SMARTSTOR NS2300N Product Manual Version 1.
SmartStor NS2300N Product Manual Copyright © 2008 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Contents Chapter 1: Introduction to SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Protocol Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Key Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Specifications . .
SmartStor NS2300N Product Manual Chapter 4: SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Working with SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Opening SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Opening the MSN Window . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Opening the Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Choosing a SmartNAVI Language . . . . . .
Contents Chapter 4: SmartNAVI, cont. Managing Share Folders, cont. Changing Share Folder Permissions . . . . . . . . . . . . . . . . . . . .65 Deleting a Share Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Mounting a Share Folder / Creating a Network Drive . . . . . . . .66 Un-mounting a Share Folder / Disconnecting a Network Drive 66 Making Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Configuring a NAS System . . . . . . . . . . . . . . . . . . . .
SmartStor NS2300N Product Manual Chapter 5: PASM, cont. Managing Users and Groups, cont. Viewing a List of Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 Creating a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Adding Members to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Removing Members from a Group . . . . . . . . . . . . . . . . . . . . . .87 Deleting a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 5: PASM, cont. Making Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 Viewing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 Setting up SMTP Authentication . . . . . . . . . . . . . . . . . . . . . . .108 Viewing the Email Alert List . . . . . . . . . . . . . . . . . . . . . . . . . .109 Adding an Email Alert Recipient . . . . . . . . . . . . . . . . . . . . . . .109 Deleting an Email Alert Recipient . . . . . . . . . . . . . . .
SmartStor NS2300N Product Manual Chapter 7: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 Responding to an Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . .123 Checking the System Status LED . . . . . . . . . . . . . . . . . . . . . . . . .124 Checking Disk Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 Replacing a Failed Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 Checking RAID Volume Status in PASM .
Chapter 1: Introduction to SmartStor • About This Manual (page 1) • Architecture (page 2) • Protocol Support (page 2) • Key Benefits (page 2) • Specifications (page 3) • Compatible Backup Software (page 4) • Client OS Support (page 4) • Browser Support (page 4) Promise Technology’s SmartStor NS2300N is a network attached storage (NAS) solution for external storage targeted for small and medium business (SMB) users and small office/home office (SOHO) users.
SmartStor NS2300N Product Manual Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them. Warning A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. Architecture The SmartStor NS2300N’s architecture is based on the Freescale MPC8313 microprocessor and the Promise PDC20771 Serial ATA RAID Controller. The Gigabit Ethernet port is used for the data transfer and management.
Chapter 1: Introduction to SmartStor Specifications • Disk drive support: • Two 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives • Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions to Serial ATA 1.0 specification (SATA II, phase I specification) • SATA specification of 3 Gb/s transfers with CRC error-checking • Hot-swapping of disk drives • Tagged command queuing • Native command queuing • Drive roaming among channels • S.M.A.R.T.
SmartStor NS2300N Product Manual Compatible Backup Software SmartStor NS2300N is compatible with the following backup software products: • VERITAS® NetBackup/Backup Exec™ • CA BrightStor™ARCserve/Enterprise • LEGATO® NetWorker™ • Syncsort Backup Express • Microsoft Backup Software for Windows 95/98/NT/2000/ME/XP • Dantz Retrospect for Macintosh Client OS Support Microsoft Windows: • Vista Business, Enterprise, and Ultimate; Server 2003, XP Professional, 2000 • Supports Intel IA32, AMD64 and
Chapter 2: Installation and Setup • Unpacking the SmartStor NS2300N (page 5) • Installing Disk Drives (page 7) • Connecting to the Network (page 7) • Connecting the Power (page 7) • Installing the Software (page 8) • Setting up the SmartStor (page 11) • Connecting to PASM (page 15) • Shutting Down the SmartStor (page 18) Unpacking the SmartStor NS2300N The SmartStor NS2300N box contains the following items: • SmartStor NS2300N Unit • Power cord • Quick Start Guide • 12V DC Power Adapt
Figure 1. SmartStor NS2300N Front View Disk Drive Drive Carrier Drive Status LED Drive Activity LED Ethernet Activity LED Power Button System Status LED Note: This SmartStor is shown without the front door. Figure 2.
Installing Disk Drives You can populate the SmartStor NS2300N with SATA 1.5 Gb/s or 3.0 Gb/s disk drives. For optimal performance, install disk drives of the same model and capacity. Your disk drives will become a RAID Volume on the SmartStor. To install disk drives: 1. Open the door on the front of the SmartStor enclosure. 2. Pull a disk drive carrier from the enclosure. See Figure 1. 3.
Installing the Software The SmartNAVI software connects your PC to the SmartStor, sets up the SmartStor, sets up network drives on your PC, and performs backups. To install the software: 1. Insert the CD into your CDROM. 2. Double-click the SmartNAVI installer icon (right). 3. Click the Next button to begin installation. The License Agreement screen appears.
4. Click the “I accept the terms...” option, then click the Next button. The Choose Destination Location screen appears. 5. Optional. Click the Browse... button to choose a new install location for the software. Click the Next button. The Ready to Install screen appears.
6. Click the Install button to proceed with installation. When the installation is finished, the final installation screen appears. 7. Click to Finish button to close the installer. With the Online Registration box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register.
The installer adds a SmartNAVI icon to the: • Start menu • Application tray SmartNAVI loads automatically every time your Windows OS starts. Setting up the SmartStor The SmartNAVI performs the setup procedures on your SmartStor. After the procedure is done, you will have a default folder on the SmartStor, set up as a network drive on your PC. You can change the network settings, create RAID volumes, add and mount folders on your SmartStor after initial setup using SmartNAVI.
5. Type admin in the Username, Password, and Confirm fields, then click the Login button. This action creates a default user and logs the default user into SmartNAVI. The Main Window opens. 6. 7. Choose a Setup Mode and click the button: • One Click Setup – Loads a collection of default settings. Recommended for most users. • Advanced Setup – Enables you to make your own settings. Recommended for advanced users. Click the OK button to continue.
8. Choose Automatic (DHCP) or Manual network settings. If you chose Manual settings, type entries for each of the following parameters in the fields provided: 9. • Computer (NAS system) Name • IP Address • Subnet Mask • Gateway • Primary and Secondary DNS – optional Click the Next button to continue. 10. Choose the following values from their respective dropdown menus: • Timezone • Year • Month • Day • Time in Hours, Minutes, and Seconds 11. Click the Next button to continue. 12.
You can now copy files to and from the folder on the SmartStor. To access this folder from other PCs, see “Chapter 3: Connecting to the SmartStor” on page 19. To create additional RAID Volumes and folders, see “Chapter 5: PASM” on page 79.
Connecting to PASM The Promise Advanced Storage Manager (PASM) software is factory-installed on the SmartStor system. PASM runs in the browser on your PC.
PASM in your Browser To log into PASM in your browser: 1. Start your Browser. 2. In the Browser address field, type in the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 15. Note that the IP address shown below is only an example. The IP address you type into your browser might be different. • PASM uses an HTTP connection . . . . . . . . . . . . . . . . . . . . . . .http:// • Enter the SmartStor’s IP address . . . . . . . . . . . . . . . . . 192.168.1.
PASM in SmartNAVI To log into PASM through SmartNAVI: 1. On the Windows desktop, right-click the SmartNAVI icon (right). 2. Choose Open Advanced Management from the popup menu. SmartNAVI icon Your default browser starts and the PASM login screen displays. 3. Type admin in both the User Name and Password fields, then click the Login button. The user name and password are case sensitive. For more information about PASM, see “Chapter 5: PASM” on page 79.
Shutting Down the SmartStor To shut down the SmartStor, press and hold the power button until the system status LED turns red. See Figure 3. When the system status LED goes dark, the SmartStor has shut down. To restart the SmartStor, press the power button again. Figure 3. Press and hold the Power button System Status LED Power Button Note: This SmartStor is shown without the front door.
Chapter 3: Connecting to the SmartStor • Setting up a Network Drive on a Windows PC (page 19) • Setting up a Network Drive on a UNIX or Linux PC (page 22) • Setting up a Network Drive on a Macintosh PC (page 26) • Connecting a USB Printer to SmartStor (page 29) • Setting up the Print Server on SmartStor (page 30) • Setting up Windows Printing (page 30) • Setting up Linux Printing (page 32) • Setting up Macintosh Printing (page 35) • Connecting a USB Drive (page 37) • Disconnecting a USB D
SmartStor NS2300N Product Manual 3. In the Computer name field, type the IP address of the SmartStor and click the Search button. See “Finding the SmartStor’s IP Address” on page 15. The SmartStor appears in the search results list. SmartStor (NS2300N) found on the network 4. Double-click the SmartStor to show the Public folder and any other folders you have created.
Chapter 3: Connecting to the SmartStor 5. Right-click the folder you want and choose Map Network Drive from the dropdown menu. The Map Network Drive dialog box appears. 6. In the Map Network Drive dialog box, choose a drive letter and click the Finish button. 7. Double-click the My Computer icon on your Windows desktop.
SmartStor NS2300N Product Manual The folder on the SmartStor appears under My Computer as a network drive. SmartStor (NS2300N) under Network Drives You can now copy files to and from the folder on the SmartStor. Setting up a Network Drive on a UNIX or Linux PC Before you can access the SmartStor from a UNIX or Linux PC, you must configure the SmartStor to communicate with UNIX and Linux. On the Windows PC 1. Start PASM. See “PASM in your Browser” on page 16 or “PASM in SmartNAVI” on page 17. 2.
Chapter 3: Connecting to the SmartStor 3. In the Information tab, click the Enable button next to UNIX/Linux. 4. Click the OK button in the confirmation box. 5. Click the File Sharing icon in the tree. 6. Click the Modify tab. 7. Check the Unix/Linux box, then click the OK button. The UNIX/Linux file sharing enables UNIX and Linux PCs to access folders on the SmartStor. In this case, access is given for the PUBLIC folder. 8. Click the Sharing Setup icon in the tree. 9.
SmartStor NS2300N Product Manual 11. Click the Add button. On the UNIX/Linux PC with Command Line Interface 1. Open a terminal window. 2. Create a new folder for the SmartStor. Type mkdir SmartStor and press Enter. 3. Mount the SmartStor. Type mount 192.168.1.1:/VOLUME1/PUBLIC/ SmartStor and press Enter. Note that the IP address shown above is only an example. The IP address you type in your terminal window will be different. See “Finding the SmartStor’s IP Address” on page 15.
Chapter 3: Connecting to the SmartStor 3. Double-click the SmartStor (NS2300) on the network. 4. Double-click the folder you want. If this is the first time you accessed this folder, an Authentication dialog box opens. 5. Type the user name and password in the respective fields, then click the OK button. The default user name is admin. The default password is admin. The user name and password are case sensitive. Leave the Domain field blank. The folder opens.
SmartStor NS2300N Product Manual Setting up a Network Drive on a Macintosh PC Before you can access the SmartStor from a Macintosh (MacOS X) PC, you must configure the SmartStor to communicate with the MacOS. On the Windows PC 1. Start PASM. See “PASM in your Browser” on page 16 or “PASM in SmartNAVI” on page 17. 2. In the Tree, click the + beside the File & Print icon to expand the Tree, then click the Protocol Control icon. 3. In the Information tab, click the Enable button next to Macintosh. 4.
Chapter 3: Connecting to the SmartStor 7. Check the Macintosh box, then click the OK button. The Macintosh file sharing enables Macintosh PCs to access folders on the SmartStor. In this case, access is given for the PUBLIC folder. On the Macintosh PC 1. From the Go menu, choose Connect to Server. 2. In the Connect to Server dialog box, type afp://192.168.1.1 and click the Connect button. Note that the IP address shown below is only an example.
SmartStor NS2300N Product Manual The default user name is admin. The default password is admin. The user name and password are case sensitive. 4. In the NS2300 dialog box, click the folder you want, then click the OK button. 5. In the NS2300 Welcome screen, click the OK button.
Chapter 3: Connecting to the SmartStor A window opens on the Macintosh desktop to access the folder on the SmartStor. You can now copy files to and from the folder on the SmartStor. Connecting a USB Printer to SmartStor To connect a USB printer to the SmartStor: 1. Set up your printer according to the printer’s Setup Guide or User Manual. 2. Install the printer drivers onto your PC as described in the printer’s Setup Guide or User Manual. 3.
SmartStor NS2300N Product Manual Setting up the Print Server on SmartStor To set up the SmartStor’s print server: 1. Start PASM. See “PASM in your Browser” on page 16 or “PASM in SmartNAVI” on page 17. 2. In the Tree, on the left side of the PASM screen, click the + beside the File & Print icon to expand the Tree. 3. Click the Protocol Control icon, then click the Printer Server tab. 4. Click the Enable option button beside Printer Server. 5. Click the OK button to save your settings.
Chapter 3: Connecting to the SmartStor The user name and password are case sensitive. 5. Right-click the usbptr1 icon folder and choose Connect... from the dropdown menu. 6. When the warning message about printer drivers appears, click the OK button to continue.
SmartStor NS2300N Product Manual 7. In the Add Printer Wizard, click the Manufacturer and model name of your USB printer, then click the OK button. 8. In the Add Printer Wizard, click the OK button. 9. To verify printer installation, in the Windows Start menu, choose Settings, then Printers and Faxes. The Printers and Faxes screen appears. The usbptr1 is the USB printer on the SmartStor. Setting up Linux Printing This procedure is for a RedHat Enterprise Linux 4 configuration.
Chapter 3: Connecting to the SmartStor 3. Click the Forward button. 4. In the Name field, type a name for the printer, such as NAS_printer, a description, and click the Forward button. 5. From the Select a queue type dropdown menu, choose Network Windows (SMB). 6. Scroll the list and click the triangle icon beside NS2300. USBPTR01 appears below NS2300. USBPTR01 represents the USB printer connected to the SmartStor. 7. Highlight USBPTR01 and click the Forward button.
SmartStor NS2300N Product Manual The user name and password are case sensitive. The Printer Model dialog box opens. 8. From the dropdown menu, choose the manufacturer of your printer. From the model list, highlight the model of your computer. Then click the Forward button. 9. Click the Finish button.
Chapter 3: Connecting to the SmartStor USBPTR01 is added to your printer list. Setting up Macintosh Printing To set up printing on a Macintosh PC: 1. From the Apple Menu, choose System Preferences. 2. Double-click the Print & Fax icon. 3. Click the Setup Printers button. 4. In the Printer List, click the Add icon. The Printer List displays a new panel. 5. 6.
SmartStor NS2300N Product Manual 7. Type the user name and password in the respective fields, then click the OK button. The default user name is admin. The default password is admin. The user name and password are case sensitive. The printer list displays a new panel. 8. Highlight the USBPTR01 in the list. USBPRT01 represents the USB printer connected to the SmartStor. 9. In the Printer Model popup menu, choose the make of your printer. 10. In the Model Name list, choose the model of your printer.
Chapter 3: Connecting to the SmartStor 11. Click the Add button. USBPTR01 is added to your printer list. Connecting a USB Drive To connect a USB drive to the SmartStor, attach the USB cable from your external drive to one of the USB connections on the back of the SmartStor. If you have a USB memory stick, attach it directly to one of the USB connections or use a USB cable, whichever is more convenient.
SmartStor NS2300N Product Manual usbdisk folder does not appear. See “Formatting an External USB Drive or Memory Stick” on page 104. Windows PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Windows PC. USB drive connected to the SmartStor Follow the procedure “Setting up a Network Drive on a Windows PC” on page 19, but choose the usbdisk folder instead of the public folder.
Chapter 3: Connecting to the SmartStor Linux PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Linux PC. Follow the procedure “Setting up a Network Drive on a UNIX or Linux PC” on page 22, but choose the USBDISK folder instead of the PUBLIC folder. Macintosh PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Macintosh PC.
SmartStor NS2300N Product Manual Disconnecting a USB Drive To disconnect a USB drive or memory stick from the SmartStor: 1. Be sure that no files on the USB drive or memory stick are still open. 2. Unplug the USB drive or memory stick from the SmartStor. The SmartStor automatically unmounts the USB drive or memory stick. Setting-up Apple iTunes The iTunes server plug-in enables SmartStor to be a shared resource in the Apple iTunes user interface.
Chapter 3: Connecting to the SmartStor 4. Click the NAS Management icon. 5. Click the Add Plugin button. 6. Do one of the following actions: 7. • Type the name of the plug-in file • Click the folder icon, navigate to the plug-in file, click it, then click the Open button Click the OK button. After a few moments, the plug-in is added. Warning Do not disconnect the power or shut down the SmartStor while the plug-in installation is running! 8. Click the Configure Plugin button.
SmartStor NS2300N Product Manual The plug-in’s name turns red. 10. Click the Enable button. After a moment, the Service Status changes to ON. The plug-in is now installed SmartStor. Note You can also install the iTunes plug-in using PASM. See “Adding Plug-ins” on page 94 and “Enabling and Disabling Plug-ins” on page 95. Installing and Configuring Apple iTunes After you have installed the iTunes plug-in, your system is ready to install and configure iTunes. 1. Go to the Apple website and download iTunes.
Chapter 3: Connecting to the SmartStor Click on the SmartStor to display the items stored there.
SmartStor NS2300N Product Manual 44
Chapter 4: SmartNAVI • Working with SmartNAVI (page 45) • Managing Users and Groups (page 50) • Managing RAID Volumes (page 55) • Managing Backups (page 58) • Managing Share Folders (page 64) • Making Management Settings (page 67) • Managing Downloads (page 75) Working with SmartNAVI The SmartNAVI software connects your PC to the SmartStor, performs backups, changes the network settings, create RAID volumes, add and mounts folders, and manages file downloads from the Internet.
SmartStor NS2300N Product Manual Opening the MSN Window To open the MSN Window, do one of the following actions: • If the Main Window is open – Click the close of the Main Window. icon at the top right corner • If neither Window is open – Right-click the SmartNAVI icon in the application tray and choose Open SmartNAVI from the popup menu. The MSN Window opens.
Chapter 4: SmartNAVI Choosing a SmartNAVI Language To choose a language: 1. Go to the MSN Window. 2. Click the Language dropdown menu and choose the language you prefer. Starting the Advanced Storage Manager (PASM) This feature opens Promise Advanced Storage Manager (PASM) in your default browser. See the PASM online help or “Chapter 5: PASM” on page 79 for more information.
SmartStor NS2300N Product Manual MSN Window 1. 2. Click the system in the NAS List that you want to open in PASM. Click the Open Advanced Management icon (right). The PASM login screen appears in your browser. SmartNAVI Tray Icon 1. Right-click the SmartNAVI icon in the application tray. 2. Choose Open Advanced Management in the popup menu. The PASM login screen appears in your browser. Browser To use this method, you must know the IP address of the NAS system.
Chapter 4: SmartNAVI Closing SmartNAVI To close SmartNAVI: 1. Click the close icon in the top right corner of the Main Window. 2. Click the close icon in the top right corner of the MSN Window. If you close SmartNAVI this way, you can open it from the application tray icon. Alternative Method To close SmartNAVI: 1. 2. Right-click the SmartNAVI icon in the application tray. Choose Close from the popup menu. If you close SmartNAVI this way, you must open it from the Start menu.
SmartStor NS2300N Product Manual Managing Users and Groups This category includes the following topics: • Creating a User (page 50) • Creating the Default User (page 51) • Changing User Passwords (page 51) • Changing User Permissions (page 51) • Viewing a List of Users (page 52) • Deleting a User (page 52) • Creating a Group (page 52) • Viewing a List of Groups (page 53) • Adding Members to a Group (page 53) • Deleting Members from a Group (page 53) • Deleting a Group (page 54) Creati
Chapter 4: SmartNAVI Creating the Default User This feature creates the default user for SmartNAVI. Important If you change to a new default user, the previous default user’s network drives, backup schedules, username, and password information all will be deleted. To create the default user: 1. 2. Go to the MSN Window. Click the Default User icon (right). The Default User Setting dialog box opens. OR 1. Right-click the SmartNAVI icon in the application tray. 2. Choose Default User from the popup menu.
SmartStor NS2300N Product Manual To change permissions: 1. Go to the Main Window. 2. Click the Share Folder icon. 3. Click the Share Folder Permission button. 4. Click the share folder whose permissions you want to change. The folder name turns red. 5. For each user in the list, click one of the following options: • Deny access • Read only • Read and Write “Guest” is the only other default user. 6. Click the OK button. The permission change happens immediately.
Chapter 4: SmartNAVI 4. Type a Group name in the field provided. Up to 16 characters, A-Z, 0-9, and _. No spaces. 5. Optional. Move members to the Selected User list to add them. Or add them later. 6. Click the OK button. Viewing a List of Groups To view a list of Groups: 1. Go to the Main Window. 2. Click the User Management icon. 3. Click the Group List button. Adding Members to a Group Note A User can only belong to one Group.
SmartStor NS2300N Product Manual 4. Click the Group whose membership you want to change. 5. Move members to the Available User list to delete them. 6. Click the OK button. Deleting a Group Before you can delete a Group, you must first delete all of the Members from the Group. See “Deleting Members from a Group” on page 53. To delete a Group: 1. Go to the Main Window. 2. Click the User Management icon. 3. Click the Delete User button. 4. Click the Group you want to delete. 5.
Chapter 4: SmartNAVI Managing RAID Volumes This category includes the following topics: • Creating a RAID Volume (page 55) • Expanding a RAID Volume (page 55) • Viewing RAID Volume Status (page 56) • Viewing a List of RAID Volumes (page 56) • Recreating a RAID Volume (page 57) Creating a RAID Volume To create a RAID volume: 1. Go to the Main Window. 2. Click the Volume Configuration icon. 3. Click the Create Volume button. 4. Choose Automatic or Manual RAID Volume creation.
SmartStor NS2300N Product Manual The RAID volume takes several minutes to expand and initialize, depending on the size of your disk drives. Notes Expansion is only available when your NAS system has the proper combination of RAID volume and free disk drives. For additional expansion options or to change the RAID level of your volume, use PASM. See “Migrating a RAID Volume” on page 102.
Chapter 4: SmartNAVI Recreating a RAID Volume Caution When you recreate a RAID volume, you delete all the data saved in the volume. Back up any important data before you recreate a volume. To recreate a RAID volume: 1. Go to the Main Window. 2. Click the Volume Configuration icon. 3. Click the Recreate Volume button. 4. Choose Automatic or Manual RAID Volume creation. If you chose Manual, choose the type of RAID Volume you want: 5.
SmartStor NS2300N Product Manual Managing Backups This category includes the following topics: • Doing a Backup Now (page 58) • Scheduling a Backup (page 59) • Viewing Backup Schedules (page 60) • Changing a Scheduled Backup (page 60) • Deleting a Scheduled Backup (page 61) • Restoring Backed-up Files (page 61) • Viewing the Backup Event Log (page 62) • Saving the Event Log (page 62) • Clearing the Event Log (page 63) Doing a Backup Now This feature enables you to perform an immediate bac
Chapter 4: SmartNAVI SmartNAVI Tray Icon Before you can backup from the SmartNAVI tray icon, you must create a backup schedule. See “Scheduling a Backup” on page 59. 1. Right-click the SmartNAVI icon in the application tray. 2. Choose Backup Now in the popup menu. The backup begins immediately. The amount of time required depends on the size and number of files being backed up. The backed up files will appear on the NAS system in a folder named BACKUPDATA_your username.
SmartStor NS2300N Product Manual Viewing Backup Schedules To view the list of current schedules: 1. Go to the Main Window. 2. Click the SmartSYNC icon. 3. Click the Schedule List button. The list of all backup schedules appears. Changing a Scheduled Backup You can schedule backups by the hour, day, or week. To change the scheduled backup of files from your PC to the NAS system: 1. Go to the Main Window. 2. Click the SmartSYNC icon. 3. Click the Schedule List button. 4.
Chapter 4: SmartNAVI Deleting a Scheduled Backup Note Deleting a scheduled backup has no effect upon any files previously backed-up to the SmartStor. To delete a scheduled backup: 1. Go to the Main Window. 2. Click the SmartSYNC icon. 3. Click the Schedule List button. 4. Click the schedule you want to delete. 5. Click the Delete button. 6. Click the Yes button in the confirmation box.
SmartStor NS2300N Product Manual 6. 7. If you chose Restore to a specific folder, do one of the following actions: • Type the name of an existing folder in the field provided • Type the name of an new folder in the field provided • Click the Folder icon and navigate to the target folder Click the Restore button. The restoration begins immediately. The amount of time required depends on the size and number of files being restored.
Chapter 4: SmartNAVI To save a copy of the Backup Event Log as a text file: 1. Go to the Main Window. 2. Click the SmartSYNC icon. 3. Click the Event Log button. 4. Click the Save button. 5. Optional. Change the file name or save to a different location. 6. Click the Save button in the Save dialog box. Clearing the Event Log Note Before you clear the Backup Event Log, consider saving a copy for future reference. See “Saving the Event Log” on page 62. To clear the Backup Event Log: 1.
SmartStor NS2300N Product Manual Managing Share Folders This category includes the following topics: • Creating a Share Folder (page 64) • Opening a Share Folder (page 64) • Viewing a List of Share Folders (page 65) • Changing Share Folder Permissions (page 65) • Deleting a Share Folder (page 65) • Mounting a Share Folder / Creating a Network Drive (page 66) • Un-mounting a Share Folder / Disconnecting a Network Drive (page 66) Creating a Share Folder To create a new share folder: 1.
Chapter 4: SmartNAVI Viewing a List of Share Folders To view a list of Share Folders: 1. Go to the Main Window. 2. Click the Share Folder icon. 3. Double-click the individual share folder to view its contents. Changing Share Folder Permissions The Admin user always has read and write permission. All other users have readonly permission by default. To change permissions: 1. Go to the Main Window. 2. Click the Share Folder icon. 3. Click the Share Folder Permission button. 4.
SmartStor NS2300N Product Manual 5. Click the OK button. 6. Click the Delete button. 7. Click the Yes button in the first confirmation box. 8. Type Yes then click the OK button in the second confirmation box. Mounting a Share Folder / Creating a Network Drive To mount a share folder (Linux) or create a network drive (Windows): 1. Go to the Main Window. 2. Click the Share Folder icon. 3. Click the Mount Share Folder button. 4. Click the share folder you want to mount or make a network drive.
Chapter 4: SmartNAVI Making Management Settings This category includes the following topics: • Configuring a NAS System (page 67) • Changing Network Settings (page 69) • Locating the SmartStor (page 70) • Choosing a Default NAS System (page 70) • Enabling or Disabling Event Notification (page 70) • Viewing the System Event Log (page 71) • Adding Plug-ins (page 71) • Viewing a List of Plug-ins (page 72) • Viewing Plug-in Version Numbers (page 72) • Enabling and Disabling Plug-ins (page 73
SmartStor NS2300N Product Manual 3. Click the Advanced Setup button. 4. Choose Automatic (DHCP) or Manual network settings. If you chose Manual settings, type entries for each of the following parameters in the fields provided: • Computer (NAS system) Name • IP Address • Subnet Mask • Gateway • Primary and Secondary DNS – optional Click the Next button to continue. 5.
Chapter 4: SmartNAVI Note When you create your RAID volume in PASM, you can choose additional options, such as Multiple RAID volumes. See “Setting up SmartStor with the Setup Wizard” on page 83. Changing Network Settings Caution If your NAS system is on a network, check with your Network Administrator before you change the network settings. Incorrect settings can result in address conflicts and connection failures. To change your network settings: 1. Go to the Main Window. 2.
SmartStor NS2300N Product Manual Locating the SmartStor This feature helps you to physically locate a NAS system. To locate a SmartStor: 1. Go to the MSN Window. 2. Click the system in the NAS List that you want to locate. 3. Click the Locate NAS icon (right). On the NAS system you chose: • The buzzer sounds three times • The Status LED blinks (right) System Status LED Choosing a Default NAS System This feature sets the default NAS system (SmartStor) for the MSN window and SmartNAVI tray icon.
Chapter 4: SmartNAVI Disabling Event Notification To disable event notification: 1. Right-click the SmartNAVI icon in the application tray. 2. Uncheck Event Notice in the popup menu. Viewing the System Event Log NAS events report functions and status of the NAS system. The Event Log displays the 20 most recent events. Events are reported by date, time, severity (information or warning) and description. To view the NAS system’s Event Log: 1. Go to the Main Window. 2. Click the NAS Management icon.
SmartStor NS2300N Product Manual 3. Click the Add Plugin button. 4. Do one of the following actions: 5. • Type the name of the plug-in file • Click the folder icon, navigate to the plug-in file, click it, then click the Open button Click the OK button. After a few moments, the plug-in is added. Warning Do not disconnect the power or shut down the SmartStor while the plug-in installation is running! 6. Click the Configure Plugin button. The newly added plug-in appears in the list.
Chapter 4: SmartNAVI Enabling and Disabling Plug-ins Enabling Plug-ins You must add a plug-in to SmartStor before you can use this function. To enable a plug-in: 1. Go to the Main Window. 2. Click the NAS Management icon. 3. Click the Configuration Plugin button. 4. Click the Plug-in you want to enable. The plug-in's name turns red. 5. Click the Enable button. After a moment, the Service Status changes to ON.
SmartStor NS2300N Product Manual 3. Click the Configuration Plugin button. 4. Click the Plug-in you want to remove. The plug-in's name turns red. 5. Click the Remove button. 6. Click the Yes button in the confirmation box. The plug-in is removed from SmartNAVI. If you need the plug-in later, you can reinstall it. See “Adding Plug-ins” on page 71.
Chapter 4: SmartNAVI Managing Downloads This category includes the following topics: • Adding a Link (page 75) • Viewing the Download List (page 76) • Removing a Link (page 76) • Pausing and Resuming a Download (page 76) • Viewing the Downloaded List (page 77) • Opening a Downloaded File (page 77) • Deleting a Downloaded File (page 77) Adding a Link Note This feature requires a plug-in for each NAS system. See “Adding Plug-ins” on page 71.
SmartStor NS2300N Product Manual The file’s link is added to the Download List. Downloading begins automatically. Torrent files are saved to the download folder on the NAS system. Viewing the Download List The Torrent files in this list have not been downloaded yet. To view the Download List: 1. Go to the Main Window. 2. Click the Download Station icon. 3. Click the Download List button. Downloading began automatically when you added the links.
Chapter 4: SmartNAVI 2. Click the Download Station icon. 3. Click the Download List button. 4. Click the link of the paused file download you want to resume. 5. Click the Start button. Viewing the Downloaded List The Torrent files in this list have been downloaded. To view a list of downloaded files: 1. Go to the Main Window. 2. Click the Download Station icon. 3. Click the Downloaded List button. Torrent files are saved to the download folder on the NAS system.
SmartStor NS2300N Product Manual 4. Click the file you want to delete. 5. Click the Delete button. 6. Click the Yes button in the confirmation box. The link and corresponding Torrent file in the download folder on the NAS system are deleted.
Chapter 5: PASM • Connecting to PASM (below) • Choosing a Language (page 82) • Navigating in PASM (page 82) • Logging out of PASM (page 82) • Setting up SmartStor with the Setup Wizard (page 83) • Managing Users and Groups (page 85) • Managing File & Print Services (page 90) • Managing RAID Volumes (page 100) • Managing Backups (page 105) • Managing the Network Connection (page 106) • Making Management Settings (page 108) • Managing Services (page 112) Connecting to PASM The Promise
SmartStor NS2300N Product Manual PASM in your Browser To log into PASM in your browser: 1. Start your Browser. 2. In the Browser address field, type in the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 15. Note that the IP address shown below is only an example. The IP address you type into your browser will be different. • PASM uses an HTTP connection . . . . . . . . . . . . . . . . . . . . . . .http:// • Enter the SmartStor’s IP address . . . . . . . . . . . . . . .
Chapter 5: PASM PASM in SmartNAVI To log into PASM through SmartNAVI: 1. On the Windows desktop, right-click the SmartNAVI icon (right). 2. Choose Open Advanced Management from the popup menu. SmartNAVI icon Your default browser starts and the PASM login screen displays. 3. Type the user name and password in the respective fields, then click the Login button. The default user name is admin. The default password is admin. The user name and password are case sensitive.
SmartStor NS2300N Product Manual Choosing a Language To choose a language, click the Language menu in the PASM Header and choose the language you prefer. Navigating in PASM The Tree is the primary navigation tool in PASM. Categories of functions listed with a + sign before the icon. Icons for specific functions are listed under the categories. Click the + sign to show the functions. Click the function icons to display their information on the screen. Each function has one or more tabs in its screen.
Chapter 5: PASM Setting up SmartStor with the Setup Wizard If you used the SmartNAVI Setup Wizard to set up your SmartStor, you do not need to run the Setup Wizard in PASM. If you have not yet set up your SmartStor: 1. In the Tree, click the + beside the Wizard icon, then on the Setup Wizard icon to display the Setup Wizard screen. 2. Click the Next button to start the Setup Wizard. The Step 1 screen appears. 3. Optional. In the Computer Name field, enter a name for the SmartStor.
SmartStor NS2300N Product Manual 11. Check the Enable box to the right of the services you plan to use. • Windows – Enables file access from Windows PCs. Also required to use the SmartStor as a print server. • Unix/Linux – Enables file access from Unix and Linux PCs • Macintosh – Enables file access from Macintosh PCs • FTP – Enables file access from PCs using FTP 12. Optional. Type new names into the Workgroup Name and Computer Description fields. 13. Click the Next button to continue.
Chapter 5: PASM Managing Users and Groups This category includes the following topics: • Viewing a List of Users (page 85) • Creating a User (page 85) • Changing the Administrator’s Password (page 85) • Changing a User's Password (page 86) • Deleting a User (page 86) • Viewing a List of Groups (page 86) • Creating a Group (page 87) • Adding Members to a Group (page 87) • Removing Members from a Group (page 87) • Deleting a Group (page 88) • Viewing Quotas (page 88) • Setting Quotas (
SmartStor NS2300N Product Manual 3. Click the Change Password tab. 4. Type a new password into the fields provided. 5. Click the OK button. If you forget your new password, you reset the SmartStor to the default Administrator’s password. See “Restoring the Default Password” on page 124. Changing a User's Password To change a user’s password: 1. In the Tree, click the + beside the Users & Groups icon. 2. Click the User Management icon. 3. Click the Change Password tab. 4.
Chapter 5: PASM Creating a Group Groups are composed of users. You can assign permissions to a group, the same as you would do with individual users. You can create up to 256 groups. To create a group: 1. In the Tree, click the + beside the Users & Groups icon. 2. Click the Group Management icon. 3. Click the Create tab. 4. Type a group name in the field provided. 5. Click the OK button. Adding Members to a Group You must create a group before you can assign members to it.
SmartStor NS2300N Product Manual Deleting a Group You must remove all members from the group before you can delete the group. See “Removing Members from a Group” on page 87. To delete a group: 1. In the Tree, click the + beside the Users & Groups icon. 2. Click the Group Management icon. 3. Click the Delete tab. 4. Click the option button next to the group you want to delete. 5. Click the OK button. Viewing Quotas Quotas are portions of storage space that you assign to each user or group.
Chapter 5: PASM 6. If you chose Limited Quota, type a number into the field provided. This number represents how many MB of data the user or group can access. 7. Click the OK button. Note If you set different size quotas for the user and the group, SmartStor will use the smaller quota.
SmartStor NS2300N Product Manual Managing File & Print Services This category includes the following topics: • Setting up Windows Access (page 90) • Setting up UNIX/Linux Access (page 91) • Setting up for Macintosh Access (page 92) • Setting up for FTP Access (page 93) • Setting up your Print Server (page 94) • Adding Plug-ins (page 94) • Viewing a List of Plug-ins (page 95) • Enabling and Disabling Plug-ins (page 95) • Removing Plug-ins (page 96) • Viewing a List of Folders (page 96) •
Chapter 5: PASM • Administrator Name • Administrator Password See your Network Administrator for help with this information. 8. Optional. If you chose an Workgroup, enter the Workgroup name into the field provided: See your Network Administrator for help with this information. 9. Click the OK button to save your settings. 10. In the Tree, click the + beside the Sharing Setup icon. 11. Click the Windows Sharing tab. 12. Choose a folder from the Folder Name dropdown menu. 13.
SmartStor NS2300N Product Manual 5. Enter the Domain name into the field provided. See your Network Administrator for help with this information. 6. Click the OK button to save your settings. 7. In the Tree, click the + beside the File Sharing icon. 8. Click the Modify tab. 9. From the Folder name dropdown menu, choose the folder you want to access. 10. Check the UNIX/Linux box. 11. Click the OK button to save your settings. 12. In the Tree, click the + beside the Sharing Setup icon. 13.
Chapter 5: PASM Setting up for FTP Access To set up FTP access for your folders: 1. In the Information tab, click the Enable button next to FTP. 2. Click the OK button in the confirmation box. 3. To change FTP settings, click the FTP Sharing tab. 4. To specify a new Command Port number, type the number into the field provided. Port 21 is typically used for the Command Port. 5. To specify a range of passive data port numbers, type those numbers into the fields provided.
SmartStor NS2300N Product Manual Setting up your Print Server Your USB printer must be connected to the SmartStor and powered before you can set up the Print Server. To set up the SmartStor as a printer server: 1. In the Tree, click the + beside the File & Print icon to expand the Tree. 2. Click the Protocol Control icon, then click the Printer Server tab. 3. Click the Enable option button beside Printer Server. 4. Click the OK button to save your settings.
Chapter 5: PASM 4. From the Folder dropdown menu, choose the Folder that contains the plug-in file. 5. In the File Name field, type the name of the plug-in file. Or highlight the file and copy the name, then paste the name into the field. 6. Click the OK button to begin the installation. Warning Do not disconnect the power or shut down the SmartStor while the plug-in installation is running! When the installation is done, PASM displays a notification dialog box. 7.
SmartStor NS2300N Product Manual 2. Click the Protocol Control icon. 3. In the Information tab, click the Disable button next to the plug-in you want to disable. 4. Click the OK button in the confirmation box. After a moment, the Service Status changes to OFF. The plug-in is now disabled.
Chapter 5: PASM If the service you want is OFF, see: “Setting up Windows Access” on page 90 “Setting up UNIX/Linux Access” on page 91 “Setting up for Macintosh Access” on page 92 “Setting up for FTP Access” on page 93 Adding a Folder A folder is the entity that appears as a Network Drive on your PC. To add a folder: 1. In the Tree, click the + beside the File & Print icon. 2. Click the File Sharing icon. 3. Click the Create tab. 4.
SmartStor NS2300N Product Manual 6. In the confirmation box, click the OK button to confirm. Setting up Windows Sharing for a Folder Windows sharing assigns user access the folders on your SmartStor. By default all users and groups have read-only access. To set up Windows sharing for a folder: 1. In the Tree, click the + beside the File & Print icon. 2. Click the Sharing Setup icon. 3. Click the Windows Sharing tab. 4.
Chapter 5: PASM 7. Click the Add button. Be sure the UNIX/Linux service is running for this folder. See “Setting up UNIX/Linux Access” on page 91. Setting up FTP Sharing for a Folder FTP sharing assigns user access the folders on your SmartStor. By default all users and groups have read-only access. To set up FTP sharing for a folder: 1. In the Tree, click the + beside the File & Print icon. 2. Click the Sharing Setup icon. 3. Click the FTP Sharing tab. 4.
SmartStor NS2300N Product Manual Managing RAID Volumes This category includes the following topics: • Viewing RAID Volume Status (page 100) • Viewing Disk Drive Information (page 101) • Creating a RAID Volume (page 101) • Designating a Spare Drive (page 102) • Migrating a RAID Volume (page 102) • Deleting a RAID Volume (page 103) • Viewing an External USB Drive or Memory Stick (page 104) • Formatting an External USB Drive or Memory Stick (page 104) Viewing RAID Volume Status RAID status ref
Chapter 5: PASM Viewing Disk Drive Information To view information about a disk drive: 1. 2. In the Tree, click the + beside the RAID & File System icon. Click the RAID Management icon. The RAID Status tab displays the current RAID system and its status. 3. In the Disk List, double-click a disk drive icon. The disk drive information displays under Disk Status. Creating a RAID Volume On SmartStor, the term RAID Volume refers to one or more disk drives working together as a RAID logical drive.
SmartStor NS2300N Product Manual Designating a Spare Drive If you have an unassigned disk drive, you can assign it as a spare drive. For more information, see “Spare Drive” on page 107 and “Automatic Rebuilding” on page 108. To assign a spare drive: 1. In the Tree, click the + beside the RAID & File System icon. 2. Click the RAID Management icon. 3. Click the Create tab. 4. From the RAID Level dropdown menu, choose Spare Disk. 5.
Chapter 5: PASM Deleting a RAID Volume Caution When you delete a RAID Volume, you delete all the folders in the RAID volume and all the data saved in the folders. Back up any important data before you delete a RAID Volume. Note You cannot delete a RAID Volume while a background activity is running, such as Migration or Rebuild. Wait until these activities are completed. To delete a RAID Volume: 1. In the Tree, click the + beside the RAID & File System icon. 2. Click the RAID Management icon. 3.
SmartStor NS2300N Product Manual Viewing an External USB Drive or Memory Stick To view a USB drive or memory stick attached to the SmartStor: 1. 2. In the Tree, click the + beside the RAID & File System icon. Click the RAID Management icon. The USB drive or memory stick appears as a USB External Disk 3. Click the File System Management icon. The USB drive or memory stick appears as a Volume called USBDISK.
Chapter 5: PASM Managing Backups This category includes the following topics: • Enabling One Touch Backup (page 105) Enabling One Touch Backup One Touch Backup is a feature that enables you to backup specified folders from your PC to the SmartStor by pressing a button on the front of the SmartStor. To enable One Touch Backup: 1. In the Tree, click the + beside the Backup icon. 2. Click the Client Backup icon. 3. In the One Touch Backup tab, click the Enable option. 4. Click the OK button.
SmartStor NS2300N Product Manual Managing the Network Connection This category includes the following topics: • Viewing Network Setup Information (page 106) • Making Network Settings (page 106) • Working with Jumbo Frames (page 107) Viewing Network Setup Information To view network setup information: 1. In the Tree, click the + beside the Network icon. 2. Click the Network Setup icon.
Chapter 5: PASM 8. Optional. If you chose Specify an IP address, enter the following settings in the fields provided: • IP Address • Subnet Mask • Default Gateway IP Address • Primary Domain Name Server IP Address • Secondary Domain Name Server IP Address See your Network Administrator for help in making these settings. 9. Click the OK button to save your settings.
SmartStor NS2300N Product Manual Making Management Settings This category includes the following topics: • Viewing the Event Log (page 108) • Setting up SMTP Authentication (page 108) • Viewing the Email Alert List (page 109) • Adding an Email Alert Recipient (page 109) • Deleting an Email Alert Recipient (page 109) • Upgrading the System Firmware (page 110) • Enabling and Disabling the Buzzer (page 110) • Viewing UPS Status (page 110) • Setting up a UPS (page 111) Viewing the Event Log T
Chapter 5: PASM 7. Next to SMTP Authentication: • Click the Yes option button to enable authentication. • Click the No option button to disable authentication. Note that most SMTP servers require authentication. 8. 9. If you enabled authentication, to the following: • In the User Name field, type the mail server account name. • In the Password field, type the password of the mailer server account. Click the OK button.
SmartStor NS2300N Product Manual Upgrading the System Firmware See “Upgrading the Firmware” on page 147. Enabling and Disabling the Buzzer The SmartStor has a buzzer that sounds when the SmartStor is finished booting and when a problem is detected. The buzzer is enabled by default. Promise recommends that you leave the buzzer enabled. To disable the buzzer: 1. In the Tree, click the + beside the Management icon. 2. Click the Buzzer icon. 3. Click the Disable option button. 4. Click the OK button.
Chapter 5: PASM Setting up a UPS To set up a UPS: 1. Attach the APC UPS to one of the SmartStor’s USB ports. 2. In the Tree, click the + beside the Management icon. 3. Click the APC UPS icon. 4. Click the Setup tab. The Setup tab enables you to tell the SmartStor how and when to shutdown after a power failure.
SmartStor NS2300N Product Manual Managing Services This category includes the following topics: • Setting System Date and Time (page 112) • Running the Network Time Protocol (page 112) • Viewing the Results of NTP Synchronization (page 113) • Rebooting the SmartStor (page 113) • Shutting Down the SmartStor (page 114) • Booting the SmartStor After a Shutdown (page 114) • Locating the SmartStor (page 114) • Viewing System Information (page 115) • Viewing Enclosure Information (page 115) •
Chapter 5: PASM 8. 9. Under Schedule, choose one of the options: • Disable – Disables NTP synchronization • Do it at once – Performs a synchronization when you click the OK button. • Time interval by hour – Set an hourly interval for a synchronization to happen. • Daily – Sets the time of day when the synchronization happens. • Weekly – Sets the time of day and day of the week when the synchronization happens. Click the OK button.
SmartStor NS2300N Product Manual Shutting Down the SmartStor The only time you need to shut down the SmartStor is to replace the disk drive cooling fan or the power supply. See “Appendix B: Maintenance” on page 145. During and after the shutdown, none of your folders will be accessible from your networked PCs. Using PASM To shut down the SmartStor: 1. In the Tree, click the + beside the System icon. 2. Click the Reboot / Shutdown icon. 3. Click the Shutdown option. 4. Click the OK button. 5.
Chapter 5: PASM Viewing System Information To view system information: 1. In the Tree, click the + beside the System icon. 2. Click the System Information icon. 3. Click the System Information tab. System Information includes: • Operating System – Embedded Linux • Firmware Version – Changes when you upgrade the firmware.
SmartStor NS2300N Product Manual Enabling the Smart Fan The Smart Fan is a feature that turns off the fan to save energy and reduce noise when the fan is not needed to cool the SmartStor enclosure. The Smart Fan is enabled by default. To enable the Smart Fan: 1. In the Tree, click the + beside the System icon. 2. Click the System Information icon. 3. Click the Enclosure Information tab. 4. Under Fan Control, click the Enable option. 5. Click the OK button.
Chapter 6: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 120) • RAID Volume Migration (page 121) • RAID Volume Migration (page 121) Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple disk drives to be combined together into a RAID Volume. You create a RAID Volume on your SmartStor when you perform the setup procedure, either in SmartNAVI or the PASM Setup Wizard.
SmartStor NS2300N Product Manual RAID 0 – Stripe When a RAID Volume is striped, the read and write blocks of data are interleaved between the sectors of multiple disk drives. Performance is increased, since the workload is balanced between drives or “members” that form the RAID Volume. Identical drives are recommended for performance as well as data storage efficiency. Data Stripe disk drives Figure 1.
Chapter 6: Technology Background RAID 1 – Mirror When a RAID Volume is mirrored, identical data is written to a pair of disk drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data will be accessed first. With RAID 1, if one disk drive fails or has errors, the other mirrored disk drive continues to function.
SmartStor NS2300N Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID level for your Volume. The following discussion summarizes some advantages, disadvantages and applications for each choice.
Chapter 6: Technology Background RAID Volume Migration Migration is the process of: • Changing the RAID level • Adding disk drives but keeping the same RAID level In the migration process, the existing RAID Volume is called the Source. The proposed RAID Volume is called the Target. Each target RAID Volume has certain requirements and they are different for each RAID level. You must meet all of the requirements in order to successfully migrate a RAID Volume.
SmartStor NS2300N Product Manual Partition and Format When you create a RAID Volume on SmartStor, the RAID Volume is automatically partitioned and formatted for you. To use your RAID Volume, you must create Folders on the RAID Volume and assign services to those Folders according to your requirements. SmartStor provides file services for Windows, UNIX/Linux and Macintosh, so all of those PCs can access the folders on the SmartStor, even though each PC might have a different file system.
Chapter 7: Troubleshooting • Responding to an Audible Alarm (page 123) • Checking the System Status LED (page 124) • Checking Disk Status LEDs (page 124) • Replacing a Failed Disk Drive (page 124) • Checking RAID Volume Status in PASM (page 125) • Checking File System Status in PASM (page 127) • Checking the Event Log in PASM (page 128) • Checking Enclosure Status in PASM (page 131) • Resolving Connections with SmartNAVI (page 132) • Solving Network Connection Problems (page 133) • Rest
SmartStor NS2300N Product Manual Checking the System Status LED The SmartStor system status LED (see Figure 1.) reports the condition of the Enclosure fan and power supply: • Green – Normal Enclosure function • Amber – There is a problem with the fan or power supply • Red – The fan, power supply, or file system has failed If your SmartStor is configured to work with a UPS, it will continue to run after a power supply failure. Checking Disk Status LEDs The disk status LEDs (see Figure 1.
Chapter 7: Troubleshooting 4. Install a new disk drive into the carrier. 5. Place the carrier with the new disk drive back into the open slot in the SmartStor. If the failed drive belonged to a RAID Volume, the RAID Volume will begin rebuilding as soon as the new drive is installed. During the Rebuild, the Disk Status LED show amber. When the Rebuild is finished, the Disk Status LED turns green.
SmartStor NS2300N Product Manual • RAID 0 Volumes go offline after a disk drive failure. A RAID 0 Volume cannot be rebuilt. All data on the Volume is lost. Additional Details about Rebuilds • The Rebuild takes several minutes, depending on the size of your disk drives. • During a rebuild, you can access your folders on the SmartStor. • When you replace the failed disk drive with a new disk drive, the new disk drive becomes a Free Drive.
Chapter 7: Troubleshooting 4. 5. On the Recover tab, click the option button beside the invalid RAID Volume. Click the OK button. The SmartStor will reboot itself to update its configuration and recognize the RAID Volume. Important Running the Recover function might erase some or all of your SmartStor settings. If that condition happens, run the NAS Setup Wizard. See “Setting up the SmartStor” on page 11.
SmartStor NS2300N Product Manual 4. Click the Rebuild File System button. 5. In the confirmation box, type yes into the field provided, then click the OK button. Checking the Event Log in PASM To view the Event Log in PASM: To check Enclosure status: 1. Start PASM. See “PASM in your Browser” on page 80. Or see “PASM in SmartNAVI” on page 81. 2. 3. In the Tree, click the + beside the Management icon. Click the Event Log icon. The Event Log displays. See Figure 4. Figure 4. The PASM Event Log 4.
Chapter 7: Troubleshooting Responding to Events All events are reported in the Event Log. Most events are simply reports that the SmartStor is responding to your commands. Many events are also reported via email. The SmartStor’s buzzer sounds for serious events that require your attention.
SmartStor NS2300N Product Manual Reported Event System fan speed is lower than 1800 RPM. Check the system before continuing. Corrective Action Only reported when the Smart Fan is disabled. See page 116. Replace the fan. See “Contacting Technical Support” on page 140. AC Power failure. System Restore the AC power. Then restart the SmartStor. will shut down. See “Connecting the Power” on page 7.
Chapter 7: Troubleshooting Reported Event Corrective Action Migration or Rebuilding RAID Volume Migration or Rebuild was aborted on array X aborted at Y% (stopped) by user action. Migration or Rebuilding RAID Volume Migration or Rebuild has aborted on array X aborted at Y% (stopped) because of an error. Check the disk drives. because of error. See page 124. Check the RAID Volume. See page 125. RAID status: "OFFLINE". Check the disk drives. See page 124. Replace the The NS2300N X volume failed drive.
SmartStor NS2300N Product Manual Figure 5. The Enclosure Information tab with malfunctions shown Overheat icon Failed fan icon Out-of-spec power icon The corrective action you take depends on the nature of the problem: • If CPU temperature is above specification: • Be sure there is adequate air flow around the SmartStor. • Be sure the ambient temperature is below 35°C (95°F). • Check the fan speed. • If the fan speed is below specification, contact Technical Support. See page 140.
Chapter 7: Troubleshooting Figure 6. Power Button, System Status and Ethernet Activity LEDs System Status LED Ethernet Activity LED Power Button Note: This SmartStor is shown without the front door. Solving Network Connection Problems Most network connection problems are the result of poor connections.
SmartStor NS2300N Product Manual Checking Your Email Inbox If you enabled Mail Alert in PASM, the SmartStor will send you an email message when a problem arises. Look for a message from “root.” Figure 7. Email message from the SmartStor. See “Adding an Email Alert Recipient” on page 109 for more information about email alerts. Restoring the Default Password Normally, you change your password in PASM. See “Changing the Administrator’s Password” on page 85.
Chapter 7: Troubleshooting Figure 8. Reset button and System Status LED Reset button System Status LED Resolving a Windows Firewall Issue If you a running a personal firewall on your Windows PC, the firewall might prevent the you from accessing the SmartStor over your network. Follow this procedure to add an exception for the SmartStor: 1. From the Windows Start menu, choose Settings, then Network Connections. The Network Connections window opens. 2.
SmartStor NS2300N Product Manual See “Finding the SmartStor’s IP Address” on page 15. 10. In the External Port field, type 49152. 11. Click the UDP option button. 12. In the Internal Port field, type 49152. 13. Click the OK button. Figure 9. Windows Firewall Advanced Service Settings 14. Click the OK buttons in the Advanced Settings, Windows Firewall, and Local Area Connection Properties dialog boxes.
Chapter 8: Support • Frequently Asked Questions (below) • Contacting Technical Support (page 140) • Limited Warranty (page 143) • Returning Product For Repair (page 145) Frequently Asked Questions Also see “Chapter 7: Troubleshooting” on page 123. The SmartStor worked OK until I turned it off. When I turned it on again, my Windows network drive connection no longer works. When you powered up the SmartStor, the DHCP server assigned a different IP address to the SmartStor.
SmartStor NS2300N Product Manual I tried to connect my SmartStor as a network drive using SmartSYNC, but Windows displayed an error message. There might be an IP address conflict between the SmartStor and another device on your network. See your Network Administrator for assistance. I cannot log into the SmartStor with through the AD Domain. Be sure you use a “domain name\user name” when you log into the SmartStor using SMB, FTP, or AFP. You must use the “\” character.
Chapter 8: Support Can I do a One Touch Backup or a regular Backup on a protected folder or file on my Windows PC? No. Windows does not allow SmartSYNC to access protected folders and files. If you want to perform a backup, you must first disable protection on your folders and files. Which FTP clients are compatible with the SmartStor’s FTP server? Promise recommends FTP clients that support Unicode, such as Filezilla or Smart FTP for Windows, Filezilla for Linux, and Transmit v3.5.5 for Macintosh.
SmartStor NS2300N Product Manual Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
Chapter 8: Support Europe, Africa, Middle East E-mail Support e-Support On-Line Fax Support +31 (0) 40 256 9463 Attn: Technical Support Phone Support +31 (0) 40 235 2600 If you wish to write us for support: Promise Technology Europe B.V.
SmartStor NS2300N Product Manual Taiwan E-mail Support e-Support On-Line Fax Support +886 3 578 2390 Attn: Technical Support Phone Support +886 3 578 2395 (ext. 8822, 8823) If you wish to write us for support: Promise Technology, Inc. 2F, No. 30, Industry E. Rd. IX Science-based Industrial Park Hsin-Chu 30075, Taiwan (R.O.C.
Chapter 8: Support Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
SmartStor NS2300N Product Manual No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product; b) repair the product.
Chapter 8: Support Returning Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Product model and serial number (required) • Return shipping address • Daytime phone number • Description of the problem • Copy of the original purchase invoice The technician will assist you in determining whether the product
SmartStor NS2300N Product Manual You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.
Appendix A: Maintenance • Upgrading the Firmware (below) • Upgrading the Software (page 148) • Connection Problems After Restart (page 149) Upgrading the Firmware Follow this procedure to upgrade the firmware on your SmartStor. Downloading the Firmware Upgrade File To download the upgrade file: 1. Point your browser to http://www.promise.com/support/support_eng.asp. 2. Download the NS2300N firmware upgrade file to your PC. 3.
SmartStor NS2300N Product Manual Upgrading the Software Follow this procedure to upgrade the SmartNAVII configuration software on your PC. The software upgrade file automatically overwrites the existing SmartNAVI installation on your PC. Important To configure the SmartStor, you must install the software onto a PC running Windows Vista, 2003 Server, XP Professional, or 2000. Downloading the Software Upgrade File To download the upgrade file: 1. Point your browser to http://www.promise.
Appendix A: Maintenance Connection Problems After Restart If your SmartStor’s network settings were set to Obtain an IP address automatically, your DHCP server might assign a different IP address to the SmartStor when you restart the SmartStor after is was shutdown for repairs. This condition does not apply if you assigned your SmartStor’s IP address manually. If you experience network drive or printer connection failures, check the SmartStor’s current IP address.
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Appendix B: Important Information GNU General Public License This product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see the GNU General Public License (“GPL”) for the exact terms and conditions of this license at www.gnu.org. The GPL source code incorporated into the product is available for free download at our web site www.promise.com/support/download/download_eng.asp.
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Index BT server plug-in 71, 94 buttons Extend File System 102 power 6, 132 reset 135 buzzer enable/disable 110 one beep 7 patterns 123 A about this manual 1 action status, RAID Volume 100 AD domain 90, 138 add email alert recipient 109 folder 84 plug-ins in PASM 94 plug-ins in SmartNAVI 71 spare drive 102 user 83 add member to group PASM 87 SmartNAVI 53 Add Printer Wizard 32 Advanced Setup 12 APC UPS 111 architecture, SmartStor 2 audible alarm 123 Authentication dialog box 25 C cable, network 133 clear
SmartStor NS2300N Product Manual D downloads, cont.
Index F H fan hub, network cooling 6 speed 115, 132 FAT16 file format 138 FAT32 file format 37, 138 file protocol support 3 file system events 129 rebuilding 127 status 127 finding SmartStor’s IP address firewall, Windows 135 firmware, updating 147 folder add 84 FTP sharing 99 names 138 services 96 UNIX/Linux sharing 98 view 96 Windows sharing 98 formatting memory stick 104 RAID Volume 101 USB drive 104 free disks 101 FTP access setup 93 client encoding 93 clients 138, 139 sharing setup 99 I icon Smar
SmartStor NS2300N Product Manual M network drive setup, cont.
Index power status 115 print server, setup 30, 94 printer, name in Linux 33 printing Macintosh 35 Windows 30 protected folders and files protocols supported 2 Public folder 13, 20, 24 PASM, cont.
SmartStor NS2300N Product Manual recipient, email alert 139 add 109 delete 109 recover RAID volume 126, 139 recreate RAID volume in SmartNAVI 57 remove group member PASM 87 SmartNAVI 53 replacing a disk drive 124 resolving connections 132 restore backup files 61 RJ45 connector 7 share folder, cont.
Index stripe RAID 118, 120 subnet mask 13, 83, 107 switch, network 133 system events 129 system status LED 7, 103, SmartNAVI, cont.
SmartStor NS2300N Product Manual user name NS4300N 36 PASM 80, 81 SmartNAVI 12 SmartStor 25, 27, 30, 33 user, add PASM 85 SmartNAVI 50 through Setup Wizard 83 view, cont.
