Pegasus3 R4, R6, R8 (PGRDA113, PGRFA123, PGRHA133) Product Manual Version 1.0 ©2016 Promise Technology, Inc. All Rights Reserved.
Promise Technology Pegasus3 R4/R6/R8 Copyright © 2016 PROMISE Technology, Inc. All Rights Reserved. PROMISE, the PROMISE logo, VTrak, Pegasus, SmartStor, SuperTrak, FastTrak, VessRAID, Vess, PerfectPATH, PerfectRAID, SATA150, ULTRA133, VTrak S3000, BackTrak, HyperCache, HyperCache-R, HyperCache-W, DeltaScan and GreenRAID are registered or pending trademarks of PROMISE Technology, Inc. in the U.S. and other countries. All other trademarks are the property of their respective owners.
Pegasus3 Product Manual About this guide About this guide This Product Manual describes how to setup, use, and maintain the Pegasus3 R8, R6 and R4 unit. It also describes how to use the Pegasus Utility software that you install and run on your computer. Please notice that there are different setup instructions for Mac users and Windows users.
Promise Technology Pegasus3 R4/R6/R8 FCC VCCI KCC iv
Pegasus3 Product Manual About this guide WARNING WARNING v
Promise Technology Pegasus3 R4/R6/R8 About this guide ������������������������������������������������������������������������������������������������������������������������������������������������������� iii Introduction to Pegasus3������������������������������������������������������������������������������������������������������������������������������������ 1 Packing List ������������������������������������������������������������������������������������������������������������������������
Pegasus3 Product Manual Contents Installation and Setup for Windows Users �������������������������������������������������������������������������������������������������� 19 System requirements for Windows ������������������������������������������������������������������������������������������������������������������������� 20 Email event notifications for Windows ������������������������������������������������������������������������������������������������������������������� 20 Step 1: Download
Promise Technology Pegasus3 R4/R6/R8 Managing the Pegasus3 ������������������������������������������������������������������������������������������������������������������������������������� 44 Accessing the Pegasus software utility �������������������������������������������������������������������������������������������������������� 45 Access Promise Utility in Mac ������������������������������������������������������������������������������������������������������������������ 45 Opening.....
Pegasus3 Product Manual Contents Managing Background Activities������������������������������������������������������������������������������������������������������������������������ 73 Viewing Current Background Activities ����������������������������������������������������������������������������������������������������������������� 74 Viewing Scheduled Background Activities �������������������������������������������������������������������������������������������������������������� 75 Adding a S
Promise Technology Pegasus3 R4/R6/R8 Managing Disk Arrays ���������������������������������������������������������������������������������������������������������������������������������������103 Viewing a List of Disk Arrays�������������������������������������������������������������������������������������������������������������������������������104 Viewing Disk Array Information �������������������������������������������������������������������������������������������������������������������
Pegasus3 Product Manual Contents Managing Spare Drives ������������������������������������������������������������������������������������������������������������������������������������� 145 Viewing a List of Spare Drives ����������������������������������������������������������������������������������������������������������������������������� 146 Viewing Spare Drive Information ������������������������������������������������������������������������������������������������������������������������
Promise Technology Pegasus3 R4/R6/R8 Formatting Logical Drives ������������������������������������������������������������������������������������������������������������������������������� 179 Pegasus Utility with Default Settings ���������������������������������������������������������������������������������������������������� 179 Pegasus Utility with Custom Settings ���������������������������������������������������������������������������������������������������� 180 Disk Utility ����������
Pegasus3 Product Manual Contents Disk Array and Logical Drive Problems������������������������������������������������������������������������������������������������������� 202 Disk Array Degraded / Logical Drive Critical ������������������������������������������������������������������������������������������������������ 202 Disk Array Offline / Logical Drive Offline ����������������������������������������������������������������������������������������������������������� 203 Repairing an Offline
Pegasus3 Product Manual Introduction Introduction to Pegasus3 This chapter covers the following topics: • “Packing List” • “Architecture” • “Protocol Support” • “Key Benefits” • “Specifications” • “Hardware” PROMISE Technology’s Pegasus3 R8, R6 and R4 are direct attached storage (DAS) solutions for external storage targeted for small and medium business (SMB) users, small office / home office (SOHO) users, and digital Audio and Video production professionals.
Promise Technology Pegasus3 R4/R6/R8 Architecture The Pegasus3 architecture is based on a state-of-the-art PMC Sierra 8067 I/O processor coupled with 1G of DDR3-1866 SDRAM memory and a world class enterprise-proven RAID engine. Protocol Support Pegasus3 supports Thunderbolt 3™ technology, providing two channels with 40 Gb/s of throughput in both directions simultaneously. Thunderbolt 3 is NOT COMPATIBLE with the previous versions of Thunderbolt (i.e. Thunderbolt and Thunderbolt 2).
Pegasus3 Product Manual Introduction Specifications Storage Disks Capacity Power supply System Fan RAID function The Pegasus3 is shipped with 3.5 inch SATA Hard Disk Drives (HDD) installed in the drive carriers and placed in the drive bays. The Pegasus3 is available in three form factors that differ in the number of drives that can be installed. Total capacity depends on the size of the HDD shipped with the unit.
Promise Technology Pegasus3 R4/R6/R8 Hardware This section provides a brief introduction to the external hardware of the Pegasus3 R4, R6 and R8. The R4 is shorter and has four drive carriers, the R8 is taller with eight drive carriers. For the purpose of installation they are nearly identical.
Pegasus3 Product Manual Introduction LED Description System Status* Thunderbolt Link Drive Status and Activity* The System Status LED located on the Power button lights blue when the Pegasus3 is operating normally. When the system is booting up, this lights orange and will light blue when fully booted if there are no problems detected. A red System Status LED indicates a serious problem such as an incomplete array or failed hard disk drive.
Promise Technology Pegasus3 R4/R6/R8 Pegasus3 R6 back view Thunderbolt 3™ (two ports) Main cooling fan Power supply cooling fan Kensington Security Slot* Power connection *The Kensington Security Slot is part of an anti-theft system. This allows the user to lock the Pegasus3 unit to a heavy table or similar object as a theft prevention precaution. You need the other component of the system - a cable with a Kensington lock - in order to use this.
Pegasus3 Product Manual Introduction Feature Description Thunderbolt 3 Ports Cooling Vents Use a Thunderbolt 3 cable to connect the Pegasus3 to a Thunderbolt 3 ready computer. This connection completes the physical link, it is the path through which the SATA link is established. The cooling vents on the back should be clear and unobstructed to allow proper airflow for disk and system cooling. Note that the air intake vents located on the front of the enclosure should also be unobstructed.
Promise Technology Pegasus3 R4/R6/R8 Installation and Setup for Mac Users This chapter contains the following topics: • “Connect the power cord” • “Connect Pegasus3 to your Mac” • “Installing the Software on Mac” • “Power modes on the Pegasus3” • “Shutting down the Pegasus3” CAUTION The electronic components within the Pegasus3 unit are sensitive to damage from Electro-Static Discharge (ESD).
Pegasus3 Product Manual Installation and Setup Summary of the setup procedure The setup procedure for the Pegasus3 is simple and easy. The device is shipped with hard disk drives installed and a RAID array configured, so it is just necessary to plug it in and connect the device. However, you should install the Pegasus Utility software used for monitoring and administration of the system. Mac users, please follow the setup procedure here or in the Quick Start Guide.
Promise Technology Pegasus3 R4/R6/R8 Connect the power cord To connect the power cord the Pegasus3 unit: 1. Attach the power cord on the back of the Pegasus3 unit. See the illustration below. 2. Plug the other end into a suitable power source.
Pegasus3 Product Manual Installation and Setup Connect Pegasus3 to your Mac Note If the Thunderbolt 3 cable is connected to a computer that is running, the Pegasus3 will power up as soon as the power is connected. To establish the Thunderbolt 3 connection: 1. Connect a Thunderbolt 3 cable from one of the Thunderbolt 3 ports on the back of the Pegasus3 to the Thunderbolt 3 port on your computer. See “Thunderbolt 3 and power connections” on page 10. 2.
Promise Technology Pegasus3 R4/R6/R8 Installing the Software on Mac The Pegasus3 unit ships ready to use without configuration or set-up; however it is a good idea to install the Pegasus Utility software even if you do not plan to make any changes to device configuration. The utility is useful for monitoring the system and getting firmware updates.
Pegasus3 Product Manual Installation and Setup The Welcome menu explains that software will be installed on the computer Click the Continue button to proceed with installation. 4. The Software License Agreement appears, please read the statement and click Continue to proceed. 5. Click Agree if you agree to the terms of the license. To read the license, click Read License. Choose Disagree if you do not agree the terms, in which case the installation procedure is terminated. 6.
Promise Technology 7. Pegasus3 R4/R6/R8 It takes a few seconds for the utility software to be installed. When the installation has completed, a message informs you that the installation was successful. Click Close to end the installation procedure. The Pegasus Utility is now available to be used for management of the Pegasus3. Use this if you need to change a hard disk drive, or change the default array configuration, or to update the device firmware.
Pegasus3 Product Manual Installation and Setup Power modes on the Pegasus3 The Pegasus3 introduces new power saving and response features. These are described below. The automatic power features are: • Sleep - When your computer goes to sleep, the Pegasus3 unit will pause any background activities and shut down. • Wake – When your computer wakes, the Pegasus3 unit automatically powers on. • Shutdown – When your computer shuts down, the Pegasus3 unit automatically shuts down.
Promise Technology Pegasus3 R4/R6/R8 Daisy-Chaining Multiple Pegasus3 Series Units Up to 6 Pegasus3 devices can be connected to each other and to your in a daisy chain sequential Thunderbolt 3 connection. To daisy-chain multiple Pegasus3 units: 1. Connect a Thunderbolt 3 cable from one of the Thunderbolt 3 ports on the back of your computer to one of the Thunderbolt 3 ports on the first Pegasus3 unit. 2.
Pegasus3 Product Manual Installation and Setup Displaying Multiple Pegasus Units The Pegasus Utility displays a separate window for each Pegasus unit (including previously released versions of Pegasus) that is connected and powered up. Note The Pegasus Utility can also be used for earlier releases of Pegasus, Pegasus2 and Pegasus3; models R4, R6 and R8. • To view a list of the Pegasus units, click the View menu. .
Promise Technology Pegasus3 R4/R6/R8 To Create a Disk Array and Logical Drive The Pegasus3 is shipped with HDD installed and a RAID array configured, so it is not necessary to do this yourself. However, if you want to change the disk drives or configure a different RAID, you will need to create an array and logical drive to use the storage. If you are installing new disk drives, use the Wizard to create a disk array and logical drive. The procedures are described in the next chapter.
Pegasus3 Product Manual Installation and Setup for Windows Users Installation and Setup for Windows Users This chapter contains the following topics: • “System requirements for Windows” • “Summary of the setup procedure” Windows Setup Procedure as follows: • “Step 1: Download software and driver” • “Step 2: Connect the Pegasus3 to your Windows computer” • “Step 3: Power On Pegasus3” • “Step 4: Install Driver” • “Step 5: Install Software” • “Step 6: Format with Pegasus Utility” • “Step
Promise Technology Pegasus3 Series System requirements for Windows The Pegasus3 hardware driver for Windows can be used on computers equipped with a Thunderbolt 3 port running any edition of Windows 7, or Windows 10. The Pegasus Utility software, used for administration and management of the Pegasus3, is also compatible with these Windows operating systems.
Pegasus3 Product Manual Installation and Setup for Windows Users Step 2: Connect the Pegasus3 to your Windows computer Insert one end of a Thunderbolt 3 cable into the Thunderbolt 3 port on the Pegasus3 and connect the other end of the cable to a Thunderbolt 3 port on your computer. Make sure the cable connector is oriented correctly to the port on both the Pegasus3 and the computer. It should fit easily in place when correctly positioned.
Promise Technology Pegasus3 Series Step 3: Power On Pegasus3 Follow these steps to connect the power cord and power on the Pegasus3. 1. Attach the power cord on the back of the Pegasus3 unit. (See page 6 to see an illustration of the back of device) 2. Plug the other end into a power source. 3. Press the Power Button. (See illustration of front of device below). You will observe that the Power Button LED turns orange. It takes about 30 seconds to boot the Pegasus3 unit.
Pegasus3 Product Manual Installation and Setup for Windows Users Step 4: Install Driver Locate the driver file you downloaded in Step 1 and follow the instructions in the InstallShield Wizard to install the PROMISE RAID Controller driver. It will be necessary to restart the computer after to complete the installation. ✓ 1. Double-click on the zipped file for installing the driver, the file name begins with “PegasusRAID_ WinDrv_Installer” followed by the version number.
Promise Technology Pegasus3 Series 2. The License Agreement appears. Click to select the “I accept the terms of the license agreement” option if you accept, and click on Next to continue. 3. You will be informed once the driver has been installed successfully. Click on Finish to continue.
Pegasus3 Product Manual 4. Installation and Setup for Windows Users A message prompt appears informing you that a system restart is necessary, the “Yes, I want to restart my computer now” option is selected by default. Click OK to restart now, otherwise choose the “No, ...” option and restart later. The Pegasus3 cannot be used until you reboot the computer. ! WARNING DO NOT disconnect the Thunderbolt cable while Windows is running.
Promise Technology Pegasus3 Series Step 5: Install Software Follow the instructions in this section to complete the installation of the Pegasus3 on your Windows computer. You need to install Pegasus Utility software used for device management and administration. Locate the Installation program file downloaded previously in Step 1 and follow the instructions in the InstallShield menu to install Pegasus Utility. 1.
Pegasus3 Product Manual Installation and Setup for Windows Users 2. The License Agreement appears. Click to select the “I accept the terms of the license agreement” option if you accept, and click on Next to continue. 3. Choose where to put the software on your computer. Click Browse to choose a specific location, or click Next to accept the default destination. Click Next to continue.
Promise Technology Pegasus3 Series 4. The program is ready to be installed in the chosen location. Click Install to begin. 5. At this point, a pop-up message might occur (if Windows Firewall is running). Click on Allow access to continue.
Pegasus3 Product Manual Installation and Setup for Windows Users 6. Installation of Pegasus Utility is completed. Click Finish to close the InstallShield Wizard. 7. Another dialog menu appears asking if you want to restart your computer.
Promise Technology Pegasus3 Series Step 6: Format with Pegasus Utility Now you are ready to format the Pegasus3 with a the NTFS file system for use as a direct attached storage system with your Windows computer. Use Pegasus Utility to format the RAID array and perform other administrative functions including changing the type of RAID. For information on the other tasks and functions of Pegasus Utility, please read the product manual.
Pegasus3 Product Manual Installation and Setup for Windows Users Format Pegasus3 on Windows 7 Windows 7 users, please follow the steps listed below to launch Pegasus Utility and format the RAID: 1. Locate Pegasus Utility and launch it. You can either click the Pegasus Utility shortcut on the desktop, or Click Start Logo at the right-bottom, All Programs > Promise > Pegasus Utility > Pegasus Utility.
Promise Technology Pegasus3 Series 2. After several seconds, the Dashboard menu appears. Use this menu later to view a summary of the device status. First you need to format the file system for the Pegasus3. 3. Click on the Logical Drive menu icon near the top of the menu. Notice in the middle of the menu a description of the RAID array that is already setup. The default setup is a RAID 5 using all the hard disks. If you want to change this, please see the product manual.
Pegasus3 Product Manual Installation and Setup for Windows Users 4. The formatting options appear in a new menu. You can type in a different name for the Volume or leave the default PromiseRAID. Most users should use the Partition Type set to the default GPTFormat. The other Partition Type option, MBRFormat (master boot record) does not support Logical Drives greater than 2 TB. The Format Type is set to NTFS, the standard Windows file system. Click Format to start formatting the array. 5.
Promise Technology Pegasus3 Series 6. When the array is finished formatting, Windows will alert you that a New Volume has been installed. You can see the New Volume in Windows Disk Manager. 7. Make sure you check the firmware version of the Pegasus3 and update it if needed. Go to “Step 7: Check firmware version with Pegasus Utility” on page 39.
Pegasus3 Product Manual Installation and Setup for Windows Users Format Pegasus3 on Windows 10 Windows 10 users, please follow the steps listed below to launch Pegasus Utility and format the RAID: 1. Locate Pegasus Utility and launch it. You can use Microsoft Cortana to open it, or click on the Pegasus Utility shortcut on the desktop.
Promise Technology Pegasus3 Series 2. After several seconds, the Dashboard menu appears. Use this menu later to view a summary of the device status. First you need to format the file system for the Pegasus3. 3. Click on the Logical Drive menu icon near the top of the menu. Notice in the middle of the menu a description of the RAID array that is already setup. The default setup is a RAID 5 using all the hard disks. If you want to change this, please see the product manual.
Pegasus3 Product Manual Installation and Setup for Windows Users 4. The formatting options appear in a new menu. You can type in a different name for the Volume or leave the default PromiseRAID. Most users should use the Partition Type set to the default GPTFormat. The other Partition Type option, MBRFormat (master boot record) does not support Logical Drives greater than 2 TB. The Format Type is set to NTFS, the standard Windows file system. Click Format to start formatting the array. 5.
Promise Technology Pegasus3 Series 6. When the array is finished formatting, Windows will alert you that a New Volume has been installed. You can see the New Volume in Windows Disk Manager. 7. Make sure you check the firmware version of the Pegasus3 and update it if needed. Go to “Step 7: Check firmware version with Pegasus Utility” on page 39.
Pegasus3 Product Manual Installation and Setup for Windows Users Step 7: Check firmware version with Pegasus Utility It might be necessary to update the firmware on the Pegasus3. If you do not know the firmware version, use Pegasus Utility to check the firmware version. Go to Admin>Firmware Update to see the Single Image Version number. Follow the instructions below to update the firmware before using the Pegasus3.
Promise Technology Pegasus3 Series Safely Remove Pegasus3 on Windows To disconnect the Pegasus3 drive from your Windows computer while the computer is running, it is necessary to perform a simple procedure to safely disconnect the storage volume from Windows. If you remove the Thunderbolt 3 cable while the operating system is running, data on the Pegasus3 might be damaged. If the computer has been shutdown, it is safe to disconnect the Thunderbolt 3 cable.
Pegasus3 Product Manual Installation and Setup for Windows Users Safely Remove Pegasus3 on Windows 10 To disconnect the Pegasus3 from a Windows 7 computer: 1. Click on the attached drives icon in the System Tray to reveal the eject options and choose the Eject Promise Pegasus option. 2. Wait for the message to appear telling you it is safe to remove the Pegasus3. You can now safely power off the system or disconnect the Thunderbolt 3 cable.
Promise Technology Pegasus3 Series Shutdown the Pegasus3 To shutdown the Pegasus3 on either Windows 7, or Windows 10: 1. Open Pegasus Utility and click on the Subsystem Information menu icon, click on the Shutdown tab. 2. Click on the Shutdown button.
Pegasus3 Product Manual Installation and Setup for Windows Users 3. To prevent accidental shutdown, you must confirm that you want to shutdown the system. Type confirm in the space provided and click on the Confirm button. 4. A message appears informing you that the shutdown process will take a few minutes. If you want to move the device, wait until the system is completely powered off before disconnecting the power cord.
Promise Technology Pegasus3 Series Managing the Pegasus3 This chapter contains the following topics: • “Accessing the Pegasus software utility” • “Managing Subsystems” • “Managing the RAID Controller” • “Managing Enclosures” • “Managing Background Activities” • “Managing Physical Drives” • “Managing Disk Arrays” • “Managing Logical Drives” • “Managing Spare Drives” The Pegasus software utility requires a Thunderbolt connection between your computer and the Pegasus unit.
Pegasus3 Product Manual Managing the Pegasus3 Accessing the Pegasus software utility Access Promise Utility in Mac For Mac users, accessing the Promise Utility includes: • Opening and Closing • Unlocking the UI Opening To open the Promise Utility, double-click the Promise Utility icon in the Macintosh Dock. The Promise Utility window opens and displays the Dashboard. See “The Promise Utility interface with the Dashboard displayed” on page 48.
Promise Technology Pegasus3 Series Unlocking the UI in Mac By default, the UI is locked to prevent unauthorized changes to your RAID system. When the UI is locked, you cannot create logical drives or change settings on the Pegasus3 unit. Note Unlocking the UI requires administrator privilege. Make sure you have the Mac OS X administrator Name and Password. To unlock the UI: 1. At the lower left screen of the Promise Utility window, click the closed lock icon.
Pegasus3 Product Manual Managing the Pegasus3 Displaying Multiple Pegasus Units The Promise Utility displays a separate window for each Pegasus unit connected by Thunderbolt cable and powered up. Note The Pegasus Utility can also be used for earlier releases of Pegasus, Pegasus2 and Pegasus3; models R4, R6 and R8. • To view a list of the Pegasus, Pegasus2, or Pegasus3 units, click the View menu.
Promise Technology Pegasus3 Series Perusing the Promise Utility interface The Promise Utility interface consists of menus and icons, each leading you to a specific function.
Pegasus3 Product Manual Managing the Pegasus3 Toolbar Icons The default toolbar icons are listed here: • Dashboard icon – Displays the Dashboard and overview • Wizard icon - Displays the Wizard options for quickly setting up RAID arrays • Physical Drive icon – Displays the physical drive list, settings and functions • Disk Array icon - Display menu for monitoring, managing and creating disk arrays • Logical Drive icon – Displays the logical drive list, settings and functions • Subsystem Inf
Promise Technology Pegasus3 Series Device menus Use the Device drop-down menu in the menu bar at the top of your desktop to view an active display of the Pegaus2 device, as well as access to menus used to configure settings for device hardware and physical drives. To view the Promise Utility menu bar, just select the Promise Utility window, and the menu bar lists the Device, Admin and other menus categories.
Pegasus3 Product Manual Managing the Pegasus3 Component List Go to the Device drop-down menu and choose the Component List option to display the device ID, operational status, enclosure type, and status description of all enclosures. The Enclosure, Controller, Buzzer and Fan menus are described in relevant sections of this chapter. See “Viewing Controller Information” on page 63, “Viewing the Enclosure Information” on page 70, and “Making Buzzer Settings” on page 68 for more information.
Promise Technology Pegasus3 Series Physical Drive menu Go to Admin drop-down menu and choose the Physical Drive option to display the Physical Drive menu. This is the same menu you see by clicking the Physical Drive menu button at the top of the Promise Utility window, or by clicking the Physical Drive menu link under System Status in the Dashboard. See “Managing Physical Drives” on page 90 for more information.
Pegasus3 Product Manual Managing the Pegasus3 Front View The Front View active menu lets you view the enclosures and all components on the front of the Pegasus3. Move the cursor over the drive carrier to display the information of the installed physical drive, including the device ID, physical capacity, operational status, etc. Click on the drive to bring up the Physical Drive Information, displaying the detailed information of the device.
Promise Technology Pegasus3 Series Highlight Arrays Click the Highlight Arrays button to identify the physical drives assigned to a disk array, these appear colored purple. Click on of the following items in the drop-down menu: • All DA – Show all disk arrays • DA0 (DA1, DA2, etc.) – a specific disk array • close – Click to close the menu and return to normal view. The carriers containing drives that do not belong to the chosen disk array will be highlighted.
Pegasus3 Product Manual Managing the Pegasus3 Managing Subsystems Enclosure management includes: • “Viewing Subsystem Information” • “Making Subsystem Settings” • “Clearing Statistics” • “Restoring Factory Default Settings” • “Saving a Service Report” • “Updating Firmware” 55
Promise Technology Pegasus3 Series Viewing Subsystem Information The term enclosure refers to the Pegasus unit. To view enclosure information, click the Subsystem Information icon. Subsystem Information includes: • Alias * – Same as controller alias • Model • WWN – World Wide Number • Vendor • Serial number • Revision number • System date and time • Firmware Version Items with an asterisk (*) are adjustable under “Making Subsystem Settings” below.
Pegasus3 Product Manual Managing the Pegasus3 Making Subsystem Settings To make enclosure settings: 1. Click the Subsystem Information icon. 2. Click the Settings button. 3. Make changes as required: • 4. Enter an alias or change the existing alias in the field provided. Click the Save button.
Promise Technology Pegasus3 Series Clearing Statistics This function clears statistical data on the RAID controller, physical drives, and logical drives. To clear statistics: 1. Click the Subsystem Information icon. 2. Click the Clear Statistics button. 3. Type the word “confirm” in the field provided. 4. Click the Confirm button.
Pegasus3 Product Manual Managing the Pegasus3 Restoring Factory Default Settings This feature restores settings to their default values. To restore all settings to their default values: 1. From the Admin drop-down menu in the menu bar at the top of your desktop, choose Restore Factory Default. 2. In the Restore Factory Default settings screen, check the boxes beside the settings you want to reset to default value.
Promise Technology Pegasus3 Series Saving a Service Report A service report can be useful to technical support for troubleshooting or diagnosing issues on the device. To save a service report to your computer, click on the Subsystem Information menu link, and click on the Save Service Report button. A dialog prompt will ask you where you want to save the HTML file containing the service report. Choose a location and click the Save button.
Pegasus3 Product Manual Managing the Pegasus3 Updating Firmware For best performance, it is a good idea to keep the Pegasus3 firmware up to date. The update procedure is used for the controller and other system hardware. Download the latest firmware from the PROMISE website at www.PROMISE.com/support/download.aspx and place the .img file on your computer. Keep in mind that after the update process, it will be necessary to restart your computer. To update the controller firmware: 1.
Promise Technology Pegasus3 Series Managing the RAID Controller RAID controller management includes: • “Viewing Controller Information” • “Viewing Controller Statistics” • “Making Controller Settings” • “Making Buzzer Settings” 62
Pegasus3 Product Manual Managing the Pegasus3 Viewing Controller Information To view controller information, from the Device menu, choose Component List, the Information tab is displayed.
Promise Technology Pegasus3 Series To view advanced information, click the Advanced Information tab.
Pegasus3 Product Manual Managing the Pegasus3 Viewing Controller Statistics To view controller statistics: 1. Click the Dashboard icon, then click the Controller link. 2. Click the Statistics tab. Controller statistics include: 3.
Promise Technology Pegasus3 Series Making Controller Settings To make controller settings: 1. From the Device menu, choose Component List. 2. Mouse-over the controller, then click the Settings button. Make setting changes as required: • Enter, change or delete the alias in the Alias field. • SMART Log – Check the box to enable or uncheck to disable. • SMART Polling Interval – Enter a value into the field, 1 to 1440 minutes.
Pegasus3 Product Manual Managing the Pegasus3 Controller Settings 67
Promise Technology Pegasus3 Series Making Buzzer Settings To make buzzer settings: 1. From the Device menu, choose Component List. 2. Mouse-over the buzzer, then click the Settings button. 3. Check the Enable Buzzer box to enable the buzzer. Or uncheck the box to disable. 4. Click the Save button.
Pegasus3 Product Manual Managing the Pegasus3 Managing Enclosures Enclosure management includes the following functions: • “Viewing the Enclosure Information” • “Viewing Temperature Sensor Information” • “Locating an Enclosure” 69
Promise Technology Pegasus3 Series Viewing the Enclosure Information To access enclosure information: 1. Click the Dashboard icon, then click the Controller link. 2. Mouse-over the Enclosure, then click the View button.
Pegasus3 Product Manual Managing the Pegasus3 Viewing Temperature Sensor Information To view the status of the temperature sensor: 1. Click the Dashboard icon, then click the Temperature link. 2. Scroll down until you see Temperature Sensors. Temperature Sensors information includes: 3.
Promise Technology Pegasus3 Series Locating an Enclosure If you have multiple Pegasus units, and you want to verify which unit you are accessing in the Promise Utility, use the Locate function. To locate a enclosure: 1. Go to Admin drop-down menu and choose the Back View option to see a virtual view of the back of the Pegasus3. 2. Mouse-over the Enclosure, then double-click on it to activate the Locate function.
Pegasus3 Product Manual Managing the Pegasus3 Managing Background Activities Background activity management includes: • “Viewing Current Background Activities” • “Viewing Scheduled Background Activities” • “Adding a Scheduled Background Activity” • “Changing a Background Activity Schedule” • “Enabling or Disabling a Scheduled Background Activity” • “Deleting a Scheduled Background Activity” • “Media Patrol” • “Redundancy Check” • “Initialization” • “Rebuild” • “Migration” • “PDM
Promise Technology Pegasus3 Series Viewing Current Background Activities To view a list of background activities, click on the Background Activities icon. The list of background appears: • Media Patrol • Redundancy Check • Rebuild • Migration • PDM • Transition • Synchronization Running activities will illustrate a progress bar of the process currently running in the background.
Pegasus3 Product Manual Managing the Pegasus3 Viewing Scheduled Background Activities To view a list of scheduled background activities: 1. Click on the Background Activities icon. 2. Click the Scheduler button. The list of scheduled background appears. Adding a Scheduled Background Activity To add a new scheduled background activity: 1. Click on the Background Activities icon. 2. Click the Scheduler button. The list of scheduled background activities appears. 3.
Promise Technology 4. Pegasus3 Series Modify schedule settings as desired. Choose the option for the activity you want to modify: • Media Patrol • Redundancy Check • Spare Check Choose a Start Time from the dropdown menus. The menus have a 24-hour clock. • Choose a Recurrence Pattern option, daily, weekly, or monthly. • For the Daily option, enter an interval in the Every field. • For the Weekly option, enter an interval in the Every field and choose one or more days of the week.
Pegasus3 Product Manual Managing the Pegasus3 Changing a Background Activity Schedule To change an existing scheduled background activity: 1. Click on the Background Activities icon. 2. Click the Scheduler button. The list of scheduled background appears. 3. Mouse-over the background activity, then click the Settings button.
Promise Technology 4. Pegasus3 Series Modify settings as needed. Choose the option for the activity you want to modify: • Media Patrol • Redundancy Check • Spare Check Choose a Start Time from the dropdown menus. The menus have a 24-hour clock. Choose a Recurrence Pattern option, daily, weekly, or monthly. • For the Daily option, enter an interval in the Every field. • For the Weekly option, enter an interval in the Every field and choose one or more days of the week.
Pegasus3 Product Manual Managing the Pegasus3 Enabling or Disabling a Scheduled Background Activity Background activity schedules are enabled by default when you create the schedule. If you want to stop a background activity now but plan to use it again in the future, disable the scheduled activity rather than deleting it. To enable or disable change an existing scheduled background activity: 1. Click on the Background Activities icon. 2. Click the Scheduler button.
Promise Technology Pegasus3 Series Deleting a Scheduled Background Activity To delete a scheduled background activity: 1. Click on the Background Activities icon. 2. Click the Scheduler button. The list of scheduled background appears. 3. Mouse-over the background activity, then click the Delete button. To return to currently running background activities, click the Background Activities button.
Pegasus3 Product Manual Managing the Pegasus3 Media Patrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks are enabled by default on all disk arrays and spare drives. Media Patrol is concerned with the media itself, not the data recorded on the media. If Media Patrol encounters a critical error, it triggers PDM if PDM is enabled on the disk array. See “Making Disk Array Settings” on page 116.
Promise Technology Pegasus3 Series Redundancy Check Redundancy Check is a routine maintenance procedure for fault-tolerant disk arrays (those with redundancy) that ensures all the data matches exactly. Redundancy Check can also correct inconsistencies. See “Redundancy Check on a Logical Drive” on page 64. Redundancy Check Making Redundancy Check Settings To make Redundancy Check settings: 1. Click on the Background Activities icon. 2. Click the Settings button. 3.
Pegasus3 Product Manual Managing the Pegasus3 Initialization Technically speaking, Initialization is a foreground activity, as you cannot access a logical drive while it is Initializing. Initialization is normally done to logical drives after they are created from a disk array. Initialization sets all data bits in the logical drive to zero. The action is useful because there may be residual data on the logical drives left behind from earlier configurations.
Promise Technology Pegasus3 Series Rebuild When you rebuild a disk array, you are actually rebuilding the data on one physical drive. • When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array begins to rebuild automatically using the spare drive.
Pegasus3 Product Manual Managing the Pegasus3 Making Rebuild Settings 1. Click on the Background Activities icon. 2. Click the Settings button. 3. Click the Rebuild Rate dropdown menu and choose a rate: • Low – Fewer system resources to the Rebuild, more to data read/write operations. • Medium – Balances system resources between the Rebuild and data read/write operations. • High – More system resources to the Rebuild, fewer to data read/write operations. 4.
Promise Technology Pegasus3 Series Migration The term “Migration” means either or both of the following: • Change the RAID level of a logical drive. • Expand the storage capacity of a logical drive. See “Migrating a Logical Drive” on page 140. Making Migration Settings To make migration settings: 1. Click on the Background Activities icon. 2. Click the Settings button. 3.
Pegasus3 Product Manual Managing the Pegasus3 PDM Predictive Data Migration (PDM) is the migration of data from the suspect disk drive to a spare drive, similar to rebuilding a disk array. But unlike rebuilding, PDM automatically copies your data to a spare drive before the drive fails and your logical drive goes Critical. PDM can be triggered automatically by Media Patrol. Also see ”Running PDM on a Logical Drive” on page 142. Making PDM Settings To make PDM settings: 1.
Promise Technology Pegasus3 Series Transition Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non-revertible spare drive. See “Running a Transition” on page 153. Making Transition Settings To make Transition settings: 1. Click on the Background Activities icon. 2. Click the Settings button. 3.
Pegasus3 Product Manual Managing the Pegasus3 Synchronization Synchronization is automatically applied to logical drives when they are created. Synchronization recalculates the redundancy data to ensure that the working data on the physical drives is properly in sync. Mouse-over on the logical drive, click the View button, and look under Logical Drive Information beside the line that says Synchronized. A Yes means the logical drive was synchronized. See “Viewing Logical Drive Information” on page 125.
Promise Technology Pegasus3 Series Managing Physical Drives Physical drive management includes: • “Viewing a List of Physical Drives” • “Viewing Physical Drive Information” • “Viewing Physical Drive Statistics” • “Viewing Physical Drive SMART Log Information” • “Locating a Physical Drive” • “Making Global Physical Drive Settings” • “Making Individual Physical Drive Settings” • “Making Physical Drive SMART Log Settings” • “Clearing a Stale or a PFA Condition” 90
Pegasus3 Product Manual Managing the Pegasus3 Viewing a List of Physical Drives To view a list of physical drives in the Pegasus unit, click the Physical Drive icon.
Promise Technology Pegasus3 Series Viewing Physical Drive Information To view physical drive information: 1. Click the Physical Drive icon. 2. Mouse-over the physical drive you want then click the View button.
Pegasus3 Product Manual Managing the Pegasus3 Click the Advanced Information tab. 3.
Promise Technology Pegasus3 Series Viewing Physical Drive Statistics To view physical drive statistics: 1. Click the Physical Drive icon. 2. Mouse-over the physical drive you want then click the View button. 3. Click the Statistics tab.
Pegasus3 Product Manual Managing the Pegasus3 Viewing Physical Drive SMART Log Information To view physical drive SMART Log information: 1. Click the Physical Drive icon. 2. Mouse-over the physical drive you want then click the View button. 3. Click the SMART Log tab.
Promise Technology Pegasus3 Series Making Global Physical Drive Settings To make global physical drive settings: 1. Click the Physical Drive icon.. 2. Click the Global Physical Drive Settings button. 3. Check the boxes to enable, uncheck to disable. • Enable Write Cache • Enable Read Look Ahead Cache • Enable Command Queuing 4. Click the Save button. 5. Click the X icon to close the settings panel.
Pegasus3 Product Manual Managing the Pegasus3 Locating a Physical Drive This feature causes the drive carrier LEDs to blink for one minute to assist you in locating the physical drive, and is supported by RAID enclosures and JBOD expansion units. To locate a physical drive: 1. Click the Physical Drive icon. 2. Mouse-over the physical drive you want then click the Locate button. The Drive Power / Status LED for the drive carrier holding that drive blinks blue and orange for one minute.
Promise Technology Pegasus3 Series Making Physical Drive SMART Log Settings To make physical drive SMART log settings: 1. Click the Physical Drive icon. 2. Mouse-over the physical drive you want then click the Settings button. 3. Click the SMART Log Settings tab. 4. Check the box to enable the SMART log. 5. Click the Save button. 6. Click the X icon to close the settings panel.
Pegasus3 Product Manual Managing the Pegasus3 Making Individual Physical Drive Settings To make individual physical drive settings: 1. Do one of the following actions: • Click the Physical Drive icon. • From the Device menu, choose Physical Drive. 2. Mouse-over the physical drive you want then click the Settings button. 3. Make changes as needed: • Enter, change, or delete the alias in the Alias field. • Choose Unconfigured or PassThru Configuration.
Promise Technology Pegasus3 Series Clearing a Stale or a PFA Condition Stale – The physical drive contains obsolete disk array information. PFA – The physical drive has errors resulting in a prediction of failure. Be sure you have first corrected the condition by a physical drive replacement, rebuild operation, etc. Then clear the condition. To clear a Stale or a PFA condition: 1. Click the Physical Drive icon. 2. Mouse-over the physical drive you want then click the Clear button. 3.
Pegasus3 Product Manual Managing the Pegasus3 Running Media Patrol on your Physical Drives Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks are enabled by default on all disk arrays and spare drives. Media Patrol is concerned with the media itself, not the data recorded on the media. If Media Patrol encounters a critical error, it triggers PDM if PDM is enabled on the disk array.
Promise Technology Pegasus3 Series Stopping a a Media Patrol To stop is to cancel the Media Patrol: 1. Click on the Background Activities icon. The list of background activities appears. 2. Mouse-over Media Patrol and click the Stop button. 3. In the Confirmation box, type the word “confirm” in the field provided and click the Confirm button.
Pegasus3 Product Manual Managing the Pegasus3 Managing Disk Arrays Disk array management includes: • “Viewing a List of Disk Arrays” • “Viewing Disk Array Information” • “Creating a Disk Array Manually” • “Making Disk Array Settings” • “Locating a Disk Array” • “Deleting a Disk Array” • “Preparing a Disk Array for Transport” • “Rebuilding a Disk Array” Also see “Disk Array and Logical Drive Problems” on page 202.
Promise Technology Pegasus3 Series Viewing a List of Disk Arrays To view a list of disk arrays, do one of the following actions: • From the Dashboard window, click the Disk Array link. • From the Storage menu, choose Disk Array. The list of disk arrays appears. Each disk array lists: • ID – DA0, DA1, etc.
Pegasus3 Product Manual Managing the Pegasus3 Viewing Disk Array Information To view disk array information: 1. 2. Do one of the following actions: • From the Dashboard window, click the Disk Array link. • From the Storage menu, choose Disk Array. Mouse-over the disk array you want then click the View button. Disk array information includes: • Disk Array ID – DA0, DA1, etc.
Promise Technology Pegasus3 Series Creating a Disk Array Manually This feature creates a disk array only. You can also use the Wizard to create a disk array with logical drives and spare drives at the same time. To create a disk array: 1. From the Dashboard menu, click the Disk Array link. 2. Click the Create Disk Array button. 3. Accept the defaults or make changes: • Enter an alias in the Alias field Maximum of 32 characters; letters, numbers, space between characters, and underscore.
Pegasus3 Product Manual Managing the Pegasus3 4. In the Select Physical Drives diagram, click the drives to add them to your array. The drive carriers turn blue when you click them. The physical drives’ ID numbers appear in the field below the diagram. 5. When you have finished your settings and choices, click the Submit button. The new array appears in the list. • If you are done creating disk arrays, click the Finish button. • To create additional disk arrays, click the Create More button.
Promise Technology Pegasus3 Series Creating a Disk Array and Logical Drive with the Wizard A disk array is the method of organizing the hard disk drives or solid state drives in the Pegasus unit. A logical drive is created on a disk array. The logical drive is where your computer saves files on the Pegasus. The Pegasus Utility includes a Wizard to help you set up a disk array, logical drives, and spare drive. To open the Wizard, click the Storage menu and choose Wizard.
Pegasus3 Product Manual Managing the Pegasus3 Choosing Automatic Configuration To use the Automatic Configuration Wizard: 1. From the Storage menu choose Wizard. 2. Click the Automatic button. The Automatic Configuration dialog box appears. Automatic Configuration dialog box 3. Do one of the following actions: • If you agree with the proposed configuration, click the Submit button. The Wizard creates your disk array and logical drive.
Promise Technology Pegasus3 Series Choosing Express Configuration To use the Express Configuration Wizard: 1. From the Storage menu choose Wizard. 2. Click the Express button. The Express configuration menu appears. Express Configuration menu 3. 4.
Pegasus3 Product Manual Managing the Pegasus3 Click the Next button to continue. The Summary dialog box appears with information on the disk arrays, logical drives, and spare drives you are about to create. See example below. 5. Express Configuration Summary 6. Do one of the following actions: • If you accept these parameters, click the Submit button. The Wizard creates your disk array and logical drives. If you have an R6 or R8, the Wizard also creates a spare drive.
Promise Technology Pegasus3 Series Choosing Advanced Configuration This option enables you to directly specify all parameters for a new disk array, logical drives, and spare drives. To use the Advanced Configuration Wizard: 1. From the Storage menu choose Wizard. 2. Click the Advanced button. The Create Disk Array screen displays. Task 1 – Disk Array Creation To create your disk array: 1. Accept the defaults or make changes: • Enter an alias in the Alias field.
Pegasus3 Product Manual Managing the Pegasus3 Task 2 – Logical Drive Creation To create your logical drive: 1. Enter your information and choose your options. • Enter a logical drive alias in the field provided • Choose a RAID level from the dropdown menu. Note the Max: capacity value. Then enter a capacity value the field provided and choose a unit of measure from the dropdown menu. • Enter a value for Capacity and choose the unit for the value (MB, GB, TB) • Choose a Stripe size.
Promise Technology Pegasus3 Series Task 3 – Spare Drive Creation To create your spare drive: 1. For each of the following items, accept the default or change the settings as required: • Check the Revertible box if you want a revertible spare drive. A revertible spare drive returns to its spare drive assignment after you replace the failed physical drive in the disk array and run the Transition function.
Pegasus3 Product Manual Managing the Pegasus3 Task 4 – Summary 1. 2. Review your choices of disk array, logical drives, and spare drive. • To make a change, click the Back button to reach the appropriate screen. • To accept, click the Submit button. The disk array, logical drive, and spare drive take a few moments to create. Click the Finish button to close the Wizard.
Promise Technology Pegasus3 Series Making Disk Array Settings To make disk array settings: 1. Do one of the following actions: • From the Dashboard window, click the Disk Array link. • From the Storage menu, choose Disk Array. 2. Mouse-over the disk array you want then click the Settings button. 3. Make setting changes as required: 4. • Enter, change or delete the alias in the Alias field Maximum of 32 characters; letters, numbers, space between characters, and underscore.
Pegasus3 Product Manual Managing the Pegasus3 Deleting a Disk Array To delete a disk array: 1. Do one of the following actions: • From the Dashboard window, click the Disk Array link. • From the Storage menu, choose Disk Array. 2. Mouse-over the disk array you want then click the Delete button. 3. In the Confirmation box, type the word “confirm” in the field provided and click the Confirm button.
Promise Technology Pegasus3 Series Locating a Disk Array This feature causes the drive carrier LEDs to flash for one minute to assist you in locating the physical drives that make up this disk array. To locate a disk array: 1. 2. Do one of the following actions: • From the Dashboard window, click the Disk Array link. • From the Storage menu, choose Disk Array. Mouse-over the disk array you want then click the Locate button.
Pegasus3 Product Manual Managing the Pegasus3 Preparing a Disk Array for Transport This feature prepares the physical drives that make up the disk array to be removed from the enclosure and installed in a different location. To prepare a disk array for transport: 1. Do one of the following actions: • From the Dashboard window, click the Disk Array link. • From the Storage menu, choose Disk Array. 2. Mouse-over the disk array you want then click the Transport button. 3.
Promise Technology Pegasus3 Series Rebuilding a Disk Array When you rebuild a disk array, you are actually rebuilding the data on one of its physical drives. If there is no spare drive of adequate capacity, you must replace the failed drive with an unconfigured physical drive, then perform a Manual Rebuild. On the carrier with the failed drive, the Drive Power / Status LED is red and the Drive Activity LED is dark.
Pegasus3 Product Manual Managing the Pegasus3 Performing a Manual Rebuild To perform a manual rebuild: 1. Click on the Background Activities icon. 2. Mouse-over Rebuild and click the Start button. 3. From the Source Physical Drive dropdown menu, choose a Source disk array and physical drive. Arrays have an ID No. Physical drives have a Seq. No.(sequence number) 4. From the Target Physical Drive dropdown menu, choose a Target physical drive. 5.
Promise Technology Pegasus3 Series Pausing and Resuming a Rebuild To pause or resume a Rebuild: 1. Click on the Background Activities icon. 2. Mouse-over Rebuild and click the Pause or Resume button.
Pegasus3 Product Manual Managing the Pegasus3 Stopping a Rebuild To stop or cancel a Rebuild: 1. Click on the Background Activities icon. 2. Mouse-over Rebuild and click the Stop button. 3. Click the Confirm button. Also see “Making Rebuild Settings” on page 85.
Promise Technology Pegasus3 Series Managing Logical Drives Logical drive management includes: • “Viewing a List of Logical Drives” • “Viewing Logical Drive Information” • “Viewing Logical Drive Statistics” • “Making Logical Drive Settings” • “Viewing Logical Drive Check Tables” • “Creating a Logical Drive Manually” • “Formatting Your Logical Drives” • “Locating a Logical Drive” • “Deleting a Logical Drive” • “Initializing a Logical Drive” • “Redundancy Check on a Logical Drive”
Pegasus3 Product Manual Managing the Pegasus3 Viewing a List of Logical Drives To view a list of logical drives, do one of the following actions: • Click the Logical Drive icon. • From the Storage menu, choose Logical Drive. The list of logical drives appears. Logical drive information includes: • ID – LD0, LD1, etc. • Stripe – Set when the logical drive was created. • Alias – If assigned. • • Status (Normal, Critical or Offline icon) Cache Policy – Read cache and Write cache settings.
Promise Technology Pegasus3 Series Logical Drive Information Logical Drive information displays, including: • Logical Drive ID – LD0, LD1, etc. • Alias – If assigned • Write Policy – WriteThru or WriteBack * • Array ID – ID number of the disk array where this logical drive was created • Current Write Policy – May change from WriteBack to WriteThru under certain conditions.
Pegasus3 Product Manual Managing the Pegasus3 Viewing Logical Drive Statistics To view logical drive statistics: 1. Do one of the following actions: • Click the Logical Drive icon. • From the Storage menu, choose Logical Drive. The list of logical drives appears. 2. Mouse-over the logical drive you want then click the View button. 3. Click the Statistics tab. Logical Drive Statistics 4.
Promise Technology Pegasus3 Series Making Logical Drive Settings To make logical drive settings: 1. Do one of the following actions: • Click the Logical Drive icon. • From the Storage menu, choose Logical Drive. The list of logical drives appears. 2. Mouse-over the logical drive you want then click the Settings button. 3. Make setting changes as required: 4. • Enter, change, or delete the alias in the Alias field.
Pegasus3 Product Manual Managing the Pegasus3 Viewing Logical Drive Check Tables This feature enables you to view error tables. Use this information to evaluate the integrity of the logical drive and to determine whether corrective action is needed. To view logical drive check tables: 1. Do one of the following actions: • Click the Logical Drive icon. • From the Storage menu, choose Logical Drive. The list of logical drives appears. 2.
Promise Technology Pegasus3 Series Creating a Logical Drive Manually This feature creates a logical drive only. You can also use the Wizard to create a disk array with logical drives and spare drives at the same time. See “Creating a Disk Array and Logical Drive with the Wizard” on page 108.To create a logical drive manually: 1. Do one of the following actions: • Click the Logical Drive icon. • From the Storage menu, choose Logical Drive. 2. Click the Create Logical Drive button. 3.
Pegasus3 Product Manual 4. Managing the Pegasus3 Accept the defaults or make changes: • Optional. Enter an alias in the Alias field. Maximum of 32 characters; letters, numbers, space between characters, and underscore. • Choose a RAID level. The choice of RAID levels depends the number of physical drives in the disk array. • In the Capacity field, accept the default maximum capacity or enter a lesser capacity and size in MB, GB or TB.
Promise Technology Pegasus3 Series Formatting Your Logical Drives If you left the Format box checked when you created your logical drives, they are formatted automatically. If you UNchecked the Format box, you must format your logical drives manually. See “Formatting Your Logical Drives” on page 132. When the Pegasus Utility has finished the format operation, new removable-drive icons, each representing one logical drive, appear on your desktop (right).
Pegasus3 Product Manual Managing the Pegasus3 Deleting a Logical Drive This action requires Administrator or Super User privileges. To delete a logical drive: 1. Do one of the following actions: • Click the Logical Drive icon. • From the Storage menu, choose Logical Drive. The list of logical drives appears. 2. Mouse-over the logical drive you want then click the Delete button. 3. In the Confirmation box, type the word “confirm” in the field provided and click the Confirm button.
Promise Technology Pegasus3 Series Initializing a Logical Drive Initialization is normally done to logical drives after they are created from a disk array. To initialize a logical drive: 1. Click on the Background Activities icon. The list of background activities appears. 2. Mouse-over Initialization and click the Start button. 3. Check the box to the left of the logical drive you want to initialize. 4.
Pegasus3 Product Manual Managing the Pegasus3 Pausing and Resuming an Initialization To pause or resume Initialization: 1. Click on the Background Activities icon. The list of background activities appears. 2. Mouse-over Initialization and click the Pause or Resume button.
Promise Technology Pegasus3 Series Stopping an Initialization To stop means to cancel an Initialization: 1. Click on the Background Activities icon. The list of background activities appears. 2. Mouse-over Initialization and click the Stop button. 3. In the Confirmation box, type the word “confirm” in the field provided and click the Confirm button.
Pegasus3 Product Manual Managing the Pegasus3 Redundancy Check on a Logical Drive Redundancy Check is a routine maintenance procedure for fault-tolerant disk arrays (those with redundancy) that ensures all the data matches exactly. Redundancy Check can also correct inconsistencies. To run Redundancy Check on a logical drive: 1. Click on the Background Activities icon. The list of background activities appears. 2. Mouse-over Redundancy Check and click the Start button. 3.
Promise Technology Pegasus3 Series Pausing and Resuming a Redundancy Check To pause or resume a Redundancy Check: 1. Click on the Background Activities icon. The list of background activities appears. 2. Mouse-over Redundancy Check and click the Pause or Resume button.
Pegasus3 Product Manual Managing the Pegasus3 Stopping a Redundancy Check To stop is to cancel the Redundancy Check: 1. Click on the Background Activities icon. The list of background activities appears. 2. Mouse-over Redundancy Check and click the Stop button. 3. Click the Confirm button.
Promise Technology Pegasus3 Series Migrating a Logical Drive The term “Migration” means either or both of the following: • Change the RAID level of a logical drive. • Expand the storage capacity of a logical drive. Before you begin a migration, examine your current disk array to determine whether: • The physical drives in your array can support the target RAID level. • There is sufficient capacity to accommodate the target logical drive size.
Pegasus3 Product Manual Managing the Pegasus3 To migrate a logical drive: 1. Click on the Background Activities icon. The list of background activities appears. 2. Mouse-over Migrate and click the Start button. 3. In the Select Disk Array dropdown menu, choose the source disk array. 4. In the Select Physical Drives diagram, click the drives to add them to your array. The ID numbers of the chosen drives appear in the field below the diagram. 5. Click the Next button. 6.
Promise Technology Pegasus3 Series Running PDM on a Logical Drive Predictive Data Migration (PDM) is the migration of data from the suspect disk drive to a spare drive, similar to rebuilding a disk array. But unlike rebuilding, PDM automatically copies your data to a spare drive before the drive fails and your logical drive goes Critical. PDM can be triggered automatically by Media Patrol. See “PDM” on page 87. To run PDM on a logical drive: 1. Click on the Background Activities icon.
Pegasus3 Product Manual Managing the Pegasus3 Pausing and Resuming PDM To pause or resume PDM: 1. Click on the Background Activities icon. The list of background activities appears. 2. Mouse-over PDM and click the Pause or Resume button.
Promise Technology Pegasus3 Series Stopping PDM To stop is to cancel PDM: 1. Click on the Background Activities icon. The list of background activities appears. 2. Mouse-over PDM and click the Stop button. 3. Click the Confirm button.
Pegasus3 Product Manual Managing the Pegasus3 Managing Spare Drives Spare drive management includes: • “Viewing a List of Spare Drives” • “Viewing Spare Drive Information” • “Creating a Spare Drive Manually” • “Making Spare Drive Settings” • “Running Spare Check” • “Deleting a Spare Drive” • “Running a Transition” 145
Promise Technology Pegasus3 Series Viewing a List of Spare Drives To view a list of spare drives, do one of the following actions: • From the Dashboard window, click the Spare Drive link. • From the Storage menu, choose Spare Drive. Spare Drive information displays, including: • ID – Spare0, Spare1, etc.
Pegasus3 Product Manual Managing the Pegasus3 Viewing Spare Drive Information To view spare drive information: 1. 2. Do one of the following actions: • From the Dashboard window, click the Spare Drive link. • From the Storage menu, choose Spare Drive. The list of spare drives appears. Mouse-over the spare drive you want then click the View button. Spare Drive information displays, including: • Spare Drive ID – Spare0, Spare1, etc.
Promise Technology Pegasus3 Series Creating a Spare Drive Manually This feature creates a spare drive only. You can also use the Wizard to create a disk array with logical drives and spare drives at the same time. For more information on settings options, see “Spare Drives” on page 183. To create a spare drive: 1. From the Dashboard window, click the Spare Drive link. 2. Click the Create Spare Drive button. Create Spare Drive - Choose physical drive 3.
Pegasus3 Product Manual Managing the Pegasus3 Create Spare Drive - Summary 4. In the Create Spare Drive diagram, click a drive to choose it for your spare. The drive carrier turns blue when you click it. The physical drive’s ID number appears in the field below the diagram. 5. Click the Submit button to continue. If you are done creating spare drives, click the Finish button. To create another spare drive, click the Create More button.
Promise Technology Pegasus3 Series Making Spare Drive Settings For more information on settings options, see “Spare Drives” on page 183. To make spare drive settings: 1. From the Dashboard window, click the Spare Drive link. The list of spare drives appears. 2. Mouse-over the spare drive you want then click the Settings button. 3. Accept the default or change the settings as required: 4. • In the Revertible dropdown menu, choose Yes or No.
Pegasus3 Product Manual Managing the Pegasus3 Running Spare Check Spare Check verifies the status of your spare drives. To run spare check: 1. From the Dashboard window, click the Spare Drive link. The list of spare drives appears. 2. Mouse-over the spare drive you want then click the Spare Check button. 3. Click the Confirm button. Spare Check has no pause, resume or stop functions. When the Spare Check is completed, it adds Healthy next to Spare Check Status on the Spare Drive information box.
Promise Technology Pegasus3 Series Deleting a Spare Drive This action requires Administrator or a Super User privileges. To delete a spare drive: 1. From the Dashboard window, click the Spare Drive link. The list of spare drives appears. 2. Mouse-over the spare drive you want then click the Delete button. 3. In the Confirmation box, type the word “confirm” in the field provided and click the Confirm button.
Pegasus3 Product Manual Managing the Pegasus3 Running a Transition To run a transition on a revertible spare drive: 1. Click on the Background Activities icon. The list of background activities appears. 2. Mouse-over Transition and click the Start button. 3. Choose a Source Physical Drive. The Source Physical Drive is the revertible spare drive that is now part of the disk array. Source Physical Drives are identified by the disk array number and their sequence number in the disk array. 4.
Promise Technology Pegasus3 Series Pausing and Resuming a Transition To pause or resume Transition: 1. Click on the Background Activities icon. The list of background activities appears. 2. Mouse-over Transition and click the Pause or Resume button.
Pegasus3 Product Manual Managing the Pegasus3 Stopping, Pausing or Resuming a Transition To stop is to cancel a Transition: 1. Click on the Background Activities icon. The list of background activities appears. 2. Mouse-over Transition and click the Stop button. 3.
Promise Technology Pegasus3 Series Setting Up Email Notifications You can use email notifications to receive alerts about events such as a drive error or drive failure on the Pegasus3, so that you can take corrective action. To setup Email notification settings: 1. 2. In Mac, click on Promise Utility in the top menu bar and select Preferences, click on the Email menu tab. In Windows, click on Global Management in the Pegasus Utility, and select Service.
Pegasus3 Product Manual Managing the Pegasus3 In Mac, click padlock icon to make changes, then enter administrator user name and password 3. Click on Turn On Email Service. 4. Click to Enable ESMTP based on your own Email service environment. Typically ESMTP should be enabled for most users. You can test the email notification to see if it works with ESMTP enabled. If it does not work, try disabling ESMTP and testing it again. 5.
Promise Technology Pegasus3 Series 6. Enter the email address used for the sender’s address in Email Sender (From) Address. 7. Enter the email address to receive the email notification in Reciever’s Email Address. 8. The default value in SMTP Server Port is 25, change this only if your company uses a different port for SMTP. 9. Enter the subject text used for the notification emails in Email Subject. 10.
Pegasus3 Product Manual Technology Background Technology Background This chapter covers the following topics: • “Disk Arrays” • “Logical Drives” • “Formatting Logical Drives” • “Spare Drives” • “RAID Controllers” 159
Promise Technology Pegasus3 R4/R6/R8 Disk Arrays Disk array technology includes: • Media Patrol • PDM Media Patrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks all physical drives assigned to disk arrays and spare drives. Media Patrol does not check unconfigured drives. Media Patrol checks are enabled by default on all disk arrays and spare drives.
Pegasus3 Product Manual Technology Background PDM Predictive Data Migration (PDM) is the migration of data from the suspect disk drive to a spare disk drive, similar to rebuilding a logical drive. But unlike Rebuilding, PDM constantly monitors your disk drives and automatically copies your data to a spare disk drive BEFORE the disk drive fails and your logical drive goes Critical.
Promise Technology Pegasus3 R4/R6/R8 Logical Drives Logical drive technology includes: • “RAID Levels” • “RAID Level Migration” • “Stripe Size” • “Sector Size” • “Initialization” RAID Levels RAID (Redundant Array of Independent Disks) allows multiple physical drives to be combined together in a disk array. Then all or a portion of the disk array is formed into a logical drive. The operating system sees the logical drive as a single storage device, and treats it as such.
Pegasus3 Product Manual Technology Background The disk array’s data capacity is equal to the number of disk drive members multiplied by the smallest drive’s capacity. For example, one 100 GB and three 120 GB drives form a 400 GB (4 x 100 GB) disk array instead of 460 GB. If physical drives of different capacities are used, there is unused capacity on the larger drives. RAID 0 logical drives on Pegasus consist of one or more physical drives.
Promise Technology Pegasus3 R4/R6/R8 RAID 1 – Mirror When a logical drive is mirrored, identical data is written to a pair of physical drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data is accessed first.
Pegasus3 Product Manual Advantages Technology Background Disadvantages • Simplest RAID level • • Can increase read performance by processing data requests in parallel since the same data resides on two different drives Very high disk overhead – uses only 50% of total capacity Recommended Applications for RAID 1: • Accounting • Payroll • Financial • Any application requiring very high availability RAID 1E – Enhanced Mirror RAID 1E offers the security of mirrored data provided by RAID 1
Promise Technology Pegasus3 R4/R6/R8 Advantages Disadvantages • Implemented as a mirrored disk array whose segments are RAID 0 disk arrays • High I/O rates are achieved thanks to multiple stripe segments • Can use an odd number of disks • Very high disk overhead – uses only 50% of total capacity Recommended Applications for RAID 1E: • Imaging applications • Database servers • General fileserver RAID 5 – Block and Parity Stripe RAID 5 organizes block data and parity data across the p
Pegasus3 Product Manual Technology Background A RAID 5 on Pegasus R4 consists of three or four physical drives. A RAID 5 on Pegasus R6 consists of three to six physical drives.
Promise Technology Pegasus3 R4/R6/R8 A RAID 6 on Pegasus R6 consists of four to six physical drives.
Pegasus3 Product Manual Technology Background The data capacity RAID 10 logical drive equals the capacity of the smallest physical drive times the number of physical drives, divided by two. In some cases, RAID 10 offers double fault tolerance, depending on which physical drives fail. RAID 10 arrays require an even number of physical drives and a minimum of four. For RAID 10 characteristics using an odd number of physical drives, choose RAID 1E.
Promise Technology Pegasus3 R4/R6/R8 RAID 50 - Striping of Distributed Parity Advantages • High Read data transaction rate • Medium Write data transaction rate • Good aggregate transfer rate • High reliability • Supports large volume sizes Disadvantages • Higher disk overhead than RAID 5 (two drives as hot spares) Recommended Applications for RAID 50 include applications that require high fault tolerance and good I/O performance.
Pegasus3 Product Manual Technology Background RAID 60 – Double Parity + Stripe The PROMISE RAID 60 combines RAID 6 distributed (double) parity and RAID 0 block-level striping. RAID 60 can increase performance by reading and writing data in parallel or striping, while simultaneously providing parity. PROMISE implements RAID 60 by creating a data stripe across two RAID 6 sets. This creates very high fault tolerance, two drives in each RAID 6 set can fail without interrupting I/O or loss of data.
Promise Technology Pegasus3 R4/R6/R8 RAID Level Migration The term “Migration” means either or both of the following: • Change the RAID level of a logical drive. • Expand the storage capacity of a logical drive. On Pegasus, RAID level migration is performed on the disk array but it applies to the logical drives. Migration does not disturb your data. You can access the data while the migration is in progress.
Pegasus3 Product Manual Technology Background RAID 1 A RAID 1 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E 3 or more physical drives. Add 1 or more physical drives. RAID 5 3 physical drives minimum, maximum 4 (R4), 6 (R6) or 8 (R8). RAID 1 must have less than 4 (R4), 6 (R6) or 8 (R8) physical drives. Add 1 or more physical drives. RAID 10 4 physical drives minimum. Even number of physical drives.
Promise Technology Pegasus3 R4/R6/R8 RAID 1E A RAID 1E Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E Add physical drives. RAID 5 3 physical drives minimum, 4 (R4), 6 (R6) or 8 (R8). RAID 1E must have less than 4 (R4), 6 (R6) or 8 (R8) physical drives. If existing physical drives have no unused space, add 1 or more physical drives. 4 physical drives minimum. Even number of physical drives.
Pegasus3 Product Manual Technology Background RAID 6 A RAID 6 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 6 Add physical drives. Maximum of 4 (R4), 6 (R6) or 8 (R8). RAID 60 8 physical drives minimum. See “Migrating a Logical Drive” on page 144. RAID 10 A RAID 10 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E None.
Promise Technology Pegasus3 R4/R6/R8 RAID 50 A RAID 50 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None RAID 5 None RAID 6 None RAID 10 None RAID 1E None None RAID 60 See “Migrating a Logical Drive” on page 144. RAID 60 A RAID 60 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 6 None See “Migrating a Logical Drive” on page 144.
Pegasus3 Product Manual Technology Background Stripe Size Stripe Size, also called “Stripe Block Size,” refers to the size of the data blocks written to, and read from, the physical drives. Stripe Size is specified when you create a logical drive. You can choose Stripe Size directly when you use the Wizard Advanced Configuration function to create a logical drive. You cannot change the Stripe Size of an existing logical drive. You must delete the logical drive and create a new one.
Promise Technology Pegasus3 R4/R6/R8 Sector Size A sector is the smallest addressable area on a physical drive. Sector size refers to the number of data bytes a sector can hold. A smaller sector size is a more efficient use of a physical drive’s capacity. 512 bytes (512 B) is the most common sector size, and the default in the Pegasus Utility.
Pegasus3 Product Manual Technology Background Formatting Logical Drives A RAID logical drive must also be formatted to be compatible with your computer. In this Product Manual, the term format includes both partition and format operations.
Promise Technology Pegasus3 R4/R6/R8 Pegasus Utility with Custom Settings To use your own format settings, you must create your logical drives using the Wizard Advanced option or create your logical drives manually, and you must UNcheck the Format box. See “Creating a Disk Array and Logical Drive with the Wizard” on page 47 and “Creating a Logical Drive Manually” on page 61. To format your logical drives using the Pegasus Utility with your own settings: 1.
Pegasus3 Product Manual Technology Background Disk Utility For information on using your computer’s disk utility, see the online help or the computer’s User Manual. To format your logical drives using the computer’s disk utility, you must create your logical drives using the Wizard Advanced option or create your logical drives manually, and you must UNcheck the Format box. See “Creating a Disk Array and Logical Drive with the Wizard” on page 112 and “Creating a Logical Drive Manually” on page 134.
Promise Technology Pegasus3 R4/R6/R8 Spare Drives Spare drive technology includes: • Definition (page 92) • Options (page 92) • Requirements (page 92) • Transition (page 93) Definition A spare drive is a physical drive that you designate to automatically replace the failed physical drive in a disk array. See “Creating a Spare Drive Manually” on page 69.
Pegasus3 Product Manual Technology Background Requirements The spare drive must: • Have adequate capacity to replace the largest physical drive in your disk arrays. • Be the same media type as the physical drives in your disk arrays.
Promise Technology Pegasus3 R4/R6/R8 Transition happens manually when you specify a different unconfigured physical drive to transition (move) the data from the revertible spare drive. See the example on the following pages. Example Following is an example to explain the Transition function. In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, and 4 belong to the disk array. Physical drive 5 remains unconfigured.
Pegasus3 Product Manual Technology Background When the rebuild is complete, the spare drive has replaced the failed drive. In this example, failed drive 3 was replaced by spare drive 6. The disk array now consists of physical drives 1, 2, 4, and 6. There is no spare drive at this moment. Even if physical drive 5 is of adequate capacity, it has not been designated as a spare, therefore the Pegasus controller cannot use it as a spare.
Promise Technology Pegasus3 R4/R6/R8 Returns drive 6 to spare status When the Automatic Transition is finished, physical drives 1, 2, 3, and 4 belong to the disk array and physical drive 6 is a revertible spare drive. The original configuration is restored. Manual Transition If you wanted to use the drive in slot 5 as a member of the disk array, rather than the drive in slot 3, you would run the Transition function manually. See “Running a Transition on a Spare Drive” on page 71.
Pegasus3 Product Manual Technology Background RAID Controllers RAID controller technology includes: • Cache Policy (“Read Cache Policy” and “Write Cache Policy”) • “Capacity Coercion” As it is used with Pegasus, the term cache refers to any of several kinds of high- speed, volatile memory that hold data moving from your computer to the physical drives or vice-versa. Cache is important because it can read and write data much faster than a physical drive.
Promise Technology Pegasus3 R4/R6/R8 Capacity Coercion This feature is designed for fault-tolerant logical drives (RAID 1, 1E, 5, 6, and 10). It is generally recommended to use physical drives of the same size in your disk arrays. When this is not possible, the system adjusts for the size differences by reducing or coercing the capacity of the larger drives to match the smaller ones. With Pegasus, you can choose to enable capacity coercion and any one of four methods.
Pegasus3 Product Manual Troubleshooting Troubleshooting This chapter deals problems you might encounter with your Pegasus unit and how to resolve them.
Promise Technology Pegasus3 R4/R6/R8 Checking LEDs When you boot Pegasus unit, the Power Button LED turns orange. When fully booted, the LED turns blue. See page 102, Figure 1. See “Subsystem LEDs” on page 102. The drive carrier Power / Status LEDs turn blue if a physical drive is installed. See “Drive Carrier LEDs” on page 103. Subsystem LEDs The Pegasus subsystem LEDs are the Power Button and the Thunderbolt ports.
Pegasus3 Product Manual Troubleshooting Drive Carrier LEDs The Pegasus unit spins up the disk drives sequentially to equalize power draw during start-up. After a few moments: • The Power / Status LEDs turn blue. • The Activity LEDs turn blue if a drive is installed. The drive carrier Power / Status LEDs report the condition of the physical drives. See the table below.
Promise Technology Pegasus3 R4/R6/R8 Pegasus Utility If you can open the Pegasus Utility, but you cannot create or delete disk arrays and logical drives, nor can you make settings changes, check the UI lock. See “Unlocking the UI in Mac” on page 51. Viewing the Event Logs Viewing Event Logs includes: • “Viewing Runtime Events” • “Viewing NVRAM Events” • “Event Severity Descriptions” Viewing Runtime Events To display Runtime Events, click the Events icon. The log of Runtime Events appears.
Pegasus3 Product Manual Troubleshooting Viewing NVRAM Events This screen displays a list of and information about 508 most important events over multiple subsystem startups. To display NVRAM events: 1. Click the Events icon. The log of Runtime Events appears. 2. Click the Runtime Events button. The log of NVRAM Events appears. Events are added to the top of the list. Each item includes: • Index – Sequence number of the event. Begins with 0 at system startup.
Promise Technology Pegasus3 R4/R6/R8 View NVRAM Events 194
Pegasus3 Product Manual Troubleshooting Saving All Logs To save event logs, 1. Click the Events icon. The log of Runtime Events appears. 2. Click the Save All Logs (debug purpose) button in the top of the menu. 3. You are asked to confirm that you want to save all logs. In the Confirmation box, type the word “confirm” in the field provided and click the Confirm button.
Promise Technology Pegasus3 R4/R6/R8 Physical Drive Problems Physical drive troubleshooting includes: • “Diagnosis using the Pegasus Utility” • “Locating a Physical Drive” • “Replacing a Physical Drive” • “Physical Drive Warning Message” Physical drives are the foundation of data storage. A physical drive problem can affect your entire RAID system.
Pegasus3 Product Manual Troubleshooting Locating a Physical Drive To locate a physical drive: 1. 2. Do one of the following actions: • Click the Physical Drive icon. • From the Device menu, choose Physical Drive. Mouse-over and click the physical drive you want then click the Locate button. The Power/Status LED for the drive carrier holding that drive blinks blue and orange for one minute.
Promise Technology Pegasus3 R4/R6/R8 Replacing a Physical Drive A failed physical drive displays a red X on the drive carrier.
Pegasus3 Product Manual Troubleshooting To replace a physical drive: 1. Press the release button to unlock the drive carrier. The drive carrier handle swings out. 2. Grasp the handle and gently pull the drive carrier out of the Pegasus unit and place it onto a staticfree surface.
Promise Technology 1. Pegasus3 R4/R6/R8 Remove the four mounting screws, then slide the failed drive out of the carrier. Mounting screw Physical drive Mounting screw Mounting screw Mounting screw Drive carrier handle 2. Place the replacement drive into the carrier then install the four mounting screws. Tighten the screws just until they are snug. Position the drive carrier handle in an outward position and slide the drive carrier back into the Pegasus unit. 3.
Pegasus3 Product Manual Troubleshooting Physical Drive Warning Message If you see messages that says, “ajar HDD from the backplane,” you must reseat the physical drives. To reseat the physical drives: 1. On the Pegasus unit, press and hold the Power Button LED until it turns red. 2. Wait until the Power Button LED goes dark. 3. For each drive carrier, press the Release button, pull the drive carrier part way out of the unit, then press the drive carrier back in until it locks.
Promise Technology Pegasus3 R4/R6/R8 Disk Array and Logical Drive Problems Disk array and logical drive troubleshooting includes: • “Disk Array Degraded / Logical Drive Critical” • “Disk Array Offline / Logical Drive Offline” • “Repairing an Offline Disk Array or Logical Drive” • “Rebuilding a Disk Array” • “Incomplete Array” • “Unreadable Disk Warning” Disk array problems typically result from a physical drive failure. The most common problem is a degraded disk array.
Pegasus3 Product Manual Troubleshooting Disk Array Offline/Logical Drive Offline Disk arrays are made up of physical drives. Logical drives are created on the disk array. When a disk array and its logical drives go Offline, the data stored in the logical drives is no longer accessible. RAID 0 logical drives go Offline when ONE physical drive is removed or fails. RAID 1, 1E, 5, and 10 logical drives go Offline when TWO physical drives are removed or fail.
Promise Technology Pegasus3 R4/R6/R8 To recreate your logical drive: 1. Identify the failed physical drive. See “Locating a Physical Drive” on page 197. 2. Replace the failed drive. See “Replacing a Physical Drive” on page 198. 3. If the disk array had more than one physical drive, delete the disk array and re-create it. See “Deleting a Disk Array” on page 121 and “Creating a Disk Array and Logical Drive with the Wizard” on page 112. 4. Restore the data from your backup source.
Pegasus3 Product Manual Troubleshooting Incomplete Array A more serious, but far less common problem is an Incomplete Array. An incomplete array results from a physical drive that fails or becomes missing during: • RAID level migration • Disk array transport Migration Normally, if a physical drive or the controller fails during migration, the disk array goes critical, and you can rebuild it.
Promise Technology Pegasus3 R4/R6/R8 If you choose NOT to accept the incomplete array: 1. Click Cancel in the incomplete array dialog box. 2. Do one of the following: • • Delete the array. This action deletes all logical drives on the array. • • Replace the missing physical drive. Unreadable Disk Warning Your Pegasus logical drive displays on the computer’s desktop as a removable-drive icon (right).
Pegasus3 Product Manual Troubleshooting Subsystem Problems Subsystem problem troubleshooting includes: • “Diagnosing a Subsystem Problem” • “Overheating” • “Power Supply” Diagnosing a Subsystem Problem Check System Status on the Dashboard tab. If a yellow ! Status box: or red X 1. icon. Click the name link of the component with the red X appears in the System System Status box on the Dashboard The System Status list contains a list of all the components with their appending status.
Promise Technology Pegasus3 R4/R6/R8 Overheating Overheating is a potentially serious condition because the excessively high temperatures can lead to physical drive failure and controller malfunction. Overheating usually results from: • Fan failure • Inadequate air circulation around the Pegasus unit Fan Failure The larger fan on the back of the Pegasus unit cools the physical drives and the RAID controller. The smaller fan cools power supply. Cooling fans are not field-replaceable.
Pegasus3 Product Manual Troubleshooting Inadequate Air Circulation Air circulation around the Pegasus unit might be a more complex problem. Check for these conditions: • Accumulated dust or objects blocking the fans. • Less than a minimum of 13 cm (5 inches) space between the back of the unit and the wall or other object. • Ambient temperature above 35°C (95°F) where the unit is operating. To cool down a Pegasus unit: • Correct any problems identified above. • Shut down the Pegasus unit.
Promise Technology Pegasus3 R4/R6/R8 Connection Problems Cables If the installation of the cables and components are correctly installed, but they don't function properly, or at all, some of the possible reason could be: • A connector is dirty or corroded • A connector is loose or damaged • A cable looks OK outside but has an open circuit inside • The wrong cable was used. Look for the Thunderbolt logo on the cable.
Pegasus3 Product Manual Troubleshooting Performance Monitor The Performance Monitor display can be useful for diagnosing performance issues that will not necessarily trigger any alerts to appear in the System Status display or event logs. You can use it for testing performance of different drive types. To display the Performance Monitor information, choose Performance Monitor from the Admin dropdown menu in the Menu Bar.
Promise Technology Pegasus3 R4/R6/R8 Contacting Technical Support Promise offers local Phone Support for Pegasus series during normal business hours: For telephone support and business hours click here (http://www.promise.com/ContactUs) Web support and Live Chat is offered 24/7 Web: https://support.promise.com Live Chat: http://www.promise.com/us/Support Please be sure to register your product at PROMISE eSupport (https://support.promise.com ) The information below is required for troubleshooting.
Pegasus3 Product Manual Troubleshooting United States 580 Cottonwood Drive Milpitas, Ca 95035, USA Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Australia Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com EMEA Netherlands Science Park Eindhoven 5228 5692 EG Son, The Netherlands Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.
Promise Technology Pegasus3 R4/R6/R8 Norway ITF Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Belguim Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Luxembourg Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com United Kingdom Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.
Pegasus3 Product Manual Troubleshooting Korea Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Hong Kong Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Singapore Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Japan 3F, Mura Matsu Bldg, 3-8-5, Hongo Bunkyo-ku Tokyo 113-0033, Japan Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.
Promise Technology Pegasus3 R4/R6/R8 Limited Warranty PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components for a period of three (3) years; b) will conform to Promise’s specifications; c) will be free from defects in material and workmanship under normal use and service.
Pegasus3 Product Manual Troubleshooting Disclaimer of other warranties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, Promise disclaims any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.
Promise Technology Pegasus3 R4/R6/R8 Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. Promise is not liable for any damage to equipment or data loss resulting from the use of any product.
Pegasus3 Product Manual Troubleshooting Return ONLY the specific product covered by the warranty. Do not ship cables, manuals, CDs, etc. USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road Fremont, CA 94538 Asia-Pacific: Please return the product to your dealer or retailer or Contact Promise technical support for instructions before shipping the product. Other Countries Please check Promise E-Support: https://support.promise.
