User Manual
Ultra100 TX2™ User Manual Copyright Copyright by Promise Technology, Inc. (“Promise”), 2001. No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise. Trademarks All trademarks are the property of their respective holders. Important data protection information You should back up all data before installing any drive controller or storage peripheral.
Ultra100 TX2™ User Manual Table of Contents INTRODUCTION.............................................................................................................1 GENERAL CARD DESCRIPTION ....................................................................................2 FEATURES...................................................................................................................2 PHYSICAL /ENVIRONMENTAL ....................................................................................
Ultra100 TX2™ User Manual NOTES
Ultra100™ TX2 User Manual Introduction The PC which you are using either already contains a Promise Technology Ultra100 TX2 controller card or you have acquired an Ultra100 TX2 controller for your existing PC and will be installing the controller yourself. For PCs that already contain a Promise Technology Ultra100 TX2 card, consult the Troubleshooting section of the manual (see page 24) if you are experiencing any difficulties with the hard drive being recognized by the card.
Ultra100™ TX2 User Manual General Card Description The Ultra100 TX2 is designed to support newer motherboards with a PCI bus speed of 66MHz (versus earlier 33MHz models). The faster bus speed provides up to 266MB per second bandwidth. The card is backward compatible allowing you to install the controller into a 33MHz PCI bus motherboard where it will allow maximum data transfers of up to 133MB per second across the bus.
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Ultra100™ TX2 User Manual Installing The Ultra100™ TX2 This section is designed to help you prepare the Ultra100 TX2 card for installation into your existing system. Please read through this chapter carefully before attempting to install Ultra100 TX2. You should record the system’s curre nt CMOS (system setup) settings before making any changes.
Ultra100™ TX2 User Manual Controller Card Installation Installing the Ultra100 TX2 controller card in a system is a simple process. The card fits into any available 32-bit PCI slot (must be PCI 2.1 or 2.2 compliant), or the 32-bit portion of 64-bit PCI slot on the system’s motherboard (see Figure 1 below). 1. Remove the cover of your system. 2. Remove the inside slot cover of an available 32-bit PCI slot on the motherboard. 3.
Ultra100™ TX2 User Manual Hard Drive Installation WARNING: If you wish to use your current bootable drive with the Windows NT4 or 2000 operating system on the Ultra100 TX2, do NOT connect this hard drive to the Ultra100 TX2 controller before installing the NT or 2000 driver. You MUST install the NT or 2000 driver first (see “INSTALLING DRIVERS” section) to the boot drive using your existing hard drive controller. 1.
Ultra100™ TX2 User Manual Installing Drivers This section details the Ultra100 TX2 driver installation procedure when used with various operating systems. If you have purchased an Ultra100 TX2 for your existing PC, you will need to install the appropriate driver for your current operating system. If you own a PC with an existing Ultra100 TX2 card, drivers were already installed with the system. You would only need to re-install drivers if re-installing an operating system or installing an updated driver.
Ultra100™ TX2 User Manual Installing Driver in Existing Windows 2000 System WARNING: If you will be moving the boot drive containing the existing Windows 2000 operating system to the Ultra100 TX2 card, the Ultra100 TX2 driver MUST be loaded on to this hard drive while it is still attached to your existing hard drive controller. Do not attach this drive or any other hard drive to the Ultra100 TX2 controller card before completing this step.
Ultra100™ TX2 User Manual Windows ME Installing Drivers During Windows ME Installation The following details the installation of the Ultra100 TX2 drivers while installing Windows ME (with the Ultra100 TX2 controller card already in place). If you’r e installing the Ultra100 TX2 drivers on a system with ME already installed, see “Installing Drivers with Existing Windows ME System.” 1. Install Windows ME fully. 2. After installation, go the “Start” menu and choose “Settings.” 3.
Ultra100™ TX2 User Manual Installing Drivers with Existing Windows ME System The following section details the installation of Ultra100 TX2 drivers on a system that has Windows ME already installed and running. If you’re installing the Ultra100 TX2 drivers on a system during an installation of Windows ME, see “Installing Drivers During Windows ME Installation.” 1. After installing the Ultra100 TX2 controller card and configuring the hard drives, power up the system and boot. 2.
Ultra100™ TX2 User Manual Windows 98 Installing Drivers During Windows 98 Installation The following details the installation of the Ultra100 TX2 drivers while installing Windows 98 (with the Ultra100 TX2 controller card already in place). If you’re installing the Ultra100 TX2 drivers on a system with Windows 98 already installed, see “Installing Drivers with Existing Windows 98.” 1.
Ultra100™ TX2 User Manual Installing Drivers with Existing Windows 98 The following section details the installation of Ultra100 TX2 drivers on a system that has Windows 98 already installed. If you’re installing the Ultra100 TX2 drivers on a system during a Windows 98 installation, see “Installing Drivers During Windows 98 Installation.” 1. After installing the Ultra100 TX2 controller card and configuring the hard drives, power up the system and boot Windows. 2.
Ultra100™ TX2 User Manual Windows NT 4.x Installing Drivers During New Windows NT 4.0 Installation 1. Start the system installation by booting from the Windows NT disk: a. Floppy install: boot the system with the Windows NT installation diskettes. b. Floppyless install: boot from floppy and type “WINNT /B”. After files have been copied, the system will reboot. On the reboot, press the “F6” key when the message “Setup is inspecting your computer’s hardware configuration… ” appears. c.
Ultra100™ TX2 User Manual Installing Drivers with Existing Windows NT 4.0 WARNING: If you wish to use your current bootable drive with the Windows NT4 operating system on the Ultra100 TX2, perform the steps below while the boot drive is still attached to your existing onboard IDE controller. Do not attach any drives to your Ultra100 TX2 until the steps below are complete. 1. Choose “Settings” from the “Start” menu. 2. Choose “Control Panel” from the “Settings” menu. 3.
Ultra100™ TX2 User Manual Windows 95 Installing Drivers During New Windows 95 Installation 1. After installing the Ultra100 TX2 controller card and configuring the hard drives (see “Controller Card Installation” on page 5), partition and format your hard drive(s), if necessary. 2. Install Windows 95 normally. 3. After installation, go to the “Start” menu and choose “Settings.” 4. From the “Settings” menu, choose “Control Panel.” 5.
Ultra100™ TX2 User Manual Installing Drivers with Existing Windows 95 1. After installing the Ultra100 TX2 controller card and configuring the hard drives (see “Hardware Installation” on page 5), power up the system and boot Windows. 2. The “Update Device Drive Wizard” will appear, informing you that it has found a “PCI Mass Storage Contro ller.” 3. Insert the “Ultra100 TX2 Driver” diskette in drive A:. 4. Click on “Next.
Ultra100™ TX2 User Manual Netware 3.12 NWPA Update Package Installation Instructions for NetWare 3.12 Before installing the Ultra100 TX2 NetWare driver, make sure that you have installed the latest update for the NetWare 3 operating system. 1. From the website at http://developer.novell.com/devres/sas/certinfo.htm download NWPA_UP.EXE from the "Download the Update Package" link. 2. Install DOS and the CD-ROM driver on the target server machine. 3. Create the directory C:\SERVER.
Ultra100™ TX2 User Manual load c:\SERVER.312\nbi31x 15. Save the file. 16. DOWN and EXIT the server. 17. Remove the NetWare CD-ROM. 18. Reboot the server. For Existing NetWare 3.12 Servers: 8. Edit STARTUP.NCF and add the following lines after any set parameters but before any file loading: load c:\SERVER.312\312ptd\native\start\npapatch load c:\SERVER.312\mmattrfx load c:\SERVER.312\nbi31x Also add a subsequent line to "load ULTRA" to load the ULTRA.HAM driver. 9. Boot the server.
Ultra100™ TX2 User Manual Netware 4.11 NWPA Update Package Installation Instructions for NetWare 4.11 Before installing the Ultra100 TX2 NetWare driver, make sure that you have installed the latest update for the NetWare 4 operating system. 1. From the website at http://developer.novell.com/devres/sas/certinfo.htm download NWPA_UP.EXE from the "Download the Update Package" link. 2. Install DOS and the CD-ROM driver on the target server machine. 3.
Ultra100™ TX2 User Manual 12. Remove the NetWare CD-ROM. 13. DOWN and EXIT the server. 14. Reboot the server. For Existing NetWare 4.11 Servers: 7. Edit STARTUP.NCF and add the following lines after any set parameters but before any file loading: load c:\update\nwpa load c:\update\nbi load c:\update\idehd.cdm Also add subsequent line "load ULTRA " to load the ULTRA .HAM driver. 8. Boot the server.
Ultra100™ TX2 User Manual Netware 5 For new NetWare 5 servers: 1. Start the Netware 5 installation as you normally would. 2. When you reach the point in the installation where you install storage adapters, choose “Modify” in the “Options” window and press ENTER. 3. Highlight the “Storage Adapters” field and press ENTER. 4. Press the INSERT key on your keyboard to “Add” a device. 5. Insert the Ultra100 TX2 driver disk into your A: floppy drive. 6.
Ultra100™ TX2 User Manual 9. Choose “Yes” when asked if you want to copy this driver.
Ultra100™ TX2 User Manual Linux Please visit the Technical Support area at www.promise.com for updates on Linux support.
Ultra100™ TX2 User Manual Troubleshooting Problem: The following warning appears in the Ultra100 TX2 BIOS: “[WA RNING] BECAUSE OF 40-CONDUCTOR CABLE(S) USED, Dx WOULD BE DOWN TO ULTRA33 MODE. PLEASE USE 80-CONDUCTOR CABLE(S) IF ULTRA66 OR ABOVE MODE WANTED”. Solution: A 40-wire, 40-pin IDE cable is being used with an Ultra ATA/100 capable hard drive in the Ultra100 TX2 hard drive setup.
Ultra100™ TX2 User Manual The “F6” key was not pressed at the appropriate time. Reboot the system, and press the “F6” key when the message “Setup is inspecting your computer’s hardware configuration… ” appears in Windows NT4 or the message “Press F6 if you need to install third party SCSI or RAID driver” appears in Windows 2000. Problem: While booting Windows NT 4.0 or Windows 2000 during a CD-ROM disk install, the message “No Hard Drives Found” appears.
Ultra100™ TX2 User Manual BIOS Upgrade The following instructions detail the steps that need to be taken in order to upgrade the BIOS of your Ultra100 TX2 controller card. BIOS (Basic Input/Output System) controls the booting operation of the Ultra100 TX2. If you receive nformation i regarding an update for the Ultra100 TX2 BIOS (from the Promise Technology website or technical support), download the update and then follow these instructions to install the update.
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Appendix A Limited Warranty Promise Technology, Inc. warrants that for two (2) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise Technology specifications; b) the product will be free from defects in material and workmanship under normal use and service.
Appendix A Promise Technology shall not be liable for the cost of procuring substitute goods, services, lost profits, unrealized savings, equipment damage, costs of recovering, reprogramming, or reproducing of programs or data stored in or used with the products, or for any other general, special, consequential, indirect, incidental, or punitive damages, whether in contract, tort, or otherwise, notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise
Appendix B Contacting Promise Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
Appendix B B-2
Appendix B Pacific Rim Sales Office E-mail Support Fax Technical Support Phone Technical Support If you wish to write us for support: support@promise.com.tw +886 3 578 23 90 Attention: Technical Support +886 3 578 23 95 9:00-5:30pm Taiwan Time Promise Technology, Inc. Attn: Technical Support 2F, No. 30, Industry E. Rd. IX, Science-Based Industrial Park, Hsin-Chu, Taiwan, R.O.C.
Appendix C Returning Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • • • • • Product model and serial number (required); Return shipping address; Daytime phone number; Description of the problem; Copy of the original purchase invoice.
Appendix C the event of a replacement, the replacement unit will be under warranty for the remainder of the original warranty term from purchase date, or 30 days, whichever is longer. Promise will pay for standard return shipping charges only. You will be required to pay for any additional shipping options (such as express shipping).
Appendix C Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. Promise is not liable for any damage to equipment or data loss resulting from the use of any product.
