User Manual

621
Product Manual Troubleshooting
usb support reports a probleM
This procedure requires a USB ash device:
• FormattedtoFAT32
• Atleast50MBoffreespace
To collect a service report using the USB Support feature:
1. Insert the USB ash device into one of the USB ports on the front left of the Vess R2000.
The controller status LED blinks green in half-second intervals.
2. Wait until the controller activity LED stops blinking green and displays steady green.
3. Remove the USB ash device.
4. Insert the USB ash device into a USB port on your PC.
5. On the USB ash device, open the OPAX_xxxxxx folder to obtain the re-port and log.
Caution
Verify that there is no rmware image le on the USB ash device.
If a rmware image le is present, the RAID controller might at-
tempt a rmware update.