User manual

WebPAM User Manual
98
WebPAM worked before but now it doesn’t
 Verify that the PC with the Utility Server is running and connected to the
network.
 Verify that the RAID PC is running and connected to the network.
 Verify that the monitoring PC (where the browser is running) is
connected to the network.
 If the UltraTrak reboots, it will temporally disconnect. It will automatically
reconnect a few moments after booting is completed.
 Verify the IP Address used to create the Host. It must match the IP
Address of the RAID PC managing the SuperTrak or UltraTrak. The IP
Address may have changed if the RAID PC was shut down.
 Verify the SCSI cable is firmly attached to the SCSI card in the RAID PC
and to the SCSI Input connector on the UltraTrak.
 If you are using a serial connection, verify that the null modem cable is
firmly attached to the Serial port on the RAID PC and the Serial port on
the UltraTrak.
 Verify that the UltraTrak is powered and running normally.
• The LED Function lights should be green
• The LCD display should say "Array Functional" or "No array is
defined"
Refer to your UltraTrak user manual for help in correcting any problems.
 On the RAID PC, go to Windows Services and verify that the CIMOM
Server and PromiseCIMOM services are present and running.
If they are not running, start them.
 On the network PC or Server where the Utility Server was installed, go
to Windows Services and verify that the Tomcat service is present and
running.
If it is not running, start it.
 Determine whether any WebPAM installations have taken place
elsewhere on the network and verify that there is only one Utility Server
on the network.