Manual

VTrak Series Integrated Solutions
Service/Support Uplifts
PROMISE Technology Service Options
Integrated Ex30
and A-Class
Integrated
J630/830
Integrated J930
Integrated Ex10
Integrated Jx10
3-
year PROMISE ServicePlus Onsite warranty Next
Business Day + 24x7 Phone and Email Support (please
verify available service areas)
Included Included Included n/a n/a
3-
year PROMISE ServicePlus Onsite Warranty w/4-hour
response + 24x7 Phone and Email Support (please verify
available service areas)
n/a n/a n/a SP3YEARA SP3YEARA
3-year warranty with 24x7 Phone and Email Support with
Advanced Parts Replacement
n/a n/a n/a Included Included
3-
year Uplift PROMISE ServicePlus Onsite Warranty w/4
-
hour response + 24x7 Phone and Email Support (please
verify available service areas)
VTXSVCSP3AVU
VTXSVCSP3AVU
VTXSVCSP3AVU n/a n/a
2-
year extended PROMISE ServicePlus Onsite warranty
Next Business Day + 24x7 Phone and Email Support
VTXSVEW2BVH VTXSVJW2BVH VTXNBJW92T5 n/a n/a
2-
year extended warranty PLUS uplift to 4-Hour on-site
response
VTXSVCEW2AVU
VTXSVCEW2AVU
VTX4HJW92T5 n/a n/a
2-
year extended warranty with 24x7 Phone and Email
Support with Advanced Parts Replacement
n/a n/a n/a EW2VTEA EW2VTJA
Additional 1
-year period extended warranty for VTrak
Ex10 and Jx10 Series
for a total of 6 years. Include HDDs
n/a n/a n/a VTX10EW1T6D VTX10JW1T6D
Drive Disposal
Option with standard 3-year warranty
(per
chassis)
KYHD3Y KYHD3Y n/a KYHD3Y KYHD3Y
Drive disposal option for VTrak
Ex
10 and Ex30 with HDD
2 year Extension (per chassis)
KYHD2YE KYHD2YE n/a KYHD2YE KYHD2YE