Manual

Channel Service/Support Uplifts
VTrak x10 and x30 Series Empty Chassis
PROMISE Technology Service Options
Ex30 w/o HDD Jx30 w/o HDD Ex10 w/o HDD Jx10 w/o HDD
3-
year warranty with 24x7 Phone and Email
Support with Advanced Parts Replacement
Included Included Included Included
2-
year extended warranty with 24x7 Phone and
Email Support with Advanced Parts Replacement
EW2VTE EW2VTJ EW2VTE EW2VTJ
3-
year PROMISE ServicePlus Onsite Warranty w/4
-
hour response + 24x7 Phone and Email Support
(please verify available service areas)
SP3YEAR SP3YEAR SP3YEAR SP3YEAR
5-
year PROMISE ServicePlus Onsite Warranty w/4
-
hour response (please verify available service
areas)
SP5YEAR SP5YEAR SP5YEAR SP5YEAR
Additional 1
-year period extended warranty for
VTrak
Ex10 and Jx10 Series for a total of 6 years.
Does not include HDDs
n/a n/a VTX10EW1T6 VTX10JW1T6