing) • From the DMA Mode dropdown menu, select a DMA mode. Click the Submit button.
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VTrak M610i, M310i, M210i Product Manual • DMA Mode See “Making Global Physical Drive Settings” on page 100. Viewing Physical Drive Statistics To view physical drive statistics: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives 5. Click a Physical Drive 6. From the dropdown menu on the Information tab, choose Statistics. icon. icon. icon. Clearing Statistics To clear statistics, see “Clearing Statistics” on page 88.
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Chapter 4: Management with WebPAM PROe Be sure you have corrected the condition by a physical drive replacement, rebuild operation, etc., first. Then clear the condition. See “Physical Drive Problems” on page 273 for more information. To clear a Stale or PFA status from a physical drive: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives 5. Click a Physical Drive 6. in Management View, click the Clear tab. 7.
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VTrak M610i, M310i, M210i Product Manual 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives 5. Click a Physical Drive 6. Click the Force Offline/Online tab in Management View. 7. Click the Submit button. 8. In the confirmation box, type the word confirm in the field provided. 9. Click the OK button. icon. icon. icon.
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Chapter 4: Management with WebPAM PROe Managing Disk Arrays Disk Array Management includes the following functions: • Viewing Disk Arrays (page 105) • Creating a Disk Array (page 105) • Deleting a Disk Array (page 109) • Locating a Disk Array (page 110) • Viewing Disk Array Information (page 110) • Making Disk Array Settings (page 111) • Creating a Logical Drive (page 111) • Deleting a Logical Drive (page 113) • Migrating a Disk Array (page 113) • Rebuilding a Disk Array (page 114) • R
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VTrak M610i, M310i, M210i Product Manual create additional logical drives at a later time. See “Creating a Disk Array – Advanced” on page 108. Creating a Disk Array – Automatic The Disk Array Automatic Creation option enables you to create a new disk array following a default set of parameters. One logical drive will be made automatically when you create the disk array. To create a Disk Array using the Automatic function: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3.
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Chapter 4: Management with WebPAM PROe To create a new disk array: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Create tab in Management View. 4. From the Create tab dropdown menu, select Express. 5.
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VTrak M610i, M310i, M210i Product Manual Creating a Disk Array – Advanced The Disk Array Advanced Creation option enables you to directly specify all parameters for a new disk array. One logical drive will be made automatically when you create the disk array. If you select less than the total available capacity, you can use the remaining space to create additional logical drives at a later time.
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Chapter 4: Management with WebPAM PROe 13. Specify a Stripe size from the dropdown menu. 64 KB, 128 KB, 256 KB, and 1 MB are available. 64 KB is the default. 14. Specify a Sector size from the dropdown menu. For iSCSI, use the 512 B default. See “Choosing Sector Size” on page 231. 15. Specify a Read (cache) Policy from the dropdown menu. Read Cache, Read Ahead Cache, and No Cache are available. Read Ahead is the default. 16. Specify a Write (cache) Policy from the dropdown menu.
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VTrak M610i, M310i, M210i Product Manual 4. Check the box to the left of the disk array you want to delete. 5. Click the Submit button. 6. In the confirmation box, type the word confirm in the field provided. 7. Click the OK button. The selected disk array disappears from the Disk Array List the Information tab. Locating a Disk Array To locate a Disk Array: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array icon.
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Chapter 4: Management with WebPAM PROe • Rebuilding – This condition is temporary. When a physical drive has been replaced, the logical drive automatically begins rebuilding in order to restore redundancy (fault tolerance). When a logical drive is rebuilding, it will function and your data is available. However, access will be slower due to the rebuilding operation.
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VTrak M610i, M310i, M210i Product Manual 3. Click the Disk Array icon. 4. Click the Create LD tab in Management View. 5. Enter an alias (name) in the Alias field. Maximum of 32 characters. Use letters, numbers, space between words, and underscore. An alias is optional. 6. From the RAID Level dropdown list, select a RAID level for this logical drive. All RAID levels supported by the disk array appear in the list. See “Choosing a RAID Level” on page 228. 7.
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Chapter 4: Management with WebPAM PROe If you created a fault-tolerant logical drive (any RAID level except RAID 0), the Operational Status of new logical drive will display Synchronizing for several minutes after creation. You can use the logical drive during this period but read/ write performance could be slower than normal. Deleting a Logical Drive Caution All data the logical drive will be lost. Back up any valuable data before deleting the logical drive. To delete a logical drive: 1.
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VTrak M610i, M310i, M210i Product Manual To Migrate an existing disk array: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array 4. From the dropdown menu the Background Activities tab, select Start Migration. 5. Highlight physical drives you want in the disk array from the Available list and press the >> button to move them to the Selected list. icon. You can also double-click them to move them. 6. When you are done, click the Next button. 7.
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Chapter 4: Management with WebPAM PROe Rebuilding Manually If a physical drive has failed, identify and replace the drive, then rebuild the disk array as described below: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array icon. If there are multiple disk arrays, choose the icon with the yellow !. 4. From the dropdown menu the Background Activity tab, select Start Rebuild. 5. Select the Source physical drive.
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VTrak M610i, M310i, M210i Product Manual Running PDM on a Disk Array Predictive Data Migration (PDM) migrates data from the suspect physical drive to a spare physical drive, similar to Rebuilding. But unlike Rebuilding, PDM acts before the disk drive fails and your Logical Drive goes Critical. See “Predictive Data Migration (PDM)” on page 238. To start PDM: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array 4.
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Chapter 4: Management with WebPAM PROe After Transition is completed, refresh the screen. The revertible spare drive will be listed under the Spare Drives icon and the disk array’s operational status will show OK. To set Transition priority, see “Making Background Activity Settings” on page 51.
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VTrak M610i, M310i, M210i Product Manual Managing Logical Drives Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. You can see a summary of all logical drives in the subsystem under Logical Drive Summary.
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Chapter 4: Management with WebPAM PROe • Critical – This condition arises as the result of a physical drive failure. A degraded logical drive will still function and your data is still available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct it. • Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is not accessible but some or all of your data may remain intact.
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VTrak M610i, M310i, M210i Product Manual 5. Click the Logical Drive icon. To specify an Alias or set the Read and Write Policies, click the Settings tab. Logical Drive Status See “Logical Drive Status” on page 118. Logical Drive Synchronization Synchronization is an automatic procedure applied to logical drives when they are created. Yes means the logical drive was synchronized. Adjustable Items • Alias – Optional. • Read Policy • Write Policy See “Making Logical Drive Settings” on page 120.
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Chapter 4: Management with WebPAM PROe 5. Click the Logical Drive icon. 6. Click the Settings tab in Management View. 7. Optional. Enter an alias in the Logical Drive Alias field. Maximum of 32 characters. Use letters, numbers, space between words, and underscore. An alias is optional. 8. From the Read Policy dropdown menu, select a Read Cache policy. The choices are Read Cache, Read Ahead, and No Cache. 9. From the Write Policy dropdown menu, select a Write Cache policy.
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VTrak M610i, M310i, M210i Product Manual 8. Click the Submit button. 9. In the confirmation box, type the word confirm in the field provided. 10. Click the OK button. To view the progress of the Initialization, click the Background Activity tab. To set Initialization priority, see “Making Background Activity Settings” on page 51.
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Chapter 4: Management with WebPAM PROe Viewing the Logical Drive Check Table The Logical Drive Check Table displays errors related to a logical drive. Use this information to evaluate the integrity of the logical drive and to determine whether corrective action is needed. To View the tables: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array icon. 4. Click the Logical Drives 5. Click the Logical Drive icon 6.
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VTrak M610i, M310i, M210i Product Manual To specify a iSCSI LUN Map: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array 4. Click the Logical Drives icon. icon 5. Click the Logical Drive 6. Click the LUN Map tab in Management View. 7. icon. From the Initiator dropdown menu, choose an initiator for your LUN. Or type the initiator name into the Initiator Name field. 8.
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Chapter 4: Management with WebPAM PROe Managing Spare Drives When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive. See “Critical & Offline Disk Arrays” on page 269.
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VTrak M610i, M310i, M210i Product Manual 3. Click the Spare Drive icon. In Management View, the Enclosure Front View diagram appears with the location of the spare drive highlighted. Creating a Spare Drive Important • There must be an unconfigured physical drive available for selection as a spare drive. See “Viewing a List of Physical Drives” on page 100. • Be sure the unconfigured physical drive has adequate capacity to replace the largest drive in the disk array. To create a spare drive: 1.
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Chapter 4: Management with WebPAM PROe Deleting Spare Drive Note If an existing spare drive has the wrong parameters for your needs, click the Settings tab to change the parameters rather than delete the spare drive and create a new one. To delete a spare drive: 1. Click the Subsystem 2. Click the Spare Drives 3. Click the Delete tab in Management View. 4. Check the box to the left of the spare drive you want to delete. 5. icon in Tree View. icon. Click the Submit button.
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VTrak M610i, M310i, M210i Product Manual Running Spare Check Spare Check verifies the operational status of your spare drives. You can also schedule a Spare Check. See “Scheduling an Activity” on page 53. To check a spare drive: 1. Click the Subsystem icon in Tree View. 2. Click the Spare Drives 3. Click the Spare Check tab in Management View. 4. From the Physical Drive dropdown menu, select the spare drive you want to check. icon. Or select All to check all the spare drives at the same time. 5.
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Chapter 4: Management with WebPAM PROe Working with the Logical Drive Summary The Logical Drive Summary displays a list of all logical drives in the VTrak enclosure plus the expanded or cascaded enclosures. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located.
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VTrak M610i, M310i, M210i Product Manual 130
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Chapter 5: Management with the CLU This chapter covers the following topics: • Logging into the CLU (page 132) • Managing Spare Drives (page 176) • Running Quick Setup (page 135) • • Managing the Subsystem (page 136) Working with LUN Mapping (page 179) • Managing the Controllers (page 138) • Managing the Enclosure (page 140) • Managing Users (page 181) • • Working with Software Management (page 184) Managing Physical Drives (page 144) • Flashing through TFTP (page 191) • Managing Disk Arr
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VTrak M610i, M310i, M210i Product Manual Logging into the CLU There are two connections methods for the CLU: • Serial – Requires a null-modem cable to connect the serial ports on the Host PC and VTrak • Telnet – Requires a network connection between the Host PC and VTrak’s Management Port Making a Serial Connection Before you begin, be sure the null modem cable is connected between the Host PC and VTrak, and that both machines are booted and running. Then do the following actions: 1.
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Chapter 5: Management with the CLU Figure 4. The CLU main menu Quick Setup – A sequence of four steps to setup System Date & Time, Management Port, and RAID Configuration. Subsystem Management – View controller information, lock/unlock the controller, set date and time, and monitor the enclosure. Physical Drive Management – View disk drive assignments and parameters, change disk drive cache settings and command queuing, and locate a physical drive.
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VTrak M610i, M310i, M210i Product Manual Additional Info and Management – Spare Drives, LUN Mapping, User management, EMail, SLP, Webserver, Telnet, SNMP, CIM, and Netsend settings, firmware flash, clear statistics and restore factory default settings. Buzzer – Enable, disable or silence the buzzer (audible alarm). Accessing Online Help To access online help on any CLU screen, press Ctrl-E. To return to the CLU, press Enter. Logging out of the CLU 1. Highlight Return to Previous Menu and press Enter.
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Chapter 5: Management with the CLU Running Quick Setup Quick Setup is discussed under “Setting up the Serial Connection” on page 23.
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VTrak M610i, M310i, M210i Product Manual Managing the Subsystem Subsystem Management includes the following functions: • Setting an Alias for the Subsystem (page 136) • Running Media Patrol (page 136) • Locking or Unlocking the Subsystem (page 136) • Setting Subsystem Date and Time (page 137) Setting an Alias for the Subsystem An alias is optional. To set an Alias for this subsystem: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Type and alias into the Alias field.
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Chapter 5: Management with the CLU 4. Highlight Lock and press Enter. Resetting the Lock To reset the lock with a new time: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Lock Management and press Enter. 3. In the Lock Time field, type a lock time in minutes. 1 to 1440 minutes (24 hours) 4. Highlight Renew and press Enter. Releasing the Lock 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Lock Management and press Enter.
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VTrak M610i, M310i, M210i Product Manual Managing the Controllers Controller Management includes the following functions: • Viewing Controller Information (page 138) • Making Controller Settings (page 138) • Locating the Controller (page 139) Viewing Controller Information Controller Management includes information, settings and statistics. To access Controller Management: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Controller Management and press Enter. 3.
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Chapter 5: Management with the CLU 6. • Highlight Cache Flush Interval and press the backspace key to erase the current value. Type a new interval value (1 to 12 seconds). • Highlight SMART and press the spacebar to toggle between Enable and Disable. • Highlight SMART Poll Interval and press the backspace key to erase the current value. Type a new interval value (1 to 1440 minutes). • Highlight Adaptive Writeback Cache and press the spacebar to toggle between Enabled and Disabled.
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VTrak M610i, M310i, M210i Product Manual Managing the Enclosure Enclosure Management includes the following functions: • Viewing Enclosure Information (page 140) • Viewing Power Supply Status (page 140) • Locating a Power Supply (page 140) • Viewing Blower Status (page 141) • Viewing Voltage Sensor Status (page 141) • Viewing Temperature Sensor Status (page 141) • Setting Temperature Thresholds (page 141) • Checking the Batteries (page 142) • Reconditioning a Battery (page 142) • Locatin
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Chapter 5: Management with the CLU 2. Highlight Enclosure Management and press Enter. 3. Highlight Power Supplies and press Enter. 4. Highlight Locate Power Supply and press Enter. The LED on the selected power supply blinks for one minute. Viewing Blower Status To view the status of the blowers: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Enclosure Management and press Enter. 3. Highlight Blowers and press Enter.
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VTrak M610i, M310i, M210i Product Manual 3. Highlight Enclosure Settings and press Enter. 4. Highlight the Temperature Warning threshold you want to change. 5. Press the backspace key to erase the current value. 6. Type a new interval value in degrees C. 7. Press Ctrl-A to save your settings. Checking the Batteries This feature enables you monitor and recondition the subsystem battery or batteries. 1. From the Main Menu, highlight Subsystem Management and press Enter. 2.
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Chapter 5: Management with the CLU 4. Highlight the battery you want to monitor and press Enter. 5. Highlight Recondition Battery and press Enter. 6. Press Y to confirm. During reconditioning, Battery status can show “discharging” and “recharging”, and a value will display next to Current. During that time, the controller cache is reset to Write Thru. Reconditioning runs in the background and stops automatically upon completion. VTrak automatically reconditions the battery every two months.
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VTrak M610i, M310i, M210i Product Manual Managing Physical Drives Physical Drive Management includes the following functions: • Viewing a List of Physical Drives (page 144) • Making Global Physical Drive Settings (page 144) • Setting an Alias (page 145) • Viewing Advanced Information (page 145) • Viewing Physical Drive Statistics (page 145) • Clearing Stale and PFA Conditions (page 145) • Forcing a Physical Drive Offline or Online (page 146) • Locating a Physical Drive (page 146) Viewing a
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Chapter 5: Management with the CLU Setting an Alias An alias is optional. To set an Alias for a physical drive: 1. From the Main Menu, highlight Physical Drive Management and press Enter. 2. Highlight the physical drive of your choice and press Enter. 3. Type an alias into the Alias field. Maximum of 32 characters. Use letters, numbers, space between words and underscore. 4. Press Ctrl-A to save your settings.
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VTrak M610i, M310i, M210i Product Manual After you clear a PFA error, watch for another PFA error to appear. If it does, replace the physical drive. Forcing a Physical Drive Offline or Online This function enables you to force an: • Online physical drive to go Offline • Offline physical drive to go Online The Force Offline/Online function appears only for physical drives that are assigned to disk arrays. Caution Forcing a physical drive offline or online is likely to cause data loss.
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Chapter 5: Management with the CLU Managing Disk Arrays Disk Array Management includes the following functions: • Creating a Disk Array (page 147) • Deleting a Disk Array (page 151) • Viewing Disk Array Information (page 152) • Setting an Alias for a Disk Array (page 152) • Enabling Media Patrol on a Disk Array (page 153) • Enabling PDM on a Disk Array (page 153) • Preparing the Disk Array for Transport (page 153) • Rebuilding a Disk Array (page 154) • Migrating a Disk Array (page 154) •
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VTrak M610i, M310i, M210i Product Manual Creating a Disk Array – Automatic To create a disk array using the Automatic feature: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight Create New Array and press Enter. 3. Highlight Configuration Method and press the spacebar to toggle to Automatic. 4. Review the proposed configuration of disk array and logical drive(s).
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Chapter 5: Management with the CLU Creating a Disk Array – Express To create a disk array using the Express feature: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight Create New Array and press Enter. 3. Highlight Configuration Method and press the spacebar to toggle to Express. 4. Highlight Configuration Method and press to spacebar to select each of the following characteristics for your disk array: • Redundancy • Capacity • Performance • Spare Drive 5.
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VTrak M610i, M310i, M210i Product Manual Creating a Disk Array – Advanced For more information on the choices below, see “Chapter 7: Technology Background” on page 219. To create a disk array using the Advanced feature: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight Create New Array and press Enter. 3. Highlight Configuration Method and press the spacebar to toggle to Advanced. 4. Choose whether to enable Media Patrol and PDM. 5.
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Chapter 5: Management with the CLU 18. Review logical drive(s) you are about to create for your new array. Then do one of the following actions: • If you agree with the logical drive(s) as specified, highlight Complete Disk Array Creation and press Enter. A note will appear to remind you to set up LUN mapping for your new logical drive(s). Press any key to continue.
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VTrak M610i, M310i, M210i Product Manual Viewing Disk Array Information 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array you want and press Enter. 3. Highlight any of the following and press Enter to view a list of: The information and settings screen appears.
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Chapter 5: Management with the CLU Maximum of 32 characters. Use letters, numbers, space between words and underscore. An alias is optional. 4. Press Ctrl-A to save your settings. Accepting an Incomplete Array This condition is the result of a missing physical drive. See “Incomplete Array” on page 272 before you use this function. To accept an incomplete array: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array you want and press Enter. 3.
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VTrak M610i, M310i, M210i Product Manual 3. Highlight Transport and press Enter. 4. Press Y to confirm. Rebuilding a Disk Array Before you can rebuild, you must have a replacement physical drive of adequate capacity or your disk array. To rebuild a disk array: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array you want and press Enter. 3. Highlight Background Activities and press Enter. 4. Highlight Rebuild and press Enter. 5.
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Chapter 5: Management with the CLU 10. Optional. If you want to increase capacity, highlight Capacity, press the backspace key to erase the current logical drive capacity and type in the new value. The new value must be equal or larger than the current capacity. 11. Highlight Save Logical Drive and press Enter. The screen returns to Disk Array Migration Logical Drives. 12. Highlight Complete Disk Array Migration and press Enter. 13. In the confirmation message, press Y to confirm.
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VTrak M610i, M310i, M210i Product Manual Locating a Disk Array This feature helps you identify the physical drives assigned to the disk array you are working with in the CLU. To locate a disk array: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array you want and press Enter. 3. Highlight Locate Disk Array and press Enter. The drive carrier LEDs pertaining to this disk array will blink for one minute.
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Chapter 5: Management with the CLU Note If you did not use all of the available capacity of the disk array, you can create an additional logical drive at this point. Deleting a Logical Drive Caution When you delete a logical drive, you delete all the data it contains. Back up all important data before deleting a logical drive. To delete a logical drive from a disk array: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2.
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VTrak M610i, M310i, M210i Product Manual Managing Logical Drives The Logical Drive Management function deals with settings and functions of existing logical drives. To create or delete a logical drive, see “Managing Disk Arrays” on page 147.
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Chapter 5: Management with the CLU • Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is not accessible but some or all of your data may remain intact. You must determine the cause of the problem and correct it. • Transport Ready – After you perform a successful Prepare for Transport operation, this condition means you can remove the physical drives of this disk array and move them to another enclosure or different drive slots.
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VTrak M610i, M310i, M210i Product Manual Initializing a Logical Drive This function sets all data bits in the logical drive to zero. Caution When you initialize a logical drive, you delete all the data it contains. Back up all important data before initializing a logical drive. To initialize a logical drive: 1. From the Main Menu, highlight Logical Drive Management and press Enter. 2. Highlight the logical drive you want and press Enter. 3. Highlight Background Activity and press Enter. 4.
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Chapter 5: Management with the CLU 5. Highlight Start and press Enter. If necessary, you can pause and resume or stop and restart the Redundancy Check. You can use the logical drive while Redundancy Check is running. Locating a Logical Drive This feature helps you identify the physical drives assigned to the logical drive you are working with in the CLU. To locate a logical drive: 1. From the Main Menu, highlight Logical Drive Management and press Enter. 2.
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VTrak M610i, M310i, M210i Product Manual Managing the Network Connection Network Management deals with network connections and settings for the Management Port: • Making Management Port Settings (page 162) • Making iSCSI Data Port Settings (page 163) • Viewing VLAN Entries (page 164) • Creating a VLAN Entry (page 164) • Changing a VLAN Entry (page 165) • Deleting a VLAN Entry (page 165) • Viewing Link Aggregation Entries (page 165) • Creating a Link Aggregation Entry (page 166) • Changing
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Chapter 5: Management with the CLU Making iSCSI Data Port Settings The network settings for the iSCSI data ports are located under the Network Management and are described below. For the iSCSI settings for the iSCSI data ports, see “Managing iSCSI Connections” on page 167. Making Automatic Settings 1. From the Main Menu, highlight Network Management and press Enter. 2. Highlight the iSCSI port in the list and press Enter. 3. Highlight NetMgmt iSCSI Port Settings and press Enter. 4.
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VTrak M610i, M310i, M210i Product Manual Viewing VLAN Entries To view the current VLAN entries: 1. 2. From the Main Menu, highlight Network Management and press Enter. Highlight VLAN and press Enter. The list of VLAN entries appears. The Member Interface refers to an iSCSI data port or to the link aggregate number. Creating a VLAN Entry This feature enables you to create a virtual local area network (VLAN) using the iSCSI data ports on your subsystem.
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Chapter 5: Management with the CLU Changing a VLAN Entry To change a VLAN entry: 1. From the Main Menu, highlight Network Management and press Enter. 2. Highlight VLAN and press Enter. 3. Highlight a VLAN entry from the list and press Enter. 4. If you want to change the tag number, highlight VLAN Tag, press the backspace key to erase the current value, then enter a new value. Use the numbers 2 though 4094. 5.
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VTrak M610i, M310i, M210i Product Manual Creating a Link Aggregation Entry This feature enables you to aggregate the iSCSI data ports on your subsystem to increase bandwidth. If an iSCSI port is part of a VLAN, you must delete the VLAN entry before you can use the iSCSI port to create a link aggregation. See “Deleting a VLAN Entry” on page 165. To create a link aggregation entry: 1. From the Main Menu, highlight Network Management and press Enter. 2. Highlight Link Aggregation and press Enter. 3.
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Chapter 5: Management with the CLU Managing iSCSI Connections A detailed explanation of these iSCSI functions, how and when they are used, and their relationship to one another is beyond the scope of this document. For more information, contact the Internet Engineering Task Force at http://www.ietf.org/. Network connections and settings are discussed under “Making iSCSI Data Port Settings” on page 163.
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VTrak M610i, M310i, M210i Product Manual Making Node Settings These settings affect both VTrak iSCSI data ports. Note that Header and Data Digest work best with initiators that have a TCP Offload Engine (TOE). To make iSCSI node settings: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI Node and press Enter. Node information appears. 3. Highlight iSCSI Node Settings and press Enter. This screen enables you to make iSCSI Node Settings. 4. 5. 6.
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Chapter 5: Management with the CLU Viewing Data Port Statistics To view iSCSI port statistics: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI Ports and press Enter. 3. Highlight Target Port 1 or Target Port 2 and press Enter. 4. Highlight one of the following and press Enter: • MAC Layer Statistics • IP Layer Statistics • TCP Layer Statistics Viewing Portal Information To view iSCSI portal information: 1. 2.
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VTrak M610i, M310i, M210i Product Manual 2. Highlight iSCSI iSNS Options and press Enter. The current iSNS settings appear. Making iSNS Settings To make iSCSI iSNS settings: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI iSNS Options and press Enter. 3. Highlight iSNS Settings and press Enter. 4. Highlight iSNS and press the spacebar to toggle between Enable and Disable.
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Chapter 5: Management with the CLU Editing CHAPs To edit an iSCSI CHAP: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI CHAPs and press Enter. 3. Highlight the CHAP you want to edit and press Enter. 4. Highlight Name and press the backspace key to erase the current value, then type the new value 5. Highlight Type and press the spacebar to toggle between Peer and Local. Peer is one-way. Local is bi-directional. 6.
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VTrak M610i, M310i, M210i Product Manual Managing Background Activity Background activity refers to any of several functions that take place in the background while normal operation of the VTrak continues. Background activities work in conjunction with disk arrays and logical drives. See “Managing Disk Arrays” on page 147 and “Managing Logical Drives” on page 158 for more information about how and when to use background activities.
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Chapter 5: Management with the CLU • PDM – Looks for bad blocks on the physical drives of disk arrays • Transition – Returns a revertible spare drive to spare status • Synchronization – Checks the data integrity on disk arrays • Initialization – Sets all data bits in the logical drive to zero • Redundancy Check – Checks, reports and can correct data inconsistencies in logical drives The rates are defined as follows: 5. 6. • Low – Fewer resources to activity, more to data read/write.
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VTrak M610i, M310i, M210i Product Manual Working with the Event Viewer The Event Viewer displays log of subsystem events. Events are classified as: • Runtime Events – A list of and information about the 1023 most recent runtime events recorded since the subsystem was started • NVRAM Events – A list of and information about most important events over multiple subsystem startups.
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Chapter 5: Management with the CLU To display NVRAM events: 1. From the Main Menu, highlight Event Viewer and press Enter. 2. Highlight NVRAM Events and press Enter. The log of NVRAM Events appears. Events are added to the top of the list. Each item includes: 3. • Sequence number – Begins with 0 at system startup. • Device – Disk Array, Logical Drive, Physical Drive by its ID number.
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VTrak M610i, M310i, M210i Product Manual Managing Spare Drives Spare Drive Management includes the following functions: • Viewing a list of Spare Drives (page 176) • Creating a Spare Drive (page 176) • Making Spare Drive Settings (page 177) • Running Spare Check (page 177) • Deleting a Spare Drive (page 178) Viewing a list of Spare Drives To view a list of spare drives: 1. 2. From the Main Menu, highlight Additional Info and Management and press Enter.
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Chapter 5: Management with the CLU A revertible drive can be returned to spare status after you replace the failed drive in a disk array. See “Transition” on page 239 for more information. 6. Highlight Spare Type and press the spacebar to toggle between Dedicated and Global. Dedicated means this spare drive can only be used with the specified disk arrays. Global means this spare drive can be used by any disk array. 7.
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VTrak M610i, M310i, M210i Product Manual The results appear next to Spare Check Status. Deleting a Spare Drive Caution If the spare drive you delete is the only spare, the controller will not rebuild a critical array until you provide a new spare drive. 1. Highlight the spare drive you want to delete and press the spacebar to mark it. The mark is an asterisk (*) to the left of the listing. 2. Highlight Delete Marked Spare Drives and press Enter. 3. Press Y to confirm the deletion.
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Chapter 5: Management with the CLU Working with LUN Mapping For iSCSI, LUN Masking is the process of applying a LUN Map so that each initiator can only access the LUNs specified for it. Features include: • Viewing Initiators (page 179) • Enabling LUN Mapping (page 179) • Creating Initiators (page 179) • Deleting Initiators (page 180) • Mapping LUNs to Initiators (page 180) Viewing Initiators To view a list of iSCSI initiators: 1. 2.
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VTrak M610i, M310i, M210i Product Manual An iSCSI initiator name is the iSCSI name of the initiator device and is composed of a single text string. iSCSI WWNs are somewhat different from regular WWNs. Obtain the initiator name from the initiator utility on your host system. Note that the initiator name you input must match exactly in order for the connection to work. 5. Press Ctrl-A to save the initiator. Note LUN Mapping must be enabled in order for VTrak to recognize the initiator.
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Chapter 5: Management with the CLU Managing Users User Management includes the following functions: • Viewing User Information (page 181) • Creating a User (page 181) • Changing a User’s Password (page 182) • Changing a User’s Display Name and Email Address (page 182) • Changing a User’s Privilege and Status (page 183) • Deleting a User (page 183) Viewing User Information Each user types their user name and password to log into the CLI. To view a list of current user accounts: 1. 2.
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VTrak M610i, M310i, M210i Product Manual List of User Privileges • View – Allows the user to see all status and settings but not to make any changes • Maintenance – Allows the user to perform maintenance tasks including Rebuilding, PDM, Media Patrol, and Redundancy Check • Power – Allows the user to create (but not delete) disk arrays and logical drives, change RAID levels, change stripe size; change settings of components such as disk arrays, logical drives, physical drives, and the controller.
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Chapter 5: Management with the CLU Changing a User’s Privilege and Status No user can change their own privilege or status. To change another user’s privilege or status. 1. Log in as the Administrator or a Super user. 2. From the Main Menu, highlight Additional Info and Management and press Enter. 3. Highlight User Management and press Enter. 4. Highlight a User in the list and press Enter. 5. Highlight Display Name and press Enter. 6.
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VTrak M610i, M310i, M210i Product Manual Working with Software Management Software Management includes the following functions: • Making Email Settings (page 184) • Making SLP Settings (page 185) • Making Webserver Settings (page 185) • Making Telnet Settings (page 186) • Making SNMP Settings (page 186) • Managing SNMP Trap Sinks (page 187) • Making CIM Settings (page 188) • Making Netsend Settings (page 188) • Managing Netsend Recipients (page 189) Making Email Settings By default, Email
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Chapter 5: Management with the CLU To start, stop or restart the Email service, highlight Start, Stop or Restart and press Enter. Making SLP Settings By default, SLP service is set to Automatic and its normal status is Started. To make SLP service settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight SLP and press Enter. 4.
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VTrak M610i, M310i, M210i Product Manual To start, stop or restart the Webserver service, highlight Start, Stop, or Restart and press Enter. Making Telnet Settings By default, Telnet service is set to Automatic and its normal status is Started. To make Telnet service settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight Telnet and press Enter. 4.
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Chapter 5: Management with the CLU 6. • System Contact – Type the email address of your system administrator in this field • Read Community – Type a community name in this field • Write Community – private (no change possible) Press Ctrl-A to save your settings. To start, stop or restart the SNMP service, highlight Start, Stop, or Restart and press Enter. Managing SNMP Trap Sinks Creating a SNMP trap sink To create a trap sink: 1.
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VTrak M610i, M310i, M210i Product Manual The mark is an asterisk (*) to the left of the listing. 4. Highlight Delete Marked Entries and press Enter. Making CIM Settings By default, CIM (Common Information Model [a protocol]) service is set to Automatic and its normal status is Started. To make CIM service settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight CIM and press Enter. 4.
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Chapter 5: Management with the CLU To make Netsend service settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight Netsend and press Enter. 4. Highlight Startup Type and press the spacebar to toggle between Automatic and Manual. 5. Press Ctrl-A to save your settings. To start, stop or restart the Netsend service, highlight Start, Stop, or Restart and press Enter.
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VTrak M610i, M310i, M210i Product Manual 3. Highlight Message Event Severity Filter and press the spacebar to change severity levels. 4. Press Ctrl-A to save your settings. Deleting a Recipient To delete a recipient: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 1. Highlight the recipient you want to delete and press the spacebar to mark it. The mark is an asterisk (*) to the left of the listing 2.
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Chapter 5: Management with the CLU Flashing through TFTP Use this function to flash the VTrak’s firmware. See “Updating the Firmware in the CLU” on page 202 for this procedure.
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VTrak M610i, M310i, M210i Product Manual Clearing Statistics This function clears the statistical counts for the RAID controller, iSCSI ports, physical drives, and logical drives. To clear statistics: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Clear Statistics and press Enter. 3. Press Y to confirm the deletion.
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Chapter 5: Management with the CLU Restoring Factory Defaults This function restores the factory default settings to the firmware and software items you select. Caution Use this function with care. Do not restore to default settings for any item unless you are sure this action is needed. 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Restore Factory Defaults and press Enter. 3.
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VTrak M610i, M310i, M210i Product Manual Shutting Down the Subsystem There are two methods for shutting down the subsystem. Choose one of the following procedures: • Shutting down the VTrak – Telnet Connection (page 194) • Shutting down the VTrak – Serial Connection (page 194) Shutting down the VTrak – Telnet Connection This function enables you to shutdown the VTrak subsystem on a Telnet connection. You can only do part of this procedure in the CLU. Additional action is required, as described below.
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Chapter 5: Management with the CLU 7. Turn off the power supply switches when you see the following message: Shutdown complete. It is now safe to power off the subsystem.
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VTrak M610i, M310i, M210i Product Manual Restarting the Subsystem There are two methods for restarting the subsystem. Choose one of the following procedures: • Restarting the Subsystem (page 196) • Restarting VTrak – Serial Connection (page 196) Restarting VTrak – Telnet Connection This function enables you to restart the VTrak subsystem on a Telnet connection. You can only do part of this procedure in the CLU. Additional action is required, as described below. To restart the VTrak: 1.
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Chapter 5: Management with the CLU Working with the Buzzer When you first power-up the VTrak, it beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the VTrak needs attention. The buzzer provides the audible alarm. See “VTrak is Beeping” on page 244. Choose one of the following procedures: • Silencing the Buzzer (page 197) • Making Buzzer Settings (page 197) • Testing the Buzzer (page 197) Silencing the Buzzer To change buzzer settings: 1.
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VTrak M610i, M310i, M210i Product Manual 198
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Chapter 6: Maintenance This chapter covers the following topics: • Updating the Firmware in WebPAM PROe (page 199) • Updating the Firmware in the CLU (page 202) • Replacing a Power Supply (page 204) • Replacing a Cooling Unit Fan or Blower (page 205) • Replacing a Cache Battery (page 211) • Replacing a RAID Controller (page 216) Updating the Firmware in WebPAM PROe A firmware update consists of the following actions: • Downloading the Firmware Image File (page 199) • Updating Firmware from TF
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VTrak M610i, M310i, M210i Product Manual • From the Firmware Update tab dropdown menu, select Download from TFTP Server. 6. Enter the hostname or IP address of your TFTP server in the field provided. 7. Enter the port number of your TFTP server in the field provided (69 is the default). 8. Enter the filename of the Firmware Update file in the field provided. 9. Click the Submit button. 10. When the download is completed, click the Next button.
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Chapter 6: Maintenance 8. When the download is completed, click the Next button. A popup message appears to warn you not to reboot the VTrak during the firmware update procedure. 9. In the popup message, click the OK button. The update progress displays. Then a popup message appears to tell you to reboot the VTrak. 10. In the popup message, click the OK button. 11. Restart the VTrak. See “Restarting the Subsystem” on page 201.
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VTrak M610i, M310i, M210i Product Manual Updating the Firmware in the CLU A firmware update consists of the following actions: • Downloading the Firmware Image File (page 202) • Updating the Firmware (page 202) • Restarting Subsystem over a Telnet Connection (page 202) • Restarting Subsystem over a Serial Connection (page 203) Downloading the Firmware Image File Go to the Promise website at http://www.promise.com/support and download the latest firmware image file to your TFTP server.
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Chapter 6: Maintenance 1. From the Main Menu, highlight Additional Info and Management, and press Enter. 2. Highlight Shutdown or Restart and press Enter. 3. Press the spacebar to display Restart then press Enter. A warning message appears. 4. Press Y to continue. The screen will go blank. 5. Wait for two to three minutes. 6. Re-establish your Telnet connection to the VTrak CLU. If you cannot re-establish a connection, wait 30 seconds, then try again.
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VTrak M610i, M310i, M210i Product Manual Replacing a Power Supply The power supply and its fans are replaced as one unit. There are no individually serviceable parts. No tools are required for this procedure. Remove the Old Power Supply To remove the power supply: 1. Verify that the power supply LED is amber or red. 2. Switch off the power. 3. Unplug the power cord. 4. Press the release button and pull the handle downward as shown. See Figures 1 and 2. 5.
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Chapter 6: Maintenance Figure 2. Replacing a M310i/M210i power supply This completes the power supply replacement procedure. Replacing a Cooling Unit Fan or Blower The fan or blower in each cooling unit is replaced as an individual part. No tools are required for this procedure. To replace a fan or blower: 1. Verify that the Fan LED is amber or red. Figure 3. Fan LED (left: M610i, right: M310i/M210i) Fan LED Fan LED 2. Press the release button and pull the handle downward. See Figures 4 and 5. 3.
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VTrak M610i, M310i, M210i Product Manual Figure 4. Removing a cooling unit from the M610i Figure 5. Removing a cooling unit from the M310i/M210i 4. Loosen the thumbscrew. A retainer keeps the thumbscrew in place. 5. Grasp the cover near the thumbscrews and lift it off. Remove the cover to access the fan or blower. See Figures 6 and 7. Figure 6.
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Chapter 6: Maintenance Figure 7. Loosen the thumbscrews and remove the cover (M310i/m210I) Lift the cover Loosen the thumbscrews 6. Lift the fan or blower off the mounting pins and detach the electrical connector. See Figures 8 and 9. Figure 8.
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VTrak M610i, M310i, M210i Product Manual Figure 9. The M310i/M210i blower and its electrical connector Electrical connector 7. Blower Attach the electrical connector of the new fan or blower and set the fan or blower in place. Be sure you position the fan or blower onto the mounting pins. See Figures 10 and 11. Figure 10.
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Chapter 6: Maintenance Figure 11. Position the blower onto the mounting pins, pointed outward Be sure the fan points outward, towards the handle. 8. Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews. 9. Carefully slide the cooling unit into the enclosure. 10. Gently press the handle in and upward until it locks. See Figure 12.
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VTrak M610i, M310i, M210i Product Manual Figure 12.Locking the cooling unit handle (left: M610i, right: M310i/M210i 11. Verify that the Fan LEDs are green. This completes the fan replacement procedure.
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Chapter 6: Maintenance Replacing a Cache Battery The cache battery is located inside the Cooling Unit. The battery is replaced as an individual part. Cautions • Try reconditioning the battery before you replace it. See page 98 or page 142 for more information. • The battery assembly is replaced as a unit. Do not attempt to disconnect the battery by itself. • Installing the wrong replacement battery can result in an explosion.
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VTrak M610i, M310i, M210i Product Manual Figure 14.Removing the cooling unit from the M610i Figure 15.Removing the cooling unit from the M310i/M210i 3. Loosen the thumbscrew. A retainer keeps the thumbscrew in place. 4. Grasp the cover near the thumbscrews and lift it off. Remove the cover to access the battery. See Figures 16 and 17. Figure 16.
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Chapter 6: Maintenance Figure 17.Loosen the thumbscrews and remove the cover (M310i/m210I) Lift the cover Loosen the thumbscrews 5. Remove the two screws holding the battery assembly in place. 6. Detach the connector on the circuit board. Do not detach any other connectors. See Figures 18 and 19. Figure 18.
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VTrak M610i, M310i, M210i Product Manual Figure 19.Removing the battery assembly screws and detaching the connector (M310i/M210i) Battery Assembly Remove this screw Detach this connector Remove this screw (2-cell battery only) 7. Lift the battery assembly out of the cooling unit. 8. Place a new battery assembly into the cooling unit. 9. Attach the connector on the circuit board. 10. Install the two screws holding the battery assembly in place to the cooling unit. 11.
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Chapter 6: Maintenance Figure 20.Locking the cooling unit handle (left: M610i, right: M310i/M210i This completes the battery replacement procedure.
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VTrak M610i, M310i, M210i Product Manual Replacing a RAID Controller The RAID Controller monitors and manages the logical drives. When this controller is replaced, all of your logical drive data and configurations remain intact because this logical drive information is stored on the disk drives. Caution The RAID Controller is NOT a hot-swappable device. Power-down the VTrak before removing it. Important Do not replace the RAID Controller based on LED colors alone.
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Chapter 6: Maintenance Figure 21.Removing and replacing the controller (M610i) Figure 22.Removing and replacing the controller (M310i/M210i) This completes the controller replacement procedure.
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VTrak M610i, M310i, M210i Product Manual 218
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Chapter 7: Technology Background This chapter covers the following topics: • Introduction to RAID (below) • Choosing a RAID Level (page 228) • Choosing Stripe Size (page 231) • Choosing Sector Size (page 231) • Cache Policy (page 232) • Capacity Coercion (page 233) • Initialization (page 234) • Hot Spare Drive(s) (page 234) • Partition and Format the Logical Drive (page 235) • RAID Level Migration (page 235) • Media Patrol (page 238) • Predictive Data Migration (PDM) (page 238) • Tr
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VTrak M610i, M310i, M210i Product Manual RAID 0 – Stripe When a disk array is striped, the read and write blocks of data are interleaved between the sectors of multiple drives. Performance is increased, since the workload is balanced between drives or “members” that form the disk array. Identical disk drives are recommended for performance as well as data storage efficiency. The disk array’s data capacity is equal to the number of disk drive members multiplied by the smallest drive's capacity.
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Chapter 7: Technology Background RAID 1 – Mirror When a disk array is mirrored, identical data is written to a pair of drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data will be accessed first. With RAID 1, if one drive fails or has errors, the other mirrored drive continues to function.
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VTrak M610i, M310i, M210i Product Manual RAID 1E – Enhanced Mirror RAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of more than two disk drives. It also offers overall increased read/write performance plus the flexibility of using an odd number of disk drives. With RAID 1E, each data stripe is mirrored onto two disk drives. If one drive fails or has errors, the other drives continue to function, providing fault tolerance.
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Chapter 7: Technology Background RAID 5 – Block and Parity Stripe RAID 5 organizes block data and parity data across the physical drives. Generally, RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 is generally considered to be the most versatile RAID level Distributed Parity Data Blocks Disk Drives Figure 3.
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VTrak M610i, M310i, M210i Product Manual RAID 6 – Block and Double Parity Stripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data. A RAID 6 disk logical drive can continue to accept I/O requests when any two physical drives fail. Double Distributed (Wide-space Q+Q) Parity Data Blocks physical drives The total capacity of a RAID 6 disk logical drive is the smallest physical drive times the number of physical drives, minus two.
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Chapter 7: Technology Background RAID 10 – Mirror + Stripe Mirroring/striping combines both of the previous RAID 1 and RAID 0 disk array types. RAID 10 is similar though not identical to RAID 0+1. RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication. At least four drives are needed for RAID 10 to be installed. With four disk drives, the drive pairs are striped together with one pair mirroring the first pair.
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VTrak M610i, M310i, M210i Product Manual RAID 50 – Striping of Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across disks as in RAID 0, and it uses distributed parity as in RAID 5. RAID 50 provides data reliability, good overall performance and supports larger volume sizes. Distributed Parity Axle 1 Data Stripes Axle 2 Disk Drives Figure 5.
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Chapter 7: Technology Background RAID 50 Array No. of Drives No.
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VTrak M610i, M310i, M210i Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your VTrak disk array. The following discussion summarizes some advantages, disadvantages, and applications for each choice.
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Chapter 7: Technology Background RAID 1E Advantages Disadvantages Implemented as a mirrored disk array whose segments are RAID 0 disk arrays Very high disk overhead - uses only 50% of total capacity High I/O rates are achieved thanks to multiple stripe segments Can use an odd number of disks Recommended Applications for RAID 1E • Imaging applications • Database servers • General fileserver RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on throu
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VTrak M610i, M310i, M210i Product Manual RAID 10 Advantages Disadvantages Implemented as a mirrored disk array whose segments are RAID 0 disk arrays Very high disk overhead - uses only 50% of total capacity High I/O rates are achieved thanks to multiple stripe segments Recommended Applications for RAID 10 • Imaging applications • Database servers • General fileserver RAID 50 Advantages Disadvantages High Read data transaction rate Higher disk overhead than RAID 5 Medium Write data transaction
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Chapter 7: Technology Background Choosing Stripe Size Stripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to, and read from, the physical drives. Stripe Size is specified when you create a disk array. In order to change the Stripe Size of an existing disk array, you must delete the disk array and create a new one. You can select Stripe Size directly when you use the Advanced function to create a disk array.
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VTrak M610i, M310i, M210i Product Manual Cache Policy As it is used with VTrak, the term cache refers to any of several kinds of highspeed, volatile memory that hold data moving from your computer to the physical drives or vice-versa. Cache is important because it can read and write data much faster than a physical drive. There are read caches, which hold data as it is read from a physical drive; and write caches, which hold data as it is written to a physical drive.
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Chapter 7: Technology Background If you set the write cache policy to Write Back, your data is first written to the controller cache, and later to the physical drive. This action improves performance. To preserve the data in the cache in the event of a power failure, the subsystem has a backup battery that powers the cache until service is restored.
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VTrak M610i, M310i, M210i Product Manual capacity or larger. However, the Capacity Coercion feature permits the installation of a replacement drive that is slightly smaller (within 1 gigabyte) than the remaining working drive. For example, the remaining working drives can be 80.5 GB and the replacement drive can be 80.3, since all are rounded down to 80 GB. This permits the smaller drive to be used.
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Chapter 7: Technology Background VTrak includes a function that enables you to return a hot spare drive from a disk array back to spare status. When you create the hot spare drive, check the Revertible box to enable this feature. See “Transition” on page 239. See also “Critical & Offline Disk Arrays” on page 269. Partition and Format the Logical Drive Like any other type of fixed disk media in your system, a RAID logical drive must also be partitioned and formatted before use.
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VTrak M610i, M310i, M210i Product Manual From RAID 5 RAID 1E RAID 1 RAID 0 To Increase Redundancy Capacity Performance RAID 10 • • RAID 1E • RAID 0 • RAID 50 Add • RAID 50 • RAID 10 • RAID 5 • RAID 0 • RAID 50 • RAID 10 • RAID 5 • RAID 1E • • • • • • RAID 0 • RAID 50 • • RAID 10 • • • RAID 5 RAID 1E Lose • • • • RAID 1 • * Decreases the existing redundancy 236
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Chapter 7: Technology Background Important • The Target disk array may require more disk drives than the Source disk array • If the Target disk array requires an EVEN number of disk drives but the Source disk array has an ODD number, ADD a disk drive as part of the migration process • You cannot reduce the number of disk drives in your disk array, even if the Target disk array requires fewer disk drives than the Source disk array • RAID 1 (mirroring) works with two drives only.
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VTrak M610i, M310i, M210i Product Manual Media Patrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks all physical drives assigned to disk arrays. Media Patrol does not check unconfigured drives. Media Patrol will also check spare drives, if those drives have Media Patrol enabled. Media Patrol for spare drives is enabled by default. You can disable it in VTrak’s Command Line Interface (CLI).
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Chapter 7: Technology Background • The bad sector remapping table fills to the specified level Because data would be lost if written to a bad sector, when a bad sector is detected, the disk drive creates a map around it. These maps are saved in the bad sector remapping table, which has a capacity of 512 reassigned blocks and 1024 error blocks.
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VTrak M610i, M310i, M210i Product Manual Example Following is an example to explain the Transition function. In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, and 4 belong to the disk array. Physical drive 5 remains unconfigured. Physical drive 6 is a revertible spare drive.
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Chapter 7: Technology Background There is no spare drive at this moment. Even if physical drive 5 is of adequate capacity, it has not been designated as a spare, therefore the controller cannot use it as a spare. Automatic Transition At this juncture, you would replace the failed drive in slot 3 with a new one of the same or greater capacity.
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VTrak M610i, M310i, M210i Product Manual 242
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Chapter 8: Troubleshooting This chapter covers the following topics: • VTrak is Beeping (page 244) • LEDs Display Amber or Red (page 245) • CLU Reports a Problem (page 250) • WebPAM PROe Reports a Problem (page 252) • LEDs Display Amber or Red (page 245) • Event Notification Response (page 255) • Critical & Offline Disk Arrays (page 269) • Incomplete Array (page 272) • Physical Drive Problems (page 273) • Enclosure Problems (page 275) • Connection Problems (page 278) • Browser Does No
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VTrak M610i, M310i, M210i Product Manual VTrak is Beeping VTrak’s alarm has five different patterns, as shown below. Figure 1. Audible alarm sound patters 1 .25s .25s .25s 2 .25s 3 .25s 4 .25s .25s .25s 1x .75s .5s .25s .75s 2.5s .25s .25s .5s 6s .25s .75s .25s 1s .25s 5 1.25s .25s 3s 2x 8 s When you first power-up the VTrak, it beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the VTrak needs attention.
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Chapter 8: Troubleshooting LEDs Display Amber or Red Front Panel When the power is switched on, the LEDs on the front of the VTrak will light up. Figure 2. VTrak front panel LED display. The M610i is shown Power FRU Status Logical Drive Status RAID Controller Activity Reserved Controller Heartbeat When boot-up is finished and the VTrak is functioning normally: • Controller Heartbeat LED blinks once every two seconds. • Power, FRU, and Logical Drive LEDs display green continuously.
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VTrak M610i, M310i, M210i Product Manual State LEDs Dark Steady Green Flashing Green Power System Off Normal FRU* System Off Normal Fan, battery Fan, battery or PSU or PSU Problem Failed Logical Drive System Off Normal Logical Logical Drive Critical Drive Offline Controller Activity No Activity Activity Controller Heartbeat System Off Normal** Amber Red * Field Replacement Unit: includes fan, battery, and power supply unit (PSU). ** Blinks once every two seconds.
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Chapter 8: Troubleshooting State LEDs Dark Steady Green Flashing Green Power/ Activity No Drive Drive Present Activity Status No Power/ No Drive Drive OK Amber Red Drive Rebuilding Drive Error See “Critical & Offline Disk Arrays” on page 269 for a discussion of rebuilding and failed disk drives. Back of Enclosure When the FRU Status LED on VTrak’s front panel shows Amber or Red, check the LEDs on the back of VTrak. These LEDs give the status of the field replaceable units. Figure 1.
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VTrak M610i, M310i, M210i Product Manual Figure 2. VTrak M310i and M210i rear view Power Supply 1 Cooling Unit 1 Cooling Unit 2 Power Supply 2 with Battery I I O O iSCSI 2 iSCSI 1 Mgmt IOIOI RAID Controller Figure 4. Fan LED (left: M610i, right: M310i/M210i) Fan LED Fan LED Under normal conditions, the power supply and fan LEDs should display green.
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Chapter 8: Troubleshooting Figure 5. The VTrak controller LEDs iSCSI 1 iSCSI 2 Mgmt IOIOI Status LED Dirty Cache LED Under normal conditions, the Controller Status LED (marked with icon) is green and the Dirty Cache LED (marked with ) icon is dark. See the table below. State LEDs Dark Green Amber Status no power OK Error Dirty Cache OK Unsaved data in cache Flashing Amber OK If the Controller Status LED is amber, restart the VTrak. See “Restarting the Subsystem” on page 90 or page 196.
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VTrak M610i, M310i, M210i Product Manual CLU Reports a Problem The CLU reports information passively—you must determine which functions to check based on the sound of the VTrak’s audible alarm (see page 244) and any amber or red LEDs (see page 245). Check the event logs first. Then check the reported component. Viewing Runtime Events To display Runtime Events: 1. From the Main Menu, highlight Event Viewer and press Enter. The log of Runtime Events appears. Events are added to the top of the list.
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Chapter 8: Troubleshooting Checking a Reported Component In this example, let us check disk array status. 1. Open the CLU. 2. Highlight Disk Array Management and press Enter. 3. Observe the status of your disk arrays. DaId Alias OpStatus CfgCapacity FreeCapacity MaxContiguousCap ------------------------------------------------------------------------------------------0 DA0 OK 75.44GB 66.06GB 66.06GB 1 DA1 Degraded 189.06GB 179.68GB 179.68GB 2 DA2 OK 73.57GB 64.20GB 64.
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VTrak M610i, M310i, M210i Product Manual WebPAM PROe Reports a Problem WebPAM PROe aids in troubleshooting your logical drives and enclosure by continuous monitoring and reporting to the User in the following ways: • Displays yellow !s red Xs in Tree View. Figure 6. Yellow !s and red Xs in Tree View • Sends email messages, per your configuration. • Displays popup messages, per your configuration. To set up email and popup message notification, see “Setting-up User Event Subscriptions” on page 58.
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Chapter 8: Troubleshooting Figure 8. The Event Log • Keeps a record in the Event Log. • Displays full information in Management View. Figure 9.
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VTrak M610i, M310i, M210i Product Manual Also see these troubleshooting topics: • “Event Notification Response” on page 255 • “Critical & Offline Disk Arrays” on page 269 • “Frequently Asked Questions” on page 283 254
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Chapter 8: Troubleshooting Event Notification Response When you select Event Notification, WebPAM PROe sends popup and/or email messages regarding its status. The messages you see depend on your notification selection and what is currently happening in the VTrak. See “Settingup User Event Subscriptions” on page 58.
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VTrak M610i, M310i, M210i Product Manual Reported Event Corrective Action Battery capacity is normal Normal. Battery is discharging Battery is undergoing reconditioning. Battery is charging Battery is being recharged. Battery reconditioning is complete Battery reconditioning is finished. Battery is malfunctioning Run battery reconditioning. See page 98. If this message reappears, replace the battery. Battery reconditioned successfully Battery reconditioning is finished.
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Chapter 8: Troubleshooting Reported Event Blowers are functioning normally Corrective Action Normal. Blowers are NOT installed Reinstall the cooling unit(s). If the blowers does not turn, replace the blowers. See page 205. Blower status is unknown Check for airflow out of the cooling unit. If there is none, check for proper installation. Cache BBU flushing has started VTrak’s cache is being flushed. BBU flushing has ended VTrak’s cache has been flushed.
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VTrak M610i, M310i, M210i Product Manual Reported Event Corrective Action Drive Interface Controller Drive-interface controller found Normal. Drive-interface controller is NOT found Restart the VTrak. See page 90. If this message appears repeatedly, contact Technical Support. See page 285. Drive-interface diagnostics has passed Normal. Drive-interface diagnostics has failed Restart the VTrak. See page 90. If this message appears repeatedly, contact Technical Support. See page 285.
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Chapter 8: Troubleshooting Reported Event Corrective Action Host-interface controller has encountered an unrecoverable error Restart the VTrak. See page 90. Host-interface controller has received an aborttask/ abort task set/clear task set command. Result of user action. Normal. Host-interface controller has received an clear ACA command. Result of clearing an auto contingent alliance condition. If this message appears repeatedly, contact Technical Support. See page 285.
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VTrak M610i, M310i, M210i Product Manual Reported Event Corrective Action Logical drive initialization Initialization has resumed again after a pause. has resumed Logical drive initialization Initialization stopped because of user intervention, has stopped schedule or the logical drive was deleted or went critical or offline. Logical drive initialization Initialization failure due to a failed disk drive. Replace marks the logical drive the disk drive, delete and recreate the logical drive.
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Chapter 8: Troubleshooting Reported Event Corrective Action Media patrol is aborted due to an internal error. System resources are low. Reduce system load or restart the VTrak. See page 90. Media patrol is queued Media patrol has been set manually or by schedule. Media patrol is stopped internally Media patrol stopped because the disk array was deleted or removed. Online Capacity Expansion Online capacity expansion has started Result of settings or user action. Normal. Online capacity Normal.
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VTrak M610i, M310i, M210i Product Manual Reported Event PDM is switched to rebuild. Corrective Action PDM changed to rebuild because the logical drive went critical PDM is stopped internally The destination drive was removed or used for a rebuild. Physical Disk Physical disk is marked online Disk drive restored to normal operation. Physical disk is marked online Disk drive removed from service due to errors. If necessary, try to force the disk online. See page 103. Physical disk is marked as dead.
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Chapter 8: Troubleshooting Reported Event Corrective Action Previously configured disk Disk drive may have failed or was removed from the is no longer found enclosure. Replace or reinstall the disk drive as needed. A physical disk has Disk drive experienced an unknown error. If this encountered an unknown message appears repeatedly, replace the disk drive. (non-ECC) media error. A physical disk has encountered PFA condition A potentially faulty address or bad sector was found.
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VTrak M610i, M310i, M210i Product Manual Reported Event Corrective Action PSU Fans PSU fan has turned on. Normal. PSU fan has turned off. Verify that the power supply is turned on. If the fan still does not turn, replace the power supply. See page 204. PSU fan speed increased. Check the VTrak for overheating. See page 275. PSU fan speed decreased. Temporary overheat condition was corrected. PSU fan is malfunctioning Replace the power supply. See page 204. PSU fan is functioning normally Normal.
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Chapter 8: Troubleshooting Reported Event Migration has detected/ cleared stale NV Watermark Corrective Action Watermarks are progress markers left as the result of interrupted RAID migrations. If the watermark was cleared, migration should finish. Array was incomplete due RAID migration was interrupted by a shutdown. to missing NV Watermark If array is online, try migration again. See page 113. If array is offline, delete and recreate array. See page 109 and page 105.
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VTrak M610i, M310i, M210i Product Manual Reported Event Corrective Action Redundancy Check is stopped Redundancy Check stopped because of user intervention, schedule or the logical drive was deleted or went critical or offline. Redundancy Check is aborted due to internal error System resources are low. Reduce system load or restart the VTrak. See page 90. Redundancy Check Check the logical drive’s inconsistent block table. See encountered inconsistent page 123. Rebuild the disk array if necessary.
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Chapter 8: Troubleshooting Reported Event Corrective Action SMART SMART error is received A disk drive reported a SMART error. If this message appears repeatedly, replace the disk drive. Stripe Level Migration Stripe Level migration is started Result of settings or user action. Normal. Stripe Level migration is completed Normal. Stripe Level migration is paused Migration paused because of user intervention, schedule or a higher priority background activity.
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VTrak M610i, M310i, M210i Product Manual Reported Event Corrective Action Synchronization is System resources are low. Reduce system load or aborted due to an internal restart the VTrak. See page 90. error. Synchronization is queued Synchronization is already running on another logical drive in the same array. Synchronization is stopped internally Synchronization stopped because the disk array was deleted or removed. System (VTrak) The system is started The VTrak has been started.
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Chapter 8: Troubleshooting Critical & Offline Disk Arrays A fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a disk drive is removed or fails. A RAID 6 disk array—goes degraded when a disk drive is removed or fails and critical when two disk drives are removed of fail. Due to the fault tolerance of the disk array, the data is still available and online. However, once the disk array goes critical, the disk array has lost its fault tolerance, and performance may be adversely affected.
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VTrak M610i, M310i, M210i Product Manual After the disk array rebuilds itself using the spare drive, you must replace the failed drive. To set up a spare drive, see “Creating a Spare Drive” on page 126 (WebPAM PROe) or page 176 (CLU). Without a Hot Spare Drive If there is no hot spare drive of adequate capacity, you must remove the failed drive and install an unconfigured replacement drive of the same or greater capacity in the same slot as the failed drive.
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Chapter 8: Troubleshooting Figure 10.Drive carrier LEDs Status Activity During rebuilding, you can still read and write data to the logical drive. However, fault tolerance is lost until the Disk Array returns to OK (not-rebuilding) status.
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VTrak M610i, M310i, M210i Product Manual Incomplete Array An incomplete array results from a physical drive that fails or becomes missing during: • RAID level migration under NVRAM • Physical drive transport See “Physical Drive Failed” on page 273 for more information.
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Chapter 8: Troubleshooting Physical Drive Problems Physical Drive Offline Check the drive for: • PFA Condition – Caused by a bad block or sector. See “Clearing Stale and PFA Conditions” on page 102. • Stale Configuration – Caused by obsolete array information on the physical drive. Identify the disk array to which the physical drive belongs. Then delete the disk array. See “Deleting a Disk Array” on page 109 or page 151. If the error condition remains on the physical drive, clear the error condition.
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VTrak M610i, M310i, M210i Product Manual If a physical drive fails during a transport, or you do not move all of the physical drives to their new locations, WebPAM PROe will display an incomplete array. See “Incomplete Array” on page 272.
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Chapter 8: Troubleshooting Enclosure Problems WebPAM PROe displays yellow !s components that need attention. red Xs in Tree View to identify When a yellow ! appears over a Subsystem in Tree View, click the Enclosure icon. The Enclosure screen will display (below). Figure 11. Enclosure information in Management View In this example, a power supply has failed. The Enclosure Diagram displays color and motion changes to identify the failed power supply. In this case, you must replace the power supply.
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VTrak M610i, M310i, M210i Product Manual Overheating Overheating is a potentially serious condition because the excessively high temperatures can lead to disk drive failure and controller malfunction. Overheating usually results from: • Fan failure • Poor air circulation around the enclosure WebPAM PROe reports failed fans along with elevated temperature.
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Chapter 8: Troubleshooting Power Supplies VTraks are equipped with redundant power supplies. The advantage of dual power supplies is that, should one fail, the other will continue powering the subsystem until the faulty one can be replaced. VTrak is capable of operating on a single power supply. As a result, if one power supply fails you must watch the front panel LEDs or WebPAM PROe in order to become aware of the condition.
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VTrak M610i, M310i, M210i Product Manual Connection Problems When you install your Promise product following the instructions in the Quick Start Guide and this Product Manual, you should have little trouble getting your equipment to work the first time. But connection problems can arise that are not the User's or Installer's fault. Every conceivable problem cannot be covered in the documentation but some guidelines could be helpful.
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Chapter 8: Troubleshooting your network. The VTrak becomes a node on your network like any other PC, server or other component with an IP address. VTrak ships from the factory an IP address of 10.0.0.1. You must change this address to one that will work with your network. You make the initial IP address setting using the CLI or CLU. See “Setting up the Serial Connection” on page 23. Figure 12.
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VTrak M610i, M310i, M210i Product Manual Browser Does Not Connect to WebPAM PROe If you successfully setup and connected to WebPAM PROe, then suddenly you can no longer connect, it might be the result of the following three conditions: • DHCP is enabled on your VTrak’s management port • The DHCP server does not have a dedicated IP address for the VTrak • The VTrak restarted and your DHCP server assigned a new IP address You must obtain the new IP address for the management port in order to direct you
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Chapter 8: Troubleshooting Unsaved Data in the Controller Cache An LED (marked with the icon) is provided to inform you that there is data in the cache that has not been saved to non-volatile memory. Such data is sometimes called “dirty,” not to suggest it is corrupted in some way but because it has not been saved to a disk drive. Figure 13.The VTrak dirty cache LED iSCSI 1 iSCSI 2 Mgmt IOIOI Dirty Cache LED If there is unsaved data in the controller’s cache, the Dirty Cache LED shines amber.
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Chapter 9: Support This chapter covers the following topics: • Frequently Asked Questions (below) • Contacting Technical Support (page 285) • Limited Warranty (page 288) • Returning product for repair (page 289) Frequently Asked Questions What kind of disk drives can I use with VTrak? VTrak supports 1.5 and 3.0 Gb/s Serial ATA disk drives. Can I take the disk drives from my UltraTrak, put them into the VTrak and keep my disk array or logical drive intact? Yes.
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VTrak M610i, M310i, M210i Product Manual WebPAM connection was working OK. But later on, it timed out. What do I do now? The network condition can time-out for several reasons. When an open connection has no action for a specific amount of time (the Administrator can change it), the connection times-out automatically for security reasons. When you attempt to use WebPAM, it returns to the login screen. Enter your user name and password and click Login, and WebPAM will establish a new connection.
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Chapter 9: Support How can I be sure everything is working OK on the VTrak? Locally: The VTrak enclosure has LEDs on the front to monitor the status of power, field replaceable units (FRUs) and logical drives. When these are green, VTrak is functioning normally. Remotely: Check the Tree Icons in WebPAM. If there are no yellow or red warning icons displayed, VTrak is functioning normally.
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VTrak M610i, M310i, M210i Product Manual United States E-mail Support e-Support On-Line Fax Support (408) 228-1097 Attn: Technical Support Phone Support (408) 228-1400 option 4 If you wish to write us for support: Promise Technology, Inc. 580 Cottonwood Drive Milpitas, CA 95035, USA The Netherlands E-mail Support e-Support On-Line Fax Support +31 (0) 40 256 9463 Attn: Technical Support Phone Support +31 (0) 40 235 2600 If you wish to write us for support: Promise Technology Europe B.V.
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Chapter 9: Support Italy E-mail Support e-Support On-Line Fax Support 0039 06 367 12400 Attn: Technical Support Phone Support 0039 06 367 12626 If you wish to write us for support: Promise Technology Italy Piazza del Popolo 18 00187 Roma, Italia Taiwan E-mail Support e-Support On-Line Fax Support +886 3 578 2390 Attn: Technical Support Phone Support +886 3 578 2395 (ext. 8811) If you wish to write us for support: Promise Technology, Inc. 2F, No. 30, Industry E. Rd.
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VTrak M610i, M310i, M210i Product Manual Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
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Chapter 9: Support No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product; b) repair the product.
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VTrak M610i, M310i, M210i Product Manual The technician will assist you in determining whether the product requires repair. If the product needs repair, the Technical Support Department will issue an RMA (Return Merchandise Authorization) number. Important Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label. The RMA number is essential for tracking your product and providing the proper service.
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Appendix A: Useful Information The appendix covers the following topics: • Serial Connector Pinout (page 291) • SNMP MIB Files (page 292) Serial Connector Pinout Below is the pinout diagram for the DB-9 serial connector on all VTrak models. The diagrams represent the connector as you see it looking at the back of the VTrak controller.
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VTrak M610i, M310i, M210i Product Manual SNMP MIB Files Promise supplies four MIB files to integrate the VTrak subsystem into your SNMP system. These files are in the SNMP folder on the VTrak Product CD. The MIB files include: • FCMGMT-MIB.mib • ISCSI-MIB.mib • IF-MIB.mib • raid4.mib Loading MIB Files Use a MIB browser to load these files. You can load the MIB files in any order. For help with this procedure, see the instructions that came with your MIB browser.
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Index Numerics 10 GB Truncate 93, 2 TB Limitation 284 battery failure 277 recondition 98, 142 replace 211 reported events 255, 256 Battery Reconditioning 53 BBU, reported events 257 blower, reported events 256 browser does not connect 280 SNMP 79 web server settings 77 WebPAM PROe 29, 38 buzzer settings 99, 197 silence 99, 197 sounding 244, 269 test 99, 197 139, 233 A about this manual 1 adaptive writeback cache 94, 139 defined 232 alarm cancel 99, 197 sounding 244, 269 alias controller 93, 139 disk ar
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VTrak M610i, M310i, M210i Product Manual CLU log in 132 log out 134 main menu 133 online help 134 problem reporting 250 serial connection 132 Telnet connection 132 Command Line Interface (CLI) 23 Command Line Utility (CLU) 23, create, cont.
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Index disk array, cont.
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VTrak M610i, M310i, M210i Product Manual forced unlock 55 FRU LED 245 FRU status LED 247 FRU VPD 97, 140 full initialization 121, 160 intranet access to WebPAM PROe 284 IP address DHCP or static 24 DHCP server changed 280 email (SMTP) server 76, 184 iSCSI port 63, 163 iSNS 170 management port 24, 25, 27, G GB Truncate 93, 139, 233 global spare drive 125, 126, 176, 177 Group Rounding 127, 29, 38, 62, 132, 162, 279, 280 netsend recipient 83 netsend recipient PC 82, 189 94, 139, 233 H heartbeat LE
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Index iSNS making settings 71, 170 view information 70, 169 J jumbo frames, enable locate, cont.
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VTrak M610i, M310i, M210i Product Manual null-modem cable 132 NVRAM event log 174, logical drive, cont.
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Index physical drive, cont.
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VTrak M610i, M310i, M210i Product Manual read cache, cont. policy defined 232 read check table 123, 158 reassigned block threshold 51, 173 rebuild disk array 114, 154, 270 reported events 265 settings 51, 172 rebuilding disk array 111, 152 logical drive 118, 158 recipients, NetSend 82 recondition a battery 98, 142 red X 244, 252, 275 Redundancy Check 53, 54, 122, reported events, cont.
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Index serial connection 132 setting up 23 serial connector pinout 291 session information 70, 169 setting lock 55, 136 settings background activities 51, 172 buzzer 99, 197 CIM 81, 188 controller 93, 138 disk array 111, 152, 153 email 76, 184 enclosure 97, 141 initialization 51, 173 iSCSI data port 62, 163 logical drive 120, 159 Migration 51, 172 NetSend 82, 188 PDM 51, 173 physical drives 100, 102, 144 rebuild 51, 172 Redundancy Check 51, 173 restore default 87, 193 SLP 77, 185 SNMP 79, 186 spare drive 12
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VTrak M610i, M310i, M210i Product Manual subsystem alias 47, 136 date and time 25, 27, 48, 137 fully booted 283 information 47 iSCSI data port settings 62, Transition automatic 241 defined 239 manual 241 settings 51, 173 spare drive 116 transition, reported events 268 transport disk array 117, 153 transport ready disk array 111, 152 logical drive 119, 159 trap sinks 80, 187 163 lock 54, 55, 136 maintenance 199 management port settings 162 62, Media Patrol 136 restart 90, 196, 201, 202, 203 shutdown 8
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Index view, cont.
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