User manual

Chapter 6: Support
27
Operating System-Related Issues
Promise Windows driver does not appear in Device Manager
Windows may already be listing the controller under Other Devices instead
of the Hard disk controllers section. In Device Manager under Other Devices
to see if it lists a PCI Card or RAID Controller. If so, highlight this listing and
click on the Properties button then click on the Driver tab. Depending on your
version of Windows, choose either Change Driver or Update Driver. Follow
the on-screen prompts to complete installation of the driver. If Windows asks
if you want to test if the device can be removed safely, click on CANCEL.
Reboot the system to complete installation of the driver.
“Inaccessible Boot Device” Message Appears During Floppyless Install of
Windows XP or Server 2003
The F6 key was not pressed at the appropriate time. Reboot the system, and
press the F6 key when the message “Press F6 if you need to install third
party SCSI or RAID driver” appears in Windows XP or Server 2003.
“No Hard Drives Found” Message Appears During CD-ROM Install of
Windows XP or Server 2003
The F6 key was not pressed at the appropriate time. Reboot the system, and
press the F6 key when the message “Press F6 if you need to install third
party SCSI or RAID driver” appears in Windows XP or Server 2003.
Frequently Asked Questions
This section lists frequently asked questions involving pre-installation, drive
issues, installation, and post-installation.
Pre-Installation
(Speed, Device Types, Capacity, Cabling)
What kind of hard drives can I use with the SATA300 TX4302 Controller
card?
You can use any Serial ATA disk drive(s) on the SATA300 TX4302
Controller.
Will ACPI work with disk drives on the SATA300 TX4302 Controller card?
Yes. The SATA300 TX4302 supports ACPI.
Can I use ATAPI devices on the SATA300 TX4302 Controller card?
Yes. The SATA300 TX4302 supports Serial ATAPI devices.
Will the SATA300 TX4302 Controller card work with 66MHz PCI bus speed?