User manual

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Chapter 9: Support
• Frequently Asked Questions (below)
• Contacting Technical Support (page 199)
• Limited Warranty (page 202)
• Returning the Product For Repair (page 204)
Frequently Asked Questions
This section lists frequently asked questions involving pre-installation, drive
issues, installation, and post-installation.
Pre-Installation (Speed, Device Types, Capacity, Cabling)
What kind of HDDs can I use for a SuperTrak TX Series logical drive?
You can use any Serial Attached SCSI (SAS) or Serial ATA (SATA) hard
disk drive from the compatibility list on the Promise Support Website. Use
matching drives for multiple-drive arrays to maximize capacity usage as well
as performance.
What is the maximum physical drive storage capacity of SuperTrak TX
Series?
The SuperTrak TX8650 and TX8658 support up to 6.0 TB (eight 750 GB
physical drives).
The SuperTrak TX Series controllers also support up to 116 SAS physical
drives per SAS port using SAS expanders.
Can I use ATAPI devices on the SuperTrak TX Series?
No. The SuperTrak TX Series Controller does not support ATAPI devices.
Will ACPI work with HDDs on the SuperTrak TX Series?
Yes. The SuperTrak TX Series controller supports ACPI S1, S3 and S4
standby modes.
What kind of PCI slots do the SuperTrak TX Series controllers use?
SuperTrak TX Series controllers will work in a PCI-Express x8 slot or x16
slot.