User Manual

649
Product Manual Troubleshooting
Reported Event Corrective Action
CRC
CRC error is detected while receiving CMD
information unit
Ifthismessageappearsrepeatedly,
contactTechSupport.
CRC error is detected during Data Out
phase
Disk Array
New disk array has been created
Noactionisrequired.
Disk array has been deleted
Disk array has been added
Disk array has been removed
Disk array settings have been changed
Disk array is transport ready
Removephysicaldrivesindiskarrayand
insertthemintoadifferentsubsystem.To
cancelTransportReadyStatus,remove
andreinsertthedrivesintheiroriginal
slots.
Reported Event Corrective Action
Drive Interface
Drive-interface controller is found
Noactionisrequired.
Drive-interface controller is NOT found
RestarttheVess.Ifthismessageappears
repeatedly,contactTechSupport.
Drive-interface diagnostics has passed
Noactionisrequired.
Drive-interface diagnostics has failed
RestarttheVess.Ifthismessageappears
repeatedly,contactTechSupport.
Drive-interface controller has generated a
general parity error
Ifthismessageappearsrepeatedly,contact
TechSupport.
Drive-interface controller has generated a
data parity error
Enclosure
Enclosure temperature is above the
threshold
Checkblowersandfans.
Enclosure temperature is above the
warning threshold
CheckairowaroundtheVess.Check
blowersandfans.
Enclosure temperature is above the critical
threshold
Enclosure temperature is within the normal
range
Noactionisrequired.
Shut down PSUs due to enclosure or
controller temperature over threshold
ShutdowntheVess
Event Log
Event logging is enabled
Noactionisrequired.
Event logging is disabled
Event log buffer is cleared in RAM
Event log buffer is cleared in NVRAM
Event log buffer is cleared in MDD