SUPERTRAK TX8650, TX8658 USER MANUAL Version 1.
SuperTrak TX Series User Manual Copyright © 2008 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Notices Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction may cause harmful interference to radio communications.
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Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Hot-Swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 WebPAM PRO Management Software . . . . . . . . . . . . . . . . . . . . . . .2 Operating System Support . . . . . . . .
SuperTrak TX Series User Manual Chapter 3: Installing Drivers, cont. Windows Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Confirming Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . .59 Red Hat Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 4: Management with SuperBuild™, cont. Using the Miscellaneous Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Making the SAS Ready LED Setting . . . . . . . . . . . . . . . . . . . . .80 Making the SGPIO Backplane Setting . . . . . . . . . . . . . . . . . . .80 Working with the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Chapter 5: Management with WebPAM PRO . . . . . . . . . . . . . . . . . . .83 Logging into WebPAM PRO . . . . . . . . . . . . . . .
SuperTrak TX Series User Manual Chapter 5: Management with WebPAM PRO, cont. Managing Software Services, cont. Setting Event Frame Refresh Time . . . . . . . . . . . . . . . . . . . . .100 Changing CIM Client Settings . . . . . . . . . . . . . . . . . . . . . . . . .101 Changing CIM Server Settings . . . . . . . . . . . . . . . . . . . . . . . .101 Managing the Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 Viewing Host Information . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 5: Management with WebPAM PRO, cont. Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120 Viewing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120 Locating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120 Creating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121 Creating a Disk Array – Automatic Configuration . . . . . . . . . .
SuperTrak TX Series User Manual Chapter 7: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .167 Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167 RAID 0 – Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168 RAID 1 – Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169 RAID 10 – Mirror / Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170 PassThru / Bypass Mode . . . . .
Contents Chapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195 Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195 Pre-Installation (Speed, Device Types, Capacity, Cabling) . .195 Drive Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196 Installation Issues (Capacity, Booting) . . . . . . . . . . . . . . . . . .197 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1: Introduction • About This Manual, below • Product Overview (page 2) • WebPAM PRO Management Software (page 2) Thank you for purchasing one of Promise Technology’s SuperTrak TX8650 or TX8658 SAS/SATA RAID Controller card. About This Manual This User Manual describes how to setup, use and maintain the SuperTrak RAID controller. It also describes how to use the Web-Based Promise Array Management—Professional (WebPAM PRO) RAID management software.
SuperTrak TX Series User Manual Product Overview SuperTrak TX8650 and TX8658 are SAS and SATA RAID Controller cards. When used with WebPAM PRO software, the SuperTrak RAID Controllers offer a feature-rich, secure and versatile enterprise-wide RAID solution. The resulting RAID environment allows users and administrators to configure, manage, and monitor everything from single logical drives on local systems to logical drive networks residing in offsite locations.
Chapter 1: Introduction Operating System Support On the Host PC where you install the SuperTrak controller and WebPAM PRO, Promise Technology recommends: • Windows Server 2008 SP1 (32 or 64 bit) • Windows Vista SP1 (32 or 64 bit) • Windows Server 2003 SP2 (32 or 64 bit) • Windows XP SP2 (64 bit) • Windows XP SP3 (32 bit) • Red Hat Enterprise Linux 5.0, 5.1, 5.
SuperTrak TX Series User Manual Key Features and Benefits The following information offers an overview of the major features of the Promise SuperTrak TX8650 and TX8658. Advanced Hardware Design Features Benefits Supports PCIe x8 bus motherboards Allows maximum data transfers of up to 2 GB/s in both directions simultaneously to dramatically reduce the time to save and retrieve large files. Supports RAID 0, 1, and 10 Provides dramatic increase in drive performance and/or fault tolerant options.
Chapter 1: Introduction Advanced Hardware Design Features Benefits Employs the latest Promise Fully supports Serial ATA specifications with 150 PCI Express SATA/SAS ASIC and 300 MB/sec timing and CRC error-checking technology at high speeds. Automatic background rebuilds Fault tolerance can be restored automatically without rebooting. DOS based flash upgrade of BIOS and Firmware Verifies proper file, option to backup existing file. Download files from Promise website.
SuperTrak TX Series User Manual Specifications • Port Counts and Connectors TX8650: 8 internal, two SFF-8087 TX8658: 8 external, two SFF-8088 • Interface: PCI-Express x8 Slot • I/O Processor: 800 MHz • Memory (DDR-II): Not used • Controller card dimensions (HWD): 2.69 x 5.00 x 0.75 inches (68.3 x 127.0 x 19.
Chapter 2: Installation • Unpacking the SuperTrak Card, below • Installing the SuperTrak Card (page 8) • Choosing the Physical Drives (page 12) • Creating a Logical Drive (page 13) • Installing the CLI (page 18) • • Windows (page 18) • Linux (page 23) Installing WebPAM PRO (page 30) • Windows (page 31) • Linux (page 40) • Logging into WebPAM PRO (page 49) • Setting up WebPAM PRO (page 51) Unpacking the SuperTrak Card When you receive the SuperTrak TX Series SAS/SATA RAID Controller ca
SuperTrak TX Series User Manual Warning Before installing the SuperTrak TX Controller card into an existing system, backup any important or useful data. Failure to follow this accepted PC practice could result in data loss. Important Promise does not recommend multi-lane and fanout cables longer than 1m (38 inches) because they have not been tested with the SuperTrak controller. Note The SuperTrak TX Controller cards are PCI Plug-n-Play (PnP) devices.
Chapter 2: Installation 3. Install the SuperTrak card into the open PCI-Express slot. 4. Fasten the SuperTrak card bracket to the system case. 5. Do one of the following actions: • TX8650: Attach the multi-lane end of the SAS cable to a SAS port on the SuperTrak card. See Figure 1. Attach the power connectors to your system’s power supply. Attach the fanout+power connectors to your disk drives. • TX8658: Attach a SAS SFF-8088 cable (not supplied) to one of the SAS ports on the SuperTrak card.
SuperTrak TX Series User Manual Figure 2. SuperTrak TX8658 card Aggregate LED Pins SAS Ports: Ch1-4 Global LED Pins Ch5-8 7. Optional. Attach cables from the LED pins on the SuperTrak card to the LEDs in your PC or enclosure. See Figures 3, 4, and 5. Figure 3. Individual LED pins, TX8650 Ports/Channels 5 6 7 8 1 2 3 4 Activity LEDs 5 6 7 8 1 2 3 4 Fault LEDs There are no individual LED pins for external SAS ports. Figure 4.
Chapter 2: Installation Figure 5. Global and Aggregate LED pins, TX8658 Aggregate LEDs + – – + + R G + Global LEDs Connecting SuperTrak to a VTrak JBOD Enclosure If you are connecting the SuperTrak card to a single VTrak JBOD enclosure, you can attach the SAS multi-lane cable to either the circle or diamond port on the enclosure. However, if you plan to cascade multiple VTrak JBOD enclosures, you must attach the SAS multi-lane cable to the circle port on the first enclosure. Figure 6.
SuperTrak TX Series User Manual Choosing the Physical Drives The SuperTrak TX Controller card supports SAS and 1.5-Gb/s or 3.0-Gb/s SATA physical drives. For optimal performance, install physical drives of the same model and capacity. Level Number of Drives RAID 0 1 or more RAID 1 2 only RAID 10 4 or more* * Requires an even number of drives The table above shows the number of drives required for each RAID level.
Chapter 2: Installation Creating a Logical Drive You can use the SuperBuild™ Utility to create a logical drive with the attached physical drives. You can also use WebPAM PRO and the Command Line Interface (CLI) to create your logical drives. Note For an explanation of the logical drive concepts and the choices you can make when you create your logical drive, see “Chapter 7: Technology Background” on page 167. 1. Boot your system.
SuperTrak TX Series User Manual 3. Press the arrow keys to highlight Disk Array Management and press Enter. Main Menu Controller Information Physical Drive Management Disk Array Management Logical Drive Management Spare Drive Management Event Log Miscellaneous The Disk Array Management screen appears. Disk Array Management ID Capacity - Status - Create Disk Array Delete Selected Disk Arrays Return to Previous Menu 4. Highlight Create Disk Array and press Enter. The Create Disk Array screen appears.
Chapter 2: Installation 7. Highlight Return to Previous Menu and press Enter. Disk Array Management ID Capacity 0 459.77 GB - Status Ok - Create Disk Array Delete Selected Disk Arrays Return to Previous Menu The Main Menu appears. 8. Highlight Logical Drive Management and press Enter. Main Menu Controller Information Physical Drive Management Disk Array Management Logical Drive Management Spare Drive Management Event Log Miscellaneous The Logical Drive Management screen appears. 9.
SuperTrak TX Series User Manual 11. Highlight Next Step and press Enter. Create Logical Drive (Step 1/2) Select a Disk Array ID Capacity Status *0 459.77 GB Ok Next Step Return to Previous MenuPrevious Menu The Create Logical Drive Step 2/2 screen appears. Create Logical Drive (Step 2/2) Disk Array ID : DA1 Capacity (Free) : 470.814 GB Logical Drive Name : LogDrv A RAID Level : RAID 10 Capacity :0 GB ( 0:Auto ) Stripe Size : 64 KB Sector Size : 512 Bytes Save Configuration Return to Previous Menu 12.
Chapter 2: Installation Logical Drive Management ID Logical Drive Name 0 LogDrv A - Capacity 470.814 GB - Status Ok - Create Logical Drive Delete Selected Logical Drive Return to Previous Menu At this point you can create additional logical drives, if there is physical drive space available. To create another logical drive, repeat steps 8 through 14 above. 15. Press the F10 key to exit the SuperBuild utility and press Y to confirm and restart the computer. Do not press the Ctrl-Alt-Del keys.
SuperTrak TX Series User Manual Installing the CLI The Command Line Interface (CLI) provides rapid setup of disk arrays and logical drives. You can also manage your SuperTrak system using the CLI. Installing onto Windows To install the CLI onto your Windows PC or server: 1. Boot the PC or server, launch Windows, and log in as the Administrator. If the computer is already running, exit all programs. If you are not logged in as the Administrator, log out, then log in again as the Administrator. 2.
Chapter 2: Installation 5. In the License Agreement dialog box, choose the I accept... option, then click the Next button. Figure 8.
SuperTrak TX Series User Manual 6. In the Choose Destination Location dialog box, you can: • Accept the default installation folder (recommended) • Specify a different installation folder (advanced users) When you agree with the proposed installation folder, click the Next button. Figure 9.
Chapter 2: Installation 7. In the Ready to Install dialog box, click the Install button to continue. Figure 10.
SuperTrak TX Series User Manual 8. In the Install Complete dialog box, click the Finish button to exit the installer. Figure 11. Install Complete dialog box With the Register Your Product Online box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register. To open the CLI, click the CLI icon on the desktop (right). Go to “Chapter 6: Management with the CLI” on page 143 for information about using this application.
Chapter 2: Installation Installing onto Linux Important Check the SuperTrak Read Me file for any issues pertaining to the distribution and version of Linux OS running on your PC or server. For Linux PCs, Promise offers two different binary files: • WebPAM PRO and CLI – Installs either or both WebPAM PRO and the CLI • CLI only – Installs only the CLI Note that both of these binary files open in a terminal window and both files use the WebPAM PRO installer. The procedure below installs the CLI only.
SuperTrak TX Series User Manual 5. In the Introduction dialog box, click the Next button to proceed with installation. Figure 12.
Chapter 2: Installation 6. In the License Agreement dialog box, choose the I accept... option, then click the Next button. Figure 13.
SuperTrak TX Series User Manual 7. When the Choose Install Folder dialog box appears, you can: • Accept the default installation folder (recommended) • Specify a different installation folder (advanced users) When you agree with the proposed installation folder, click the Next button. Figure 14.
Chapter 2: Installation 8. In the Pre-Installation Summary dialog box, click the Install button to continue. Figure 15.
SuperTrak TX Series User Manual 9. In the Install Complete dialog box, click the Next button to continue. Figure 16.
Chapter 2: Installation 10. In the Register On-line dialog box, click the Done button to exit the installer Figure 17.Register On-line dialog box With the Register Your Product On-line box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register. Go to the /opt/Promise/WebPAMPRO/Agent/bin directory and type ./cliib to start the CLI.
SuperTrak TX Series User Manual Installing WebPAM PRO WebPAM PRO adds three components to your PC or server: • Utility Server • Agent • Command Line Interface (CLI) Utility Server The Utility Server can run on the Host PC (where the SuperTrak card is installed), or on a networked PC, if your WebPAM PRO system includes remote management over a network. You run the Utility Server by directing your browser to the IP address of the Host PC.
Chapter 2: Installation Internet Browser Typically an Internet browser comes with your operating system. The WebPAM PRO installer does not include a browser. For computers that will remotely monitor and manage the RAID, the browser is the only software required.
SuperTrak TX Series User Manual 4. In the Introduction dialog box, click the Next button to proceed with installation. Figure 18.
Chapter 2: Installation 5. In the License Agreement dialog box, choose the I accept... option, then click the Next button. Figure 19.
SuperTrak TX Series User Manual 6. In the Setup Type dialog box, choose the option you prefer: • Typical – Installs the Agent, Server, and CLI. Recommended for most users. • Custom – Enables you to choose which components to install. Optional for advanced users. Click the Next button to continue. Figure 20.
Chapter 2: Installation 7. Optional. If you chose the Custom option, the Select Features dialog box appears. Choose any combination of three options: • Agent Feature – The Agent is required on the Host PC (where the SuperTrak card is installed) and for In-band management of subsystems. • Server Feature – The Utility Server is required for local or remote management. If you have a network, install the Server on one of your networked PCs.
SuperTrak TX Series User Manual 8. In the Choose Destination Location dialog box, you can: • Accept the default installation folder. Recommended for most users. • Specify a different installation folder. Optional for advanced users. When you agree with the proposed installation folder, click the Next button. Figure 22.
Chapter 2: Installation 9. In the WebPAM PRO Server dialog box, check the box to select SSL security. External SSL Security – Applies security to all connections involving the Internet or outside your company firewall. Security options are invisible to authorized users. Promise Technology provides a default certificate for the server as well as for internal data communication. However, in some cases it is better to install and verify your own certificate for the webserver.
SuperTrak TX Series User Manual 10. In the Ready to Install dialog box, click the Install button to continue. Figure 24.
Chapter 2: Installation 11. In the Install Complete dialog box, click the Finish button to exit the installer. Figure 25.Install Complete dialog box With the Register Your Product Online box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register. This completes the WebPAM PRO installation for Windows. Go to “Logging into WebPAM PRO” on page 49.
SuperTrak TX Series User Manual Installing WebPAM PRO onto Linux Important Check the SuperTrak Read Me file for any issues pertaining to the distribution and version of Linux OS that you are running. To install WebPAM PRO onto your Linux-based PC or server: 1. Boot the PC or server, log in as root, and launch the Linux GUI. If the computer is already running, exit all programs. If you are not logged in as root, log out, then log in again as root. 2. Insert the Software CD into your CD-ROM drive. 3.
Chapter 2: Installation Figure 26.
SuperTrak TX Series User Manual 6. In the License Agreement dialog box, choose the I accept... option, then click the Next button. Figure 27.
Chapter 2: Installation 7. In the Choose Install Product dialog box, choose any combination of three options: • WebPAM PRO Utility Server – One Server must be installed on the network, or on the Host PC if there is only local management • WebPAM PRO Agent – The Agent must be installed on every PC or Server where a SuperTrak Controller card has been installed • Inband CLI Only – Installs the Command Line Interface (CLI) You can install the CLI now or at a later time. Checked items will be installed.
SuperTrak TX Series User Manual 8. When the Choose Install Folder dialog box appears, you can: • Accept the default installation folder. Recommended for most users. • Specify a different installation folder. Optional for advanced users. When you agree with the proposed installation folder, click the Next button. Figure 29.
Chapter 2: Installation 9. In the SSL Security Options dialog box, check the box to select SSL security. External SSL Security – Applies security to all connections involving the Internet or outside your company firewall. Security options are invisible to authorized users. Promise Technology provides a default certificate for the server as well as for internal data communication. However, in some cases it is better to install and verify your own certificate for the webserver.
SuperTrak TX Series User Manual 10. In the Pre-Installation Summary dialog box, click the Install button to continue. Figure 31.
Chapter 2: Installation 11. In the Install Complete dialog box, click the Next button to continue. Figure 32.
SuperTrak TX Series User Manual 12. In the Register On-line dialog box, click the Done button to exit the installer Figure 33.Register On-line dialog box With the Register Your Product On-line box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register. Note The first time you install WebPAM PRO on a RedHat Linux system, the WebPAM PRO icon appears on the desktop but not in the application menu.
Chapter 2: Installation Logging into WebPAM PRO You can log into WebPAM PRO in either of two ways: • Logging in at the Host PC (page 49) • Logging in over the Network (page 49) Logging in at the Host PC At the Host PC (where the SuperTrak TX Controller is installed), do one of the following actions: • Double-click the WebPAM PRO desktop icon. • Choose WebPAM PRO in the Windows Programs menu. • Choose WebPAM PRO in the Linux Applications menu.
SuperTrak TX Series User Manual Together, your entry looks like this: https://192.168.10.228:8443/promise Notes • You can enter the Host PC’s network name in place of the IP address. • If you are logging in at the Host PC, you can enter localhost in place of the IP address. • Whether you select a regular or a secure connection, your WebPAM PRO user name and password are always secure. Login Screen When the opening screen appears: 1. Type administrator in the User Name field. 2.
Chapter 2: Installation Setting up WebPAM PRO The first time you use WebPAM PRO, you must add the Host PC so that WebPAM PRO will recognize it. You only need to perform this procedure once. To add the Host PC: 1. In the Tree, click the Subsystem/Host Management icon. See Figure 35. Figure 35. WebPAM PRO initial login screen Click the Subsystem/Host Management icon 2. Click the Add Subsystem/Host tab. 3.
SuperTrak TX Series User Manual Figure 36.Add Subsystem/Host tab 4. Click the Submit button. The newly added host appears in the Tree, on the left side of the WebPAM PRO screen. This completes the WebPAM PRO installation and initial setup. Go to “Chapter 5: Management with WebPAM PRO” on page 83 for information about using this application.
Chapter 3: Installing Drivers • • • • • Driver Installation Media • Windows (page 54) • Linux (page 55) Windows Server 2008 • New OS Installation (page 56) • Existing System (page 57) • Confirming Driver Installation (page 57) Windows Server 2003 • New OS Installation (page 58) • Existing System (page 59) • Confirming Driver Installation (page 59) Red Hat Linux • New OS Installation (page 60) • Existing System (page 60) SuSE Linux • New OS Installation (page 61) • Existing System
SuperTrak TX Series User Manual Driver Installation Media Windows If your Windows PC does not have a floppy drive, copy the driver file to a CD or a USB stick, whichever your PC supports. To prepare a driver diskette, CD, or USB stick for Windows: 1. Insert the software CD into your CD-ROM drive. 2. Click the Driver button. 3. Click the Driver for Windows button. 4. Click the button for your Windows system: 5. 6.
Chapter 3: Installing Drivers Linux Choose the medium that works for your system. If your Linux PC does not have a floppy drive, copy the driver file to a CD or a USB stick, whichever your PC supports. To prepare a driver diskette, CD, or USB stick for Linux: 1. Insert the software CD into your CD-ROM drive. 2. Click the Driver button. 3. Click the button for your OS: • Driver for RedHat • Driver for SUSE 4. Double-click the folder for your OS version. 5. Manually copy the driver .tar.
SuperTrak TX Series User Manual Windows Server 2008 New OS Installation The following details the installation of the SuperTrak TX Series RAID Controller drivers while installing Windows Server 2008. 1. Start the installation: Boot from the CD-ROM. 2. When the “Where do you want to install Windows?” dialog box appears, click Load Driver. 3. Insert the SuperTrak driver diskette into drive A: or attach a USB memory stick with the SuperTrak driver to the USB port. 4.
Chapter 3: Installing Drivers Existing System After installing the SuperTrak TX Series RAID Controller card and rebooting your system, Windows Server 2008 setup will show a “Found New Hardware” dialog box. 1. Choose the Locate and install driver software option and click the Next button. The “Found New Hardware – RAID Controller” dialog box displays the message: “Allow Windows to search online for driver software for your RAID Controller?” 2. Choose the Don’t search online option.
SuperTrak TX Series User Manual Windows Server 2003 New OS Installation The following details the installation of the SuperTrak TX Series RAID Controller drivers while installing Windows Server 2003. 1. Start the installation: • Floppy Install: Boot the computer with the Windows Server 2003 installation diskettes. • CD-ROM Install: Boot from the CD-ROM. Press F6 after the message “Press F6 if you need to install third party SCSI or RAID driver” appears. 2.
Chapter 3: Installing Drivers Existing System After installing the SuperTrak TX Series RAID Controller card and rebooting your system, Windows Server 2003 setup will show a “Found New Hardware” dialog box. Under Windows 2003, “RAID Controller” will be displayed. 1. Insert the SuperTrak driver diskette into the A:\ drive. 2. Choose Install the software automatically and press the Enter key. 3.
SuperTrak TX Series User Manual Red Hat Linux New OS Installation 1. Start the RedHat Linux Installation by booting from the install CD. 2. At the “Welcome to Red Hat Linux...” installation screen, a prompt labeled boot: will appear at the bottom of the screen. Type linux dd and press Enter. 3. When the Installer asks, “Do you have a driver disk?” click Yes. 4. At the “Insert your driver disk and press OK to continue,” click OK.
Chapter 3: Installing Drivers SuSE Linux New OS Installation 1. Start the SuSE Linux Installation by booting from the install CD. 2. As the system boots, press F5 for the driver diskette, CD, or USB stick. 3. Choose the Yes option. 4. Move the cursor to highlight the Installation – ACPI Disabled option, then press Enter. 5. When the Driver Update Menu pops up, choose your driver diskette, CD, or USB stick. Then click OK and click Back to return to the installer. 6.
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Chapter 4: Management with SuperBuild™ • SuperTrak BIOS (below) • Accessing the Main Menu (page 66) • Viewing Controller Information (page 67) • Managing Physical Drives (page 68) • Managing Disk Arrays (page 70) • Managing Logical Drives (page 73) • Managing Spare Drives (page 77) • Using the Miscellaneous Menu (page 80) SuperTrak BIOS This section explains the information that you can obtain from the SuperTrak BIOS.
SuperTrak TX Series User Manual Figure 1. SuperTrak BIOS screen SuperTrak TX Series BIOS Version 3.0.0.26 (c) 2004-2008 Promise Technology, Inc. All rights reserved. Controller 1: ID Logical Drive Name Capacity Status ---------------------------------------------------0 LogDrv01 55.0 GB Ok 1 LogDrv02 58.0 GB Ok Press + to enter SuperBuild (tm) Configuration Utility or Press or to continue If the SuperBuild BIOS detects a Critical logical drive, the BIOS reports the condition.
Chapter 4: Management with SuperBuild™ If the SuperTrak BIOS detects an Offline logical drive, the BIOS reports the condition. Figure 3. SuperTrak BIOS screen, logical drive offline SuperTrak TX Series BIOS Version 3.0.0.26 (c) 2004-2008 Promise Technology, Inc. All rights reserved. Controller 1: ID Logical Drive Name Capacity Status ---------------------------------------------------0 LogDrv01 55.0 GB Offline 1 LogDrv02 58.
SuperTrak TX Series User Manual Accessing the Main Menu The opening screen of the SuperBuild utility is the Main Menu. Figure 4.
Chapter 4: Management with SuperBuild™ Viewing Controller Information The SuperBuild utility displays information about the selected SuperTrak TX controller. 1. In the Main Menu, highlight Controller Information and press Enter. The information includes: Vendor – Promise Technology, Inc. Model – SuperTrak TX8650 and TX8658 Single Image Ver – The version number of the image used to update the firmware on the SuperTrak TX controller.
SuperTrak TX Series User Manual Managing Physical Drives Physical drive management includes these functions: • Viewing Physical Drives (page 68) • Viewing Physical Drive Information (page 68) • Configuring Physical Drives (page 69) • Managing Physical Drive Problems (page 69) Viewing Physical Drives To view physical drives: 1. In the Main Menu, highlight Physical Drive Management and press Enter.
Chapter 4: Management with SuperBuild™ Note You can configure up to 32 drives for RAID Mode. Any number of drives greater than 32 configured for RAID Mode will become either Stale or Bypass Mode. Configuring Physical Drives Physical drives can be configured for one of two modes: • RAID Mode – For use in a disk array or as a spare drive. This is the default setting.
SuperTrak TX Series User Manual Managing Disk Arrays Disk array management includes these functions: • Viewing Disk Arrays (page 70) • Viewing Disk Array Information (page 70) • Creating a Disk Array (page 71) • Rebuilding a Disk Array (page 71) • Rebuilding a Disk Array (page 71) • Deleting a Disk Array (page 72) Viewing Disk Arrays The SuperBuild utility displays information about the disk arrays managed by the SuperTrak controller. 1.
Chapter 4: Management with SuperBuild™ The following information displays: ID – The enclosure, slot, and LUN numbers of the physical drive Model Name – The physical drive manufacturer’s model name for the drive Capacity – Data capacity of the physical drive in GB Status – OK is normal. Can also show Critical or Incomplete. 4. Highlight Logical Drives in the Disk Array and press Enter.
SuperTrak TX Series User Manual Deleting a Disk Array Warning When you delete a disk array, you delete the logical drives and all of the data on them. Backup any important data before you delete! To delete a disk array: 1. In the Main Menu, highlight Disk Array Management and press Enter. The Disk Array Management screen displays. 2. Highlight the disk array you want to delete and press the spacebar to mark the disk array. An asterisk (*) appears at the left of the selected disk array. 3.
Chapter 4: Management with SuperBuild™ Managing Logical Drives Logical drive management includes these functions: • Viewing Logical Drives (page 73) • Viewing Logical Drive Information (page 73) • Creating a Logical Drive (page 74) • Initializing a Logical Drive (page 75) • Changing Logical Drive Settings (page 76) • Deleting a Logical Drive (page 76) Note For an explanation of the logical drive concepts and the choices you can make when you create your logical drive, see “Chapter 7: Technology
SuperTrak TX Series User Manual Capacity – Data capacity of the logical drive in GB RAID Level – Chosen when the logical drive was created. Stripe Size – Chosen when the logical drive was created. Sector Size – Chosen when the logical drive was created. Disk Array ID – Consecutive number of the disk array to which this logical drive belongs Status – OK is normal. Can also show Critical or Offline. 3. Highlight Return to Previous Menu and press Enter.
Chapter 4: Management with SuperBuild™ • To change the Sector Size, highlight Sector Size and press Enter. Use the default 512 Bytes. Only exceptions are logical drives larger than 2 TB on Windows XP 32-bit. See page 178 for more information. 6. Highlight Save Configuration and press Enter. At this point you can create additional logical drives, if there is space remaining on your disk arrays. To create another logical drive, repeat steps 2 though 6 above. 7.
SuperTrak TX Series User Manual Changing Logical Drive Settings The only logical drive setting you can change is the name. To change logical drive’s name: 1. In the Main Menu, highlight Logical Drive Management and press Enter. The Logical Drive Management screen displays. 2. Highlight the logical drive whose settings you want to change and press Enter. The Logical Drive Info and Setting screen displays. 3. Press the arrow keys to highlight the name. 4.
Chapter 4: Management with SuperBuild™ Managing Spare Drives Spare drive management includes these functions: • Viewing Spare Drives (page 77) • Viewing Spare Drive Information (page 77) • Creating a Spare Drive (page 78) • Changing Spare Drive Settings (page 78) • Deleting a Spare Drive (page 79) Viewing Spare Drives To view your spare drives: 1. In the Main Menu, highlight Spare Drive Management and press Enter.
SuperTrak TX Series User Manual Creating a Spare Drive For a physical drive to qualify as a spare, the drive must be: • Unconfigured – Not part of an array • Functional – Showing OK status • Big Enough – Same capacity or greater than the smallest drive in your array To create a spare drive: 1. In the Main Menu, highlight Spare Drive Management and press Enter. The Spare Drive Management screen displays. 2. Highlight Assign Spare Drive and press Enter.
Chapter 4: Management with SuperBuild™ An asterisk (*) appears at the left of the selected disk array. 5. Highlight Save Setting and press Enter. The changes happen immediately. Deleting a Spare Drive To delete a spare drive: 1. In the Main Menu, highlight Spare Drive Management and press Enter. The Spare Drive Management screen displays. 2. Highlight the spare drive you want to delete and press the spacebar to mark the spare drive. An asterisk (*) appears at the left of the selected spare drive. 3.
SuperTrak TX Series User Manual Using the Miscellaneous Menu The Miscellaneous menu enables three useful functions on SuperTrak: • Making the SAS Ready LED Setting (page 80) • Making the SGPIO Backplane Setting (page 80) • Working with the Buzzer (page 81) Making the SAS Ready LED Setting The LEDs for SAS disk drives stay on continuously to show Ready status, except when the drive is processing a command. This function enables you to turn the LEDs off. To turn the SAS drive LEDs off: 1.
Chapter 4: Management with SuperBuild™ Working with the Buzzer The buzzer sounds to inform you that your RAID system needs attention. But the buzzer does not specify the condition. When a continuous tone sounds, there are multiple alarm patterns sounding at the same time. When the buzzer sounds, check your disk arrays and logical drives. To silence the buzzer for the current trigger event, you must disable it. Also see “Chapter 8: Troubleshooting” on page 183.
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Chapter 5: Management with WebPAM PRO • Logging into WebPAM PRO (page 83) • Accessing the Interface (page 86) • Managing Users (page 92) • Working with Subsystem/Host Management (page 96) • Managing Software Services (page 98) • Managing the Host (page 102) • Managing the Subsystem (page 103) • Managing the Controller (page 112) • Managing Enclosures (page 116) • Managing Physical Drives (page 117) • Managing Disk Arrays (page 120) • Managing Logical Drives (page 133) • Managing Spa
SuperTrak TX Series User Manual Logging in over the Network You can log into WebPAM PRO from any PC with a network connection to the Host PC (where the SuperTrak TX Controller is installed). 1. Launch your Browser. 2. In the Browser address field, type the information provided below. Then press Enter. If you chose External SSL Security during installation (Windows, see page 37; Linux, see page 45), use the Secure Connection. Otherwise, use the Regular Connection.
Chapter 5: Management with WebPAM PRO Login Screen When the opening screen appears: 1. Type administrator in the User Name field. 2. Type password in the Password field. 3. Click the Login button. The User Name and Password are case sensitive. See Figure 1. Figure 1.
SuperTrak TX Series User Manual Accessing the Interface WebPAM PRO is browser-based RAID management software with a graphic user interface.
Chapter 5: Management with WebPAM PRO There are four major parts to the WebPAM PRO interface: • Header (see page 87) • Tree View (see page 87) • Management View (see page 88) • Event Frame (see page 89) Using the Header The Header contains the following items: • Language – To choose a display language, see “Choosing a Display Language” on page 89. • Show/Hide Event Frame – To view the Event Frame, see “Viewing the Event Frame” on page 89.
SuperTrak TX Series User Manual Figure 3. WebPAM PRO Tree View Logged-in User Host PC, where the SuperTrak card is installed The Administrative Tools section is different for the Administrator and Super Users than for other users. The remainder of the Tree is the same for all users. Management View displays information according to the item you choose in Tree View.
Chapter 5: Management with WebPAM PRO Choosing a Display Language WebPAM PRO displays in the following languages: • English • Italian • Simplified Chinese • Japanese • Traditional Chinese • Korean • French • Spanish • German • Russian To change the display language: 1. Click the Language dropdown menu in the Header. 2. Highlight the language you prefer. WebPAM PRO displays in the chosen language. Viewing the Event Frame To view the Event Frame, click Show Event Frame in the Header.
SuperTrak TX Series User Manual You can also view events by clicking the Subsystems clicking the Event tab in Management View. icon in Tree View, then Saving the Event Frame This function saves a copy of the events from the Event Frame as a text file on the Host PC’s hard drive. To save the event log: 1. In the Header, click Show Event Frame. 2. In the Event Frame, click the Save Events button. 3. In the File Download dialog box, click the Save button. 4.
Chapter 5: Management with WebPAM PRO Figure 4. The Storage Network appears in Tree View Added to WebPAM PRO Not added yet To view the Storage Network, click Show Storage Network in the Header. All networked systems will appear in Tree View. To hide the Storage Network, click Hide Storage Network in the Header. Only the networked systems you have added appear in Tree View. See “Adding a Subsystem or Host” on page 96.
SuperTrak TX Series User Manual Managing Users User Management includes all functions dealing with user accounts.
Chapter 5: Management with WebPAM PRO You can also set user privilege under Subsystem/Host Management. See “Setting User Privilege” on page 97 and “Setting User Rights” on page 102. Making Your Own User Settings To change your own user settings: 1. Log into WebPAM PRO under your own user name. 2. Click the Administrative Tools 3. Click the User Management icon. icon. 4. Click the Settings tab in Management View. 5. Enter or change the display name or mail address. 6. Click the Submit button.
SuperTrak TX Series User Manual 8. Click the Submit button. Creating a User To create a user: 1. Log into WebPAM PRO as the Administrator or a Super User. 2. Click the Administrative Tools 3. Click the User Management icon. icon. 4. Click the Create tab in Management View. 5. Enter a user name in the User Name field. 6. Enter a password for this user in the New Password and Retype Password fields. A password is optional.
Chapter 5: Management with WebPAM PRO 2. Click the Administrative Tools 3. Click the User Management icon. icon. 4. Click the Delete tab in Management View. 5. Check the box to the left of the user you want to delete. 6. Click the Submit button. 7. Click OK in the confirmation box.
SuperTrak TX Series User Manual Working with Subsystem/Host Management Subsystem/Host Management includes the following functions: • Viewing Subsystem/Host Information (page 96) • Adding a Subsystem or Host (page 96) • Deleting a Subsystem or Host (page 97) • Setting User Privilege (page 97) Viewing Subsystem/Host Information To view the Subsystem/Host List: 1. Click the Administrative Tools icon in Tree View. 2. Click the Subsystem/Host Management icon.
Chapter 5: Management with WebPAM PRO 5. Do one of the following actions: • To create an in-band connection: Type the Host PC’s IP address into the address field. Choose this option for SuperTrak. Note that entries such as localhost or the Host PC’s network name do not work for this function. • 6. To create an out-of-band connection: Type the Subsystem’s management port IP address into the address field. Click the Submit button. The new Subsystem or Host PC is added to Tree View.
SuperTrak TX Series User Manual Managing Software Services Software Services include the following functions: • Viewing Service Status (page 98) • Changing Web Server Settings (page 98) • Restarting the Tomcat Server (page 99) • Setting up Email Service (page 99) • Setting up Extended SMTP (page 100) • Setting Event Frame Refresh Time (page 100) • Changing CIM Client Settings (page 101) • Changing CIM Server Settings (page 101) Viewing Service Status There are two software services: Web Ser
Chapter 5: Management with WebPAM PRO The range is 1 to 1440 minutes. 15 minutes is the default. Session Time Out refers to the amount of time the connection remains active without any user interaction. After WebPAM PRO reaches the Time Out interval, you must log in again and begin a new session. 6. Click the Submit button. 7. In the confirmation box, type the word confirm in the field provided. 8. Click the OK button.
SuperTrak TX Series User Manual Setting up Extended SMTP To make Extended SMTP settings: 1. Click the Administrative Tools icon in Tree View. 2. Click the Software Management icon. 3. Click the Email tab in Management View. 4. Check the Enable ESMTP box to enable ESMTP. Uncheck the box to disable ESMTP. 5. Enter ESMTP user name in the field provided. 6. Enter a ESMTP password in the field provided. 7. When you are done, click the Submit button.
Chapter 5: Management with WebPAM PRO Changing CIM Client Settings The CIM client is part of the WebPAM PRO Utility Server. The Utility Server can be installed on any PC on the network. Only one CIM client and Utility Server installation is required. The CIM client works with CIM server. The CIM server is part of the WebPAMPRO Agent. The Agent must be installed on every host PC where the HBA RAID controller is installed to enable management over a network.
SuperTrak TX Series User Manual Managing the Host The Host is designated by its IP address:127.0.0.1. Host functions include: • Viewing Host Information (page 102) • Setting User Rights (page 102) • Refreshing the WebPAM PRO Screen (page 102) Viewing Host Information To view Host information, click the 127.0.0.1 icon in Tree View.
Chapter 5: Management with WebPAM PRO Managing the Subsystem Subsystem functions include: • Viewing Subsystem Information (page 103) • Checking Subsystem Health (page 103) • Viewing the Runtime Event Log (page 104) • Saving the Runtime Event Log (page 104) • Clearing the Runtime Event Log (page 105) • Viewing the NVRAM Event Log (page 105) • Saving the NVRAM Event Log (page 105) • Clearing the NVRAM Event Log (page 106) • Viewing Current Background Activities (page 106) • Making Backgrou
SuperTrak TX Series User Manual If any item reports other than “OK” click that item in the Tree to investigate the cause of the problem. Viewing the Runtime Event Log Runtime Events lists information about all events recorded since the system was started. Runtime events are stored in RAM on the RAID controller. These events are cleared when you reboot your system. To view runtime events: 1. In Tree View, click the Subsystem icon. 2. From the dropdown menu on the Event tab, choose Runtime Events.
Chapter 5: Management with WebPAM PRO Clearing the Runtime Event Log This function clears the events from the runtime event log screen and from the RAM on the RAID controller. This function has no effect upon events reported in the WebPAM PRO Event Frame. “Viewing the Event Frame” on page 89. To clear the runtime event log: 1. In Tree View, click the Subsystem 2. From the dropdown menu on the Events tab, choose Runtime Events. icon. 3. At the bottom of the window, click the Clear Event Log button.
SuperTrak TX Series User Manual To save the NVRAM event log: 1. In Tree View, click the Subsystem 2. From the dropdown menu on the Events tab, choose Subsystem Events in NVRAM. icon. 3. At the bottom of the window, click the Save Event Log button. 4. In the File Download dialog box, click the Save button. 5. In the Save dialog box, name the file, navigate to the folder where you want to save the log file, and click the Save button.
Chapter 5: Management with WebPAM PRO Making Background Activity Settings To make settings for background activities: 1. In Tree View, click the Subsystem icon. 2. From the dropdown menu on the Background Activities tab, choose Settings. 3.
SuperTrak TX Series User Manual Running Background Activities To run a background activity from the Background Activities tab: 1. In Tree View, click the Subsystem icon. 2.
Chapter 5: Management with WebPAM PRO • Redundancy Check. See “Running Redundancy Check” on page 136 4. In the Scheduler dialog box, check the Enable This Schedule box. 5. Click the option button for the Recurrence Pattern you want: • Daily • Weekly • Monthly 6. Click the Next button. 7. For a DAILY recurrence pattern, make the following setting: • Choose a Start Time for the activity, based on a 24-hour clock, from the dropdown menus.
SuperTrak TX Series User Manual 10. For Redundancy Check only: • Choose the Auto Fix option. This feature attempts to repair the problem when it finds an error. • Choose the Pause on Error option. This feature stops the process when it finds an error • Check the boxes beside the logical drives (all except RAID 0) to which this activity will apply. Note: Each logical drive can have only one scheduled Redundancy Check. 11. Click the Submit button.
Chapter 5: Management with WebPAM PRO • Physical Drive List – Device number, model, type, capacity, location, operational status, and configuration • Disk Array List – ID, alias, operational status, configurable capacity, and free capacity • Logical Drive List – Device number, alias, RAID level, capacity, ID, stripe size, sector size, and operational status • Spare Drive List – ID, operational status, physical drive ID, capacity, revertibility, type (global or dedicated), and dedicated to array 111
SuperTrak TX Series User Manual Managing the Controller The RAID controller is the heart of the RAID storage system.
Chapter 5: Management with WebPAM PRO • Operational Status • Power On Time • Cache Usage • Dirty Cache Usage • Part Number • Serial Number • Hardware Revision number • WWN – World Wide Number of the controller • Manufacturing Date • SCSI Protocols Supported • Host Driver Version • BIOS Version • Single Image Version • Single Image Build Date The Host driver is installed and updated through your operating system. You can update the other items automatically.
SuperTrak TX Series User Manual Making Controller Settings To make Controller settings: 1. Click the Subsystem icon in Tree View. 2. Click the Controllers icon. 3. Click the Controller icon. 4. Click the Settings tab in Management View. 5. Make the following settings as needed: • Check the SMART Log box to enable the Self-Monitoring, Analysis, and Reporting System (SMART). • Enter a polling interval (1 to 1092 minutes) in SMART Polling Interval field.
Chapter 5: Management with WebPAM PRO Uncheck the box to disable the buzzer. 6. Click the Submit button The changes take effect immediately. Testing the Buzzer You must enable the buzzer before you can test it. See “Making Buzzer Settings,” above. To test the buzzer: 1. Click the Subsystem icon in Tree View. 2. Click the Controllers icon. 3. Click the Controller 4. Click the Buzzer tab in Management View. 5. icon. Click the Sound button. The buzzer sounds a continuous tone. 6.
SuperTrak TX Series User Manual Managing Enclosures This function of WebPAM PRO does not apply to the SuperTrak RAID controller card installed in the Host PC, except for one item: • Viewing Enclosure Information (page 116) Viewing Enclosure Information Enclosure information includes: • Enclosure ID • Enclosure Type – Virtual • SEP Firmware Version • Maximum number of Controllers, Physical Drive Slots, Fans, Blowers, Temperature Sensors, Power Supply Units, Batteries, and Voltage Sensors.
Chapter 5: Management with WebPAM PRO Managing Physical Drives Managing Physical Drives deals with the physical disk drives under the SuperTrak RAID controller, including the following functions: • Viewing a List of Physical Drives (page 117) • Locating a Physical Drive (page 117) • Viewing Physical Drive Information (page 118) • Making Physical Drive Settings (page 118) Viewing a List of Physical Drives To view a list of physical drives in this enclosure: 1.
SuperTrak TX Series User Manual Figure 6. VTrak drive carrier LEDs Disk Status Power/Activity Viewing Physical Drive Information To view physical drive information: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives 5. Click a Physical Drive icon. icon. icon. Useful information provided here includes: • Operational Status – OK is normal.
Chapter 5: Management with WebPAM PRO 5. Click a Physical Drive 6. Click the Settings tab in Management View. 7. Choose an option from the Convert Configuration Status dropdown menu. 8. icon. • Unconfigured – Default. Drive can be used in a disk array. • PassThru – Configure drive to be visible to Host PC’s OS as a single drive. Cannot be used in disk array. Click the Submit button.
SuperTrak TX Series User Manual Managing Disk Arrays Disk Array Management includes the following functions: • Viewing Disk Arrays (page 120) • Locating a Disk Array (page 120) • Creating a Disk Array (page 121) • Deleting a Disk Array (page 127) • Viewing Disk Array Information (page 127) • Creating a Logical Drive (page 128) • Deleting a Logical Drive (page 129) • Migrating a Disk Array (page 130) • Rebuilding a Disk Array (page 131) • Preparing a Disk Array for Transport (page 132) V
Chapter 5: Management with WebPAM PRO Figure 7. VTrak drive carrier LEDs Disk Status Power/Activity Creating a Disk Array WebPAM PRO provides three methods of creating a disk array: • Automatic – Creates a default disk array and logical drive based on unconfigured physical drives in the system. No user choices. See “Creating a Disk Array – Automatic Configuration” on page 122. • Express – You choose the RAID characteristics and type of application.
SuperTrak TX Series User Manual Creating a Disk Array – Automatic Configuration The Disk Array – Automatic Configuration option enables you to create a new disk array following a default set of parameters. One logical drive will be made automatically when you create the disk array. To create a Disk Array using the Automatic function: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. From dropdown menu on the Create tab, choose Automatic.
Chapter 5: Management with WebPAM PRO Creating a Disk Array – Express Configuration The Disk Array – Express Configuration option enables you to choose the parameters for a new disk array by specifying the characteristics you want. With this method, you can create multiple logical drives at the same time you create your disk array. However, all of the logical drives will be the same. If you prefer to specific the parameters directly, use the Advanced option to create your disk array.
SuperTrak TX Series User Manual • Logical Drives – The slot number of the logical drive(s), their RAID level, capacity, and stripe size • Spare Drives – The physical drive slot number of the dedicated hot spare assigned to this disk array (all RAID levels except RAID 0) If you accept these parameters, proceed to the next step. If you do NOT accept these parameters, review and modify your choices in the previous steps. 8. When you are done, click the Submit button.
Chapter 5: Management with WebPAM PRO Creating a Disk Array – Advanced Configuration The Disk Array – Advanced Configuration option enables you to directly specify all parameters for a new disk array. One logical drive will be made automatically when you create the disk array. If you specify less than the total available capacity, you can use the remaining space to create additional logical drives now or at a later time.
SuperTrak TX Series User Manual 5. Specify a Sector size from the dropdown menu. 512 B, 1 KB, 2 KB, and 4 KB are available. 512 B is the default. 6. From the Initialization dropdown menu, choose an Initialization policy. None and Quick are available. None is the default but is not recommended. See “Initialization” on page 175. 7. Click the Update button. A new logical drive is displayed under New Logical Drives. Repeat the above steps to specify additional logical drives as desired. 8.
Chapter 5: Management with WebPAM PRO Deleting a Disk Array The Disk Arrays–Delete tab enables you to delete existing disk arrays. Warning When you delete a disk array, you delete the logical drives and all of the data on them. Backup any important data before you delete! To delete a disk array: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Delete tab in Management View. 4. Check the box to the left of the disk array you want to delete. 5.
SuperTrak TX Series User Manual available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct it. • Rebuilding – This condition is temporary. When a physical drive has been replaced, the logical drive automatically begins rebuilding in order to restore redundancy (fault tolerance). When a logical drive is rebuilding, it will function and your data is available. However, access will be slower due to the rebuilding operation.
Chapter 5: Management with WebPAM PRO The choices are 512 B, 1 KB, 2 KB, and 4 KB. 512 B is the default. See “Choosing Sector Size” on page 174. 10. From the Initialization dropdown menu, choose an Initialization policy. The choices are None and Quick. See “Initialization” on page 175. 11. Click the Update button to enter the logical drive parameters. 12. Review the results. If there is remaining space the disk array, you can create another logical drive, following the steps above.
SuperTrak TX Series User Manual Migrating a Disk Array On SuperTrak, RAID level migration is performed on the disk array but it applies to the logical drives. The action of migrating a disk array means either or both: • Change its RAID Level • Increase the number of disk drives (sometimes called expansion) For a list of Migration options and other important information, see “RAID Level Migration” on page 176. To Migrate an existing disk array: 1. Click the Subsystem icon in Tree View. 2.
Chapter 5: Management with WebPAM PRO Rebuilding a Disk Array When you rebuild a disk array, you are actually rebuilding the data on a replacement physical drive. Rebuilding Automatically Normally, a disk array would rebuild itself using a hot disk drive, after going Critical. However, if the Auto Rebuild function is disabled or no spare drives are available, you must initiate the procedure. To enable Auto Rebuild, see “Making Background Activity Settings” on page 107.
SuperTrak TX Series User Manual Running Media Patrol on a Disk Array Media Patrol checks the magnetic media on physical drives. You can schedule Media Patrol to run automatically, see “Scheduling an Activity” on page 108. To start Media Patrol: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array 4. From the dropdown menu on the Background Activities tab, choose Start Media Patrol. 5. Click the Start button. icon.
Chapter 5: Management with WebPAM PRO Managing Logical Drives Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. You can see a summary of all logical drives in the subsystem under Logical Drive Summary.
SuperTrak TX Series User Manual Locating a Logical Drive Virtual or Third Party Enclosures Support for this feature depends on how your system or enclosure was set up. Direct-connect systems with individual LED connections and SGPIO enclosures support individual physical drive LEDs. Other systems or enclosures might or might not support them. See “Appendix C: LED Backplane Connections” on page 215. To locate a logical drive in the enclosure, click the Locate LDx button.
Chapter 5: Management with WebPAM PRO Logical Drive Synchronization Synchronization is an automatic procedure applied to logical drives when they are created. Yes means the logical drive was synchronized. Adjustable Items • Alias – Optional • Read Policy • Write Policy See “Changing Logical Drive Settings” on page 135. Changing Logical Drive Settings The only individual logical drive setting is an alias. An alias is optional. To make logical drive settings: 1.
SuperTrak TX Series User Manual 2. Click the Logical Drive Summary icon. 3. Click the 4. From the dropdown menu on the Background Activities tab, choose Initialization. 5. Enter a value in the Quick Initialization Size field. This value is the size of the initialization blocks in MB. icon of the logical drive you want to Initialize. 6. Click the Submit button. 7. In the confirmation box, type the word confirm in the field provided. 8. Click the OK button.
Chapter 5: Management with WebPAM PRO Managing Spare Drives When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive. See “Critical & Offline Logical Drives” on page 180.
SuperTrak TX Series User Manual 2. Click the Spare Drives 3. Click the Create tab in Management View. icon. 4. Choose a spare type, Global or Dedicated. 5. In the Physical drives field, highlight the physical drive you want to assign as a spare drive in the Available list and press the >> button to move the drive to the Selected list. You can also double-click drives to move them. 6.
Chapter 5: Management with WebPAM PRO Making Spare Drive Settings The Spare Drive–Settings tab enables you to change the settings of an existing spare drive. To change spare drive settings: 1. Click the Subsystem icon in Tree View. 2. Click the Spare Drives 3. Click the Spare Drive 4. Click the Settings tab in Management View. icon. icon. 5. Choose a spare type, Global or Dedicated. 6.
SuperTrak TX Series User Manual Working with the Logical Drive Summary The Logical Drive Summary displays a list of all logical drives under the SuperTrak controller including logical drives in expanded or cascaded enclosures. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located.
Chapter 5: Management with WebPAM PRO Viewing Individual Logical Drive Information 1. Click the Subsystem 2. Click the Logical Drive Summary icon in Tree View. 3. Click the Logical Drive icon. icon. The information and location for the logical drive appear in Management View. See Viewing Logical Drive Information (page 134).
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Chapter 6: Management with the CLI • Opening the CLI on Windows (below) • Opening the CLI on Linux (page 144) • Table of Supported Commands (page 145) • Notes and Conventions (page 146) • List of Supported Commands (page 147) SuperTrak TX Controller’s Command Line Interface (CLI) provides rapid setup of disk arrays and logical drives. You can also manage your SuperTrak system using the CLI. However, ongoing management is much easier with the SuperBuild utility or WebPAM PRO.
SuperTrak TX Series User Manual Opening the CLI on Linux To open the CLI: 1. Open a terminal window. 2. Go to the /opt/Promise/WebPAMPRO/Agent/bin directory. 3. Type ./cliib and press Enter. The CLI runs in the terminal window.
Chapter 6: Management with the CLI Table of Supported Commands Command about array Action View utility information. View or edit array information. Create, edit, or delete a new or existing array. Create, edit, or delete logical drives in an existing array. To physically locate an array in an enclosure. Accept an incomplete array condition. bga View status of all current background activities. Enable or disable relevant background activities.
SuperTrak TX Series User Manual Command rc Action View redundancy check status and progress. Start, stop, pause or resume redundancy check. spare Create or modify hot spare drives. spath Discover and change subsystem path. sync View logical drive synchronization status and progress. help When used alone will display this menu. When used in conjunction with a command (example: help array) it will display help information for that particular command.
Chapter 6: Management with the CLI List of Supported Commands • about (page 147) • logdrv (page 158) • array (page 147) • migrate (page 159) • bga (page 150) • mp (page 160) • buzz (page 152) • phydrv (page 160) • config (page 153) • rb (page 161) • ctrl (page 154) • rc (page 162) • event (page 155) • spare (page 163) • export (page 156) • spath (page 164) • factorydefaults (page 157) • sync (page 165) • init (page 157) Note If you choose an action that is not supported
SuperTrak TX Series User Manual Summary The array command is the main command for performing advanced configuration and maintenance tasks on disk arrays. This command lists, creates, modifies, deletes, and locates disk arrays. It also adds and deletes logical drives. Warning When you delete a disk array, you delete the logical drives and all of the data on them. When you delete a logical drive, you delete all data on the logical drive.
Chapter 6: Management with the CLI -d The disk array ID. Valid values are 0-255. Specifies the desired array ID when creating (add) an array. Specifies the array ID when listing array information, modifying, deleting, locating, accepting, adding or deleting a logical drive. Only one array may be specified. -p Specifies physical drives to be used in an array, with -a add option. PD IDs are specified individually or separated by comma.
SuperTrak TX Series User Manual information on page 154. If not specified, the default 512 B is used. Axle= RAID10 has 2 axles, no options. PreferredCtrlId= Subsystems only. Specifies which controller the LD is preferred for LUN affinity. Valid value is 1 or 2. If value is not specified, LUN affinity is auto balanced. -c -t -v Specifies the number of arrays to give a summary of when used with the -a list option.
Chapter 6: Management with the CLI Summary The bga command displays all current background activities and makes settings each background activity. Options -a Specifies the action to perform. list (Default) Lists current background activities. mod Makes changes to one of the settings. -s "
SuperTrak TX Series User Manual syncrate= Synchronization rate determines the rate at which synchronization will run. (low=25, medium=50, high=75) low medium high initrate= Initialization rate determines the rate at which initialization will run. (low=25, medium=50, high=75) low medium high migrationrate= Migration rate determines the rate at which migration will run.
Chapter 6: Management with the CLI on Turn on the buzzer. off Turn off the buzzer. config Usage config -a auto config -a expr [-r y|n] [-c y|n] [-p y|n] [-m y|n] [-s y|n] [-t ] [-l ] Summary The config command has two options: Automatic and Express. Automatic configuration takes all available unconfigured physical drives to create an optimized disk array following a default set of parameters. There are no options.
SuperTrak TX Series User Manual log Stripe, 64 KB; Sector, 512 MB; ReadAhead, WriteBack. other Stripe, 64 KB; Sector, 512 MB; ReadAhead, WriteBack. fileserver Stripe, 64 KB; Sector, 512 MB; ReadAhead, WriteBack. -l Specifies how many logical drives to include in the configuration. Array capacity is divided evenly among the logical drives.
Chapter 6: Management with the CLI cacheflushinterval= Sets the time interval in seconds to flush the controller writeback cache. 1..12 migrationstorage= ddf nvram pollinterval= Sets location to store the migration watermark. Uses the DDF area on the physical drives of the disk array. Uses the NVRAM on the controller. Sets interval in seconds to poll enclosure SEP information. 15..255 -t Specifies the type of condition to clear. Valid only when the command action is "clear".
SuperTrak TX Series User Manual nvram Some events are also stored in NVRAM. These events remain after rebooting and are a subset of the RAM events. -i Specifies a specific event by its sequence number. This is a starting point. Requires the -a list option. You can use the -c option. -c Specifies the number of events to retrieve when displaying events. -v Verbose mode. Requires the -a list option.
Chapter 6: Management with the CLI Examples export -t userdb -s 192.168.1.1 -f userdb.bin export -t servicereport -s 192.168.1.1 -f servicereport export -t servicereport -f servicereport factorydefaults Usage factorydefaults -a -t Summary The factorydefaults command restores factory default settings. Options -a restore -t all Specifies the action to perform. Restore the factory default settings. Specifies the type of settings to restore. All settings.
SuperTrak TX Series User Manual Warning When you initialize a logical drive, you delete all data on the logical drive. Backup any important data before you initialize! Options -a list Specifies the action to perform. Displays a list of the initializations in progress or paused and their status. The default action. -l Specifies the logical drive to be initialized. -q Specifies the amount of data in megabytes (MB) for a quick initialization. 1..
Chapter 6: Management with the CLI -s ["
SuperTrak TX Series User Manual mp Usage mp -a Summary The mp command activates Media Patrol. Media Patrol searches the physical drives for media errors. When an error is found, Media Patrol attempts to repair the error. If it fails to correct the error, Media Patrol attempts to remap the sector. Note: Sector remapping is not currently supported. You can start, stop, pause, or resume Media Patrol and monitor its progress and status. Options -a Specifies the action to perform.
Chapter 6: Management with the CLI Options -a Specifies the action to perform. list (Default) Displays all physical drives, their make, model number, and array they belong to. Their status is also shown. mod Modifies physical drive settings. locate Flashes the physical drive's LED so you can location it. online Forces a drive from an Offline to an Online state. Caution: Do this action only in extreme conditions. It causes data corruption in most cases.
SuperTrak TX Series User Manual stop Stops a Rebuild. pause Pauses a Rebuild. resume Resumes a paused Rebuild. -d Specifies which disk array on which to perform the Rebuild. -s Specifies the sequence number of the failed physical drive. The source drive of the Rebuild. -p Specifies the ID of the replacement physical drive. The target drive of the Rebuild.
Chapter 6: Management with the CLI -n Do not fix inconsistent data. This option causes Redundancy Check to run without correcting inconsistent data. All inconsistency errors are reported. -p Pause on error. This option causes Redundancy Check to pause when it encounters inconsistent data. The default is to continue on error.
SuperTrak TX Series User Manual Specifies the disk array ID. Requires the -a list option. Displays a list of global spares and spares dedicated to this disk array. When used with other actions, it specifies the disk array IDs to which this spare is dedicated. -t Specifies the type of hot spare drive. g A global hot spare drive. d A dedicated hot spare drive.
Chapter 6: Management with the CLI -p Specifies the path number of the HBA and subsystem. The path number starts from 1. Examples spath spath -a discover spath -a chgpath -t subsys -p 1 sync Usage sync [-a ] [-l ] Summary The sync command monitors the progress of background synchronization. Background synchronization makes logical drive consistent. It starts automatically when a redundant logical drive is created.
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Chapter 7: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 172) • Choosing Stripe Block Size (page 174) • Choosing Sector Size (page 174) • Initialization (page 175) • Hot Spare Drives (page 176) • Partition and Format the Logical Drive (page 176) • RAID Level Migration (page 176) • Media Patrol (page 179) • Critical & Offline Logical Drives (page 180) Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple physical drives to be
SuperTrak TX Series User Manual RAID 0 – Stripe When a logical drive is striped, the read and write blocks of data are interleaved between the sectors of multiple physical drives. Performance is increased, since the workload is balanced between drives or “members” that form the logical drive. Identical drives are recommended for performance as well as data storage efficiency. Figure 1.
Chapter 7: Technology Background RAID 1 – Mirror When a logical drive is mirrored, identical data is written to a pair of physical drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data will be accessed first.
SuperTrak TX Series User Manual RAID 10 – Mirror / Stripe Mirror/Stripe combines both of the RAID 0 and RAID 1 logical drive types. RAID 10 is similar though not identical to RAID 0+1. It can increase performance by reading and writing data in parallel while protecting data with duplication. The data on one drive pair is mirrored together, then striped over a second drive pair. Figure 3.
Chapter 7: Technology Background PassThru / Bypass Mode PassThru/Bypass Mode is equivalent to a single-drive JBOD in other applications. It is not a RAID mode. The PC’s operating system accesses the drive directly and the drive appears under disk management. A drive set to PassThru/Bypass Mode does not appear as a logical drive in SuperBuild or WebPAM PRO. There are no performance or fault-tolerance features. When a drive fails, all data on that drive is lost. Any other drives are unaffected. Figure 4.
SuperTrak TX Series User Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your logical drive. The following discussion summarizes some advantages, disadvantages and applications for each choice.
Chapter 7: Technology Background RAID 10 Advantages Disadvantages Implemented as a mirrored logical drive whose segments are RAID 0 logical drives Very high physical drive overhead – uses only 50% of total capacity High I/O rates are achieved thanks to multiple stripe segments Recommended applications for RAID 10: • Imaging applications • Database servers • General fileserver PassThru / Bypass Mode Advantages Disadvantages Enables you to manage a large number Not a RAID – has no RAID qualities
SuperTrak TX Series User Manual Choosing Stripe Block Size You set the stripe block size, also called block size, when you create a logical drive. With SuperTrak, the choices are 64 KB, and 128 KB. 64 KB is the default. Your choice will directly affect performance. There are two issues to consider when choosing the stripe block size. • Choose a stripe block size equal to or smaller than the smallest cache buffer found on any physical drive in your logical drive.
Chapter 7: Technology Background • Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512 B sector size. See “Creating a Logical Drive” on page 74 or page 128, and “Creating a Disk Array – Advanced Configuration” on page 125. 2 TB Limitation If your Host PC runs Windows XP (32-bit), and you want to create logical drives larger than 2 TB, you must choose a sector size larger than 512 B when you create the logical drive.
SuperTrak TX Series User Manual Full initialization, where all data bits of all blocks of the logical drive are set to zero, is not supported on the SuperTrak TX series. See “Creating a Logical Drive” on page 74 or page 128, “Creating a Disk Array – Advanced Configuration” on page 125, and “Initializing a Logical Drive” on page 135. Hot Spare Drives A hot spare is a physical drive that is available to a disk array but not actually a part of it.
Chapter 7: Technology Background The tables below shows the migration options for a source logical drive according to its RAID level. The available target RAID levels are shown with their requirements. You must use WebPAM PRO to migrate a disk array. See “Migrating a Disk Array” on page 130. RAID 0 A RAID 0 source logical drive can migrate to the following target logical drives: Target Requirements RAID 0 Add physical drives. RAID 1 2 physical drives only.
SuperTrak TX Series User Manual Important • The Target disk array may require more physical drives than the Source disk array • If the Target disk array requires an EVEN number of physical drives but the Source disk array has an ODD number, ADD a physical drive as part of the migration process • You cannot reduce the number of physical drives in your disk array, even if the Target disk array requires fewer physical drives than the Source disk array • RAID 1 (mirroring) works with two drives only.
Chapter 7: Technology Background Current LD Size Maximum LD Expansion Size 8 to 16 TB 16 TB 4096 bytes 4 to 8 TB 8 TB 2048 bytes 2 to 4 TB 4 TB 1024 bytes up to 2 TB 2 TB 512 bytes Sector Size At this point, you have the choice of: • Format the unpartitioned/unformatted capacity as a second logical drive • Delete the existing disk array and create a new one in the desired size Delete and Recreate If you require a logical drive larger than the maximum expansion size: 1. 2.
SuperTrak TX Series User Manual Critical & Offline Logical Drives A fault-tolerant logical drive—RAID 1 or 10—goes critical when a physical drive is removed or fails. Due to the fault tolerance of the logical drive, the data is still available and online. However, once the logical drive goes critical, the logical drive has lost its fault tolerance, and performance may be adversely affected.
Chapter 7: Technology Background • Displays yellow !s (right) red Xs in Tree View • Sends email messages, per your configuration • Displays popup messages, per your configuration (below) • Keeps a record in the Event Log (below) With a Hot Spare Drive When a physical drive in a logical drive fails and a spare drive of adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive. This function is always enabled.
SuperTrak TX Series User Manual Without a Hot Spare Drive If there is no hot spare drive of adequate capacity, you must remove the failed drive and install an unconfigured replacement drive of the same or greater capacity in the same slot as the failed drive. Until you install the replacement drive, the logical drive will remain Critical. • If the Auto Rebuild function is ENABLED, the disk array will begin to rebuild automatically as soon as you replace the failed drive.
Chapter 8: Troubleshooting • Problem Reports from SuperTrak • Buzzer (page 183) • LEDs (page 183) • BIOS (page 185) • Problems Reported in WebPAM PRO (page 187) • Critical & Offline Logical Drives (page 189) • Rebuilding a Logical Drive (page 191) • Recovering from a Blank Screen (page 193) Problems Reported by SuperTrak The SuperTrak TX Controller provides both audible and visual indicators to alert you to a problem.
SuperTrak TX Series User Manual Global LED Display Global LEDs glow in response to Logical Drive status. LED Logical Drive Status Dark System off Green Normal Amber Logical Drive Critical Red Logical Drive Offline Direct LED Display Direct LEDs, glow and blink in response to the SuperTrak’s firmware status.
Chapter 8: Troubleshooting BIOS The problem is first reported in the SuperTrak BIOS screen when you boot your PC or server, as shown below. Figure 1. SuperTrak BIOS screen, logical drive critical SuperTrak TX Series BIOS Version 3.0.0.26 (c) 2004-2008 Promise Technology, Inc. All rights reserved. Controller 1: ID Logical Drive Name Capacity Status ---------------------------------------------------0 LogDrv01 55.0 GB Critical 1 LogDrv02 58.
SuperTrak TX Series User Manual Figure 2. SuperTrak BIOS screen, logical drive offline SuperTrak TX Series BIOS Version 3.0.0.26 (c) 2004-2008 Promise Technology, Inc. All rights reserved. Controller 1: ID Logical Drive Name Capacity Status ---------------------------------------------------0 LogDrv01 55.0 GB Offline 1 LogDrv02 58.
Chapter 8: Troubleshooting Problems Reported in WebPAM PRO Open WebPAM PRO If WebPAM PRO is not running, do the following actions: 1. Open WebPAM PRO. See “Logging into WebPAM PRO” on page 83 for more information. 2. Click Subsystem in Tree View. 3. Click Enclosures and its subordinates. 4. Click Disk Arrays and its subordinates.
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Chapter 8: Troubleshooting Critical & Offline Logical Drives A fault-tolerant logical drive—RAID 1 or 10—goes critical when a physical drive is removed or fails. Due to the fault tolerance of the logical drive, the data is still available and online. However, once the logical drive goes critical, the logical drive has lost its fault tolerance, and performance may be adversely affected.
SuperTrak TX Series User Manual Figure 3. Physical Drive Management screen ID 02 is missing Physical ID 00:01:00 00:03:00 00:04:00 - Drive Management Model Name WDC WD1600YS WDC WD1600YS WDC WD1600YS - Capacity 153.25 GB 153.25 GB 153.25 GB - Status Ok Ok Ok - In the example above, there is no physical drive for ID 00:02:00. Assuming you installed a physical drive onto Channel 2 of the SuperTrak controller, this is the failed drive. 3.
Chapter 8: Troubleshooting Rebuilding a Logical Drive The remedial action for a Critical logical drive is to rebuild it, meaning the data from the failed physical drive is rebuilt onto a spare or replacement physical drive.
SuperTrak TX Series User Manual 5. Highlight the Source Sequence Number and press Enter. Then type the ID number of one of the physical drives you noted in step 3 and press Enter. 6. Highlight the Target Physical Drive ID and press Enter. Then type the ID number of the new drive and press Enter. 7. Highlight Start Manual Rebuild and press Enter. The time required for the Rebuild depends on the number and size of your logical drives.
Chapter 8: Troubleshooting Recovering from a Blank Screen Occasionally, while you are performing a RAID management operation using WebPAM PRO, your browser screen might go blank. Internet Explorer To recover from a blank browser screen, do one of the following actions: Firefox • Press the F5 key. • Click your browser’s Refresh button (right).
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Chapter 9: Support • Frequently Asked Questions (below) • Contacting Technical Support (page 199) • Limited Warranty (page 202) • Returning the Product For Repair (page 204) Frequently Asked Questions This section lists frequently asked questions involving pre-installation, drive issues, installation, and post-installation.
SuperTrak TX Series User Manual How can I change the resources that the SuperTrak uses? The SuperTrak TX Series Controllers are fully PnP. This means all the resources that it uses are given to it by the PnP BIOS on the motherboard. The SuperTrak Series Controller supports IRQ sharing, but this feature only works when ALL the concerned devices support it.
Chapter 9: Support I already have an array on a Promise FastTrak controller. Can I move that array to my new SuperTrak TX Series controller? No. The SuperTrak TX Series controller supports SNIA Disk Data Format (DDF), which is not backward compatible with the FastTrak controller.
SuperTrak TX Series User Manual are categorized as a SCSI device. This allows you to set the boot sequence in your BIOS setup utility to boot from SCSI first, rather than IDE. If there are multiple SCSI add-in controllers in the system, then the boot sequence among them will be determined exclusively by their PCI slot priority. PCI slot #1 will be first, slot #2 second, etc.
Chapter 9: Support Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
SuperTrak TX Series User Manual Germany E-mail Support e-Support On-Line Fax Technical Support +49 0 2 31 56 76 48 29 Attn: Technical Support Phone Technical Support +49 0 2 31 56 76 48 10 If you wish to write us for support: Promise Technology Germany Europaplatz 9 44269 Dortmund, Germany E-mail Support e-Support On-Line Fax Support +39 0 6 367 124 00 Attn: Technical Support Phone Support +39 0 6 367 126 26 If you wish to write us for support: Promise Technology Italy Piazza del Popolo 18 0
Chapter 9: Support China – Beijing E-mail Support e-Support On-Line Fax Support +86 10 8857 8015 Attn: Technical Support Phone Support +86 10 8857 8085 or 8095 If you wish to write us for support: Promise Technology China – Beijing Room 1205, Tower C Webok Time Center, No.
SuperTrak TX Series User Manual Limited Warranty Promise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components for a period of three (3) years; b) will conform to Promise’s specifications; c) will be free from defects in material and workmanship under normal use and service.
Chapter 9: Support back up or otherwise save important data before installing any product and continue to back up your important data regularly. No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product; b) repair the product.
SuperTrak TX Series User Manual Returning the Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Product model and serial number (required) • Return shipping address • Daytime phone number • Description of the problem • Copy of the original purchase invoice The technician will assist you in determining whe
Chapter 9: Support You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.
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Appendix A: Partition and Format In order for your operating system to recognize and work with the physical drives attached to your SuperTrak TX Controller card, the drives must be partitioned and formatted.
SuperTrak TX Series User Manual 3. Click the Next button to start the Wizard. 4. In the following windows, choose Disk 1 to Initialize. Do not choose any disks to Convert. Click the Finish button to Initialize the logical disk. 5. Right-click the Unallocated portion of Disk 1 and choose New Partition... from the popup menu. The New Partition Wizard appears.
Appendix A: Partition and Format 6. Click the Next button to start the wizard. 7. In the following windows, do the following actions. Click Next to move to the next window. • 8.
SuperTrak TX Series User Manual When formatting is complete, your logical disk will appear as a hard drive in the Disk Management window (above) and the My Computer window (below).
Appendix B: Upgrades • Updating SuperTrak BIOS and Firmware (page 211) • Updating WebPAM PRO (page 213) Updating SuperTrak BIOS and Firmware Follow this procedure to upgrade the BIOS and Firmware on your SuperTrak TX8650 or TX8658 Controller card. The SuperTrak card must be properly installed in your PC or server in order to perform the update. See “Installing the SuperTrak Card” on page 8 for more information. Downloading BIOS and Firmware File 1. Go to the Promise Support Website at http://support.
SuperTrak TX Series User Manual Updating the BIOS and Firmware on SuperTrak Caution This procedure can result in loss of data. Follow instructions carefully. 1. Attach a USB memory stick or USB hard drive to your PC or server. 2. Back up any critical and important data from the USB stick or drive. 3. Reformat the USB stick or drive to make it DOS bootable. 4. Copy the firmware and BIOS image and the installer utility that you downloaded from the Promise website to the USB disk or drive. 5.
Appendix B: Upgrades Updating WebPAM PRO Follow this procedure to upgrade the WebPAM PRO Software on your PC or server. Downloading the WebPAM PRO Update File 1. Go to the Promise website http://support.promise.com/. 2. Click Downloads. 3. Click the Select Product popup menu and choose SuperTrak TX8650/ TX8658. 4. Click the Select Category popup menu and choose Utility. 5. Click the GO button. The list of the current WebPAM PRO software displays.
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Appendix C: LED Backplane Connections • Schematic Diagrams (below) • Direct LED Display (page 217) • Aggregate LED Display (page 217) • Global LED Display (page 218) Schematic Diagrams To set up LED configuration for your enclosure or PC, make your backplane connections as shown below.
3.3 V 1 1 1 1 330 Ω 330 Ω 330 Ω 330 Ω 1 330 Ω 1 1 330 Ω 330 Ω 1 330 Ω 2 216 2 2 2 2 2 2 2 Fault and Activity LEDs Fault LEDs 1 3 5 7 9 11 13 15 pin pitch 2.54 mm for header 2 4 6 8 10 12 14 16 LED activity = Low SuperTrak Controller Card Backplane 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 330 Ω 330 Ω 330 Ω 330 Ω 330 Ω 330 Ω 330 Ω 330 Ω Activity LEDs Backplane 3.3 V SuperTrak TX Series User Manual Figure 2.
Appendix C: LED Backplane Connections Direct LED Display Direct LEDs, glow and blink in response to the SuperTrak’s firmware status.
SuperTrak TX Series User Manual Global LED Display Global LEDs glow in response to Logical Drive status. LED Logical Drive Status Dark System off Green Normal Amber Logical Drive Critical Red Logical Drive Offline When a Global LED glows amber or red, you must diagnose and resolve the logical drive problem in the SuperBuild BIOS or in WebPAM PRO. See “Chapter 8: Troubleshooting” on page 183.
Index Numerics 2 TB limitation capacity, cont.
SuperTrak EX Series User Manual delete, cont.
Index G global spare drive installing, cont.
SuperTrak EX Series User Manual N logical drive, cont.
Index problems logical drive 180, 189 physical drive 69, 180 Product Overview 2 Redundancy Check run on logical drive 136 scheduling 108 settings 107 refresh interval, Event Frame 100 refresh screen, WebPAM PRO 102 returning product for repair 204 revertible spare drive 176 run background activity 108 Media Patrol 108 Redundancy Check 136 runtime event log clear 105 save 104 view 104 R RAID choosing a RAID level 172 introduction to 167 VTrak subsystem 116 RAID level logical drive 125, 128 migrate 130, 17
SuperTrak EX Series User Manual stripe size 16, 74 defined 174 logical drive 125, 128 subsystem add 96 delete 97 health 103 information 103 JBOD 11 subsystem/host information 96 super user 94 SuperBuild buzzer 81, 183 controller information 67 enter 13 find failed drive 189 logical drive management 73 logical drive, manual rebuild settings, cont.
Index T web server settings 98 status 98 WebPAM PRO Agent 30, 101 background activity run 108 schedule 108 settings 107 blank screen 193 browser support 3, 31 buzzer 114 CIM client settings 101 CIM server settings 101 components 30 controller info 112 settings 114 description 2 disk array auto create 122 delete 127 express create 123 info 127 locate 120 manual create 125 Media Patrol 132 migrate 130 prepare for transport 132 rebuild 131 display language 89 download 213 email service 99 enclosures 116 Even
SuperTrak EX Series User Manual WebPAM PRO, cont. Header 87 host add 96 delete 97 info 96 icon in RedHat application menu 48 installing on Linux 40 Windows 31 Java Runtime Environment 30 logging in 49, 83 logging out 91 logical drive create 128 delete 129 info 133, 134, 141 initialize 135 locate 134, 140 Redundancy Check 136 settings 135 logical drive, manual rebuild WebPAM PRO, cont.
