User manual
Table Of Contents
- SuperTrak User Manual
- Contents
- Chapter 1: Introduction
- Chapter 2: Installation
- Unpacking the SuperTrak Card
- Installing the SuperTrak Card
- Choosing the Physical Drives
- Creating a Logical Drive
- Installing the CLI
- Installing WebPAM PRO
- Logging into WebPAM PRO
- Setting up WebPAM PRO
- Chapter 3: Installing Drivers
- Chapter 4: SuperBuild™ Utility
- Chapter 5: Management with WebPAM PRO
- Logging into WebPAM PRO
- Accessing the Interface
- Managing Users
- Working with Subsystem/Host Management
- Managing Software Services
- Managing the Host
- Managing the Subsystem
- Viewing Subsystem Information
- Clearing Statistical Data
- Setting an Alias for the Subsystem
- Updating the Firmware
- Checking Subsystem Health
- Viewing the Runtime Event Log
- Saving the Runtime Event Log
- Clearing the Runtime Event Log
- Viewing the NVRAM Event Log
- Saving the NVRAM Event Log
- Clearing the NVRAM Event Log
- Viewing Current Background Activities
- Making Background Activity Settings
- Running Background Activities
- Running Media Patrol
- Running PDM
- Viewing Scheduled Activities
- Scheduling an Activity
- Deleting a Scheduled Activity
- Viewing System Configuration
- Managing the Controller
- Managing Enclosures
- Managing Physical Drives
- Viewing a List of Physical Drives
- Locating a Physical Drive
- Making Global Physical Drive Settings
- Viewing Physical Drive Information
- Viewing Physical Drive Statistics
- Making Physical Drive Settings
- Clearing Stale and PFA Conditions
- Viewing the SMART Log
- Viewing Advanced SMART Log Information
- Saving Advanced SMART Log Information
- Making SMART Log Settings
- Managing Disk Arrays
- Viewing Disk Arrays
- Locating a Disk Array
- Creating a Disk Array
- Creating a Disk Array - Automatic Configuration
- Creating a Disk Array - Express Configuration
- Creating a Disk Array - Advanced Configuration
- Deleting a Disk Array
- Viewing Disk Array Information
- Making Disk Array Settings
- Creating a Logical Drive
- Deleting a Logical Drive
- Migrating a Disk Array
- Rebuilding a Disk Array
- Running Media Patrol on a Disk Array
- Running PDM on a Disk Array
- Transitioning a Disk Array
- Preparing a Disk Array for Transport
- Managing Logical Drives
- Managing Spare Drives
- Working with the Logical Drive Summary
- Chapter 6: Management with the CLI
- Opening the CLI on Windows
- Opening the CLI on Linux, FreeBSD, and VMware
- Table of Supported Commands
- Notes and Conventions
- List of Supported Commands
- Chapter 7: Technology Background
- Chapter 8: Troubleshooting
- Chapter 9: Support
- Appendix A: Partition and Format
- Appendix B: Upgrades
- Appendix C: Battery Backup Unit
- Appendix D: LED Backplane Connections
- Index
SuperTrak EX Series User Manual
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Figure 3. Physical Drive Management screen
In the example above, there is no physical drive for ID 3. Assuming you
installed a physical drive onto Channel 3 of the SuperTrak controller, this is
the failed physical drive.
3. Shut down the Host PC, open the case, check the power and data
connections to each physical drive, correct any shortcomings, restart the
Host PC and check in SuperBuild again.
Finding the Failed Drive in WebPAM PRO
To locate a failed or missing physical drive:
1. Open WebPAM PRO.
See “Logging into WebPAM PRO” on
page 109 for more information.
2. Click the Subsystem icon in Tree View.
3. Click the Enclosures icon.
4. Click the Enclosure icon.
5. Click the Physical Drives icon.
6. Examine the list of physical drives.
• If a drive was present but is now
missing, that is the failed drive. Check
the power and data connections. If
those are OK, you must replace the
drive.
• If a drive is marked as PFA or Stale, that
is the problem drive and you might be
able to salvage the drive.
• If a drive is marked as Offline or Dead,
that is the problem drive and you must replace it.
ID 3 is missing