User Manual

239
Promise Technologies Troubleshooting
The Service Report includes the following topics:
• About – Report utility
• BBM Info – Bad Block Manager
• BGA Summary – Status and settings
• Buzzer Info
• Controller Info
• Disk Array Info
• Disk Array Dump info
• Disk Array Verbose Info
• Enclosure Info
• Error Table Info
• Event Info - NVRAM
• Event Info - Runtime
• LogDrive Info – Basic logical drive
information
• LogDrive Dump Info – Diagnostic
information
• Logical Drive Verbose Info – Full logical
drive information
• Network Info – Virtual port
• Phydriv Info – Basic physical drive
information
• Phydriv Verbose Info – Full physical drive
• SWMGT Info – Software management
• Service Setting – Email
• Service Setting – Webserver
• Spare Info – Basic spare drive information
• Spare Dump Info – Diagnostic information
• Spare Verbose Info – Full spare Drive
information
• Statistic Info
• Subsystem info
• User Info
3. Determine where you want to store the fi le on the Host PC, then click the Save
button in the pop-up menu.
The report saves to your Host PC as a compressed HTML fi le.
4. Double-click the downloaded fi le to decompress it.
5. Double-click the report to open it in your default browser.
Once you have the service report fi le, you can email it to a Technical Support
representative.