User manual
Table Of Contents
- SuperTrak User Manual
- Contents
- Chapter 1: Introduction
- Chapter 2: Installation
- Unpacking the SuperTrak Card
- Installing the SuperTrak Card
- Choosing the Physical Drives
- Creating a Logical Drive
- Installing the CLI
- Installing WebPAM PRO
- Logging into WebPAM PRO
- Setting up WebPAM PRO
- Chapter 3: Installing Drivers
- Chapter 4: SuperBuild™ Utility
- Chapter 5: Management with WebPAM PRO
- Logging into WebPAM PRO
- Accessing the Interface
- Managing Users
- Working with Subsystem/Host Management
- Managing Software Services
- Managing the Host
- Managing the Subsystem
- Viewing Subsystem Information
- Clearing Statistical Data
- Setting an Alias for the Subsystem
- Updating the Firmware
- Checking Subsystem Health
- Viewing the Runtime Event Log
- Saving the Runtime Event Log
- Clearing the Runtime Event Log
- Viewing the NVRAM Event Log
- Saving the NVRAM Event Log
- Clearing the NVRAM Event Log
- Viewing Current Background Activities
- Making Background Activity Settings
- Running Background Activities
- Running Media Patrol
- Running PDM
- Viewing Scheduled Activities
- Scheduling an Activity
- Deleting a Scheduled Activity
- Viewing System Configuration
- Managing the Controller
- Managing Enclosures
- Managing Physical Drives
- Viewing a List of Physical Drives
- Locating a Physical Drive
- Making Global Physical Drive Settings
- Viewing Physical Drive Information
- Viewing Physical Drive Statistics
- Making Physical Drive Settings
- Clearing Stale and PFA Conditions
- Viewing the SMART Log
- Viewing Advanced SMART Log Information
- Saving Advanced SMART Log Information
- Making SMART Log Settings
- Managing Disk Arrays
- Viewing Disk Arrays
- Locating a Disk Array
- Creating a Disk Array
- Creating a Disk Array - Automatic Configuration
- Creating a Disk Array - Express Configuration
- Creating a Disk Array - Advanced Configuration
- Deleting a Disk Array
- Viewing Disk Array Information
- Making Disk Array Settings
- Creating a Logical Drive
- Deleting a Logical Drive
- Migrating a Disk Array
- Rebuilding a Disk Array
- Running Media Patrol on a Disk Array
- Running PDM on a Disk Array
- Transitioning a Disk Array
- Preparing a Disk Array for Transport
- Managing Logical Drives
- Managing Spare Drives
- Working with the Logical Drive Summary
- Chapter 6: Management with the CLI
- Opening the CLI on Windows
- Opening the CLI on Linux, FreeBSD, and VMware
- Table of Supported Commands
- Notes and Conventions
- List of Supported Commands
- Chapter 7: Technology Background
- Chapter 8: Troubleshooting
- Chapter 9: Support
- Appendix A: Partition and Format
- Appendix B: Upgrades
- Appendix C: Battery Backup Unit
- Appendix D: LED Backplane Connections
- Index
Contents
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Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261
Problems Reported by SuperTrak . . . . . . . . . . . . . . . . . . . . . . . . .261
Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .263
Problems Reported in WebPAM PRO . . . . . . . . . . . . . . . . . . . . . .265
Opening WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265
What to Look For . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265
Critical & Offline Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . .267
Finding the Failed Drive in SuperBuild . . . . . . . . . . . . . . . . . .267
Finding the Failed Drive in WebPAM PRO . . . . . . . . . . . . . . .268
Salvaging Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269
Clearing Stale and PFA Conditions . . . . . . . . . . . . . . . . . . . .269
Rebuilding a Disk Array Automatically . . . . . . . . . . . . . . . . . . . . . .270
Rebuilding a Disk Array Manually . . . . . . . . . . . . . . . . . . . . . . . . .270
Rebuilding with WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . .270
Rebuilding with SuperBuild . . . . . . . . . . . . . . . . . . . . . . . . . . .271
Recovering from a Blank Screen . . . . . . . . . . . . . . . . . . . . . . . . . .272
Cache Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . .272
Chapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273
Pre-Installation (Speed, Device Types, Capacity, Cabling) . .273
Drive Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .274
Installation Issues (Capacity, Booting) . . . . . . . . . . . . . . . . . .275
Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .277
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .280
Disclaimer of other warranties . . . . . . . . . . . . . . . . . . . . . . . .280
Your Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281
Returning the Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . .282
Appendix A: Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . .285
Appendix B: Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289
Updating SuperTrak BIOS and Firmware . . . . . . . . . . . . . . . . . . .289
Downloading BIOS and Firmware File . . . . . . . . . . . . . . . . . .289
Updating WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .290
Downloading the WebPAM PRO Update File . . . . . . . . . . . . .290
Installing the WebPAM PRO Update File . . . . . . . . . . . . . . . .290
Logging into WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . .290