SuperTrak SX6000 TM User Manual
SuperTrak SX6000™ User Manual Copyright Copyright by Promise Technology, Inc. (“Promise”), 2001. No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise. Trademarks All trademarks are the property of their respective holders. IMPORTANT DATA PROTECTION INFORMATION You should back up all data before installing SuperTrak SX6000.
SuperTrak SX6000™ User Manual Table of Contents 1 Introduction 1 1.1 Promise Technology, Inc.......................................................................... 1 1.2 What is SuperTrak SX6000? .................................................................... 1 1.3 Key Features.............................................................................................. 2 1.4 System Requirements .............................................................................. 2 1.
SuperTrak SX6000™ User Manual Creating a RAID 0 Array 20 Creating a RAID 1 Array 21 Creating a RAID 0+1 Array Creating a RAID 3 Array 23 Creating a RAID 5 Array 24 Creating a Spanning Array Creating a Single Drive Array Hot Spare Drives 25 Setting a Disk Array As Bootable Disk Array Recognition Order Saved Disk Array Information 22 25 25 26 26 26 3.5 Delete Array ............................................................................................. 27 3.6 Controller Configuration ...............
SuperTrak SX6000™ User Manual B. Frequently Asked Questions Pre-Installation Drive Issues B2 Installation Issues Post-Installation C. B1 B3 B4 Technology Background C1 Introduction to RAID C1 RAID 0 – Striping C1 RAID 1 – Mirroring C2 RAID 0+1 – Striping/Mirror C2 RAID 3 – Block Striping with Parity Drive RAID 5 – Block and Parity Striping C4 Spanning C5 D. E1 E1 Returning Product For Repair (USA and Canada Only) Your Responsibilities D1 D1 Limited Warranty Disclaimer of other warranties F.
SuperTrak SX6000™ User Manual Manual Conventions Common identifiers: ↵ - Press the Enter key [Key] - Press the key(s) shown within the brackets Note: - Supplementary note containing important information Common expressions: Left-click - Move the mouse cursor over the specified target then click once with the left mouse button. Right-click - Move the mouse cursor over the specified target then click once with the right mouse button.
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SuperTrak SX6000™ User Manual Chapter 1 Introduction Promise Technology, Inc. Promise Technology, Inc. was founded in San Jose, California in 1988 and established a proven track record for leading edge storage controller products. With an innovative product line, the company has pioneered ATA RAID storage, allowing users to configure RAID arrays using low cost Ultra ATA drives.
SuperTrak SX6000™ User Manual Chapter 1 On the software side, Promise Array Management (PAM) comprises three modules: Console, Message Server, and Message Agent. These modules use TCP/IP connections to communicate with one another, allowing communication across a network. This allows system administrators to monitor and rebuild the SuperTrak RAID system from a local console or a remote workstation over the Internet.
SuperTrak SX6000™ User Manual • Chapter 1 Windows NT 4.0, or Windows 2000 on server stations; Windows NT 4.0, Windows 2000, Windows 9x, or Window Me on remote monitoring stations Operating System Support While SuperTrak SX6000 was designed to specifically support Windows NT 4.0, Windows 2000 and later, users may employ other operating systems to access many of its operational features.
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SuperTrak SX6000™ User Manual Chapter 2 Getting Started This chapter is designed to help you prepare SuperTrak SX6000 for installation into Windows NT 4.0 or Windows 2000 system servers. Please read through this chapter carefully before attempting to install SuperTrak SX6000. Users should record their current CMOS (system setup) settings before making any changes.
SuperTrak SX6000™ User Manual Array Status LEDs Chapter 2 Audible Event Alarm Channel 1 I960RM RISC Processor 1 3 2 4 Cache Memory Socket Hardware XOR Accelerator 5 6 Ultra ATA/100 Controller Figure 1 SuperTrak SX6000 controller card Cables Ultra ATA/100 drive cables are provided with the SuperTrak SX6000 controller card. These cables must be used with Ultra ATA/100 and Ultra ATA/66 drives in order to realize full Ultra ATA/100 and/or Ultra ATA/66 specs.
SuperTrak SX6000™ User Manual Chapter 2 Software Installation Promise SuperTrak SX6000 BIOS is loading correctly at system boot. At least one array has been created with the drive(s) attached to the SuperTrak SX6000 using SuperBuild or PAM. If the array is to be a system drive, it is partitioned & formatted appropriately. SuperTrak SX6000 Message Agent is installed (automatically installs I2O driver component).
SuperTrak SX6000™ User Manual Chapter 2 PAM utility. You must have an array on SuperTrak SX6000 in order to use the drives for data storage. See Chapter 0, for more information about using the SuperBuild BIOS utility to create an array. Network Connections SuperTrak SX6000 may be monitored over a network. The following topics require attention during the configuration. If you will not be monitoring SuperTrak SX6000 via a network, you may skip this particular section.
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SuperTrak SX6000™ User Manual Chapter 3 SuperBuild™ This chapter contains a Setup Task Quick Reference that is a checklist of tasks needed to initialize your SuperTrak SX6000 system, followed by a step-by-step instructional breakdown of each task. The second half of this chapter is a visual and technical description reference including software screen shots. Setup Task Quick Reference Use this reference to make sure you have completed all the tasks necessary to get your SuperTrak SX6000 server running.
SuperTrak SX6000™ User Manual Chapter 3 Entering the BIOS SuperBuild utility When the system boots, you will see the “Promise SuperTrak SX6000 BIOS” sign-on banner appear on the screen. Once the BIOS identifies the arrays attached to the SuperTrak SX6000 controller, it will offer an option to enter the SuperBuild utility. Press [Ctrl-F] to initialize SuperBuild and display the “Main Menu”.
SuperTrak SX6000™ User Manual Chapter 3 Setting the Halt On Error option (1) In the “Main Menu” press [5] to display the “Controller Configuration” screen. (2) In the “Controller Configuration – Options” screen, use the [Spacebar] to toggle the “Enable/Disable” option of the “Halt On Error” feature. (3) Press the [Ctrl-Y] keys to save the changes. OS Selection (1) In the “Main Menu” press [5] to display the “Controller Configuration” screen.
SuperTrak SX6000™ User Manual Chapter 3 Size This is the MB (Megabyte) data size of the indicated array. Track-Mapping This is the CHS (Cylinder/Head/Sector) equivalent of the array geometry as hosted by the SuperTrak SX6000 BIOS int 13h disk services. Status Shows one of three possible array status conditions: Functional The array is fully operational, and no problems are present. Critical The array is operational, but has lost its fault tolerance.
SuperTrak SX6000™ User Manual Chapter 3 Main Menu SuperBuild Array Utility 1.10 (c) 2001 Promise Technology, Inc. [ Main Menu ] Auto Setup....................[ 1 ] View Drive Assigments.........[ 2 ] View/Define Array.............[ 3 ] Delete Array..................[ 4 ] Controller Configuration......[ 5 ] Press 1..5 [ Keys Available ] to Select Option [ESC]..Exit Figure 4 SuperBuild Array Utility Main Menu Note: This menu uses number keys 1 through 5 to select options.
SuperTrak SX6000™ User Manual Chapter 3 SuperBuild Array Utility 1.10 (c) 2001 Promise Technology, Inc. [ Auto Setup Options Menu ] Optimize Array for: RAID5 [ Array Setup Configuration ] Mode .................................... Data/Parity Striping Spare Drive ............................. 0 Drive(s) Used in Array .................. 6 Array Disk Capacity (size in MB).........
SuperTrak SX6000™ User Manual Chapter 3 Mode Items in this field correspond to the selections found in the “Optimize Array for” field in the “Auto Setup Menu” section (see table on page 15). Spare Drive Auto setup does not allow configuring a hot spare drive. If you wish to have a spare drive, you must use the “View/Define Array Menu” (see page 18) and manually assign the exact number of drives you want included.
SuperTrak SX6000™ User Manual Chapter 3 View Drive Assignments By pressing [2] on the “Main Menu” screen, the “View Drive Assignments” screen is displayed (see below). This screen does not allow modifications to any of the four SuperBuild Array Utility 1.10 (c) 2001 Promise Technology, Inc.
SuperTrak SX6000™ User Manual Chapter 3 1.1 View/Define Array By pressing [2] on the “Main Menu” screen, the “Define Array Menu” screen is displayed (see below). This screen may already display existing arrays. The “Define Array Menu” screen allows users to manually begin the process of defining both drive elements and RAID levels for each disk array. Users will commonly create one or two drive arrays with SuperTrak SX6000.
SuperTrak SX6000™ User Manual Chapter 3 Capacity (MB) The values in this column reflect the total capacity in MB (megabytes) for that array. Status This column displays the state information for each array. Status definitions can be found at the beginning of Section 0. Define Array Definition Menu Selecting an Array # from the “Define Array Menu” brings up the “Define Array Definition Menu” screen (see Figure 8 below). You must first assign the type of “RAID Level” you want.
SuperTrak SX6000™ User Manual Chapter 3 Gigabyte Boundary The Gigabyte Boundary feature is designed for fault tolerant arrays (RAID 1, 0+1, 3, and 5) in which a drive has failed and the user cannot replace the drive with the same capacity or larger. Instead, the Gigabyte Boundary feature permits the installation of a replacement drive that is slightly smaller (within 1 gigabyte) than the remaining working drive (for example, a 20.5 GB drive would be rounded down to 20 GB).
SuperTrak SX6000™ User Manual Chapter 3 Setting the Gigabyte Boundary For RAID 0 arrays, SuperTrak SX6000 sets the “Gigabyte Boundary” to “OFF”. Creating a RAID 1 Array In the “Define Array Definition Menu” section, use the [Spacebar] to cycle through array types and select “RAID 1” for RAID Level. You will be creating two drives or two pairs of striped drives (4 or 6 drives total) with identical data on them.
SuperTrak SX6000™ User Manual Chapter 3 [ Please Select A Source Disk ] Channel:ID Drive Model Capacity (MB) 1:Mas 2:Mas MAXTOR87000A8 MAXTOR87000A8 6522 6522 Figure 10 Source Disk Window for Mirroring Existing Data When prompted, press [Y] to confirm “Yes” to start duplicating the existing source data to the target drive. NOTE: all target drive data will be erased. Make sure you choose the correct drive. After the process is complete, SuperBuild will ask you to reboot the system.
SuperTrak SX6000™ User Manual Chapter 3 mirrored drives within the array. In a 4-drive RAID 0+1 or 6 drive array, you can set the stripe size for the two pairs of striped drives. Save the information with [Ctrl-Y]. SuperBuild automatically creates the RAID 0+1 array and returns you to the “Define Array Menu” where the array will be shown. NOTE: If you choose to use 4 drives, an additional unassigned drive can be your "hot" spare drive in case of drive failure (see Page 25).
SuperTrak SX6000™ User Manual Chapter 3 NOTE: you cannot change the block size after the array has been created. Assigning Drives to a RAID 3 Array Under the “Drive Assignments” section, highlight a drive and with the Spacebar change the “Assignment” option to “Y” to add the drive to the disk array. Press [Ctrl-Y] to save the disk array information. The initial “Define Array Menu” screen will appear after you have pressed [Ctrl-Y]. You will see the array defined.
SuperTrak SX6000™ User Manual Chapter 3 Array Menu” screen will appear after you have pressed [Ctrl-Y]. You will see the array defined. You may [ESC] to exit and return to the “Main Menu” of SuperBuild Setting the Initialize Function For RAID 5 arrays, SuperTrak SX6000 will allow you to toggle the “Initialize” “ON” or “OFF”. The default is “ON”. To toggle “Initialize”, use the [Arrow] keys to highlight the field and the [Spacebar] to toggle between “ON” and “OFF”.
SuperTrak SX6000™ User Manual Chapter 3 Setting a Disk Array As Bootable You may select which defined array will be used as the bootable array from the ”Define Array Menu” (press [3] in the “Main Menu”). Highlight the desired array and press the [Spacebar]. The system will now recognize this as the first array and an * asterisk will appear next to the array number indicating it as bootable (see below). NOTE: Your PC or server must be configured to use SuperTrak SX6000 as the bootable controller.
SuperTrak SX6000™ User Manual Chapter 3 Delete Array By pressing [4] from the “Main Menu” screen displays the “Delete Array Menu” (see below). SuperBuild Array Utility 1.10 (c) 2001 Promise Technology, Inc.
SuperTrak SX6000™ User Manual Chapter 3 Controller Configuration By pressing [5] on the “Main Menu” screen displays the “Controller Configuration – Options” screen (see below). SuperBuild Array Utility 1.10 (c) 2001 Promise Technology, Inc. [ Controller Configuration - Options ] Halt on Error = OS Selection = Enable Windows NT [ System Resources Configuration ] Driver Version: IxWorks 1.
SuperTrak SX6000™ User Manual Chapter 4 Installing Drivers Windows NT 4.0 Installing Driver in Existing Windows NT 4.0 System The following procedure details the installation of the SuperTrak SX6000 drivers on a Windows NT version 4.0 or later system. Under Windows NT 4.0, insert the included “SuperTrak SX6000 Driver” diskette in drive A: when prompted for the drivers. (1) From the “Start” menu, point to “Settings” then click “Control Panel”.
SuperTrak SX6000™ User Manual Chapter 4 (2) When the “Welcome to Setup” window appears, press [Enter]. (3) When the “Setup Method” dialog box appears, press [Enter] to confirm Express Setup. (4) Press “S” to add the SuperTrak SX6000 controller. (5) Select “Other” (requires disk provided by hardware manufacturer). (6) Specify “a:\”, insert the Promise driver diskette into drive A: and press [Enter]. (7) Select the “WinNT Promise SuperTrak SX6000 (tm) Controller” and click “OK”.
SuperTrak SX6000™ User Manual Chapter 4 Windows 2000 Installing Driver in Existing Windows 2000 System After installing the SuperTrak SX6000 card and rebooting your system, Windows 2000 setup will show a “New Hardware Found” dialog box. (1) In the “New Hardware Found” dialog box, click “Driver from disk provided by hardware manufacturer” and insert the SuperTrak SX6000 driver diskette into the A: drive. (2) In the “Install from Disk” window, type “a:\win2000” in the text box and click “OK”.
SuperTrak SX6000™ User Manual Chapter 4 (4) Choose “Win2000 Promise SuperTrak SX6000 (tm) Controller” from the list that appears on screen then press the [Enter] key. (5) The “Windows 2000 Setup” screen will appear again saying “Setup will load support for the following mass storage devices:” The list will include ” Win2000 Promise SuperTrak SX6000 (tm) Controller” NOTE: If you need to specify any additional devices to be installed do so at this time. Once all devices are specified continue to step 6.
SuperTrak SX6000™ User Manual Chapter 4 RAID Setup This chapter discusses the various types of RAID arrays, their applications, including performance and reliability considerations, and general maintenance information. Given the variety of applications for RAID systems, the various RAID levels each have advantages and disadvantages. Determining what RAID level to use for your system is an important step.
SuperTrak SX6000™ User Manual Chapter 4 Rebuilding/Synchronizing Fault Tolerant Arrays Though a critical array can continue storage operations, it no longer offers fault tolerance and should be addressed as soon as possible by replacing the missing or failed drive(s). Rebuild takes a replacement drive, assigns it to the array and then writes the redundancy data to it. Once the rebuild process is complete, the array status is upgraded from “critical” to “functional” and fault tolerance is restored.
SuperTrak SX6000™ User Manual Chapter 4 Some possibilities for making use of hot spares can include: • A 2-drive mirrored array with 2 hot spare drives. This allows for triple drive fault tolerance before the array would be set offline. • A 4 drive RAID 0+1 with 1 hot spare drive. • A 3, 4 or 5 drive RAID 3 array with 1 hot spare for double fault tolerance under RAID 3. • A 3, 4 or 5, drive RAID 5 array with 1 hot spare for double fault tolerance under RAID 5.
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SuperTrak SX6000™ User Manual Chapter 5 Troubleshooting This chapter provides information on how to interpret error conditions as reported by the SuperTrak SX6000. This includes buzzer alarms, LED display codes, SuperTrak BIOS Error Messages, and Installation & Runtime Problems. The information contained here covers the most common error conditions that occur with SuperTrak SX6000 installations. Buzzer Alarms Audible alarm indicators are triggered by various error events.
SuperTrak SX6000™ User Manual Chapter 5 LED Display Codes LED displays appear on the backplane of the SuperTrak SX6000 controller. NOTE: The LEDs on the backplane of the SuperTrak SX6000 controller go through various patterns throughout the power-on and initialization process. However, only three different conditions remain constant. Event: Cause: Event: Cause: Event: Cause: LEDs on the card backplane turn on a few seconds after system poweron and show a pattern of ON-OFF-OFF-ON (1001).
SuperTrak SX6000™ User Manual Chapter 5 SuperTrak SX6000 BIOS Error Messages On boot-up, the SuperTrak SX6000 BIOS will initialize. Should an error be detected, the following messages will appear on screen and the boot-up process halted. Message: Cause: Message: Cause: No Array is defined… Either no drives are detected, or the drives detected are not assigned to an array. The SuperTrak SX6000 BIOS only provides int 13h support for defined arrays.
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SuperTrak SX6000™ User Manual Appendix A SuperTrak SX6000 Technical Specifications Performance-Related Features • • • • • • • • • • • • True hardware-based RAID Single IRQ per RAID I/O Intelligent cache dynamically configures itself Support for up to 128MB (minimum of 16MB required) of RAM in one 168-pin DIMM socket Microprocessor offloads tasks to reduce system CPU utilization User-configurable cache parameters for each array: write policy, and flush policy User-configurable RAID stripe sizing allows co
SuperTrak SX6000™ User Manual Appendix A O/S support • • • • Windows NT 4.0/Windows 2000 RedHat Linux 7.0 & 7.1 Turbolinux 6.0 & 6.1 SuSe Linux 7.0 & 7.1 Monitoring tools • • • • Windows-based monitoring utility Remote monitor capable through Internet or LAN Notification of problems through email * Monitors temperature, power and fan operation of enclosures , as well as status of drives and array Physical & environmental • • • • SuperTrak SX6000 card size: Size: 13.5” x 4.2” (34.3cm x 10.
SuperTrak SX6000™ User Manual Appendix B Frequently Asked Questions This section lists frequently asked questions involving pre-installation, drive issues, installation, and post-installation. Pre-Installation (Speed, Device Types, Capacity, Cabling) What kind of hard drives can I use with a SuperTrak SX6000 array? Q: A: You can use any Ultra ATA/100, or Ultra ATA/33/66 hard drive(s) to create arrays on the SuperTrak SX6000.
SuperTrak SX6000™ User Manual Appendix B Drive Issues Can I add a drive to a SuperTrak SX6000 RAID array via hot-swap and dynamically adjust the array size/configuration? Q: A: No. The SuperTrak SX6000 system does not support dynamically adjustable RAID size/configurations. Can I take a set of drives which make up an array created on one SuperTrak SX6000 controller and move it to another SuperTrak SX6000 controller? Q: A: Yes. All SuperTrak SX6000 controllers read the arrays the same way.
SuperTrak SX6000™ User Manual Appendix B SuperTrak BIOS and/or operating system drivers, not by your system BIOS. Installation Issues (NT, Drive Capacity, Booting, IRQ Settings) Why doesn’t Windows NT/2000 see my SuperTrak SX6000 controller? Q: A: Why are some drives recognized by the SuperTrak SX6000 Array Setup utilities with only partial capacity? Q: A: Some hard drive models are shipped with a jumper that reduces the addressable capacity of the drive.
SuperTrak SX6000™ User Manual A: Appendix B The SuperTrak SX6000 controller is fully PCI PnP. This means all the resources that it uses are assigned by the PCI BIOS on the motherboard. While SuperTrak SX6000 supports the IRQ sharing feature, this will only work if all the PCI devices used support it. If your motherboard allows you to control the assignment of these resources, you may be able to change them manually (see motherboard BIOS documentation for how to perform this task).
SuperTrak SX6000™ User Manual Appendix B NOTE: powering off before a proper shutdown is complete may result in the loss of unwritten data in cache, possibly causing problems in a subsequent boot or access to the data that was unwritten. Why can’t I see the drives on the SuperTrak SX6000 under FDISK? Q: A: If you have not created an array, the physical drive(s) attached to the SuperTrak SX6000 card will not be recognized by the operating system.
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SuperTrak SX6000™ User Manual Appendix C Technology Background Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple hard drives to be combined together to form one large logical drive or “array.” As far as the operating system is concerned, the array represents a single storage device, and treats it as such. The RAID software and/or controller handles all of the individual drives on its own.
SuperTrak SX6000™ User Manual Appendix C RAID 1 – Mirroring When a disk array is mirrored, identical data is written to a pair of drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data will be accessed first. With RAID 1, if one drive fails or has errors, the other mirrored drive continues to function.
SuperTrak SX6000™ User Manual Appendix C Figure 17 Raid 0+1 Striping and Mirroring of Two Drive Pairs RAID 3 – Block Striping with Parity Drive RAID level 3 organizes data across the physical drives of the array, and stores parity information onto a drive dedicated to this purpose. This organization allows increased performance by accessing multiple drives simultaneously for each operation, as well as fault tolerance by providing parity data.
SuperTrak SX6000™ User Manual Appendix C Figure 18 Raid 3 Multiple Drives Stripe Data with One Parity Drive RAID 5 – Block and Parity Striping RAID 5 is similar to RAID 3 as described above except that the parity data is rotated across the physical drives along with the block data. Having the parity data striped across all the physical drives in this manner removes the random write performance bottleneck of RAID 3. The total capacity of a RAID 5 array is calculated the same as a RAID 3 array.
SuperTrak SX6000™ User Manual Appendix C Spanning In a Spanning array, the disk array capacity is equal to the sum of all drives, even if the drives are of different capacities. Spanning stores data onto a drive until it is completely filled then proceeds to store data onto the next drive in the array. There are no performance or fault tolerance array features in this type of array. When a disk member fails, the entire array is offline.
SuperTrak100 SX6™ User Manual Appendix D Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
SuperTrak100 SX6™ User Manual Appendix D European Tech Support E-mail Support support@promise.nl Fax Technical Support +31 (0)40 256 94 63 Attention: Technical Support Phone Technical Support +31 (0)40 256 94 61 8:30-5:00pm The Netherlands Time If you wish to write us for support: Promise Technology Europe B.V. Attn: Technical Support 1European Business Centre, Unit 1.25 Luchthavenweg 81 5657 EA Eindhoven, The Netherlands Pacific Rim Sales Office E-mail Support support@promise.com.
SuperTrak100 SX6™ User Manual Appendix E Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for two (2) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
SuperTrak100 SX6™ User Manual Appendix E Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product; b) repair the product; c) recover the product and refund the purchase price for the product.
SuperTrak SX6000™ User Manual Appendix F Returning Product For Repair (USA and Canada Only) If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Product model and serial number (required); • Return shipping address; • Daytime phone number; • Description of the problem; • Copy of the original purchase invoice.
SuperTrak SX6000™ User Manual Appendix F Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. Promise is not liable for any damage to equipment or data loss resulting from the use of any product.
SuperTrak SX6000™ User Manual Index INDEX A E Arrays Bootable ..............................10, 26 Creating .11, 18, 21, 22, 23, 24, 25 Critical & Offline.........................33 Deleting ...............................11, 27 Hot Spare Drives .......................25 Partitioning/Formatting ..........3, 34 RAID 0 .......................................20 RAID 0+1...................................22 RAID 1 .......................................21 RAID 3 .......................................
SuperTrak SX6000™ User Manual S Software Installation.........................7 Quick install .................................7 TCP/IP .........................................8 Spanning........................................25 Assigning drives to, ...................25 Index SuperBuild .........................See BIOS Synchronization .............................34 T TCP/IP .............................................8 Troubleshooting .............................
