Product Manual
Vess R2000 Series Product Manual Version 2.0 © 2014 PROMISE Technology, Inc. All Rights Reserved.
Vess R2000 Series Product Manual Warning This is A-Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Warning The electronic components within the Vess enclosure are sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all times when handling the Vess or its subassemblies. Warning Turn off the power and disconnect the power cord before servicing this device.
Product Manual Also included are four levels of notices: Warning A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them. Important An Important message calls attention to an essential step or point required to complete a task, including things often missed.
Vess R2000 Series Product Manual Promise Technologies Introduction 1 About This Manual 2 Vess R2600 Overview 5 Notable Features in the Vess R2600 PerfectRebuild™ 6 6 Advanced Battery Flash Backup 6 Online LUN Clone Architectural Description 6 7 Vess R2000 Series Model Line-up 7 Vess J2000 Series Model Line-up 7 Specifications 8 Hardware 11 Front Panel Hardware 11 Front Panel LEDs 13 Rear Panel Hardware 15 Rear Panel LEDs 20 Fibre Channel port LED behavior (Vess R2600fi c
Product Manual Contents Hardware Installation 28 Unpacking 29 Packing List 29 Mounting the Vess enclosure in a rack 30 Installing Physical Drives 34 Number of Drives Required 34 Drive Slot Numbering 35 Installing Your Drives 36 Making Management and Data Connections Fibre Channel SAN 39 FC SAN Data Path 40 Management Path 40 Fibre Channel DAS 38 42 FC DAS Data Path 42 Management Path 42 Fibre Channel with JBOD Expansion 44 Fibre Channel SAN – No Single Point of Failure 46 FC S
Vess R2000 Series Product Manual Promise Technologies System Setup 65 Setting-up the Serial Connection About IP Addresses Default IP Addresses 66 67 67 Choosing DHCP or a Static IP Address 68 Accessing the MAC Address in the CLI 69 Accessing the MAC Address in the CLU 70 Setting-up with the CLI 71 Making Subsystem Date and Time Settings (CLI) Virtual Management Port Settings (CLI) 71 72 Making Virtual Management Port Settings – Automatically (CLI) 72 Making Virtual Management Port
Product Manual Contents WebPAM PROe - System Configuration Logging into WebPAM PROe 92 Choosing the Display Language 93 Perusing the Interface 94 Logging out of WebPAM PROe 96 Viewing the Storage Network 97 Logging onto a Subsystem 97 Filtering the Subsystem List 98 Refreshing the List 98 Managing Subsystems 99 Viewing Subsystem Information 100 Making Subsystem Settings 101 Locking or Unlocking the Subsystem Setting the Lock 101 Resetting the Lock 102 Releasing the Lock 102 101
Vess R2000 Series Product Manual Promise Technologies Making Schedule Changes 120 Buzzer Settings 121 Silencing the Buzzer 121 Managing Enclosures 122 Viewing Enclosure Topology 123 Viewing the Enclosures Summary Locating an Enclosure 125 125 Viewing Enclosure Information 126 Making Enclosure Settings 126 Viewing FRU VPD Information 127 Viewing Power Supply Status 127 Viewing Cooling Unit Status 128 Viewing Temperature Sensor Status 128 Viewing Voltage Sensor Status 129 Managing
Product Manual Contents Enabling or Disabling a Scheduled Background Activity Deleting a Scheduled Background Activity Media Patrol 148 149 Making Media Patrol Settings 149 Redundancy Check 150 Making Redundancy Check Settings Initialization 151 Making Initialization Settings Rebuild 151 152 Making Rebuild Settings Migration 150 152 153 Making Migration Settings 153 PDM 154 Making PDM Settings 154 Transition 155 Making Transition Settings 155 Synchronization 156 Making Synchro
Vess R2000 Series Product Manual Promise Technologies Making SNMP Settings 165 Adding an SNMP Trap Sink 165 Deleting an SNMP Trap Sink 166 Netsend Service 167 Starting Netsend Service Stopping Netsend 167 167 Restarting Netsend Service 167 Making Netsend Settings 168 Adding Netsend Server Accounts 168 Deleting Netsend Server Accounts 169 Working with the Event Viewer Viewing Runtime Events 171 Saving Runtime Events 171 Clearing Runtime Events 172 Viewing NVRAM Events 172 S
Product Manual Creating a Disk Array Manually Contents 189 Creating a Disk Array with the Wizard 190 Deleting a Disk Array 191 Locating a Disk Array 191 Making Disk Array Settings 192 Running Media Patrol on a Disk Array 193 Running Media Patrol 193 Stopping, Pausing or Resuming Media Patrol Running PDM on a Disk Array Running PDM 193 194 194 Stopping, Pausing or Resuming PDM 194 Preparing a Disk Array for Transport 195 Rebuilding a Disk Array 195 Performing a Manual Rebuild 196 Stopp
Vess R2000 Series Product Manual Promise Technologies Deleting a Spare Drive 215 Making Spare Drive Settings 215 Locating a Spare Drive 216 Running Spare Check 216 Running a Transition on a Spare Drive 217 Running a Transition 217 Stopping, Pausing or Resuming a Transition Managing Initiators 218 Viewing a List of Initiators 218 Adding an FC Initiator 219 Method 1: Inputting the Initiator Name Method 2: Adding from a List Deleting an FC Initiator 220 Adding an iSCSI Initiator 221 2
Product Manual Viewing iSCSI Portal Information Adding iSCSI Portals 235 236 Making iSCSI Portal Settings Deleting iSCSI Portals Contents 237 237 Viewing a List of iSCSI Ports 238 Viewing iSCSI Port Information 239 Making iSCSI Port Settings 239 Viewing a List of iSCSI Trunks Adding iSCSI Trunks 241 Making iSCSI Trunk Settings Deleting iSCSI Trunks 240 242 242 Viewing a List of iSCSI Sessions 243 Viewing iSCSI Session Information 243 Deleting an iSCSI Session 245 Viewing iSCSI iSNS
Vess R2000 Series Product Manual Promise Technologies NAS Function and Management 250 NAS Feature Overview 251 Planning considerations for NAS and SAN setup 252 Network Cabling for NAS 253 NAS Configuration File System 254 255 Create a Disk Pool Extend a Disk Pool Create a Share Disk 256 259 260 Create Home Share Disk Disk Pool Transport 263 264 Export NAS settings for Transport 264 Transport Disk Pool 264 Rescan Disk Pool 265 Import NAS Settings for Transported Disk Pool 265
Product Manual Contents Run Share Disk Clone 288 Remove File Backup Account Management 288 289 Query Local and Domain Users 289 Using the Local User list 289 To View Local User information 289 To change Local User password 289 To input Local User information 290 To remove a Local User 290 Add Local Users 290 To add a single local user for the NAS 290 To add a multiple local users for the NAS 291 To remove Multiple Users from the Local Users list 291 To Import Users to the Local Users list
Vess R2000 Series Product Manual Promise Technologies Managing with the CLI 298 Making a Serial Connection 298 Logging Into the CLI 299 Table of Supported Commands Notes and Conventions 300 304 about 305 net 363 array 305 ntp 365 assn 312 password battery 313 pdm 368 bbm 314 phydrv bga ping 373 315 bgasched 318 buzz 322 chap 323 checktable 325 clone 326 config ctrl 330 date 335 enclosure 336 event 338 export ptiflash rc 376 rb 377 sas 379 sasdiag 328 367 sc
Product Manual Manage with CLU Contents 409 Initial Connection 410 Making a Serial Connection 410 Making a Telnet Connection 411 Making a SSH Connection 412 Windows 412 Linux 412 Logging Into the CLI 413 Accessing Online Help 415 Exiting the CLU 415 Logging Out of the CLI 415 Logging Back Into the CLI and CLU Managing the Subsystem (CLU) 415 416 Making Subsystem Settings (CLU) 416 Running Media Patrol (CLU) 417 Locking or Unlocking the Subsystem (CLU) Setting the Lock 417 Res
Vess R2000 Series Product Manual Promise Technologies Viewing Power Supply Status (CLU) 427 To view the status of the power supplies: 427 Locating a Power Supply (CLU) 428 Viewing Cooling Unit Status (CLU) 428 Viewing Temperature Sensor Status (CLU) 429 Viewing Voltage Sensor Status (CLU) 429 Viewing Battery Information (CLU) Battery Notes 430 430 Reconditioning a Battery (CLU) 431 Locating an Enclosure (CLU) 431 Viewing Enclosure Topology (CLU) 432 Physical Drive Management (CLU)
Product Manual Contents Running Media Patrol on a Disk Array (CLU) 448 Running PDM on a Disk Array (CLU) 449 Running Transition on a Disk Array (CLU) 450 Locating a Disk Array (CLU) 450 Managing Spare Drives (CLU) 451 Viewing a list of Spare Drives (CLU) 451 Creating a Spare Drive (CLU) 451 Making Spare Drive Settings (CLU) 452 Running Spare Check (CLU) 453 Deleting a Spare Drive (CLU) 453 Managing Logical Drives (CLU) 454 Creating a Logical Drive (CLU) 454 Deleting a Logical Drive
Vess R2000 Series Product Manual Promise Technologies Viewing Fibre Channel Port Statistics (CLU) Viewing SFP Information (CLU) 470 Viewing Fibre Channel Port Statistics (CLU) Clearing Statistics 469 470 470 Property Definitions 470 Viewing Fibre Channel Initiators (CLU) 472 Managing iSCSI Connections (CLU) 473 Viewing a List of iSCSI Targets (CLU) 474 Viewing iSCSI Target Information (CLU) Making iSCSI Target Settings (CLU) 475 Viewing a List of iSCSI Ports (CLU) 476 474 Viewing iSC
Product Manual Contents Working with the Event Viewer (CLU) 495 Viewing Runtime Events (CLU) 496 Clearing Runtime Events (CLU) 496 Viewing NVRAM Events (CLU) 497 Clearing NVRAM Events (CLU) 497 Working with LUN Mapping (CLU) 498 Enabling LUN Mapping (CLU) 498 Viewing a List of Initiators (CLU) 499 Adding an Initiator (CLU) 499 Deleting an Initiator (CLU) 500 Viewing a List of LUN Maps (CLU) 500 Adding a LUN Map (CLU) 501 Mapping a LUN to an FC Initiator 501 Mapping a LUN to an iSCSI
Vess R2000 Series Product Manual Promise Technologies Managing SNMP Trap Sinks (CLU) 516 Viewing a List of Trap Sinks 516 Adding a Trap Sink 516 Deleting a Trap Sink 517 Making Netsend Settings (CLU) 517 Managing Netsend Recipients (CLU) 518 Netsend Requirements 518 Adding Netsend recipients 518 Deleting Netsend Recipients 519 Flashing through TFTP 519 Viewing Flash Image Information (CLU) 520 Clearing Statistics (CLU) 521 Restoring Factory Defaults (CLU) 521 Shutting Down th
Product Manual Maintenance Contents 530 Updating the Subsystem Firmware 531 Updating with WebPAM PROe 531 Automatic Restart 532 Updating with the CLU 533 Automatic Restart 534 Updating with USB Support 534 Automatic Restart 536 Failed Update 536 Updating Physical Drive Firmware 537 WebPAM PROe 537 Restarting a Subsystem 538 Replacing a Power Supply 539 Removing the Old Power Supply 539 Installing a New Power Supplyt 540 Replacing a Cooling Unit 541 To remove the Cooling Un
Vess R2000 Series Product Manual Promise Technologies Technology Background Disk Arrays 549 Media Patrol PDM 549 549 550 Logical Drives 551 RAID 1 – Mirror 554 RAID 1E – Enhanced Mirror 556 RAID 5 – Block and Parity Stripe 558 RAID 6 – Block and Double Parity Stripe RAID 10 – Mirror + Stripe 561 RAID 50 – Striping of Distributed Parity 563 RAID 60 – Striping of Double Parity RAID Level Migration 569 Migration Requirements 569 Source and Target RAID Levels 569 Stripe Size 578
Product Manual iSCSI on a VLAN Initiator 597 Target 597 Digests 598 Portal 598 Port 599 Trunk 599 Session 599 iSNS 600 CHAP 600 Ping 600 Internet Protocols 595 601 Troubleshooting Vess R2000 is Beeping Contents 602 603 Silencing the Buzzer 604 LEDs Display Amber or Red 604 LEDs on the Front of the Vess R2000 605 Drive Carrier LEDs 607 LEDs on the Back of the Vess R2000 608 Controller LED Behavior Power Supply LEDs 609 611 Checking Component Installation CLU Report
Vess R2000 Series Product Manual Promise Technologies Batteries 625 RAID Controller Problems 626 Maintenance Mode 626 Finding and Correcting the Cause of the Problem 627 Taking a RAID Controller out of Maintenance Mode Unsaved Data in the Controller Cache Physical Drive Problems 630 631 Disk Array and Logical Drive Problems 632 Disk Array Degraded / Logical Drive Critical 632 Disk Array Offline / Logical Drive Offline 633 Repairing an Offline Disk Array or Logical Drive 634 Rebuild
Product Manual Introduction Introduction This chapter covers the following topics: • “About This Manual” on page 2 • “Vess R2600 Overview” on page 5 • “Architectural Description” on page 7 • “Specifications” on page 8 • “Hardware” on page 11 • “Warranty and Support” on page 27 1
Vess R2000 Series Product Manual Promise Technologies About This Manual This Product Manual describes how to setup, use, and maintain the Vess R2000 Series and Vess J2600 external disk array subsystems. The manual is organized into chapters as follows: • “Introduction” on page 1, this chapter provides a general overview of the available devices in the Vess R2000 Series and Vess J2600.
Product Manual • Introduction “Contacting Technical Support” on page 665 includes how to contact technical support, how to return a system for repair, and warranty information. • “Appendix: Useful Information” on page 673 This manual includes a full table of contents, index, chapter task lists and numerous cross-references to help you find the specific information you are looking for.
Vess R2000 Series Product Manual Promise Technologies Also included are four levels of notices: Warning A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them. Important An Important message calls attention to an essential step or point required to complete a task, including things often missed.
Product Manual Introduction Vess R2600 Overview All PROMISE Vess R2600 and Vess J2600 2000 models support use of 6 Gb/s SAS and SATA disks. The Vess 2600 controllers feature high speed 8 Gb/s Fibre Channel, or 10 Gb/s iSCSI host connectivity and 1 Gb/s iSCSI host connectivity. Performance The PROMISE Vess R2600 is built using a 64bit 6-core processor per RAID controller, and support for 6 Gb/s SAS and SATA hard disk drives and solid state drives.
Vess R2000 Series Product Manual Promise Technologies Notable Features in the Vess R2600 These features were introduced in Release 1.0, but mentioned here for users who are new to the Vess R-Series. PerfectRebuild™ The PerfectRebuild™ feature is an innovative approach to rebuilding a RAID array in order to significantly reduce the amount of time needed for completion. This frees up CPU resources more quickly to be available for I/O and other demands.
Product Manual Introduction Architectural Description The Vess R2600 subsystems are suitable for Direct Attached Storage (DAS), Storage Area Network (SAN), and Expanded Storage with the Vess J2600.
Vess R2000 Series Product Manual Promise Technologies Specifications System Description Form factor Drives supported 3U, 19” rack mount Sixteen SAS or SATA (3Gb/s or 6Gb/s)* Hard disk drives (HDDs) and Solid State drives (SSDs) I/O Ports per Controller Vess R2600i: Four 1 Gb/s iSCSI ports Vess R2600fi: Two 8 Gb/s Fibre Channel ports compatible with 4 Gb/s plus 2 Gb/s and four 1 Gb/s iSCSI ports Vess R2600ti: Two 10 Gb/s iSCSI ports and four 1 Gb/s iSCSI ports All models: One external SAS port
Product Manual Introduction General Description Power Supplies Three redundant with Hot-swappable N+1 design 250W, 90 - 264V full-ranging with PFC One additional redundant power supply can be added.
Vess R2000 Series Product Manual Promise Technologies Safety & Environment Description EMI / RFI Statements Environmental Standards Temperature Range CE, FCC Class A, VCCI, BSMI, CB, KCC, C-Tick, UL/cUL RoHS, GreenPC, WEEE Operational: 5° to 35°C (41° to 95°F) Non-Operational: -40° to 60°C (-40° to 140°F) Humidity Range Operational: 10% to 80% (Non-Condensing) Non-Operational: 5% to 90% (Non-Condensing) Acoustic Noise Levels Typical: 55 dB (except Vess R2600ti models = 60 dB) Maximum: 75 d
Product Manual Introduction Hardware The following section provides a summary of the front and back panel hardware features of the Vess R2000 Series enclosures. Front Panel Hardware The front panel of Vess R2000 Series enclosures provide access to drives carriers. Some A-Series units are shipped with secure covers to protect the drive carriers from being unintentionally removed.
Vess R2000 Series Product Manual Promise Technologies Vess R2600 front view Drive carriers Vess J2600 front view Drive carriers 12 Power and Status LEDs
Product Manual Introduction Front Panel LEDs Descriptions of the LED behavior and function for Vess R2000 Series enclosures. Vess R2600 front panel LED - left side Power button (same for Vess J2600) OPAS LED USB ports Mute alarm LED Mute alarm button Left side LED behavior for the Vess R2600 LED Description OPAS USB Lights GREEN if an OPAS device (USB disk) is detected, RED if the OPAS operation has failed, blinks GREEN when an OPAS operation is in progress.
Vess R2000 Series Product Manual Promise Technologies Vess R2600 front panel LEDs - right side Front Panel LEDs - Right side Power Global Enclosure Status Power Global RAID Status FRU Status Controller 1 Activity Controller 2 Activity Controller 2 Activity System Heartbeat Right side LED behavior for the Vess R2600 LED Description Power Lights BLUE to indicate the system is powered on. Blinks BLUE in shutdown mode.
Product Manual Introduction Rear Panel Hardware The rear panel of the Vess R2000 Series enclosure provides access to the swappable power supplies, swappable cooling units, swappable controllers that include local and remote management physical connections, iSCSI (Ethernet) data ports, and Fibre Channel ports for Vess R2600fi controllers.
Vess R2000 Series Product Manual Promise Technologies Vess R2600fiD back view PSU fans Power inserts • Two 8Gb/s FC ports per controller • Four 1Gb/s iSCSI ports per controller • One JBOD Expansion port per controller • Three PSU (optional fourth PSU available) • Two Cooling Units (each Cooling Unit for Vess R2600 models include two fans and a BBU) Vess R2600fi controller LEDs SAS Expansion Controller Status Dirty Cache FC Port Speed 16
Product Manual Introduction Vess R2600tiD back view PSU fans Power inserts • Two 10Gb/s iSCSI ports per controller • Four 1Gb/s iSCSI ports per controller • One JBOD Expansion port per controller • Three PSU (optional fourth PSU available) • Two Cooling Units (each Cooling Unit for Vess R2600 models include two fans and a BBU) Vess R2600ti iSCSI port LEDs iSCSI Link/Activity (above port on left, all ports) 17 iSCSI Port Speed (above port on right, all ports)
Vess R2000 Series Product Manual Vess J2600sD back view PSU fans Power inserts • Two SAS SFF-8088 ports per controller • Three PSU (optional fourth PSU available) • Two Cooling Units (each Cooling Unit for Vess J2600 models include two fans) 18 Promise Technologies
Product Manual Introduction LEDs on Power Supply and Cooling Unit PSU 1 Status LED PSU 2 Status LED Cooling Unit 1 LEDs • Battery Status (top) • 19 Cooling Unit Fan Status (bottom)
Vess R2000 Series Product Manual Promise Technologies Rear Panel LEDs The LEDs on the rear panel include LEDs for I/O ports, controller status and dirty cache. The Vess R2600 enclosure also has a status LED on each of the hot-swappable PSUs and Cooling Units. LED Description Cooling Unit A steady GREEN LED indicates normal fan function. A RED LED indicates fan failure, the fan must be replaced.
Product Manual Introduction Fibre Channel port LED behavior (Vess R2600fi controller) LED FC ports (one LED above each port) Description Green Amber dark dark off on off blinking slowly Wake-up failure monitor off blinking rapidly Failure to POST off flashing on off Failure while functioning on on Failure while functioning on 2 rapid blinks Normal, link up, 2 Gb/s on 3 rapid blinks Normal, link up, 4 Gb/s on 4 rapid blinks Normal, link up, 8 Gb/s blinking slowly off blinki
Vess R2000 Series Product Manual Promise Technologies System Management Management Interfaces Note There are two options to provide the physical connection for system management for the Vess R2600 models, an RJ-11 serial port or an RJ-45 Ethernet network port An RJ-11-to-DB9 adapter is shipped with each Vess R2000 Series model.
Product Manual Introduction Advanced Storage Features • Perfect Rebuild • Advanced Battery Flash Backup • Online LUN Clone (SR2) • Advanced Cache Mirroring over PCIe Gen2 • Simple, drag-and-drop LUN Masking and Mapping • Asymmetric LUN Unit Access (ALUA) • Volume Copy • PerfectFlash - Non-Disruptive Software Update • I/O performance & power monitoring tools • Guaranteed Latency Technology (an advanced OEM feature) • USB Service Log Background Activities • Media Patrol • Background
Vess R2000 Series Product Manual Promise Technologies PerfectRAID Features • Predictive Data Migration (PDM) • Intelligent Bad Sector Remapping • SMART Error Handling • NVRAM Error Logging • Disk Slot Power Control • Read/Write Check Table • Write Hole Table Supported Browsers Browsers run on the host PC or server, from which you monitor and manage the Vess R2600 subsystem using WebPAM PROe.
Product Manual Introduction Supported Operating Systems Operating systems run on the Host PC, from which you monitor and manage the Vess R2000 subsystem. Core Platform Type Notes Microsoft Windows Server 2003 Enterprise Edition R2 with SP2 x86 / x64 Windows Server 2008 Datacenter Edition with SP2 x86/ x64 Windows Server 2008 R2 SP1 Datacenter Edition x64 RedHat Enterprise Linux 5.7 x86 / x64 Enterprise Linux 6.
Vess R2000 Series Product Manual Promise Technologies NAS Shared Disk File System Release 2 of the Vess R2000 Series incorporates principles of unified storage into its core operation in order to simplify and streamline administration of storage resources and provide greater flexibility to administrators. The Vess R2000 supports file-based NAS and block-based SAN to allow users and applications to access data consolidated on a single device.
Product Manual Introduction Warranty and Support Warranty • Three year complete system limited warranty • Battery Backup Unit has a one year limited warranty • Optional 2-year extended warranty • Optional onsite parts replacement program Promise Technology, Inc.
Vess R2000 Series Product Manual Promise Technologies Hardware Installation This chapter presents the basics on unpacking the Vess R2000 Series enclosure and mounting it in an equipment rack, making the connections for data and management paths and connecting the power. It also describes how to power on the system and what to look for while it is powering up.
Product Manual Hardware Installation Unpacking Packing List The Vess R2000 Series box contains the following items: • Vess R2000 Unit • Two 1.5m (4.9 ft) Power cords • One Quick Start Guide printed • Adjustable rack mounting rail assembly • A DVD containing the Product Manual • DB9 to RJ-11 adapter for serial connection Warning The electronic components within the Vess enclosure are sensitive to damage from Electro-Static Discharge (ESD).
Vess R2000 Series Product Manual Promise Technologies Mounting the Vess enclosure in a rack This section provides instructions for installing the Vess R2000 enclosure into a rack Caution To lighten the enclosure, remove the power supplies, and remove all hard drive carriers. Replace the power supplies and drive carriers after the unit is mounted in your rack. Cautions • Do not populate any unit with hard drives until it has been securely installed in the rack.
Product Manual Hardware Installation To install the Vess into a rack with the supplied mounting rails: 1. Check the fit of the mounting rails in your rack system. 2. Adjust the length of the mounting rails as needed. • The rear rail slides inside the front rail. The rails are composed of two sliding sections and do not require adjusting screws. • The front-left and front-right mounting rail ends are labeled. • Be sure the front rail support is on the bottom facing inward.
Vess R2000 Series Product Manual Promise Technologies Rail ends attach to the outside of each post Rail ends attach on the outside of the front and rear rack posts 3. Place the Vess onto the rails. • At least two persons are required to safely lift the system. • Lift the Vess itself. Do not lift the system by its brackets.
Product Manual Hardware Installation 4. Secure the enclosure to the rack. • Use the included screws and flange nuts to lock the unit in to place in the rack. • Use the attaching screws and flange nuts that came with the Vess enclosure.
Vess R2000 Series Product Manual Promise Technologies Installing Physical Drives The Vess R2000 Series subsystems support: • SAS and SATA hard disks • 3.5-inch hard disk drives For a list of supported physical drives, download the latest compatibility list from the PROMISE support website.
Product Manual Hardware Installation Drive Slot Numbering You can install any suitable disk drive into any slot in the enclosure. The diagrams below shows how drive slots are numbered. Slot numbering is reflected in the WebPAM PROe and CLU user interfaces. Drive slot numbering on Vess R2600 Install all of the drive carriers into the Vess R2000 enclosure to ensure proper airflow, even if you do not populate all the carriers with physical drives.
Vess R2000 Series Product Manual Promise Technologies Installing Your Drives The drive carrier accommodates 2.5-inch and 3.5-inch drives, with or without a SAS-to-SATA adapter. Cautions Swing open the drive carrier handle before you insert the drive carrier into the enclosure. To avoid hand contact with an electrical hazard, remove only one drive carrier a time. Important SATA drives require a SAS-to-SATA adapter, available from PROMISE Technology at http://www.promise.
Product Manual Hardware Installation 5. Position the drive in the carrier so the mounting holes line up. • 2.5-inch drive mounting screws go through the bottom of the carrier. • SAS-to-SATA adapter mounting screws go through the bottom of the carrier. • 3.5-inch drive mounting screws go through the sides of the carrier. Drive carrier bottom view Drive carrier side view 6. Insert the screws through the proper holes in the carrier and into the drive or adapter.
Vess R2000 Series Product Manual Promise Technologies Making Management and Data Connections Examples of Vess R2000 Series cabling for data and management in this section include: • “Fibre Channel SAN” on page 39 • “Fibre Channel DAS” on page 42 • “Fibre Channel with JBOD Expansion” on page 44 • “Fibre Channel SAN – No Single Point of Failure” on page 46 • “iSCSI Storage Area Network (SAN)” on page 50 • “iSCSI Direct Attached Storage (DAS)” on page 53 • “iSCSI with JBOD Expansion” o
Product Manual Hardware Installation Fibre Channel SAN Important For a list of supported HBAs, Switches, and SFP transceivers, download the latest compatibility list from PROMISE support: http://www.promise.com/support/.
Vess R2000 Series Product Manual Promise Technologies FC SAN Data Path To establish the data path: 1. Connect FC cables between at least one FC data port on each RAID controller and the FC switch. See “FC SAN data and management connections” on page 41. 2. Connect FC cables between the FC switch and the FC HBA cards in both host PCs or servers. If you have multiple Vess R2600 subsystems, repeat steps 1 and 2 as required. Management Path To establish the management path: 1.
Product Manual Hardware Installation The Vess R2600fiD subsystem is shown with SFP transceivers installed.
Vess R2000 Series Product Manual Promise Technologies Fibre Channel DAS Important For a list of supported HBAs, switches, and SFP transceivers, download the latest compatibility list from PROMISE support: http://www.promise.com/support/. Fibre Channel direct attached storage (DAS) requires: • An FC HBA card in the host PC or server • An SFP transceiver for each connected FC port on the subsystem • A network switch FC DAS Data Path To establish the data path: 1.
Product Manual Hardware Installation The Vess R2600fiD subsystem is shown with SFP transceivers installed.
Vess R2000 Series Product Manual Promise Technologies Fibre Channel with JBOD Expansion JBOD expansion requires at least one SFF-8088 4X to SFF-8088 4X external SAS cable for each JBOD unit. To add JBOD units: 1. Connect the SAS expansion port on the left controller of the RAID subsystem to the SAS data IN port on the left I/O module of the first JBOD unit. See “Vess R2600fiD with FC JBOD expansion connections” on page 45 2.
Product Manual Hardware Installation The Vess R2600fiD subsystem is shown with SFP transceivers installed.
Vess R2000 Series Product Manual Promise Technologies Fibre Channel SAN – No Single Point of Failure An FC SAN with no single point of failure (NSPF) requires: • An FC HBA card in each host PC or server • An SFP transceiver for each connected FC port on the subsystem • Two FC switches • A network switch FC SAN NSPF Data Path To establish the data path: 1. Connect an FC cable between an FC data port on the left RAID controller and one of the FC switches.
Product Manual Hardware Installation The Vess R2600fiD subsystem is shown with SFP transceivers installed.
Vess R2000 Series Product Manual Promise Technologies FC SAN NSPF Management Path To establish the management path: 1. Connect an Ethernet cable between the Management port on each RAID controller and the network switch. See “FC SAN NSPF management connections” on page 49 2. Connect an Ethernet cable between the network port on each host PC or server and the network switch. If you have multiple Vess R2000 subsystems, repeat steps 1 and 2 as required.
Product Manual Hardware Installation The Vess R2000 subsystem is shown with SFP transceivers installed.
Vess R2000 Series Product Manual Promise Technologies iSCSI Storage Area Network (SAN) Important For a list of supported HBA NICs and switches, download the latest compatibility list from PROMISE support: http://www.promise.com/support/. This arrangement requires: • An iSCSI HBA network interface card (NIC) in the host PC or server • A network switch Note Only one iSCSI data cable is required between each RAID controller and the network switch.
Product Manual Hardware Installation iSCSI data and management ports on the RAID controller Management Port 1Gb/s Data Ports 10 Gb/s Data Ports 1 5 2 3 4 6 R2600ti R2600fi R2600i Management Path Each Vess R2600 controller has one (1) Ethernet RJ45 management port connector. To establish the management path: 1. Connect Ethernet cables between the network connector on both host PCs or servers and the standard network switch. See “iSCSI SAN data and management connections” on page 52 2.
Vess R2000 Series Product Manual iSCSI SAN data and management connections 52 Promise Technologies
Product Manual Hardware Installation iSCSI Direct Attached Storage (DAS) Important For a list of supported HBAs and switches, download the latest compatibility list from PROMISE support: http://www.promise.com/support/. This arrangement requires: • An iSCSI HBA network interface card (NIC) in the host PC or server • A standard network switch Data Path Each Vess R2600ti and Vess R2600i controller has four (4) RJ45 iSCSI data port connectors. See To establish the data path: 1.
Vess R2000 Series Product Manual iSCSI DAS data and management connections 54 Promise Technologies
Product Manual Hardware Installation iSCSI with JBOD Expansion JBOD expansion requires at least one SFF-8088 4X to SFF-8088 4X external SAS cable for each JBOD unit. To add JBOD units: 1. Connect the SAS expansion port on the left controller of the RAID subsystem to the SAS data IN port on the left I/O module of the first JBOD unit. See “Vess R2600i with SAS JBOD expansion” on page 56 2.
Vess R2000 Series Product Manual Vess R2600i with SAS JBOD expansion 56 Promise Technologies
Product Manual Hardware Installation Making Serial Cable Connections Serial communication enables the terminal emulation application on your host PC or server to access the Vess Command Line Interface (CLI) to set up a network connection. The Vess R2000 Series package includes one RJ11-to-DB9 serial data cable for each controller. To set up a serial cable connection: 1. Attach the RJ-11 end of the serial data cable to the RJ-11 serial connector on one of the RAID controllers. 2.
Vess R2000 Series Product Manual Promise Technologies Connecting the Power To power on the Vess R2600 and any connected Vess J2600 system, follow these steps: 1. Connect the power insert for all power supplies on all units. 2. Plug in the power cables on all power cords to a suitable grounded power source. 3. To turn on the power to the Vess J2600 or Vess R2600 units, press the power button on the front of the left handle of the Vess R2600 devices.
Product Manual Hardware Installation LED Behavior When the power is switched on, the LEDs on the right handle light up. See When boot-up is finished and the Vess R2600 is functioning normally: • When boot-up is finished and the Vess R2600 subsystem is functioning normally: • Power, Global Enclosure Status, and Global RAID Status LEDs display green continuously. • Controller Activity LED flashes green when there is controller activity.
Vess R2000 Series Product Manual Promise Technologies Front right view of Vess R2600 Front Panel LEDs - Right side Power Global Enclosure Status Power Global RAID Status FRU Status Controller 1 Activity Controller 2 Activity Controller 2 Activity System Heartbeat Front LED Behavior After Boot Up Power Global Enclosure Status Global RAID Status Controller Activity System Heartbeat No power — — No controller present — — All devices normal All logical drives online — — Normal —
Product Manual Hardware Installation Disk Carrier LEDs - front of every carrier Drive Status Power / Activity The Vess R2600 spins up the disk drives sequentially to equalize power draw during start-up. After a few moments: • The Power/Activity LED displays blue when a physical drive is present. • The Drive Status LED displays green when the physical drive is configured as a member of a disk array or as a spare. When the physical drive is not configured, the LED is dark.
Vess R2000 Series Product Manual Promise Technologies Rear Panel PSU & Cooling Unit LEDs The LEDs on the rear panel include LEDs on each cooling fan and each power supply. These LEDs will light green to indicate normal operation. A red LED indicates a problem or unit failure.
Product Manual Hardware Installation Controller LEDs When boot-up is finished and the Vess R2600 subsystem is functioning normally: • Controller status LEDs display green continuously. • Ethernet LEDs display green or flash depending on your network connection. • The FC, iSCSI, SAS, and Expansion LEDs display green or flash during port activity.
Vess R2000 Series Product Manual Promise Technologies Controller LED Behavior When boot-up is finished and the Vess R2000 subsystem is functioning normally, the Controller status LED displays green continuously; the Management port LEDs display green or flash depending on your network connection; the FC, iSCSI, and SAS Expansion LEDs display green or flash during port activity. LED SAS Expansion Controller Status Description Lights green when connected, flashes green when active.
Product Manual Setup System Setup Now that the Vess R2000 subsystem is installed and connected, it is time to continue with setting up the storage arrays and perform other administration functions. You have a choice of user interfaces for management and administration of the Vess R2000. The administrator can choose to use WebPAM PROe, a web-based graphical user interface (GUI), or use the command line interfaces, or CLI. These are both described in detail in separate chapters.
Vess R2000 Series Product Manual Promise Technologies Setting-up the Serial Connection The initial connection accesses the serial port using the serial cable connection you made using the RJ-11 to DB9. Use your PC’s terminal emulation program, such as Microsoft HyperTerminal, to access the Command Line Interface (CLI). To make the initial serial connection: 1.
Product Manual Setup About IP Addresses • “Default IP Addresses” on page 67 • “Choosing DHCP or a Static IP Address” on page 68 • “Accessing the MAC Address in the CLI” on page 69 • “Accessing the MAC Address in the CLU” on page 70 Choosing the appropriate IP addresses is essential to manage your Vess R2000 subsystem over a network. You must change the IP addresses of the subsystems as required for your environment.
Vess R2000 Series Product Manual Promise Technologies Choosing DHCP or a Static IP Address When you setup your Vess R2000, you have the option of: • Enabling DHCP and letting your DHCP server assign the IP address to the Vess R2000’s virtual management port. • Specifying a static IP address for the Vess R2000’s virtual management port. If you choose to enable DHCP, have your Network Administrator dedicate an IP address for the Vess R2000, linked to the Vess R2000’s MAC address.
Product Manual Setup Accessing the MAC Address in the CLI To access the MAC address in the CLI: At the command prompt, type net -a list -v and press Enter. The following information displays: administrator@cli> net -a list -v --------------------------------------------------------------------------ActiveCtrlId: 1 Port: 1 MaxSupportedSpeed: 100Mbps LinkStatus: Up ProtocolFamily: IPv4(Enabled) DHCP: Disabled IP: 10.0.0.1 IPMask: 0.0.0.0 MAC: 00:01:55:61:18:65 DNS: 0.0.0.0 Gateway: 0.0.0.
Vess R2000 Series Product Manual Promise Technologies Accessing the MAC Address in the CLU To access the MAC address in the CLU: 1. At the CLI command prompt, type menu and press Enter. The CLU screen appears. 2. Highlight Network Management and press Enter. 3. Highlight IPv4 and press Enter.
Product Manual Setup Setting-up with the CLI Setting up the Vess R2000 in the CLI includes these actions: • “Making Subsystem Date and Time Settings (CLI)” on page 71 • “Virtual Management Port Settings (CLI)” on page 72 • • “Making Virtual Management Port Settings – Automatically (CLI)” on page 72 • “Making Virtual Management Port Settings – Manually under IPv4 (CLI)” on page 73 • “Making Virtual Management Port Settings – Manually under IPv6 (CLI)” on page 74 “Maintenance Mode Settings (CL
Vess R2000 Series Product Manual Promise Technologies Virtual Management Port Settings (CLI) Making Virtual Management Port Settings – Automatically (CLI) Automatic settings require a DHCP server on your network. DHCP is currently supported on IPv4 only. To enable automatic management port settings: 1. At the command prompt, type net -a mod -f ipv4 -s “dhcp=enable” and press Enter.
Product Manual Setup Making Virtual Management Port Settings – Manually under IPv4 (CLI) To make IPv4 settings manually on the management port: 1. At the command prompt, type net -a mod -f ipv4 -s “ followed by: • primaryip= and the IP address , • primaryipmask= and the subnet mask , • primarydns= and the DNS server IP address , • gateway= and the Gateway server IP address “ and press Enter. Example: administrator@cli> net -a mod -f ipv4 -s “primaryip=10.0.0.1, primaryipmask=255.255.255.
Vess R2000 Series Product Manual Promise Technologies Making Virtual Management Port Settings – Manually under IPv6 (CLI) To make IPv6 settings manually on the management port: 1. At the command prompt, type net -a enable -f ipv6 and press Enter to enable IPv6 on the Vess R2000. After a moment, the comand prompt reappears, indicating that your setting was successful. administrator@cli> 2.
Product Manual Setup DNS: 2001:0db8:85a3:0000:0000:8a2e:0370:7001 Gateway: 2001:0db8:85a3:0000:0000:8a2e:0370:7002 Maintenance Mode Settings (CLI) You also have the option to make maintenance mode settings at a later time in WebPRM PROe. The IP address of the management port can be configured to use a different IP address when a controller is in maintenance mode.
Vess R2000 Series Product Manual Promise Technologies 2. To verify the settings changes, at the command prompt, type net -a list -m and press Enter. The following information displays: administrator@cli> net -a list -m --------------------------------------------------------------------------CtrlId: 1 Port: 1 ProtocolFamily: IPv4(Enabled) DHCP: Enabled IP: 10.0.0.2 IPMask: 255.0.0.0 MAC: 00:01:55:30:65:E9 DNS: 0.0.0.0 Gateway: 0.0.0.
Product Manual Setup Making Maintenance Mode Settings – Manually under IPv4 (CLI) You make these settings for one controller at a time. To make maintenance mode settings: 1. At the command prompt, type net -a mod -m -c 1 -s “ followed by: • primaryip= and the IP address , • primaryipmask= and the subnet mask , • primarydns= and the DNS server IP address , • gateway= and the Gateway server IP address “ and press Enter. Example: administrator@cli> net -a mod -m -c 1 “primaryip=10.0.0.
Vess R2000 Series Product Manual Promise Technologies 3. The following information displays: administrator@cli> net -a list -m --------------------------------------------------------------------------CtrlId: 1 Port: 1 ProtocolFamily: IPv4(Enabled) DHCP: Disabled IP: 10.0.0.2 IPMask: 255.0.0.0 MAC: 00:01:55:30:65:E9 DNS: 0.0.0.0 Gateway: 0.0.0.
Product Manual Setup Making Maintenance Mode Settings – Manually under IPv6 (CLI) You make these settings for one controller at a time. To make maintenance mode settings: 1. At the command prompt, type net -a enable -f ipv6 -m -c 1 and press Enter to enable IPv6. After a moment, the comand prompt reappears, indicating that your setting was successful. administrator@cli> 2.
Vess R2000 Series Product Manual Promise Technologies 1. To verify the settings, at the command prompt, type net -a list -m and press Enter. The following information displays: administrator@cli> net -a list -m -------------------------------------------------------------------------CtrlId: 1 Port: 1 ProtocolFamily: IPv4(Enabled) DHCP: Disabled IP: 10.0.0.2 IPMask: 255.0.0.0 MAC: 00:01:55:30:65:E9 DNS: 0.0.0.0 Gateway: 0.0.0.
Product Manual Setup Setting up with WebPAM PROe Logging into WebPAM PROe 1. Launch your browser. 2. In the browser address field, type in the virtual management port IP address of the Vess R2000 subsystem. Use the virtual management port IP address you set in the CLI (“Setting-up with the CLI” on page 71). Example: • WebPAM PROe uses a secure HTTP connection. https:// • Enter the IP address of the Vess R2000.......................... 10.0.0.1 Together, your entry looks like this: https://10.0.0.
Vess R2000 Series Product Manual Promise Technologies WebPAM PROe log-in screen with display language options Important PROMISE recommends that you change the Administrator’s default password immediately after setup is completed.
Product Manual Setup After log-in, the WebPAM PROe opens with the Dashboard tab. WebPAM PROe Dashboard tab Release 2.0 of the Vess R2000 Series features NAS mode operation and continues to offer full SAN function. The default management interface displayed upon first accessing WebPAM PROe is for System Configuration, this is for setting up arrays and logical drives used for the SAN. Notice the buttons at the top of the page. Use this to toggle between System and NAS configuration.
Vess R2000 Series Product Manual Promise Technologies Creating Disk Arrays and Logical Drives On a newly activated RAID system, there are no disk arrays or logical drives. The term “disk array” includes arrays composed of hard disk drives or solid state drives. To create your disk arrays and logical drives: 1. Click the Storage tab, then click the Wizard option.
Product Manual Setup Automatic Configuration When you choose the Automatic option, the following parameters appear on the screen: • Disk Arrays – The number of logical drives, number of physical drives, ID of each physical drive, configurable capacity, and the media type (hard disk drives or solid state drives). • Logical Drives – The ID numbers of the logical drives, their RAID levels, capacity, sector size, and stripe size.
Vess R2000 Series Product Manual Promise Technologies Advanced Configuration When you choose the Advanced option, the Create Disk Array menu appears. Step 1 – Disk Array Creation 1. Enter your information and choose your options. • Enter a disk array alias in the field provided.
Product Manual Setup Advanced configuration - create logical drives Step 2 – Logical Drive Creation 1. Enter your information and choose your options. • Enter a logical drive alias in the field provided. • Choose a RAID level from the drop-down menu. The choice of RAID levels depends on the number of physical drives in your array. • Note the Max: capacity value. Then enter a capacity value the field provided and choose a unit of measure from the drop-down menu.
Vess R2000 Series Product Manual Promise Technologies Advanced configuration - create spare drives Step 3 – Spare Drive Creation Creating a spare drive is optional but highly recommended. 1. Enter your information and choose your options. • Check the Revertible box if you want this spare drive to be revertible. • Choose the option for the type spare drive you want. Global – Replaces a failed drive in any disk ar ray. Dedicated – Replaces the failed drive only in the assigned disk array. 2.
Product Manual Setup Enabling LUN Mapping and Masking These features are optional for each logical drive. The Enable LUN Mapping dialog box appears after you create a logical drive. To enable LUN Mapping: 1. Click the OK button in the Enable LUN Mapping dialog box. The LUN Mapping & Masking screen appears. 2. Check the Enable LUN Masking box to enable LUN Masking. 3. Click the LUN Mapping button to continue. The initiator list screen displays. 4.
Vess R2000 Series Product Manual Promise Technologies Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe: • Close your browser window • Click Logout on the WebPAM PROe banner Clicking Logout brings you back to the Login Screen. After logging out, you must enter your user name and password in order to log in again. Using WebPAM PROe over the Internet The above instructions cover connections between Vess R2000 and your company network.
Product Manual WebPAM PROe - System Configuration WebPAM PROe - System Configuration This chapter contains the following topics: • “Logging into WebPAM PROe” on page 92 • “Choosing the Display Language” on page 93 • “Perusing the Interface” on page 94 • “Logging out of WebPAM PROe” on page 96 • “Viewing the Storage Network” on page 97 • “Managing Subsystems” on page 99 • “Managing RAID Controllers” on page 111 • “Managing Enclosures” on page 122 • “Managing UPS Units” on page 130 • “Man
Vess R2000 Series Product Manual Promise Technologies Logging into WebPAM PROe 1. Launch your browser. 2. In the browser address field, type in the virtual management port IP address of the Vess R2600 subsystem. Use the IP address you set in the CLI (page 37) or CLU (page 41). Example: • WebPAM PROe uses a secure HTTP connection..https:// • Enter the IP address of the Vess R2600.......................... For example, if your Vess R2600 has an IP address: 10.0.0.
Product Manual WebPAM PROe - System Configuration Choosing the Display Language WebPAM PROe displays in multiple languages. You choose the display language when you log in. If you are already logged in and you want to change the display language: 1. Click Logout at the top right corner of the screen. The Login screen appears. 2. Click the Language drop-down menu and highlight the language you prefer. Login language selection menu 3. Reenter your user name and password. 4. Click the Login button.
Vess R2000 Series Product Manual Promise Technologies Perusing the Interface The WebPAM PROe interface consists of a header and four tabs, each with specific functions.
Product Manual • • • • WebPAM PROe - System Configuration Dashboard tab • RAID subsystem model and type of enclosure • System status • Event information – Most recent NVRAM events • Storage overview – Capacities, number of devices Device tab • Enclosure front and back views • Topology • Enclosure component list and settings • Physical drive management • UPS (unlimited power supply) management • Fibre Channel or iSCSI management Storage tab • Wizard – Automatic or Advanced configur
Vess R2000 Series Product Manual Web PAM PROe Main menu/Dashboard Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe: • Close your browser window • Click Logout on the WebPAM PROe banner Clicking Logout brings you back to the Login Screen. After logging out, you must enter your user name and password in order to log in again.
Product Manual WebPAM PROe - System Configuration Viewing the Storage Network To view the other subsystems on your Storage Network, click the Discovery tab at the left edge of the WebPAM PROe window. Discovery tab in Main menu Logging onto a Subsystem To log onto a subsystem in the list, double-click the subsystem. Caution The new subsystem displays in the same browser tab. Click your browser’s back button to return to the original subsystem.
Vess R2000 Series Product Manual Promise Technologies Filtering the Subsystem List To filter the list, so it shows only specific subsystems, enter a characteristic into the Filter By field and press Enter. To filter by IP address, enter the IP routing prefix for the range you want to display. For example, typing “10.0” in the entry field reveals all subsystems with IP address beginning with the “10.0” prefix. Refreshing the List To refresh the list, click the Refresh link.
Product Manual WebPAM PROe - System Configuration Managing Subsystems Subsystem management includes: • “Viewing Subsystem Information” on page 100 • “Making Subsystem Settings” on page 101 • “Locking or Unlocking the Subsystem” on page 101 • “Restoring Factory Default Settings” on page 103 • “Clearing Statistics” on page 104 • “Saving a Service Report” on page 105 • “Importing a Configuration Script” on page 107” • “Exporting a Configuration Script” on page 108 • “Restarting the Subsystem
Vess R2000 Series Product Manual Promise Technologies Viewing Subsystem Information To view subsystem information, click the Administration tab. The list of subsystems and host controllers displays.
Product Manual WebPAM PROe - System Configuration Making Subsystem Settings To make subsystem settings: 1. Click the Administration tab. 2. Click the Subsystem Information icon. 3. Click the Settings button. 4. Make changes as required: • Enter an alias or change the existing alias in the field provided. • Choose a redundancy type from the drop-down menu. The choices are Active-Active and Active-Standby • Check the box to enable Cache Mirroring (or uncheck to disable) 5. Click the Save button.
Vess R2000 Series Product Manual Resetting the Lock To reset the lock with a new time: 1. Click the Administration tab. 2. Click the Subsystem Information icon. 3. Click the Lock / Unlock button. 4. In the Lock Time field, type a new lock time in minutes. 1440 minutes = 24 hours 5. Click the Lock button. Releasing the Lock To release a lock that you set: 1. Click the Administration tab. 2. Click the Subsystem Information icon. 3. Click the Lock / Unlock button. 4. Click the Unlock button.
Product Manual WebPAM PROe - System Configuration Restoring Factory Default Settings This feature restores settings to their default values. Caution Use this feature only when required and only on the settings that you must reset to default in order to set them correctly. To restore all settings to their default values: 1. Click the Administration tab. 2. Click the Restore Factory Default icon. 3.
Vess R2000 Series Product Manual Promise Technologies Factory Default Settings (by type) Firmware Software NAS • Background activity settings • BGA scheduler settings • Account • Controller settings • Service settings • Windows (CIFS) • Enclosure settings • SNMP settings • UNIX/LINUX (NFS) • FC port settings • Telnet settings • Mac (AFP) • iSCSI port settings • SSH settings • FTP • Management network • Email settings • WebDAV settings • Netsend settings
Product Manual WebPAM PROe - System Configuration Saving a Service Report A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting. To save a Service Report file: 1. Click Save Service Report in the Header (very top of the web interface, next to the Help link). Information for the report is gathered and compiled.
Vess R2000 Series Product Manual Promise Technologies The Service Report includes the following topics, continued: • FC Stats Info • Service Setting – Email • Flash Image Version Info • Service Setting – Netsend • iSCSI Info • Service Setting – NTP • LDAP Info • Service Setting – SLP • LogDrive Info – Basic logical drive information • Service Setting – SNMP • LogDrive Dump Info – Diagnostic information • Service Setting – SSH • Service Setting – Telnet • Logical Drive
Product Manual WebPAM PROe - System Configuration Importing a Configuration Script You can write a CLI configuration script to automatically configure your Vess R2600 subsystem. The script must be a plain, non-encrypted text file. From there, you can import the script from the Host PC and perform the configuration automatically. Cautions Do NOT attempt to write or modify a configuration script until you receive guidance from Technical Support.
Vess R2000 Series Product Manual Promise Technologies Exporting a Configuration Script You can save the configuration from one Vess R2600 RAID subsystem, export it, and then import it to automatically configure your other Vess R2600 RAID subsystems. To export a configuration script: 1. Click the Administration tab. 2. Click the Import/Export icon. 3. Click the Export option. 4. Choose Configuration Script from the Type drop-down menu. 5. Click the Submit button. 6.
Product Manual WebPAM PROe - System Configuration Restarting the Subsystem This function shuts down the subsystem and then restarts it. To restart the subsystem: 1. Click the Administration tab. 2. Click the Subsystem Information icon. 3. Choose the option to apply the restart to the Subsystem, Controller 1 only or Controller 2 only. 4. Click the Shutdown/Restart button. 5. Click the Restart button. 6. Type the word “confirm” in the field provided. 7. Click the Confirm button.
Vess R2000 Series Product Manual Promise Technologies Shutting Down the Subsystem This function shuts down the RAID subsystem without restarting it. To shutdown the subsystem: 1. Click the Administration tab. 2. Click the Subsystem Information icon. 3. Choose the option to apply the shutdown to the Subsystem, Controller 1 only or Controller 2 only 4. Click the Shutdown/Restart button. 5. Click the Shutdown button. 6. Type the word “confirm” in the field provided. 7. Click the Confirm button.
Product Manual WebPAM PROe - System Configuration Managing RAID Controllers RAID controller management includes: • “Viewing Controller Information” on page 112 • “Making Controller Settings” on page 113 • “Viewing Controller Statistics” on page 115 • “Locating a Controller” on page 116 • “Updating Firmware on a RAID Subsystem” on page 117 • “Reconditioning a Battery” on page 120 • “Viewing Battery Information” on page 119 • “Buzzer Settings” on page 121 • ”Silencing the Buzzer” on page 12
Vess R2000 Series Product Manual Promise Technologies Viewing Controller Information To view controller information: 1. Click the Device tab. 2. Click the Component List icon. 3. Click the controller you want, then click the View button.
Product Manual WebPAM PROe - System Configuration 4. Click the Advanced Information tab.
Vess R2000 Series Product Manual Promise Technologies 4. Make settings changes as required: • Enter, change or delete the alias in the Alias field. • LUN Affinity – Choose an enable/disable option from the drop-down menu. RAID controllers must be set to Active-Active. • ALUA – Choose an enable/disable option from the drop-down menu. RAID controllers must be set to Active-Active. See Making Subsystem Settings and “ALUA” . • SMART Log – Check the box to enable or uncheck to disable.
Product Manual WebPAM PROe - System Configuration Notes Power Management must be enabled on the disk array for the HDD Power Saving settings to be effective. See “Making Disk Array Settings” Power Management functions are limited to the features your HDDs actually support. Viewing Controller Statistics To view controller statistics: 1. Click the Device tab. 2. Click the Component List icon. 3. Click the controller you want, then click the View button. 4. Click the Statistics tab.
Vess R2000 Series Product Manual Promise Technologies Locating a Controller This feature causes the controller LEDs to blink for one minute to assist you in locating the controller on a RAID subsystem or JBOD expansion unit. To locate a controller: 1. Click the Device tab. 2. Click the Component List icon. 3. Click the controller you want, then click the Locate button. The controller status LEDs blink for one minute.
Product Manual WebPAM PROe - System Configuration Updating Firmware on a RAID Subsystem Use this function to flash (update) the firmware on the Vess R2600. Download the latest firmware image file from PROMISE support: http://www.promise.com/support/ and save it to your Host PC or TFTP server. Important Verify that no background activities are running on the RAID subsystem. To update the firmware on the RAID subsystem and JBOD expansion units: 1. Click the Administration tab. 2.
Vess R2000 Series Product Manual Promise Technologies Warning Do NOT power off the RAID subsystem during the update! Do NOT move to any other screen until the firmware update operation is completed! When the update is completed a message tells you to reboot the subsystem, 8. Click the OK button. • If you chose the Disruptive Flash Method, the RAID subsystem and JBOD expansion units automatically restart.
Product Manual WebPAM PROe - System Configuration Viewing Battery Information Batteries maintain power to the controller cache in the event of a power failure, thus protecting any data that has not been written to a physical drive. To view battery information: 1. Click the Device tab. 2. Click the Component List icon. 3. Click the battery you want, then click the View button.
Vess R2000 Series Product Manual Promise Technologies Reconditioning a Battery Batteries maintain power to the controller cache in the event of a power failure, thus protecting any data that has not been written to a physical drive. Reconditioning is the action of discharging and recharging a battery to preserve its capacity and performance. Reconditioning is a background activity, it might affect I/O performance. When the recondition is completed, the battery’s cycle count increments by one.
Product Manual WebPAM PROe - System Configuration Buzzer Settings To make buzzer settings: 1. Click the Device tab. 2. Click the Component List icon. 3. Click the Buzzer and click the Settings button. 4. Check the Enable Buzzer box to enable the buzzer, or uncheck the box to disable. 5. Click the Save button. Silencing the Buzzer Caution This action disables the buzzer for all events. To silence the buzzer: 1. Click the Device tab. 2. Click the Component List icon. 3.
Vess R2000 Series Product Manual Managing Enclosures Enclosure management includes the following functions: • “Viewing Enclosure Topology” on page 123 • “Viewing the Enclosures Summary” on page 125 • “Making Enclosure Settings” on page 126 • “Locating an Enclosure” on page 125 • “Viewing FRU VPD Information” on page 127 • “Viewing Power Supply Status” on page 127 • “Viewing Cooling Unit Status” on page 128 • “Viewing Temperature Sensor Status” on page 128 • “Viewing Voltage Sensor St
Product Manual WebPAM PROe - System Configuration Viewing Enclosure Topology This feature displays the connection topology of the Vess R2600 subsystem. Topology refers to the manner in which the data paths among the enclosures are connected. There are three methods: • Individual Subsystem – A single subsystem • JBOD Expansion – Managed through one subsystem or head unit • RAID Subsystem Cascading – Managed through one subsystem or head unit To view enclosure topology: 1. Click the Device tab. 2.
Vess R2000 Series Product Manual Topology display 124 Promise Technologies
Product Manual WebPAM PROe - System Configuration Viewing the Enclosures Summary Enclosure Management includes information, status, settings and location. To access Enclosure Management: 1. Click the Device tab. 2. Click the Component List icon. The following information is shown: • Enclosure ID number • Status • Enclosure Type • Status Description (specific components in need of attention, if any) Locating an Enclosure To locate an enclosure: 1. Click the Device tab. 2.
Vess R2000 Series Product Manual Promise Technologies Viewing Enclosure Information To view enclosure information: 1. Click the Device tab. 2. Click the Component List icon. 3. Click the Enclosure and click the View button.
Product Manual WebPAM PROe - System Configuration Viewing FRU VPD Information FRU VPD refers to Vital Product Data (VPD) information about Field Replaceable Units (FRU) in the enclosure. The number and type of FRU depends on the subsystem model. To view FRU VPD information: 1. Click the Device tab. 2. Click the Component List icon. 3. Click the Enclosure and click the FRU VPD button. Use this information when communicating with Technical Support and when ordering replacement units.
Vess R2000 Series Product Manual Promise Technologies Viewing Cooling Unit Status To view the status of the cooling units: 1. Click the Device tab. 2. Click the Component List icon. 3. Click the Enclosure and click the View button. 4. Scroll down to view the Blowers. The screen displays the status and speed of the cooling units. If blower speed is below the Healthy Threshold, a malfunction is indicated in the Status column. See “Diagnosing an Enclosure Problem” on page 622.
Product Manual WebPAM PROe - System Configuration Viewing Voltage Sensor Status To view the status of the voltage sensors: 1. Click the Device tab. 2. Click the Component List icon. 3. Click the Enclosure and click the View button. 4. Scroll down to view the Voltage Sensors. If any voltage is outside the Healthy Threshold values, a voltage malfunction in the enclosure is indicated in the Status column. See “Diagnosing an Enclosure Problem” on page 622.
Vess R2000 Series Product Manual Promise Technologies Managing UPS Units Uninterruptible Power Supply (UPS) Management includes the following functions: • “Viewing a List of UPS Units” on page 130 • “Viewing UPS Information” on page 133 Viewing a List of UPS Units To view a list of UPS units supporting the Vess R2600: 1. Click the Device tab. 2. Click the UPS icon. Information in the UPS List includes: • ID – The ID number of the UPS • Status – OK means Normal.
Product Manual WebPAM PROe - System Configuration Making UPS Settings These settings control how the Vess R2600 subsystem detects the UPS unit and responds to data reported by the UPS unit. To make UPS settings: 1. Click the Device tab. 2. Click the UPS icon. 3. Click the UPS Settings button. 4. Perform the following actions as required: • Verify the Current UPS Communication method. See Note 1: SNMP – Network connection. USB Unknown – No connection.
Vess R2000 Series Product Manual Promise Technologies of both methods. Note 2: Detection Setting must be set to Auto. If a UPS is detected, the settings changes to Enable. Note 3: The maximum recommended Loading Ratio varies among models of UPS units. The general range is 60% to 80%. Note 4: To specify UPS units by DNS names, ask your IT administrator to add the DNS names to the DNS server, before you make UPS settings.
Product Manual WebPAM PROe - System Configuration Viewing UPS Information To view information about a specific UPS unit: 1. Click the Device tab. 2. Click the UPS icon. 3. Mouse-over UPS and click the View button. UPS information includes: • UPS ID • Model Name • Serial Number • Firmware Version • Manufacture Date • Voltage Rating – Output voltage of the UPS. • Battery Capacity – Backup capacity expressed as a percentage.
Vess R2000 Series Product Manual Promise Technologies Managing Network Connections Network Connections Management includes the following functions: • “Making Virtual Management Port Settings” on page 134 • “Making Maintenance Mode Settings” on page 135 Making Virtual Management Port Settings The Vess R2600 subsystem has a virtual management port, enabling you to log into a Vess R2600 with dual controllers using one IP address.
Product Manual WebPAM PROe - System Configuration Making Maintenance Mode Settings Each controller has its own IP addresses for access when the controller goes into maintenance mode. Before you change settings, please See “About IP Addresses” on page 67. To make maintenance mode settings: 1. Click the Administration tab. 2. Click the Network Management icon. 3. Click the Maintenance Mode tab. 4. Click the controller and protocol family whose settings you want to change and click the Configuration button.
Vess R2000 Series Product Manual Managing Users User management includes: • “Viewing User Information” on page 136 • “Creating a User” on page 137 • “Making User Settings” on page 138 • “Changing User Passwords” on page 139 • “Deleting a User” on page 140 • “Setting User Event Subscriptions” on page 140 • “Importing a User Database” on page 141 • “Exporting a User Database” on page 142 The Administrator or a Super User can perform these tasks.
Product Manual WebPAM PROe - System Configuration Creating a User This action requires Administrator or Super User privileges. To create a user: 1. Click the Administration tab. 2. Click the User Management icon. 3. Click the Add User button. 4. In the Add User dialog box, enter the information in the fields provided: • Name – This is the user’s login name • Display Name • Password • Retype Password • User Email – Required for event notification 5.
Vess R2000 Series Product Manual Promise Technologies Important For this user to receive event notification, Click the new user and click the Subscription button.
Product Manual WebPAM PROe - System Configuration Changing User Passwords This action requires Administrator or Super User privileges. To change a user’s password: 1. Click the Administration tab. 2. Click the User Management icon. 3. In the User list, click the user you want, then click Change Password. 4. In the Change Password dialog box, enter the information in the fields provided: • New Password • Retype Password 5. Click the Save button.
Vess R2000 Series Product Manual Promise Technologies Deleting a User This action requires Administrator or Super User privileges To delete a user: 1. Click the Administration tab. 2. Click the User Management icon. 3. In the User list, click the user you want, then click the Delete button. 4. In the Confirmation box, type the word “confirm” in the field provided and click the Confirm button.
Product Manual WebPAM PROe - System Configuration Importing a User Database You can save the user information and settings from one Vess R2600 RAID subsystem, export it, and then import it to automatically configure your other Vess R2600 RAID subsystems. Caution Importing a user database overwrites the current users and user settings on your Vess R2600 subsystem. To import a user database: 1. Click the Administration tab. 2. Click the Import/Export icon. 3. Click the Import option. 4.
Vess R2000 Series Product Manual Promise Technologies Exporting a User Database You can save the user information and settings from one Vess R2600 RAID subsystem, export it, and then import it to automatically configure your other Vess R2600 RAID subsystems. To export a user database: 1. Click the Administration tab. 2. Click the Import/Export icon. 3. Click the Export option. 4. Choose User Database from the Type drop-down menu. 5. Click the Submit button. 6.
Product Manual WebPAM PROe - System Configuration Managing Background Activities Background activity management includes: • “Viewing Current Background Activities” on page 144 • “Viewing Scheduled Background Activities” on page 144 • “Adding a Scheduled Background Activity” on page 144 • “Changing a Background Activity Schedule” on page 146 • “Enabling or Disabling a Scheduled Background Activity” on page 147 • “Deleting a Scheduled Background Activity” on page 148 • “Media Patrol” on page 14
Vess R2000 Series Product Manual Viewing Current Background Activities To view a list of current background activities: 1. Click the Administration tab. 2. Click the Background Activities icon. The list of background appears. Currently running activities show a progress bar. Viewing Scheduled Background Activities To view a list of scheduled background activities: 1. Click the Administration tab. 2. Click the Background Activities icon. The list of background appears. 3.
Product Manual WebPAM PROe - System Configuration 7. Choose the option for the activity you want: • Media Patrol • Redundancy Check • Spare Check • Battery Recondition 8. Choose a Start Time from the drop-down menus. The menus have a 24-hour clock. 9. Choose a Recurrence Pattern option, daily, weekly, or monthly. • For the Daily option, enter an interval in the Every field. • For the Weekly option, enter an interval in the Every field and choose one or more days of the week.
Vess R2000 Series Product Manual Promise Technologies Changing a Background Activity Schedule To change an existing scheduled background activity: 1. Click the Administration tab. 2. Click the Background Activities icon. The list of background appears. 3. Click the Scheduler button. The list of currently scheduled background activities appears. 4. Click the background activity and click the Settings button. 5. Make settings changes as required: • Choose a Start Time from the drop-down menus.
Product Manual WebPAM PROe - System Configuration Enabling or Disabling a Scheduled Background Activity Background activity schedules are enabled by default when you create the schedule. If you want to stop a background activity now but plan to use it again in the future, disable the scheduled activity rather than deleting it. To enable or disable change an existing scheduled background activity: 1. Click the Administration tab. 2. Click the Background Activities icon. The list of background appears. 3.
Vess R2000 Series Product Manual Deleting a Scheduled Background Activity To change an existing scheduled background activity: 1. Click the Administration tab. 2. Click the Background Activities icon. The list of background appears. 3. Click the Scheduler button. The list of currently scheduled background activities appears. 4. Click the background activity and click the Delete button. 5. In the confirmation box, click the confirm button.
Product Manual WebPAM PROe - System Configuration Media Patrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks are enabled by default on all disk arrays and spare drives. Media Patrol is concerned with the media itself, not the data recorded on the media. If Media Patrol encounters a critical error, it triggers PDM if PDM is enabled on the disk array. See “Making Disk Array Settings” on page 192.
Vess R2000 Series Product Manual Promise Technologies Redundancy Check Redundancy Check is a routine maintenance procedure for fault-tolerant disk arrays (those with redundancy) that ensures all the data matches exactly. Redundancy Check can also correct inconsistencies. See “Redundancy Check on a Logical Drive” on page 207. Making Redundancy Check Settings To make Redundancy Check settings: 1. Click the Administration tab. 2. Click the Background Activities icon.
Product Manual WebPAM PROe - System Configuration Initialization Technically speaking, Initialization is a foreground activity, as you cannot access a logical drive while it is initiating. Initialization is normally done to logical drives after they are created from a disk array. Initialization sets all data bits in the logical drive to zero. The action is useful because there may be residual data on the logical drives left behind from earlier configurations.
Vess R2000 Series Product Manual Promise Technologies Rebuild When you rebuild a disk array, you are actually rebuilding the data on one physical drive. • When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array begins to rebuild automatically using the spare drive.
Product Manual WebPAM PROe - System Configuration Migration The term “Migration” means either or both of the following: • Change the RAID level of a logical drive. • Expand the storage capacity of a logical drive. See “Migrating a Logical Drive’s RAID Level” on page 208 and “RAID Level Migration” on page 569. Making Migration Settings To make migration settings: 1. Click the Administration tab. 2. Click the Background Activities icon. The list of background activities appears. 3.
Vess R2000 Series Product Manual Promise Technologies PDM Predictive Data Migration (PDM) is the migration of data from the suspect physical drive to a spare drive, similar to rebuilding a logical drive. But unlike Rebuilding, PDM constantly monitors your physical drives and automatically copies your data to a spare drive before the physical drive fails and your logical drive goes Critical. See “Running PDM on a Disk Array” on page 194 and “PDM” on page 550.
Product Manual WebPAM PROe - System Configuration Transition Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non-revertible spare drive. See “Running a Transition on a Spare Drive” on page 217. Making Transition Settings To make Transition settings: 1. Click the Administration tab. 2. Click the Background Activities icon. The list of background activities appears. 3. Click the Settings button. 4.
Vess R2000 Series Product Manual Promise Technologies Synchronization Synchronization is automatically applied to redundant logical drives when they are created. Synchronization recalculates the redundancy data to ensure that the working data on the physical drives is properly in sync. Mouse-over on the logical drive, click the View button, and look under Logical Drive Information beside the line that says Synchronized. A Yes means the logical drive was synchronized.
Product Manual WebPAM PROe - System Configuration Managing Storage Services Storage service management includes: • “Viewing a List of Services” below • “Email Service” on page 158 • “Telnet Service” on page 160 • “SSH Service” on page 162 • “SNMP Service” on page 164 • “Netsend Service” on page 167 Viewing a List of Services This feature displays all software services running on the RAID subsystem. To view the list of software services: 1. Click the Administration tab. 2.
Vess R2000 Series Product Manual Promise Technologies Email Service Email service enables the RAID subsystem to send you Email messages about events and status changes. By default, Email service is set to Automatic. Stopping Email Service To stop the Email service: 1. Click the Administration tab. 2. Click the Services icon. 3. Click the Email service and click the Stop button. 4. Click the Confirm button. To start the Email service after stopping it: 1. Click the Administration tab. 2.
Product Manual WebPAM PROe - System Configuration Making Email Settings To change Email service settings: 1. Click the Administration tab. 2. Click the Services icon. 3. Click the Email service and click the Settings button. 4. Make settings changes as required: • Choose a startup type, Automatic – (default) Starts and runs with the subsystem. Manual – You start the service when you need it. • • • • • • SMTP Server IP address. SMTP Authentication – The Yes option enables authentication.
Vess R2000 Series Product Manual Promise Technologies Telnet Service Telnet service enables you to access the RAID subsystem’s Command Line Interface (CLI) through a network connection. Stopping Telnet Service To stop the Telnet service: 1. Click the Administration tab. 2. Click the Services icon. 3. Click Telnet service and click the Stop button. 4. Click the Confirm button. To start the Telnet service after stopping it: 1. Click the Administration tab. 2. Click the Services icon. 3.
Product Manual WebPAM PROe - System Configuration Making Telnet Settings To change Telnet service settings: 1. Click the Administration tab. 2. Click the Services icon. 3. Click Telnet service and click the Settings button. 4. Make settings changes as required: • Choose a startup type, Automatic – Starts and runs with the subsystem. Manual – (default) You start the service when you need it. • Port number – Default is 2300. • Max Number of Concurrent Connections – Default is 4. Maximum number is 4.
Vess R2000 Series Product Manual Promise Technologies SSH Service Secure Shell (SSH) service enables you to access the subsystem’s Command Line Interface (CLI) through a network connection. Stopping SSH Service To stop SSH service: 1. Click the Administration tab. 2. Click the Services icon. 3. Click SSH service and click the Stop button. 4. Click the Confirm button. To start SSH service after stopping it: 1. Click the Administration tab. 2. Click the Services icon. 3.
Product Manual WebPAM PROe - System Configuration Making SSH Settings To change SSH service settings: 1. Click the Administration tab. 2. Click the Services icon. 3. Click the SSH service and click the Settings button. 4. Make settings changes as required: • Choose a startup type, Automatic – (default) Starts and runs with the subsystem. Manual – You start the service when you need it. • Port number - Default is 22. • Max Number of Concurrent Connections – Default is 4. Maximum number is 4.
Vess R2000 Series Product Manual Promise Technologies SNMP Service Simple Network Management Protocol (SNMP) service enables the SNMP browser to obtain information from the RAID subsystem. The Trap Sink is where SNMP events are sent and can be viewed. Stopping SNMP Service To stop the SNMP service: 1. Click the Administration tab. 2. Click the Services icon. 3. Click SNMP service and click the Stop button. 4. Click the Confirm button. To start the SNMP service after stopping it: 1.
Product Manual WebPAM PROe - System Configuration Making SNMP Settings To change SNMP service settings: 1. Click the Administration tab. 2. Click the Services icon. 3. Click the SNMP service and click the Settings button. 4. Make settings changes as required: • Choose a startup type, Automatic – (default) Starts and runs with the subsystem. Manual – You start the service when you need it. • Port Number – Default is 161. • System Name – No default. • System Location – Default is USA.
Vess R2000 Series Product Manual Deleting an SNMP Trap Sink To delete a trap sink: 1. Click the Administration tab. 2. Click the Services icon. 3. Click SNMP service and click the Settings button. 4. In the Trap Sink list and click the Trap Sink you want to delete. 5. Click the Trash icon. The trap sink is deleted. 6. Click the Save button. 7. Click the Confirm button.
Product Manual WebPAM PROe - System Configuration Netsend Service Netsend service sends RAID subsystem events in the form of text messages to the Host PC and other networked PCs configured to receive Netsend event messages by setting up Netsend server accounts. This service is set to Manual startup by default. It does not run unless you start it manually or change the startup type to Automatic. Starting Netsend Service To restart the Netsend service: 1. Click the Administration tab. 2.
Vess R2000 Series Product Manual Making Netsend Settings To change Netsend service settings: 1. Click the Administration tab. 2. Click the Services icon. 3. Click the Netsend service and click the Settings button. 4. Choose a startup type, • Automatic – Starts and runs with the subsystem. • Manual – (default) You start the service when you need it. 5. Click the Save button. 6. Click the Confirm button. Adding Netsend Server Accounts To add a Netsend server account: 1.
Product Manual WebPAM PROe - System Configuration Event Severity Levels Level Description Fatal Non-recoverable error or failure has occurred. Critical Action is needed now and the implications of the condition are serious. Major Action is needed now. Minor Action is needed but the condition is not a serious at this time. Warning User can decide whether or not action is required. Information Information only, no action is required. Deleting Netsend Server Accounts To delete a Netsend server account: 1.
Vess R2000 Series Product Manual Promise Technologies Working with the Event Viewer Working with the Event Viewer includes the following functions: • “Viewing Runtime Events” on page 171 • “Saving Runtime Events” on page 171 • “Clearing Runtime Events” on page 172 • “Viewing NVRAM Events” on page 172 • “Saving NVRAM Events” on page 173 • “Clearing NVRAM Events” on page 173 The Event Viewer displays log of subsystem events.
Product Manual WebPAM PROe - System Configuration Viewing Runtime Events To display Runtime Events: 1. Click the Administration tab. 2. Click the Events icon. The log of Runtime Events appears. Events are added to the top of the list. Each item includes: • Index number – Begins with 0 at system startup. • Device – Disk Array, Logical Drive, Physical Drive by its ID number.
Vess R2000 Series Product Manual Promise Technologies Clearing Runtime Events To clear the Runtime Events log: 1. Click the Administration tab. 2. Click the Events icon. 3. Click the Clear button. 4. In the Confirmation box, type the word “confirm” in the field provided and click the Confirm button. Viewing NVRAM Events This screen displays a list of and information about the most important events over multiple subsystem startups. To display NVRAM events: 1. Click the Administration tab. 2.
Product Manual WebPAM PROe - System Configuration Saving NVRAM Events This feature saves a plain text file of NVRAM events to your host PC or server using your browser. To save NVRAM Events: 1. Click the Administration tab. 2. Click the Events icon. 3. Click the NVRAM Events button. 4. Click the Save button. 5. Follow your browser’s procedure to save the event file to the desired location. Clearing NVRAM Events To clear the Runtime Events log: 1. Click the Administration tab. 2. Click the Events icon. 3.
Vess R2000 Series Product Manual Promise Technologies Monitoring Performance Performance monitoring includes: • “Monitoring I/O Performance” below • “Monitoring PSU Wattage” on page 176 Monitoring I/O Performance The Performance Monitor displays real-time performance statistics for logical drives, physical drives, and Fibre Channel or iSCSI data ports. The vertical scale adjusts dynamically to accommodate the statistical data.
Product Manual WebPAM PROe - System Configuration Physical Drive 1. Under Physical Drive, choose the metric you want to see from the Measurement drop-down menu. • Bandwidth in MB/s • Maximum latency in ms • Average latency in ms • Minimum latency in ms • I/Os per second 2. Click the Select Physical Drives button and check the boxes for the physical drives you want to see. • Total of all physical drives • Up to 8 individual physical drives Port 1.
Vess R2000 Series Product Manual Promise Technologies Monitoring PSU Wattage The PSU Wattage Monitor displays real-time performance statistics for logical drives, the input power of all enclosures and the input power of an individual. The vertical scale adjusts dynamically to accommodate the statistical data. Because it reports performance in real-time, to see data in the monitor, there must be I/O data activity taking place between the Vess R2600 subsystem and the Host.
Product Manual WebPAM PROe - System Configuration Managing Physical Drives Physical drive management includes: For physical disk troubleshooting, see “Physical Drive Problems” on page 631.
Vess R2000 Series Product Manual Viewing a List of Physical Drives To view a list of physical drives in the RAID system: 1. Click the Device tab. 2. Click the Physical Drive icon. The list of enclosures and the physical drives inside them displays.
Product Manual WebPAM PROe - System Configuration 3. Click the physical drive you want, then click the View button. Physical drive information includes: • Model - Model of PROMISE system • Configuration – Array number and sequence number, spare number, Model – Make and model of the drive • Physical Drive ID – ID number of the physical drive • Location – Enclosure number and slot number • Drive Interface – SATA 1.
Vess R2000 Series Product Manual Promise Technologies Advanced information for SAS physical drives includes: • Read Cache – Enabled or disabled • Port 1 SAS Address • Read Cache Support – Yes or No • • Write Cache – Enabled or disabled Port 2 Negotiated Physical Drive Speed • Write Cache Support – Yes or No • Port 2 SAS Address • Enable Read Look Ahead Support – Yes or No • Drive Temperature in ºC • Drive Reference Temperature in ºC • Read Look Ahead Cache – Enabled or disab
Product Manual WebPAM PROe - System Configuration Making Individual Physical Drive Settings To make individual physical drive settings: 1. Click the Device tab. 2. Click the Physical Drive icon. 3. Click the physical drive you want, then click the Settings button. 4. On the Settings tab: • Enter, change, or delete the alias in the Alias field. 5. On the SMART Log Settings tab: • Check the box to enable the SMART log. 6. Click the Save button.
Vess R2000 Series Product Manual Promise Technologies Viewing Physical Drive Statistics To view physical drive statistics: 1. Click the Device tab. 2. Click the Physical Drive icon. 3. Click the physical drive you want, then click the View button. 4. Click the Statistics tab.
Product Manual WebPAM PROe - System Configuration Viewing Physical Drive SMART Log Information To view physical drive SMART Log information: 1. Click the Device tab. 2. Click the Physical Drive icon. 3. Click the physical drive you want, then click the View button. 4. Click the SMART Log tab.
Vess R2000 Series Product Manual Promise Technologies Saving the Physical Drive SMART Log To save the physical drive SMART Log: 1. Click the Device tab. 2. Click the Physical Drive icon. 3. Click the physical drive you want, then click the View button. 4. Click the SMART Log tab. 5. Click the Save Advanced SMART Log button. Your browser saves a text file containing the SMART Log to its designated download folder.
Product Manual WebPAM PROe - System Configuration Forcing a Physical Drive Offline This feature applies only to physical drives assigned to disk arrays. Caution Forcing a physical drive offline is likely to cause data loss. Back up your data before you proceed. Use this function only when required. Important Forcing a physical drive offline causes your logical drives to become degraded. If Auto Rebuild is enabled and a spare drive is available, the disk array begins rebuilding itself automatically.
Vess R2000 Series Product Manual Promise Technologies Clearing a Stale or a PFA Condition This procedure is used to clear configuration data on a physical drive; or if the physical drive is stale or the has errors putting it in PFA status. Stale – The physical drive contains obsolete disk array information. PFA – The physical drive has errors resulting in a prediction of failure. Be sure you have corrected the condition by a physical drive replacement, rebuild operation, etc., first.
Product Manual WebPAM PROe - System Configuration Managing Disk Arrays For disk array troubleshooting, see “” on page 631.
Vess R2000 Series Product Manual Promise Technologies Viewing Disk Array Information To view disk array information: 1. Click the Storage tab. 2. Click the Disk Array icon. The list of disk arrays appears. 3. Click the disk array you want, then click the View button. Array information displays, including: • ID – DA0, DA1, DA2, etc.
Product Manual WebPAM PROe - System Configuration Disk Array Operational Status • OK – This is the normal state of a logical drive. When a logical drive is Functional, it is ready for immediate use. For RAID Levels other than RAID 0 (Striping), the logical drive has full redundancy. • Synchronizing – This condition is temporary. Synchronizing is a maintenance function that verifies the integrity of data and redundancy in the logical drive.
Vess R2000 Series Product Manual Promise Technologies 4. Accept the defaults or make changes: • Enter an alias in the Alias field Maximum of 32 characters; letters, numbers, space between characters, and underline. • Media Patrol – Uncheck to disable on this array. • PDM – Uncheck to disable on this array. • Power Management – Uncheck to disable on this array.
Product Manual WebPAM PROe - System Configuration Deleting a Disk Array Caution If you delete a disk array, you also delete any logical drives that belong to it, along with the data in those logical drives. Back up any important data before deleting a disk array. This action requires Administrator or Super User privileges. To delete a disk array: 1. Click the Storage tab. 2. Click the Disk Array icon. 3. Click the disk array you want, then click the Delete button. 4.
Vess R2000 Series Product Manual Promise Technologies Making Disk Array Settings To make disk array settings: 1. Click the Storage tab. 2. Click the Disk Array icon. The list of disk arrays appears. 3. Click the disk array you want, then click the Settings button. 4. Make settings changes as required: • Enter, change or delete the alias in the Alias field Maximum of 32 characters; letters, numbers, space between characters, and underline.
Product Manual WebPAM PROe - System Configuration Running Media Patrol on a Disk Array Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. If Media Patrol encounters a critical error, it triggers PDM if PDM is enabled on the disk array. For more information, see “Media Patrol” on page 549 and “PDM” on page 550. Running Media Patrol To run Media Patrol: 1. Click the Administration tab. 2. Click the Background Activities icon.
Vess R2000 Series Product Manual Promise Technologies Running PDM on a Disk Array Predictive Data Migration (PDM) is the migration of data from the suspect disk drive to a spare disk drive. For more information, see “PDM” on page 550. Running PDM To run PDM on a disk array: 1. Click the Administration tab. 2. Click the Background Activities icon. The list of background activities appears. 3. Mouse-over PDM and click the Start button. 4.
Product Manual WebPAM PROe - System Configuration Preparing a Disk Array for Transport This feature prepares the physical drives that make up the disk array to be removed from the enclosure and installed in a different location. To prepare a disk array for transport: 1. Click the Storage tab. 2. Click the Disk Array icon. The list of disk arrays appears. 3. Click the disk array you want, then click the Transport button. 4. Click the Confirm button. The status changes to Transport Ready. 5.
Vess R2000 Series Product Manual Promise Technologies Performing a Manual Rebuild To perform a manual rebuild: 1. Click the Administration tab. 2. Click the Background Activities icon. The list of background activities appears. 3. Mouse-over Rebuild and click the Start button. 4. From the Source Physical Drive drop-down menu, choose a Source disk array and physical drive. Arrays have an ID No. Physical drives have a Seq. No. (sequence number) 5.
Product Manual WebPAM PROe - System Configuration Managing Logical Drives Logical drive management includes: • “Viewing a List of Logical Drives” on page 198 • “Viewing Logical Drive Information” on page 198 • “Viewing Logical Drive Check Tables” on page 201 • “Creating a Logical Drive Manually” on page 202 • “Deleting a Logical Drive” on page 203 • “Making Logical Drive Settings” on page 204 • “Locating a Logical Drive” on page 205 • “Initializing a Logical Drive” on page 206 • “Redundan
Vess R2000 Series Product Manual Promise Technologies Viewing a List of Logical Drives To view a list of logical drives: 1. Click the Storage tab. 2. Click the Logical Drive icon. The list of logical drives appears. Logical Drive information includes: • ID – LD0, LD1, LD2, etc. • Alias – If assigned. • Status – A green check • icon means OK. • Capacity – Data capacity of the logical drive. • RAID Level – Set when the logical drive was created.
Product Manual WebPAM PROe - System Configuration 3. Click the logical drive you want, then click the View button. Logical Drive information displays, including: • ID – LD0, LD1, LD2, etc. • Alias – If assigned • Array ID –- ID number of the disk array where this logical drive was created • RAID Level – Set when the logical drive was created • Operational Status – OK means normal • Capacity – Data capacity of the logical drive • Number of Axles – For RAID 10, 2 axles.
Vess R2000 Series Product Manual Viewing Logical Drive Statistics To view logical drive statistics: 1. Click the Storage tab. 2. Click the Logical Drive icon. The list of logical drives appears. 3. Click the logical drive you want, then click the View button. 4. Click the Statistics tab.
Product Manual WebPAM PROe - System Configuration Viewing Logical Drive Check Tables This feature enables you to view error tables. Use this information to evaluate the integrity of the logical drive and to determine whether corrective action is needed. To view logical drive check tables: 1. Click the Storage tab. 2. Click the Logical Drive icon. The list of logical drives appears. 3. Click the logical drive you want, then click the Check Table button. 4. Choose an option: • All – All errors.
Vess R2000 Series Product Manual Promise Technologies Creating a Logical Drive Manually This feature creates a logical drive only. You can also use the Wizard to create a disk array with logical drives and spare drives at the same time. This action requires Super User or Power User privileges. To create a logical drive manually: 1. Click the Storage tab. 2. Click the Logical Drive icon. 3. Click the Create Logical Drive button. 4.
Product Manual WebPAM PROe - System Configuration If there is capacity remaining, you can create an additional logical drive. 11. When you are finished, click the Submit button. The new logical drive or drives appear in the logical drive list. New logical drives are automatically synchronized. You can access the logical drive during synchronization. Deleting a Logical Drive Caution If you delete a logical drive, you also delete all the data in the logical drive.
Vess R2000 Series Product Manual Promise Technologies Making Logical Drive Settings To make logical drive settings: 1. Click the Storage tab. 2. Click the Logical Drive icon. The list of logical drives appears. 3. Click the logical drive you want, then click the Settings button. 4. Make settings changes as required: • Enter, change, or delete the alias in the Alias field. Maximum of 32 characters; letters, numbers, space between characters, and underline. • Choose a Read (cache) Policy.
Product Manual WebPAM PROe - System Configuration Locating a Logical Drive This feature causes the drive carrier LEDs to flash for one minute to assist you in locating the physical drives that make up this logical drive. To locate a logical drive: 1. Click the Storage tab. 2. Click the Logical Drive icon. The list of logical drives appears. 3. Click the logical drive you want, then click the Locate button. The drive carrier status LEDs of the disk carriers making up the logical drive flash for one minute.
Vess R2000 Series Product Manual Promise Technologies Initializing a Logical Drive Initialization is normally done to logical drives after they are created from a disk array. Warning When you initialize a logical drive, all the data on the logical drive is lost. Backup any important data before you initialize a logical drive. To initialize a logical drive: 1. Click the Administration tab. 2. Click the Background Activities icon. The list of background activities appears. 3.
Product Manual WebPAM PROe - System Configuration Redundancy Check on a Logical Drive Redundancy Check is a routine maintenance procedure for fault-tolerant disk arrays (those with redundancy) that ensures all the data matches exactly. Redundancy Check can also correct inconsistencies. To run Redundancy Check on a logical drive: 1. Click the Administration tab. 2. Click the Background Activities icon. The list of background activities appears. 3. Mouse-over Redundancy Check and click the Start button. 4.
Vess R2000 Series Product Manual Promise Technologies Migrating a Logical Drive’s RAID Level The term “Migration” means either or both of the following: • Change the RAID level of a logical drive. • Expand the storage capacity of a logical drive. Before you begin a migration, examine your current disk array to determine whether: • The physical drives in your array can support the target RAID level. • There is sufficient capacity to accommodate the target logical drive size.
Product Manual WebPAM PROe - System Configuration Migrating a Logical Drive To migrate a logical drive: 1. Click the Administration tab. 2. Click the Background Activities icon. The list of background activities appears. 3. Mouse-over Migrate and click the Start button. 4. In the Select Disk Array drop-down menu, choose the source disk array. 5. In the Select Physical Drives diagram, click the drives to add them to your array. The ID numbers of the chosen drives appear in the field below the diagram. 6.
Vess R2000 Series Product Manual Promise Technologies Creating a LUN Clone A LUN clone is an exact copy of the original LUN or logical drive, including all the data it contains, at one point in time. Use a LUN clone as a backup or to copy a LUN from one system to another. A LUN clone has the same capacity, stripe size, read and write policies as the original LUN. However, the LUN clone can be a different RAID level. The choice of RAID levels depends on the disk array.
Product Manual WebPAM PROe - System Configuration To create a LUN clone of a logical drive: 1. Click the Storage tab. 2. Click the Logical Drive icon. The Logical Drive list appears. 3. Click the logical drive you want, then click the LUN Clone to DA button to clone the LUN to a Disk Array or LUN Clone to LD button to clone the LUN to a Logical Drive. 4.
Vess R2000 Series Product Manual Promise Technologies Managing Spare Drives Spare drive management includes: • “Viewing a List of Spare Drives” on page 212 • “Viewing Spare Drive Information” on page 213 • “Creating a Spare Drive Manually” on page 214 • “Deleting a Spare Drive” on page 215 • “Making Spare Drive Settings” on page 215 • “Locating a Spare Drive” on page 216 • “Running Spare Check” on page 216 • “Running a Transition on a Spare Drive” on page 217 Viewing a List of Sp
Product Manual WebPAM PROe - System Configuration Viewing Spare Drive Information To view spare drive information: 1. Click the Storage tab. 2. Click the Spare Drive icon. The list of spare drives appears. 3. Click the spare drive you want, then click the View button. Spare Drive information displays, including: • Spare Drive ID – Spare0, Spare1, etc.
Vess R2000 Series Product Manual Promise Technologies Creating a Spare Drive Manually This feature creates a spare drive only. You can also use the Wizard to create a disk array with logical drives and spare drives at the same time. This action requires Super User or Power User privileges. To create a spare drive: 1. Click the Storage tab. 2. Click the Spare Drive icon. 3. Click the Create Spare Drive button. 4.
Product Manual WebPAM PROe - System Configuration Deleting a Spare Drive This action requires Administrator or a Super User privileges. To delete a spare drive: 1. Click the Storage tab. 2. Click the Spare Drive icon. 3. Click the spare drive you want, then click the Delete button. 4. In the Confirmation box, type the word “confirm” in the field provided and click the Confirm button. Making Spare Drive Settings To make spare drive settings: 1. Click the Storage tab. 2. Click the Spare Drive icon. 3.
Vess R2000 Series Product Manual Promise Technologies Locating a Spare Drive Spare drives are located in the same way as individual physical drives. To locate a spare drive: 1. Click the Storage tab. 2. Click the Spare Drive icon. The list of spare drives appears. 3. In the spare drive list, identify the physical drive ID number. 4. Click the Device tab. 5. Click the Physical Drive icon. The list of physical drives appears. 6.
Product Manual WebPAM PROe - System Configuration Running a Transition on a Spare Drive Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non-revertible spare. You must specify an unconfigured physical drive of the same or larger capacity and same media type as the revertible spare drive. See “Transition” on page 581. Running a Transition To run a transition on a revertible spare drive: 1.
Vess R2000 Series Product Manual Promise Technologies Managing Initiators Initiator management includes: • “Viewing a List of Initiators” on page 218 • “Adding an FC Initiator” on page 219 • “Deleting an FC Initiator” on page 220 • “Adding an iSCSI Initiator” on page 221 Viewing a List of Initiators The Vess R2600’s initiator list displays initiators available for mapping to a LUN or logical drive.
Product Manual WebPAM PROe - System Configuration Adding an FC Initiator You must add an initiator to the Vess R2600’s initiator list in order to map your LUN or logical drive to the initiator. Method 1: Inputting the Initiator Name This action requires Administrator or Super User privileges. To add a Fibre Channel initiator to the list: 1. Click the Storage tab. 2. Click the Initiator icon. 3. Click the Add Initiator button. 4. Input the initiator name in the fields provided.
Vess R2000 Series Product Manual Promise Technologies Deleting an FC Initiator Caution If you delete an initiator, you delete the LUN map associated with that initiator. Verify that the LUN map is no longer needed before deleting the initiator This action requires Administrator or Super User privileges. To delete an FC initiator: 1. Click the Storage tab. 2. Click the Initiator icon. 3. Click the initiator you want, then click the Delete button. 4.
Product Manual WebPAM PROe - System Configuration Adding an iSCSI Initiator To add an iSCSI initiator to the list: 1. Click the Storage tab. 2. Click the Initiator icon. 3. Click the Add Initiator button. 4. Input the initiator name in the fields provided. An iSCSI initiator name is the iSCSI name of the initiator device, composed of a single text string. Example: iqn.1991-05.com.microsoft:promise-29353b7. Obtain the initiator name from the initiator utility on your host system.
Vess R2000 Series Product Manual Promise Technologies Managing LUNs LUN management includes: • “Viewing a List of LUN Maps” on page 222 • “LUN Mapping and Masking” on page 222 • “Adding a LUN Map” on page 223 • “Editing a LUN Map” on page 224 • “Enabling and Disabling LUN Masking” on page 225 Viewing a List of LUN Maps To view a list of LUN maps: 1. Click the Storage tab. 2. Click the LUN Mapping & Masking icon. The list of LUN maps appears.
Product Manual WebPAM PROe - System Configuration Adding a LUN Map For FC systems or iSCSI systems, you can set up an Initiator LUN map. A maximum of 256 logical drives can be mapped to an FC initiator or an iSCSI initiator. To assign a LUN to an initiator, add the initiator first. See “Adding an FC Initiator” on page 219 or “Adding an iSCSI Initiator” on page 221. LUN masking must be enabled in order to map a LUN. See “Enabling and Disabling LUN Masking” on page 225. To add a LUN map: 1.
Vess R2000 Series Product Manual Promise Technologies 7. Click a logical drive to highlight it. Then click the < button to assign the logical drive to an initiator or port. Or click the << button to assign all logical drives to an initiator or port. The logical drive moves to the Initiator, Port, or Target list with a default LUN of 0. Type the LUN you want to assign to this initiator, from 0 to 255. Each logical drive can have only one unique LUN. 8. Click the Next button.
Product Manual WebPAM PROe - System Configuration Deleting a LUN Map Deleting a LUN map prevents the initiator from accessing the LUN while LUN masking is enabled. To delete a LUN map: 1. Click the Storage tab. 2. Click the LUN Mapping & Masking icon. The list of LUN maps appears. 3. Click the LUN map you want, then click the Delete button. 4. In the Confirmation box, type the word “confirm” in the field provided and click the Confirm button.
Vess R2000 Series Product Manual Promise Technologies Managing Fibre Channel Connections Fibre Channel management includes: • “Viewing FC Node Information” on page 227 • “Viewing FC Port Information” on page 227 • “Making FC Port Settings” on page 228 • “Viewing FC Port Statistics” on page 229 • “Viewing a List of FC Initiators on the Fabric” on page 229 • “Viewing a List of FC SFPs” on page 230 Also see “Adding an FC Initiator” on page 219 and “Deleting an FC Initiator” on page 220.
Product Manual WebPAM PROe - System Configuration Viewing FC Node Information To view Fibre Channel node information: 1. Click the Device tab. 2. Click the FC Management icon. 3. Click the Node tab. Node information includes: • Worldwide Node Name (WWNN) • Maximum Frame Size • Supported FC Class • Supported speeds Viewing FC Port Information To view Fibre Channel port information: 1. Click the Device tab. 2. Click the FC Management icon. 3. Click the Port tab. 4.
Vess R2000 Series Product Manual Promise Technologies Port information includes: • FC Port ID - FC port number • Location - Controller ID number • State - Link status • Identifier - (hexadecimal) • Topology Attached • Alias WWPN - • WWNN - World Wide Node Name • WWPN - Worldwide Port Name • Fabric WWPN • Fabric WWNN • Current Speed • Link Type • Configured Link Speed • Configured Topology • Hard ALPA Making FC Port Settings To make Fibre Channel port settings: 1.
Product Manual WebPAM PROe - System Configuration Note In some cases, HBA settings to N-Port only work if connected to the switch. Refer to your HBA manual for more information. Viewing FC Port Statistics To view Fibre Channel port statistics: 1. Click the Device tab. 2. Click the FC Management icon. 3. Click the Statistics tab. 4. Mouse over the FC port you want to access and click the View button. To clear FC port statistics, see “Clearing Statistics” on page 104.
Vess R2000 Series Product Manual Promise Technologies Viewing a List of FC Logged-in Devices Logged-in devices refers to all Fibre Channel devices currently logged into the Vess R2600. The device list includes: • FC ports • FC switches, if attached • FC initiators To view a list FC logged-in devices: 1. Click the Device tab. 2. Click the FC Management icon. 3. Click the Logged In Device tab.
Product Manual WebPAM PROe - System Configuration Managing iSCSI Connections iSCSI management includes: • “Viewing a List of iSCSI Targets” on page 232 • “Viewing iSCSI Target Information” on page 232 • “Making iSCSI Target Settings” on page 234 • “Viewing a List of iSCSI Portals” on page 234 • “Adding iSCSI Portals” on page 236 • “Making iSCSI Portal Settings” on page 237 • “Deleting iSCSI Portals” on page 237 • “Viewing a List of iSCSI Ports” on page 238 • “Making iSCSI Port Settings” o
Vess R2000 Series Product Manual Promise Technologies Viewing a List of iSCSI Targets A target is a logical device on the Vess R2600 subsystem. The default target exposes all logical drives and is associated with all portals on the subsystem. To view a list of iSCSI targets: 1. Click the Device tab. 2. Click the iSCSI Management icon. 3. Click the Target tab.
Product Manual WebPAM PROe - System Configuration Target information includes: • ID – ID number of the target. • Name – iSCSI qualified name (iqn) of this target. • Alias – Maximum of 32 characters. Use letters, numbers, space between words, and underscore. An alias is optional.* • Status – Up or down. • Error Recovery Level – Error recovery level supported. • Initial R2T – Allows initiator to begin sending data to a target without receiving a ready to transfer command.
Vess R2000 Series Product Manual Promise Technologies Making iSCSI Target Settings To make target settings: 1. Click the Device tab. 2. Click the iSCSI Management icon. 3. Click the Target tab. 4. Click the target you want, then click the Settings button. 5. Make settings changes are required: • Alias • Enable Header Digest • Enable Data Digest • Enable Uni-directional CHAP Authentication • Enable Bi-directional CHAP Authentication • Enable NOP-In 6. Click the Submit button.
Product Manual WebPAM PROe - System Configuration Viewing iSCSI Portal Information To view information about a portal: 1. Click the Device tab. 2. Click the IO Network Management icon. 3. Click the Portal tab. 4. Click the portal you want, then click the View button. Portal information includes: • Portal ID – Portal number. Starts at 0. • Trunk ID – 1 to 8. Refers to portals associated with a trunk (link aggregation). N/A means this portal is not associated with a trunk.
Vess R2000 Series Product Manual Promise Technologies Adding iSCSI Portals Vess R2600 supports up to 32 iSCSI portals. Each iSCSI portal can belong to a different VLAN for a maximum of 32 VLANs. If you plan to associate the new portal with a trunk, create the trunk first. See “Adding iSCSI Trunks” on page 113. To add a portal: 1. Click the Device tab. 2. Click the IO Network Management icon. 3. Click the Portal tab. 4. Click the Create Portal button. 5.
Product Manual WebPAM PROe - System Configuration Making iSCSI Portal Settings To make iSCSI portal settings: 1. Click the Device tab. 2. Click the IO Network Management icon. 3. Click the Portal tab. 4. Click the portal you want, then click the Settings button. 5. Make settings changes as needed: • If you have a Trunk association, choose a Trunk ID (1 to 8) from the drop-down menu. • Type the IP address of the portal in the field provided. • Type the subnet mask of the portal in the field provided.
Vess R2000 Series Product Manual Promise Technologies Viewing a List of iSCSI Ports An iSCSI port is the physical iSCSI connection on the Vess R2600. There are four iSCSI ports on each RAID controller for a total of eight per subsystem. To view a list of ports: 1. Click the Device tab. 2. Click the IO Network Management icon. 3. Click the Port tab.
Product Manual WebPAM PROe - System Configuration Viewing iSCSI Port Information To view information about a port: 1. Click the Device tab. 2. Click the IO Network Management icon. 3. Click the Port tab. 4. Click the port you want, then click the View button.
Vess R2000 Series Product Manual Viewing a List of iSCSI Trunks A trunk is the aggregation of two or more iSCSI ports to increase bandwidth. To view a list of trunks: 1. Click the Device tab. 2. Click the IO Network Management icon. 3. Click the Trunk tab.
Product Manual WebPAM PROe - System Configuration Adding iSCSI Trunks Important The member ports on a controller in an iSCSI trunk must be the same type and speed. The same rule applies at the other end of the connection, the ports must be uniform in type and speed. Vess R2600 supports a maximum of eight trunks. iSCSI ports that are aggregated into a trunk must be of the same speed. You cannot use an iSCSI port that has portals configured to it.
Vess R2000 Series Product Manual Promise Technologies Making iSCSI Trunk Settings To make trunk settings: 1. Click the Device tab. 2. Click the IO Network Management icon. 3. Click the Trunk tab. 4. Click the trunk you want, then click the Settings button. 5. Make changes as required: • Trunk Type – Choose the trunking method, LACP or Balance XOR • Controller ID – ID of the RAID controller, 1 or 2 • Master Port number – ID of the master port • Slave Port number – IDs the slave ports 6.
Product Manual WebPAM PROe - System Configuration Viewing a List of iSCSI Sessions To view a list of iSCSI sessions: 1. Click the Device tab. 2. Click the iSCSI Management icon. 3. Click the Session tab. iSCSI session information includes: • ID – ID number of the session • Target Name – Alias of the target • Initiator Name – Part of the IQN • Portal ID – ID number of the portal • Status – Active or inactive. Viewing iSCSI Session Information To view a list of iSCSI sessions: 1.
Vess R2000 Series Product Manual Promise Technologies Information includes: • Session ID – ID number of the session • Portal ID – ID number of the portal • Status – Active or inactive • Keep Alive – Enabled or disabled • Target Alias • Target Name – iSCSI qualified name (iqn) • Initiator Name – iSCSI qualified name • Initiator IP – IP address of the initiator (iqn) • Device Access Control – Enabled or disabled • Portal IP – IP address of the portal • Initiator Source Port –
Product Manual WebPAM PROe - System Configuration Deleting an iSCSI Session To delete an iSCSI session: 1. Click the Device tab. 2. Click the iSCSI Management icon. 3. Click the Session tab. 4. Click the iSCSI session you want and click the Delete button. 5. Type “confirm” in the field provided, then click the Confirm button. Viewing iSCSI iSNS Information To view information about iSNS: 1. Click the Device tab. 2. Click the iSCSI Management icon. 3. Click the iSNS tab.
Vess R2000 Series Product Manual Making iSCSI iSNS Settings To make iSNS settings: 1. Click the Device tab. 2. Click the iSCSI Management icon. 3. Click the iSNS tab. 4. Click the iSNS Settings button. 5. Make settings changes are required: • Check the box to enable iSNS. Uncheck to disable. • Enter the iSNS server IP address. • Enter a new iSNS Port number. The range is 1 to 65535. 6. Click the Submit button. Viewing a List of iSCSI CHAPs To view a list of iSCSI CHAPs: 1.
Product Manual WebPAM PROe - System Configuration Adding iSCSI CHAPs To add an iSCSI CHAP: 1. Click the Device tab. 2. Click the iSCSI Management icon. 3. Click the CHAP tab. 4. Click the Create CHAP button. 5. Make your choices and inputs as required: • Enter a name in the Name field. • Choose a CHAP type. Peer is one-way or uni-directional. Local is two-way or bi-directional. • Enter a secret of 16 characters in the Secret field. • Enter the secret again in the Retype Secret field. 6.
Vess R2000 Series Product Manual Promise Technologies Making iSCSI CHAP Settings When you change CHAP settings, you must change the secret. You cannot change the type (peer or local). To make iSCSI CHAP settings: 1. Click the Device tab. 2. Click the iSCSI Management icon. 3. Click the CHAP tab. 4. Click the CHAP you want, then click the Settings button. 5. Make settings changes are required: • Enter a name in the Name field. • Enter the current secret in the Current Secret field.
Product Manual WebPAM PROe - System Configuration Pinging a Host or Server on the iSCSI Network This function enables you to ping other network nodes through any one of the Vess R2600’s iSCSI ports. To ping a host or server on the network: 1. Click the Device tab. 2. Click the IO Network Management icon. 3. Click the Ping tab. 4. Type the IP address of the host or server into the IP Address field. 5. Choose the port Type from the drop-down menu.
Vess R2000 Series Product Manual NAS Function and Management This chapter contains the following topics: • “NAS Feature Overview” • “Planning considerations for NAS and SAN setup” • “Network Cabling for NAS” • “NAS Configuration” • “File System” • “Create a Disk Pool” • “Create a Share Disk” • “Disk Pool Transport” • “Create a NAS portal” • “Cabling and Portal Setting for NAS and iSCSI” • “Backup” • • • “Backup Server Settings” • “Replication Backup” • “Replication Reco
Product Manual NAS Function and Management NAS Feature Overview Release 2 of the Vess R2000 Series incorporates principles of unified storage into its core operation in order to simplify and streamline administration of storage resources. The Vess R2000 supports file-based NAS and blockbased SAN to allow users and applications to access data consolidated on a single device.
Vess R2000 Series Product Manual Promise Technologies Planning considerations for NAS and SAN setup Before you begin setting up the NAS and SAN functions for the Vess R2000 Series, keep in mind these important issues before laying out cable and beginning configuration of the NAS or SAN. Typically when NAS sharing protocols (CIFS, NFS, AFP) coexist with iSCSI, the throughput for NAS is separated from iSCSI.
Product Manual NAS Function and Management Network Cabling for NAS The Vess R2000 Series supports simultaneous NAS and iSCSI SAN function. However there are significant differences that impact the cabling schemes used for the two setups. Make sure you understand the available options for arranging and connecting cabling for NAS and iSCSI SAN operation; AND the implications of the cabling scheme for configuration of the NAS, BEFORE you begin connecting the network.
Vess R2000 Series Product Manual Promise Technologies NAS Configuration To begin NAS configuration, first change the WebPAM PROe display menus used to setup the NAS. Click on the NAS button at the top center of the interface. The display changes to the Dashboard for NAS configuration.
Product Manual NAS Function and Management File System The main functions of the File System menus are presented in the following sections: • “Create a Disk Pool” on page 256 • “Create a Share Disk” on page 260 • “Create a NAS portal” on page 269 (I/O Network Management) • “Disk Pool Transport” on page 264 The sections listed above provide step-by-step descriptions for setting up basic NAS function in the Vess R2000 Series.
Vess R2000 Series Product Manual Promise Technologies Create a Disk Pool The first step to setting up the NAS function for the Vess R2000 Series is to create a Disk Pool. A Disk Pool is simply a group of physical hard drives that are dedicated for use in a NAS configuration. The Disk Pool is used for creation of one or more Share Disk(s) that are made available for users for file-based NAS storage. Users with access privilege can access the Share Disk or Disks through the NAS Portal.
Product Manual NAS Function and Management Create Disk Pool main menu (Choose drives for Disk Pool) 3. Click on the Create button, the Create Disk Pool menu displays. 4. The Create Disk Pool menu displays a virtual front of the Vess R2000 enclosure. Hard disk drives that are unavailable for use appear colored in light blue shading (see example above). Hard disk drives that are available for the Disk Pool appear with the power LED lighted on and without any shading (HDDs 13 - 16 in the above example). 5.
Vess R2000 Series Product Manual Promise Technologies Create Disk Pool configuration menu Note For best performance, a Disk Pool of 4 - 6 hard disk drives with a RAID 5 configuration is recommended. However the Disk Pool can use more hard disk drives or RAID configuration if the user prefers. Disk Pool appears listed Once the Disk Pool is created, you can create a Share Disk with part of or all the available capacity on the Disk Pool.
Product Manual NAS Function and Management Extend a Disk Pool A previously created Disk Pool can be extended if there are physical disks available. A Disk Pool extension must use the same RAID type as the Disk Pool that is being added to. Therefore, the same restrictions apply regarding the minimum number of drives needed for the addition. For example, if you are adding to a RAID 5 Disk Pool, you will need to choose at least four physical drives for the extension.
Vess R2000 Series Product Manual Promise Technologies Create a Share Disk After creating one or more Disk Pools, it is time to setup the Share Disks. The Share Disks function like a shared folder or virtual disk. They can be configured to use part or all of the available capacity on a Disk Pool, using one or more of the following protocols: CIFS, NFS, AFP, FTP and WebDAV. Follow the instructions below to create one or more Share Disks.
Product Manual NAS Function and Management 3. Click on the Create Share Disk button. A new menu is displayed. Create Share Disk menu 4. Choose the Disk Pool that will be used for the Share Disk from the pull-down menu, enter a name for the Share Disk, enter a value for the Capacity in GB (gigabytes) or TB (terabytes) to use for the Share Disk; or click the option to Use All Available Capacity to use the capacity remaining on the Disk Pool. 5.
Vess R2000 Series Product Manual Promise Technologies 7. You have the option to Enable Encryption for the new Share Disk. 8. Click on the Apply button to create the new Share Disk. The newly created Share Disk configuration appears listed in the main Share Disk menu. See example below. New Share Disk appears in menu When you have completed creation of the Share Disks, you can then create a portal which includes the IP address used to access the Share Disks on the NAS.
Product Manual NAS Function and Management Create Home Share Disk A single Home Share Disk can be created for the NAS. The Home Share Disk procedure is basically identical to the Create Share Disk procedure described in the previous section. User folders are available on the Home Share Disk when accessed via CIFS, FTP or AFP. To create a Home Share Disk, follow these steps: 1. Click on the Create Home Share Disk button. 2.
Vess R2000 Series Product Manual Promise Technologies Disk Pool Transport The Vess R2000 supports transport of a Disk Pool. That is, a Disk Pool created on one Vess R2000 enclosure can be removed and installed in another Vess R2000 enclosure, but there is a process that must be completed before the physical drives are removed. This procedure is very similar to the Disk Array Transport described in “Preparing a Disk Array for Transport” on page 195.
Product Manual NAS Function and Management Rescan Disk Pool After the complete Disk Pool (i.e. all the physical drives of the transported Disk Pool) has been installed on the other Vess R2000 enclosure, it will be detected automatically. In order to begin using it however, one more procedure remains, to Rescan the Disk Pool. 1. Go to the Disk Pool list , NAS configuration: File System > Disk Pool. 2. Notice there is now a button, Rescan, that appears above the list. Click on the Rescan button.
Vess R2000 Series Product Manual Promise Technologies Set User Quotas The default settings for users and groups do not place any limit on the amount of disk space available for use. To set a limit on the total amount of disk space allowed for use by a Domain Group, Local Group, Domain User or Local User, use the Quota Setting menu. Quotas are measured in Gigabytes, a value of 0 means there is no quota limit for the user or group. Quota Setting menu To set a Quota, follow these steps: 1.
Product Manual NAS Function and Management 4. Set the Quota for the Group or User, there are two methods for applying the quota: • Apply Quota for All: To apply the same size quota for all users or for all groups, choose the Type (Local User, Local Group, Domain User, Domain Group) click the Apply All button, type the quota being applied and click the Save button.
Vess R2000 Series Product Manual Promise Technologies Mount ISO image NAS configuration enables the use of ISO image files that have been previously placed on a Share Disk, including a Home Share Disk. When the ISO image is mounted, it becomes available for users of the Share Disk. To mount an ISO image, follow these steps: 1. Click on the Mount ISO Image button. 2. Choose the Share Disk where the ISO file is located from the Source Share Disk pull-down menu. 3.
Product Manual NAS Function and Management Create a NAS portal The final step to configuration of NAS is to create a NAS portal. In order to better understand the configuration options for port and portal configuration, a few different examples of cabling schemes and the configuration of I/O ports used with the cabling arrangement are presented with illustrations. To create a portal for NAS: 1. In NAS Configuration, click on the File System menu tab, then the I/O Network Management menu link.
Vess R2000 Series Product Manual Promise Technologies What is a NAS Portal? A portal is the logical point of connection between the Vess R2000 Series and the NAS clients. Portals use an IP address and a TCP port number to identify an IP storage resource. Normally only one portal is created for NAS, though multiple portals can be used for NAS. Many portals might be used for iSCSI operations. Vess R2000 Series supports both IPv4 and IPv6 addresses.
Product Manual NAS Function and Management Cabling and Portal Setting for NAS and iSCSI This section uses illustrated examples to demonstrate some cabling schemes that can be used for NAS and iSCSI operation as well as the corresponding port and portal configuration create using the I/O Network Management menu located in the NAS Configuration menus. As a reminder, the physical ports for data and management are pictured below with data ports numbered.
Vess R2000 Series Product Manual Promise Technologies Basic network cabling and port configuration for NAS and iSCSI The first example shows a basic cabling scheme using a single switch or router for all data and management connections. NAS client hosts access storage through IP network via sharing protocols, while application servers access Vess R2000 storage via iSCSI protocol, portal associations are used to keep them separated. See table and Create Portal settings menu example below.
Product Manual NAS Function and Management Table 1: Basic portal associations Controller ID 1 2 Port ID 1 2 3 4 1 2 3 4 iSCSI Portal ID 1 2 3 X 5 6 7 X NAS Portal ID X X X 16 X X X If failover = NAS Portal ID 16 Create Portal menu 273
Vess R2000 Series Product Manual Promise Technologies Redundant port configuration for NAS and iSCSI Use of redundancy will prevent disconnection in the event of a port failure on a controller or cable failure. For dual controller subsystems, the iSCSI protocol already has Multipath I/O for redundancy and load balancing. However for NAS it is necessary to create a port trunk to achieve this.
Product Manual NAS Function and Management Redundancy with port configuration 275
Vess R2000 Series Product Manual Promise Technologies Thee IP settings in the above example are configured for added iSCSI redundancy. The IP address for NAS however remains the same since NAS is configured for one controller only. It is irrelevant for NAS if the controllers are Active-Active or Active-Standby. Table 3: Redundant portal IP settings Type Controller Port Portal IP Address Host connects to: iSCSI Target 1 1 1 192.168.1.50 Multipath I/O 1 2 2 192.168.1.
Product Manual NAS Function and Management Advanced redundant cabling for NAS and iSCSI using two switches Table 5: Advanced redundant portal IP settings Type Controller Port Portal IP Address Host connects to: iSCSI Target (Active-Active Mode) 1 1~4 P1 192.168.1.50 Multipath I/O 2 1~4 P2 192.168.1.51 192.168.1.50~53 iSCSI Target (Active-Standby Mode) 1 1~4 P1 192.168.1.50 Multipath I/O NAS 1 1~4 N16 192.168.1.60 192.168.1.50~51 277 192.168.1.
Vess R2000 Series Product Manual Promise Technologies Backup Backup settings for the NAS are created and configured using the menus described below. Typically the backup relationship is with another Vess R2000 remotely located and managed using these same menus.
Product Manual NAS Function and Management After the Allow IP list is created for a Share Disk, you can add or remove an IP address allowed for any Share Disk on the list, or remove the Share Disk configuration and all the IP addresses on the associated Allow IP list.
Vess R2000 Series Product Manual Promise Technologies Replication Backup Replication refers to the process of copying or mirroring data content on a Share Disk. The Share Disk is recreated entirely on a different NAS. The identical Share Disk uses the same name as well. The policy used to create the replicated Share Disk can be to mirror or copy the Share Disk (see Policy in instructions below). Keep in mind the following points for a Replication Backup setting.
Product Manual NAS Function and Management Create Replication Backup menu To create a Replication Backup for a Share Disk, follow these steps: 1. In NAS configuration: Backup > Replication Backup 2. Click the Create button, enter configuration settings for the Replication.
Vess R2000 Series Product Manual Promise Technologies Run Replication Backup To manually run a Replication Backup, follow these steps: 1. In NAS configuration: Backup > Replication Backup and click on the Replication Backup setting in the list for the Share Disk you want to backup. 2. Click on the Run button. 3. You need to confirm to run the backup. Type “confirm” and click on the Confirm button. Remove a Replication Backup To delete a Replication Backup setting, follow these steps: 1.
Product Manual NAS Function and Management Replication Recovery After a Replication Backup of a Share Disk is completed on a remote NAS, the backup is available for future recovery. During the recovery, the remote replicated Share Disk is mounted in the same position as the original local Share Disk. When the recovery is completed, the recovered original Share Disk automatically goes back into the normal position and the replication backup Share Disk reverts to backup status.
Vess R2000 Series Product Manual Promise Technologies File Backup/Restore The File Backup and Recovery function is similar to the Share Disk Replication Backup and Recovery, except instead of backing up the entire contents of a Share Disk, you choose individual files to backup. Also there is an additional policy mode Version which syncs all file changes in a new folder, effectively saving a new timestamped version of the file.
Product Manual NAS Function and Management For File Restore: • File Restore settings are dependent upon the file backup task. • If the destination backup Share Disk is on a remote site, the remote NAS must “allow” the local IP. See “Allow IP for backup” on page 278. • All restored files on the original Share Disk are placed in a file named Restore, the task name and date version are included in the file path. • Differential and compression transmission is supported. To configure File Backup: 1.
Vess R2000 Series Product Manual Promise Technologies Run File Backup To manually run a File Restore, follow these steps: 1. In NAS configuration: Backup > File Backup/Restore and click on the File Backup setting in the list for the Files you want to backup. 2. Click on the Run button. 3. Click on the Confirm button in the pop-up menu. The time needed to restore the files depends on the size of the files being restored. Restore File Backup 1.
Product Manual NAS Function and Management Share Disk Clone The Share Disk Clone duplicates data on a Share Disk to another Share Disk located on a different Disk Pool. Keep in mind the following points for Share Disk Clone: • Source and destination Share Disks must be located in different Disk Pools. • Share Disk Clone can be scheduled. • The permission of the destination Share Disk is “Read Only” To setup a Share Disk Clone: 1.
Vess R2000 Series Product Manual Promise Technologies Run Share Disk Clone To manually run Share Disk Clone, follow these steps: 1. In NAS configuration: Backup > Share Disk Clone and click on the Share Disk Clone button to run. 2. Click on the Run button. 3. Click on the Confirm button in the pop-up menu. Remove File Backup To delete a File Backup configuration: 1. In NAS configuration: Backup > Share Disk Clone and click on the Share Disk Clone to remove. 2. Click the Delete button. 3.
Product Manual NAS Function and Management Account Management Management of NAS local and domain users and user groups, user permission settings and the Domain setting are done in the menus under the Account tab. NAS users can simultaneous be both local and domain users and be in multiple user groups. Query Local and Domain Users The Type pull-down menu toggles the menu between Local User and Domain User menus.
Vess R2000 Series Product Manual Promise Technologies To input Local User information 1. Click the Setting button 2. Fill in Description and Email fields 3. Click the Apply button. To remove a Local User 1. Click the Delete button. 2. Click the Confirm button. Add Local Users Local users can be added individually or many users can be added at once. For multiple users, an index number is added to the user name for the quantity of users being added. To add a single local user for the NAS 1.
Product Manual NAS Function and Management To add a multiple local users for the NAS 1. Click Account tab > NAS User. 2. Choose Local User from the Type pull-down menu. 3. Click the Add Multiple Users button. In the Add Multiple Users menu, enter the required settings: • Start Index • Quantity • User Name (the prefix of the user name that is followed by the index value) • Password • Retype Password To remove Multiple Users from the Local Users list 1. Click Account tab > NAS User. 2.
Vess R2000 Series Product Manual Promise Technologies NAS Group settings Use the NAS Group menus for setting both Local and Domain User groups. Query Local and Domain User Groups In the Account tab, click the NAS Group button and use the Type pull-down menu toggles the menu between Local Group and Domain Group menus. To navigate the pages, click on the arrow symbols near the bottom of the menus to change the display, previous page, next page, first and last page.
Product Manual NAS Function and Management To change Local Group settings 1. Use the Type pull-down menu toggles the menu between Local Group. 2. Click the Settings button. 3. Add or remove local users by selecting or deselecting the selection boxes for the users in the list. 4. Click the Apply button. To remove a Local Group 1. Use the Type pull-down menu toggles the menu between Local Group. 2. Click the Delete button. 3. Click the Confirm button.
Vess R2000 Series Product Manual Promise Technologies Domain Configuration Use the Domain menu to create a Domain Workgroup or to join a Domain on the network using Windows Active Directory or LDAP. To Join a Domain 1. In NAS configuration: Account > Domain then click the Join Domain button. 2. Choose the Domain Type and configure settings accordingly. • Active Directory i. Enter the Active Directory domain and domain DNS server (server IP), the NetBIOS name is set automatically. • ii.
Product Manual NAS Function and Management To Refresh Domain Data 1. In NAS configuration: Account > Domain. 2. Click the Refresh Domain Data button. Permission setting Set user and user group permissions and set default permission for a Share Disk. If there are conflicts among permission settings, the rule to settle conflicts is as follows: Deny > Read/Write > Read Only (in Windows(CIFS), Mac(AFP), FTP) and Read/Write > Read Only > Deny(in WebDAV). To Display Permission Settings 1.
Vess R2000 Series Product Manual Promise Technologies To Set Permission for Users or Groups 1. In NAS configuration: Account > Permission. 2. Choose the Share Disk and Type (Local User, Local Group, Domain User, Domain Group) to set permission settings. 3. Click the Permission Setting button. 4. Click to check mark the selection boxes for the Users or Groups for which the permission settings apply. 5. Click to select a radio button for Read-Write, Read-Only or Deny-Access setting. 6.
Product Manual NAS Function and Management Reset NAS Settings Use this to restore the factory preset values. You can choose which NAS settings to revert to default settings. To set NAS settings to their factory default values: 1. In NAS configuration: Misc and click the Reset NAS Settings button. 2. Click to choose the NAS Default Settings from list that you want to change back to default. Clicking on the box at the top of the list selects all settings categories in the list. 3. Click the Apply button.
Vess R2000 Series Product Manual Promise Technologies Managing with the CLI Making a Serial Connection Before you begin, be sure the RJ11-to-DB9 serial data cable is connected between the Host PC and the Vess enclosure, and that both machines are booted and running. Serial ports on the controllers Then do the following actions: 1.
Product Manual Managing with the CLI Logging Into the CLI 1. At the Login prompt, type the user name and press Enter. The default user name is administrator. 2. At the Password prompt, type the password and press Enter. The default password is password. The CLI screen appears.
Vess R2000 Series Product Manual Promise Technologies Table of Supported Commands The table below and on the following pages provides a brief description of the CLI commands available on the Vess R2000 Series. Command Action menu help ? Use to switch interface to CLU. When used alone will display this menu. When used in conjunction with a command (example: help array) it will display help information for that particular command.
Product Manual Managing with the CLI Table of Supported Commands (Continued) Command Action date enclosure event export factorydefaults fc import init initiator View or edit system time. View or edit enclosure and SEP information and settings. Locate an enclosure via LEDs. View or clear events logs. Subsystems only. Export files to remote TFTP host. Restore settings to factory defaults. View or edit fc information and settings. Fibre Channel host interface product only.
Vess R2000 Series Product Manual Promise Technologies Table of Supported Commands (Continued) Command Action logdrv View the LUN mapping and masking table. Enable or disable LUN mapping and masking on Fibre Channel host interface product. Add, delete or modify an LMM entry. View or edit logical drive information and settings. Locate a logical drive via LEDs. logout Logout session for the current user. lunmap maintenance migrate Enter or exit maintenance mode.
Product Manual Managing with the CLI Table of Supported Commands (Continued) Command Action sasdiag sas sc scsi session shutdown SAS diagnostic command. View or edit SAS host interface port information and settings. SAS host interface product only. View spare check status. Start spare check. View or edit parallel SCSI information and settings. Parallel SCSI host interface product only. View the list of active sessions. Shutdown or restart system. smart S.M.A.R.T diagnostic for physical drives.
Vess R2000 Series Product Manual Promise Technologies Notes and Conventions Commands and options are NOT case sensitive. Not all extended keys are supported. However, you can use the backspace and the left and right arrow keys for command line editing. In addition, the up and down arrow keys allow scrolling through the command history buffer.
Product Manual Managing with the CLI about Usage about Summary Displays utility information.
Vess R2000 Series Product Manual Promise Technologies Summary The array command is the main command for performing advanced configuration and maintenance tasks on disk arrays. This command is used to list, create, modify, delete, and locate disk arrays. Also to add and delete logical drives. Note that you cannot mix Hard Disk Drives (HDD) and Solid State Drives (SSD) in the same disk array. Options -a Specifies the action to perform.
Product Manual Managing with the CLI array will become offline. The user can do an accept to acknowledge the incomplete condition of the array, and try to recover the access to the array and logical drives on the array, in other words, to bring the logical drives online. However, it is a highrisk and non-revertible operation, and it may result in data loss. Therefore, it is recommended to try to clear the condition first, e.g.
Vess R2000 Series Product Manual alias= Promise Technologies A user specified name used to identify an array. It can be up to 32 characters long, containing alpha-numeric characters, blank spaces and underscores. The beginning and ending blank spaces will be discarded. mediapatrol= Used to enable or disable media patrol for this array. enable The default is enable. disable powermanagement= enable Apply controller power management setting.
Product Manual Raid= Managing with the CLI Used to specify the RAID level of the logical drive. 0 Striping. 1 Mirroring on two drives. 3 Parity, requiring 3 or more drives. 5 Parity, requiring 3 or more drives. 10 Mirroring on even number of drives. 30 Striping on multiple RAID 3, requiring 6 or more drives. 1e Extended mirroring, requiring 2 or more drives.
Vess R2000 Series Product Manual Promise Technologies WritePolicy= Used to specify the write policy for the logical drive. writethru Writes are not cached writeback Writes are cached ReadPolicy= Used to specify read policy for the logical drive. readahead Reads extra data to reduce read times for sequential data. readcache Caches the reads in case the same request is made again. nocache No read cache.
Product Manual Managing with the CLI with the -a list option. For example ‘array -a list -c3’ will give a summary for the first 3 arrays on that controller. Also specifies the number of logical drives to be created when used with the -a add option. If this -c option is used, all the logical drives will be created with the same settings and only one -l can be specified. -t Specify the type of incomplete condition to accept.
Vess R2000 Series Product Manual Promise Technologies assn Usage assn [-a ][-t ][-l ][-d ][-r][-c][-v] assn -a add -t -l -d [-r] assn -a del -l -d assn -a list [-t ] [-l ] [-c count] [-v] Summary Assn is used to manage association between two logical drives, including list and delete existing associations, and create new associations.
Product Manual Managing with the CLI Examples assn *shows a list of association of specified logical drive* assn -a add -t clone -l 0 -d 1 -r assn -a del -l 0 -d 1 battery Usage battery [-a ] [-b ] battery -a recondition -b Summary Battery is used to display the current status of a battery indicating the percentage of charge left. This command is also used to recondition a battery. Reconditioning of a battery attempts to fully discharge, and then recharge it.
Vess R2000 Series Product Manual Promise Technologies bbm Usage bbm [-a ] [-p ] bbm -a clear -p Summary The bbm command displays or clears the Bad Block Map (BBM) defect list for all configured physical drives. Options -a Specifies the action to perform. list (Default) List the BBM information. clear Clears the BBM list. For configured SATA drives only. -p Specifies the physical drive id. For the -a list option, the default is all physical drives.
Product Manual Managing with the CLI bga Usage bga [-a ] bga -a mod -s “” Summary The bga command displays all current background activities and makes settings for each background activity. Options -a Specifies the action to perform. list (Default) Lists current background activities. mod Makes changes to one of the settings. -s “
Vess R2000 Series Product Manual mediapatrol= Promise Technologies Verifies the media of the array and/or spares to find bad blocks on physical disks before you use that block. This feature is enabled and disabled for individual arrays on a per array basis. enable disable BBMThreshold= (1-2048) Threshold value to trigger PDM based on the Bad Block Monitor count of reassigned blocks on the PD.
Product Manual transitionrate= Managing with the CLI Transition rate determines the rate at which transition will run. (low=25, medium=50, high=75) low medium high syncrate= Synchronization rate determines the rate at which synchronization will run. (low=25, medium=50, high=75) low medium high initrate= Initialization rate determines the rate at which initialization will run.
Vess R2000 Series Product Manual Promise Technologies Examples bga bga -a mod -s “autorebuild=enable,rebuildrate=high,syncrate=low” bgasched Usage bgasched -a -t -s bgasched -a add -t -s bgasched -a mod -t rc -i -s bgasched -a mod -t -s bgasched -a del -t bgasched -a del -t rc -i Summary bgasched is used to display all scheduled background
Product Manual -t Managing with the CLI Specifies what type of scheduler. mp Media Patrol Schedule. rc Redundancy Check Schedule. br Battery Reconditioning Schedule. sc Spare Drive Check Schedule. -i Specifies the RC scheduler ID. It’s used for list/modify/delete RC scheduler. If the option is not specified, assumed to all.
Vess R2000 Series Product Manual Promise Technologies Regarding Monthly type, if daypattern (see below) is day of week, it will be used. For Weekly, the range is [Sun|Mon|Tues|Wed|Thur|Fri|Sat]. For multiple values, divide with spaces. The default is ‘Fri’ for MP, ‘Wed’ for RC, ‘Tues’ for SC,‘Sun Mon Tues Wed Thur Fri Sat’ for others. For Monthly, the range is [Sun|Mon|Tues|Wed|Thur|Fri|Sat].The default is Sat. daypattern = Specifies the daypattern type for Monthly recurrence type scheduler.
Product Manual endon= Managing with the CLI Used to specify end time of scheduler. 0 (Default) No end time. n An integer N indicates after N times. mm/dd/yyyy End date, month’s range is 1-12 and day’s range is 1-31. autofix= Fix inconsistent data. enable disable The default is disable. pause= Pause on error. enable disable The default is disable. ldid= The list of LDID.
Vess R2000 Series Product Manual Promise Technologies buzz Usage buzz [-a ] buzz -a list buzz -a enable buzz -a disable buzz -a on buzz -a off Summary The buzz command displays the status of the buzzer, and enables, disables, turns on or turns off the buzzer. Options -a Specifies the action to perform. list (Default) List the status of the buzzer. enable Enable the buzzer. disable Disable the buzzer. on Turn on the buzzer. off Turn off the buzzer.
Product Manual Managing with the CLI chap Usage chap [-a ] [-i ] chap -a add [-s “”] chap -a mod -i [-s “”] chap -a del -i Summary The chap command is used to create, modify or delete a CHAP record. CHAP authentication is used between the subsystem and an initiator for the iSCSI host interface. Options -a Which action to perform. list (Default) List the existing CHAP records. add Create a CHAP record.
Vess R2000 Series Product Manual Examples chap chap -a del -i2 chap -a mod -i1 -s “name=chap1” chap -a add -s “name=chap1, type=local” > Chap Secret: **************** 324 Promise Technologies
Product Manual Managing with the CLI checktable Usage checktable [-t ] -l Summary The checktable command displays the error check tables of a logical drive. Options -t Specifies which error table to display. The default displays all tables. rct Displays the read check table. wct Displays the write check table. ibt Displays the inconsistent block table. -l Specifies the logical drive ID.
Vess R2000 Series Product Manual Promise Technologies clone Usage clone [-a ] [-l ] [-d ] [-r] clone -a start -l [-d ] [-r] clone -a stop -l [-d ] clone -a list [-l ] Summary This command allows the user to start or stop a Clone as well as to check on the progress of a running Clone. There are two methods to start a Clone.
Product Manual Managing with the CLI For clone, by default the association is not retained. The following are used to specify a existing array to perform clone -s “
Vess R2000 Series Product Manual Promise Technologies config Usage config -a auto config -a expr [-r y|n] [-c y|n] [-p y|n] [-m y|n] [-s y|n] [-t ] [-l ] Summary The config command has two options, Automatic (auto) and Express (expr). Automatic configuration takes all available unconfigured physical drives to create an optimized disk array following a default set of parameters. There are no options.
Product Manual Managing with the CLI Options -a auto Specifies the action to perform. Automatic configuration with no options. Creates an optimized disk array. One or more logical drives are created automatically. expr Express configuration. RAID level is dependant on the options chosen. -r Selects the redundancy option. -p Selects the performance option. -c Selects the capacity option. -s Includes a spare drive in the array.
Vess R2000 Series Product Manual Promise Technologies ctrl Usage ctrl [-a ] [-i ] [-c ] [-v] ctrl -a mod [-i ] -s “” ctrl -a clear [-i ] [-t ] Summary The ctrl command displays controller information and changes controller settings. Options -a Specifies the action to perform. list (Default) Lists controller information. mod Changes controller settings. clear Clears controller conditions.
Product Manual Managing with the CLI different manufacturers for rebuilds or as hot spares. Coercion settings are shared if there are dual controllers: enable disable coercionmethod= The method of coercion. GBTruncate Truncates the drive to the nearest 1-billion byte boundary. 10GBTruncate Truncates the drive to the nearest 10-billion byte boundary. GrpRounding Truncates the drive using an intelligent algorithm.
Vess R2000 Series Product Manual migrationstorage= Promise Technologies To set which place to store the migration watermark. ddf Uses the DDF area on the physical drives of the disk array. nvram Uses the NVRAM on the controller. lunaffinity= To enable or disable LUN affinity, allowing LD access only to certain controller. For products that have high availability only. enable disable alua= To enable or disable asymmetric logical unit access.
Product Manual forcedreadahead= Managing with the CLI Enables or disables forced read ahead caching. For high availability products only. enable disable powersavingidletime= After an HDD has been idle for the set period of time, parks the read/write heads. Set the time interval in number of minutes. Valid values are 0(never), 15, 30, 60(= 1 hour)..1440(=24 hours). powersavingstoppedtime= After an HDD has been idle for the set period of time, Spins down the disk (stops rotation).
Vess R2000 Series Product Manual watermark Promise Technologies Watermark, the only supported condition for now. It is used together with -a clear to clear the orphan migration watermark in the controller NVRAM. This will work only when migration storage is set to NVRAM prior to starting migration. -l Display local controller’s id that CLI runs through its serial port. -v Verbose mode. Used with -a list.
Product Manual Managing with the CLI date Usage date date -a mod [-d ] [-t
Vess R2000 Series Product Manual Promise Technologies enclosure Usage enclosure [-a ] -v enclosure -a mod -s enclosure -a locate [-t -f ] Summary The enclosure command provides status and information about the various components of the enclosure unit. It is also used to set thresholds for temperature and polling. In addition when using the -v option all VPD (Vendor Provided Data) will be displayed. Options -a Which action to perform.
Product Manual ctrltempcritical= Managing with the CLI (81 - 85) Controller temperature, displayed in Celsius, that the controller will consider as a critical threshold. -t Used with action locate to indicate which type of FRU to locate. If -t is not specified, it indicates to locate the enclosure. ctrl To locate controller. cooling To locate cooling unit. It only works with SAS type enclosure. psu To locate power supply unit.
Vess R2000 Series Product Manual Promise Technologies event Usage event [-a ] [-l ] [-i ] [-c ] [-v] event -a clear [-l ] Summary The event command displays and clears the RAM and NVRAM event logs. Options -a list Specified the action to perform. (Default) Displays the events for the specified location. RAM events are displayed if no location is specified. clear -l ram Clear events for a specified location.
Product Manual Managing with the CLI Examples event event -v event -l nvram event -a clear -l nvram event -c 200 event -a list -i 852 -c 200 339
Vess R2000 Series Product Manual Promise Technologies export Usage export -t [-s ] [-p ] [-x ] -f Summary The export command exports certain types of configuration files to a TFTP server. Options -t Specifies the type of file to export. userdb User database file. configscript Configuration script. servicereport System service report file in compressed HTML format.
Product Manual Managing with the CLI factorydefaults Usage factorydefaults -a -t Summary The factorydefaults command restores specified settings to the factory default values. Options -a Specifies the action to perform. restore Restore the factory default settings. erase Erase iSCSI configurations(used along with <-t iscsi>). -t Specifies the type of settings to restore. all All settings. allfw All firmware settings. allsw Subsystems only.
Vess R2000 Series Product Manual scsi Parallel SCSI channel settings. Parallel SCSI host interface product only. subsys Promise Technologies Subsystem settings. The following are individual Software settings: bgasched bga scheduler settings. service service startup type settings. snmp snmp settings. telnet telnet settings. ssh ssh settings. email email settings.
Product Manual Managing with the CLI fc Usage fc [-a ] [-t ] [-i ] [-p ] [-v] fc -a mod -t -i -p -s “” Summary The fc command is used to view and modify Fibre Channel information and settings. Options -a Which action to perform. list (Default) Gives summary information about Fibre Channel status. mod Modify Fibre Channel settings.
Vess R2000 Series Product Manual linkspeed= Fibre Channel link speed. 2gb 2 GB/s 4gb 4 GB/s 8gb 8 GB/s auto Automatic topology= Fibre Channel topology method. nlport NL-Port nport N-Port auto Automatic hardalpa= Hard Arbitrated Loop Physical Address (ALPA) 0..255 Value 255 will disable hard ALPA. -v Verbose mode. Used with -a list.
Product Manual Managing with the CLI import Usage import -t -s -f -p -i Summary The import command is used to import files from a remoter TFTP host. Options -t userdb User database file. configscript Configuration script. -s Specifies tftp server’s IP or host name. -f Specifies the name of the file to import. -p The port number of the TFTP server. Default is 69.
Vess R2000 Series Product Manual Promise Technologies init Usage init [-a ] [-l ] init -a start -l [-q ] [-p ] init -a stop -l init -a pause -l init -a resume -l Summary The init command starts, stops, pauses, and resumes a logical drive initialization. A full initialization writes to the entire logical drive space and can takes several minutes, depending on the size of the logical drive.
Product Manual -p Managing with the CLI Specifies the pattern for a full initialization. The pattern can range from 1 to 128 bytes (HEX string), and is padded to even number of bytes, such as, fff padded to 0fff. Pattern is not supported for quick initialization.
Vess R2000 Series Product Manual Promise Technologies initiator Usage initiator [-a ] [-i ] [-c ] initiator -a add [-i ] -n initiator -a del -i Summary Use this to display information about the current initiator list as well as to add or delete an initiator. Options -a Which action to perform. list (Default) Displays the current initiator list. add Add an initiator to the list.
Product Manual Managing with the CLI -c Used to specify the number of initiators to be listed. Only used with -a list option. -n Used to specify the name of the initiator. For an iSCSI host interface product, the name should be the initiator’s iSCSI name, e.g. iqn.vendorcompany.com For a Fibre Channel host interface product, the name should be the initiator’s WWPN in hex format, e.g.
Vess R2000 Series Product Manual Promise Technologies iscsi Usage iscsi [-a ] [-t ] [-n ] [-p -c ] [-i ] [-g ] [-m ] [-v] iscsi -a mod [-t ] [-n ] [-p -c ] [-i ] [-g ] -s “” Summary The iscsi command is used to display and modify iSCSI information and settings.
Product Manual Managing with the CLI delete information. port Specifies iSCSI port as the device type to display or modify information. session Display or delete session information. portal Display, add, modify or delete portal information. device Displays the logged in devices information.
Vess R2000 Series Product Manual Promise Technologies decrease performance. enable disable datadigest= 32bit CRC for iSCSI data. Enabling a data digest may decrease performance. enable disable unichapauth= Unidirectional CHAP authorization. Requires the initiator to have a CHAP secret to log into the subsystem. Can be configured only when modify a target. enable disable bichapauth = Bidirectional CHAP authorization.
Product Manual Managing with the CLI Adding a portal also requires -m optioin. vlantag = The VLAN tag of a portal in LAN-mode. Range is 1 to 4094. trunkid = The Trunk ID of a portal in Trunk-mode. Range is 1 to 8. dhcp = Enable or Disable DHCP on the portal. enable disable iptype = The IP address type of portal. 4 IPv4 6 IPv6 primaryip = The primary IP address of portal. Use when DHCP is disabled.
Vess R2000 Series Product Manual Promise Technologies isns Usage isns [-a ] isns -a mod -t [-g ] -s “” Summary This command is used to display iSCSI iSNS Information and and modify settings for iSCSI host interface. Options -a Which action to perform. list (Default) Displays a summary of iSNS settings. mod Allows the user to change iSNS settings. -t The type of port to iSNS through.
Product Manual Managing with the CLI lunmap Usage lunmap [-a ] [-i ] [-r ] [-p ] [-c ] lunmap -a addld -i [-l ] [-m ] lunmap -a delld -i [-l ] lunmap -a add [-i ] -n [-l ] [-m ] lunmap -a del -i lunmap -a enable lunmap -a disable Summary The lunmap command displays information about the current LUN mapping and masking (LMM) table information and enables y
Vess R2000 Series Product Manual -r Promise Technologies Specifies the Ctrl ID for a port-based LMM entry. Valid only for Fibre Channel host interface. -p Specifies the Port ID for a port-based LMM entry. Valid only for Fibre Channel host interface. -i (0-2047) Specifies the initiator ID for an initiator based LMM entry. For -a list option, it is the starting index. May be used with -c option.
Product Manual Managing with the CLI Examples lunmap -i 1 -c 2 lunmap -a addld -i 1 -l 2 -m 2 lunmap -a delld -i 1 -l 2 lunmap -a enable lunmap -a add -n iqn.promise.
Vess R2000 Series Product Manual Promise Technologies logdrv Usage logdrv [-a ] [-l ] [-c ] [-v] logdrv -a locate -l logdrv -a mod -l -s “” Summary The logdrv command displays information about the logical drives and is used to make changes on logical drive settings. To create a logical drive please see the array command. Options -a Specifies the action to perform. list (Default) Displays a summary of one or more logical drives.
Product Manual writeback Managing with the CLI Writes are cached. Note: Cannot be set if ReadPolicy is set to “nocache.” ReadPolicy= Specifies logical drive read policy. readahead Reads extra data to help reduce read times of sequential data. readcache Caches reads in the case the same request is made again. nocache No caching algorithm. PreferredCtrlId= Specifies which controller the LD is prefers for LUN affinity. Valid value is 1 or 2.
Vess R2000 Series Product Manual Promise Technologies logout Usage logout Summary The logout command is used to logout the current user from the session. Examples logout migrate Usage migrate [-a ] [-d ] migrate -a start -d -p -l Summary The migrate command allows the user to migrate logical drives inside a particular disk array. The supported migrations are online capacity expansion, RAID level migration and stripe size migration.
Product Manual Managing with the CLI Options -a list Which action to perform. (Default) Displays the migration status of specified disk array. If no array ID specified, all migration status will be displayed. start start a specific migration progress. -d Used to specify the array ID for migration. -p Used to specify which physical drives are to be added in an array.
Vess R2000 Series Product Manual Promise Technologies Examples migrate -d 1 migrate -a start -d 1 -p 10 -l “id=0,capacity=10gb” mp Usage mp -a Summary The mp command activates Media Patrol. Media Patrol searches the physical drives for media errors. When an error is found, Media Patrol attempts to repair the error. If it fails to correct the error, Media Patrol attempts to remap the sector. Note: Sector remapping is not currently supported.
Product Manual Managing with the CLI net Usage net [-a ] [-f ] [-m] [-v] net -a mod [-f ] [-m] -s “” Summary Net is used to display the TCP/IP specific information for the management port. In addition to displaying IP address and subnet mask, changes to DHCP and DNS settings can be changed.
Vess R2000 Series Product Manual -s “
Product Manual Managing with the CLI ntp Usage ntp [-a ] ntp -a list ntp -a mod -s “” ntp -a test -t
Vess R2000 Series Product Manual server1= Promise Technologies Specific to the time servers. ...... (max of 3 servers) dst= Enable and disable Daylight Saving Time. enable disable dststarttime= Used to specify the DST start time. The format is Month-WeekOfMonth-DayOfWeek. Month range is [Jan, Feb, Mar, Apr, May, Jun, Jul, Aug, Sep, Oct, Nov, Dec]. WeekOfMonth range is [1st, 2nd, 3rd, 4th, Last].
Product Manual Managing with the CLI Examples ntp -a list ntp -a mod -s “server1=ABC.123.XYZ” (adds a NTP server) ntp -a mod -s “ntp=enable, timezone=-8, server1=ABC.123.XYZ, dst=enable, dststarttime=Mar-2nd-Sun, dstendtime=Nov-1st-Sun” ntp -a test -t ABC.123.XYZ ntp -a sync password Usage password [-u ] Summary Allows a user to change their password. A normal (non super user) user will never use the -u option, as they are allowed only to change their password.
Vess R2000 Series Product Manual Promise Technologies pdm Usage pdm [-a ] [-d ] [-s ] pdm -a start -d -s -p pdm -a stop -d -s pdm -a pause -d -s pdm -a resume -d -s Summary This command allows the user to start, stop, pause or resume a PDM as well as to check on the progress of a running or paused PDM.
Product Manual Managing with the CLI Options -a list Which action to perform. (Default) Displays the current active or paused PDM(s) and their status(es). start Starts a manual PDM. stop Stops a PDM. pause Pauses a PDM. resume Resumes a paused PDM. -d Specifies which disk array to perform PDM action on.
Vess R2000 Series Product Manual Promise Technologies phydrv Usage phydrv [-a ] [-p ] [-c ] [-v] phydrv -a mod -p -s “” phydrv -a locate -p phydrv -a online -p phydrv -a offline -p phydrv -a clear -t -p Summary The phydrv command displays physical drive information, changes physical drive settings, locates individual drives, and forces a drive to an online or offline state.
Product Manual Managing with the CLI pfa Clears a PFA condition on the drive. staleconfig Clears a stale configuration on the drive. -d Specifies type of settings to modify. Requires the -a mod option. Defaults to be all if -d is not specified. sata SATA related setting(s): writecache, rlacache, and cmdqueuing. The SATA settings apply to all SATA physical drives. all -s “
Vess R2000 Series Product Manual temppollint= Promise Technologies (15-255 ) Drive temperature polling interval in seconds. If value is 0, polling is disabled. For high availability products only. mediumerrorthreshold= (0-4294967294 ) Medium error threshold. If the threshold is reached, the physical drive is marked as dead. The default value is 0, indicating that physical drive is not marked as dead for medium errors. For high availability products only. -v Verbose mode. Used with -a list.
Product Manual Managing with the CLI ping Usage ping -t [-l ] [-p ] -i [-c ] Summary Allows the user to ping another network device from the management port or iSCSI port to verify that the device is able to be “seen” by the enclosure. Options -t The type of port to ping through. If -t is not specified, the default value is iSCSI port. iscsi iSCSI port. iSCSI host interface product only.
Vess R2000 Series Product Manual Promise Technologies ptiflash Usage ptiflash [-a ] [-t] [-s ] -f [-p ] [-e ] [-i ] [-n] [-d ] [-l] [-y] Summary This is the flash utility for the controller and physical drives. It is used to flash images such as firmware or software for controllers and drive firmware image for physical drives.
Product Manual -p Managing with the CLI Specifies the port number of the TFTP server. If no port number is given, the default value that will be used is 69. -e Specifies the Enclosure ID. Only used with -a versioninfo option. If not specified, default value is all enclosures. -i Specifies the Controller ID. Only used with -a versioninfo option. Enclosure id is required when controller id is specified.
Vess R2000 Series Product Manual Promise Technologies rc Usage rc [-a ] [-l ] rc -a start -l [-n] [-p] rc -a stop -l rc -a pause -l rc -a resume -l Summary The rc command starts, stops, pauses and resumes a Redundancy Check and monitors the progress of a running Redundancy Check. Options -a list Specifies action to perform. (Default) Displays active and paused Redundancy Checks and their status. start Starts a Redundancy Check.
Product Manual Managing with the CLI Examples rc rc -a start -l3 -n -p rc -a start -l3 rc -a stop -l2 rb Usage rb [-a ] [-d ] [-s ] rb -a start -d -s -p rb -a stop -d -s rb -a pause -d -s rb -a resume -d -s Summary This command allows the user to start, stop, pause or resume a Rebuild as well as to check on the progress of a running or paused Rebuild. Options -a Which action to perform.
Vess R2000 Series Product Manual Promise Technologies -d Specifies which disk array to perform rebuild action on. -s Specifies the sequence number of the physical drive that was marked offline and will used for the rebuild. -p Identifies the physical drive ID that will be used in the rebuild process.
Product Manual Managing with the CLI sas Usage sas [-a ] [-t ] [-i ] [-p ] [-v] sas -a mod -t -i -p -s “” Summary The sas command is used to view and modify SAS host port info and settings on SAS host interface product only. Options -a Which action to perform. list (Default) Gives summary information about SAS host port status. mod Modify SAS host port settings.
Vess R2000 Series Product Manual Promise Technologies Adjust link cable signal strength. The value is from 1 to 8. Use cable length in meters as a guideline to select. For example, if cable length is 2 meter, the cable signal strength should be the value around 2. If 2 is not a good value, select the value such as 1 or 3. -v Verbose mode. Used with -a list.
Product Manual Managing with the CLI sasdiag Usage sasdiag -a -e -i [-p ] Summary Diagnostic command for getting SMP discovery info, getting PHY error log, or clear the error log. For products that support multiple enclosures only. Options -a Which action to perform. discover Display SMP general discovery information. errorlog Display error log on a certain expander.
Vess R2000 Series Product Manual Promise Technologies sc Usage sc [-a ] [-i ] sc -a start [-i ] Summary The sc command starts a Spare Check and monitors the status of a running Spare Check. Options -a Specifies the action to perform. list (Default) Displays Spare Check status. start Starts the Spare Check. -i Specifies the spare ID on which to run Spare Check. Valid value range is 0~255.
Product Manual Managing with the CLI scsi Usage scsi [-a ] [-c ] [-i ] [-v] scsi -a list -c scsi -a list -c -i scsi -a list -t target scsi -a list -c -t target scsi -a mod -c -s “” scsi -a enable -c -i scsi -a disable -c -i Summary The parallel SCSI command is used to view and modify parallel SCSI info and settings.
Vess R2000 Series Product Manual -i 0..15 Promise Technologies Used to specify which targets are to be used in the list. Used in conjunction with -a enable or -a disable. Target IDs can be used singly or separated by comma. Additionally a sequential group of targets can be specified by placing a ~ between numbers such as 1~6. This will include targets 1,2,3,4,5,6. -s “
Product Manual Managing with the CLI session Usage session session -h (this command) Summary This command lists the current active sessions.
Vess R2000 Series Product Manual Promise Technologies shutdown Usage shutdown -a [-i shutdown -a shutdown shutdown -a restart shutdown -a restart -i 2 shutdown -a shutdown -i 1 Summary Shutdown is the command used to shutdown or restart a controller or subsystem. Options -a Which action to perform. shutdown To shutdown the controller or subsystem. restart To restart the controller or subsystem. -i Controller ID or subsystem.
Product Manual Managing with the CLI smart Usage smart [-a ] [-p ] Options -a Which action to perform. list (Default) Displays the status of S.M.A.R.T. diagnostic for phydrv drive(s). enable Enable S.M.A.R.T. disable Disable S.M.A.R.T. -p Specifies physical drive ID of the destination drive. If not specified, the destination drive will be all physical drives. -v Verbose mode.
Vess R2000 Series Product Manual Promise Technologies spare Usage spare [-a ] spare -a list [-i ] [-d ] [-v] spare -a add [-i ] -p [-t g|d] [-r y|n] [-d ] [-s “”] spare -a mod -i [-t g|d] [-r y|n] [-d ] [-s “”] spare -a del -i Summary The spare command displays a list of hot spare drives and creates, modifies, and deletes hot spare drives.
Product Manual Managing with the CLI -d Specifies the disk array ID. Requires the -a list option. Displays a list of global spares and spares dedicated to this disk array. When used with other actions, it specifies the disk array IDs to which this spare is dedicated. -t Specifies the type of hot spare drive. g A global hot spare drive. d A dedicated hot spare drive. -r Specifies whether the spare drive is revertible. y Yes. n No.
Vess R2000 Series Product Manual Promise Technologies stats Usage stats [-t ] [-i ] [-c ] stats -a clear Summary The stats command displays statistics of subsytem, controller, enclosure, physical drives, and logical drives; and resets the statistics count to zero. Options -a Specifies the action to perform. list (Default) Displays the statistics. clear Resets the statistics count to zero. -t Specifies the device type. ctrl Controller.
Product Manual Managing with the CLI subsys Usage subsys [-a ] [-v] subsys -a mod -s “” subsys -a lock [-r] [-t ] subsys -a unlock [-f] subsys -a chklock Summary The subsys command is used to display and make changes to subsystem settings. This is also used to lock the subsystem so that only the current administrator can make modifications. Options -a Specifies the action to perform. list (Default) Displays information for the specified subsystem.
Vess R2000 Series Product Manual redundancytype= Promise Technologies Redundancy type in high availability set up. SAS host interface product doesn’t support active-standby. The default value is activeactive if not specified. active-active Active-Active. active-standby Active-Standby. cachemirroring= Enable and disable cache mirroring. Cache mirroring will only be available when redundancy type is active-active. The default value is enable if not specified.
Product Manual Managing with the CLI swmgt Usage swmgt [-a ] swmgt -a mod -n [-t ] [-s “] swmgt -a start -n swmgt -a stop -n swmgt -a restart -n Summary The swmgt command allows a user to view and modify setting of software components. Options -a Which action to perform. list (Default) Displays all software components.
Vess R2000 Series Product Manual -n Promise Technologies Specifies the component name to view setting, modify, start or stop. email Email notification. slp Service location protocol service agent. SLP service is supported for IPv4 protocol only. telnet Telnet. ssh SSH. snmp SNMP. netsend Netsend. Netsend service is supported for IPv4 protocol only.
Product Manual Managing with the CLI telnet settings port= Port number for telnet daemon. sessiontimeout= Session time out in minutes. Maximum 1440. maxconnection= Max number of telnet client connection . ssh settings port= Port number for ssh daemon. sessiontimeout= Session time out in minutes. Maximum 1440. maxconnection= Max number of ssh client connection . snmp settings port= Port number. sysname= System name string.
Vess R2000 Series Product Manual trapfilter= Promise Technologies Trap filter level. It implies the level and above. For snmp only. info warning minor major critical fatal recipientserver= Recipient IP address or recipient server name. For netsend only. messagefilter= Message filter level. It implies the level and above. For netsend only.
Product Manual Managing with the CLI Examples swmgt swmgt -n snmp swmgt -a start -n snmp swmgt -a stop -n snmp swmgt -a mod -n snmp -t automatic swmgt -a mod -n netsend -i 1 -p “recipientserver=192.168.1.1,messagefilter=info” swmgt -a add -n netsend -p “recipientserver=192.168.1.1,messagefilter=info” swmgt -a del -n netsend -i 1 swmgt -a add -n ssh -p “filename=key.pub, server=192.168.1.
Vess R2000 Series Product Manual Promise Technologies sync Usage sync [-a ] [-l ] Summary The sync command is used for background synchronization, the process of enforcing consistency in logical drives. This is an optional replacement for LDI (logical drive initialization). Background Synchronization starts automatically when a redundant logical drive is created while still allowing I/O to be performed to the logical drive (unlike LDI).
Product Manual Managing with the CLI topology Usage topology [-a ] [-v] Summary View enclosures topology, the physical connections and devices. For products that support multiple enclosures only. Options -a list -v Which action to perform. (Default) Displays topology information. View complete information about topology.
Vess R2000 Series Product Manual Promise Technologies trunk Usage trunk [-a ] [-i ] trunk -a add -s “” Summary The trunk command is used to display and modify port trunk settings for the iSCSI host interface. Options -a Specifies the action to perform. add Create a new trunk. mod Modify an existing trunk setting. del Delete a trunk. -i [] Port trunk identifier. (1 - 8).
Product Manual lacp Managing with the CLI This mode is known as Dynamic Link Aggregation mode. It creates aggregation groups that share the same speed and duplex settings. This mode requires a switch that supports IEEE 802.3ad Dynamic link.
Vess R2000 Series Product Manual Promise Technologies During transition, the data on the revertible spare is transferred to the destination drive while the disk array remains online. After transition, the destination drive becomes the part of the array and the revertible spare is a spared drive once again. Note that the destination drive must be the same media type, HDD or SSD, as the other physical drives in the disk array. Options -a list Specifies the action to perform.
Product Manual Managing with the CLI ups Usage ups [-a ] ups -a list [-v] ups -a mod -s “” Summary The ups command allows a user to view and modify ups status and settings. Network UPS is supported for IPv4 protocol only. Options -a Which action to perform. list (Default) Displays all current UPS status. mod Change the settings for UPS. -s “
Vess R2000 Series Product Manual wt= Warning temperature threshold in Celsius. The valid value range is 32~42. -v Promise Technologies Verbose mode. Used with -a list. Examples ups -v ups -a mod -s “ups1=192.168.1.
Product Manual Managing with the CLI user Usage user [-a ] [-u ] user -a add -u -p [-s “”] user -a mod -u [-p ] [-s “”] user -a del -u Summary The user command allows a user to view and modify an existing user account. Only a Superuser can create, modify, or delete a user account. User access levels are: Superuser, Poweruser, Maintenance, and View.
Vess R2000 Series Product Manual -p Promise Technologies Specifies the privilege level to set for the user. super Superuser has max control power Poweruser cannot modify users nor delete configs maintenance Maintenance user can only perform background tasks view View user can only view. -f Force delete a user. -s “
Product Manual Managing with the CLI zoning Usage zoning [-a ] [-g ] [-i ] zoning -a mod -g -i ] [-s “”] Summary The zoning command allows a user to view and modify zoning membership table and permission table. Options -a Which action to perform. list (Default) Displays memembership table and permission table. mod Modify permission table. -g Specifies first group id.
Vess R2000 Series Product Manual Promise Technologies help Usage -a -u -p -s “
Product Manual Manage with CLU Manage with CLU This chapter covers the following topics: • “Managing the Subsystem (CLU)” on page 416 • “Managing the RAID Controllers (CLU)” on page 421 • “Managing the Enclosure (CLU)” on page 425 • “Physical Drive Management (CLU)” on page 433 • “Managing Disk Arrays (CLU)” on page 439 • “Managing Spare Drives (CLU)” on page 451 • “Managing Logical Drives (CLU)” on page 454 • “Managing the Network Connection (CLU)” on page 464 • “Managing Fibre Channel C
Vess R2000 Series Product Manual Promise Technologies Initial Connection Making an initial connection includes the following functions: • “Making a Serial Connection” on page 410 • “Making a SSH Connection” on page 412 • “Logging Into the CLI” on page 413 • “Accessing Online Help” on page 415 • “Exiting the CLU” on page 415 • “Logging Out of the CLI” on page 415 • “Logging Back Into the CLI and CLU” on page 415 Making a Serial Connection Before you begin, be sure the RJ-11-to-DB9 s
Product Manual Manage with CLU Then do the following actions: 1. Change your terminal emulation program settings to match the following specifications: • • • • • Bits per second: 115200 Data bits: 8 Parity: None Stop bits: 1 Flow control: none 2. Start your PC’s terminal VT100 or ANSI emulation program. 3. Press Enter once to launch the CLI. Making a Telnet Connection A Telnet connection requires a network connection between the Host PC and the Management (Ethernet) port on the Vess R2600 controller.
Vess R2000 Series Product Manual Promise Technologies Making a SSH Connection A Secure Shell (SSH) connection requires a network connection between the Host PC and the Management (Ethernet) port on the Vess R2000 controller. Windows PCs require you to install a SSH application on the PC. Windows To start the Windows SSH program: 1. Open the SSH application from the Start menu. 2. Enter the IP address and SSH port number of the Vess R2000 in the fields provided.
Product Manual Manage with CLU Logging Into the CLI 1. At the Login prompt, type the user name and press Enter. The default user name is administrator. 2. At the Password prompt, type the password and press Enter. The default password is password. The CLI screen appears. 3. At the administrator@cli> prompt, type menu and press Enter. The CLU Main Menu appears.
Vess R2000 Series Product Manual Promise Technologies Quick Setup – A sequence of four steps to setup system date and time, Management port, and RAID configuration. See "Setting-up Vess R2000 with the CLU" on page 68. Subsystem Management – Subsystem settings, Controller settings, statistics, lock/unlock the subsystem, set date and time, Enclosure settings, FRUs and Topology.
Product Manual Manage with CLU Accessing Online Help To access online help on any CLU screen, press Control-AE. To return to the CLU, press Enter. Exiting the CLU 1. Highlight Return to Previous Menu and press Enter. Repeat this action until you arrive at the Main Menu. 2. From the Main Menu, highlight Return to CLI and press Enter to exit 3. Close the terminal emulation, Telnet, SSH, or terminal window.
Vess R2000 Series Product Manual Promise Technologies Managing the Subsystem (CLU) Subsystem Management includes the following functions: • “Making Subsystem Settings (CLU)” on page 416 • “Locking or Unlocking the Subsystem (CLU)” on page 417 • “Setting Subsystem Date and Time (CLU)” on page 419 • “Making NTP Settings (CLU)” on page 419 • “Synchronizing with a NTP Server (CLU)” on page 420 Making Subsystem Settings (CLU) An alias is optional. To set an Alias for this subsystem: 1.
Product Manual Manage with CLU Running Media Patrol (CLU) Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks all physical drives assigned to disk arrays and spare drives. It does not check unconfigured drives. To start, stop, pause or resume Media Patrol: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Media Patrol and press Enter. 3. Highlight Start, Stop, Pause, or Resume and press Enter. 4.
Vess R2000 Series Product Manual 1 to 1440 minutes (24 hours) 4. Highlight Renew and press Enter. Releasing the Lock 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Lock Management and press Enter. 3. Highlight Unlock and press Enter. Releasing a Lock set by another user To release somebody else’s lock: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Lock Management and press Enter. 3.
Product Manual Manage with CLU Making NTP Settings (CLU) After you have made Network Time Protocol (NTP) settings, the Vess R2000 subsystem synchronizes with a NTP server. • At startup • Every night • When you synchronize manually To make NTP settings for the subsystem: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight NTP Management and press Enter. 3. Highlight NTP Settings and press Enter. 4.
Vess R2000 Series Product Manual Promise Technologies Synchronizing with a NTP Server (CLU) The Vess R2000 subsystem automatically synchronizes with a NTP server every night and a startup. You have the option of synchronizing manually at any time. To manually synchronize the Vess R2000 with a NTP server: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight NTP Management and press Enter. 3. Highlight Start Time Sync and press Enter. 4. Press Y to confirm.
Product Manual Manage with CLU Managing the RAID Controllers (CLU) RAID controller management includes the following functions: • “Viewing Controller Information (CLU)” on page 421 • “Making Controller Settings (CLU)” on page 422 • “Locating the Controller (CLU)” on page 424 Viewing Controller Information (CLU) Controller Management includes information, settings and statistics. To access Controller Management: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2.
Vess R2000 Series Product Manual Promise Technologies Clearing an Orphan Watermark (CLU) This condition is the result of a disk drive failure during an NVRAM RAID level migration on a disk array. To clear an orphan watermark: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Controller Management and press Enter. 3. Highlight one of the controllers and press Enter. 4. Highlight Clear Orphan Watermark and press Enter. The condition is cleared.
Product Manual Manage with CLU Grp (group) Rounding – Uses an algorithm to determine truncation. Results in the maximum amount of usable drive capacity. Table Rounding – Applies a predefined table to determine truncation. • Highlight Host Cache Flushing and press the spacebar to toggle between Enable and Disable. For more information, see “Host Cache Flushing” on page 76. • Highlight Cache Flush Interval and press the backspace key to erase the current value. Type a new interval value.
Vess R2000 Series Product Manual Locating the Controller (CLU) To locate this controller: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Controller Management and press Enter. 3. Highlight the controller you want and press Enter. 4. Highlight Controller Settings and press Enter. 5. Highlight Locate Controller and press Enter. The controller LEDs blink for one minute.
Product Manual Manage with CLU Managing the Enclosure (CLU) Enclosure Management includes the following functions: • “Viewing the Enclosures Summary (CLU)” on page 425 • “Viewing Enclosure Information (CLU)” on page 426 • “Making Enclosur e Settings (CLU)” on page 426 • “Viewing Power Supply Status (CLU)” on page 427 • “Locating a Power Supply (CLU)” on page 428 • “Viewing Cooling Unit Status (CLU)” on page 428 • “Viewing Temperature Sensor Status (CLU)” on page 429 • “Viewing Voltage Senso
Vess R2000 Series Product Manual Promise Technologies Viewing Enclosure Information (CLU) To view enclosure information: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Enclosure Management and press Enter. 3. Highlight the enclosure you want and press Enter. You can monitor power supplies, cooling units, enclosure temperatures and voltages, and the battery.
Product Manual Manage with CLU Viewing FRU VPD Information (CLU) FRU VPD refers to Vital Product Data (VPD) information about Field Replaceable Units (FRU) in the enclosure. The number and type of FRU depends on the subsystem model. To view FRU VPD information: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Enclosure Management and press Enter. 3. Highlight the enclosure you want and press Enter. 4. Highlight FRU VPD Information and press Enter.
Vess R2000 Series Product Manual Promise Technologies Locating a Power Supply (CLU) To locate a power supply: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Enclosure Management and press Enter. 3. Highlight the enclosure you want and press Enter. 4. Highlight Power Supplies and press Enter. 5. Highlight Locate Power Supply and press Enter. The LED on the selected power supply blinks for one minute.
Product Manual Manage with CLU Viewing Temperature Sensor Status (CLU) To view the status of the temperature sensors: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Enclosure Management and press Enter. 3. Highlight the enclosure you want and press Enter. 4. Highlight Temperature Sensors and press Enter. If any temperature exceeds the Healthy Threshold value, there is an overheat condition in the enclosure.
Vess R2000 Series Product Manual Promise Technologies Viewing Battery Information (CLU) This feature enables you monitor and recondition the subsystem battery or batteries. 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Enclosure Management and press Enter. 3. Highlight the enclosure you want and press Enter. 4. Highlight Batteries and press Enter. 5. Highlight the battery you want to monitor and press Enter.
Product Manual Manage with CLU Reconditioning a Battery (CLU) To recondition the subsystem battery: 1. From the Main Menu, highlight Subsystem Management and press Enter. 2. Highlight Enclosure Management and press Enter. 3. Highlight the enclosure you want and press Enter. 4. Highlight Batteries and press Enter. 5. Highlight the battery you want to recondition and press Enter. 6. Highlight Start Reconditioning and press Enter. 7. Press Y to confirm.
Vess R2000 Series Product Manual Promise Technologies Viewing Enclosure Topology (CLU) This feature displays the connection topology of the Vess R2000 subsystem. Topology refers to the manner in which the data paths among the enclosures are connected.
Product Manual Manage with CLU Physical Drive Management (CLU) Physical Drive Management includes the following functions: • “Viewing a List of Physical Drives (CLU)” on page 433 • “Making Global Physical Drive Settings (CLU)” on page 433 • “Viewing Physical Drive Information (CLU)” on page 435 • “Setting an Alias (CLU)” on page 435 • “Clearing Stale and PFA Conditions (CLU)” on page 436 • “Forcing a Physical Drive Offline (CLU)” on page 437 • “Locating a Physical Drive (CLU)” on page 438 Vi
Vess R2000 Series Product Manual • Highlight CmdQueuing and press the spacebar to toggle between Enabled and Disabled. • Highlight MediumErrorThreshold and press the backspace key to remove the current value, then type a new smaller value. See the comments on the next page. • Highlight DMA Mode and press the spacebar to toggle through UDMA 0 to 6 and MDMA 0 to 2. Promise Technologies For SAS drives: • Highlight Write Cache and press the spacebar to toggle between Enabled and Disabled.
Product Manual Manage with CLU Viewing Physical Drive Information (CLU) To view information about a physical drive: 1. From the Main Menu, highlight Physical Drive Management and press Enter. 2. Highlight the physical drive you want and press Enter. Basic information displays. 3. Highlight Advanced Information and press Enter. Advanced information displays. Viewing Physical Drive Statistics (CLU) To view the statistics for the selected physical drive: 1.
Vess R2000 Series Product Manual Promise Technologies Clearing Stale and PFA Conditions (CLU) The Clear Stale and Clear PFA functions only appear when those conditions exist on the physical drive. To clear a Stale or PFA condition on a physical drive: 1. From the Main Menu, highlight Physical Drive Management and press Enter. 2. Highlight the physical drive you want and press Enter. 3. Highlight Clear Stale or Clear PFA and press Enter.
Product Manual Manage with CLU Forcing a Physical Drive Offline (CLU) This function enables you to force an online physical drive to go Offline. The Force Offline function appears only for physical drives that are assigned to disk arrays. Caution Forcing a physical drive offline is likely to cause data loss. Back up your data before you proceed. Use this function only when required. Important Forcing a physical drive offline causes your logical drives to become degraded.
Vess R2000 Series Product Manual Promise Technologies Locating a Physical Drive (CLU) This feature helps you identify a physical drive within the Vess R2000 enclosure you are working with through the CLU. To locate a physical drive: 1. From the Main Menu, highlight Physical Drive Management and press Enter. 2. Highlight Global Physical Drives Settings and press Enter. 3. Highlight the physical drive you want and press Enter. 4. Highlight Locate Physical Drive and press Enter.
Product Manual Manage with CLU Managing Disk Arrays (CLU) Disk Array Management includes the following functions: • “Viewing a List of Disk Arrays (CLU)” on page 440 • “Creating a Disk Array (CLU)” on page 440 • “Deleting a Disk Array (CLU)” on page 444 • “Making Disk Array Settings (CLU)” on page 445 • “Viewing Disk Array Information (CLU)” on page 446 • “Enabling Media Patrol, PDM, Power Management - Disk Array (CLU)” on page 447.
Vess R2000 Series Product Manual Promise Technologies Viewing a List of Disk Arrays (CLU) To view a list of disk arrays: From the Main Menu, highlight Disk Array Management and press Enter. The list of disk arrays displays. Creating a Disk Array (CLU) The CLU provides three methods of creating a disk array: • Automatic – Creates a new disk array following a default set of parameters.
Product Manual Manage with CLU To create a disk array with different characteristics, repeat the steps above specifying different parameters but choose the Express or Advanced option. Creating a Disk Array – Express (CLU) To create a disk array using the Express feature: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight Create New Array and press Enter. 3. Highlight Configuration Method and press the spacebar to toggle to Express. 4.
Vess R2000 Series Product Manual Promise Technologies return to the Disk Arrays Summary screen. To create a disk array with different characteristics, highlight Create New Array and press Enter. Repeat the steps above specifying different parameters. Or choose the Advanced option. Creating a Disk Array – Advanced (CLU) For more information on the choices below, see “Chapter 7: Technology Background” To create a disk array using the Advanced feature: 1.
Product Manual Manage with CLU Step 2 – Logical Drive Creation 1. If you want to specify an alias to the logical drive, highlight Alias and type a name. Maximum of 32 characters. Use letters, numbers, space between words and underscore. 2. Highlight RAID Level and press the spacebar to toggle though a list of available RAID levels. 3. If you want to create multiple logical drives, highlight Capacity, press the backspace key to remove the current value, then type a new smaller value. 4.
Vess R2000 Series Product Manual Promise Technologies Step 3 – Summary Review logical drives you are about to create for your new array. Then do one of the following actions: • If you agree with the logical drives as specified, highlight Complete Disk Array Creation and press Enter. • If you specified less than the full capacity for the logical drive in the previous screen, and you want to add another logical drive now, highlight Create New Logical Drive and press Enter.
Product Manual Manage with CLU Making Disk Array Settings (CLU) To make disk array settings: 1. From the Main Menu, highlight Disk Array Management and press Enter. The list of disk arrays appears. 2. Highlight the disk array you want and press the Enter. 3. Make settings changes as required: • Enter, change or delete the alias in the Alias field Maximum of 32 characters; letters, numbers, space between characters, and underline.
Vess R2000 Series Product Manual Promise Technologies Viewing Disk Array Information (CLU) 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array you want and press Enter. The information and settings screen appears. 3.
Product Manual Manage with CLU Accepting an Incomplete Array (CLU) This condition is the result of a missing physical drive. See “Incomplete Array” on page 215 before you use this function. To accept an incomplete array: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array you want and press Enter. 3. Highlight Accept Incomplete Array and press Enter.
Vess R2000 Series Product Manual Promise Technologies Preparing the Disk Array for Transport (CLU) To run the Transport function on a disk array: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array you want and press Enter. 3. Highlight Transport and press Enter. 4. Press Y to confirm. Rebuilding a Disk Array (CLU) Before you can rebuild, you must have a replacement or target physical drive of adequate capacity for your disk array.
Product Manual Manage with CLU Running PDM on a Disk Array (CLU) Predictive Data Migration (PDM) migrates data from the suspect physical drive to a spare drive before the physical drive fails. Before you can run PDM, you must have a replacement or target physical drive of adequate capacity for your disk array. To run PDM on a disk array: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array you want and press Enter. 3.
Vess R2000 Series Product Manual Promise Technologies Running Transition on a Disk Array (CLU) Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non-revertible spare drive. For more information, see “Transition” on page 193. In order to run Transition: • The spare drive must be Revertible. • You must have an unconfigured physical drive of the same or larger capacity to replace the spare drive.
Product Manual Manage with CLU Managing Spare Drives (CLU) Spare Drive Management includes the following functions: • “Viewing a list of Spare Drives (CLU)” on page 451 • “Creating a Spare Drive (CLU)” on page 451 • “Making Spare Drive Settings (CLU)” on page 452 • “Running Spare Check (CLU)” on page 453 • “Deleting a Spare Drive (CLU)” on page 453 Viewing a list of Spare Drives (CLU) To view a list of spare drives: From the Main Menu, highlight Spare Drive Management and press Enter.
Vess R2000 Series Product Manual Promise Technologies A default physical drive is shown with possible alternative choices. 3. To choose different drive, highlight the drive, press the backspace key to remove the current number, then type a new number. 4. Highlight Revertible and press the spacebar to toggle between Yes and No. A revertible drive can be returned to spare status after you replace the failed drive in a disk array. See "Transition" on page 101 for more information. 5.
Product Manual Manage with CLU Running Spare Check (CLU) To run Spare Check: 1. From the Main Menu, highlight Spare Drive Management and press Enter. A list of the current spare drives appears. 2. Highlight the spare drive you want to check and press Enter. 3. Highlight Start Spare Check and press Enter. The results appear next to Spare Check Status in the same window. Healthy means normal.
Vess R2000 Series Product Manual Promise Technologies Managing Logical Drives (CLU) Logical drive management includes: • “Creating a Logical Drive (CLU)” on page 454 • “Deleting a Logical Drive (CLU)” on page 456 • “Viewing the Logical Drive Check Table (CLU)” on page 457 • “Making Logical Drive Settings (CLU)” on page 458 • “Initializing a Logical Drive (CLU)” on page 458 • “Running Redundancy Check (CLU)” on page 459 • “Locating a Logical Drive (CLU)” on page 460 • “Migrating a
Product Manual Manage with CLU 5. Highlight the following parameters and press the backspace key to erase the current value: 6. • Alias – Type an alias into the field, if desired. Maximum of 32 characters. Use letters, numbers, space between words and underscore. • RAID Level - Press the spacebar to toggle though a list of available RAID levels. • Capacity – Maximum capacity shown. Enter a smaller capacity if desired.
Vess R2000 Series Product Manual Promise Technologies Deleting a Logical Drive (CLU) Caution When you delete a logical drive, you delete all the data it contains. Back up all important data before deleting a logical drive. To delete a logical drive from a disk array: 1. From the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the disk array that contains the logical drive you want to delete and press Enter. 3. Highlight Logical Drives in the Disk Array and press Enter.
Product Manual Manage with CLU Viewing Logical Drive Statistics (CLU) To view logical drive information: 1. From the Main Menu, highlight Logical Drive Management and press Enter. 2. Highlight the logical drive you want and press Enter. The information and settings screen appears. 3. Highlight Logical Drive Statistics and press Enter. The statistics screen appears. To clear logical drive statistics, see “Clearing Statistics (CLU)” on page 521.
Vess R2000 Series Product Manual Promise Technologies Making Logical Drive Settings (CLU) To make Logical Drive settings: 1. From the Main Menu, highlight Logical Drive Management and press Enter. 2. Highlight the logical drive you want and press Enter. 3. For the following items, accept the existing setting choose a new one: • Highlight Alias and type an alias into the field provided. • Maximum of 32 characters. Use letters, numbers, space between words and underscore. An alias is optional.
Product Manual Manage with CLU • Initialization pattern – The default 00000000 is best for most applications • Quick Initialization – Yes means only the first and last sections of the logical drives are initialized. No means the entire logical drive is initialized. To change a parameter, highlight it and press the backspace key to erase the current value, then type the new value. 5. Highlight Start and press Enter. If necessary, you can pause and resume or stop and restart the Initialization.
Vess R2000 Series Product Manual Promise Technologies Locating a Logical Drive (CLU) This feature helps you identify the physical drives assigned to the logical drive you are working with in the CLU. To locate a logical drive: 1. From the Main Menu, highlight Logical Drive Management and press Enter. 2. Highlight the logical drive you want and press Enter. 3. Highlight Locate Logical Drive and press Enter. The drive carrier status LEDs flash for one minute.
Product Manual Manage with CLU Note You can add physical drives to a RAID 50 or 60 array but you cannot change the number of axles. If you add an odd number of physical drives to a RAID 10 array, it becomes a RAID 1E array by default. 6. Highlight Save Settings and Continue and press Enter. 7. Highlight a logical drive in the list that you want to migrate and press Enter. 8. Highlight RAID Level and press the spacebar to toggle through the available RAID levels. 9. Optional.
Vess R2000 Series Product Manual Promise Technologies Creating a LUN Clone (CLU) A LUN clone is an exact copy of the original LUN or logical drive, including all the data it contains, at one point in time. Use a LUN clone as a backup or to migrate a LUN from one system to another. LUN Clone options The Vess R2000 includes a new LUN Clone option, the Online LUN Clone. This is used to create a copy of a LUN without stopping I/O on the source LUN.
Product Manual Manage with CLU To create a LUN clone of a logical drive: 1. From the Main Menu, highlight Logical Drive Management and press Enter. 2. Highlight the logical drive you want to clone and press Enter. 3. Highlight LUN Clone and press Enter. 4. Highlight RAID Target and toggle LD (Logical Drive) or DA (Disk Array). If DA is chosen, an additional option appears to choose RAID level of the copy.
Vess R2000 Series Product Manual Promise Technologies Managing the Network Connection (CLU) Network Management deals with network connections and settings for the Vess R2000’s Management ports.
Product Manual Manage with CLU Making Manual Settings 1. From the Main Menu, highlight Network Management and press Enter. 2. Highlight the protocol family (IPv4 or IPv6) you want and press Enter. 3. Highlight Network Settings and press Enter 4. Highlight DHCP and press the spacebar to toggle to Disabled. DHCP is currently supported by and does not appear under IPv6. 5. Highlight each of the following and press the backspace key to erase the current value, then type the new value.
Vess R2000 Series Product Manual Promise Technologies Making Maintenance Mode Settings (CLU) Each controller has its own IP addresses for access when the controller goes into maintenance mode. For more information, see "Maintenance Mode" on page 112. Before you change settings, please see “About IP Addresses” on page 36. Making Automatic Settings 1. From the Main Menu, highlight Network Management and press Enter. 2. Highlight Maintenance Mode Network Configuration and press Enter. 3.
Product Manual Manage with CLU Managing Fibre Channel Connections (CLU) The Fibre Channel Management option appears only with Vess R2000 Fibre Channel models.
Vess R2000 Series Product Manual Promise Technologies Viewing Fibre Channel Logged-in Devices (CLU) To view a list of logged-in devices: 1. From the Main Menu, highlight Fibre Channel Management and press Enter. 2. Highlight Fibre Channel Ports and press Enter. 3. Highlight the port you want and press Enter. 4. Highlight Logged In Devices and press Enter. If a Fibre Channel switch is attached, it also appears in this list.
Product Manual Manage with CLU The table below shows the type of attached topology you achieve based on your connection type and the configured topology you choose: Fibre Channel Attached Topology Configured Topology Connection Type N-Port Switch Fabric Direct Direct Point-to-Point NL-Port Public Loop Private Loop Example 1: If you connect the Vess R2000 to a Fibre Channel switch and choose NL‑Port topology, you create a Public Loop attached topology.
Vess R2000 Series Product Manual Promise Technologies Viewing SFP Information (CLU) To view information about the SFPs (small form-factor pluggable transceivers): 1. From the Main Menu, highlight Fibre Channel Management and press Enter. 2. Highlight Fibre Channel Ports and press Enter. 3. Highlight the port you want and press Enter. 4. Highlight Fibre Channel Port SFP and press Enter. The screen displays information about the SFP transceiver. There are no user settings on this screen.
Product Manual Manage with CLU loop topology. It is transmitted by an L_Port to initialize or re-initialize the loop. • NOSCount – Not Operational Primitive Sequence. This primitive sequence is used during link initialization between two N_Ports in the point-to-point topology or an N_Port and an F_Port in the fabric topology. NOS is sent to indicate that the transmitting port has detected a link failure or is offline. The expected response to a port sending NOS is the OLS primitive sequence.
Vess R2000 Series Product Manual Promise Technologies Viewing Fibre Channel Initiators (CLU) LUN Mapping must be enabled in order for Vess R2000 to recognize a Fibre Channel. See “Enabling LUN Mapping (CLU)” on page 498. To view Fibre Channel initiators: 1. From the Main Menu, highlight Fibre Channel Management and press Enter. 2. Highlight Fibre Channel Initiators and press Enter. A list of all currently logged-in initiators appears on the screen.
Product Manual Manage with CLU Managing iSCSI Connections (CLU) • “Viewing iSCSI Target Information (CLU)” on page 474 • “Making iSCSI Target Settings (CLU)” on page 475 • “Viewing a List of iSCSI Ports (CLU)” on page 476 • “Viewing iSCSI Port Information (CLU)” on page 476 • “Viewing a List of iSCSI Portals (CLU)” on page 478 • “Viewing iSCSI Portal Information (CLU)” on page 479 • “Adding iSCSI Portals (CLU)” on page 480 • “Making iSCSI Portal Settings (CLU)” on page 481 • “Deleting iSC
Vess R2000 Series Product Manual Promise Technologies Viewing a List of iSCSI Targets (CLU) A target is a logical drive on the Vess R2000 subsystem. The default target exposes all logical drives and is associated with all portals on the subsystem. To view a list of iSCSI targets: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI Targets and press Enter. The list of iSCSI Targets displays. • ID – Target number. 0 is the default target.
Product Manual Manage with CLU • OutStandingR2T – Maximum number of R2T PDUs the target can have outstanding for a single iSCSI command. • MaxBurstLen – Maximum length of a solicited data sequence in bytes. • DefTimeToWait – After a dropped connection, the number of seconds to wait before attempting to reconnect. • DefTimeToRetain – Number of seconds after time to wait (above) before reassigning outstanding commands. • HeaderDigest – Enables the use of header digest (CRC). Enabled or disabled.
Vess R2000 Series Product Manual • Promise Technologies Enable NOP-In - Enable to check iSCSI connection status 6. Highlight Save Settings and press Enter. 7. Press Return to Previous Menu to return to the iSCSI targets list. Viewing a List of iSCSI Ports (CLU) An iSCSI port is the physical iSCSI connection on the Vess R2000. There are four iSCSI ports on each RAID controller for a total of eight per subsystem. To view a list of iSCSI ports: 1.
Product Manual Manage with CLU Making iSCSI Port Settings (CLU) To make port settings: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI Ports and press Enter. The list of ports appears with controller and port numbers. 3. Highlight the port you want to change and press Enter. The target port information screen displays. 4. Highlight iSCSI Port Settings and press Enter. 5. Highlight each item and press the Spacebar to toggle between Enable and Disable as needed.
Vess R2000 Series Product Manual Promise Technologies Viewing a List of iSCSI Portals (CLU) A portal is the interface between an iSCSI port and the iSCSI network. To view a list of iSCSI portals: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI Portals and press Enter. The list of iSCSI Portals displays. • PortalId – Portal number. Starts at 0. • CtrlId – RAID controller ID, 1 or 2. • PortId – Physical port on the RAID controller.
Product Manual Manage with CLU Viewing iSCSI Portal Information (CLU) To view information for an iSCSI target port: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI Portals and press Enter. The list of portals appears. 3. Highlight the port you want to see and press Enter. The portal information screen displays. Information includes: • PortalID – Portal number. Starts at 0. • TcpPort – TCP port number. 3260 is the default and recommended number.
Vess R2000 Series Product Manual Promise Technologies Adding iSCSI Portals (CLU) Vess R2000 supports up to 32 iSCSI portals. Each iSCSI portal can belong to a different VLAN for a maximum of 32 VLANs. If you plan to associate the new portal with a trunk, create the trunk first. See “Adding iSCSI Trunks (CLU)” on page 490. For more information about iSCSI VLANs, see "iSCSI on a VLAN" on page 124. To add an iSCSI portal: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2.
Product Manual Manage with CLU Making iSCSI Portal Settings (CLU) To make portal settings: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI Portals and press Enter. The list of portals displays. 3. Highlight the portal you want to change and press Enter. The portal information screen displays. 4. Highlight iSCSI Portal Settings and press Enter. 5. Make changes as needed. • DHCP – Enabled or disabled DHCP is currently supported only for IPv4.
Vess R2000 Series Product Manual Deleting iSCSI Portals (CLU) To delete an iSCSI portal: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI Portals and press Enter. The list of iSCSI portals displays. 3. Highlight the portal you want to delete and press the Spacebar to mark it. 4. Highlight Delete Marked Targets and press Enter. 5. Press Y to confirm deletion. 6. Press Y again to acknowledge possible interruption of iSCSI services.
Product Manual Manage with CLU Deleting an iSCSI Session (CLU) To delete an iSCSI session: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI Sessions and press Enter. 3. Highlight the session you want delete and press the spacebar to select it.and press Enter. 4. Highlight Delete iSCSI Session and press Enter. 5. Press Y to confirm.
Vess R2000 Series Product Manual Promise Technologies Viewing iSCSI Session Information (CLU) To view a list of iSCSI sessions: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI Sessions and press Enter. 3. Highlight the session you want and press Enter.
Product Manual Manage with CLU Viewing iSCSI iSNS Information (CLU) Internet Storage Name Service (iSNS) is a protocol used to facilitate the automated discovery, management, and configuration of iSCSI devices on a TCP/IP network. To view iSNS information: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI iSNS Options and press Enter. The current iSNS options appear.
Vess R2000 Series Product Manual Promise Technologies Making iSCSI iSNS Settings (CLU) To make iSNS settings: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI iSNS Options and press Enter. The current iSNS options appear. 3. Highlight iSNS Settings and press Enter. 4. Highlight iSNS and press the Spacebar to toggle between Enable and Disable. 5. If you chose Enable: • Enter an IP address. • Enter a Port number. 3205 is the default and recommended number.
Product Manual Manage with CLU Viewing a List of iSCSI CHAPs (CLU) Challenge Handshake Authentication Protocol (CHAP) is an authentication mechanism used to authenticate iSCSI sessions between initiators and targets. To view a list of iSCSI CHAPs: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI CHAPs and press Enter. A list of the current CHAPs appears. Information includes: • ID – ID number. Numbering starts at 0. • Type – Peer is one-way. Local is bi-directional.
Vess R2000 Series Product Manual Promise Technologies Making iSCSI CHAP Settings (CLU) When you change CHAP settings, you must change the secret. You cannot change the type (peer or local). To make iSCSI CHAP settings: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight iSCSI CHAPs and press Enter. 3. Highlight the CHAP you want to edit and press Enter. 4. Make changes as needed.
Product Manual Manage with CLU Pinging a Host or Server on the iSCSI Network (CLU) This function enables you to ping other network nodes through any one of the Vess R2000’s iSCSI ports. To ping a host or server on the network: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight Ping and press Enter. 3. Enter information as required: • Highlight IP address and type the IP address you want to ping. • Highlight Packet Count and enter the number of packets you want to send.
Vess R2000 Series Product Manual Promise Technologies Viewing a List of iSCSI Trunks (CLU) A trunk is the aggregation of two or more iSCSI ports to increase bandwidth. To view a list of iSCSI trunks: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight Trunk and press Enter. The list of iSCSI Trunks displays. • ID – ID number of the trunk. Starts at 1.
Product Manual Manage with CLU 5. Highlight Save Trunk and press Enter. The new trunk appears in the list. You can add up to 8 trunks. After you add a trunk, you can assign it to a portal. See”Adding iSCSI Portals (CLU)” on page 480. Making iSCSI Trunk Settings (CLU) To make trunk settings: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight Trunk and press Enter. 3. Highlight the trunk you want and press Enter. 4.
Vess R2000 Series Product Manual Promise Technologies Deleting iSCSI Trunks (CLU) Before you can delete a trunk, you must delete any portals configured on it. See “Deleting iSCSI Portals (CLU)” on page 482. To delete an iSCSI trunk: 1. From the Main Menu, highlight iSCSI Management and press Enter. 2. Highlight Trunk and press Enter. 3. Highlight the trunk you want to delete and press the Spacebar to mark it. 4. Highlight Delete Marked Trunks and press Enter. 5. Press Y to confirm.
Product Manual Manage with CLU Managing Background Activity Background activity refers to any of several functions that take place in the background while normal operation of the Vess continues. Background activities work in conjunction with disk arrays and logical drives. See “Managing Disk Arrays (CLU)” on page 439 and “Managing Logical Drives (CLU)” on page 454 for more information about how and when to use background activities.
Vess R2000 Series Product Manual Promise Technologies Making Background Activity Settings From the Main Menu, highlight Background Activities and press Enter. Highlight Background Activity Settings and press Enter. Highlight following and press the spacebar to toggle between Enabled and Disabled.
Product Manual Manage with CLU Working with the Event Viewer (CLU) Working with the Event Viewer includes the following functions: • “Viewing Runtime Events (CLU)” on page 496 • “Clearing Runtime Events (CLU)” on page 496 • “Viewing NVRAM Events (CLU)” on page 497 • “Clearing NVRAM Events (CLU)” on page 497 The Event Viewer displays log of subsystem events.
Vess R2000 Series Product Manual Promise Technologies Viewing Runtime Events (CLU) To display Runtime Events: 1. From the Main Menu, highlight Event Viewer and press Enter. The log of Runtime Events appears. Events are added to the top of the list. Each item includes: • Sequence number – Begins with 0 at system startup. • Device – Disk Array, Logical Drive, Physical Drive by its ID number. • Severity – See the table above. • Timestamp – Date and time the event happened.
Product Manual Manage with CLU Viewing NVRAM Events (CLU) This screen displays a list of and information about the most important events over multiple subsystem startups. To display NVRAM events: 1. From the Main Menu, highlight Event Viewer and press Enter. 2. Highlight NVRAM Events and press Enter. The log of NVRAM Events appears. Events are added to the top of the list. Each item includes: • Sequence number – Begins with 0 at system startup.
Vess R2000 Series Product Manual Working with LUN Mapping (CLU) LUN Mapping includes the following functions: • “Enabling LUN Mapping (CLU)” on page 498 • “Viewing a List of Initiators (CLU)” on page 499 • “Adding an Initiator (CLU)” on page 499 • “Viewing a List of LUN Maps (CLU)” on page 500 • “Adding a LUN Map (CLU)” on page 501 • “Editing a LUN Map (CLU)” on page 502 • “Deleting a LUN Map (CLU)” on page 503 • “Changing the Active LUN Mapping Type (CLU)” on page 503 Enabling LU
Product Manual Manage with CLU Viewing a List of Initiators (CLU) LUN Mapping must be enabled in order for Vess R2000 to recognize an initiator. To view a list of FC or iSCSI initiators: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight LUN Mapping and press Enter. 3. Highlight LUN Mapping: Initiators and press Enter. A list of the current initiators appears.
Vess R2000 Series Product Manual Promise Technologies Deleting an Initiator (CLU) Caution If you delete an initiator, you delete the LUN map associated with that initiator. Verify that the LUN map is no longer needed before deleting the initiator To delete an initiator: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight LUN Mapping and press Enter. 3. Highlight the initiator you want to delete and press the spacebar to mark it.
Product Manual Manage with CLU Adding a LUN Map (CLU) For FC & iSCSI systems, you can set up an Initiator LUN map. You can set up the LUN map type on the same subsystem but only one LUN map type can be active at a time. A maximum of 256 logical drives can be mapped to an FC initiator or to an iSCSI initiator. To assign a LUN to an FC or iSCSI initiator, add the initiator first. See “Adding an Initiator (CLU)” on page 499. LUN mapping must be enabled in order to map a LUN.
Vess R2000 Series Product Manual Promise Technologies Mapping a LUN to an iSCSI Initiator or Target To map a LUN to an iSCSI initiator or target: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight LUN Mapping and press Enter. 3. Do one of the following actions: • Highlight LUN Mapping: Initiators and press Enter. Then highlight an initiator and press Enter. A list of logical drives displays. 4.
Product Manual Manage with CLU 5. Press Control-A to save the LUN map. Deleting a LUN Map (CLU) Deleting a LUN map prevents the initiator from accessing the LUN while LUN masking is enabled. To delete a LUN map: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight LUN Mapping and press Enter. 3. Do one of the following actions: • Highlight LUN Mapping: Initiators and press Enter. Then highlight an initiator and press Enter. A list of logical drives displays. 4.
Vess R2000 Series Product Manual Promise Technologies Managing UPS Units (CLU) Uninterruptible Power Supply (UPS) Management includes the following functions: • “Viewing a List of UPS Units (CLU)” on page 504 • “Making UPS Settings (CLU)” on page 505 • “Viewing UPS Information (CLU)” on page 506 Viewing a List of UPS Units (CLU) To view a list of UPS units supporting the Vess R2000: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2.
Product Manual Manage with CLU Making UPS Settings (CLU) These settings control how the Vess R2000 subsystem detects the UPS unit and responds to data reported by the UPS unit. To make UPS settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight UPS Management and press Enter. 3. Highlight UPS Settings and press Enter. 4. Perform the following actions as required: • Verify the Current UPS Communication method. See Note 1: SNMP – Network connection.
Vess R2000 Series Product Manual Promise Technologies is 60% to 80%. Note 4: To specify UPS units by DNS names, ask your IT administrator to add the DNS names to the DNS server, before you make UPS settings. Viewing UPS Information (CLU) To view information about a specific UPS unit: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight UPS Management and press Enter. 3. Highlight the UPS unit you want and press Enter.
Product Manual Manage with CLU Managing Users (CLU) User Management includes the following functions: • “Viewing User Information (CLU)” on page 507 • “Creating a User (CLU)” on page 508 • “Changing Another User’s Settings (CLU)” on page 509 • “Changing Your Own User Settings (CLU)” on page 510 • “Changing Another User’s Password (CLU)” on page 510 • “Changing Your Own Password (CLU)” on page 511 • “Deleting a User (CLU)” on page 511 Viewing User Information (CLU) Each user types their user
Vess R2000 Series Product Manual Promise Technologies Creating a User (CLU) To create a new user account: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight User Management and press Enter. 3. Highlight Create New User and press Enter. 4. Highlight each field and type in the appropriate information: • User name (Maximum 31 characters. Use letters, numbers, and underscore. No spaces.) • Password (Optional. Maximum 31 characters.
Product Manual Manage with CLU Changing Another User’s Settings (CLU) The Administrator or a Super User can change other users’ settings. To change user settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight User Management and press Enter. 3. Highlight the User whose settings you want to change and press Enter. 4. Highlight Privilege and press the space bar to toggle though the options. See the Table above. 5.
Vess R2000 Series Product Manual Promise Technologies Changing Your Own User Settings (CLU) Each user can change their display name and email address. To change your user settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight User Management and press Enter. 3. Highlight your name and press Enter. 4. Highlight the items you want and press the backspace key to erase the current value, then type the new value: • User name • Email address 5.
Product Manual Manage with CLU Changing Your Own Password (CLU) Each user can change their own password. To change your password: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight User Management and press Enter. 3. Highlight your name and press Enter. 4. Highlight Change Password... and press Enter. 5. Highlight Old Password and type your current password. 6. Highlight New Password and type a new password. Maximum 31 characters.
Vess R2000 Series Product Manual Promise Technologies Working with Software Management (CLU) Software Management includes the following functions: • “Making Email Settings (CLU)” on page 512 • “Making SLP Settings (CLU)” on page 513 • “Making Telnet Settings (CLU)” on page 513 • “Making SSH Settings (CLU)” on page 514 • “Making SNMP Settings (CLU)” on page 515 • “Managing SNMP Trap Sinks (CLU)” on page 516 • “Making Netsend Settings (CLU)” on page 517 • “Managing Netsend Recipient
Product Manual Manage with CLU 8. Press Control-A to save your settings. To start, stop or restart the Email service, highlight Start, Stop or Restart and press Enter. Making SLP Settings (CLU) By default, SLP service is set to Automatic and its normal status is Started. To make SLP service settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight SLP and press Enter. 4.
Vess R2000 Series Product Manual Promise Technologies Making SSH Settings (CLU) By default, Secure Shell (SSH) service is set to Automatic and its normal status is Started. To make SSH settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight SSH and press Enter. 4. Highlight Startup Type and press the spacebar to toggle between Automatic and Manual. 5.
Product Manual Manage with CLU Making SNMP Settings (CLU) By default, Simple Network Management Protocol (SNMP) service is set to Automatic and its normal status is Started. To make SNMP service settings: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight SNMP and press Enter. 4. Highlight Startup Type and press the spacebar to toggle between Automatic and Manual. 5.
Vess R2000 Series Product Manual Promise Technologies Managing SNMP Trap Sinks (CLU) Viewing a List of Trap Sinks To create a trap sink: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Software Management and press Enter. 3. Highlight SNMP and press Enter. 4. Highlight Trap Sinks and press Enter. A list of the current trap sinks appears. Adding a Trap Sink To add a trap sink: 1.
Product Manual Manage with CLU Event Severity Levels Level Description Fatal Non-recoverable error or failure has occurred. Critical Action is needed now and the implications of the condition are serious. Major Action is needed now. Minor Action is needed but the condition is not a serious at this time. Warning User can decide whether or not action is required. Information Information only, no action is required. Deleting a Trap Sink To delete a trap sink: 1.
Vess R2000 Series Product Manual Promise Technologies Managing Netsend Recipients (CLU) Vess R2000’s Netsend service sends Vess R2000 subsystem events in the form of text messages to your Host PC and other networked PCs.
Product Manual Manage with CLU Event Severity Levels Level Description Fatal Non-recoverable error or failure has occurred. Critical Action is needed now and the implications of the condition are serious. Major Action is needed now. Minor Action is needed but the condition is not a serious at this time. Warning User can decide whether or not action is required. Information Information only, no action is required. Deleting Netsend Recipients To delete a Netsend recipient: 1.
Vess R2000 Series Product Manual Promise Technologies Viewing Flash Image Information (CLU) Flash image information refers to the package of firmware components running on your Vess R2000 controller or controllers. To view flash image information: 1. From the Main Menu, highlight Additional Info and Management, and press Enter. 2. Highlight Flash Image Version Info and press Enter. The flash image information displays on the screen: • Enclosure Number – 1 (one) is the Head Unit.
Product Manual Manage with CLU Clearing Statistics (CLU) This function clears the statistical counts for the RAID controller, Fibre Channel ports, iSCSI ports, physical drives, and logical drives. To clear statistics: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Clear Statistics and press Enter. 3. Press Y to confirm the deletion.
Vess R2000 Series Product Manual Promise Technologies Shutting Down the Subsystem (CLU) There are two methods for shutting down the subsystem. Choose one of the following procedures: • “Shutting down the enclosure – Telnet Connection” on page 522 • “Shutting down the enclosure– Serial Connection” on page 524 Shutting down the enclosure – Telnet Connection This function shuts down the Vess R2000 subsystem on a Telnet connection. Additional action is required, as described below.
Product Manual Manage with CLU Shutting down the enclosure – SSH Connection This function shuts down the Vess R2000 subsystem on a SSH connection. Additional action is required, as described below. Important If you have a JBOD Expansion, always power off the RAID subsystem first. Then power off the JBOD subsystems. To shutdown the RAID subsystem: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Shutdown or Restart and press Enter. 3.
Vess R2000 Series Product Manual Promise Technologies Shutting down the enclosure– Serial Connection This function shuts down the Vess R2000 subsystem on a serial connection. Additional action is required, as described below. Important If you have a JBOD Expansion, always power off the RAID subsystem first. Then power off the JBOD subsystems. To shutdown the RAID subsystem: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2.
Product Manual Manage with CLU Starting Up After Shutdown There are two methods for shutting down the subsystem. Choose one of the following procedures: • “Starting up the enclosure – Telnet Connection” on page 525 • “Starting up the enclosure – SSH Connection” on page 525 • “Starting up the enclosure – Serial Connection” on page 526 Starting up the enclosure – Telnet Connection To start the RAID subsystem: 1. Manually turn on the system by pressing the power button on the front left side. 2.
Vess R2000 Series Product Manual Promise Technologies Starting up the enclosure – Serial Connection Important If you have a JBOD Expansion, always power on the JBOD subsystems first. Then power on the RAID subsystem. To start the RAID subsystem: 1. Manually turn on the system by pressing the power button on the front left side 2. Wait about two minutes 3. Establish a serial connection to the Vess R2000. See “Making a Serial Connection” on page 410.
Product Manual Manage with CLU Restarting the Subsystem There are two methods for restarting the subsystem. Choose one of the following procedures: • “Restarting the enclosure - Telnet Connection” on page 527 • “Restarting the enclosure – SSH Connection” on page 528 • “Restarting the enclosure – Serial Connection” on page 528 Note If you have a JBOD Expansion, you are not required to restart the JBOD subsystems when you restart the RAID subsystem.
Vess R2000 Series Product Manual Restarting the enclosure – SSH Connection To restart the RAID subsystem: 1. From the Main Menu, highlight Additional Info and Management and press Enter. 2. Highlight Shutdown or Restart and press Enter. 3. Highlight Option and press the spacebar to display Restart. 4. Highlight Submit and press Enter. A warning message appears. 5. Press Y to continue. 6. Close your SSH session. 7. Wait about two minutes. 8. Re-establish your SSH connection to the Vess R2000 CLU.
Product Manual Manage with CLU Buzzer Making Buzzer Settings The buzzer sounds to inform you that the Vess R2000 needs attention. See "Vess R2000 is Beeping" on page 167 for more information. To make buzzer settings: 1. From the Main Menu, highlight Buzzer and press Enter. A list of Controllers appears with the current buzzer setting and status. 2. Highlight the Controller whose buzzer you want to set and press Enter. 3. Highlight Enabled and press the spacebar to toggle between Yes and No. 4.
Vess R2000 Series Product Manual Maintenance This chapter covers the following topics: • “Updating the Subsystem Firmware” on page 531 • “Updating Physical Drive Firmware” on page 537 • “Replacing a Power Supply” on page 539 • “Replacing a Cache Backup Battery” on page 542 • “Replacing a RAID Controller – Dual Controllers” on page 544 • “Replacing a RAID Controller – Single Controller” on page 547 • “Removing the Old Controller” on page 548 530 Promise Technologies
Product Manual Maintenance Updating the Subsystem Firmware This procedure applies to Vess R2600 RAID subsystems and Vess R2600 JBOD expansion units managed by a Vess R2600 RAID subsystem. There are two methods: • “Updating with WebPAM PROe” on page 531 • “Updating with USB Support” on page 534 Updating with WebPAM PROe Download the latest firmware image file from PROMISE support: http://www.promise.com/support/ and save it to your Host PC or TFTP server.
Vess R2000 Series Product Manual Promise Technologies during the firmware update. Updates with this option take a longer period of time to complete. All Vess R2600 models support this feature. 6. Click the Next button. The next screen shows the Flash Image (firmware image file) Version Number and Build Date. 7. Click the Submit button. 8. In the Confirmation box, type the word “confirm” in the field provided and click the Confirm button. The progress of the update displays.
Product Manual Maintenance Updating with the CLU Download the latest firmware image file from PROMISE support: http://www.promise.com/support/ and save it to your Host PC or TFTP server. Important Verify that no background activities are running on the RAID subsystem. To update the firmware on the RAID subsystem and JBOD expansion units: 1. From the Main Menu, highlight Additional Info and Management, and press Enter. 2. Highlight Flash through TFTP and press Enter. 3.
Vess R2000 Series Product Manual Promise Technologies Automatic Restart If you chose the Disruptive Flash Method, the RAID subsystem and JBOD expansion units automatically restart. That action temporarily disrupts I/O operations and drops your CLU connection. After the screen goes blank, wait about two minutes, then re-establish your Telnet connection to the CLU. If you cannot re-establish a connection, wait 30 seconds and try again.
Product Manual Maintenance Vess R2600fiD front left side USB port for the RAID controller The controller status LED blinks green in half-second intervals. 2. Wait until the controller activity LED stops blinking green and starts blinking amber. Warning Do NOT power off the RAID subsystem during the update! Do NOT move to any other screen until the firmware update operation is completed! 3.
Vess R2000 Series Product Manual Promise Technologies Automatic Restart After you remove the USB flash device from the RAID controller, the RAID subsystem and any JBOD expansion units automatically restart. That action temporarily disrupts I/O operations and drops your WebPAM PROe or CLU connection. To reestablish your WebPAM PROe connection: 1. Wait no less than two minutes. 2. Click Logout in the WebPAM PROe Header, then log in again. If you cannot log in, wait 30 seconds and try again.
Product Manual Maintenance Updating Physical Drive Firmware This feature applies only to PROMISE-supported physical drives. For a list of supported drives, go to PROMISE support: http://www.promise.com/support/. If you have physical drives in your RAID system that are not PROMISE-supported, follow the firmware update procedure from the drive manufacturer. WebPAM PROe Download the latest firmware image file from PROMISE support: http://www.promise.com/support/ and save it to your Host PC or TFTP server.
Vess R2000 Series Product Manual Promise Technologies Restarting a Subsystem This function shuts down the subsystem and then restarts it. Important Do NOT turn off the power supply switches on the RAID subsystem or JBOD expansion units. To restart the subsystem: 1. Click the Administration tab. 2. Click the Subsystem Information icon. 3. Click the Shutdown/Restart button. 4. Click the Restart button. 5. Type the word “confirm” in the field provided. 6. Click the Confirm button.
Product Manual Maintenance Replacing a Power Supply The power supply and its fans are replaced as one unit. There are no individually serviceable parts. No tools are required for this procedure. Removing the Old Power Supply To remove the power supply: 1. Verify that the PSU status LED is amber or red. 2. Unplug the power cord. 3. Turn the set screw counter-clockwise to loosen it. The screw is retained on the power supply housing. 4.
Vess R2000 Series Product Manual Installing a New Power Supplyt To install the power supply: 1. Carefully slide the power supply into the enclosure. 2. Turn the set screw clockwise to tighten, DO NOT over tighten. 3. Plug in the power cord. 4. Switch on the power supply. 5. Verify that the new power supply LED is green.
Product Manual Maintenance Replacing a Cooling Unit A failed Cooling Unit on the Vess R2600 or Vess J2600 can be hot swapped if the other cooling unit is functioning properly (indicated by a green Fan Status LED). Follow the instructions below to replace a problem Cooling Unit. Important In the event of a Cooling Unit failure, DO NOT remove the failed unit until there is a replacement available and on hand.
Vess R2000 Series Product Manual Promise Technologies Cooling Unit LED indicates a problem with the fan An amber fan status LED indicates there is a problem. This unit might need to be replaced. Replacing a Cache Backup Battery The cache backup battery, also called a Battery Backup Unit (BBU) powers the cache to preserve data that has not been written the physical drives. The battery is attached to the top of the Cooling Unit assembly. Each Cooling unit has one battery.
Product Manual Maintenance Cooling Unit with Cache Backup Battery (BBU) LED indicating battery failure Red or amber BBU LED indicates a battery problem Cautions Try reconditioning the battery before you replace it. See “Reconditioning a Battery” on page 120. The battery assembly is replaced as a unit. Do not attempt to disconnect the battery by itself. Installing the wrong replacement battery can result in an explosion. Dispose of used batteries according to the instructions that accompany the battery.
Vess R2000 Series Product Manual Promise Technologies Replacing a RAID Controller – Dual Controllers The RAID controller monitors and manages the logical drives. When the RAID controller is replaced, all of your logical drive data and configurations remain intact because logical drive information is stored on the physical drives. Important Do not replace the RAID controller based on LED colors alone. Only replace the RAID controller when directed to do so by PROMISE Technical Support.
Product Manual Maintenance RAID controller release handle and pull out Squeeze controller handle release between thumb and finger Pull handle out, then slide controller unit straight out 3. Pull the RAID controller out of the subsystem enclosure.
Vess R2000 Series Product Manual Promise Technologies Installing the New Controller To install the new RAID controller: 1. Carefully slide the RAID controller into the enclosure. 2. Gently swing the handle in and press the handle until it locks. 3. Reconnect all cables that were attached to the RAID controller.
Product Manual Maintenance Replacing a RAID Controller – Single Controller The RAID controller monitors and manages the logical drives. When the RAID controller is replaced, all of your logical drive data and configurations remain intact because logical drive information is stored on the physical drives. Cautions The RAID controller is NOT hot-swappable if your Vess R2600 has only one controller. Power-down the Vess R2600 before removing it.
Vess R2000 Series Product Manual Promise Technologies Removing the Old Controller To remove the RAID controller: 1. Shutdown the Vess R2600. 2. Disconnect all attached cables from the RAID controller, • Fibre Channel cables • Management port cables • iSCSI cables • Serial cable • SAS expansion cables • UPS control cable 3. On the controller handle, squeeze the release tab and pull the handle outward. See “RAID controller release handle and pull out” on page 545. 4.
Product Manual Technology Background Technology Background This chapter covers the following topics: • “Disk Arrays” (see below) • “Logical Drives” on page 551 • “Spare Drives” on page 580 • “RAID Controllers” on page 587 • “iSCSI Management” on page 593 • “Internet Protocols” on page 601 Disk Arrays Disk array technology includes: • “Media Patrol” • “PDM” Media Patrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive.
Vess R2000 Series Product Manual • Promise Technologies Paused – Temporary pause while another background runs. Or a pause initiated by the user. PDM Predictive Data Migration (PDM) is the migration of data from the suspect phyi-cal drive to a spare drive, similar to rebuilding a logical drive. But unlike Re-building, PDM constantly monitors your physical drives and automatically copies your data to a spare drive before the physical drive fails and your logical drive goes Critical.
Product Manual Technology Background Logical Drives Logical drive technology includes: • “RAID Levels” on page 552 • “RAID Level Migration” on page 569 • “Stripe Size” on page 578 • “Sector Size” on page 578 • “Preferred Controller ID” on page 578 • “Initialization” on page 579 • “Partition and Format” on page 579 551
Vess R2000 Series Product Manual Promise Technologies RAID Levels RAID (Redundant Array of Independent Disks) allows multiple physical drives to be combined together in a disk array. Then all or a portion of the disk array is formed into a logical drive. The operating system sees the logical drive as a single storage device, and treats it as such. RAID 0 – Stripe When a logical drive is striped, the read and write blocks of data are interleaved between the sectors of multiple physical drives.
Product Manual Technology Background The disk array’s data capacity is equal to the number of disk drive members multiplied by the smallest drive’s capacity. For example, one 100 GB and three 120 GB drives form a 400 GB (4 x 100 GB) disk array instead of 460 GB. If physical drives of different capacities are used, there is unused capacity on the larger drives. RAID 0 logical drives on Vess consist of one or more physical drives.
Vess R2000 Series Product Manual Promise Technologies RAID 1 – Mirror When a logical drive is mirrored, identical data is written to a pair of physical drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data is accessed first.
Product Manual Technology Background Advantages Disadvantages • Simplest RAID storage subsystem design • • Can increase read performance by processing data requests in parallel since the same data re-sides on two different drives Recommended Applications for RAID 1: • Accounting • Payroll • Financial • Any application requiring very high availability 555 Very high disk overhead – uses only 50% of total capacity
Vess R2000 Series Product Manual Promise Technologies RAID 1E – Enhanced Mirror RAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of more than two physical drives. It also offers overall increased read/write performance plus the flexibility of using an odd number of physical drives. With RAID 1E, each data stripe is mirrored onto two physical drives. If one drive fails or has errors, the other drives continue to function, providing fault tolerance.
Product Manual Technology Background Advantages • Disadvantages Implemented as a mirrored disk array whose • segments are RAID 0 disk arrays • total capacity High I/O rates are achieved thanks to multiple stripe seg-ments • Can use an odd number of disks Recommended Applications for RAID 1E: • Imaging applications • Database servers • General fileserver Very high disk overhead – uses only 50% of 557
Vess R2000 Series Product Manual Promise Technologies RAID 5 – Block and Parity Stripe RAID 5 organizes block data and parity data across the physical drives. Gener-ally, RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 is generally consi-dered to be the most versatile RAID level. It works well for file, database, appli-cation and web servers.
Product Manual Technology Background Advantages Disadvantages • High Read data transaction rate • Medium Write data transaction rate • Good aggregate transfer rate • Most versatile RAID level • File and Application servers • WWW, E-mail, and News servers • Intranet servers • Disk failure has a medium impact on throughput RAID 6 – Block and Double Parity Stripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data.
Vess R2000 Series Product Manual Promise Technologies with (4) 100 GB physical drives has a capacity of 200 GB. RAID 6 becomes more capacity efficient in terms of physical drives as the number of physical drives increases. RAID 6 provides double fault tolerance. Your logical drive remains available when up to two physical drives fail. RAID 6 is generally considered to be the safest RAID level. A RAID 6 on Vess consists of 4 to 32 physical drives.
Product Manual Technology Background RAID 10 – Mirror + Stripe Mirror + Stripe combines both of the RAID 1 and RAID 0 logical drive types. RAID 10 can increase performance by reading and writing data in parallel or striping, and duplicating the data, or mirroring. PROMISE implements RAID 10 by creating a data stripe over one pair of disk drives, then mirroring the stripe over a second pair of disk drives. Some applications refer to this method as RAID 0+1.
Vess R2000 Series Product Manual Promise Technologies The data capacity RAID 10 logical drive equals the capacity of the smallest physical drive times the number of physical drives, divided by two. In some cases, RAID 10 offers double fault tolerance, depending on which physical drives fail. RAID 10 arrays require an even number of physical drives and a minimum of four. For RAID 10 characteristics using an odd number of physical drives, choose RAID 1E.
Product Manual Technology Background RAID 50 – Striping of Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across physical drives as in RAID 0, and it uses distributed parity as in RAID 5. RAID 50 provides data reliability, good overall performance, and supports larger volume sizes.
Vess R2000 Series Product Manual Promise Technologies Recommended Applications for RAID 50: • File and Application servers • Transaction processing • Office application with many users accessing small files The data capacity RAID 50 logical drive equals the capacity of the smallest physical drive times the number of physical drives, minus two. RAID 50 also provides very high reliability because data is still available even if multiple physical drives fail (one in each axle).
Product Manual Technology Background RAID 50 Logical Drive Drives 6 7 8 9 10 11 12 13 14 15 16 Axles 2 2 2 2 3 2 3 2 3 2 3 4 2 3 4 2 3 4 2 3 4 5 2 3 4 5 Drives/Axle 3,3 3,4 4,4 4,5 3,3,3 5,5 3,3,4 5,5 3,3,4 6,6 4,4,4 3,3,3,3 6,7 4,4,5 3,3,3,4 7,7 4,5,5 3,3,4,4 7,8 5,5,5 3,4,4,4 3,3,3,3,3 8,8 5,5,6 4,4,4,4 3,3,3,3,4 565
Vess R2000 Series Product Manual Promise Technologies RAID 60 – Striping of Double Parity RAID 60 combines both RAID 6 and RAID 0 features. Data is striped across disks as in RAID 0, and it uses double distributed parity as in RAID 6. RAID 60 provides data reliability, good overall performance and supports larger volume sizes.
Product Manual Technology Background Recommended Applications for RAID 60: • Accounting and Financial • Database servers • Any application requiring very high availability Components Minimum Maximum Number of Axles 2 16 Physical Drives per Axle 4 32 Physical Drives per Logical Drive 8 256 RAID 60 Axles When you create a RAID 60, you must specify the number of axles. An axle refers to a single RAID 6 logical drive that is striped with other RAID 6 logical drives to make RAID 60.
Vess R2000 Series Product Manual RAID 60 Logical Drive Drives 8 9 10 11 12 13 14 15 16 17 18 19 20 Axles 2 2 2 2 2 3 2 3 2 3 2 3 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 5 Drives/Axle 4,4 4,5 4,5 5,6 6,6 4,4,4 6,7 4,4,5 7,7 4,5,5 7,8 5,5,5 8,8 5,5,6 4,4,4,4 8,9 5,6,6 4,4,4,5 9,9 6,6,6 4,4,5,5 9,10 6,6,7 4,5,5,5 10,10 6,6,7 5,5,5,5 4,4,4,4,4 568 Promise Technologies
Product Manual Technology Background RAID Level Migration The term “Migration” means either or both of the following: • Change the RAID level of a logical drive. • Expand the storage capacity of a logical drive. On Vess, RAID level migration is performed on the disk array but it applies to the logical drives. Migration does not disturb your data. You can access the data while the migration is in progress. When migration is done, your disk array has a different RAID level and/or a larger capacity.
Vess R2000 Series Product Manual Promise Technologies RAID 0 A RAID 0 source logical drive can migrate to the following target logical drives: Target Requirements RAID 0 Add physical drives. 2 physical drives only. RAID 1 RAID 1E Only a single-drive RAID 0 can migrate to RAID 1 by adding 1 physical drive. 3 or more physical drives. If existing physical drives have no unused space, add 1 or more physical drives. 3 physical drives minimum, 32 maximum.
Product Manual Technology Background RAID 1 A RAID 1 source logical drive can migrate to the following target logical drives: Target Requirements RAID 0 RAID 1E None. 3 or more physical drives. Add 1 or more physical drives. 3 physical drives minimum, 32 maximum. RAID 5 RAID 1 must have less than 32 physical drives. Add 1 or more physical drives. 4 physical drives minimum. RAID 10 Even number of physical drives. Add 2 or more physical drives. RAID 50 6 physical drives minimum, 32 per axle maximum.
Vess R2000 Series Product Manual Promise Technologies RAID 1E A RAID 1E source logical drive can migrate to the following target logical drives: Target Requirements RAID 0 RAID 1E None. Add physical drives. 3 physical drives minimum, 32 maximum. RAID 5 RAID 1E must have less than 32 physical drives. If existing physical drives have no unused space, add 1 or more physical drives. 4 physical drives minimum. RAID 10 RAID 50 Even number of physical drives.
Product Manual Technology Background RAID 5 A RAID 5 source logical drive can migrate to the following target logical drives: Target Requirements RAID 0 None. RAID 1E None. RAID 5 Add physical drives. 32 maximum. 4 physical drives minimum, 32 maximum. RAID 6 If existing physical drives have no unused space, add 1 or more physical drives. 4 physical drives minimum. RAID 10 Even number of physical drives. If existing physical drives have no unused space, add 1 or more physical drives.
Vess R2000 Series Product Manual Promise Technologies RAID 6 A RAID 6 source logical drive can migrate to the following target logical drives: Target Requirements RAID 6 Add physical drives. 32 maximum. 8 physical drives minimum, 32 per axle maximum. RAID 60 If existing physical drives have no unused space, add 1 or more physical drives.
Product Manual Technology Background RAID 10 A RAID 10 source logical drive can migrate to the following target logical drives: Target Requirements RAID 0 None. RAID 1 None. RAID 5 3 physical drives minimum, 32 maximum. RAID 10 must have less than 16 physical drives. 4 physical drives minimum, 32 maximum. RAID 6 RAID 10 RAID 50 RAID 10 must have less than 32 physical drives. If existing physical drives have no unused space, add 1 or more physical drives. Add physical drives.
Vess R2000 Series Product Manual Promise Technologies RAID 50 A RAID 50 source logical drive can migrate to the following target logical drives: Target Requirements RAID 0 None. RAID 1E None. RAID 5 32 physical drives maximum. 32 physical drives maximum. RAID 6 RAID 50 must have less than 32 physical drives. If existing physical drives have no unused space, add 1 or more physical drives. RAID 10 Even number of physical drives. RAID 50 Add physical drives. 32 per axle maximum.
Product Manual Technology Background RAID 60 A RAID 60 source logical drive can migrate to the following target logical drives: Target Requirements 32 physical drives maximum. RAID 6 RAID 60 RAID 60 must have less than 32 physical drives. If existing physical drives have no unused space, add 1 or more physical drives. Add physical drives. 32 per axle maximum. You can add physical drives to a RAID 60 array but you cannot change the number of axles.
Vess R2000 Series Product Manual Promise Technologies Stripe Size Stripe Size, also called “Stripe Block Size,” refers to the size of the data blocks written to, and read from, the physical drives. Stripe Size is specified when you create a logical drive. You can choose Stripe Size directly when you use the Wizard Advanced Configuration function to create a logical drive. You cannot change the Stripe Size of an existing logical drive. You must delete the logical drive and create a new one.
Product Manual Technology Background • Controller 1 – Assign all logical drives to Controller 1 • Controller 2 – Assign all logical drives to Controller 2. • Automatic – Alternate logical drive assignments between Controllers 1 and 2. Automatic is the default and preferred setting because it balances the logical drive assignments for you. See “Creating a Disk Array Manually” on page 189, “Creating a Disk Array with the Wizard” on page 190, and “Advanced Configuration” on page 86.
Vess R2000 Series Product Manual Promise Technologies Spare Drives Spare drive technology includes: • “Definition” (below) • “Options” (below) • “Requirements” on page 581 • “Transition” on page 581 Definition A spare drive is a physical drive that you designate to automatically replace the failed physical drive in a disk array. See “Creating a Spare Drive Manually” on page 214.
Product Manual Technology Background Requirements The spare drive must: • Have adequate capacity to replace the largest physical drive in your disk arrays. • Be the same media type as the physical drives in your disk arrays.
Vess R2000 Series Product Manual Promise Technologies Transition happens manually when you specify a different unconfigured physical drive to transition (move) the data from the revertible spare drive. See the example on the following pages. Example Following is an example to explain the Transition function.
Product Manual Technology Background In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, and 4 belong to the disk array. Physical drive 5 remains unconfigured. Physical drive 6 is a revertible spare drive.
Vess R2000 Series Product Manual Promise Technologies If a physical drive fails in a disk array and there is a spare drive of adequate capacity available, the controller automatically rebuilds the array using the spare drive. In this example, physical drive 3 failed and the array is rebuilt using physical drive 6, the revertible spare drive. 1 2 Array Drives 3 4 5 6 When the rebuild is complete, the spare drive has replaced the failed drive.
Product Manual Technology Background Automatic Transition At this juncture, you would replace the failed drive in slot 3 with a new one of the same or greater capacity.
Vess R2000 Series Product Manual Promise Technologies Manual Transition If you wanted to use the drive in slot 5 as a member of the disk array, rather than the drive in slot 3, you would run the Transition function manually. See “Running a Transition on a Spare Drive” on page 217. 1 2 Array Drives 3 4 5 Spare Drive 6 When the Manual Transition is finished, physical drives 1, 2, 4, and 5 belong to the disk array and physical drive 6 is a revertible spare drive.
Product Manual Technology Background RAID Controllers RAID controller technology includes; • “LUN Affinity” (below) • “ALUA” (below) • “Cache Policy” on page 588 • “Read Cache Policy” on page 588 • “Write Cache Policy” on page 589 • “Power Saving” on page 591 • “Capacity Coercion” on page 591 LUN Affinity Vess subsystems with dual RAID controllers include a LUN Affinity feature. Normally, either controller can access all logical drives.
Vess R2000 Series Product Manual Promise Technologies Cache Policy As it is used with Vess, the term cache refers to any of several kinds of high-speed, volatile memory that hold data moving from your computer to the physical drives or vice-versa. Cache is important because it can read and write data much faster than a physical drive. There are read caches, which hold data as it is read from a physical drive; and write caches, which hold data as it is written to a physical drive.
Product Manual Technology Background Write Cache Policy • Write Back – Data is written first to the cache, then to the logical drive. Better performance. Vess has a cache backup battery to protect data in the cache from a sudden power failure. • Adaptive Writeback – See “Adaptive Writeback Cache” below. • Write Thru – Also “Write Through.” Data is written to the cache and the logical drive at the same time. Safer.
Vess R2000 Series Product Manual Promise Technologies Adaptive Writeback Cache On the Vess subsystem, you can set the logical drive write cache policy to Write Thru or Write Back. If you set the write cache policy to Write Back, your data is first written to the controller cache, and later to the logical drive. This action is conducted to improve performance.
Product Manual Technology Background Host Cache Flushing On the Vess subsystem, you can enable or disable host cache flushing. When enabled, host cache flushing guards against data loss in the event of a power failure. However RAID performance is slightly reduced. When disabled, the Vess subsystem has greater sustained bandwidth and lower latency, which are helpful for real-time video capture. When you operate the Vess with host cache flushing disabled, use a UPS to protect against data loss.
Vess R2000 Series Product Manual Promise Technologies • GB Truncate – (Default) Reduces the useful capacity to the nearest 1,000,000,000 byte boundary. • 10GB Truncate – Reduces the useful capacity to the nearest 10,000,000,000 byte boundary. • Group Rounding – Uses an algorithm to determine how much to truncate. Results in the maximum amount of usable drive capacity. • Table Rounding – Applies a predefined table to determine how much to truncate.
Product Manual Technology Background iSCSI Management iSCSI management uses the following terms: • “Basic iSCSI” (below) • “iSCSI on a VLAN” on page 595 • “Initiator” on page 597 • “Target” on page 597 • “Portal” on page 598 • “Port” on page 599 • “Trunk” on page 599 • “Session” on page 599 • “iSNS” on page 600 • “CHAP” on page 600 • “Ping” on page 600 Also see “Managing iSCSI Connections” on page 231.
Vess R2000 Series Product Manual Promise Technologies See “Adding an iSCSI Initiator” on page 221. For more information, see: • “Managing iSCSI Connections” on page 231. • Visit the Promise Knowledgebase at http://kb.promise.
Product Manual Technology Background iSCSI on a VLAN Vess supports up to 32 iSCSI portals per iSCSI port. Each iSCSI portal can belong to a different VLAN for a maximum of 32 VLANs. See the diagram below. To set up the Vess subsystem for a VLAN: 1. Add a new portal with a VLAN association. See “Adding iSCSI Portals” on page 236. Note which iSCSI port you chose for the portal. 2. Add a new target. 3. Assign the new portal with VLAN assocation to the target. 4. Map the target to a LUN.
Vess R2000 Series Product Manual iSCSI VLAN map Building B Building A VLAN 2 regular network VLAN 2 regular network VLAN 1 iSCSI data network VLAN 1 iSCSI data network Network router Network router Network switch To switch Ethernet Port 1 Ethernet Port 2 Bound to Portal 1 To switch To switch Ethernet Port 3 Bound to Portal 2 Ethernet Port 4 Bound to Portal 3 Bound to Portal 4 596 Promise Technologies
Product Manual Technology Background Initiator An initiator functions as the client, in this case, your host PC or server. The in-itiator makes requests to and receives responses from an iSCSI target on the Vess RAID subsystem. Each initiator has a unique iSCSI qualified name (IQN). You specify the initiator by that name when you map a LUN or logical drive to Software A software initiator uses code to implement iSCSI. The software emulates SCSI devices for a computer by speaking the iSCSI protocol.
Vess R2000 Series Product Manual Promise Technologies Digests A header digest adds a 32-bit CRC digest to detect data corruption in the header portion of each iSCSI packet. A data digest adds a 32-bit CRC digest to detect data corruption in the data portion of each iSCSI packet. If a data packet arrives with an invalid CRC digest, the data packet is rejected. Header and data digests work best with initiators equipped with a TOE. Refer to your iSCSI HBA.
Product Manual Technology Background Port A port is the physical point of connection between the Vess and the iSCSI network. There are four ports on each RAID controller for a total of eight. When you create a portal, you specify one or more ports. Each port has a unique MAC address. There are two options for each iSCSI port: • Enable Port – Turns the port on or off. • Jumbo Frame – Enables jumbo frame support on the port. The standard Ethernet frame is 1518 bytes, with 1500 bytes for payload.
Vess R2000 Series Product Manual Promise Technologies iSNS Internet Storage Name Service (iSNS) is a protocol that facilitates automated discovery, management, and configuration of iSCSI devices on a TCP/IP net-work. iSNS service runs on an iSNS server on your network. You can enable iSNS on the Vess and specify the IP address and port number of the iSNS server.
Product Manual Technology Background Internet Protocols Vess supports the IPv4 and IPv6 protocols. Protocol IPv4 IPv6 Addresses 32-bits 128-bits 4.3 x 109 3.4 x 1038 Example 192.168.10.
Vess R2000 Series Product Manual Promise Technologies Troubleshooting This chapter contains the following topics: • “Vess R2000 is Beeping” on page 603 • “LEDs Display Amber or Red” on page 604 • “WebPAM PROe Reports a Problem” on page 615 • “USB Support Reports a Problem” on page 621 • “Enclosure Problems” on page 622 • “RAID Controller Problems” on page 626 • “Physical Drive Problems” on page 631 • “Disk Array and Logical Drive Problems” on page 632 • “Connection Problems” on pa
Product Manual Troubleshooting Vess R2000 is Beeping Vess’s alarm has five different patterns, as shown below. Audible alarm sound patterns When you first power-up the Vess, it beeps twice to show normal operation. See pattern 1, in the figure above. The audible alarm sounds at other times to inform you that the Vess needs attention. But the alarm does not specify the condition. When the alarm sounds: • Check the front and back of Vess enclosure for red or amber LEDs.
Vess R2000 Series Product Manual Promise Technologies Silencing the Buzzer Caution This action disables the buzzer for all events. To silence the buzzer: 1. Click the Device tab. 2. Click the Component List icon. 3. Click the Buzzer and click the Settings button. 4. Uncheck the Enable Buzzer box. 5. Click the Save button.
Product Manual Troubleshooting LEDs on the Front of the Vess R2000 When the power is on, the LEDs on the front of the Vess R2000 light up. Front right LED display of Vess R2600 Power Global Enclosure Status Global RAID Status Controller 1 Activity Controller 2 Activity System Heartbeat When boot-up is finished and the Vess is functioning normally: • Power, Global Enclosure Status, and Global RAID Status LEDs display green continuously.
Vess R2000 Series Product Manual Promise Technologies Front right LED behavior LED State Power Dark No power Global RAID Status Controller System Activity Heartbeat No Controller in Slot — All devices normal Steady Green Steady Blue Global Enclosure Status All LDs are on line Normal — — No activity Blinking Blue — — — Flashing Green — Locating device — Amber — One or two devices in error One or more LD is critical; none are offline — — Red — Three or more devices in err
Product Manual Troubleshooting Drive Carrier LEDs The Vess spins up the disk drives sequentially to equalize power draw during start-up. After a few moments: • The Power/Activity LED displays blue when a physical drive is present. • The Drive Status LED displays green when the physical drive is configured as a member of a disk array or as a spare. When the physical drive is unconfigured, the LED is dark.
Vess R2000 Series Product Manual Promise Technologies LEDs on the Back of the Vess R2000 When the FRU Status LED on Vess’s front panel shows amber or red, check the LEDs on the back of Vess R2000 These LEDs give the status of the field replaceable units: • RAID controller • Power supply (includes cooling fan) Under normal conditions, the controller status LED and battery status LED display green. The dirty cache LED is dark.
Product Manual Troubleshooting Vess R2600fi controller LEDs Controller Status Dirty Cache JBOD controller LEDs Controller Status Controller LED Behavior When boot-up is finished and the Vess R2600 subsystem is functioning normally, the Controller status LED displays green continuously; the Management port LEDs display green or flash depending on your network connection; the FC, iSCSI, and SAS Expansion LEDs display green or flash during port activity.
Vess R2000 Series Product Manual Promise Technologies iSCSI port LED behavior 1G iSCSI Link/Act and Speed 10G iSCSI (Vess R2600ti) Link/Act and Speed Two LEDs are located above each port. The left LED lights GREEN when connected, flashes GREEN when there is activity on the port and remains dark no connection has been established. The LED on the right of each port indicates connection speed, GREEN is 100 Mbps, AMBER is 1000 Mbps. Two LEDs are located above each port.
Product Manual Troubleshooting Power Supply LEDs Power Supply, BBU and Cooling Unit LEDs Power Status (PSU 1) Power Status (PSU 2) BBU Cooling Unit Fan Status State Battery Power Supply Fan Dark No power, Failed or not installed No power No power Normal Normal Normal Blinking Green — Locator feature — Steady Amber — — Fan problem Flashing Amber — — — Failed or battery removed Failed Failure — — — Steady Green Steady Red Flashing Red 611
Vess R2000 Series Product Manual Promise Technologies Checking Component Installation To check a component’s installation, remove the component, then reinstall the component in its original location. In most cases, this action fixes a bad connection and allows Vess to detect the component. If this action does not correct the problem, replace the unit.
Product Manual Troubleshooting Viewing Runtime Events To display Runtime Events: 1. From the Main Menu, highlight Event Viewer and press Enter. The log of Runtime Events appears. Events are added to the top of the list. Each item includes: • Sequence number – Begins with 0 at system startup. • Device – Disk Array, Logical Drive, Physical Drive by its ID number. • Severity – See the Event Severity Level table. • Timestamp – Date and time the event happened.
Vess R2000 Series Product Manual Promise Technologies Checking a Reported Component In this example, let us check disk array status. 1. Open the CLU. 2. Highlight Disk Array Management and press Enter. 3. Observe the status of your disk arrays. DaId Alias OpStatus CfgCapacity FreeCapacity MaxContiguousCap ------------------------------------------------------------------------------------------0 DA0 OK 75.44GB 66.06GB 66.06GB 1 DA1 Degraded 189.06GB 179.68GB 179.68GB 2 DA2 OK 73.57GB 64.20GB 64.
Product Manual Troubleshooting WebPAM PROe Reports a Problem WebPAM PROe reports these conditions in the header and all four tabs. Header The Header displays popup messages, per your configuration.
Vess R2000 Series Product Manual Promise Technologies Event Information Event Severity Levels Level Description Fatal Non-recoverable error or failure has occurred. Critical Action is needed now and the implications of the condition are serious. Major Action is needed now. Minor Action is needed but the condition is not a serious at this time. Warning Information User can decide whether or not action is required. Information only, no action is required.
Product Manual Troubleshooting Device Tab Front View, showing the drive carrier icons Drive not configured Drive rebuilding Drive configured Drive offline Rear View, with Show Internal Components option Battery failed Overheating 617 Power supply offline
Vess R2000 Series Product Manual Promise Technologies Physical Drive View, physical drive shown dead or offline and marked with a red X icon Physical drive offline 618
Product Manual Troubleshooting Storage Tab Disk Arrays Disk array offline Disk array rebuilding Logical Drives Logical drive offline Logical drive rebuilding 619
Vess R2000 Series Product Manual Promise Technologies Administration Tab Events icon Event Severity Levels Level Description Fatal Non-recoverable error or failure has occurred. Critical Action is needed now and the implications of the condition are serious. Major Action is needed now. Minor Action is needed but the condition is not a serious at this time. Warning Information User can decide whether or not action is required. Information only, no action is required.
Product Manual Troubleshooting USB Support Reports a Problem This procedure requires a USB flash device: • Formatted to FAT 32 • At least 50 MB of free space Caution Verify that there is no firmware image file on the USB flash device. If a firmware image file is present, the RAID controller might attempt a firmware update. To collect a service report using the USB Support feature: 1. Insert the USB flash device into one of the USB ports on the front left of the Vess R2000.
Vess R2000 Series Product Manual Promise Technologies Enclosure Problems Enclosure Problems include: • “Diagnosing an Enclosure Problem” (below) • “Overheating” on page 624 • “Power Supplies” on page 625 • “Batteries” on page 625 Diagnosing an Enclosure Problem Check System Status on the Dashboard tab. If a yellow ! or red X appears in the System Status box: 1. Click the name link of the component with the red X icon. The Components List of the Device tab displays. 2.
Product Manual Troubleshooting The components list expands and shows the power supplies (PSU) and Cooling Units of the Vess R2000 enclosure. 3. Click the Back View icon on the Device tab. 4. Click the picture of the enclosure. A popup messages displays the status of each component. When a power supply fan fails, you must replace the power supply. See “Replacing a Power Supply” on page 539. If the system reports a fan malfunction, contact Technical Support.
Vess R2000 Series Product Manual Promise Technologies Overheating Overheating is a potentially serious condition because the excessively high temperatures can lead to physical drive failure and controller malfunction. Overheating usually results from: • Fan failure • Inadequate air circulation around the enclosure Important In the event of a Cooling Unit failure, DO NOT remove the failed unit until there is a replacement available and on hand.
Product Manual Troubleshooting one is available. See “Replacing a Cooling Unit” See “Shutting Down the Subsystem” on page 110. Power Supplies Vess R2600 subsystems are equipped with redundant power supplies. The advantage of N+1 power supplies is that should one fail, the other continues to power the subsystem until the faulty one can be replaced. The subsystem is capable of operation on N power supplies.
Vess R2000 Series Product Manual Promise Technologies RAID Controller Problems RAID controller problems include: • “Maintenance Mode” (below) • “Storage Tab” on page 619 • “Taking a RAID Controller out of Maintenance Mode” on page 628 • “Unsaved Data in the Controller Cache” on page 630 Controller problems occur when one of the controllers goes into maintenance mode.
Product Manual Troubleshooting Finding and Correcting the Cause of the Problem External Checks Make the following external checks to your Vess subsystem. Be sure that: • Both RAID controllers are present, fully inserted into their slots, and locked into place. • The RAID controllers match, meaning both are the same model • All SAS expansion cables from the RAID controllers to external JBOD units in good condition and are securely connected.
Vess R2000 Series Product Manual Promise Technologies Taking a RAID Controller out of Maintenance Mode If you shut down the Vess subsystem in the process of correcting the mainten-ance mode problem, the affected RAID controller boots into normal mode when the Vess restarts. No further action is required. If you corrected the problem without shutting down the Vess subsystem, choose one of the following methods to take the controller out of maintenance mode: • Restart the Vess subsystem.
Product Manual Troubleshooting 6. At the MAINTENANCE MODE@cli> prompt, type maintenance -a exit and press Enter. The controller reboots. The login screen again appears. 7. Close the Serial connection. Telnet Connection This procedure requires you to know the IP address of the controller. To clear maintenance mode using a Telnet connection: 1. Go to the command line prompt (Windows) or click the terminal icon (Linux), then run: telnet 192.168.1.56 2300 The IP address above is only an example.
Vess R2000 Series Product Manual Promise Technologies Unsaved Data in the Controller Cache The dirty cache LED (marked with the icon) informs you that there is data in the cache that has not been saved to non-volatile memory. Such data is sometimes called “dirty,” not to suggest it is corrupted in some way but because it has not been saved to a physical drive. Dirty Cache LED Caution If there is unsaved data in the controller’s cache, the dirty cache LED shines amber.
Product Manual Troubleshooting Physical Drive Problems Physical drives are the foundation of data storage. A physical drive problem can affect your entire RAID system. When a yellow ! icon or a red X icon appears beside a physical drive, check the drive’s operational status: 1. Click the Device tab. 2. Click the Physical Drive icon. 3. Click the physical drive you want, then click the View button. Look under Operational Status for the condition of the physical drive.
Vess R2000 Series Product Manual Promise Technologies Disk Array and Logical Drive Problems Disk array and logical drive problems include: • “Disk Array Degraded / Logical Drive Critical” (below) • “Disk Array Offline / Logical Drive Offline” on page 633 • “Repairing an Offline Disk Array or Logical Drive” on page 634 • “Rebuilding a Disk Array” on page 635 • “Incomplete Array” on page 635 Disk array problems typically result from a physical drive failure.
Product Manual Troubleshooting • Degraded with a yellow ! icon when ONE physical drive is offline. • Critical with a yellow ! icon when TWO physical drives are offline. RAID 0 logical drives show Offline status and a red X icon. If there is no spare drive or unconfigured drive in the RAID system, you must provide the replacement drive. See “Installing Your Drives” on page 36.
Vess R2000 Series Product Manual Promise Technologies below. The system sends an Email message about the incident to subscribing users, depending on user settings. See “Setting User Event Subscriptions” on page 140. Repairing an Offline Disk Array or Logical Drive RAID 1, 1E, 5, 6, 10, 50, and 60 Logical Drives If a fault-tolerant logical drive, RAID 1, 1E, 5, 6, 10, 50, and 60, goes Offline, it may be possible to recover your data.
Product Manual Troubleshooting Rebuilding a Disk Array When you rebuild a disk array, you are actually rebuilding the data on one physical drive. • When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array begins to rebuild automatically using the spare drive.
Vess R2000 Series Product Manual Promise Technologies If a physical drive fails during a transport, or you do not move all of the physical drives to their new locations, WebPAM PROe displays an incomplete array. When WebPAM PROe discovers an incomplete array, it displays a dialog box asking you to: • Click the OK button to accept the incomplete array. • Click the Cancel button to reject the incomplete array.
Product Manual Troubleshooting Connection Problems Connection problems include: • “Serial Connections” (below) • “Network Connections” on page 638 • “Fibre Channel Connections” on page 639 • “SAS Connections” on page 639 • “Browser Does Not Connect to WebPAM PROe” on page 641 Connection problems cause a majority of failures in almost any electrical system.
Vess R2000 Series Product Manual Promise Technologies Network Connections Each RAID controller has an Ethernet (RJ45) management port connector on the back of the enclosure. This is a 100 Mbps Ethernet connector designed to connect to your network. The Vess becomes a node on your network like any other PC, server or other component with an IP address. Vess ships from the factory IP addresses of 10.0.0.1, 10.0.0.2, and 10.0.0.3. You must change these addresses to ones that work on your network.
Product Manual Troubleshooting Note that the virtual and maintenance ports can accept IP address assignments from a DHCP server. If you manually assigned an IP address to the Vess R2000 but there is a DHCP server on your network, there is a chance that the server might assign the IP address to another node. You might see a warning to this effect on your PC’s monitor. If this happens, WebPAM PROe may not be able to connect. See your network administrator to work out a suitable arrangement.
Vess R2000 Series Product Manual Promise Technologies Faulty Cable To check for a faulty SAS cable: 1. Power down the RAID subsystem and JBOD units. 2. Replace the SAS cable with a new one. 3. Power up the subsystems and monitor the link port counter for changes in the rate of link error accumulation. Faulty Controller or I/O Module Connector To check for a bad controller or I/O module SAS connector: 1. With the subsystems online and I/Os running, access the CLI via serial or Telnet.
Product Manual Troubleshooting Browser Does Not Connect to WebPAM PROe If you successfully setup and connected to WebPAM PROe, then suddenly you can no longer connect, it might be the result of the following three conditions: • DHCP is enabled on your Vess’s virtual management port • The DHCP server does not have a dedicated IP address for the Vess • The Vess restarted and your DHCP server assigned a new IP address You must obtain the new IP Address for the virtual management port in order to direct
Vess R2000 Series Product Manual Promise Technologies Power Cycling the Subsystem To power cycle a RAID subsystem means to: • Shut down • Turn off the power • Turn on the power • Restart Power cycling is sometimes required as a remedial action but only when prompted by a message from software or when directed by Technical Support. To power cycle the RAID subsystem: 1. Shut down the subsystem. When the controllers shut down, your network connection is lost. 2.
Product Manual Troubleshooting Event Notification Response When you choose Event Notification, WebPAM PROe sends popup and/or email messages regarding its status. The messages you see depend on your notification selection and what is currently happening in the Vess. See “Setting User Event Subscriptions” on page 140.
Vess R2000 Series Product Manual Promise Technologies Reported Event Corrective Action Battery Battery is inserted Battery charging has failed Battery reconditioning has started Battery reconditioning has been terminated The write policy of writeback logical drive switched from writeback to writethru The write policy of writeback logical drive switched from writethru to writeback Battery is charging in high temperature Battery cannot function with the enclosure or with the attached battery board
Product Manual Reported Event Troubleshooting Corrective Action Blade Server Blade Server Inserted Blade Server Removed No action is required. Cache Not available Contact Tech Support.
Vess R2000 Series Product Manual Promise Technologies Reported Event Corrective Action Controller Controller is started Controller is set to Active Mode Controller is set to Standby Mode Controller Failed Over as partner is removed Controller Failed Over as heart beat stopped Controller Firmware mismatch with that of the partner controller Controller set to Maintenance Mode because of hardware mismatch with partner (controller) Controller set to Maintenance Mode because of firmware mismatch with
Product Manual Reported Event Troubleshooting Corrective Action Controller Controller has been set to Maintenance mode because there is a mismatch in the memory size with that of the partner controller Replace this controller’s memory with the same memory size as the partner controller Partner Controller has entered maintenance mode to protect user data since one of the configured physical drives was disconnected in the partner controller Check and correct cable connections to external JBOD enclosure
Vess R2000 Series Product Manual Promise Technologies Reported Event Corrective Action CRC CRC error is detected while receiving CMD information unit CRC error is detected during Data Out phase If this message appears repeatedly, contact Tech Support. Disk Array New disk array has been created Disk array has been deleted Disk array has been added No action is required.
Product Manual Reported Event Troubleshooting Corrective Action Drive Interface Drive-interface controller is found No action is required. Drive-interface controller is NOT found Restart the Vess. If this message appears repeatedly, contact Tech Support. Drive-interface diagnostics has passed No action is required. Drive-interface diagnostics has failed Restart the Vess. If this message appears repeatedly, contact Tech Support.
Vess R2000 Series Product Manual Promise Technologies Reported Event Corrective Action Fibre Channel Fibre Channel controller has detected bus reset Fibre Channel controller has received a “LUN reset” command. Fibre Channel controller has encountered a fatal error If this message appears repeatedly, contact Tech Support. No action is required. Restart the Vess. If this message appears repeatedly, contact Tech Support.
Product Manual Reported Event Troubleshooting Corrective Action Host Interface Host interface controller has detected bus reset If this message appears repeatedly, contact Tech Support. Host interface controller has encountered an unrecoverable error Restart the Vess. If this message appears repeatedly, contact Tech Support. Host interface controller has received an “abort task” command. Host interface controller has received an “abort task set” command.
Vess R2000 Series Product Manual Promise Technologies Reported Event Corrective Action Host Interface Host interface controller is informed that the initiator has detected an error Host interface controller has received illegal secondary identification Host interface controller has received a message parity error If this message appears repeatedly, contact Tech Support. Host interface controller has received a bus reboot Host interface link is up No action is required.
Product Manual Reported Event Troubleshooting Corrective Action Initiator Initiator sent message for detecting an error If this message appears repeatedly, contact Tech Support. JBOD system connected JBOD system either is removed or malfunctioned No action is required. Check Expander firmware and SAS connections. JBOD Logical Drive Logical drive initialization has started Logical drive Initialization is in progress Logical drive initialization has completed No action is required.
Vess R2000 Series Product Manual Promise Technologies Reported Event Corrective Action Logical Drive Quick logical drive initialization is queued A new logical drive has been created Logical drive has been deleted No action is required. Logical drive has been placed online Logical drive has been placed online. Possible data loss Logical drive has been set to critical. Check the state of the physical drives, replace any bad drives. Rebuild logical drive.
Product Manual Reported Event Troubleshooting Corrective Action Media Patrol Media patrol is started Media patrol is in progress No action is required. Media patrol is completed Media patrol is paused Resume Media Patrol when ready. Media patrol is resumed No action is required. Media patrol is stopped If this action was not intentional, check the logical drive’s status. Media patrol is aborted due to an internal error. Reduce system load on the Vess.
Vess R2000 Series Product Manual Promise Technologies Reported Event Corrective Action PDM PDM is started PDM is in progress No action is required. PDM is completed PDM is paused Resume PDM when ready. PDM is resumed No action is required. PDM is stopped If this action was not intentional, check the disk array’s status. PDM is switched to rebuild. Replace the dead physical drive or reinstall the missing drive.
Product Manual Reported Event Troubleshooting Corrective Action Physical Disk Physical disk is marked online Physical disk is marked offline Physical disk is marked as DEAD.
Vess R2000 Series Product Manual Promise Technologies Reported Event Corrective Action Physical Disk Physical disk is marked as DEAD due to removal Physical disk is marked as DEAD due to failure of reassign sectors command Physical disk is marked as DEAD due to PFA condition Physical disk is marked as DEAD due to forced offline state Physical disk seen by partner controller not seen here Single ported physical disk seen by Partner controller not seen here Physical disk reported not ready Replac
Product Manual Reported Event Troubleshooting Corrective Action PSU (Power Supply Units) Reinstall the power supply unit. Turn on the power supply or plug in the power cable. PSU is not inserted PSU is off PSU is on PSU is installed and turned on PSU is functional and turned on PSU is installed and turned off No action is required. Turn on the power supply or plug in the power cable.
Vess R2000 Series Product Manual Promise Technologies Reported Event Corrective Action RAID Level Migration RAID level migration is started RAID migration is in progress RAID level migration is completed RAID level migration is paused RAID level migration is resumed RAID level migration is stopped No action is required. Resume migration when ready. No action is required. If this action was not intentional, check the logical drive’s status.
Product Manual Troubleshooting Reported Event Corrective Action Rebuild Rebuild is started Rebuild is in progress Rebuild is completed Rebuild is paused Rebuild is resumed Rebuild is stopped No action is required. Resume rebuild when ready. No action is required. If this action was not intentional, check the logical drive’s status. Contact Tech Support. Reduce system load on the Vess. No action is required. Install a target physical drive of adequate capacity.
Vess R2000 Series Product Manual Promise Technologies Reported Event Corrective Action Resource Resource is NOT available Reduce system load on the Vess. SCSI host interface controller settings have changed No action is required. SEP is found SEP is NOT found SEP I2C device access failure No action is required. Insert or replace SEP hardware. SCSI SEP SEP I2C device access recovered from failure f this message appears repeatedly, contact Tech Support.
Product Manual Troubleshooting Reported Event Corrective Action SMART If this message appears repeatedly, replace the physical drive. SMART error is received Stripe Level Migration Stripe Level migration is started Stripe Level migration is completed Stripe Level migration is paused Stripe Level migration is resumed Stripe Level migration is stopped No action is required. Resume SLM when ready. No action is required. If this action was not intentional, check the logical drive’s status.
Vess R2000 Series Product Manual Promise Technologies Reported Event Corrective Action Synchronization Synchronization is started Synchronization is completed Synchronization is paused Synchronization is resumed Synchronization is stopped Synchronization is aborted due to an internal error. Synchronization is queued Synchronization is stopped internally No action is required. No action is required. Resume synchronization when ready. No action is required. Reduce system load on the Vess.
Product Manual Contacting Technical Support Contacting Technical Support PROMISE Technical Support provides several support options for PROMISE users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support. PROMISE E-Support: https://support.promise.com PROMISE web site: http://www.promise.
Vess R2000 Series Product Manual United States 580 Cottonwood Drive Milpitas, Ca 95035, USA Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Australia Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// EMEA Netherlands Science Park Eindhoven 5228 5692 EG Son, The Netherlands Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.
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Product Manual Contacting Technical Support Limited Warranty PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components, except the cache backup battery, for a period of three (3) years; b) the cache backup battery, for a period of one (1) year; c) will conform to PROMISE’s specifications; d) will be free from defects in material and workmanship under normal use and service.
Vess R2000 Series Product Manual Promise Technologies Disclaimer of other warranties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, PROMISE disclaims any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.
Product Manual Contacting Technical Support Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. PROMISE is not liable for any damage to equipment or data loss resulting from the use of any product.
Vess R2000 Series Product Manual • Use the original shipping carton and packaging • Include a summary of the product’s problem(s) • Write an attention line on the box with the RMA number • Include a copy of your proof of purchase Promise Technologies You are responsible for the cost of insurance and shipment of the product to PROMISE. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty.
Product Manual Appendix: Useful Information Appendix: Useful Information The appendix covers the following topics: • SNMP MIB Files (below) • Adding a Second RAID Controller (page 445) • Installing a Second RAID Controller (page 446) SNMP MIB Files PROMISE supplies two MIB files to integrate the Vess R2000 subsystem into your SNMP system. These files are in the SNMP folder on the Software CD. The MIB files are: • FCMGMT-MIB.mib • raidv4.
Vess R2000 Series Product Manual Promise Technologies 7. Contact contact PROMISE Technical Support to order your second RAID controller. PROMISE Technical Support prepares the new RAID controller with firmware and SDRAM to match the existing RAID controller in your Vess subsystem. Installing a Second RAID Controller To install a second RAID controller in your Vess subsystem: 1. Shut down the subsystem. 2. Remove the blank cover from the right RAID controller slot. 3.
Product Manual Appendix: Useful Information RAID Controller in Maintenance Mode To manage a RAID controller in maintenance mode: 1. Click the Administration tab. 2. Click the Firmware Update icon. 3. Click the Controller Firmware Update option. 4. Compare the Firmware version on Controller 1 and Controller 2. • If the firmware versions are different, go to “Updating Firmware on a RAID Subsystem” on page 117.
Vess R2000 Series Product Manual Promise Technologies Dual Controllers and SATA Drives If your Vess subsystem has SATA disk drives installed, you must install a SAS-to-SATA adapter on each of the SATA drives. Without the SAS-to-SATA adapter, SATA drives display a red X icon and Not Usable status. Obtain SAS-to-SATA adapters from PROMISE Technology at http://www.promise.com. SAS drives do not require adapters.
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