User manual

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Chapter 5: Troubleshooting & Tips
• Motherboard Issues, below
• System CMOS Issues, page 30
• Drive-Related Issues, page 30
• Operating System-Related Issues, page 31
This section is used to assist with troubleshooting conflicts and SATAII150 or
SATA300 Series Controller card installation problems. Also refer to the
README.TXT file on the CD for more recent information as well as the
PromiseOnline services listed on page 36.
The section is divided into the following categories: Motherboard Issues, System
CMOS Issues, Drive Errors, Operating System Errors, and Audio/Video Editing
Tips.
Motherboard Issues
Freeing additional IRQ resources
Since the Promise card supports PCI Interrupt sharing, it is possible to use
IRQs already assigned to another PCI card. Interrupt Sharing is not
supported with onboard IDE controllers. If the onboard IDE controller(s) are
not used, you may disable the controllers to free IRQ 14 and/or 15.
Configuring PCI IRQ resources
Setting the IRQ for a particular PCI slot will be different depending on the
motherboard BIOS. This setting is usually made in the PCI Configuration
and/or Plug and Play (PnP) section of the motherboard BIOS setup. There
are three common methods that motherboard BIOS's handle assignment of
IRQs to PCI slots:
• Specifically assigning an IRQ to a particular slot - You can tell the
motherboard to use IRQ 10 for PCI slot 1, IRQ 11 for PCI slot 2, etc.
• Listing which IRQs are available to be assigned to the PCI slots – This
BIOS has an option where you specify 1st Available IRQ, 2nd Available
IRQ, etc. The BIOS then scans the PCI slots for PCI cards and assigns
these IRQs in the order that it finds the PCI cards.
Consult your motherboard manual for information that is specific to your
motherboard.