SMARTSTOR NS4300N Product Manual Version 1.
SmartStor NS4300N Product Manual Copyright © 2007 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Contents Chapter 1: Introduction to SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Protocol Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Key Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Specifications . .
SmartStor NS4300N Product Manual Chapter 4: One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Enabling One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Creating a Backup Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Performing a One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . .45 Viewing Your Backup Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Restoring Your Backup Files . . . . .
Contents Chapter 6: PASM, continued Managing Users and Groups, continued Creating a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Adding Members to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Removing Members from a Group . . . . . . . . . . . . . . . . . . . . . .69 Deleting a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Viewing Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SmartStor NS4300N Product Manual Chapter 6: PASM, continued Making Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Viewing Service Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Viewing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Setting up SMTP Authentication . . . . . . . . . . . . . . . . . . . . . . .90 Viewing the Email Alert List . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 7: Technology Background, continued RAID Volume Migration, continued RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106 RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106 Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Responding to an Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . .107 Checking the System Status LED . . . . . . . . . . . . . . .
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Chapter 1: Introduction to SmartStor • About This Manual (page 1) • Architecture (page 2) • Protocol Support (page 2) • Key Benefits (page 2) • Specifications (page 3) • Compatible Backup Software (page 4) • Client OS Support (page 4) • Browser Support (page 4) Promise Technology’s SmartStor NS4300N is a network attached storage (NAS) solution for external storage targeted for small and medium business (SMB) users and small office/home office (SOHO) users.
SmartStor NS4300N Product Manual Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them. Warning A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. Architecture The SmartStor NS4300N’s architecture is based on the Freescale MPC8343 microprocessor and the Promise PDC40719 Serial ATA RAID Controller. The Gigabit Ethernet port is used for the data transfer and management.
Chapter 1: Introduction to SmartStor • Setup Wizard Utility Specifications • Disk drive support: • Four 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives • Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions to Serial ATA 1.0 specification (SATA II, phase I specification) • SATA specification of 3 Gb/s transfers with CRC error-checking • Hot-swapping of disk drives • Tagged command queuing • Native command queuing • Drive roaming among channels • S.M.A.R.
SmartStor NS4300N Product Manual • Temperature • Power • Disk status • One-Touch button • Enclosure status Compatible Backup Software SmartStor NS4300N is compatible with the following backup software products: • VERITAS® NetBackup/Backup Exec™ • CA BrightStor™ARCserve/Enterprise • LEGATO® NetWorker™ • Syncsort Backup Express • Microsoft Backup Software for Windows 95/98/NT/2000/ME/XP • Dantz Retrospect for Macintosh Client OS Support Microsoft Windows: • Vista, Server 2003, XP Profe
Chapter 2: Installation and Setup • Unpacking the SmartStor NS4300N (page 5) • Installing Disk Drives (page 7) • Connecting to the Network (page 7) • Connecting the Power (page 8) • Installing the Software (page 8) • Optional. Selecting Your Network (page 12) • Setting up the SmartStor (page 13) • Connecting to PASM (page 17) Unpacking the SmartStor NS4300N The SmartStor NS4300N box contains the following items: • SmartStor NS4300N Unit • 1.5m (4.
SmartStor NS4300N Product Manual Figure 1. SmartStor NS4300N Front View Disk Drive Drive Carrier Disk Status LED Disk Activity LED Power Button System Status LED Ethernet Activity LED One Touch Backup Button Note: This SmartStor is shown without the front door. Figure 2.
Chapter 2: Installation and Setup Installing Disk Drives You can populate the SmartStor NS4300N with SATA 1.5 Gb/s or 3.0 Gb/s disk drives. For optimal performance, install disk drives of the same model and capacity. Your disk drives will become a RAID Volume on the SmartStor. To install disk drives: 1. Open the door on the front of the SmartStor enclosure. 2. Pull a disk drive carrier from the enclosure. See Figure 1. 3.
SmartStor NS4300N Product Manual Connecting the Power To power the SmartStor: 1. Attach the power cord on the back of the SmartStor enclosure and plug the other end into the power source. See Figure 2. 2. On the front of the SmartStor, press the power button. See Figure 1. It takes about a minute to boot the SmartStor. When fully booted: • The System Status LED turns green. See Figure 1. • The buzzer beeps one time.
Chapter 2: Installation and Setup 3. Click the Next button to begin installation. The License Agreement screen appears. 4. Click the “I accept the terms...” option, then click the Next button. The Customer Information screen appears. 5. Type a user name and organization name into the respective fields or leave them unchanged to accept the default entries.
SmartStor NS4300N Product Manual Click the Install option for: • Anyone who uses this computer (all users) • Only for me (the current user) Click the Next button. The Ready to Install screen appears. 6. Click the Install button to proceed with installation. When the installation is finished, the final installation screen appears.
Chapter 2: Installation and Setup 7. Click to Finish button to close the installer.
SmartStor NS4300N Product Manual Optional. Selecting Your Network If your PC has only one network connection, skip to “Setting up the SmartStor” on page 13. If your PC has multiple network connections, you must ensure that the SmartStor, NAS Setup Wizard, and SmartSYNC utility are all connected to the same network. The Configuration Tool performs that function. To make your network selection: 1. From the Windows Start menu, choose Programs, then Promise NAS Utility, and then Configuration Tool.
Chapter 2: Installation and Setup Setting up the SmartStor Caution The NAS Setup Wizard will overwrite all existing settings on the SmartStor. In most cases, you should only run the NAS Setup Wizard one time—when you first set up your SmartStor. The NAS Setup Wizard performs the setup procedures on your SmartStor. To set up your SmartStor: 1. From the Windows Start menu, choose Programs, then Promise NAS Utility, then NAS Setup Wizard. The NAS Setup Wizard welcome screen appears. 2. 3.
SmartStor NS4300N Product Manual Click the Advanced Mode option if one or more of these conditions apply: • You do not have a DHCP server on your network. • You have a DHCP server but no addresses are available. • You want to set the IP address manually. • You want maximum capacity RAID 0 Volume. • You want to set date and time manually. The rest of the setup instructions describe Express mode. For setup instructions using Advanced mode, see “Appendix A: Setup Wizard Advanced Mode” on page 133.
Chapter 2: Installation and Setup The Login dialog box appears. 6. Type admin into the Password field, then click OK. The password is case sensitive. The Select a Device Name screen appears. 7. Select a Device Name (drive letter) to represent the default folder on the SmartStor as a network drive on your PC. The list begins with Z and goes in reverse alphabetical order. Click Next >> to continue.
SmartStor NS4300N Product Manual The System Message appears. 8. Click the Yes button to begin the system initiation. The Wizard requires several minutes to configure your SmartStor, depending on the size of your disk drives. When the Wizard is done another System Message appears. 9. Click OK to finish the system initiation. The Wizard creates a RAID Volume and a default folder called Public. If two disk drives are installed in your SmartStor, the Wizard creates a RAID 1 Volume.
Chapter 2: Installation and Setup Connecting to PASM The Promise Advanced Storage Manager (PASM) software is factory-installed on the SmartStor system. PASM runs in the browser on your PC. You can access PASM: • Directly in your browser. See page 18. • Through SmartSYNC. See page 19.
SmartStor NS4300N Product Manual PASM in your Browser To log into PASM in your browser: 1. Start your Browser. 2. In the Browser address field, type in the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 17. Note that the IP address shown below is only an example. The IP address you type into your browser will be different. • PASM uses an HTTP connection . . . . . . . . . . . . . . . . . . . . . . .http:// • Enter the SmartStor’s IP address . . . . . . . . . . . . . . .
Chapter 2: Installation and Setup PASM in SmartSYNC To log into PASM in SmartSYNC: 1. SmartSYNC icon In the Windows application tray (lower right corner of the screen), double-click on the SmartSYNC icon (right). SmartSYNC opens with the Server Information tab displayed. 2. Click on the Open GUI button (right). Open GUI button Your default browser starts and the PASM login screen displays. 3. Type the the user name and password in the respective fields, then click the Login button.
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Chapter 3: Connecting to the SmartStor • Setting up a Network Drive on a Windows PC (page 21) • Setting up a Network Drive on a UNIX or Linux PC (page 24) • Setting up a Network Drive on a Macintosh PC (page 27) • Connecting a USB Printer to SmartStor (page 31) • Setting up the Print Server on SmartStor (page 32) • Setting up Windows Printing (page 32) • Setting up Linux Printing (page 34) • Setting up Macintosh Printing (page 37) • Connecting a USB Drive (page 39) • Disconnecting a USB D
SmartStor NS4300N Product Manual See “Finding the SmartStor’s IP Address” on page 17. The SmartStor appears in the search results list. SmartStor (NS4300) found on the network 4. Double-click on the SmartStor to show the Public folder and any other folders you have created.
Chapter 3: Connecting to the SmartStor 5. Right-click on the folder you want and choose Map Network Drive from the dropdown menu. The Map Network Drive dialog box appears. 6. In the Map Network Drive dialog box, choose a drive letter and click the Finish button. 7. Double-click on the My Computer icon on your Windows desktop.
SmartStor NS4300N Product Manual The folder on the SmartStor appears under My Computer as a network drive. SmartStor (NS4300) under Network Drives You can now copy files to and from the folder on the SmartStor. Setting up a Network Drive on a UNIX or Linux PC Before you can access the SmartStor from a UNIX or Linux PC, you must configure the SmartStor to communicate with UNIX and Linux. On the Windows PC 1. Start PASM. See “PASM in your Browser” on page 18 or “PASM in SmartSYNC” on page 19. 2.
Chapter 3: Connecting to the SmartStor The UNIX/Linux protocol enables UNIX and Linux PCs to connect to SmartStor. 5. Click on the File Sharing icon in the tree. 6. Click on the Modify tab. 7. Check the Unix/Linux box, then click the OK button. The UNIX/Linux file sharing enables UNIX and Linux PCs to access folders on the SmartStor. In this case, access is given for the PUBLIC folder. 8. Click on the Sharing Setup icon in the tree. 9. Click on the UNIX/Linux Sharing tab. 10.
SmartStor NS4300N Product Manual On the UNIX/Linux PC with Command Line Interface 1. Open a terminal window. 2. Create a new folder for the SmartStor. Type mkdir SmartStor and press Enter. 3. Mount the SmartStor. Type mount 192.168.1.194:/Volume1/Public / SmartStor and press Enter. Note that the IP address shown above is only an example. The IP address you type in your terminal window will be different. “Finding the SmartStor’s IP Address” on page 17.
Chapter 3: Connecting to the SmartStor If this is the first time you accessed this folder, an Authentication dialog box opens. 5. Type the user name and password in the respective fields, then click the OK button. The default user name is admin. The default password is admin. The user name and password are case sensitive. Leave the Domain field blank. The folder opens. You can now copy files to and from the folder on the SmartStor.
SmartStor NS4300N Product Manual 4. Next to Service, click the Enable option, then click the OK button. The Macintosh protocol enables Macintosh PCs to connect to SmartStor. 5. Click on the File Sharing icon in the Tree. 6. Click on the Modify tab. 7. Check the Macintosh box, then click the OK button. The Macintosh file sharing enables Macintosh PCs to access folders on the SmartStor. In this case, access is given for the PUBLIC folder.
Chapter 3: Connecting to the SmartStor On the Macintosh PC 1. From the Go menu, choose Connect to Server. 2. In the Connect to Server dialog box, type afp://192.168.1.194 and click the Connect button. Note that the IP address shown below is only an example. The IP address you type in the dialog box on your Macintosh will be different. See “Finding the SmartStor’s IP Address” on page 17. Click the + button to add this IP address to the Favorite Servers list. 3.
SmartStor NS4300N Product Manual 4. In the NS4300 dialog box, click on the folder you want, then click the OK button. 5. In the NS4300 Welcome screen, click the OK button.
Chapter 3: Connecting to the SmartStor A window opens on the Macintosh desktop to access the folder on the SmartStor. You can now copy files to and from the folder on the SmartStor. Connecting a USB Printer to SmartStor To connect a USB printer to the SmartStor: 1. Set up your printer according to the printer’s Setup Guide or User Manual. 2. Install the printer drivers onto your PC as described in the printer’s Setup Guide or User Manual. 3.
SmartStor NS4300N Product Manual Setting up the Print Server on SmartStor To set up the SmartStor’s print server: 1. Start PASM. See “PASM in your Browser” on page 18 or “PASM in SmartSYNC” on page 19. 2. In the Tree, on the left side of the PASM screen, click on the + beside the File & Print icon to expand the Tree. 3. Click on the Protocol Control icon, then click on the Windows tab. 4. Click the Enable option button beside Services. 5. Click the OK button to save your settings. 6.
Chapter 3: Connecting to the SmartStor If the Connect to dialog box appears, type the user name and password in the respective fields, then click the OK button. The default user name is admin. The default password is admin. The user name and password are case sensitive. 5. Right-click on the usbptr1 icon folder and choose Connect... from the dropdown menu. 6. When the warning message about printer drivers appears, click the OK button to continue.
SmartStor NS4300N Product Manual 7. In the Add Printer Wizard, click on the Manufacturer and model name of your USB printer, then click the OK button. 8. In the Add Printer Wizard, click the OK button. 9. To verify printer installation, in the Windows Start menu, choose Settings, then Printers and Faxes. The Printers and Faxes screen appears. The usbptr1 is the USB printer on the SmartStor. Setting up Linux Printing This procedure is for a RedHat Enterprise Linux 4 configuration.
Chapter 3: Connecting to the SmartStor 3. Click the Forward button. 4. In the Name field, type a name for the printer, such as NAS_printer, a description, and click the Forward button. 5. From the Select a queue type dropdown menu, choose Network Windows (SMB). 6. Scroll the list and click on the triangle icon beside NS4300. USBPTR01 appears below NS4300. USBPTR01 represents the USB printer connected to the SmartStor. 7. Highlight USBPTR01 and click the Forward button.
SmartStor NS4300N Product Manual The user name and password are case sensitive. The Printer Model dialog box opens. 8. From the dropdown menu, choose the manufacturer of your printer. From the model list, highlight the model of your computer. Then click the Forward button. 9. Click the Finish button.
Chapter 3: Connecting to the SmartStor USBPTR01 is added to your printer list. Setting up Macintosh Printing To set up printing on a Macintosh PC: 1. From the Apple Menu, choose System Preferences. 2. Double-click on the Print & Fax icon. 3. Click on the Setup Printers button. 4. In the Printer List, click on the Add icon. The Printer List displays a new panel. 5. 6.
SmartStor NS4300N Product Manual 7. Type the user name and password in the respective fields, then click the OK button. The default user name is admin. The default password is admin. The user name and password are case sensitive. The printer list displays a new panel. 8. Highlight the USBPTR01 in the list. USBPRT01 represents the USB printer connected to the SmartStor. 9. In the Printer Model popup menu, choose the make of your printer. 10. In the Model Name list, choose the model of your printer.
Chapter 3: Connecting to the SmartStor 11. Click the Add button. USBPTR01 is added to your printer list. Connecting a USB Drive To connect a USB drive to the SmartStor, attach the USB cable from your external drive to one of the USB connections on the back of the SmartStor. If you have a USB memory stick, attach it directly to one of the USB connections or use a USB cable, whichever is more convenient.
SmartStor NS4300N Product Manual usbdisk folder does not appear. See “Formatting an External USB Drive or Memory Stick” on page 83. Windows PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Windows PC. USB drive connected to the SmartStor Follow the procedure “Setting up a Network Drive on a Windows PC” on page 21, but select the usbdisk folder instead of the public folder.
Chapter 3: Connecting to the SmartStor Linux PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Linux PC. Follow the procedure “Setting up a Network Drive on a UNIX or Linux PC” on page 24, but select the USBDISK folder instead of the PUBLIC folder. Macintosh PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Macintosh PC.
SmartStor NS4300N Product Manual Disconnecting a USB Drive To disconnect a USB drive or memory stick from the SmartStor: 1. Be sure that no files on the USB drive or memory stick are still open. 2. Unplug the USB drive or memory stick from the SmartStor. The SmartStor automatically unmounts the USB drive or memory stick.
Chapter 4: One Touch Backup • Enabling One Touch Backup (page 43) • Creating a Backup Schedule (page 44) • Performing a One Touch Backup (page 45) • Viewing Your Backup Files (page 46) • Restoring Your Backup Files (page 47) One Touch Backup enables you to make a quick, automated backup of a selected folder on your PC, at the touch of a button. You can backup the files in a single folder, multiple folders, or your complete hard disk drive.
SmartStor NS4300N Product Manual 3. On the One Touch Backup tab, click the Enable button for One Touch Backup Services, then click the OK button. Creating a Backup Schedule For each folder you want to backup, you must create a backup schedule. To create a Backup Schedule in SmartSYNC: 1. On the Windows desktop, double-click on the SmartSYNC icon (right). 2. In SmartSYNC, click on the Schedule tab. 3. Click the Create button. 4. In the Backup Schedule window, verify the Destination.
Chapter 4: One Touch Backup • If you chose daily, choose the time of day in the hour (24-hour clock) and minutes dropdown menu. • If you chose weekly, choose the time of day and day of the week in the hour (24-hour clock), minutes, and day dropdown menus. 10. Click the Finish button. Your Backup Schedule appears in the Schedule tab. Performing a One Touch Backup To perform a One Touch Backup, press the One Touch Backup button on the front of the SmartStor.
SmartStor NS4300N Product Manual Within moments, the folders you specified are backed up onto the SmartStor. The One Touch Backup function backs up all of the folders on your PC for which you created a backup schedule. Viewing Your Backup Files To view your backup files on the SmartStor: 1. On the Windows PC desktop, double-click on the My Computer icon. 2. Under Network Drives, double-click on the SmartStor. 3. On the SmartStor, find the folder called BACKUPDATA.
Chapter 4: One Touch Backup Restoring Your Backup Files Caution The Restore function will overwrite files in the destination folder on your PC. If the backup files on the SmartStor match the names of the files in the restore location folder on your PC, the Restore function will overwrite those files on your PC. If you do not want to overwrite the files on your PC, take one of the following actions: • Move the current files to a different folder on your PC. • Choose a different restore location folder.
SmartStor NS4300N Product Manual In the Folder List, folders are identified by their file structure as it was copied from your PC. The lowest folder in the structure is the one that actually contains the files. 4. 5. Choose a restore location: • Original location -- The same folder on your PC from which the files were copied for the backup. • Select a restore location -- A folder on your PC that you specify. Click the Start button. The files are copied from the SmartStor to your PC.
Chapter 5: SmartSYNC • Opening the SmartSYNC Window (page 49) • Selecting a Language (page 49) • Closing the SmartSYNC Window (page 49) • Quitting SmartSYNC (page 50) • Displaying the SmartStors on your Network (page 50) • Starting PASM (page 50) • Changing the SmartStor’s Network Settings (page 52) • Connecting a Network Drive (page 53) • Deleting Device (Network Drive) Records (page 54) • Performing a Backup (page 54) • Performing a Restore (page 55) • Scheduling a Backup (page 56)
SmartStor NS4300N Product Manual The SmartSYNC window closes but the utility continues to run. To open the SmartSYNC window again, double-click on the SmartSYNC icon in the application tray. Quitting SmartSYNC To quit SmartSYNC, click the Exit button (right). Exit button The SmartSYNC utility quits. To restart SmartSYNC, do one of the following actions: • Log out of Windows, then log in again. • From the Windows Start menu, choose Programs, then Promise NAS Utility, and then SmartSYNC.
Chapter 5: SmartSYNC Your default browser starts and the PASM login screen displays. 3. Type the user name and password in the respective fields, then click the Login button. The default user name is admin. The default password is admin. The user name and password are case sensitive. For more information about PASM, see “Chapter 5: SmartSYNC” on page 49. Also see “Setting the Default Browser for PASM” on page 58.
SmartStor NS4300N Product Manual Changing the SmartStor’s Network Settings To change the SmartStor’s network settings: 1. Open the SmartSYNC window. 2. Click on the Server Information tab. 3. Click on the Assign IP button (right). Assign IP button The Assign IP login dialog box appears. 4. Type the user name and password in the respective fields, then click OK. The default user name is admin. The default password is admin. The user name and password are case sensitive.
Chapter 5: SmartSYNC Connecting a Network Drive To access the folders you create on the SmartStor, you must make them network drives on your PC. See “Adding a Folder” on page 76. To connect a folder on the SmartStor as a network drive: 1. Open the SmartSYNC window. 2. Highlight the SmartStor in the server list, then click the Connect Network Drive button (right). The Connect Network Drive dialog box appears. 3.
SmartStor NS4300N Product Manual Deleting Device (Network Drive) Records To delete a drive record only affects SmartSYNC. Deleting a drive record does NOT delete your network drive under My Computer and it does NOT affect the data stored in your SmartStor’s folders. To delete a device record: 1. Open the SmartSYNC window. 2. Highlight a server in the Server List. 3. Click on the Remove Device Record button (right). A Device List window appears. 4.
Chapter 5: SmartSYNC Destinations are identified by drive letters and correspond to a specific folder on the SmartStor. 5. Click on the folder you want to backup in the Folder List. Click the + icon to expand the file tree. A checkmark appears beside the selected folder. The backup will include the folder you select and all subfolders. 6. Do one of the following actions: • To perform the backup now, click Start button. • To perform the backup later, click the Apply button to save your settings.
SmartStor NS4300N Product Manual 3. 4. Click on the Restore tab. Select a Source. Sources are identified by drive letters and correspond to a specific folder on the SmartStor. 5. 6. 7. Choose a restoration location. • Restore to original location – The files from the SmartStor will overwrite the files on our PC • Select a restore location – The files from the SmartStor are saved in a set of folders that match the original file structure from where they were copied Optional.
Chapter 5: SmartSYNC Note • Windows does not allow SmartSYNC to access protected folders and files. If you want to perform a backup, you must first disable protection on your folders and files. • If you want to run the Windows Backup or Restore Wizard, access the SmartStor as a network drive. See “Setting up a Network Drive on a Windows PC” on page 21. To schedule the backup of a selected folder: 1. Open the SmartSYNC window. 2. Click on the Schedule tab. 3. Click the Create button. 4.
SmartStor NS4300N Product Manual Modifying a Backup Schedule You can change source folders, time, and day settings for a scheduled Backup. To modify a Backup Schedule: 1. Open the SmartSYNC window. 2. Click on the Schedule tab. 3. In the Schedule list, highlight the schedule you want to modify. 4. Click the Modify button. 5. Select the folders you want to backup from the tree, then click Next >>. 6. Select the Schedule Type (hour, daily, weekly). 7. Select the time and day settings. 8.
Chapter 5: SmartSYNC Viewing the Event Log To view the Event Log: 1. Open the SmartSYNC window. 2. Click on the Event Log tab. 3. From the Type menu, select the type of events you want to display: • All – All events • Info – Information events only • Error – Error events only Clearing the Event Log To clear the Event Log: 1. Open the SmartSYNC window. 2. Click on the Event Log tab. 3. Click on Clear All. Or, click on the Event menu and choose Clear All.
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Chapter 6: PASM • Connecting to PASM (below) • Selecting a Language (page 64) • Navigating in PASM (page 64) • Setting up SmartStor with the Setup Wizard (page 65) • Managing Users and Groups (page 67) • Managing File & Print Services (page 71) • Managing RAID Volumes (page 79) • Managing Backups (page 84) • Managing the Network Connection (page 87) • Making Management Settings (page 89) • Managing Services (page 93) Connecting to PASM The Promise Advanced Storage Manager (PASM) softwa
SmartStor NS4300N Product Manual PASM in your Browser To log into PASM in your browser: 1. Start your Browser. 2. In the Browser address field, type in the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 17. Note that the IP address shown below is only an example. The IP address you type into your browser will be different. • PASM uses an HTTP connection . . . . . . . . . . . . . . . . . . . . . . .http:// • Enter the SmartStor’s IP address . . . . . . . . . . . . . . .
Chapter 6: PASM PASM in SmartSYNC To log into PASM through SmartSYNC: 1. SmartSYNC icon In the Windows application tray (lower right corner of the screen), double-click on the SmartSYNC icon (right). SmartSYNC opens with the Server Information tab displayed. 2. Click on the Open GUI button (right). Open GUI button Your default browser starts and the PASM login screen displays. 3. Type the user name and password in the respective fields, then click the Login button. The default user name is admin.
SmartStor NS4300N Product Manual Selecting a Language To select a language, click on Language menu in the PASM Header and choose the language you prefer. Navigating in PASM The Tree is the primary navigation tool in PASM. Categories of functions listed with a + sign before the icon. Icons for specific functions are listed under the categories. Click the + sign to show the functions. Click on the function icons to display their information on the screen. Each function has one or more tabs in its screen.
Chapter 6: PASM Setting up SmartStor with the Setup Wizard If you used the NAS Setup Wizard utility to set up your SmartStor, you do not need to run the Setup Wizard in PASM. If you have not yet set up your SmartStor: 1. 2. In the Tree, click on the + beside the Wizard icon, then on the Setup Wizard icon to display the Setup Wizard screen. Click the Next button to start the Setup Wizard. The Step 1 screen appears. 3. Optional. In the Computer Name field, enter a name for the SmartStor.
SmartStor NS4300N Product Manual • Macintosh – Enables file access from Macintosh PCs • FTP – Enables file access from PCs using FTP 12. Optional. Type new names into the Workgroup Name and Computer Description fields. 13. Click the Next button to continue. The Step 4 screen appears. You must add at least one folder, which you will access from your PC as a networked drive. 14. To add a folder, click the Add new folder option button. 15.
Chapter 6: PASM Managing Users and Groups This category includes the following topics: • Viewing a List of Users (page 67) • Creating a User (page 67) • Changing the Administrator’s Password (page 67) • Changing a User's Password (page 68) • Deleting a User (page 68) • Viewing a List of Groups (page 68) • Creating a Group (page 68) • Adding Members to a Group (page 69) • Removing Members from a Group (page 69) • Deleting a Group (page 69) • Viewing Quotas (page 70) • Setting Quotas (
SmartStor NS4300N Product Manual 3. Click on the Change Password tab. 4. Type a new password into the fields provided. 5. Click the OK button. If you forget your new password, you reset the SmartStor to the default Administrator’s password. See “Restoring the Default Password” on page 120. Changing a User's Password To change a user’s password: 1. In the Tree, click on the + beside the Users & Groups icon. 2. Click on the User Management icon. 3. Click on the Change Password tab. 4.
Chapter 6: PASM To create a group: 1. In the Tree, click on the + beside the Users & Groups icon. 2. Click on the Group Management icon. 3. Click on the Create tab. 4. Type a group name in the field provided. 5. Click the OK button. Adding Members to a Group You must create a group before you can assign members to it. See “Creating a Group” on page 68. To add members to a group: 1. In the Tree, click on the + beside the Users & Groups icon. 2. Click on the Group Management icon. 3.
SmartStor NS4300N Product Manual 4. Click the option button next to the group you want to delete. 5. Click the OK button. Viewing Quotas Quotas are portions of storage space that you assign to each user or group. To view a quota: 1. In the Tree, click on the + beside the Users & Groups icon. 2. Click on the Quota icon.
Chapter 6: PASM Managing File & Print Services This category includes the following topics: • Setting up Windows Access (page 71) • Setting up UNIX/Linux Access (page 72) • Setting up for Macintosh Access (page 73) • Setting up for FTP Access (page 73) • Setting up your Print Server (page 74) • Setting up your DLNA Server (page 74) • Viewing a List of Folders (page 75) • Modifying Folder Services (page 75) • Adding a Folder (page 76) • Deleting a Folder (page 76) • Setting up Windows S
SmartStor NS4300N Product Manual 8. Optional. If you chose an Workgroup, enter the Workgroup name into the field provided: See your Network Administrator for help with this information. 9. Click the OK button to save your settings. 10. In the Tree, click on the + beside the Sharing Setup icon. 11. Click on the Windows Sharing tab. 12. Select a folder from the Folder Name dropdown menu. 13. In the User/Group list, highlight the name of a user or group. Group names are preceded by the @ character. 14.
Chapter 6: PASM 12. Click the OK button to save your settings. 13. In the Tree, click on the + beside the Sharing Setup icon. 14. Click on the UNIX/Linux Sharing tab. 15. Select a folder from the Folder Name dropdown menu. 16. In the New IP Address field, type the IP address of the UNIX or Linux PC from which you will access this folder, then click the Add button. You must designate the IP addresses for each folder individually. You can have up to 256 IP addresses for all of your folders. 17.
SmartStor NS4300N Product Manual 5. Click the OK button to save your settings. 6. In the Tree, click on the + beside the File Sharing icon. 7. Click on the Modify tab. 8. From the Folder name dropdown menu, choose the folder you want to access. 9. Check the FTP box. 10. Click the OK button to save your settings. You can now access the specified folder from your PC using FTP. If your FTP client does not support Unicode, only use ASCII characters to name your shared folders on SmartStor.
Chapter 6: PASM You must install the optional DLNA plug-in before you can make this setting and use the UPnP protocol. See “Installing Application Plug-ins” on page 142. Follow this procedure to set up the SmartStor as a DLNA server: 1. In the Tree, click on the + beside the File & Print icon. 2. Click on the Protocol Control icon. 3. Click on the DLNA Server tab. 4. Click the Enable option button beside Services. 5. Click the OK button to save your settings.
SmartStor NS4300N Product Manual Adding a Folder A folder is the entity that appears as a Network Drive on your PC. To add a folder: 1. In the Tree, click on the + beside the File & Print icon. 2. Click on the File Sharing icon. 3. Click on the Create tab. 4. From the Volume dropdown menu, select the RAID Volume in which you want to create a new folder. 5. In the Folder Name field, type a name for your new folder. 6. Check the boxes beside the services you want to use. 7. Click the OK button.
Chapter 6: PASM 1. In the Tree, click on the + beside the File & Print icon. 2. Click on the Sharing Setup icon. 3. Click on the Windows Sharing tab. 4. From the Volume dropdown menu, select the RAID Volume containing the folder you want to modify. 5. From the Folder Name dropdown menu, select the folder you want to modify. 6. In the User/Group list, highlight the user or group to which you want to assign permissions. 7.
SmartStor NS4300N Product Manual Setting up FTP Sharing for a Folder FTP sharing assigns user access the folders on your SmartStor. By default all users and groups have read-only access. To set up FTP sharing for a folder: 1. In the Tree, click on the + beside the File & Print icon. 2. Click on the Sharing Setup icon. 3. Click on the FTP Sharing tab. 4. From the Volume dropdown menu, select the RAID Volume containing the folder you want to modify. 5.
Chapter 6: PASM Managing RAID Volumes This category includes the following topics: • Viewing RAID Volume Status (page 79) • Viewing Disk Drive Information (page 80) • Creating a RAID Volume (page 80) • Designating a Spare Drive (page 81) • Migrating a RAID Volume (page 81) • Deleting a RAID Volume (page 82) • Viewing an External USB Drive or Memory Stick (page 83) • Formatting an External USB Drive or Memory Stick (page 83) Viewing RAID Volume Status RAID status refers to the disk drives on
SmartStor NS4300N Product Manual Viewing Disk Drive Information To view information about a disk drive: 1. In the Tree, click on the + beside the RAID & File System icon. 2. Click on the RAID Management icon. The RAID Status tab displays the current RAID system and its status. 3. In the Disk List, double-click on a disk drive icon. The disk drive information displays under Disk Status.
Chapter 6: PASM Designating a Spare Drive If you have an unassigned disk drive, you can assign it as a spare drive. For more information, see “Spare Drive” on page 103 and “Automatic Rebuilding” on page 104. To assign a spare drive: 1. In the Tree, click on the + beside the RAID & File System icon. 2. Click on the RAID Management icon. 3. Click on the Create tab. 4. From the RAID Level dropdown menu, select Spare Disk. 5.
SmartStor NS4300N Product Manual Deleting a RAID Volume Caution When you delete a RAID Volume, you delete all the folders in the RAID volume and all the data saved in the folders. Back up any important data before you delete a RAID Volume. Note You cannot delete a RAID Volume while a background activity is running, such as Migration or Rebuild. Wait until these activities are completed. To delete a RAID Volume: 1. In the Tree, click on the + beside the RAID & File System icon. 2.
Chapter 6: PASM Viewing an External USB Drive or Memory Stick To view a USB drive or memory stick attached to the SmartStor: 1. In the Tree, click on the + beside the RAID & File System icon. 2. Click on the RAID Management icon. The USB drive or memory stick appears as a USB External Disk 3. Click on the File System Management icon. The USB drive or memory stick appears as a Volume called USBDISK.
SmartStor NS4300N Product Manual Managing Backups This category includes the following topics: • Viewing a List of Snapshot Backups (page 84) • Setting up a Snapshot Backup (page 84) • Viewing the NAS Replication Schedule (page 85) • Setting up NAS Replication (page 85) • Enabling One Touch Backup (page 86) Viewing a List of Snapshot Backups To view the list of Snapshot backups: 1. In the Tree, click on the + beside the Backup icon. 2. Click on the Snapshot Backup icon.
Chapter 6: PASM Viewing the NAS Replication Schedule NAS Replication is a feature that uses one SmartStor to backup the data on another SmartStor. The two SmartStor systems must be on the same network. To view the NAS Replication schedule: 1. In the Tree, click on the + beside the Backup icon. 2. Click on the NAS Replication icon. The current schedule displays on the Information tab.
SmartStor NS4300N Product Manual 7. • Time interval by hour – Set an hourly interval for NAS Replications to happen. • Daily – Sets the time of day when the NAS Replications happen. • Weekly – Sets the time of day and day of the week when the NAS Replications happen. Click the OK button. Enabling One Touch Backup One Touch Backup is a feature that enables you to backup specified folders from your PC to the SmartStor by pressing a button on the front of the SmartStor. To enable One Touch Backup: 1.
Chapter 6: PASM Managing the Network Connection This category includes the following topics: • Viewing Network Setup Information (page 87) • Making Network Settings (page 87) • Working with Jumbo Frames (page 88) Viewing Network Setup Information To view network setup information: 1. In the Tree, click on the + beside the Network icon. 2. Click on the Network Setup icon.
SmartStor NS4300N Product Manual • Secondary Domain Name Server IP Address See your Network Administrator for help in making these settings. 9. Click the OK button to save your settings. Working with Jumbo Frames The term jumbo frame refers to a frame on a local area network that is larger than the standard 1518 byte size. SmartStor supports jumbo frames up to 9000 bytes. On SmartStor, the frame size setting is called Maximum Transmission Unit (MTU). The default MTU or frame is 1500 bytes.
Chapter 6: PASM Making Management Settings This category includes the following topics: • Viewing Service Status (page 89) • Viewing the Event Log (page 89) • Setting up SMTP Authentication (page 90) • Viewing the Email Alert List (page 90) • Adding an Email Alert Recipient (page 91) • Deleting an Email Alert Recipient (page 91) • Upgrading the System Firmware (page 91) • Enabling and Disabling the Buzzer (page 91) • Viewing UPS Status (page 92) • Setting up a UPS (page 92) Viewing Serv
SmartStor NS4300N Product Manual 2. Click on the Event Log icon. A list of the 20 most recent events displays on the Event Log tab. Events are ranked in severity as Information, Warning, and Error. Setting up SMTP Authentication In order to set up email alerts over a network, you must enable the SMTP service, specify a SMTP server, and in most cases, supply authentication information. See your Network Administrator for help with these settings. To set up SMTP authentication: 1.
Chapter 6: PASM Adding an Email Alert Recipient You can have up to 32 Email Alert recipients. To add an Email Alert recipient: 1. In the Tree, click on the + beside the Management icon. 2. Click on the Mail Alert icon. 3. Click on the Add tab. 4. In the E-Mail Address field, type the recipient’s email address. 5. Click the OK button. Deleting an Email Alert Recipient To delete an Email Alert recipient: 6. In the Tree, click on the + beside the Management icon. 7. Click on the Mail Alert icon.
SmartStor NS4300N Product Manual Viewing UPS Status If you have an APC Uninterruptable Power Supply (UPS) attached to the SmartStor, you can check its status in PASM. To view UPS status: 1. 2. In the Tree, click on the + beside the Management icon. Click on the APC UPS icon. The Information tab displays the status of the UPS. If there is no UPS connected or recognized, the Status field reports “NO UPS.” Setting up a UPS To set up a UPS: 1. Attach the APC UPS to one of the SmartStor’s USB ports. 2.
Chapter 6: PASM Managing Services This category includes the following topics: • Setting System Date and Time (page 93) • Running the Network Time Protocol (page 93) • Viewing the Results of NTP Synchronization (page 94) • Rebooting the SmartStor (page 94) • Shutting Down the SmartStor (page 95) • Restarting the SmartStor (page 95) • Viewing System Information (page 96) • Viewing Enclosure Information (page 96) Setting System Date and Time 1.
SmartStor NS4300N Product Manual 9. • Time interval by hour – Set an hourly interval for a synchronization to happen. • Daily – Sets the time of day when the synchronization happens. • Weekly – Sets the time of day and day of the week when the synchronization happens. Click the OK button. Viewing the Results of NTP Synchronization To view the results of an NTP synchronization: 1. In the Tree, click on the + beside the System icon. 2. Click on the Date / Time icon. 3. Click on the NTP tab.
Chapter 6: PASM Shutting Down the SmartStor The only time you need to shut down the SmartStor is to replace the disk drive cooling fan or the power supply. See “Appendix B: Maintenance” on page 141. During and after the shutdown, none of your folders will be accessible from your networked PCs. To shut down the SmartStor: 1. In the Tree, click on the + beside the System icon. 2. Click on the Reboot / Shutdown icon. 3. Click on the Shutdown option. 4. Click the OK button. 5.
SmartStor NS4300N Product Manual Viewing System Information To view system information: 1. In the Tree, click on the + beside the System icon. 2. Click on the Reboot / Shutdown icon. 3. Click on the System Information tab. System Information includes: • Operating System – Embedded Linux • Firmware Version – Changes when you upgrade the firmware.
Chapter 7: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 102) • Spare Drive (page 103) • Partition and Format (page 104) • RAID Volume Migration (page 105) Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple disk drives to be combined together into a RAID Volume. You create a RAID Volume on your SmartStor when you perform the setup procedure, either in the NAS Setup Wizard or the PASM Setup Wizard.
SmartStor NS4300N Product Manual RAID 0 – Stripe When a RAID Volume is striped, the read and write blocks of data are interleaved between the sectors of multiple disk drives. Performance is increased, since the workload is balanced between drives or “members” that form the RAID Volume. Identical drives are recommended for performance as well as data storage efficiency. Data Stripe disk drives Figure 1.
Chapter 7: Technology Background RAID 1 – Mirror When a RAID Volume is mirrored, identical data is written to a pair of disk drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data will be accessed first. With RAID 1, if one disk drive fails or has errors, the other mirrored disk drive continues to function.
SmartStor NS4300N Product Manual RAID 5 – Block Striping with Distributed Parity RAID 5 organizes block data and parity data across the disk drives. Generally, RAID level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 works well for file, database, application and web servers. Distributed Parity Data Blocks disk drives Figure 3.
Chapter 7: Technology Background RAID 10 – Mirror / Stripe Mirror/Stripe combines both of the RAID 0 and RAID 1 types. RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication. At least four disk drives are needed for RAID 10 to be installed. With a four-disk-drive RAID Volume, one drive pair is mirrored together then striped over a second drive pair. Data Stripe Data Mirror disk drives Figure 4.
SmartStor NS4300N Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID level for your Volume. The following discussion summarizes some advantages, disadvantages and applications for each choice.
Chapter 7: Technology Background RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on throughput Medium Write data transaction rate Good aggregate transfer rate Most versatile RAID level Recommended applications for RAID 5: • File and Application servers • WWW, E-mail, and News servers • Intranet servers RAID 10 Advantages Disadvantages Implemented as a mirrored RAID Volume whose segments are RAID 0 RAID Volumes Very high disk overhead – uses only
SmartStor NS4300N Product Manual You must designate a disk drive as a Spare. By default, and unassigned disk drive is Free. Use PASM to designate the Free disk drive as a Spare. See Maintaining a spare drive is a good precaution to protect your RAID Volume integrity in the event of disk drive failure. Automatic Rebuilding When a disk drive in your RAID 1, 5, or 10 Volume fails, and a replacement disk drive becomes available, the RAID Volume will rebuild itself to the new disk drive automatically.
Chapter 7: Technology Background RAID Volume Migration Migration is the process of: • Changing the RAID level • Adding disk drives but keeping the same RAID level In the migration process, the existing RAID Volume is called the Source. The proposed RAID Volume is called the Target. Each target RAID Volume has certain requirements and they are different for each RAID level. You must meet all of the requirements in order to successfully migrate a RAID Volume.
SmartStor NS4300N Product Manual RAID 5 A RAID 5 source Volume can migrate to the following target RAID levels: Target Requirements RAID 0 Can use same number of disk drives. RAID 5 Add a disk drive. RAID 10 A RAID 10 source Volume cannot migrate or add more disk drives.
Chapter 8: Troubleshooting • Responding to an Audible Alarm (page 107) • Checking the System Status LED (page 108) • Checking Disk Status LEDs (page 108) • Replacing a Failed Disk Drive (page 109) • Checking RAID Volume Status in PASM (page 109) • Checking File System Status in PASM (page 111) • Checking the Event Log in PASM (page 112) • Checking Enclosure Status in PASM (page 116) • Resolving Connections with SmartSYNC (page 117) • Solving Network Connection Problems (page 119) • Rest
SmartStor NS4300N Product Manual Checking the System Status LED The SmartStor system status LED (see Figure 1.) reports the condition of the Enclosure fan and power supply: • Green – Normal Enclosure function • Amber – There is a problem with the fan or power supply • Red – The fan, power supply, or file system has failed If your SmartStor is configured to work with a UPS, it will continue to run after a power supply failure. Checking Disk Status LEDs The disk status LEDs (see Figure 1.
Chapter 8: Troubleshooting Replacing a Failed Disk Drive If a disk drive fails, the Disk Status LED is red. See Figure 1. If the disk drive belongs to a RAID Volume, the Volume goes Critical or Offline. See “Checking RAID Volume Status in PASM” on page 109. Replace the failed disk drive with a new disk drive of the same or slightly greater capacity. You do not have to power down the SmartStor. 1. Open the SmartStor’s front door. 2. Pull out the drive carrier with the failed drive. 3.
SmartStor NS4300N Product Manual Figure 2. PASM reports a Critical RAID Volume RAID Critical icon Rebuild in progress SmartStor Responds to a Critical RAID Volume How the SmartStor responds to a Critical RAID Volume depends on the RAID level of your Volume and whether you have a spare drive available: • For a RAID 1 Volume or a three-drive RAID 5 Volume, if a spare drive is available, the RAID Volume begins rebuilding itself automatically.
Chapter 8: Troubleshooting When the SmartStor’s memory does not recognize the RAID Volume, so PASM displays the RAID Volume as invalid. See Figure 3. Use the Recover function to validate the RAID Volume. The Recover tab is only active when an invalid RAID Volumeis present and can be recovered. Figure 3. An invalid RAID Volume in PASM RAID Critical icon Recover tab is active RAID Volume is functional Using the Recover Function To validate the RAID Volume: 1.
SmartStor NS4300N Product Manual To view File System status: 1. Start PASM. See “PASM in your Browser” on page 62. Or see “PASM in SmartSYNC” on page 63. 2. In the Tree, click on the + beside the RAID & File System icon. 3. Click on the File System Management icon. 4. Look for the RAID Volume icon on the File System Status tab. If the RAID Volume icon is Critical (has a yellow !), the file system contains errors and you must rebuild the file system. See below.
Chapter 8: Troubleshooting Figure 4. The PASM Event Log 4. Check the Event Log for reports of disk drive failure or other problems. Responding to Events All events are reported in the Event Log. Most events are simply reports that the SmartStor is responding to your commands. Many events are also reported via email. The SmartStor’s buzzer sounds for serious events that require your attention.
SmartStor NS4300N Product Manual Reported Event Corrective Action File system capacity Reduce the number or size of the files or expand the usage of volume X is over volume size. See “Migrating a RAID Volume” on 90%. page 81. File system capacity usage of volume X is 100%. Rebuilding file system... The file system is being rebuild by user action. NAS Replication NAS replication is completed. NAS replication has finished. Normal. System is busy.
Chapter 8: Troubleshooting Reported Event Corrective Action System was shut down abnormally. The SmartStor shut down incorrectly the last time. See “Shutting Down the SmartStor” on page 95. CPU temperature is higher than 50°C/122°F. System will shut down. Allow the SmartStor to cool for several minutes. Then restart the SmartStor and check system temperature and fan operation. See page 116. System temperature is higher than 50°C/122°F. System will shut down.
SmartStor NS4300N Product Manual Reported Event Corrective Action Migration or Rebuilding RAID Volume Migration or Rebuild was paused on array X paused at Y%. temporarily by user action. Migration or Rebuilding on array X resumed at Y%. RAID Volume Migration or Rebuild was paused and then resumed by user action. Migration or Rebuilding on array X completed. RAID Volume Migration or Rebuild has finished. Normal.
Chapter 8: Troubleshooting Figure 5. The Enclosure Information tab with malfunctions shown Overheat icon Failed fan icon Out-of-spec power icon The corrective action you take depends on the nature of the problem: • If CPU or system temperature is above specification: • Be sure there is adequate air flow around the SmartStor. • Be sure the ambient temperature is below 35°C (95°F). • Check the fan speed. • If the fan speed is below specification, contact Technical Support. See page 126.
SmartStor NS4300N Product Manual Figure 6. Power Button, System Status and Ethernet Activity LEDs Power Button System Status LED Ethernet Activity LED Multiple Network Connections If your PC has multiple network connections, you must verify that SmartSYNC is looking on the network where the SmartStor is installed: 1. Open SmartSYNC. In the Windows application tray (lower right corner of the screen), double-click on the SmartSYNC icon. SmartSYNC icon 2.
Chapter 8: Troubleshooting Solving Network Connection Problems Most network connection problems are the result of poor connections. When the SmartStor is fully booted and connected to the network, the Ethernet Activity LED indicates status and activity: • Green – Network link is properly connected • Flashing Green – Network Activity • Dark – No Connection See Figure 6.
SmartStor NS4300N Product Manual Checking Your Email Inbox If you enabled Mail Alert in PASM, the SmartStor will send you an email message when a problem arises. Look for a message from “root.” Figure 8. Email message from the SmartStor. See “Adding an Email Alert Recipient” on page 91 for more information about email alerts. Restoring the Default Password Normally, you change your password in PASM. See “Changing the Administrator’s Password” on page 67.
Chapter 8: Troubleshooting Figure 9. Reset button and System Status LED Reset button System Status LED Resolving a Windows Firewall Issue If you a running a personal firewall on your Windows PC, the firewall might prevent the you from accessing the SmartStor over your network. Follow this procedure to add an exception for the SmartStor: 1. From the Windows Start menu, choose Settings, then Network Connections. The Network Connections window opens. 2.
SmartStor NS4300N Product Manual The Windows Firewall dialog box opens. 5. Click on the Advanced tab. 6. Under Network Connection Setting, click the Settings button. The Advanced Settings dialog box opens. 7. Click the Add button. The Service Settings dialog box opens. 8. In the Description of service field, type Promise NAS utility. 9. In the Name or IP address field, type the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 17. 10.
Chapter 9: Support • Frequently Asked Questions (below) • Contacting Technical Support (page 126) • Limited Warranty (page 129) • Returning Product For Repair (page 131) Frequently Asked Questions Also see “Chapter 8: Troubleshooting” on page 107. The SmartStor worked OK until I turned it off. When I turned it on again, my Windows network drive connection no longer works. When you powered up the SmartStor, the DHCP server assigned a different IP address to the SmartStor.
SmartStor NS4300N Product Manual I tried to connect my SmartStor as a network drive using SmartSYNC, but Windows displayed an error message. There might be an IP address conflict between the SmartStor and another device on your network. See your Network Administrator for assistance. I cannot log into the SmartStor with through the AD Domain. Be sure you use a “domain name\user name” when you log into the SmartStor using SMB, FTP, or AFP. You must use the “\” character.
Chapter 9: Support Can I do a One Touch Backup or a regular Backup on a protected folder or file on my Windows PC? No. Windows does not allow SmartSYNC to access protected folders and files. If you want to perform a backup, you must first disable protection on your folders and files. Which FTP clients are compatible with the SmartStor’s FTP server? Promise recommends FTP clients that support Unicode, such as Filezilla or Smart FTP for Windows, Filezilla for Linux, and Transmit v3.5.5 for Macintosh.
SmartStor NS4300N Product Manual Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
Chapter 9: Support Europe, Africa, Middle East E-mail Support support@promise-emea.com Fax Support +31 (0) 40 256 9463 Attn: Technical Support Phone Support +31 (0) 40 235 2600 If you wish to write us for support: Promise Technology Europe B.V. Science Park Eindhoven 5542 5692 EL Son, The Netherlands Germany E-mail Support support-de@promise-emea.
SmartStor NS4300N Product Manual Taiwan E-mail Support support@promise.com.tw Fax Support +886 3 578 2390 Attn: Technical Support Phone Support +886 3 578 2395 (ext. 8811) If you wish to write us for support: Promise Technology, Inc. 2F, No. 30, Industry E. Rd. IX Science-based Industrial Park Hsinchu, Taiwan, R.O.C. China E-mail Support support-china@promise.
Chapter 9: Support Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
SmartStor NS4300N Product Manual No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product; b) repair the product.
Chapter 9: Support Returning Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Product model and serial number (required) • Return shipping address • Daytime phone number • Description of the problem • Copy of the original purchase invoice The technician will assist you in determining whether the product
SmartStor NS4300N Product Manual You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.
Appendix A: Setup Wizard Advanced Mode The NAS Setup Wizard performs the setup procedures on your SmartStor. To set up your SmartStor: 1. From the Windows Start menu, choose Programs, then Promise NAS Utility, and then NAS Setup Wizard. The NAS Setup Wizard welcome screen appears. 2. From the Choosing a llanguage dropdown menu, choose the language you prefer. 3. Choose an Initiation Mode.
SmartStor NS4300N Product Manual The rest of the setup instructions describe Advanced mode. For setup instructions using Express mode, see “Setting up the SmartStor” on page 13. 4. Click Next >> to continue. The Discovering Promise NAS screen appears. 5. Highlight the SmartStor you are initiating, then click Next >> to continue. The Login dialog box appears. 6. Type admin into the Password field, then click OK. The Administrator and password are case sensitive.
Appendix A: Setup Wizard Advanced Mode 7. From the dropdown menus, choose your: • Time Zone • Year • Month • Date • Time in hours (24 hour clock), minutes and seconds Click Next >> to continue. The Making Network Settings screen appears.
SmartStor NS4300N Product Manual 8. In the Making Network Settings screen, choose one of the following: • Obtain network settings automatically... – If you have a DHCP server on your network with IP addresses available, and you want the SmartStor to obtain the network settings from the DHCP server, choose this option.
Appendix A: Setup Wizard Advanced Mode 9. Type your entries into the fields provided: • Computer Name – The SmartStor’s Server Name in SmartSYNC • IP address • Subnet Mask • Default Gateway • Primary DNS • Secondary DNS Note See your Network Administrator for help in making these settings. Promise suggests that you set the first three octets of the SmartStor’s IP address to match the first three octets of your PC’s IP address.
SmartStor NS4300N Product Manual 10. In the Protecting Your Data screen: • Check the Create new storage box if you are setting up the SmartStor for the first time. The Wizard creates a RAID array, a default volume, and a default folder called Public. • UNcheck the Create new storage box if you already have a RAID and file system on your SmartStor. By unchecking the box the Wizard will leave your existing file system intact.
Appendix A: Setup Wizard Advanced Mode storage but there will be no fault tolerance to protect your data if one of the disk drives fails. Click Next >> to continue. The Assigning a Network Device Name screen appears. 11. Select a Device Name or drive letter to represent the SmartStor as a network drive. The list begins with Z and goes in reverse alphabetical order. Click Next >> to continue. The Reviewing Your Settings screen appears.
SmartStor NS4300N Product Manual 12. Review your settings and click Finish to begin the system initiation. A System Message appears. 13. In the System Message, click OK to finish the system initiation. The Wizard creates a RAID Volume and a default folder called Public. If two disk drives are installed in your SmartStor, the Wizard creates a RAID 1 Volume. If three or four disk drives are installed, the Wizard creates a RAID 5 Volume.
Appendix B: Maintenance • Upgrading the Firmware (below) • Installing Application Plug-ins (page 142) • Connection Problems After Restart (page 143) Upgrading the Firmware Follow this procedure to upgrade the firmware on your SmartStor. Downloading the Upgrade File To download the upgrade file: 1. Download the latest firmware upgrade file from the Promise website onto your PC. 2. Copy the firmware upgrade file from your PC to a folder on the SmartStor. Installing the Upgrade File 1.
SmartStor NS4300N Product Manual Rebooting the SmartStor To reboot the SmartStor after a firmware upgrade: 1. In the Tree, click on the + beside the System icon. 2. Click on the Reboot / Shutdown icon. 3. Click on the Reboot option. 4. Click the OK button. 5. In the confirmation box, click the OK button. The reboot runs automatically.
Appendix B: Maintenance Warning Do not disconnect the power or shut down the SmartStor while the installation is running! When the installation is done, a system message appears. 8. Click the OK button on the system message. Rebooting the SmartStor To reboot the SmartStor after a plug-in installation: 1. In the Tree, click on the + beside the System icon. 2. Click on the Reboot / Shutdown icon. 3. Click on the Reboot option. 4. Click the OK button. 5.
SmartStor NS4300N Product Manual Note that changing the SmartStor’s IP address may cause an IP address conflict on your network. Check with your Network Administrator before taking this action. • If you cannot restore the previous IP address, you must create new network drives and printer connections. See “Chapter 3: Connecting to the SmartStor” on page 25.
Index backup software 4 BACKUPDATA folder 46, 55 Browser Path 12 browser support 4, 17 browser, default 58 buttons exit 50 Extend File System 81 One Touch Backup 6, 45 open GUI 19, 50 power 6, 117 reset 121 buzzer enable/disable 91 one beep 8 patterns 107 A about this manual 1 action status, RAID Volume 79 AD domain 71, 124 add 80 email alert recipient 91 folder 66, 76 group 68 group member 69 RAID Volume 80 spare drive 81 user 65, 67 Add Printer Wizard 34 Admistrator’s password, change 67 APC UPS 92 appl
SmartStor NS4300N Product Manual critical RAID Volume 110 E email alert list,view 90 Email notification 120 enable One Touch Backup 86 enclosure events 114 status 116 error message, network drive 124 error message, not enough free disk space 124 ESD warning 5 Ethernet activity LED 117, 119 Ethernet hub or switch 7 event log 112 clear, clear event log 59 view 59, 89 events disk drive 115 enclosure 114 file system 113 NAS replication 114 RAID Volume 115 snapshots 114 system 114 events, response to 113 Ext
Index I files backup 46 protected 43, 57 restore backup 47 finding SmartStor’s IP address firewall, Windows 121 firmware, updating 141 folder add 66, 76 delete 76 FTP sharing 78 names 124 protected 43, 57 select for backup 44, 55 services 75 UNIX/Linux sharing 77 view 75 view backup 55 Windows sharing 76 format memory stick 83 USB drive 83 formatting, RAID Volume 80 free disks 80 FTP access setup 73 clients 124, 125 sharing setup 78 icon, SmartSYNC 19, 44, 49, 63 internal port in Windows 122 invalid RAI
SmartStor NS4300N Product Manual Network Time Protocol (NTP) 93 networks, multiple 7, 12 NIS domain 72, 124 non-ASCII characters in folder name 124 not enough free disk space error message 124 NTP synchronization, view 94 maximum transmission unit (MTU) 88 memory stick format 83, 124 view 83 migrate a RAID Volume 81 mirror RAID 99, 102 mirror/stripe RAID 101, 103 modify folder services 75 My Network Places 21 O One Touch Backup 6, 125 described 43 enable 43 perform 45 One Touch Backup,enable 86 OS, cl
Index permissions, Windows 72 personal firewall 123 power button 117 power status 96 power, connecting to 8 primary server 85 print server, setup 32, 74 printer, name in Linux 35 printing Linux 34 Macintosh 37 Windows 32 protected folders and files 125 protocols supported 2 Public folder 16, 22, 26, RAID Volume, cont.
SmartStor NS4300N Product Manual setup FTP access 73 Linux printing 34 Macintosh access 73 Macintosh printing 37 NAS replication schedule 85 print server 32 print server access 74 snapshots 84 UNIX/Linux access 72 UPS 92 Windows access 71 Windows printing 32 Setup Wizard in PASM 65 shared folder 53, 74 shut down SmartStor 95 SmartStor cannot connect after restart spare drive add 81 explained 103 specifications 3 standalone 85 status disk drives 108 enclosure 116 file system 111 RAID Volume 79, 109 service
Index UPS 108 setup 92 view 92 USB drive connect 39 disconnect 42 file formats 39 format 83 RAID Volume on 80 view 83 Windows shortcuts 124 USB printer, connecting 31 USBDISK 39, 41, 83 user add 65, 67 change password 68 delete 68 view 67 user name NS4300N 38 PASM 18, 19, 51, 62, 63 SmartStor 27, 29, 33, 35, view, cont.
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