SATAII150 AND SATA 300 TX SERIES USER MANUAL Version 1.
SATAII150 and SATA300 TX Series User Manual Copyright © 2005 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 SATAII150 and SATA300 TX Series . . . . . . . . . . . . . . . . . . . . . . . . .2 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SATAII150 TX2plus, TX4 Series User Manual Chapter 5: Troubleshooting & Tips . . . . . . . . . . . . . . . . . . . . . . . . . .29 Motherboard Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 System CMOS Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Drive-Related Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Operating System-Related Issues . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1: Introduction • About This Manual, below • Overview (page 2) • SATAII150 and SATA300 TX Series (page 2) • Specifications (page 2) • Key Features and Benefits (page 3) Thank you for purchasing Promise Technology’s SATAII150 or SATA300 TX Series Controller card. About This Manual This User Manual describes how to setup, use and maintain the • SATAII150 TX2plus and SATAII150 TX4 • SATA300 TX2plus and SATA300 TX4 Serial ATA Controller cards.
SATAII150 and SATA300 TX Series User Manual Overview The PC which you are using either already contains a SATAII150 or SATA300 TX Series Controller card installed by a third-party or you have acquired a SATAII150 or SATA300 TX Series Controller card retail product for your existing PC and plan to install the card yourself. • For PC owners wishing to install their SATAII150 or SATA300 TX Series Controller card, go to Chapter 2: Installation on page 5.
Chapter 1: Introduction Key Features and Benefits The following information offers an overview of the major features of your new Promise SATAII150 or SATA300 TX Series. Advanced Hardware Design Features Benefits Supports 66MHz PCI bus motherboards (automatically backward compatible with 33MHz PCI slots) Allows maximum data transfers of up to 266MB per second (133 MB/s in 33 MHz slot) over the bus to dramatically reduce the time to save and retrieve large files. Supports Serial ATA Specification 1.
SATAII150 and SATA300 TX Series User Manual Compatibility Features Benefits Complies with PCI v2.3 Local Bus standard Provides highest level of hardware compatibility. Complies with SATA Specification 1.0a Provides full compatibility with first generation Serial ATA hard drives. Complies with Serial ATA II: Provides enclosure and drive monitoring Extensions to Serial ATA 1.0a compatibility. Specification Compliant with PCI Bus Master standard.
Chapter 2: Installation • Unpack Your SATAII150 or SATA300 Card, below • Install the SATAII150 or SATA300 Card (page 6) • Install the Disk Drives: SATAII150 TX2plus or SATA300 TX2plus (page 7) • Install the Disk Drives: SATAII150 TX4 (page 9) • Install the Disk Drives: SATA300 TX4 (page 11) This section is designed to quickly get your SATAII150 or SATA300 TX Series Serial ATA Controller card up and running.
SATAII150 and SATA300 TX Series User Manual Warning The SATAII150 or SATA300 TX Series Serial ATA Controller cards, like other parts of your system, are subject to damage by static electricity. Be sure that you're properly grounded (Promise recommends that you wear an anti-static strap or touch a grounded object) and that you unplug your system before installing the SATAII150 or SATA300 TX2plus and TX4.
Chapter 2: Installation 2. Remove the inside slot cover of an available 32-bit PCI slot on the motherboard.Install the SATAII150 or SATA300 card into the open PCI slot. Secure the bracket to the system's frame. 3. Attach your system case's 2- or 4-pin LED cable to the LED connector on the SATAII150 or SATA300 card (see Install the Disk Drives, below). Make sure that pin 1 on the connector is aligned with pin 1 of the cable. 4. Fasten the controller card bracket to the system case.
SATAII150 and SATA300 TX Series User Manual 3. Attach one Serial ATA data cable to each Serial ATA disk drive. Then attach the other ends of the cables to the connectors on the SATAII150 or SATA300 TX2 plus card (below). Individual LED Connectors Aggregate LED Connectors Parallel Port Port 3 / Channel 3 Port 2 / Channel 2 Port 1 / Channel 1 TX2plus ATAII150 SATAII150 or SATA300 TX2plus Serial ATA Controller card Management Connector 4.
Chapter 2: Installation Install the Disk Drives: SATAII150 TX4 The SATAII150 TX4 supports up to four Serial ATA drives. Caution Use of removable disk drive enclosures other than Promise Technology's SuperSwap is not supported and may result in performance loss or other undesired results. Note If you are using a Promise SuperSwap 1100 or 4100 enclosure in your PC: • Connect the power cables to the SuperSwap enclosure.
SATAII150 and SATA300 TX Series User Manual 3. Attach one Serial ATA data cable to each Serial ATA disk drive. Then attach the other ends of the cables to the connectors on the SATAII150 TX4 card (below).
Chapter 2: Installation Install the Disk Drives: SATA300 TX4 The SATA300 TX4 supports up to four Serial ATA drives. Caution Use of removable disk drive enclosures other than Promise Technology's SuperSwap is not supported and may result in performance loss or other undesired results. Note If you are using a Promise SuperSwap 1100 or 4100 enclosure in your PC: • Connect the power cables to the SuperSwap enclosure.
SATAII150 and SATA300 TX Series User Manual 3. Attach one Serial ATA data cable to each Serial ATA disk drive. Then attach the other ends of the cables to the connectors on the SATA300 TX4 card (below).
Chapter 3: Install Drivers • Make a Driver Installation Diskette (Windows), page 14 • Windows Server 2003 • • • • • New, page 15 • Exsting, page 16 • Confirm, page 16 Windows XP • New, page 17 • Exsting, page 18 • Confirm, page 18 Windows 2000 • New, page 19 • Exsting, page 20 • Confirm, page 20 RedHat Linux • New, page 21 • Exsting, page 22 SuSE Linux • New, page 23 • Exsting, page 24 Following are driver installation procedures for the Windows operating systems that suppo
SATAII150 and SATA300 TX Series User Manual Make an Installation Floppy Diskette (Windows) This procedure requires one write-enabled blank 3.5-inch diskette. 1. Place your blank diskette in the appropriate drive. 2. Insert the Promise CD into your CD-ROM drive. The display screen should open automatically. If the display screen does not open, click on MyComputer > CD Drive D: and double-click on the Launch.exe icon. 3. Click on the Windows Driver button. The Disk Copy Utility opens. 4.
Chapter 3: Install Drivers Windows Server 2003 New Installation The following details the installation of the SATAII150 or SATA300 Serial ATA Controller drivers while installing Windows Server 2003. 1. Start the installation: • Floppy Install: Boot the computer with the Windows Server 2003 installation diskettes. • CD-ROM Install: Boot from the CD-ROM. Press F6 after the message “Press F6 if you need to install third party SCSI or RAID driver” appears. 2.
SATAII150 and SATA300 TX Series User Manual Existing Installation After installing the STAII150 or SATA300 Serial ATA Controller card and rebooting your system, Windows Server 2003 setup will show a “Found New Hardware” dialog box. Under Windows 2003, “Mass Storage Controller” will be displayed. 1. Insert the driver diskette into the A:\ drive. 2. Choose Install the software automatically and press the Enter key. 3.
Chapter 3: Install Drivers Windows XP New Installation The following details the installation of the SATAII150 or SATA300 Serial ATA Controller drivers while installing Windows XP. 1. Start the installation: • Floppy Install: Boot the computer with the Windows XP installation diskettes. • CD-ROM Install: Boot from the CD-ROM. Press F6 after the message “Press F6 if you need to install third party SCSI or RAID driver” appears. 2.
SATAII150 and SATA300 TX Series User Manual Existing Installation After installing the SATAII150 or SATA300 Serial ATA Controller card and rebooting your system, Windows XP setup will show a “Found New Hardware” dialog box. 1. Insert the driver diskette into the A:\ drive. 2. Choose Install the software automatically and press the Enter key. 3. Choose Windows Promise SATAII150/SATA300TX2plus [or TX4] (tm) IDE Controller from the list that appears on screen, and then press the Enter key. 4.
Chapter 3: Install Drivers Windows 2000 New Installation The following details the installation of the SATAII150 or SATA300 Serial ATA Controller drivers while installing Windows 2000. 1. Start the installation: • Floppy Install: Boot the computer with the Windows 2000 installation diskettes. • CD-ROM Install: Boot from the CD-ROM. Press F6 after the message “Press F6 if you need to install third party SCSI or RAID driver” appears. 2.
SATAII150 and SATA300 TX Series User Manual Existing Installation After installing the SATAII150 or SATA300 Serial ATA Controller card and rebooting your system, Windows 2000 setup will show a “New Hardware Found” dialog box. Under Windows 2000, “PCI Mass Storage Controller” will be displayed. 1. Choose Add New Hardware Wizard from the list, and then press Enter. 2. Choose Add/Troubleshoot a device and click Next. The new hardware wizard will show device list. 3.
Chapter 3: Install Drivers RedHat Linux Prepare a driver diskette: 1. Download the RedHat Linux driver from the Promise website at www.promise.com 2. Extract the contents of the ZIP file on to a formatted floppy disk. Use WinZIP in Windows or unzip in Linux. 3. Label the disk “SATAII 150 Driver Disk”. New Installation 1. Boot the Linux system from the Red Hat Linux Installation with CD. At the “Welcome to Red Hat linux ...
SATAII150 and SATA300 TX Series User Manual Existing Installation 1. Boot the Linux system and log in as root. 2. Insert SATAII 150 Driver Disk 3. In a terminal window, enter the following commands: # mount /dev/fd0 /mnt/floppy # cd /mnt/floppy # sh install Note: At the prompt answer Yes to load SATAII 150 driver every time Linux boots. # cd ..
Chapter 3: Install Drivers SuSE Linux Prepare a driver diskette: 1. Download the RedHat Linux driver from the Promise website at www.promise.com 2. Extract the contents of the ZIP file on to a formatted floppy disk. Use WinZIP in Windows or unzip in Linux. 3. Label the disk “SATAII 150 Driver Disk”. New Installation 1. Boot the Linux system from the SuSE Linux Installation with CD. 2. When system boots, press F3 for Driver Disk and select the Installation option. See the Note below. 3.
SATAII150 and SATA300 TX Series User Manual Existing Installation 1. Boot the Linux system and log in as root. 2. Insert SATAII 150 Driver Disk 3. In a terminal window, enter the following commands: # mount /dev/fd0 /floppy # cd /floppy # sh install Note: At the prompt answer Yes to load SATAII 150 driver every time Linux boots.
Chapter 4: Partition and Format In order for your operating system to recognize and work with the disk drives attached to your SATAII150 or SATA300 TX Series Controller card, the drives must be partitioned and formatted.
SATAII150 and SATA300 TX Series User Manual 3. Click the Next button to start the Wizard. 4. In the following windows, select Disk 1 to Initialize. Do not select any disks to Convert. Click the Finish button to Initialize the array. 5. Right-click on the Unallocated portion of Disk 1 and select New Partition... from the popup menu. The New Partition Wizard appears.
Chapter 4: Partition and Format 6. Click the Next button to start the wizard. 7. In the following windows, do the following actions. Click Next to move to the next window. 8.
SATAII150 and SATA300 TX Series User Manual When formatting is complete, your array will appear as a hard drive in the Disk Management window (above) and the My Computer window (below).
Chapter 5: Troubleshooting & Tips • Motherboard Issues, below • System CMOS Issues, page 30 • Drive-Related Issues, page 30 • Operating System-Related Issues, page 31 This section is used to assist with troubleshooting conflicts and SATAII150 or SATA300 Series Controller card installation problems. Also refer to the README.TXT file on the CD for more recent information as well as the PromiseOnline services listed on page 36.
SATAII150 and SATA300 TX Series User Manual Intermittent data problems Overclocking the PCI bus may cause the system to hang or data corruption. If you experience either of these problems and you are overclocking the PCI bus, set the PCI bus back to its normal setting to see if this is causing the errors.
Chapter 5: Troubleshooting and Tips Operating System-Related Issues Promise Windows driver does not appear in Device Manager Windows may already be listing the controller under Other Devices instead of the Hard disk controllers section. In Device Manager under Other Devices to see if it lists a PCI Card or RAID Controller. If so, highlight this listing and click on the Properties button then click on the Driver tab. Depending on your version of Windows, choose either Change Driver or Update Driver.
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Chapter 6: Support • Frequently Asked Questions, below • Contact Technical Support, page 36 • Limited Warranty, page 38 • Return Product for Repair, page 39 Frequently Asked Questions This section lists frequently asked questions involving pre-installation, drive issues, installation, and post-installation.
SATAII150 and SATA300 TX Series User Manual • Changing the IRQ assignments to the PCI slots in the motherboard BIOS during boot up. • Reset the configuration data in your CMOS. This is usually an option in the PnP section of your CMOS. • Otherwise, switch the SATAII150 or SATA300 card to a different PCI slot.
Chapter 6: Support Installation Issues (Capacity, Booting) How can I change the system boot sequence in order to boot from drives on the SATAII150 or SATA300 Controller? The boot sequence is controlled by the system BIOS. As far as the system BIOS is concerned, the SATAII150 or SATA300 Serial ATA Controller and its defined arrays are categorized as a SCSI device. This allows you to set the boot sequence in your BIOS setup utility to boot from SCSI first, rather than IDE.
SATAII150 and SATA300 TX Series User Manual Contact Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
Chapter 6: Support Europe, Africa and Middle East E-mail Support support@promise.nl Fax Technical Support +31 (0) 40 256 9463 Attention: Technical Support Phone Technical Support +31 (0) 40 235 2600 8:30-5:00pm The Netherlands Time If you wish to write us for support: Promise Technology Europe B.V. Attn: Technical Support Luchthavenweg 81-125 5657 EA Eindhoven, The Netherlands Pacific Rim E-mail Support support@promise.com.
SATAII150 and SATA300 TX Series User Manual Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
Chapter 6: Support No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product; b) repair the product.
SATAII150 and SATA300 TX Series User Manual The technician will assist you in determining whether the product requires repair. If the product needs repair, the Technical Support Department will issue an RMA (Return Merchandise Authorization) number. Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.
