VTRAK 15110 USER MANUAL Version 1.
VTrak 15110 User Manual Copyright © 2005 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Architectural Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VTrak 15100 User Manual Create a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Assign a SCSI Target ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Log-out of WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Internet Connection using WebPAM PRO . . . . . . . . . . . . . . . .56 VTrak Setup with the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 CLU Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 User Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 VTrak Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Lock Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Subsystem Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 MP/PDM Settings . . . . . . . . . . . . . . .
VTrak 15100 User Manual Logical Drive LUN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .126 Logical Drive Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 Spare Drive List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 Create a Spare Drive . . . . . . .
Contents I/O Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158 Disk Array Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160 Disk Array Auto Creation . . . . . . . . . . . . . . . . . . . . . . . . . . . .161 Create New Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162 Delete Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164 Disk Array Properties . . . . . . . . . . . . . . . . . . . .
VTrak 15100 User Manual Chapter 7: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .207 Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207 Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214 Choosing Stripe Block Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217 Gigabyte Boundary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217 Initialization . . . . . . . . . .
Chapter 1: Introduction • About This Manual, page 1 • Overview, page 2 • Architectural Description, page 3 • Features and Benefits, page 3 Thank you for purchasing Promise Technology’s VTrak external disk array subsystem. About This Manual This User Manual describes how to setup, use and maintain the VTrak 15110 external disk array subsystem. It also describes how to use the built-in commandline utility (CLU) and Web-based Promise Array Management—Professional (WebPAM PRO) software.
VTrak 15110 User Manual Overview VTrak provides data storage solutions for applications where high performance and data protection are required. The failure of any single drive will not affect data integrity or accessibility of the data in a RAID protected logical drive. Drive Carrier LEDs PROMISE Power and Status LEDs VTrak 15300 Drive Carriers Figure 1. VTrak 15110 front view A defective drive may be replaced without interruption of data availability to the host computer.
Chapter 1: Introduction The two standard LVD SCSI interface provides compatibility with any system that uses a SCSI interface. No vendor unique commands are required for the operation of the VTrak subsystem. Architectural Description The VTrak 15110 is a Direct Attached Storage (DAS) subsystem that can also function in a Storage Area Network (SAN).
VTrak 15110 User Manual Feature Benefit Up to 200 MB/sec sustained bandwidth (over two iSCSI ports) High data thoughput. Hardware-assisted XOR engine High-speed parity calculation for parity type logical drives. Supports out-of-band management Allows you to manage the RAID subsystem through RS232 and 10/100 BaseT while maximizing bandwidth on the iSCSI Ethernet connections network. Supports SNMP (v1) CIM and WBEM standards API-ready for enterprise management integration.
Chapter 1: Introduction Feature Benefit Cluster support Supports two-node server clusters for performance and availability. Complete cable-less design All components easily plug directly into boards. No cables to complicate setup or maintenance. Cache battery backup 72-hour backup for controller cache to retain data in case of power failure. Command-line and Graphic-user interfaces Choice of control and monitoring methods for greater flexibility.
VTrak 15110 User Manual Supported Operating Systems: • Windows 2000 • Mac OS X • Windows XP Professional • RedHat Linux • Windows 2003 • SuSE Linux Current: 8 A @ 100 VAC; 4 A @ 200 VAC (max.
Chapter 2: Installation • Unpack the VTrak storage subsystem (below) • Mount VTrak 15110 in a Rack (page 8) • Install Disk Drives (page 9) • Verify the SCSI HBA Card (page 15) • Connect the SCSI Cables (page 16) • Connect the Management Cables (page 22) • Connect the Power (page 23) • Set-up Management Connections (page 25) • Set Up Telnet Connection (page 29) • Install WebPAM PRO Software (page 33) Unpack the VTrak The VTrak box contains the following items: • VTrak Unit • 1.
VTrak 15110 User Manual Mount VTrak 15110 in a Rack VTrak 15110 Vertical Rack Post P R O MIS E V T ra k1 5 2 0 0 Mounting Rail (included) Direct attach to post Figure 1. Rackmounted VTrak 15110 The VTrak 15110 installs directly to the rack with or without using the supplied mounting rails. Rack front post VTrak subsystem VTrak attaching screw Rail adjustment screw Mounting Rail Back side of post Rail attaching screw (not included) Back side of post Rail attaching screw (not included) Figure 2.
Chapter 2: Installation If you plan to use the mounting rails, follow this procedure to install them: 1. Attach one end of the rail to the back side of the rack’s front post. 2. Reposition the adjusting screws as needed to fit the rail to the rack properly. 3. Attach the other end of the rail to the back side of the rack’s rear post. 4. Repeat steps 1 through 3 to attach the other rail. 5. Square the rails in the rack and tighten the attaching screws. 6. Set the VTrak onto the rails. 7.
VTrak 15110 User Manual Important Before installing a Parallel ATA disk drive, be sure the jumpers on the disk drive are set for master operation. Never set a drive for slave operation. Note You can use disk drives of different manufacturers and sizes. In logical drives with different drive sizes, the drives are forced to equal the capacity of the smallest physical drive. Drive Carrier Latch Handle VTrak Chassis Figure 3.
Chapter 2: Installation To remove a Drive Carrier from the VTrak, pull the Drive Carrier Latch Handle and remove an unused Drive Carrier (see Figure 3). PATA-to-SATA Adapter PATA Drive Mounting Holes SATA Drive Mounting Holes Figure 4. Drive Carrier mounting holes Note that the Drive Carrier has several mounting holes (above). Those marked with a triangle are for disk drives. Caution Be sure to install the counter-sink screws supplied with the VTrak.
VTrak 15110 User Manual Serial ATA Disk Drives Serial ATA Disk Drive Figure 5. SATA Disk Drives mount at the front of the carrier 1. Carefully lay the drive into the drive carrier at the front, so that the screw holes on the bottom line up. 2. Insert the screws through the holes in the Drive Carrier and into the bottom of the disk drive (see Figure 4). • Install only the screws supplied with the VTrak. • Install four screws per drive. • Snug each screw. Be careful not to over tighten. 3.
Chapter 2: Installation Parallel ATA Disk Drives In order to use Parallel ATA disk drives in VTrak, you must first install a PATA-toSATA adapter available from Promise Technology. Parallel ATA Disk Drive PATA-to-SATA Adapter Figure 6. PATA Disk Drives require a PATA-to-SATA adapter 1. Obtain the needed quantity of PATA-to-SATA adapters from your Promise distributor. 2.
VTrak 15110 User Manual Caution If you plan to operate your VTrak with fewer than 15 disk drives, install all 15 Drive Carriers into the enclosure, to ensure proper airflow for cooling. Important Be sure each drive is securely fastened to its carrier. Proper installation ensures adequate grounding and minimizes vibration. Do not install drives with fewer than four screws. Note Previous array enclosures from Promise required you to latch the drive carrier handle in order to power the drive.
Chapter 2: Installation Verify the SCSI HBA Card Data travels between the Host PC and the VTrak storage system through a SCSI connection. Therefore, the SCSI HBA card is an essential part of the Host PC and VTrak system. The table below lists the minimum and preferred specifications for a SCSI HBA card.
VTrak 15110 User Manual Connect the SCSI Cables Installation of the VTrak is very similar to a standard SCSI drive. The SCSI connector accepts the Very High Density Connector Interface (VHDCI), 68-pin, Low Voltage Differential (LVD) SCSI cable used on many SCSI devices. SCSI Channel 1 SCSI Channel 2 Figure 8. VTrak 15110 SCSI connections When you attach the SCSI cables, you can use either the upper or lower connector for each channel. The connectors are non-directional, there is no SCSI in / SCSI out.
Chapter 2: Installation The VTrak has four 68-pin, VHDCI SCSI connectors and two separate SCSI channels.
VTrak 15110 User Manual Configuration 1: One VTrak, one Host PC, one SCSI HBA card SCSI Terminator VTrak SCSI HBA Card SCSI Cable Connect to either channel 1 or 2 Host PC Attach the SCSI cable to either of VTrak’s SCSI channels. Configuration 2: One VTrak, one Host PC, two SCSI HBA cards SCSI Terminators SCSI HBA cards VTrak SCSI Cables Host PC You can use a dual-channel SCSI HBA card for this application.
Chapter 2: Installation Configuration 3: One VTrak, two Host PCs, one SCSI HBA card in each This arrangement allows you to manage the same VTrak from two different Host PCs.
VTrak 15110 User Manual Configuration 4: Two VTraks, one Host PC, one SCSI HBA card (daisy chain) SCSI Cable SCSI Terminator VTrak 1 SCSI HBA Card VTrak 2 Host PC Do the following when daisy-chaining VTraks: 1. Use a 68-pin VHDCI cable to attach each VTrak array to the SCSI chain. You can connect up to eight (8) VTraks on the same SCSI chain. 2. Set a different SCSI Target ID for each VTrak.
Chapter 2: Installation Configuration 5: Two VTraks, one Host PC, two SCSI HBA cards A Host PC manages two VTraks through separate SCSI connections. An an alternative to daisy chaining, it can provide increased I/O performance. SCSI Terminators VTrak 1 SCSI HBA cards SCSI Cable Host PC VTrak 2 You can use a dual-channel SCSI HBA card for this application. With one to eight VTraks connected to each SCSI HBA card, you can use as many SCSI HBA cards as your PC will support.
VTrak 15110 User Manual Connect the Management Cables VTrak 15110 has two types of Management connections: • Management Port connection – Enables you to monitor the VTrak over your network using the WebPAM PRO Software. VTrak supports Ethernet and Telnet protocols. • RS-232 Serial connection – Enables the Command Line Utility (CLU) on your PC to monitor and control VTrak. Management Port Connector RS-232 Serial Connector Mgmt IOIOI Figure 4.
Chapter 2: Installation Macintosh Users If your Host PC is an Apple Macintosh, you do not have the RS-232 serial port needed to set-up a Management connection. Promise has developed a Telnet utility for the Macintosh that establishes a Telnet connection between the Macintosh PC and the VTrak without an initial setup though an RS-232 serial connection. See Mac OS X on page 29 for more information.
VTrak 15110 User Manual Plug the power cords into the power connections on both power supplies. Use the retaining bails to hold the power cords in place and prevent an accidental disconnection. Turn both power supplies on. When the power is switched on, the LEDs on the front of the VTrak will light up. Power FRU Status Disk Array Status SCSI-1 Activity SCSI-2 Activity Controller Heartbeat Figure 12.
Chapter 2: Installation After a few moments the Power/Activity and Disk Status LEDs should display green. If there is no disk drive in the carrier, the Disk Status LED will display green while the Power/Activity LED will remain dark. Set-up Management Connections As explained earlier, VTrak 15110 has two types of Management connections: • Network – Supports the CLU and WebPAM PRO • RS-232 Serial – Supports the CLU The physical (cable) connections for these are described in an earlier section.
VTrak 15110 User Manual For a full list of CLU capabilities and functions, see Chapter 5 on page 133. Set IP Addresses and Subnet Mask This procedure is required for a network connection to the VTrak. In order for the network connection to work, you must set the IP addresses of the Management Port and Gateway, and set the Subnet Mask. If you do not plan to use a network connection, you can skip to the next procedure.
Chapter 2: Installation The Management Port settings display. -------------------------------------------------------------------------Management Port IP Address: 10.0.0.2 Subnet Mask: 255.0.0.0 Gateway IP Address: 0.0.0.0 Telnet: disabled TFTP Server IP Address: 0.0.0.0 SNMP Name: Sonoma SNMP Location: Promise ------------------------------------------------------------------------Network Management 1. Management Port 2. Telnet 3. TFTP Server 4. SNMP 5. Ping R.
VTrak 15110 User Manual 5. Type the new IP address and press Enter. The CLU confirms the new management port IP address. 6. Press Enter to return to the Management Port menu. 7. Repeat steps 3 though 6 to set the Subnet mask and Gateway IP address 8. Restart the VTrak. Important All three settings must be correct in order for WebPAM PRO to connect to the VTrak.
Chapter 2: Installation Set Up Telnet Connection A Telnet connection allows you to access VTrak’s CLU over the network. This allows RAID management over a greater distance from the VTrak itself. This procedure is required for a Host PC that does not have an available RS-232 serial port. The CLU screen looks and works exactly the same over a Telnet connection as it does over a serial connection. Enable Telnet on VTrak Telnet is the means of using the CLU over a network connection.
VTrak 15110 User Manual Make a Telnet Connection The Telnet feature on VTrak must be enabled. See “Enable Telnet on VTrak” on page 29. HyperTerminal (Windows) or Minicom (Linux) 1. Launch the HyperTerminal or Minicom application. 2. Open a terminal window,type a name and click OK (above, left). 3. In the Connect using dropdown menu, select TCP/IP (Winsock) (above, right). 4. In the Host address field, type the VTrak’s IP address. 5. In the Port number field, type 2300. 6. Click OK.
Chapter 2: Installation 8. Type a password (password is the default) and press Enter. The CLU screen opens. See Chapter 5 (page 133) for information about how to use the CLU. Command Line (Windows) or Terminal Icon (Linux) 1. Go to the Windows command line or click the Linux terminal icon. 2. Type telnet and press Enter.
VTrak 15110 User Manual 3. Type a lower-case letter O, space, the VTrak’s IP address, space, 2300. Example: o 192.168.10.48 2300 4. Press Enter. The telnet login screen appears. 5. In the Telnet Login, type a user name (administrator is the default) and press Enter. 6. Type a password (password is the default) and press Enter. The CLU screen opens. See Chapter 5 (page 133) for information about how to use the CLU.
Chapter 2: Installation Install WebPAM PRO Software Web-Based Promise Array Management—Professional (WebPAM PRO) software provides a browser-based graphic user interface used to monitor and manage VTrak and its logical drives. Because it works over your network, it can monitor and control multiple VTraks.
VTrak 15110 User Manual CIMOM Agent VTrak ships from the factory with a CIMOM agent installed.. The Internet Desktop PC with Internet browser Laptop PC with Internet browser Router & Firewall Networked PC with Utility Server Networked PC with Internet browser Rackmounted VTrak Subsystems Host PC with a single VTrak Subsystem Figure 7.
Chapter 2: Installation Internet Browser Typically an Internet browser comes with your operating system. WebPAM PRO does not include a browser. For computers that will remotely monitor and manage the RAID, the Internet Browser is the only software required. Your Internet Browser provides the means for you to monitor and configure your Promise RAID products using WebPAM PRO. You can use the most recent versions of either Internet Explorer or Netscape Navigator. Before you start… 1. 2.
VTrak 15110 User Manual 2. Insert the software CD into your CD-ROM drive. 3. In the CD window, double-click on the webpam...bin icon to begin installation (right). 4. When the Run or Display? dialog box appears, click Run in Terminal. After several moments, the Terminal window closes and the first WebPAM PRO installation dialog box appears, as shown on the next page. Mac OS X Follow these steps to install WebPAM PRO on your Mac OS X-based PC or Server. 1. Boot up the PC/server and launch Mac OS X.
Chapter 2: Installation Installation Under All Supported Operating Systems, continued In the following examples, the Windows install screens are shown. Linux and Mac OS X install screens have a slightly different appearance but the information, choices and actions required are exactly the same. 1. When the Introduction screen appears (above), click the Next button. 2. When the License Agreement appears (above), click the “I accept the terms...” radio button, then click the Next button.
VTrak 15110 User Manual 3. When the SSL Security Options screen appears (above), you can check External Security. An explanation follows. External SSL Security – Applies security to all connections involving the Internet or outside your company firewall. Security options are invisible to authorized users. Promise Technology provides a default certificate for the server as well as for internal data communication.
Chapter 2: Installation 4. When the Utility Server Information screen appears (below), type the requested network addresses. You must type the correct information for Email Server and Email Sender or the installation will not proceed. Email Server – Type in the name of your company's email server. Email Sender – Type in the email address of the person responsible for maintaining the RAID. This address will be the return address on all email notifications sent from the Utility Server to all recipients.
VTrak 15110 User Manual 5. When the Choose Install Folder screen appears (below), make your selection of a folder for the WebPAM PRO applications you are installing. The default folder is C:\WebPAM. If you want a different folder, type its location and click the Choose... button. If you change your mind and want the default location, click on the Restore Default Folder button. Click the Next button when you are finished. 6.
Chapter 2: Installation 7. • If you need to make changes, click the Previous button to return to the Install Folder screen. • If you are satisfied with the proposed installation, click the Install button. When the Install Complete screen appears (above), the installation process is finished. Click the Finish button to go to the Promise Registration website.
VTrak 15110 User Manual 42
Chapter 3: Setup • VTrak Setup with WebPAM PRO (below) • VTrak Setup with the CLU (page 57) After installation, the next step is to configure VTrak. You can do this with WebPAM PRO or the Command Line Utility (CLU), whichever you prefer. This Chapter only deals with basic functions needed to setup a new VTrak. For a full discussion of VTrak functions,refer to WebPAM PRO on page 65 and the CLU on page 133. VTrak Setup with WebPAM PRO Set up with WebPAM PRO consists of the following steps: 1.
VTrak 15110 User Manual Secure Connection • WebPAM PRO uses a secure HTTP connection . . . . . . . . . . .https:// • Enter the PC/Server’s IP address . . . . . . . . . . . . . . . 192.168.10.46 • Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8443 • Add to launch WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . /promise Together, your entry looks like this: https://192.168.10.46:8443/promise Note that the IP address shown above is only an example.
Chapter 3: Setup Note Make a Bookmark (Netscape Navigator) or set a Favorite (Internet Explorer) of the Login Screen so you can access it easily next time. After sign-in, the WebPAM PRO opening screen appears. The first time you log in to WebPAM PRO, there will be no Subsystems (VTraks) or Users in the system. Promise recommends that you create the Subsystem(s) first, then add the User(s).
VTrak 15110 User Manual Add a Subsystem (VTrak) 1. Click on Administrator Tools icon to display the menu. 2. Click on the Subsystem Management 3. Click the Add Subsystem tab (above). 4. In the IP Address field, type in the VTrak’s Management Port IP address. icon. Do not type the PC/Server’s IP address. 5. When you are done, click the Submit button. The new Subsystem is added to Subsystem Management and also appears in the Information tab.
Chapter 3: Setup Service Management – SNMP, Telnet and CIM services Controllers – RAID Management on VTrak Enclosures – Power supplies, cooling, cache battery, circuit cards Disk Arrays – Creation and management of disk arrays and logical drives Spare Drives – Physical drives assigned as global or dedicated hot spares Logical Drive Summary – A list of all logical drives in this enclosure, regardless of the disk array to which they belong If you do not see these details in the Tree View, it means your netwo
VTrak 15110 User Manual Create a Disk Array A disk array is a collection of physical drives in a RAID. Logical drives are made from disk arrays. To access the Disk Array tab: 1. Click on the Subsystem 2. Click on the VTrak 3. Click on the Disk Arrays 4. Click on the Create tab. icon in Tree View. icon. icon. There are three ways to create a new disk array: • Automatic – Creates a new disk array following a default set of parameters.
Chapter 3: Setup Automatic Option The Disk Array Automatic Creation option enables you to create a new disk array following a default set of parameters. One logical drive will be made automatically when you create the disk array.
VTrak 15110 User Manual To create a new disk array: 1. 2. Check the boxes to select any one or combination of the following: • Redundancy – The array will remain available if a physical drive fails • Capacity – The greatest possible amount of data capacity • Performance – The highest possible read/write speed • Spare Drive – A hot spare drive In the Number of Logical Drives field, enter the number of logical drives you want to make from this disk array.
Chapter 3: Setup • 4. Other Click the Update button. Or check the Automatic Update box and updates will occur automatically. The following parameters display: 5.
VTrak 15110 User Manual 1. Enter a name for the disk array in the field provided. 2. Check the box to enable initialization, if desired. If you checked the initialization box, select the type of initialization from the dropdown menu. 3. • Quick – Erases the reserve sectors of the physical drives being added to the disk array. • Full – Erases all sectors of the physical drives being added to the disk array.
Chapter 3: Setup 9. If you accept these parameters, proceed to the next step. If you do NOT accept these parameters, review and modify your selections in the previous steps. 10. When you are done, click the Submit button. The new disk array appears in the Disk Array List on the Information tab. Proceed to logical drive creation (next page).
VTrak 15110 User Manual Create a Logical Drive When you create a disk array (see page 48), you automatically create one logical drive also. If the initial logical drive used less than the full capacity of the disk array, you can create additional logical drives from the same disk array. To access the Disk Array – Create LD tab: 1. Click on the Subsystem icon in Tree View. 2. Click on the VTrak 3. Click on the Disk Arrays 4. Click on the Disk Array 5. Click on the Create LD tab. icon. icon. icon.
Chapter 3: Setup In order to use this logical drive to read and write data, you must partition and format it using the Host PC’s operating system. Assign a SCSI Target ID The term Target ID refers to the SCSI address of the two channels on the RAID subsystem. A SCSI bus has an Initiator, such as the SCSI card inside the Host PC, and at least one Target, such as the Controller and Logical Drives inside the RAID subsystem. Each target must have its own address or Target ID number.
VTrak 15110 User Manual Caution Conflicting ID numbers can prevent WebPAM from connecting to the RAID subsystem and/or cause the SCSI HBA BIOS not to recognize the Logical Drives. Promise offers a sufficient quantity of TIDs and LUNs to avoid any conflict problems. Note The quantity and ID number of Target IDs you select depends in part upon how many logical drives you plan to create, how your Host PC and RAID subsystem are connected, and how many addresses are on the SCSI bus.
Chapter 3: Setup VTrak Setup with the CLU Notes • If you worked though the Setup procedure above using WebPAM PRO, your VTrak setup is complete. There is no need to repeat the Setup with the CLU. • See Chapter 5 for a full explanation of the CLU functions. Set up with the CLU consists of the following steps: 1. CLU Connection (below). 2. Create a Logical Drive • Automatically (page 58) • Manually (page 59) 3. Assign a SCSI Target ID (page 63). 4. Exit the CLU (page 64).
VTrak 15110 User Manual Create a Disk Array The following procedures provide the basic steps needed to create a disk array and a logical drive to get your VTrak running quickly. You can create your disk array automatically or manually. You might prefer to let VTrak to create the disk array automatically if you are new to RAID technology or you are satisfied with VTrak’s default settings. Note When VTrak creates a disk array automatically, it will use all available physical drives.
Chapter 3: Setup SMART check: enabled Initialization: full Create Logical Drive now(y/n)?>y 4. If you agree with the specifications, press Y and Enter. If you disagree, press N and Enter. Then select Create New Disk Array (below) and input your own settings. This completes disk array creation. Go on to logical drive creation. Create a Disk Array Manually Use this feature to manually build a logical drive to meet your own requirements or to use less than the full number of available disk drives.
VTrak 15110 User Manual *1 *3 *4 *7 *9 11 12 15 Maxtor 5A250J0 WDC WD2000JB-00FUA0 WDC WD2000JB-00FUA0 ST380013AS WDC WD1200JD-00FYB0 ST380013AS WDC WD1200JD-00FYB0 Maxtor 6Y080M0 251 GB 200 GB 200 GB 80 GB 120 GB 80 GB 120 GB 82 GB 4 Physical Drives have been selected. Enter Physical Drive ids and/or id ranges separated by commas. For example: 1,5,8-15. Press R to continue after you have finished selecting Physical Drives. Your input?>r 4.
Chapter 3: Setup Create Disk Array now(y/n)?>y 7. Review the list. If you agree with the list, press Y and Enter. If you disagree with the list, press N and Enter, then select Create New Disk Array again. If you clicked Y, the new disk array appears.
VTrak 15110 User Manual Create a Logical Drive A logical drive is an entity made from a disk array that your PC’s operating system recognizes as a single disk drive. 1. From the Disk Array Management menu, press 4 and Enter to access the Disk Array Properties. 2. Press 1 and Enter to access Create Logical Drive Mapping for Disk Array 1: ------------| #1 | | 357 GB | ------------Maximum allowable capacity is 357 GB.
Chapter 3: Setup Assign a SCSI Target ID The term Target ID refers to the SCSI address of the two channels on the RAID subsystem. A SCSI bus has an Initiator, such as the SCSI card inside the Host PC, and at least one Target, such as the Controller and Logical Drives inside the RAID subsystem. Each target must have its own address or Target ID number. Target IDs can be divided into Logical Unit Numbers (LUNs) to extend the number of available addresses. The default TID settings for both SCSI channels is 0.
VTrak 15110 User Manual ------------------------------------2 0 Select the SCSI channel(1-2) Press R to return after finished> Exit the CLU Close the terminal emulation window to exit the CLU.
Chapter 4: Management with WebPAM PRO • VTrak Status Indicators (below) • SCSI Management (page 97) • Drive Status Indicators (page 66) • Network Management (page 99) • Audible Alarm (page 67) • Service Management (page 100) • Log-in/Log-out (page 68) • Controllers (page 102) • Subsystem Management (page 71) • Enclosures (page 104) • User Management (page 77) • Disk Arrays (page 110) • Software Management (page 87) • Spare Drives (page 127) • Subsystem Management (page 92) • •
VTrak 15110 User Manual State LEDs Dark Steady Green Flashing Green Amber Red Power System Off Normal n/a n/a n/a FRU* System Off Normal n/a Fan or Battery Problem Fan or Battery Failed Logical Drive System Off Normal n/a SCSI-1 SCSI-2 No Activity n/a Activity n/a n/a Controller System Off n/a Normal** n/a n/a Logical Logical Drive Critical Drive Offline * Field Replacement Unit. “n/a” means this state does not apply to this LED.
Chapter 4: Management with WebPAM PRO The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up. After a few moments the Power/Activity and Disk Status LEDs should display green. State LEDs Dark Steady Green Flashing Green Amber Red Power/ Activity No Drive Drive Present Activity n/a n/a Status No Power/ No Drive Drive OK n/a Drive Rebuilding Drive Error “n/a” means this state does not apply to this LED.
VTrak 15110 User Manual Log-in/Log-out Log-in to WebPAM PRO 1. Launch your Browser. 2. In the Browser address field, type in the IP address of the PC or Server where you installed WebPAM PRO, as explained below. Do not type the VTrak’s IP address. Note that the IP address shown below is only an example. The IP address you type into your browser will be different. If you did not choose the External Security option during WebPAM PRO installation, use the Regular connection.
Chapter 4: Management with WebPAM PRO 3. When the opening screen appears, type your username in the Login ID field and your password in the Password field. The login and password are case sensitive. If this is the first time you are running WebPAM PRO, log in as administrator and type in the default password, which is password. The login and password are case sensitive. Important Immediately after installation, change the Administrator's password. Make the change under User Management.
VTrak 15110 User Manual After sign-in, the WebPAM PRO opening screen appears. Figure 3. WebPAM PRO Opening Screen If you setup your VTrak using WebPAM PRO (see Chapter 3) you will have one Subsystem, the Administrator as the only User and one logical drive. If this is the first time you are logging in to WebPAM, there will be no Subsystems (VTraks) or Users in the system. Promise recommends that you add the Subsystem(s) first, then add the User(s).
Chapter 4: Management with WebPAM PRO Subsystem Management • Add a Subsystem (below) • Subsystem User Rights (page 71) • Access a Subsystem (VTrak) (page 73) • Subsystem Management Window (page 74) • View Event Log (page 74) • Delete a Subsystem (page 76) Add a Subsystem (VTrak) 1. Click on Administrator Tools icon to display the menu. 2. Click on the Subsystem Management 3. Click the Add Subsystem tab (above). 4. In the IP Address field, type in the VTrak’s Management Port IP address.
VTrak 15110 User Manual 1. Click the Subsystem Management icon under Administration Tools. This window displays a list of Subsystems (VTraks) configured to this WebPAM installation. 2. Click on the hypertext link to see an individual Subsystem. This window provides access information on an individual Subsystem and editing user permissions. 3. Check the permissions this User will have. Right 4.
Chapter 4: Management with WebPAM PRO Access a Subsystem (VTrak) The WebPAM PRO CIMOM Agent resides on the VTrak and sends the monitoring data to the Utility Server and on to the Browser. In Tree View, a newly created Subsystem looks like this: Each Subsystem (VTrak) is identified by an the VTrak Subsystem icon and its IP Address. Below it, icon appears.
VTrak 15110 User Manual Subsystem Management Window To access the Management Window for an individual Subsystem (VTrak), click on the Subsystem icon in Tree View. The result is a different window than clicking the Subsystem Management icon described above. From this point, you can: • View the Logfile • Access Host User Rights (Administrator only) View Event Log 1. In Tree View, click on the Subsystem want to see. icon for the VTrak whose log you 2.
Chapter 4: Management with WebPAM PRO To save the Log File: 1. From on the Events tab dropdown menu, select Save Logfile. 2. In the Save Event box, type a file name for the Logfile. The name can contain up to 40 characters, letter and numbers only, no spaces. 3. 4. Click the Submit button. In the confirmation box, click the Close button. The Log file is saved as a text file and placed in the log directory of the PC/ Server running the Utility Server software.
VTrak 15110 User Manual Delete a Subsystem 1. Click the Subsystem Management Host List appears. icon under Administrative Tools. The 2. Click on the Delete Subsystem tab. 3. Click the Select for Deletion box of the Subsystem you want to delete. 4. Click the Delete Selection button. A confirmation message appears.. 5. Click OK to confirm Subsystem deletion. The deleted Subsystem no longer appears in Tree View. Notes • WebPAM PRO will remove the link from the VTrak to your local browser.
Chapter 4: Management with WebPAM PRO User Management • Add a User (below) • Change Password (page 85) • Delete a User (page 83) • Setup User Alert Notification (page 86) • Manage User Rights (page 83) Add a User 1. Log into WebPAM as the Administrator. 2. In Tree View, click on User Management. In the right frame, you will see a list of the current Users. 3. Click the Create tab. 4. Enter the new User Name, Password, Verify Password (same password). 5.
VTrak 15110 User Manual Right 7. Meaning Creation Permission to create, convert and expand a logical drive; and make Controller settings Deletion Permission to delete a logical drive Maintenance Permission to rebuild and synchronize a logical drive Notification Permission to receive notification of events affecting the logical drive When you are finished making your selections, click the Submit button.
Chapter 4: Management with WebPAM PRO The image above was shortened to fit into the available space. To save time and effort, check Critical Events, All Events, or the componentspecific boxes. The table below lists all events and their meanings. Critical events are marked with an asterisk (*) Item Meaning Critical Events* Events of major importance. All Events All monitored events are reported. Controller Event Notification All events related to the Controller are reported.
VTrak 15110 User Manual Item Meaning Illegal Secondary Identify A target received a second Identify message with a different LUN. Message Parity Error Detected possible parity error in message between initiator and target. Bus Reboot The VTrak system has rebooted. Connection Event Notification All events related to the Host PC-to-UltraTrak connection.
Chapter 4: Management with WebPAM PRO Item Meaning Logical Drive Migration Completed A logical drive finished expansion and/or change of RAID level Logical Drive Migration Stopped A logical drive expansion and/or change of RAID level halted before completion. Logical Drive Rebuild Start A logical drive began a rebuild. Logical Drive Rebuild Completed A logical drive finished a rebuild. Logical Drive Rebuild Stopped A logical drive rebuild halted before completion.
VTrak 15110 User Manual Item Meaning Logical Drive Percent Completed A progress report on logical drive operations taking place. Enclosure Event Notification All events related to the enclosure. Enclosure Power Down* Power to the enclosure is OFF. Enclosure Power Up Power to the enclosure is ON. Enclosure Unknown Error* Unspecified problem with the Enclosure. Enclosure Over Temperature* Enclosure is running too hot. Enclosure Fan Stop* One of the fans has stopped working.
Chapter 4: Management with WebPAM PRO Delete a User 1. Log into WebPAM as the Administrator. 2. Click the User Management 3. Click the Delete tab. 4. Click the box of the User you want to delete. 5. Click the Delete User(s) button. icon under Administrator Tools. Note You cannot delete the Administrator. Manage User Rights The Administrator uses this page to modify individual user information, such as access rights, email address and email notification. To modify User information: 1.
VTrak 15110 User Manual The Modify/View User screen appears (below). 3. In the Modify/View User screen, specify your Subsystem Management Rights, Email address and Event Notification. See the Permissions table below.
Chapter 4: Management with WebPAM PRO Change Password Each User can change his/her password. If the User has email alert notification, he/she can also change the email address and selection of events. 1. Log into WebPAM under your User Name. 2. Click the Personal Information icon under Administration Tools. 3. Enter a new password. 4. Re-Enter the new password to confirm. 5. When you are done, click the Submit button.
VTrak 15110 User Manual Setup Email Alert Notification WebPAM can alert you to the problems and processes happening to your RAID through email messages. You setup Email Notification for each Subsystem (VTrak) and each User individually. A Subsystem must exist before you can setup Email Notification for it. These steps describe how to setup the email function. 1. Click the User Management icon under Administrator Tools. A list of Users appears. 2.
Chapter 4: Management with WebPAM PRO 4. Select the alert events you want reported via email. To save time and effort, check Critical Events, All Events, or the component-specific boxes. See page 79 for a list of events and their meanings. 5. When you are done, click the Submit button. The User list appears again. Your changes take effect immediately.
VTrak 15110 User Manual 3. 4. Set the Web server parameters: HTTP Port The port number for unsecure connections. 8080 is the default. Session Timeout Timeout interval for HTTP session. Enable SSL Enables the Secure Sockets Layer function required for a secure connection. HTTPS Port The port number for secure connections. 8443 is the default. Click the Submit button when you are done. If you change the WebPAM PRO security settings, restart the Tomcat service for the new parameters to take effect.
Chapter 4: Management with WebPAM PRO 3. Set the Email parameters: ESMTP Enable Check the box to enable eSMTP. ESMTP User Name Enter a user name for yourself. 4. ESMTP Password Enter a password for yourself. Email Server Specifies the name of the email server on your network. Email Subject Specifies the “subject line” on email event notification messages. Event Frame Refresh Time Specifies the time interval between refreshes of the Event Frame. Click the Submit button when you are done.
VTrak 15110 User Manual 3. Enter the name of the firmware upgrade *.img file in the Select Firmware field. 4. Check the boxes beside the subsystems whose firmware you want to update. 5. Click the Submit button. TFTP Server The TFTP Server tab enables you to designate a TFTP directory and port number on the server where the WebPAM PRO Utility Server is running. The WebPAM PRO firmware update function goes to the TFTP directory to retrieve the firmware update file. 1.
Chapter 4: Management with WebPAM PRO Refresh Time This tab sets the refresh interval for the Event Frame. 1. Click the Software Management icon under Administration Tools. 2. Click the Refresh Time tab. 3. Enter the refresh interval in seconds. 4. Click the Submit button when you are done.
VTrak 15110 User Manual Promise Technology provides a default certificate for the server as well as for internal data communication. However, it is always better to install your own certificate for the web server. And, if possible, verify certificate by certificate authority like Verisign or Thwate. Security options were originally set during installation. They can be changed by modifying certain configuration files, discussed below. 1.
Chapter 4: Management with WebPAM PRO To save the Log File: 1. Log in as the Administrator. 2. Click on the Subsystem 3. Click on the Events tab. 4. From on the Events tab dropdown menu, select Save Logfile. 5. In the Save Event box, type a file name for the Logfile. icon. The name can contain up to 40 characters, letter and numbers only, no spaces. 6. Click the Submit button. 7. In the confirmation box, click the Close button.
VTrak 15110 User Manual Connection Status The Subsystem–Connection Status tab verifies the network connection between the server running the WebPAM PRO Utility Server and the VTrak subsystem. There are two conditions cited under Connection Info: • Connection is present and functional – WebPAM PRO is connected and ready. • No Connection or Connection Failed – Establish or reestablish the connection before proceeding.
Chapter 4: Management with WebPAM PRO VTrak Management • Lock Operations (below) • Subsystem Health (page 95) • MP/PDM Settings (page 96) Lock Operations The VTrak–Lock Operations tab displays lock status and enables you to lock or unlock a subsystem controller. The locking mechanism isolates the controller during maintenance operations and other periods when you want to avoid interruption from other users trying to access the disk arrays or logical drives under this controller. 1.
VTrak 15110 User Manual • Logical Drive Health – Logical drives under this controller. • Physical Drive Health – Physical drives under this controller. • Enclosure Health – Temperature, voltage, battery condition. Functional indicates normal operation. Problems are described in red type. Click on the Logical Drive Summary Enclosure icon, Physical Drive icon or icon for more specific information about any problems.
Chapter 4: Management with WebPAM PRO You can also perform a PDM manually under Disk Array Background Activity. Note You must enable Media Patrol and PDM on each disk array. SCSI Management • LUN Settings (below) • TID Settings (page 98) • Statistics (page 99) The SCSI Management–Information tab lists the SCSI Channels for this subsystem. SCSI Management applies to VTrak 8100, 12100 and 15110.
VTrak 15110 User Manual You can specify additional SCSI TIDs as needed. 7. In the right column, select the LUN for the Console. 8. Repeat steps 1 and 2 for SCSI Channel 2. 9. Click the Submit button when you are done. TID Settings The SCSI Management–TID Settings tab enables you add SCSI Target IDs. This feature applies to VTrak 8100, 12100 and 15110. The term "Target ID" refers to the SCSI address of the two channels on the RAID subsystem.
Chapter 4: Management with WebPAM PRO Note The quantity and ID number of Target IDs you select depends in part upon how many logical drives you plan to create, how your Host PC and RAID subsystem are connected, and how many addresses are on the SCSI bus. Statistics The SCSI Management–Statistics tab displays a tally of Input/Output operations and amount of data transactions. These figures are for informational purposes only. 1. Click the Subsystem 2. Click on the VTrak icon. icon. 3.
VTrak 15110 User Manual 4. Click on the Port1 link or the Settings tab. Settings The Network Management–Settings tab enables you to make network settings for VTrak's Management Port. To make settings: 1. Click the Subsystem icon. 2. Click on the VTrak 3. Click on the Network Management 4. Click on the Port1 link or the Settings tab. 5. Enter the Management Port IP address. 6. Enter the TFTP Server IP address. 7. Enter the Subnet Mask. 8. Enter the Gateway IP address. 9.
Chapter 4: Management with WebPAM PRO 2. Click on the VTrak icon. 3. Click on the Service Management 4. To access SNMP settings, click the SNMP tab or SNMP link. 5. To access Telnet settings, click the Telnet tab or Telnet link. icon. There are no user settings for CIM. SNMP The Service Management–SNMP tab enables you to specify SNMP settings. Simple Network Management Protocol (SNMP) is a set of protocols for managing complex networks.
VTrak 15110 User Manual Telnet The Service Management–Telnet tab lets you enable and disable Telnet service. You can use Telnet to run the VTrak Command Line Utility over a network connection. To enable Telnet: 1. Click the Subsystem icon. 2. Click on the VTrak 3. Click on the Service Management 4. Click on the Telnet tab. 5. Check the Enable Telnet box. 6. Click the Submit button when you are done. icon. icon. To disable Telnet, follow the above procedure but uncheckthe Enable Telnet box.
Chapter 4: Management with WebPAM PRO To set an alias for this controller or to set VTrak's date and time, click the Settings tab. To access the Controller–Information tab: 1. Click the Subsystem icon. 2. Click on the VTrak 3. Click on the Controllers 4. Click on the Controller icon. icon. icon. Controller Parameters • Controller ID – (typically 1). • Alias – A user-specified name given to this controller. • Vendor – Promise Technology, Inc. • Model – Model number of this VTrak.
VTrak 15110 User Manual 1. Click the Subsystem icon. 2. Click on the VTrak 3. Click on the Controllers 4. Click on the Controller 5. Click on the Settings tab. 6. Enter an alias in the field. 7. Click the Submit button when you are done. icon. icon. icon. To set date and time on the VTrak subsystem: 1. Follow steps 1 through 5 above to access the Controller’s Settings tab. 2. Select the month from the dropdown menu. 3. Select the day from the dropdown menu. 4.
Chapter 4: Management with WebPAM PRO 3. Click on the Enclosures icon. Enclosure The Enclosure–Information tab lists detailed information on the status of the enclosure for this subsystem. In the diagram, the icons of functional components are shown in green. The icons of out-of-specification components are also shown in yellow or red. In the tables below the diagram, out-of-specification values are shown in red. To access the Enclosure–Information tab: 1. Click the Subsystem icon. 2.
VTrak 15110 User Manual 2. Click on the VTrak icon. 3. Click on the Enclosures icon. 4. Click on the Enclosure 5. Click on the FRU VPD tab. icon. Battery The Enclosure–Battery tab reports on the condition of VTrak's cache backup battery. Battery Information displays battery temperature, capacity and voltage. The Advanced Battery Information lists Vital Product Data (VPD), which is primarily for reference by Technical Support. There are no user settings for this tab.
Chapter 4: Management with WebPAM PRO 2. Click on the VTrak icon. 3. Click on the Enclosures icon. 4. Click on the Enclosure 5. Click on the Buzzer tab. icon. 6. Click the dropdown menu on the Buzzer tab and select Settings. The buzzer settings tab appears. 7. • Check the Enable box to enable the buzzer. Uncheck the box to disable. • Check the Silence box in to stop the Buzzer for the current event only. Click the Submit button when you are done.
VTrak 15110 User Manual Physical Drive Information • Slot No – This is the Controller channel ID number to which this physical drive is attached. If you have a drive on a channel but it does not appear in WebPAM, there is a bad connection. • Physical Drive Model – The drive manufacturer's identification. • Physical Drive Capacity – The effective data storage capacity in gigabytes. This is total capacity, not available capacity.
Chapter 4: Management with WebPAM PRO 5. Click on the Physical Drives 6. Click on the Physical Drive icon. icon. Enclosure Front View The Enclosure Front View shows the enclosure location of the physical drive. Physical Drive Information • Physical Drive Model – The drive manufacturer's identification. • Physical Drive Status – The functional status of this drive. • Functional means normal.
VTrak 15110 User Manual • Serial Number – This is the manufacturer's serial number for this disk drive. This feature allows you to obtain the number for warranty or support purposes without removing it from the enclosure. • Read / Write Counts – A record of the number of input/output transactions. • Read / Write Transactions – A record of the volume of data in Megabytes.
Chapter 4: Management with WebPAM PRO Create a Disk Array A disk array is a collection of physical drives in a RAID. Logical drives are made from disk arrays. To access the Disk Array tab: 1. Click on the Subsystem 2. Click on the VTrak 3. Click on the Disk Arrays 4. Click on the Create tab. icon in Tree View. icon. icon. There are three ways to create a new disk array: • Automatic – Creates a new disk array following a default set of parameters.
VTrak 15110 User Manual Automatic Option The Disk Array Automatic Creation option enables you to create a new disk array following a default set of parameters. One logical drive will be made automatically when you create the disk array.
Chapter 4: Management with WebPAM PRO To create a new disk array: 1. 2. Check the boxes to select any one or combination of the following: • Redundancy – The array will remain available if a physical drive fails • Capacity – The greatest possible amount of data capacity • Performance – The highest possible read/write speed • Spare Drive – A hot spare drive In the Number of Logical Drives field, type the number of logical drives you want to make from this disk array.
VTrak 15110 User Manual • 4. Other Click the Update button. Or check the Automatic Update box and updates will occur automatically. The following parameters display: 5.
Chapter 4: Management with WebPAM PRO To create a new disk array: 1. Enter a name for the disk array in the field provided. 2. Check the box to enable initialization, if desired. If you checked the initialization box, select the type of initialization from the dropdown menu. 3. • Quick – Erases the reserve sectors of the physical drives being added to the disk array. • Full – Erases all sectors of the physical drives being added to the disk array.
VTrak 15110 User Manual 9. If you accept these parameters, proceed to the next step. If you do NOT accept these parameters, review and modify your selections in the previous steps. 10. When you are done, click the Submit button. The new disk array appears in the Disk Array List on the Information tab. Proceed to Create Logical Drive (page 120). Delete Disk Array Caution When you delete a disk array, you delete all the logical drives and the data they contain.
Chapter 4: Management with WebPAM PRO The selected disk array disappears from the Disk Array List on the Information tab. Disk Array Information The Disk Array–Information tab gives a description and reports the status of the physical drives and logical drives that belong to this disk array. A disk array is a collection of physical drives in a RAID. Logical drives are made from disk arrays. To access a disk array: 1. Click on the Subsystem icon in Tree View. 2. Click on the VTrak 3.
VTrak 15110 User Manual • Number of Logical Drives – The number of logical drives that belong to this disk array. • Supported RAID Level – The RAID level of this disk array. • Physical Drives in the Disk Array • • Slot No. – This is the slot number of a physical drive that belongs to this disk array. • Model – The physical drive's model name from the manufacturer. • Type – Serial ATA (SATA) or Parallel ATA (PATA).
Chapter 4: Management with WebPAM PRO • Critical – This condition arises as the result of a physical drive failure. A Critical logical drive will still function and your data is still available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct it. • Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is not accessable but some or all of your data may remain intact.
VTrak 15110 User Manual Important You must enable Media Patrol and PDM on the VTrak in order for them to work on your disk array. Create Logical Drive When you create a disk array, you automatically create one logical drive also. If the initial logical drive used less than the full capacity of the disk array, you can create additional logical drives from the same disk array. To create a logical drive: 1. Click on the Subsystem 2. Click on the VTrak 3. Click on the Disk Arrays icon in Tree View.
Chapter 4: Management with WebPAM PRO Delete Logical Drive Caution When you delete a logical drive, all the data it contains is also deleted. Back up all important data before deleting a logical drive. The Disk Array–Delete LD tab enables you to delete a logical drive under this disk array. To delete a logical drive: 1. Click on the Subsystem icon in Tree View. 2. Click on the VTrak 3. Click on the Disk Arrays 4. Click on the Disk Array 5. Click on the Delete LD tab. 6.
VTrak 15110 User Manual an array is called "expansion". Because migration and expansion are closely related, the Migration feature handles both. Note that the available target RAID levels depend on the number physical drives in the current array and the number of free physical drives. • Manual Rebuild – When you rebuild a fault-tolerant disk array, you are actually rebuilding the data on one disk drive. Normally, a disk array would rebuild itself after going Critical.
Chapter 4: Management with WebPAM PRO The Scheduler Information window appears. 7. Click the radio button to select the time interval (minute, hour, day, week, month). 8. Make your settings. 9. • For minute and hour intervals, specify the time period (30 to 59 minutes, 1 to 23 hours). • For day, week and month intervals, specify the start time (using a 24hour clock). • For week intervals, specify a day of the week from the dropdown menu.
VTrak 15110 User Manual • Alias – A user-specified name for the logical drive. If the logical drive was created at the same time as its disk array, it will have the same alias. • RAID Level – The RAID of the logical drive. If the logical drive was created at the same time as its disk array, it will have the same RAID level • Disk Array ID – The disk array ID number to which this logical drive belongs. • Stripe – The stipe block size of this logical drive specified at its creation.
Chapter 4: Management with WebPAM PRO 2. Click on the VTrak icon. 3. Click on the Disk Arrays 4. Click on the Disk Array 5. Click on the Logical Drives 6. Click on a Logical Drive icon. icon. icon. icon. From this tab, you can access the Settings tab to set an alias or the LUN Settings tab to specify a SCSI TID and LUN for this logical drive. Enclosure Front View The Enclosure Front View shows the enclosure location of the logical drives that belong to this disk array.
VTrak 15110 User Manual • Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is not accessable but some or all of your data may remain intact. You must determine the cause of the problem and correct it. • Capacity – The data storage capacity of this logical drive. • Number of Used Physical Drives – The number of physical drives used by this logical drive. • Stripe Size – The stipe block size of this logical drive specified at its creation.
Chapter 4: Management with WebPAM PRO Logical Drive Alias The Logical Drive–Settings tab enables you to specify an alias for an individual logical drive. To specify an alias: 1. Click on the Subsystem icon in Tree View. 2. Click on the VTrak 3. Click on the Disk Arrays 4. Click on the Disk Array 5. Click on the Logical Drives 6. Click on a Logical Drive 7. Click on the Settings tab. 8. Enter an alias in the Alias field. 9. Click the Submit button when you are done. icon. icon. icon.
VTrak 15110 User Manual The Dedicated hot spare drive option requires you to designate an unassigned disk drive as the hot spare for a specific disk array. This action is described under Create, below. Spare Drive List To see a list of the current dedicated hot spare drives: 1. Click on the Subsystem 2. Click on the VTrak 3. Click on the Spare Drives icon in Tree View. icon. icon. A list of spare drives displays the following information. • # – This is the individual number of a spare drive.
Chapter 4: Management with WebPAM PRO The Create Spare Drives page displays. 5. From the first dropdown menu, select the disk array to which the spare drive will be assigned. 6. From the second dropdown menu, select an unassigned physical drive as the spare drive. Be sure the spare drive is of equal or greater capacity than the largest physical drive in the disk array. 7. Click the Submit button when you are done. The new dedicated hot spare drive appears in the list and in the Tree.
VTrak 15110 User Manual Logical Drive Summary • Logical Drive List (below) • Logical Drive (page 131) Logical Drive List The Logical Drive Summary is a list of all logical drives in the VTrak enclosure. This function lists all of the logical drives together, without the need to navigate through multiple disk arrays. The information here is exactly the same as shown under the disk arrays. To see the logical drives under a Logical Drive Summary: 1. Click on the Subsystem icon in Tree View. 2.
Chapter 4: Management with WebPAM PRO • Critical – This condition arises as the result of a physical drive failure. A Critical logical drive will still function and your data is still available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct it. • Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is not accessable but some or all of your data may remain intact.
VTrak 15110 User Manual • Operational Status – The operating condition of a logical drive. • OK / Functional – This is the normal state of a logical drive. When a logical drive is OK / Functional, it is ready for immediate use. For RAID Levels other than RAID 0 (Striping), the logical drive has full redundancy. • Synchronizing – This condition is temporary. Synchronizing is a maintenance function that verifies the integrity of data and redundancy in the logical drive.
Chapter 5: Management with the CLU • VTrak Status Indicators (below) • Physical Drive Management (page 154) • Drive Status Indicators (page 134) • Disk Array Management (page 160) • Audible Alarm (page 136) • Logical Drive Management (page 172) • CLU Connection (page 137) • Network Management (page 173) • How to use the CLU (page 140) • SCSI Management (page 180) • CLU Function Map (page 142) • • Controller Management (page 148) Maintenance Menu (Disk Array Operations) (page 182) •
VTrak 15110 User Manual . State LEDs Dark Steady Green Flashing Green Amber Red Power System Off Normal n/a n/a n/a FRU* System Off Normal n/a Fan or Battery Problem Fan or Battery Failed Logical Drive System Off Normal n/a SCSI-1 SCSI-2 No Activity n/a Activity n/a n/a Controller System Off n/a Normal** n/a n/a Logical Logical Drive Critical Drive Offline * Field Replacement Unit. “n/a” means this state does not apply to this LED.
Chapter 5: Management with the CLU The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up. After a few moments the LEDs will display as described in the table below. State LEDs Dark Steady Green Flashing Green Amber Red Power/ Activity No Drive Drive Present Activity n/a n/a Status No Power Drive OK n/a Drive Rebuilding Drive Error “n/a” means this state does not apply to this LED. See page 234 for a discussion of rebuilding and failed disk drives.
VTrak 15110 User Manual Audible Alarm VTrak’s audible alarm (buzzer) has three sound patterns: • Beep. Beep. Beep. – Indicates that a logical drive is rebuilding • Beep-beep, beep-beep, beep-beep. – Indicates that a logical drive is critical • Beep-beep-beep. Beep-beep-beep. – Indicates a problem with a field replaceable unit (FRU) • 10 second continuous beep – Indicates that a logical drive is offline See page 189 for more information about field-replaceable components.
Chapter 5: Management with the CLU CLU Connection There are two connections methods for the CLU: • Serial – Requires a null modem cable (included with VTrak) to connect the serial ports on the Host PC and VTrak • Telnet – Requires a network connection between the Host PC and VTrak’s Management Port. Serial Connection Before you begin, be sure the null modem cable is connected between the Host PC and VTrak, and that both machines are booted and running. 1. Start your PC’s terminal emulation program.
VTrak 15110 User Manual There are nine functional groups in the CLU: Subsystem Management – Allows you view controller information, change parameters, monitor the enclosure, update the firmware and reboot the VTrak. Physical Drive Management – Enables you to view disk drive assignments and parameters, wipe boot and reserve sectors, change disk drive settings and perform diagnostics.
Chapter 5: Management with the CLU Maintenance – Enable or disable the Maintenance Activity Monitor and Media Patrol; migrate Logical Drives; manually rebuild, synchronize, run PDM and Redundancy Check on Logical Drives. Event Viewer – View the event log. Buzzer – Enable, disable or silence the buzzer (audible alarm). Exit the CLU 1. From the Main Menu, press E and Enter to exit. 2. Press Y and Enter to confirm. 3. Close the terminal emulation, Telnet or terminal window.
VTrak 15110 User Manual How to use the CLU All directions begin at the CLU Main Menu. From that point, the keystrokes are listed to take you to the appropriate submenu. Depending on your VTrak model, some functions require you to specify a Port, Disk Array or Logical Drive by its ID number. For example: Hot Spare Policy - Main Menu, 3 Enter, 4 Enter 1. Start at the Main Menu. 2. Press 3 and Enter. The Disk Array Management submenu appears.
Chapter 5: Management with the CLU Auto Rebuilding: On Hot Spare Policy: Global Priority: High(RBLD), High(SYNC), High(Migration), High(RC), High(PDM) -------------------------------------------------------------------------Disk Array 1 Properties 1. Create Logical Drive 2. Delete Logical Drive 3. Cache Policy 4. Retry Count 5. Enable/Disable SMART 6. Name 7. Priority 8. Hot Spare 9. Auto Rebuilding R. Return to Previous Menu Please enter your menu choice>8 5.
VTrak 15110 User Manual 11 12 ST380013AS WDC WD1200JD-00FYB0 80 GB 120 GB Enter Physical Drive ID to select. Press R to continue after you have finished selecting Physical Drive. Your input?>r 8. Press R to finish your selection and press Enter. The Disk Array Properties submenu displays. Note that Hot Spare Policy has changed to Dedicated with the physical drive 9 (PD9) as the hot spare.
Chapter 5: Management with the CLU A Auto Rebuilding, Disk Array – Main Menu, 3 Enter, 4 Enter Auto Start, PDM – Main Menu, 3 Enter B Back Plane Box – Main Menu, 1 Enter, 1 Enter, 4 Enter Battery – Main Menu, 1 Enter, 2 Enter Battery Board – Main Menu, 1 Enter, 1 Enter, 4 Enter Boot Sector, Wipe – Main Menu, 2 Enter Buzzer/Beeper – Main Menu C Cache Policy, Disk Array – Main Menu, 3 Enter, 4 Enter Channel TID, SCSI – Main Menu, 4 Enter Circuit Boards, VTrak – Main Menu, 1 Enter, 1 Enter, 4 Enter Contact
VTrak 15110 User Manual Name – Main Menu, 3 Enter, 4 Enter Properties, Modify – Main Menu, 3 Enter, 4 Enter PDM Auto Start – Main Menu, 3 Enter PDM, manual – Main Menu, 7 Enter Priority – Main Menu, 3 Enter, 4 Enter Rebuild, manual – Main Menu, 7 Enter Redundancy Check – Main Menu, 7 Enter Retry Count – Main Menu, 3 Enter, 4 Enter SMART – Main Menu, 3 Enter, 4 Enter Synchronize – Main Menu, 7 Enter Display (List) Logical Drives – Main Menu, 4 Enter Physical Drives – Main Menu, 2 Enter E Enclosure Manageme
Chapter 5: Management with the CLU Name – Main Menu, 4 Enter SCSI LUN – Main Menu, 4 Enter Logical Drives, Display – Main Menu, 4 Enter LUN RAID Console – Main Menu, 6 Enter Logical Drive – Main Menu, 4 Enter M Management, Controller – Main Menu, 1 Enter Management Port – Main Menu, 5 Enter DHCP – Main Menu, 5 Enter, 1 Enter Gateway – Main Menu, 5 Enter, 1 Enter IP Address – Main Menu, 5 Enter, 1 Enter Ping – Main Menu, 5 Enter Subnet Mask – Main Menu, 5 Enter, 1 Enter Main Board – Main Menu, 1 Enter, 1 E
VTrak 15110 User Manual Write Cache – Main Menu, 2 Enter Physical Drives, Display – Main Menu, 2 Enter Ping, Management Port – Main Menu, 5 Enter Power Supply – Main Menu, 1 Enter, 1 Enter, 4 Enter Priority, Disk Array – Main Menu, 3 Enter, 4 Enter Properties, Disk Array – Main Menu, 3 Enter R RAID Console LUN – Main Menu, 6 Enter Read Only Community, SNMP – Main Menu, 5 Enter, 4 Enter Reboot VTrak – Main Menu, 1 Enter, 1 Enter Rebuild Disk Array automatic – Main Menu, 3 Enter, 4 Enter manual – Main Menu,
Chapter 5: Management with the CLU Subsystem Management – Main Menu Synchronize Disk Array – Main Menu, 7 Enter T Telnet – Main Menu, 5 Enter Password – Main Menu, 5 Enter, 2 Enter Enable/Disable – Main Menu, 5 Enter, 2 Enter Timeout – Main Menu, 5 Enter, 2 Enter User Name – Main Menu, 5 Enter, 2 Enter Temperature – Main Menu, 1 Enter, 2 Enter TFTP Server – Main Menu, 5 Enter IP Address – Main Menu, 5 Enter, 3 Enter Time and Date – Main Menu, 1 Enter, 1 Enter, 2 Enter Timeout, Telnet – Main Menu, 5 Enter,
VTrak 15110 User Manual Controller Management 1. From the Main menu, press 1 and Enter, then 1 and Enter again to access Controller Management. 2. Press the number of the option you want plus Enter to move to the next submenu. • View Controller Information – Serial and revision numbers, IP addresses, cache size • Modify Controller Parameters – Modify the Controller Label (name) and change the date and time • Firmware Update – Update VTrak’s firmware.
Chapter 5: Management with the CLU Controller Label: alias Date: 1-17-2005 Time: 1:15:04 -------------------------------------------------------------------------Modify Controller Parameters 1. Controller Label 2. Date and Time R. Return to Previous Menu Please enter your menu choice> Press 1 and Enter to assign a new alias to the VTrak. Press 2 and Enter to change the date and time. Firmware Update See “Firmware Update – CLU” on page 192. VPD 1.
VTrak 15110 User Manual WARNING Reboot VTrak 15110 now(y/n)?>y Please confirm again, reboot VTrak 15110 now(y/n)?>y 2. 3. Press Y and Enter to confirm. Press Y and Enter to confirm again. The VTrak will reboot. You can watch the progress in the Terminal window.
Chapter 5: Management with the CLU Enclosure Management From the Main menu, press 1 and Enter then 2 and Enter to access Enclosure Management. Select the component whose performance you want to check. Fan Speed From the Enclosure Management menu, press 1 and Enter to access Fan Speed.
VTrak 15110 User Manual 5. Press Y and Enter to confirm your choice. If you disabled the buzzer, repeat the same procedure enable it again. Temperature From the Enclosure Management menu, press 3 and Enter to access Temperature.
Chapter 5: Management with the CLU ***************Battery************** Battery Information: Voltage: 4.13 volts Capacity: 3841 mAH Temperature: 29 Celsius (84 Fahrenheit) Press Enter key to return A battery is supplied with VTrak to power the cache in the event of a power failure. When fully charged, the battery can supply power up to 72 hours. For information on battery replacement, see page 201. For more information on Troubleshooting, see page 221.
VTrak 15110 User Manual Physical Drive Management The term Physical Drive refers to a Hard Disk Drive, as compared to a Logical Drive that is made up of one or more physical or disk drives. This manual uses the terms physical drive and disk drive interchangeably. From the Main Menu, press 2 and Enter to access Physical Drive Management.
Chapter 5: Management with the CLU If you know a disk drive is good but VTrak shows an Error, wipe the drive’s reserve sector. From the Physical Drive Management menu, press 7 and Enter. If VTrak does not recognize a disk drive, check for proper installation into the drive carrier and verify that the carrier is properly inserted into the slot. View Parameters 1. Press 1 and Enter to view the parameters of the selected disk drive. 2. Type the ID number of the disk drive you want to see and press Enter.
VTrak 15110 User Manual Wipe Out Boot Sector When a disk drive is bootable, it contains a boot sector. In some cases, a boot sector is undesireable when the disk drive is used in a logical drive. This feature erases the boot sector from the disk drive. 1. Press 3 and Enter to wipe the boot sector from the selected disk drives. Enter PD IDs and/or ID ranges>5 Total 1 PD has been selected. Wipe out boot sector for PD 5(y/n)?>y Wiping out boot sector for PD 5 ... Press Enter key to return 2.
Chapter 5: Management with the CLU Blink LED This function causes the Disk Status LED for the specified disk drive to blink (right). This action helps you quickly identify the disk drive you are working on. 1. Press 5 and Enter to access Blink LED. 2. Type the ID number of the disk drive whose LED you want to blink and press Enter. 3. Press Enter to return to the Physical Drive Management menu.
VTrak 15110 User Manual 4. Press Enter to return to the Physical Drive Management menu. 5. Press 6 and Enter to again access Diagnostics. The results of the test are displayed. Brief testing status for free Physical Drives: ID Self Test Remapping ------------------------------------------------------------------------3 self test completed total 32, used 0 5 N/A total 32, used 0 6 N/A total 32, used 0 ------------------------------------------------------------------------Diagnostics 1.
Chapter 5: Management with the CLU ID Name Read Count Read TRANS Write Count Write TRANS ----------------------------------------------------------------------------------------------------1 ST3160023AS 524434 2516 KB 1048576 1066 KB 2 WDC WD1200JD 625306 3146 KB 3497525 2443 KB 3 Maxtor 6Y080M0 321986 1743 KB 2752876 1395 KB -------------------------------------------------------------------------------------------------Press Enter key to return Read and Write Counts record the number of input/output tran
VTrak 15110 User Manual Disk Array Management From the Main Menu, press 3 and Enter to access Disk Array Management. This are deals with disk arrays and logical drives that you create, in contrast to physical drives which are covered under a separate menu.
Chapter 5: Management with the CLU • RC x% – Redundancy Check. The logical drive is checking data to verify that redundancy or parity match. Unlike Synchronizing, no corrections are made. The logical drive is available • MP x% – Media Patrol. The logical drive is checking disk drives to verify the condition of the magnetic media. Unlike Synchronizing, no corrections are made. The logical drive is available To create a logical drive, see page 165. To specify a hot spare drive, see page 168.
VTrak 15110 User Manual SMART check: enabled Initialization: full Create Logical Drive now(y/n)?>y 4. If you agree with the specifications, press Y and Enter. If you disagree, press N and Enter. Then select Create New Disk Array (below) and input your own settings. This completes disk array creation. Go to Disk Array Properties and select Create Logical Drive.
Chapter 5: Management with the CLU *3 *4 *7 *9 11 12 WDC WD2000JB-00FUA0 WDC WD2000JB-00FUA0 ST380013AS WDC WD1200JD-00FYB0 ST380013AS WDC WD1200JD-00FYB0 200 GB 200 GB 80 GB 120 GB 80 GB 120 GB 4 Physical Drives have been selected. Enter Physical Drive ids and/or id ranges separated by commas. For example: 1,5,8-15. Press R to continue after you have finished selecting Physical Drives. Your input?>r 4. When you have selected all the physical drives, press R and Enter.
VTrak 15110 User Manual 7. Review the list. If you agree with the list, press Y and Enter. If you disagree with the list, press N and Enter, then select Create New Disk Array again. If you clicked Y, the new disk array appears.
Chapter 5: Management with the CLU 2. Delete Logical Drive 3. Cache Policy 4. Retry Count 5. Enable/Disable SMART 6. Name 7. Priority 8. Hot Spare 9. Auto Rebuilding R. Return to Previous Menu Please enter your menu choice>8 Create Logical Drive A logical drive is an entity made from a disk array that your PC’s operating system recognizes as a single disk drive. 1. From the Disk Array Management menu, press 4 and Enter to access the Disk Array Properties. 2.
VTrak 15110 User Manual Disk Array #1 Mapping: -----------------------| LD #1 | Free | | 100 GB | 257 GB | ------------------------6. Press R and Enter twice to return to the Main menu. In order to use this logical drive to read and write data, you must partition and format it using the Host PC’s operating system. Delete Logical Drive Use this feature to delete logical drives from a disk array. When you delete a logical drive, you also delete all the data it contains. 1.
Chapter 5: Management with the CLU 1. From the Disk Array Management menu, press 4 and Enter to access the Disk Array Properties. 2. Press 3 and Enter to access Cache Policy. 3. Press Y and Enter to confirm. The new policy displays. 4. Press Enter to return to the Disk Array Properties menu. Retry Count Use this feature to adjust the number of retries the RAID controller allows a disk array before it takes the disk array offline. 1.
VTrak 15110 User Manual • Redundancy Check • PDM A high priority means more system resources are allocated to the Rebuild, Synchronize, Migrate, Redundancy Check and PDM function and less to routine read/write activity. As a result, the function in progress goes faster but the disk array takes longer for reads and writes. A low priority has the opposite result. 1. Type 7 and Enter to access Priority. The CLU takes you through the list of functions one-by-one.
Chapter 5: Management with the CLU 11 12 ST380013AS WDC WD1200JD-00FYB0 80 GB 120 GB Enter Physical Drive ID to select. Press R to continue after you have finished selecting Physical Drive. Your input?>9 3. If you change to a Dedicated hot spare drive, type the ID number of one available physical drive and press Enter.
VTrak 15110 User Manual This action anticipates and prevents a disk drive failure and resulting Critical Status. The logical drive is available at all times. To perform PDM manually, see page 185. 1. Press 5 and Enter to access the PDM Auto Start Option. PDM Auto Start: Disabled Enable PDM Auto start(y/n)?>y 2. Press Y and Enter to enable PDM. Current PDM Threshold: Remap percentage threshold: 0% Error count threshold: 0 ---------------------------------------------------PDM Threshold 1.
Chapter 5: Management with the CLU 9. Type an error number and press Enter. 10. Press Enter to return to the PDM Threshold submenu.
VTrak 15110 User Manual Logical Drive Management Logical drives are created under the Disk Array Managment, Disk Array Properties function. This function enables you can specify names and make SCSI assignments to existing logical drives. Name 1. From the Main menu, press 4 and Enter, then press 1 and Enter to access Logical Drive Name. Please enter your menu choice>1 Enter Logical Drive ID(1, 2)> If you have multiple logical drives, specify the one you want by its ID number.
Chapter 5: Management with the CLU Network Management From the Main Menu, press 5 and Enter to access Network Management. The Network Management menu displays with the factory default settings shown above it. Network Parameters: DHCP: Enabled Telnet: Enabled TFTP Server IP Address: 192.168.10.5 SNMP Name: priti SNMP Location: usa --------------------------------------------------------------Network Management 1. Management Port 2. Telnet 3. TFTP Server 4. SNMP 5. Ping R.
VTrak 15110 User Manual Gateway IP Address: 10.0.0.3 ------------------------------------------------------------------------Management Port 1. DHCP 2. Management Port IP 3. Subnet Mask 4. Gateway R. Return to Previous Menu Please enter your menu choice>1 2. Press 2 and Enter to select Management Port IP. --------Configure Management Port IP address-------Current management port IP Address: 10.0.0.2 Modify management port IP address(y/n)?>y New management port IP address>192.168.1.
Chapter 5: Management with the CLU 2. Timeout 3. Change User Name 4. Change Password 5. Reset to Default Settings R. Return to Previous Menu 2. Press 1 and Enter to access enable/disable Telnet. Enable Telnet(y/n)?>y 3. Type Y and Enter confirm. You return to the Telnet Settings menu. Timeout 1. Press 2 and Enter to access the Timeout setting. The timeout range and current setting display. Note: 31536000 seconds equal one year.
VTrak 15110 User Manual 2. Type the new password and press Enter. 3. Type the new password and press Enter again to confirm. Password changed successfully Press Enter key to return 4. Press Enter to return to the Telnet Settings menu. Reset to Default Settings This action will delete any Telnet settings changes you previously made. 1. Press 5 and Enter to reset the Telnet settings to the default. Reset to default Telnet settings(y/n)?>y 2. Type the new name and press Enter.
Chapter 5: Management with the CLU Current SNMP System Information: Name: Sonoma Location: Promise Contact person: sales Read only community: public IP addresses of trap sinks: #1: 192.168.1.22 -----------------------------------SNMP Settings 1. Name 2. Location 3. Contact Person 4. Read only Community 5. Trap only Community 6. Trap Sinks R. Return to Previous Menu Name 1. Press 1 and Enter to access the SNMP name setting. Enter the name>Irvine 2. Type the new name and press Enter.
VTrak 15110 User Manual Trap Only Community 1. Press 5 and Enter to access the SNMP trap only community setting. Enter the trap only community>Engineering 2. Type the new trap only community and press Enter. You return to the SNMP Settings menu. Trap Sinks 1. Press 6 and Enter to access the SNMP trap sink IP addresses. IP addresses of trap sinks: ------------------------IP Addresses of Trap Sinks 1. Edit 2. Add 3. Delete R. Return to Previous Menu Please enter your menu choice>2 2.
Chapter 5: Management with the CLU 2. Type the IP address of the network node you which to contact and press Enter. Number of ping packets(1-30)?>5 3. Type the number of ping packets you with to send and press Enter. --- 192.168.10.239 ping statistics --5 packets transmitted, 5 received, 0% loss, time 4008ms rtt min/avg/max/mdev = 0.426/0.466/0.529/0.040 ms Press Enter key to return If all the packets return, your Ping Test was successful and you know the network connection is good. 4.
VTrak 15110 User Manual SCSI Management • Channel TID (below) • RAID Console LUN (page 181) From the Main Menu, press 6 and Enter to access SCSI Management.
Chapter 5: Management with the CLU TIDs for SCSI channel 1 changed Press Enter key to return ***************Modify SCSI Channel TID************** SCSI Channel # TIDs -----------------------------------1 1 3 5 7 9 11 -----------------------------------2 0 Please select the SCSI channel(1-2) Press R to return after finished> 4. Press R and Enter to return to the SCSI Management menu. Rather than creating multiple Target IDs, use one Target ID and assign a LUN to each logical drive. See page 164.
VTrak 15110 User Manual Maintenance Menu (Disk Array Operations) From the Main Menu, press 6 and Enter to access the Maintenance menu: Maintenance activity Monitor: Running ID Name RAID SBS CAP Operation Progress ------------------------------------------------------------------------1 LogDrv1 5 64K 239GB RBLD 27% on 9 2 LogDrv2 3 64K 265GB None N/A ------------------------------------------------------------------------Maintenance 1. Maintenance Activity Monitor 2. Migrate Disk Array 3. Manual Rebuild 4.
Chapter 5: Management with the CLU Maintenance Activity Monitor The Maintenance Activity Monitor displays the progress of various disk array operations on the CLU screen approximately every 15 seconds, as shown below. Daniels Array(DA #1) PDM(4->11) 10% Daniels Array(DA #1) PDM(4->11) 11% Daniels Array(DA #1) PDM(4->11) 12% 1. Press 1 and Enter to access the Maintenance Activity Monitor. Maintenance activity monitor is currently running. When any maintenance activity occurs e.g.
VTrak 15110 User Manual 8 *9 ST3160023AS159 GB ST3160023AS159 GB 2 Physical Drives have been selected. Enter Physical Drive ids and/or id ranges separated by commas. For example: 1,5,8-15. Press R to continue after you have finished selecting Physical Drives. Your input?>r 4. Press R and Enter when you are finished adding disk drives.
Chapter 5: Management with the CLU Available free Physical Drive(s): 1 2 7 Choose the free Physical Drive for rebuilding>2 Rebuild Disk Array 1 on Physical Drive 2 now(y/n)?>y 3. Choose the ID number of a free physical drive to rebuild your logical drive and press Enter. Press Y and Enter to confirm. The Screen returns to the Maintenance menu. If the Maintenance Activity Monitor is enabled, you can watch the Rebuild progress on your monitor.
VTrak 15110 User Manual **************PDM for Disk Array************** Id Disk Array Name Mode Size --------------------------------------------------------------1 Daniels RAID5 237 GB PDM for Logical Drive started Press Enter key to return 6. Press Enter to return to the Maintenance menu. If the Maintenance Activity Monitor is enabled, you can watch the PDM progress on your monitor.
Chapter 5: Management with the CLU If the logical drive was Functional when the Redundancy Check began, you can pause and resume the Redundancy Check process with this same function. If the Maintenance Activity Monitor is enabled, you can watch the Redundancy Check progress on your monitor. Media Patrol Use this function to verify the integrity of the magnetic media on the physical drives that make up your logical drive. 1. Press 7 and Enter to access Media Patrol.
VTrak 15110 User Manual Event Viewer Use this function to review all events in the event queue. This information is especially helpful for troubleshooting. The most recent 1024 events will display. There is no delete event function. 1. From the Main menu, press 8 and Enter to access the Event Viewer. VTrak 15110 Event Information: Timestamp Description Severity ID -------------------------------------------------------------------------------------10/29/2004 8:59:35 LD 3 deleted.
Chapter 6: Maintenance • Firmware Update (page 190) • Replace Power Supply (page 196) • Replace Cooling Unit Fan (page 197) • Replace Cache Battery (page 202) • Replace SEP (page 204) • Replace RAID Controller (page 205) This Chapter covers the maintenance procedures for VTrak. The power supplies, cooling unit fans and the cache battery are hot-swappable field-replaceable components.
VTrak 15110 User Manual Firmware Update – WebPAM This is the preferred firmware update method for most applications. This procedure takes about ten minutes. There are alternative methods based on the CLU (page 192) and a serial port connection (page 194). Preparation In order for the firmware update to work, three things are required: • TFTP server IP address • TFTP server directory name • A firmware image file The WebPAM PRO Utility Server incorporates a TFTP server.
Chapter 6: Maintenance Firmware Image File You must obtain the latest firmware update file from the Promise Techology website and save it to the directory on the TFTP server you specified above. 1. Point your browser to the Promise website (www.promise.com). 2. Click on the Support menu and select Download. 3. From the popup menus, select your VTrak model and Firmware. 4. Click the Go button. 5. Select the most recent firmware file and click on its link to download it. 6.
VTrak 15110 User Manual Firmware Update – CLU Use this firmware update method over a Telnet connection. This procedure takes about 10 minutes. See also the preferred method based on WebPAM PRO (page 190) and the alternative method that uses a serial port connection (page 194). Preparation In order for the firmware update to work, two things are required: • A TFTP server • A firmware image file TFTP Server The WebPAM PRO Utility Server incorporates a TFTP server.
Chapter 6: Maintenance 3. Type the file name of the firmware image file and press Enter. The CLU displays the TFTP server IP address. 4. Press Y and Enter to proceed with the firmware update. TFTP Server: 192.168.10.5, updating started, please wait... ImgHeader read: Success PTIF: Success Please note that the new firmware will take effect only after VTrak is rebooted. The firmware update takes about 10 minutes. After the firmware update, VTrak will automatically reboot.
VTrak 15110 User Manual Firmware Update – Serial Port Use this firmware update method only when your Management Port has no network connection or the RS-232 connection is required. This procedure takes about 30 minutes and applies to all VTrak models. See also the preferred method based on WebPAM PRO (page 190) and an alternative method based on the CLU (page 192).. Warning Do not allow the firmware update process to be interrupted for any reason. An interrupted update will incapacitate controller.
Chapter 6: Maintenance 5. Watch the terminal screen for the following: Scrub DDR, waiting Platform Init Done. + 6. At the +, press the Ctrl and F keys at the same time. The prompt changes to >BSP. 7. At BSP> type load -r -v -b 0x01008000 -m y. Double-check your entry. Then press Enter. This command readies VTrak to receive a file transfer via Y-modem protocol. You have approximately 90 seconds to initiate the file transfer before the load operation times out. 8. Start the file transfer.
VTrak 15110 User Manual Replace Power Supply The power supply and its fan are replaced as one unit. There are no individually serviceable parts. No tools are required for this procedure. To remove the power supply, do the following: 1. Verify that the power supply LED is amber or red. 2. Switch off the power. 3. Unplug the power cord. 4. Press the release button and pull the handle downward as shown (above, left). 5. Pull the power supply out of the VTrak enclosure (above, center).
Chapter 6: Maintenance Replace Cooling Unit Fan The blowers (scroll fans) in the cooling units are replaced as individual parts. There are two fans in each cooling unit. No tools are required for this procedure. Fan 1 LED Fan 2 LED Caution If the cooling unit you plan to remove contains the cache backup battery, your system will be vulnerable to a power failure. Temporarily set your cache policy to write-through before starting this procedure. See page 166. To replace a fan, do the following: 1.
VTrak 15110 User Manual 3. Pull the cooling unit out of the VTrak enclosure. An example of a VTrak cooling unit appears below. To open the cooling unit, do the following: Disconnect the battery (if present) Loosen the thumbscrew 4. If there is a battery on the cooling unit, disconnect the battery connector (above).
Chapter 6: Maintenance 5. Loosen the thumbscrew (above). A retainer keeps the thumbscrew in place. 6. Grasp the top and bottom sections of the cooling unit with your hands as shown above. 7. Hold the lower section and pull the upper section to the right.
VTrak 15110 User Manual 8. Separate the cooling unit section to access the blowers. Fan 2 Fan 1 The upper fan is Fan 1, the lower fan is Fan 2. From the LEDs on the cooling unit (see the diagram on page 197), you know which fan to replace. 9. Lift the fan off the mounting pins and detach the electrical connector. 10. Attach the electrical connector of the new fan and set it in place.
Chapter 6: Maintenance Be sure you set the fan on the mounting pins, as shown above. Be sure the fans point outward, towards the handle (above). 11. Place the top section of the cooling unit onto the bottom section and slide the top lock it in place. 12. Tighten the thumbscrew. 13. If there is a battery on the cooling unit, reattach the battery connector. 14. Carefully slide the cooling unit into the enclosure. 15. Gently press the handle in and upward until it locks. 16.
VTrak 15110 User Manual Replace Cache Battery The cache battery is located in the Cooling Unit 1 (the left one). The battery is replaced as an individual part. No tools are required for this procedure. Cautions • There is a risk of explosion if the battery is replaced by the incorrect type. • Dispose of used batteries according to the instructions that accompany the battery. • While the battery is removed, your system will be vulnerable to a power failure.
Chapter 6: Maintenance 3. Pull the cooling unit out of the VTrak enclosure. Detach the connector Lift the battery out of the bracket 4. Detach the connector and lift the battery out of the bracket (above). 5. Place a new battery into the bracket and attach the connector. 6. Carefully slide the cooling unit into the enclosure. 7. Gently press the handle in and upward until it locks (above). 8. Verify that the battery LED is green. This completes the battery replacement procedure.
VTrak 15110 User Manual Replace SEP The Storage Enclosure Processor (SEP) manages the fans, audible alarm and battery, and monitors system voltages and cooling functions. No tools are required for this procedure. Caution The SEP is NOT a hot-swappable device. Power-down the VTrak before removing it. Important Do not replace the SEP based on LED colors alone. Only replace the SEP when directed to do so by Promise Technical Support. See page 245. To remove and replace the SEP, do the following: 1.
Chapter 6: Maintenance Replace RAID Controller The RAID Controller monitors and manages the logical drives. When this controller is replaced, all of your logical drive data and configurations remain intact because this logical drive information is stored on the disk drives. Caution The RAID Controller is NOT a hot-swappable device. Power-down the VTrak before removing it. Important Do not replace the RAID Controller based on LED colors alone.
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Chapter 7: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 214) • Choosing Stripe Block Size (page 217) • Gigabyte Boundary (page 217) • Initialization (page 217) • Hot Spare Drive(s) (page 218) • Partition and Format the Logical Drive (page 218) • Cache Settings (page 219) • RAID Level Migration (page 219) Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple hard drives to be combined together in a disk array.
VTrak 15110 User Manual RAID 0 – Striping When a disk array is striped, the read and write blocks of data are interleaved between the sectors of multiple disk drives. Performance is increased, since the workload is balanced between drives or “members” that form the disk array. Identical drives are recommended for performance as well as data storage efficiency. The disk array's data capacity is equal to the number of drive members multiplied by the smallest disk array member's capacity.
Chapter 7: Technology Background RAID 1 – Mirroring When a disk array is mirrored, identical data is written to a pair of disk drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data will be accessed first. With RAID 1, if one disk drive fails or has errors, the other mirrored disk drive continues to function.
VTrak 15110 User Manual RAID 3 – Block Striping with Dedicated Parity RAID level 3 organizes data across the disk drives of the disk array, and stores parity information on to a disk drive dedicated to this purpose. This organization allows increased performance by accessing multiple disk drives simultaneously for each operation, as well as fault tolerance by providing parity data.
Chapter 7: Technology Background RAID 5 – Block Striping with Distributed Parity RAID 5 is similar to RAID 3 as described above except that the parity data is distributed across the disk drives along with the data blocks. In each case, the parity data is stored on a different disk than its corresponding data block. RAID 5 makes efficient use of hard drives and is the most versatile RAID Level. It works well for file, database, application and web servers.
VTrak 15110 User Manual RAID 10 – Mirroring / Striping Mirroring/Striping combines both of the RAID 0 and RAID 1 disk array types. It can increase performance by reading and writing data in parallel while protecting data with duplication. At least four disk drives are needed for RAID 10 to be installed. With a four-disk-drive disk array, one drive pair is mirrored together then striped over a second drive pair. Data Stripe Data Mirror Disk Drives Figure 5.
Chapter 7: Technology Background RAID 50 – Striping of Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across disks as in RAID 0, and it uses distributed parity as in RAID 5. RAID 50 provides data reliability, good overall performance and supports larger volume sizes. RAID 50 also provides high reliability because data is still available even if two disk drives fail (one in each data stripe). Distributed Parity Data Stripe Disk Drives Figure 6.
VTrak 15110 User Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your VTrak disk array. The following discussion summarizes some advantages, disadvantages and applications for each choice.
Chapter 7: Technology Background RAID 3 Advantages Disadvantages High Read data transfer rate Disk failure has an insignificant impact on throughput Parity drive can become bottleneck if a lot of data is being written to the disk array Recommended Applications for RAID 3 • Image Editing • Prepress Applications • Any application requiring high throughput RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on throughput Medium Write data transaction
VTrak 15110 User Manual RAID 50 Advantages Disadvantages High Read data transaction rate Higher disk overhead than RAID 5 Medium Write data transaction rate Good aggregate transfer rate High reliability Supports large volume sizes Recommended Applications for RAID 50 • File and Application servers • Transaction processing • Office application with many users accessing small files 216
Chapter 7: Technology Background Choosing Stripe Block Size The stripe block size value can be set to 4KB, 8KB, 16KB, 32KB, and 64KB. 64 KB is the default. This selection will directly affect performance. There are two issues to consider when selecting the stripe block size. • Choose a stripe block size equal to or smaller than the smallest cache buffer found on any disk drive in your disk array.
VTrak 15110 User Manual Hot Spare Drive(s) A hot spare is a disk drive that is connected to the disk array system but is not assigned as a member of the disk array. In the event of the failure of a drive within a functioning fault tolerant disk array, the hot spare is activated as a member of the disk array to replace a drive that has failed. VTrak will replace a failing disk drive in a disk array with an unassigned drive, if one is available. The unassigned drive is not part of any disk array.
Chapter 7: Technology Background Cache Settings There is a data cache on the VTrak controller and another one on each Physical disk drive. A cache holds data in volatile memory during RAID management and data transfer activity. The right combination of cache settings for your needs can improve VTrak’s efficiency and performance. Physical Drive Write Cache – Activates the write cache on the disk drive. Write Back Cache – Activates write-back feature of VTrak’s controller cache.
VTrak 15110 User Manual Different types of disk arrays use different organizational models and have varying benefits. The following outline breaks down the properties for each type of RAID supported by Promise products.
Chapter 7: Technology Background . Important • The Target disk array may require more disk drives than the Source disk array • If the Target disk array requires an EVEN number of disk drives but the Source disk array has an ODD number, ADD a disk drive as part of the migration process • You cannot reduce the number of disk drives in your disk array, even if the Target disk array requires fewer disk drives than the Source disk array • RAID 1 (mirroring) works with two drives only.
VTrak 15110 User Manual Current LD Size Maximum LD Expansion Size Sector Size 8 to 16 TB 16 TB 4096 bytes 4 to 8 TB 8 TB 2048 bytes 2 to 4 TB 4 TB 1024 bytes 0 to 2 TB 2 TB 512 bytes You can direct WebPAM PRO or the CLU to expand a disk array beyond the maximum expansion size. However, when expansion is finished, your disk array will be the maximum size listed in the table. If you require a disk array larger than the maximum expansion size: 1. Backup the data from the current disk array.
Chapter 8: Troubleshooting • VTrak is Beeping (below) • CLU Reports a Problem (below) • WebPAM PRO Reports a Problem (page 224) • LEDs Display Amber or Red (page 226) • Event Notification Response (page 230) • Critical & Offline Disk Arrays (page 234) • Enclosure Problems (page 235) • Connection Problems (page 239) This Chapter covers troubleshooting procedures for VTrak. VTrak is Beeping VTrak’s audible alarm has four sound patterns: • Beep. Beep. Beep.
VTrak 15110 User Manual In the example above, disk array “Array2” is critical. See “Critical & Offline Disk Arrays” on page 234.
Chapter 8: Troubleshooting • Displays full information on the selected component the Management Window (above) Click these links to see specific troubleshooting topics: • “Event Notification Response” on page 230 • “Critical & Offline Disk Arrays” on page 234 • “Frequently Asked Questions” on page 241 225
VTrak 15110 User Manual LEDs Display Amber or Red Front Panel When the power is switched on, the LEDs on the front of the VTrak will light up. Power FRU Status SCSI-1 Activity Disk Array Status SCSI-2 Activity Controller Heartbeat Figure 4. VTrak 15110 Front Panel LEDs When boot-up is finished and the VTrak is functioning normally: • Controller LED blinks green once per second for five seconds, goes dark for five seconds, then blinks green once per second for five seconds again.
Chapter 8: Troubleshooting State LEDs Dark Steady Green Flashing Green Amber Red Power System Off Normal n/a n/a n/a FRU* System Off Normal n/a Fan or Battery Problem Fan or Battery Failed Logical Drive System Off Normal n/a SCSI-1 SCSI-2 No Connection n/a Activity n/a n/a Controller System Off n/a Normal** n/a n/a Logical Logical Drive Critical Drive Offline * Field Replacement Unit. “n/a” means this state does not apply to this LED.
VTrak 15110 User Manual Drive Status Indicators There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of the drive. Power/ Activity Drive Status Figure 5. VTrak Drive Carrier LEDs. Under normal conditions, the Power/Activity and Disk Status LEDs should display green.
Chapter 8: Troubleshooting Back of Enclosure When the FRU Status LED on VTrak’s front panel shows Amber or Red, check the LEDs on the back of VTrak. These LEDs give the status of the field replaceable units. Storage Enclosure Processor (SEP) RAID Controller Controller 1 2 FC 1 FC 2 Mgmt IOIOI Power Supply 1 Cooling Unit 2 Cooling Unit 1 with Battery Power Supply LED Battery LED Power Supply 2 Fan 1 LED Fan 2 LED Figure 6.
VTrak 15110 User Manual To check a component’s installation, follow the same procedure as replacing the component, except that you reinstall the original component rather than a new one. In most cases, this action fixes a bad connection and allows VTrak to detect the component. If this action does not correct the problem, replace the unit. See page 189 for instructions. Event Notification Response When you select Event Notification, WebPAM PRO sends popup and/or email messages regarding its status.
Chapter 8: Troubleshooting Event Connection Lost Action Normal result of logging out. Also a result of poor SCSI/FC cable or network connection. Disk Notification Disk Down Identify the disk drive involved. Power down the system, remove and test the drive. Replace the drive as needed. Disk Plugged In A disk drive has been plugged into the enclosure. Normal. Disk Access Retry Watch this disk drive. If problems persist, power down the system, remove and test the drive. Replace the drive as needed.
VTrak 15110 User Manual Event Action Logical Drive Migration Completed Expansion or RAID level change of logical drive finished. Normal. Logical Drive Migration Stopped User aborted expansion or RAID level change. Normal. Logical Drive Rebuild Start Rebuild begun. This can happen automatically depending on Controller settings. Normal. Logical Drive Rebuild Completed Rebuild finished. Normal. Logical Drive Rebuild Stopped User aborted Rebuild. Normal.
Chapter 8: Troubleshooting Event Action Logical Drive Quick Initialization Stopped User aborted Quick Initialization. Normal. Logical Drive Percent Completed Progress in percent of synchronizing or rebuilding a logical drive. Normal Enclosure Notification Enclosure Power Down Power switched OFF. Turn power ON. Enclosure Power Up Power is ON. Normal. Enclosure Unknown Error Unspecified problem with the Controller.
VTrak 15110 User Manual Critical & Offline Disk Arrays A fault-tolerant disk array—RAID 1, 3, 5, 10 and 50—goes critical when a drive is removed or fails. Due to the fault tolerance of the disk array, the data is still available and online. However, once the disk array goes critical, the disk array has lost its fault tolerance, and performance may be adversely affected.
Chapter 8: Troubleshooting With a Hot Spare Drive After the disk array rebuilds itself using the hot spare: 1. Replace the failed drive. 2. Check the automatic rebuild and hot spare policy to be sure your disk array(s) recognize(s) the new drive as a hot spare. Without a Hot Spare Drive If no hot spare drive is available, the VTrak will not rebuild the disk array and it will remain Critical.
VTrak 15110 User Manual When a red circle appears over a Host in Tree View, click on the Enclosure icon. The Enclosure screen will display (below). In this example, a power supply fan has stopped turning, indicating a failure. The Enclosure Diagram displays color and motion changes to identify a failed fan. In this case, you must replace the power supply.
Chapter 8: Troubleshooting Overheating Overheating is a potentially serious condition because the excessively high temperatures can lead to disk drive failure and controller malfunction. Overheating usually results from: • Fan failure • Poor air circulation around the enclosure WebPAM reports failed fans along with elevated temperature.
VTrak 15110 User Manual Power Supplies VTraks are equipped with redundant power supplies. The advantage of dual power supplies is that, should one fail, the other will continue powering the subsystem until the faulty one can be replaced. VTrak is capable of operating on a single power supply. As a result, if one power supply fails you must watch the front panel LEDs or WebPAM in order to become aware of the condition.
Chapter 8: Troubleshooting Connection Problems When you install your Promise product following the instructions in the Quick Start Guide and User Manual, you should have little trouble getting your equipment to work the first time. But connection problems can arise that are not the User's or Installer's fault. Every conceivable problem cannot be covered in the documentation but some guidelines could be helpful. Connection problems cause a majority of failures in almost any electrical system.
VTrak 15110 User Manual For VTrak, you must use the CLU to set the Management Port IP address in order for WebPAM to connect with it. This issue is discussed further under Network Connections (below). See the VTrak Quick Start Guide or Chapter 2 of the User Manual for more information on setup and connections. The CLU controls and manages but it does not move data. It communicates through a null-modem cable, supplied with the VTrak. A straight-through serial cable will not work for this purpose.
Chapter 9: Support • Frequently Asked Questions (below) • How to contact Technical Support (page 245) • Limited Warranty (page 248) • Returning product for repair (page 249) Frequently Asked Questions What kind of disk drives can I use with VTrak? VTrak was designed to use Serial ATA disk drives. You can also use Ultra ATA 133/100/66 disk drives with the optional PATA-to-SATA Adapter available from Promise Technology.
VTrak 15110 User Manual Can I connect my VTrak on the same SCSI chain with other devices? No. Do not connect other devices to the SCSI chain with a VTrak. If you want to monitor your VTrak and run other SCSI devices from the same PC, add another SCSI card to the PC. Can I connect my VTrak on the same SCSI chain as my Promise UltraTrak? No. Do not connect other Promise products to the SCSI chain with a VTrak. If you want to monitor your VTrak and UltraTrak from the same PC, add another SCSI card to the PC.
Chapter 9: Support I can access the VTrak over my company’s intranet. But I can’t access it from an outside Internet connection. How do I make the Internet connection work? This condition is not related to VTrak, but is due to your firewall and network connection protocol. Contact your MIS Administrator. With other Promise products, such as UltraTrak, I used the Host PC’s IP address in WebPAM PRO to connect with the RAID subsystem.
VTrak 15110 User Manual The VTrak has no LCD panel. How can I set it up and create disk arrays? There are two ways to set up VTrak and create disk arrays, using WebPAM PRO, on page 111 or the Command Line Utility, on page 161. Why do the Rebuild, Synchronize, Expand and Migrate operations take so long compared to moving data? When data is moved, the operation consists of reading, writing and checking one or more files.
Chapter 9: Support Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
VTrak 15110 User Manual Europe, Africa, Middle East E-mail Support support@promise.nl Fax Technical Support +31 (0) 40 256 9463 Attention: Technical Support Phone Technical Support +31 (0) 40 235 2600 8:30-5:00pm The Netherlands Time If you wish to write us for support: Promise Technology Europe B.V. Attn: Technical Support Luchthavenweg 81-125 5657 EA Eindhoven, The Netherlands E-mail Support support-de@promise-emea.
Chapter 9: Support China E-mail Support support-china@promise.com Fax Technical Support +86-10-8857-8015 Attention: Technical Support Phone Technical Support +86-10-8857-8085/8095 9:00-6:00pm China Time If you wish to write us for support: Promise Technology China Attn: Technical Support Room 1205, Tower 3 Webok Time Center, No.17 South Zhong Guan Cun Street Hai Dian District, Beijing 100081, P.R.
VTrak 15110 User Manual Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
Chapter 9: Support No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product; b) repair the product.
VTrak 15110 User Manual The technician will assist you in determining whether the product requires repair. If the product needs repair, the Technical Support Department will issue an RMA (Return Merchandise Authorization) number. Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.
Appendix A: Serial Connector Pinout Below is the pinout diagram for the DB-9 serial connector on all VTraks. The diagrams represent the connector as you see it looking at the back of the VTrak.
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Index A Physical Drive Management 154 About This Manual 1 Architectural Description of VTrak 3 Audible alarm 67, 136, 223 priority settings 167 Problem reporting 223 reports problem 223 SCSI management 180 SCSI target ID 180 Temperature 152 Voltage 152 Connection Management port 22 Power 23 SCSI 18, 19, 20, 21 Telnet 29 Connection problems and solutions B Beeper 67 Boot Sector, wipe Buzzer 136 156 C Cache settings 219 Certifications 6 Choose cache setting 219 CIMOM Agent 34 CLU Auto Rebuild Option
VTrak 15110 User Manual Status LED 25 usable in VTrak 241 View parameters 155 Write cache 155 Disk Status LED 25 L E Email Alert Notification, set up Enclosure Problem reporting 235 Environmental 6 Event Log 74 Events and meanings 79 LEDs back of enclosure 229 disk status 67 Drive carrier 228 drive carrier 24, 66, 134 field replaceable units 189 front panel 24, 65, 226 power/activity 67 Log into WebPAM PRO 68 Log out of WebPAM PRO 56, 70 Logical drive Cache policy 166 cache settings 219 create 54 Hot Sp
Index N Replace cache battery 202 fans 197 RAID controller 205 SEP 204 Reserve Sector, wipe 156 RS-232 connector, pinout 251 RS-232 Serial Connection 22 Network connections, problems 240 O Operating Systems, supported 6 OS support for WebPAM PRO 33 Overview 2 Overview of VTrak 2 S SATA disk drive, install 12 screws, counter-sink 11 SCSI Activity LEDs 24, 65, 133, 226 cables 16 Channel TID 180 Connection problems 239 daisy chain 20 existing HBA card 241 HBA card, dual channel 15 HBA card, specificati
VTrak 15110 User Manual W Telnet Enable 29 Make connection 30 Telnet settings 174 Terminal Emulation 25 Terminator, SCSI 17 TFTP Server settings 176 Troubleshooting 223 Warning Electro-Static Discharge 7 Power supplies 23 Warranty 248 WebPAM PRO change password 85 create logical drive 54 delete user 83 event log 74 install 33 Internet connection 56 login 43, 68 logout 56, 70 Problem reporting 224 Regular Connection 43, 68 Secure Connection 44, 68 Security Option 38 setup email alert notification 86 user
