User's Manual

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Chapter 9: Support
• Frequently Asked Questions (below)
• Contacting Technical Support (page 130)
• Limited Warranty (page 133)
• Returning Product For Repair (page 135)
Frequently Asked Questions
Also see “Chapter 8: Troubleshooting” on page 111.
The SmartStor worked OK until I turned it off. When I turned it on again, my
Windows network drive connection no longer works.
When you powered up the SmartStor, the DHCP server assigned a different
IP address to the SmartStor. Here are two possible solutions:
• You may be able to reset the SmartStor’s IP address manually. See
“Connecting a Network Drive” on page 52 or “Making Network Settings”
on page 88.
Note that changing the SmartStor’s IP address may cause an IP
address conflict on your network. Check with your Network
Administrator before taking this action.
• If you cannot restore the previous IP address, you must create new
network drives and printer connections. See “Chapter 3: Connecting to
the SmartStor” on page 21.
When I start Windows, a message displays that says, “Could not reconnect
all network drives.”
The SmartStor reconnects to your PC shortly after Windows starts. In most
cases, the SmartStor network drives will be available by the time you click
them.
The NAS Setup Wizard cannot access the SmartStor over the network.
If you a running a personal firewall on your Windows PC, the firewall might
prevent you from accessing folders on the SmartStor. You must do one of
the following actions:
• Disable the firewall
• Add an exception for the SmartStor
See “Resolving a Windows Firewall Issue” on page 125.