User manual
Table Of Contents
- SuperTrak User Manual
- Contents
- Chapter 1: Introduction
- Chapter 2: Installation
- Unpacking the SuperTrak Card
- Installing the SuperTrak Card
- Choosing the Physical Drives
- Creating a Logical Drive
- Installing the CLI
- Installing WebPAM PRO
- Logging into WebPAM PRO
- Setting up WebPAM PRO
- Chapter 3: Installing Drivers
- Chapter 4: SuperBuild™ Utility
- Chapter 5: Management with WebPAM PRO
- Logging into WebPAM PRO
- Accessing the Interface
- Managing Users
- Working with Subsystem/Host Management
- Managing Software Services
- Managing the Host
- Managing the Subsystem
- Viewing Subsystem Information
- Clearing Statistical Data
- Setting an Alias for the Subsystem
- Updating the Firmware
- Checking Subsystem Health
- Viewing the Runtime Event Log
- Saving the Runtime Event Log
- Clearing the Runtime Event Log
- Viewing the NVRAM Event Log
- Saving the NVRAM Event Log
- Clearing the NVRAM Event Log
- Viewing Current Background Activities
- Making Background Activity Settings
- Running Background Activities
- Running Media Patrol
- Running PDM
- Viewing Scheduled Activities
- Scheduling an Activity
- Deleting a Scheduled Activity
- Viewing System Configuration
- Managing the Controller
- Managing Enclosures
- Managing Physical Drives
- Viewing a List of Physical Drives
- Locating a Physical Drive
- Making Global Physical Drive Settings
- Viewing Physical Drive Information
- Viewing Physical Drive Statistics
- Making Physical Drive Settings
- Clearing Stale and PFA Conditions
- Viewing the SMART Log
- Viewing Advanced SMART Log Information
- Saving Advanced SMART Log Information
- Making SMART Log Settings
- Managing Disk Arrays
- Viewing Disk Arrays
- Locating a Disk Array
- Creating a Disk Array
- Creating a Disk Array - Automatic Configuration
- Creating a Disk Array - Express Configuration
- Creating a Disk Array - Advanced Configuration
- Deleting a Disk Array
- Viewing Disk Array Information
- Making Disk Array Settings
- Creating a Logical Drive
- Deleting a Logical Drive
- Migrating a Disk Array
- Rebuilding a Disk Array
- Running Media Patrol on a Disk Array
- Running PDM on a Disk Array
- Transitioning a Disk Array
- Preparing a Disk Array for Transport
- Managing Logical Drives
- Managing Spare Drives
- Working with the Logical Drive Summary
- Chapter 6: Management with the CLI
- Opening the CLI on Windows
- Opening the CLI on Linux, FreeBSD, and VMware
- Table of Supported Commands
- Notes and Conventions
- List of Supported Commands
- Chapter 7: Technology Background
- Chapter 8: Troubleshooting
- Chapter 9: Support
- Appendix A: Partition and Format
- Appendix B: Upgrades
- Appendix C: Battery Backup Unit
- Appendix D: LED Backplane Connections
- Index
289
Appendix B: Upgrades
• Updating SuperTrak BIOS and Firmware (page 289)
• Updating WebPAM PRO (page 290)
Updating SuperTrak BIOS and Firmware
Follow this procedure to upgrade the BIOS and Firmware on your SuperTrak
EX4650, EX8650, EX8654, EX8658, or EX16650 Controller card.
The SuperTrak card must be properly installed in your PC or server in order to
perform the update. See “Installing the SuperTrak Card” on page 9 for more
information.
Downloading BIOS and Firmware File
1. Go to the Promise Support Website at http://support.promise.com/.
2. Click Downloads.
3. Click the Select Product popup menu and choose SuperTrak EX4350/
EX8650/EX8654/EX8658/EX16650.
4. Click the Select Category popup menu and choose All.
5. Click the GO button.
The list of available downloads displays. The firmware and BIOS come
together in a single package.
6. Click the package you want. Be sure you choose the latest version.
7. In the File Download dialog box, click the Save button.
8. In the Save As dialog box, direct the file to save to a convenient location on
your PC.
9. Continue the update procedure in WebPAM PRO. See “Updating the
Firmware” on page 132.
Important
• After you update your BIOS and Firmware, install the latest
SuperTrak driver for your OS. See “Chapter 3: Installing
Drivers” on page 63.
• If you also plan to update the firmware on a VTrak RAID
subsystem or JBOD enclosure, download the firmware
packages for those products separately.