SUPERSWAP 1600 USER MANUAL Version 1.
SuperSwap 1600 User Manual Copyright © 2006 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Notices Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction may cause harmful interference to radio communications.
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Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1: Introduction • About This Manual, below • Overview (page 2) • Specifications (page 3) • Key Features (page 3) • Check the Fit of Your SATA Disk Drives (page 4) Thank you for purchasing Promise Technology’s SuperSwap 1600 internal disk drive enclosure. About This Manual This User Manual describes how to setup, use and maintain the SuperSwap 1600 internal disk drive enclosure.
SuperSwap 1600 User Manual Overview The SuperSwap 1600 drive enclosure installs easily into a 5.25-inch component bay in your personal computer or workstation. The SuperSwap 1600 drive carrier and enclosure enable you to add a 3.5-inch or 2.5-inch form factor Serial ATA (SATA) disk drive or Serial Attached SCSI (SAS) disk drive to your system. SuperSwap 1600 also allows you to easily swap your disk drives in and out of your computer, without the hassle of opening and closing your computer cabinet.
Chapter 1: Introduction Specifications • Fits most 3.5-inch and 2.5-inch form factor SATA and SAS disk drives • Occupies one 5.25-inch component bay in PC chassis • Standard Serial ATA interface • Built-in Array Status and Drive Activity LED indicators • Dedicated cooling fan • Durable metal construction • Fully-ventilated drive carrier • Unique handle design automatically disengages drive • Housing Assembly dimensions (HWD):1.65 x 5.75 x 8.25 inches (42 x 146 x 209.6 mm.
SuperSwap 1600 User Manual Check the Fit of Your SATA Disk Drives Some of the early 3.5-inch, 1.5 Gb/s SATA disk drives may not be compatible with SuperSwap due to the mechanical design of the disk drive. 1.3 mm Figure 3. SATA data/power connector clearance If you plan to install your current 3.5-inch, 1.5 Gb/s SATA drives into the SuperSwap enclosure, check the clearance above the SATA data/power connector. See Figure 3. • If the clearance is at least 1.
Chapter 2: Installation • Unpack your SuperSwap 1600 (below) • Install the Enclosure (page 6) • Install a Disk Drive (page 11) • Remove a Disk Drive (page 17) • View SuperSwap in WebPAM (page 18) Unpack your SuperSwap 1600 The SuperSwap 1600 box contains the following items: • SuperSwap Drive Enclosure • Drive Carrier • • (4) Screws to attach a 3.
SuperSwap 1600 User Manual Install the Enclosure To install the enclosure in your computer chassis, follow these steps: 1. Power down your computer and unplug the power cord. 2. Remove the computer cover. 3. Identify a free 5.25-inch drive bay and remove any bezel covering it. 4. Remove the drive carrier from the SuperSwap 1600 enclosure and set the carrier aside. 5. Carefully slide the SuperSwap 1600 enclosure into the drive bay. 6.
Chapter 2: Installation 7. Install and snug the four screws into the four threaded mounting holes (two on each side) of the housing assembly. Note If you are installing more than one SuperSwap 1600 into the same computer chassis, install the other SuperSwap now before making any cable connections.
SuperSwap 1600 User Manual Data Connector SuperSwap 1 Data Connector SuperSwap 2 SMBus Cable Data Connector SuperSwap 3 Serial ATA Cable FASTTRAK SX4300 FastTrak SX4300 Controller Card 8. Port 1 Port 2 Port 3 Port 4 Connect a SATA or SAS data cable from your SATA or SAS Controller card to the data connector on the SuperSwap enclosure. Promise recommends connecting the data cables in Port number order. For example, Port 1 on the FastTrak controller card connects to the top SuperSwap enclosure.
Chapter 2: Installation SuperSwap 1 Daisy Chain OUT Connector Daisy Chain 6-pin Cable SuperSwap 2 Daisy Chain IN Connector SuperSwap 3 10. Optional. If you are installing multiple SuperSwap 1600s, install a 6-pin daisy-chain cable from the daisy-chain OUT connector of the first SuperSwap to the daisy-chain IN connector of the second. You can daisy-chain up to eight SuperSwap 1600 enclosures. Sequential Startup Switch Power Connector 11.
SuperSwap 1600 User Manual Cautions • Promise Technology recommends that you compare the capacity of your Power Supply against the wattage required by your PC plus the disk drives you plan to install in the SuperSwap 1600 enclosures. Upgrade your Power Supply if necessary. • Do not use a Y-connector to share power between the SuperSwap 1600 and another device or to share power among multiple SuperSwap 1600 enclosures. 12. Set the Sequential Startup switch to ON. See “Sequential Startup Option,” below.
Chapter 2: Installation Caution In all other cases, before you remove or install a disk drive, power down your system and ground yourself. Failure to do so may result in damaging the drive, the controller card or other components and could result in data loss. Install a Disk Drive 3.5-inch Drive Cover Release Button 1. Press the release button and slide the cover off the drive carrier.
SuperSwap 1600 User Manual 2. Carefully place a SATA or SAS disk drive into the drive carrier and slide it all the way to the back. 3. Install and tighten the four mounting screws to secure the disk drive in the drive carrier. 4. Slide the cover onto the drive carrier.
Chapter 2: Installation 2.5-inch Drive For 2.5-inch disk drives, Promise provides an installation kit, sold separately as a spare part, consisting of the following items: • (1) bracket • (2) short round-head screws • (1) countersink screw To install the 2.5-inch disk drive, you will also use two of the four screws that came with the SuperSwap enclosure. Cover Release Button 1. Press the release button and slide the cover off the drive carrier.
SuperSwap 1600 User Manual Data and power connectors 2. Attach the bracket to the side of the disk drive, using the short round-head screws (that came with the kit). Be sure you install the bracket on the correct side of the disk drive, as shown above. Data and power connectors 3. Carefully lay the disk drive and bracket into the drive carrier. Be sure the data and power connectors face out though the slot in the carrier.
Chapter 2: Installation 4. Install two long round-head screws (that came with the SuperSwap) through the holes in the side of the drive carrier to attach the bracket. Do not tighten the screws at this time. 5. Carefully turn the drive carrier over and support the disk drive and bracket. Install the countersink screw (that came with the kit) through the hole in the bottom of the drive carrier, to attach the disk drive. Gently tighten the screw.
SuperSwap 1600 User Manual 6. Carefully turn the drive carrier over and tighten the screws attaching the bracket. 7. Slide the cover onto the drive carrier. Install Drive Carrier into Enclosure 1. Carefully slide the drive carrier into the housing assembly with the handle turned out all the way. 2. As the carrier snaps into place, the handle will swing inward. 3. Press the handle flat against the drive carrier to fully seat it.
Chapter 2: Installation Locked Unlocked 4. Insert the key and turn it 90 degrees clockwise to lock the drive carrier in the enclosure. Note The previous generation of SuperSwap enclosures used the key lock to activate power as well as secure the drive carrier. SuperSwap 1600 uses the key lock only to secure the drive carrier. Power is available at all times, in order to comply with SATA requirements. Remove a Disk Drive 1. Pull the drive carrier handle out and swing it to the left. 2.
SuperSwap 1600 User Manual View SuperSwap in WebPAM You can combine SuperSwap 1600 with a Promise FastTrak RAID Controller and WebPAM RAID management software on your PC. WebPAM provides a graphic user interface (GUI) for array management and enclosure monitoring. The screen above appears when you click the SuperSwap icon in WebPAM. It reports fan speed, enclosure temperature, power status, and the status of the disk drives in the SuperSwap enclosure.
Chapter 3: Troubleshooting • LEDs (below) • Interpret LED Displays (page 20) • Disk Drive Replacement (page 22) • Fan Replacement (page 23) • Contact Technical Support (page 23) LEDs Drive Carrier Status LED Disk LED Figure 1. SuperSwap 1600 has one LED for Enclosure Status and one LED for the disk drive Notes • The LEDs function only with the FastTrak RAID Controller. They do not function with the SATA150 or SATA300 Controllers.
SsuperSwap 1600 User Manual Troubleshooting is based on observing and analyzing LED colors.
Chapter 3: Troubleshooting Fix: If the Status LED continues to display amber, remove the disk drive for testing. Return the drive to service or replace it based on test results. Event: A Status LED is red. Cause: The drive has failed. A failed drive may be marked as such because of power failure, hot removal or media access problems (such as a bad sector which fails retry). A Status LED is also red when there is no drive in the carrier. Fix: Replace the failed drive.
SsuperSwap 1600 User Manual Event: WebPAM reports fan speed out of specification. Cause: The fan is turning too slowly, WebPAM reports the condition. Fix: Power down the PC and open the case. Disconnect and remove the SuperSwap enclosure. Remove and replace the faulty fan. Event: WebPAM reports temperature out of specification. Cause: The enclosure temperature has risen above 52°C (126°F). Fix: Verify that the drive carrier is properly installed in the enclosure. Check fan operation using WebPAM.
Chapter 3: Troubleshooting Fan Replacement To replace a fan on the SuperSwap 1600: 1. Power down the PC. 2. Remove the SuperSwap enclosure from the PC chassis and turn it upsidedown. Mounting Screw Circuit Board Bottom Cover Fan Mounting Screw Circuit Board Screws Direction of Air Flow 3. Remove the two mounting screws and lift the bottom cover off the SuperSwap enclosure. 4. Remove the two circuit board screws. Fan Mounting Screw 5. Remove the fan mounting screw. 6.
SsuperSwap 1600 User Manual 8. Plug in the power connector of the new fan. 9. Carefully place the circuit board and fan back into the enclosure. Check the fan label to see which direction the fan blows. Install the fan so it blows outward from the enclosure. 10. Install the two mounting screws that hold the SuperSwap circuit board in place. 11. Install the fan mounting screw. 12. Place the bottom cover on the SuperSwap enclosure and install the two mounting screws. 13.
Chapter 3: Troubleshooting Contact Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
SsuperSwap 1600 User Manual Germany E-mail Support support-de@promise-emea.com Fax Technical Support +49 (0) 2 31 56 76 48 - 29 Attn: Technical Support Phone Technical Support +49 (0) 2 31 56 76 48 - 10 If you wish to write us for support: Promise Technology Germany Europaplatz 9 44269 Dortmund, Germany Italy E-mail Support support-it@promise-emea.
Chapter 3: Troubleshooting China E-mail Support support-china@promise.com Fax Support +86-10-8857-8015 Attn: Technical Support Phone Support +86-10-8857-8085/8095 If you wish to write us for support: Promise Technology China Room 1205, Tower 3 Webok Time Center, No.17 South Zhong Guan Cun Street Hai Dian District, Beijing 100081, China Limited Warranty Promise Technology, Inc.
SsuperSwap 1600 User Manual Disclaimer of other warranties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, Promise DISCLAIMS any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.
Chapter 3: Troubleshooting Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. Promise is not liable for any damage to equipment or data loss resulting from the use of any product.
SsuperSwap 1600 User Manual You must follow the packaging guidelines for returning products: • Use the original shipping carton and packaging • Include a summary of the product’s problem(s) • Write an attention line on the box with the RMA number • Include a copy of proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty.
