User manual

Appendix C: Troubleshooting

 Verify that the Utility Server was installed on a network PC or Server. On

the same PC or Server, go to Windows Services and verify that the

Tomcat service is present and running.

Figure 120. Tomcat Service.

If the Tomcat service is not present, reinstall the WebPAM Utility Server.

If the Tomcat service is present but not running, start it.

If the Tomcat service is present and running but connection still does not

work, there may be a port conflict.

1. Go to the WebPAM/Tomcat/conf folder and open the server.xml file.

2. Change the default port 8080 (no security) or 8443 (security),

whichever you are using, to a different number.

3. Use the new number when you type the Host IP address into your

browser.

 Verify that there is only one instance of the Utility Server installed on the

network.

If there is more than one Utility Server installed on the network. Uninstall

all instances of the Utility Server except for one.