User manual

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Appendix C: Troubleshooting
Why can’t I see my Machine/Host/RAID PC in
WebPAM?
Figure 114. Hosts in WebPAM Tree View.
First-time use of WebPAM
 Verify that the PC with the Utility Server is running and connected to the
network.
 Verify that the RAID PC is running and connected to the network.
 Verify that the monitoring PC (where the browser is running) is
connected to the network.
 Verify the IP Address used to create the Host. It must match the IP
Address of the RAID PC managing the SuperTrak or UltraTrak.
 Verify the SCSI cable is firmly attached to the SCSI card in the RAID PC
and to the SCSI Input connector on the UltraTrak.
 If you are using a serial connection, verify that the null modem cable is
firmly attached to the Serial port on the RAID PC and the Serial port on
the UltraTrak.
 Verify that the UltraTrak is powered and running normally.
SEL
EXIT
Array Functional
30°C/86°F 4500RPM
Figure 115. UltraTrak Control Panel.
• The LED Function lights should be green
• The LCD display should say "Array Functional" or "No array is
defined"
Refer to your UltraTrak user manual for help in correcting any problems.