SMARTSTOR NS4300N Product Manual Version 2.
SmartStor NS4300N Product Manual Copyright © 2008 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Contents Chapter 1: Introduction to SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Protocol Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Key Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Specifications . .
SmartStor NS4300N Product Manual Chapter 4: One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Enabling One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Creating a Backup Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Performing a One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . .47 Viewing Your Backup Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Restoring Backed-up Files . . . . . .
Contents Chapter 5: SmartNAVI, cont. Managing Backups, cont. Restoring Backed-up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Viewing the Backup Event Log . . . . . . . . . . . . . . . . . . . . . . . . .68 Saving the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Clearing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Managing Share Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SmartStor NS4300N Product Manual Chapter 6: PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Connecting to PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 PASM in your Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 PASM in SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Choosing a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Navigating in PASM . .
Contents Chapter 6: PASM, cont. Managing RAID Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Viewing RAID Volume Status . . . . . . . . . . . . . . . . . . . . . . . . .107 Viewing Disk Drive Information . . . . . . . . . . . . . . . . . . . . . . . .108 Creating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 Designating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .109 Migrating a RAID Volume . . . . . . . . . . . . . . . . . . . .
SmartStor NS4300N Product Manual Chapter 6: PASM, cont. Managing the System, cont. Restarting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 Locating the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . .125 Viewing Enclosure Information . . . . . . . . . . . . . . . . . . . . . . . .126 Enabling the Smart Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 8: Troubleshooting, cont. Checking Enclosure Status in PASM . . . . . . . . . . . . . . . . . . . . . .146 Solving Network Connection Problems . . . . . . . . . . . . . . . . . . . . .147 Verifying Connections with SmartNAVI . . . . . . . . . . . . . . . . . .149 Checking Your Email Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150 Restoring the Default Password . . . . . . . . . . . . . . . . . . . . . . . . . .150 Resolving a Windows Firewall Issue . . . . . . . . . .
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Chapter 1: Introduction to SmartStor • About This Manual (page 1) • Architecture (page 2) • Protocol Support (page 2) • Key Benefits (page 2) • Specifications (page 3) • Compatible Backup Software (page 4) • Client OS Support (page 4) • Browser Support (page 4) Promise Technology’s SmartStor NS4300N is a network attached storage (NAS) solution for external storage targeted for small and medium business (SMB) users and small office/home office (SOHO) users.
SmartStor NS4300N Product Manual Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them. Warning A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. Architecture The SmartStor NS4300N’s architecture is based on the Freescale MPC8343 microprocessor and the Promise PDC40719 Serial ATA RAID Controller. The Gigabit Ethernet port is used for the data transfer and management.
Chapter 1: Introduction to SmartStor • SmartSYNC Backup Utility • Setup Wizard Utility Specifications • Disk drive support: • Four 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives • Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions to Serial ATA 1.
SmartStor NS4300N Product Manual • Hardware monitoring of: • Fan • Disk status • Temperature • One-Touch button • Power • Enclosure status Compatible Backup Software SmartStor NS4300N is compatible with the following backup software products: • VERITAS® NetBackup/Backup Exec™ • CA BrightStor™ARCserve/Enterprise • LEGATO® NetWorker™ • Syncsort Backup Express • Microsoft Backup Software for Windows 95/98/NT/2000/ME/XP • Dantz Retrospect for Macintosh Client OS Support Microsoft Window
Chapter 2: Installation and Setup • Unpacking the SmartStor NS4300N (page 5) • Installing Disk Drives (page 7) • Connecting to the Network (page 7) • Connecting the Power (page 7) • Installing the Software (page 8) • Setting up the SmartStor (page 11) • Connecting to PASM (page 15) • Shutting Down the SmartStor (page 18) Unpacking the SmartStor NS4300N The SmartStor NS4300N box contains the following items: • SmartStor NS4300N Unit • Ethernet cable • Quick Start Guide • Power cord •
SmartStor NS4300N Product Manual Figure 1. SmartStor NS4300N Front View Disk Drive Drive Carrier Disk Status LED Disk Activity LED Power Button System Status LED Ethernet Activity LED One Touch Backup Button Note: This SmartStor is shown without the front door. Figure 2.
Chapter 2: Installation and Setup Installing Disk Drives You can populate the SmartStor NS4300N with SATA 1.5 Gb/s or 3.0 Gb/s disk drives. For optimal performance, install disk drives of the same model and capacity. Your disk drives will become a RAID Volume on the SmartStor. To install disk drives: 1. Open the door on the front of the SmartStor enclosure. 2. Pull a disk drive carrier from the enclosure. See Figure 1. 3.
SmartStor NS4300N Product Manual Installing the Software The SmartNAVI software connects your PC to the SmartStor, sets up the SmartStor, sets up network drives on your PC, and performs backups. To install the software: 1. Insert the CD into your CDROM. 2. Double-click the SmartNAVI installer icon (right). 3. Click the Next button to begin installation. The License Agreement screen appears.
Chapter 2: Installation and Setup 4. Click the “I accept the terms...” option, then click the Next button. The Choose Destination Location screen appears. 5. Optional. Click the Browse... button to choose a new install location for the software. Click the Next button. The Ready to Install screen appears.
SmartStor NS4300N Product Manual 6. Click the Install button to proceed with installation. When the installation is finished, the final installation screen appears. 7. Click to Finish button to close the installer. With the Online Registration box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register.
Chapter 2: Installation and Setup The installer adds a SmartNAVI icon to the: • Start menu • Application tray SmartNAVI loads automatically every time your Windows OS starts. Setting up the SmartStor The SmartNAVI performs the setup procedures on your SmartStor. After the procedure is done, you will have a default folder on the SmartStor, set up as a network drive on your PC.
SmartStor NS4300N Product Manual 5. Type admin in the Username, Password, and Confirm fields, then click the Login button. This action creates a default user and logs the default user into SmartNAVI. The Main Window opens. 6. 7. Choose a Setup Mode and click the button: • One Click Setup – Loads a collection of default settings. Recommended for most users. • Advanced Setup – Enables you to make your own settings. Recommended for advanced users. Click the OK button to continue.
Chapter 2: Installation and Setup If you chose Advanced Setup, go to the next step. 8. Choose Automatic (DHCP) or Manual network settings. If you chose Manual settings, type entries for each of the following parameters in the fields provided: 9. • Computer (NAS system) Name • IP Address • Subnet Mask • Gateway • Primary and Secondary DNS – optional Click the Next button to continue. 10.
SmartStor NS4300N Product Manual You can now copy files to and from the folder on the SmartStor. To access this folder from other PCs, see “Chapter 3: Connecting to the SmartStor” on page 19. To create additional RAID Volumes and folders, see “Chapter 6: PASM” on page 85.
Chapter 2: Installation and Setup Connecting to PASM The Promise Advanced Storage Manager (PASM) software is factory-installed on the SmartStor system. PASM runs in the browser on your PC. You can access PASM: • Directly in your browser. See page 16. • From SmartNAVI. See page 17.
SmartStor NS4300N Product Manual PASM in your Browser To log into PASM in your browser: 1. Start your Browser. 2. In the Browser address field, type in the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 15. Note that the IP address shown below is only an example. The IP address you type into your browser will be different. • PASM uses an HTTP connection . . . . . . . . . . . . . . . . . . . . . . .http:// • Enter the SmartStor’s IP address . . . . . . . . . . . . . . .
Chapter 2: Installation and Setup PASM in SmartNAVI To log into PASM from SmartNAVI: SmartNAVI icon 1. On the Windows desktop, right-click the SmartNAVI icon (right). 2. Choose Open Advanced Management from the popup menu. Your default browser starts and the PASM login screen displays. 3. Type admin in both the User Name and Password fields, then click the Login button. The user name and password are case sensitive. For more information about PASM, see “Chapter 6: PASM” on page 85.
SmartStor NS4300N Product Manual Shutting Down the SmartStor To shut down the SmartStor, press and hold the power button for five seconds. See Figure 3. The system status LED turns red, then goes dark. To restart the SmartStor, press the power button again. Figure 3. Press and hold the Power button for 5 seconds Power Button System Status LED Note: This SmartStor is shown without the front door.
Chapter 3: Connecting to the SmartStor • Setting up a Network Drive on a Windows PC (page 19) • Setting up a Network Drive on a UNIX or Linux PC (page 22) • Setting up a Network Drive on a Macintosh PC (page 26) • Connecting a USB Printer to SmartStor (page 29) • Setting up the Print Server on SmartStor (page 30) • Setting up Windows Printing (page 30) • Setting up Linux Printing (page 32) • Setting up Macintosh Printing (page 35) • Connecting a USB Drive (page 37) • Disconnecting a USB D
SmartStor NS4300N Product Manual 3. In the Computer name field, type the IP address of the SmartStor and click the Search button. See “Finding the SmartStor’s IP Address” on page 15. The SmartStor appears in the search results list. SmartStor (NS4300N) found on the network 4. Double-click the SmartStor to show the Public folder and any other folders you have created.
Chapter 3: Connecting to the SmartStor 5. Right-click the folder you want and choose Map Network Drive from the dropdown menu. The Map Network Drive dialog box appears. 6. In the Map Network Drive dialog box, choose a drive letter and click the Finish button. 7. Double-click the My Computer icon on your Windows desktop.
SmartStor NS4300N Product Manual The folder on the SmartStor appears under My Computer as a network drive. SmartStor (NS4300N) under Network Drives You can now copy files to and from the folder on the SmartStor. Setting up a Network Drive on a UNIX or Linux PC Before you can access the SmartStor from a UNIX or Linux PC, you must configure the SmartStor to communicate with UNIX and Linux. On the Windows PC 1. Start PASM. See “PASM in your Browser” on page 16 or “PASM in SmartNAVI” on page 17. 2.
Chapter 3: Connecting to the SmartStor 3. In the Information tab, click the Enable button next to UNIX/Linux. 4. Click the OK button in the confirmation box. 5. Click the File Sharing icon in the Tree. 6. Click the Modify tab. 7. Check the Unix/Linux box, then click the OK button. The UNIX/Linux file sharing enables UNIX and Linux PCs to access folders on the SmartStor. In this case, access is given for the PUBLIC folder. 8. Click the Sharing Setup icon in the Tree. 9.
SmartStor NS4300N Product Manual 11. Click the Add button. On the UNIX/Linux PC with Command Line Interface 1. Open a terminal window. 2. Create a new folder for the SmartStor. Type mkdir SmartStor and press Enter. 3. Mount the SmartStor. Type mount 192.168.1.214:/VOLUME1/PUBLIC/ SmartStor and press Enter. Note that the IP address shown above is only an example. The IP address you type in your terminal window will be different. “Finding the SmartStor’s IP Address” on page 15.
Chapter 3: Connecting to the SmartStor 3. Double-click the SmartStor (NS4300) on the network. 4. Double-click the folder you want. If this is the first time you accessed this folder, an Authentication dialog box opens. 5. Type the user name and password in the respective fields, then click the OK button. The default user name is admin. The default password is admin. The user name and password are case sensitive. Leave the Domain field blank. The folder opens.
SmartStor NS4300N Product Manual Setting up a Network Drive on a Macintosh PC Before you can access the SmartStor from a Macintosh (Mac OS X) PC, you must configure the SmartStor to communicate with the MacOS. On the Windows PC 1. Start PASM. See “PASM in your Browser” on page 16 or “PASM in SmartNAVI” on page 17. 2. In the Tree, click the + beside the File & Print icon to expand the Tree, then click the Protocol Control icon. 3. Next to Macintosh, click the Enable button. 4.
Chapter 3: Connecting to the SmartStor 7. Check the Macintosh box, then click the OK button. The Macintosh file sharing enables Macintosh PCs to access folders on the SmartStor. In this case, access is given for the PUBLIC folder. On the Macintosh PC 1. From the Go menu, choose Connect to Server. 2. In the Connect to Server dialog box, type afp://192.168.1.214 and click the Connect button. Note that the IP address shown below is only an example.
SmartStor NS4300N Product Manual The default user name is admin. The default password is admin. The user name and password are case sensitive. 4. In the NS4300 dialog box, click the folder you want, then click the OK button. 5. In the NS4300 Welcome screen, click the OK button.
Chapter 3: Connecting to the SmartStor A window opens on the Macintosh desktop to access the folder on the SmartStor. You can now copy files to and from the folder on the SmartStor. Connecting a USB Printer to SmartStor To connect a USB printer to the SmartStor: 1. Set up your printer according to the printer’s Setup Guide or User Manual. 2. Install the printer drivers onto your PC as described in the printer’s Setup Guide or User Manual. 3.
SmartStor NS4300N Product Manual Setting up the Print Server on SmartStor To set up the SmartStor’s print server: 1. Start PASM. See “PASM in your Browser” on page 16 or “PASM in SmartNAVI” on page 17. 2. In the Tree, on the left side of the PASM screen, click the + beside the File & Print icon to expand the Tree. 3. Click the Protocol Control icon, then click the Printer Server tab. 4. Click the Enable option button beside Printer Server. 5. Click the OK button to save your settings.
Chapter 3: Connecting to the SmartStor The user name and password are case sensitive. 5. Right-click the usbptr1 icon folder and choose Connect... from the dropdown menu. 6. When the warning message about printer drivers appears, click the OK button to continue.
SmartStor NS4300N Product Manual 7. In the Add Printer Wizard, click the Manufacturer and model name of your USB printer, then click the OK button. 8. To verify printer installation, in the Windows Start menu, choose Settings, then Printers and Faxes. The Printers and Faxes screen appears. The usbptr1 is the USB printer on the SmartStor. Setting up Linux Printing This procedure is for a RedHat Enterprise Linux 4 configuration.
Chapter 3: Connecting to the SmartStor 4. In the Name field, type a name for the printer, such as NAS_printer, a description, and click the Forward button. 5. From the Select a queue type dropdown menu, choose Network Windows (SMB). 6. Scroll the list and click the triangle icon beside NS4300. USBPTR01 appears below NS4300. USBPTR01 represents the USB printer connected to the SmartStor. 7. Highlight USBPTR01 and click the Forward button. The Authentication dialog box opens. 8.
SmartStor NS4300N Product Manual The user name and password are case sensitive. The Printer Model dialog box opens. 9. From the dropdown menu, choose the manufacturer of your printer. From the model list, highlight the model of your computer, then click the Forward button. 10. Click the Finish button.
Chapter 3: Connecting to the SmartStor USBPTR01 is added to your printer list. Setting up Macintosh Printing To set up printing on a Macintosh PC: 1. From the Apple Menu, choose System Preferences. 2. Double-click the Print & Fax icon. 3. Click the Setup Printers button. 4. In the Printer List, click the Add icon. The Printer List displays a new panel. 5. 6.
SmartStor NS4300N Product Manual 7. Type the user name and password in the respective fields, then click the OK button. The default user name is admin. The default password is admin. The user name and password are case sensitive. The printer list displays a new panel. 8. Highlight the USBPTR01 in the list. USBPRT01 represents the USB printer connected to the SmartStor. 9. In the Printer Model popup menu, choose the make of your printer. 10. In the Model Name list, choose the model of your printer.
Chapter 3: Connecting to the SmartStor 11. Click the Add button. USBPTR01 is added to your printer list. Connecting a USB Drive To connect a USB drive to the SmartStor, attach the USB cable from your external drive to one of the USB connections on the back of the SmartStor. If you have a USB memory stick, attach it directly to one of the USB connections or use a USB cable, whichever is more convenient.
SmartStor NS4300N Product Manual usbdisk folder does not appear. See “Formatting an External USB Drive or Memory Stick” on page 111. Windows PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Windows PC. USB drive connected to the SmartStor Follow the procedure “Setting up a Network Drive on a Windows PC” on page 19, but choose the usbdisk folder instead of the public folder.
Chapter 3: Connecting to the SmartStor Linux PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Linux PC. Follow the procedure “Setting up a Network Drive on a UNIX or Linux PC” on page 22, but choose the USBDISK folder instead of the PUBLIC folder. Macintosh PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Macintosh PC.
SmartStor NS4300N Product Manual Disconnecting a USB Drive To disconnect a USB drive or memory stick from the SmartStor: 1. Be sure that no files on the USB drive or memory stick are still open. 2. Unplug the USB drive or memory stick from the SmartStor. The SmartStor automatically unmounts the USB drive or memory stick. Setting-up Apple iTunes The iTunes server plug-in enables SmartStor to be a shared resource in the Apple iTunes user interface.
Chapter 3: Connecting to the SmartStor 4. Click the NAS Management icon. 5. Click the Add Plugin button. 6. Do one of the following actions: 7. • Type the name of the plug-in file • Click the folder icon, navigate to the plug-in file, click it, then click the Open button Click the OK button. After a few moments, the plug-in is added. Warning Do not disconnect the power or shut down the SmartStor while the plug-in installation is running! 8. Click the Configure Plugin button.
SmartStor NS4300N Product Manual The plug-in’s name turns red. 10. Click the Enable button. After a moment, the Service Status changes to ON. The plug-in is now installed SmartStor. Note You can also install the iTunes plug-in using PASM. See “Adding Plug-ins” on page 101 and “Enabling and Disabling Plug-ins” on page 102. Installing and Configuring Apple iTunes After you have installed the iTunes plug-in, your system is ready to install and configure iTunes. 1.
Chapter 3: Connecting to the SmartStor Click on the SmartStor to display the items stored there.
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Chapter 4: One Touch Backup • Enabling One Touch Backup (page 46) • Creating a Backup Schedule (page 46) • Performing a One Touch Backup (page 47) • Viewing Your Backup Files (page 48) • Restoring Backed-up Files (page 49) One Touch Backup enables you to make a quick, automated backup of a selected folder on your PC, at the touch of a button. You can backup the files in a single folder, multiple folders, or your complete hard disk drive.
SmartStor NS4300N Product Manual Enabling One Touch Backup To enable One Touch Backup on the SmartStor: 1. On the Windows PC, start PASM. See “PASM in your Browser” on page 16 or “PASM in SmartNAVI” on page 17. 2. In the Tree, click the + beside the Backup icon, then click the Client Backup icon. 3. On the One Touch Backup tab, click the Enable button for One Touch Backup Services, then click the OK button.
Chapter 4: One Touch Backup 6. Click the folder whose contents you want to backup. Click the arrow icons to expand the tree and narrow your choices. 7. Click the Schedule button. 8. Click an option button for: 9. • Hour • Day • Day of the week Choose the corresponding values from the dropdown menus: • Number of hours • Time of day in hours and minutes • Time of day and day of the week 10. Click the Add button. The newly created schedule appears in the Schedule List.
SmartStor NS4300N Product Manual Viewing Your Backup Files To view your backup files on the SmartStor: 1. On the Windows PC desktop, double-click the My Computer icon. 2. Under Network Drives, double-click the SmartStor. 3. On the SmartStor, find the Backup folder. The Backup folder contains the results of the One Touch Backup: • The subfolders inside the Backup folder match the file structure on your PC’s hard disk drive or your USB disk.
Chapter 4: One Touch Backup Backup folder of a USB Disk Backup folder of account name “Billy” Backup folder of account name “admin” Restoring Backed-up Files You can restore all or any portion of the files in the BACKUPDATA_your username folder on the NAS system. You can also choose to restore the files to their original location on your PC or an alternative location. The original file structure is maintained during backup and restoration.
SmartStor NS4300N Product Manual 4. Click the folder whose contents you want to restore. Click the arrow icons to expand the tree and narrow your choices. 5. 6. 7.
Chapter 5: SmartNAVI • Working with SmartNAVI (page 51) • Managing Users and Groups (page 56) • Managing RAID Volumes (page 61) • Managing Backups (page 64) • Managing Share Folders (page 70) • Making Management Settings (page 73) • Managing Downloads (page 81) Working with SmartNAVI The SmartNAVI software connects your PC to the SmartStor, performs backups, changes the network settings, create RAID volumes, add and mounts folders, and manages file downloads from the Internet.
SmartStor NS4300N Product Manual Opening the MSN Window To open the MSN Window, do one of the following actions: • If the Main Window is open – Click the close of the Main Window. icon at the top right corner • If neither Window is open – Right-click the SmartNAVI icon in the application tray and choose Open SmartNAVI from the popup menu. The MSN Window opens.
Chapter 5: SmartNAVI Choosing a SmartNAVI Language To choose a language: 1. Go to the MSN Window. 2. Click the Language dropdown menu and choose the language you prefer. Starting the Advanced Storage Manager (PASM) This feature opens Promise Advanced Storage Manager (PASM) in your default browser. See the PASM online help or “Chapter 6: PASM” on page 85 for more information.
SmartStor NS4300N Product Manual MSN Window 1. 2. Click the system in the NAS List that you want to open in PASM. Click the Open Advanced Management icon (right). The PASM login screen appears in your browser. SmartNAVI Tray Icon 1. Right-click the SmartNAVI icon in the application tray. 2. Choose Open Advanced Management in the popup menu. The PASM login screen appears in your browser. Browser To use this method, you must know the IP address of the NAS system.
Chapter 5: SmartNAVI Closing SmartNAVI To close SmartNAVI: 1. Click the close icon in the top right corner of the Main Window. 2. Click the close icon in the top right corner of the MSN Window. If you close SmartNAVI this way, you can open it from the application tray icon. Alternative Method To close SmartNAVI: 1. 2. Right-click the SmartNAVI icon in the application tray. Choose Close from the popup menu. If you close SmartNAVI this way, you must open it from the Start menu.
SmartStor NS4300N Product Manual Managing Users and Groups This category includes the following topics: • Creating a User (page 56) • Creating the Default User (page 57) • Changing User Passwords (page 57) • Changing User Permissions (page 57) • Viewing a List of Users (page 58) • Deleting a User (page 58) • Creating a Group (page 58) • Viewing a List of Groups (page 59) • Adding Members to a Group (page 59) • Deleting Members from a Group (page 59) • Deleting a Group (page 60) Creati
Chapter 5: SmartNAVI Creating the Default User This feature creates the default user for SmartNAVI. Important If you change to a new default user, the previous default user’s network drives, backup schedules, username, and password information all will be deleted. To create the default user: 1. 2. Go to the MSN Window. Click the Default User icon (right). The Default User Setting dialog box opens. OR 1. Right-click the SmartNAVI icon in the application tray. 2. Choose Default User from the popup menu.
SmartStor NS4300N Product Manual To change permissions: 1. Go to the Main Window. 2. Click the Share Folder icon. 3. Click the Share Folder Permission button. 4. Click the share folder whose permissions you want to change. The folder name turns red. 5. For each user in the list, click one of the following options: • Deny access • Read only • Read and Write “Guest” is the only other default user. 6. Click the OK button. The permission change happens immediately.
Chapter 5: SmartNAVI 4. Type a Group name in the field provided. Up to 16 characters, A-Z, 0-9, and _. No spaces. 5. Optional. Move members to the Selected User list to add them. Or add them later. 6. Click the OK button. Viewing a List of Groups To view a list of Groups: 1. Go to the Main Window. 2. Click the User Management icon. 3. Click the Group List button. Adding Members to a Group Note A User can only belong to one Group.
SmartStor NS4300N Product Manual 4. Click the Group whose membership you want to change. 5. Move members to the Available User list to delete them. 6. Click the OK button. Deleting a Group Before you can delete a Group, you must first delete all of the Members from the Group. See “Deleting Members from a Group” on page 59. To delete a Group: 1. Go to the Main Window. 2. Click the User Management icon. 3. Click the Delete User button. 4. Click the Group you want to delete. 5.
Chapter 5: SmartNAVI Managing RAID Volumes This category includes the following topics: • Creating a RAID Volume (page 61) • Expanding a RAID Volume (page 61) • Viewing RAID Volume Status (page 62) • Viewing a List of RAID Volumes (page 62) • Recreating a RAID Volume (page 63) Creating a RAID Volume To create a RAID volume: 1. Go to the Main Window. 2. Click the Volume Configuration icon. 3. Click the Create Volume button. 4. Choose Automatic or Manual RAID Volume creation.
SmartStor NS4300N Product Manual The RAID volume takes several minutes to expand and initialize, depending on the size of your disk drives. Notes Expansion is only available when your NAS system has the proper combination of RAID volume and free disk drives. For additional expansion options or to change the RAID level of your volume, use PASM. See “Migrating a RAID Volume” on page 109.
Chapter 5: SmartNAVI Recreating a RAID Volume Caution When you recreate a RAID volume, you delete all the data saved in the volume. Back up any important data before you recreate a volume. To recreate a RAID volume: 1. Go to the Main Window. 2. Click the Volume Configuration icon. 3. Click the Recreate Volume button. 4. Choose Automatic or Manual RAID Volume creation. If you chose Manual, choose the type of RAID Volume you want: 5.
SmartStor NS4300N Product Manual Managing Backups This category includes the following topics: • Doing a Backup Now (page 64) • Scheduling a Backup (page 65) • Viewing Backup Schedules (page 66) • Changing a Scheduled Backup (page 66) • Deleting a Scheduled Backup (page 67) • Restoring Backed-up Files (page 67) • Viewing the Backup Event Log (page 68) • Saving the Event Log (page 68) • Clearing the Event Log (page 69) Doing a Backup Now This feature enables you to perform an immediate bac
Chapter 5: SmartNAVI SmartNAVI Tray Icon Before you can backup from the SmartNAVI tray icon, you must create a backup schedule. See “Scheduling a Backup” on page 65. 1. Right-click the SmartNAVI icon in the application tray. 2. Choose Backup Now in the popup menu. The backup begins immediately. The amount of time required depends on the size and number of files being backed up. The backed up files will appear on the NAS system (SmartStor) in a folder named BACKUPDATA_your username.
SmartStor NS4300N Product Manual Viewing Backup Schedules To view the list of current schedules: 1. Go to the Main Window. 2. Click the SmartSYNC icon. 3. Click the Schedule List button. The list of all backup schedules appears. Changing a Scheduled Backup You can schedule backups by the hour, day, or week. To change the scheduled backup of files from your PC to the NAS system: 1. Go to the Main Window. 2. Click the SmartSYNC icon. 3. Click the Schedule List button. 4.
Chapter 5: SmartNAVI Deleting a Scheduled Backup Note Deleting a scheduled backup has no effect upon any files previously backed-up to the SmartStor. To delete a scheduled backup: 1. Go to the Main Window. 2. Click the SmartSYNC icon. 3. Click the Schedule List button. 4. Click the schedule you want to delete. 5. Click the Delete button. 6. Click the Yes button in the confirmation box.
SmartStor NS4300N Product Manual 6. 7. If you chose Restore to a specific folder, do one of the following actions: • Type the name of an existing folder in the field provided • Type the name of an new folder in the field provided • Click the Folder icon and navigate to the target folder Click the Restore button. The restoration begins immediately. The amount of time required depends on the size and number of files being restored.
Chapter 5: SmartNAVI To save a copy of the Backup Event Log as a text file: 1. Go to the Main Window. 2. Click the SmartSYNC icon. 3. Click the Event Log button. 4. Click the Save button. 5. Optional. Change the file name or save to a different location. 6. Click the Save button in the Save dialog box. Clearing the Event Log Note Before you clear the Backup Event Log, consider saving a copy for future reference. See “Saving the Event Log” on page 68. To clear the Backup Event Log: 1.
SmartStor NS4300N Product Manual Managing Share Folders This category includes the following topics: • Creating a Share Folder (page 70) • Opening a Share Folder (page 70) • Viewing a List of Share Folders (page 71) • Changing Share Folder Permissions (page 71) • Deleting a Share Folder (page 71) • Mounting a Share Folder / Creating a Network Drive (page 72) • Un-mounting a Share Folder / Disconnecting a Network Drive (page 72) Creating a Share Folder To create a new share folder: 1.
Chapter 5: SmartNAVI Viewing a List of Share Folders To view a list of Share Folders: 1. Go to the Main Window. 2. Click the Share Folder icon. 3. Double-click the individual share folder to view its contents. Changing Share Folder Permissions The Admin user always has read and write permission. All other users have readonly permission by default. To change permissions: 1. Go to the Main Window. 2. Click the Share Folder icon. 3. Click the Share Folder Permission button. 4.
SmartStor NS4300N Product Manual 5. Click the OK button. 6. Click the Delete button. 7. Click the Yes button in the first confirmation box. 8. Type Yes then click the OK button in the second confirmation box. Mounting a Share Folder / Creating a Network Drive To mount a share folder (Linux) or create a network drive (Windows): 1. Go to the Main Window. 2. Click the Share Folder icon. 3. Click the Mount Share Folder button. 4. Click the share folder you want to mount or make a network drive.
Chapter 5: SmartNAVI Making Management Settings This category includes the following topics: • Configuring a NAS System (page 73) • Changing Network Settings (page 75) • Locating the SmartStor (page 76) • Choosing a Default NAS System (page 76) • Enabling or Disabling Event Notification (page 76) • Viewing the System Event Log (page 77) • Adding Plug-ins (page 77) • Viewing a List of Plug-ins (page 78) • Viewing Plug-in Version Numbers (page 78) • Enabling and Disabling Plug-ins (page 79
SmartStor NS4300N Product Manual 3. Click the Advanced Setup button. 4. Choose Automatic (DHCP) or Manual network settings. If you chose Manual settings, type entries for each of the following parameters in the fields provided: • Computer (NAS system) Name • IP Address • Subnet Mask • Gateway • Primary and Secondary DNS – optional Click the Next button to continue. 5.
Chapter 5: SmartNAVI Note When you create your RAID volume in PASM, you can choose additional options, such as Multiple RAID volumes. See “Setting up SmartStor with the Setup Wizard” on page 89. Changing Network Settings Caution If your NAS system is on a network, check with your Network Administrator before you change the network settings. Incorrect settings can result in address conflicts and connection failures. To change your network settings: 1. Go to the Main Window. 2.
SmartStor NS4300N Product Manual Locating the SmartStor This feature helps you to physically locate a NAS system. To locate a SmartStor: 1. Go to the MSN Window. 2. Click the system in the NAS List that you want to locate. 3. Click the Locate NAS icon (right).
Chapter 5: SmartNAVI Disabling Event Notification To disable event notification: 1. Right-click the SmartNAVI icon in the application tray. 2. Uncheck Event Notice in the popup menu. Viewing the System Event Log NAS events report functions and status of the NAS system. The Event Log displays the 20 most recent events. Events are reported by date, time, severity (information or warning) and description. To view the NAS system’s Event Log: 1. Go to the Main Window. 2. Click the NAS Management icon.
SmartStor NS4300N Product Manual 3. Click the Add Plugin button. 4. Do one of the following actions: 5. • Type the name of the plug-in file • Click the folder icon, navigate to the plug-in file, click it, then click the Open button Click the OK button. After a few moments, the plug-in is added. Warning Do not disconnect the power or shut down the SmartStor while the plug-in installation is running! 6. Click the Configure Plugin button. The newly added plug-in appears in the list.
Chapter 5: SmartNAVI Enabling and Disabling Plug-ins Enabling Plug-ins You must add a plug-in to SmartStor before you can use this function. To enable a plug-in: 1. Go to the Main Window. 2. Click the NAS Management icon. 3. Click the Configuration Plugin button. 4. Click the Plug-in you want to enable. The plug-in's name turns red. 5. Click the Enable button. After a moment, the Service Status changes to ON.
SmartStor NS4300N Product Manual 3. Click the Configuration Plugin button. 4. Click the Plug-in you want to remove. The plug-in's name turns red. 5. Click the Remove button. 6. Click the Yes button in the confirmation box. The plug-in is removed from SmartNAVI. If you need the plug-in later, you can reinstall it. See “Adding Plug-ins” on page 77.
Chapter 5: SmartNAVI Managing Downloads This category includes the following topics: • Adding a Link (page 81) • Viewing the Download List (page 82) • Removing a Link (page 82) • Pausing and Resuming a Download (page 82) • Viewing the Downloaded List (page 83) • Opening a Downloaded File (page 83) • Deleting a Downloaded File (page 83) Adding a Link Note This feature requires a plug-in for each NAS system. See “Adding Plug-ins” on page 77.
SmartStor NS4300N Product Manual The file’s link is added to the Download List. Downloading begins automatically. Torrent files are saved to the download folder on the NAS system. Viewing the Download List The Torrent files in this list have not been downloaded yet. To view the Download List: 1. Go to the Main Window. 2. Click the Download Station icon. 3. Click the Download List button. Downloading began automatically when you added the links.
Chapter 5: SmartNAVI 2. Click the Download Station icon. 3. Click the Download List button. 4. Click the link of the paused file download you want to resume. 5. Click the Start button. Viewing the Downloaded List The Torrent files in this list have been downloaded. To view a list of downloaded files: 1. Go to the Main Window. 2. Click the Download Station icon. 3. Click the Downloaded List button. Torrent files are saved to the download folder on the NAS system.
SmartStor NS4300N Product Manual 4. Click the file you want to delete. 5. Click the Delete button. 6. Click the Yes button in the confirmation box. The link and corresponding Torrent file in the download folder on the NAS system are deleted.
Chapter 6: PASM • Connecting to PASM (below) • Choosing a Language (page 88) • Navigating in PASM (page 88) • Logging out of PASM (page 88) • Setting up SmartStor with the Setup Wizard (page 89) • Managing Users and Groups (page 91) • Managing File & Print Services (page 96) • Managing RAID Volumes (page 107) • Managing Backups (page 112) • Managing the Network Connection (page 116) • Making Management Settings (page 118) • Managing the System (page 122) Connecting to PASM The Promis
SmartStor NS4300N Product Manual PASM in your Browser To log into PASM in your browser: 1. Start your Browser. 2. In the Browser address field, type in the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 15. Note that the IP address shown below is only an example. The IP address you type into your browser will be different. • PASM uses an HTTP connection . . . . . . . . . . . . . . . . . . . . . . .http:// • Enter the SmartStor’s IP address . . . . . . . . . . . . . . .
Chapter 6: PASM PASM in SmartNAVI To log into PASM from SmartNAVI: SmartNAVI icon 1. On the Windows desktop, right-click the SmartNAVI icon (right). 2. Choose Open Advanced Management from the popup menu. Your default browser starts and the PASM login screen displays. 3. Type the user name and password in the respective fields, then click the Login button. The default user name is admin. The default password is admin. The user name and password are case sensitive.
SmartStor NS4300N Product Manual Choosing a Language To choose a language, click the Language menu in the PASM Header and choose the language you prefer. Navigating in PASM The Tree is the primary navigation tool in PASM. Categories of functions listed with a + sign before the icon. Icons for specific functions are listed under the categories. Click the + sign to show the functions. Click the function icons to display their information on the screen. Each function has one or more tabs in its screen.
Chapter 6: PASM Setting up SmartStor with the Setup Wizard If you used the SmartNAVI Setup Wizard to set up your SmartStor, you do not need to run the Setup Wizard in PASM. If you have not yet set up your SmartStor: 1. In the Tree, click the + beside the Wizard icon, then on the Setup Wizard icon to display the Setup Wizard screen. 2. Click the Next button to start the Setup Wizard. The Step 1 screen appears. 3. Optional. In the Computer Name field, enter a name for the SmartStor.
SmartStor NS4300N Product Manual 11. Check the Enable box to the right of the services you plan to use. • Windows – Enables file access from Windows PCs. Also required to use the SmartStor as a print server. • Unix/Linux – Enables file access from Unix and Linux PCs • Macintosh – Enables file access from Macintosh PCs • FTP – Enables file access from PCs using FTP 12. Optional. Type new names into the Workgroup Name and Computer Description fields. 13. Click the Next button to continue.
Chapter 6: PASM Managing Users and Groups This category includes the following topics: • Viewing a List of Users (page 91) • Creating a User (page 91) • Changing the Administrator’s Password (page 91) • Changing a User's Password (page 92) • Deleting a User (page 92) • Viewing a List of Groups (page 92) • Creating a Group (page 93) • Adding Members to a Group (page 93) • Removing Members from a Group (page 93) • Deleting a Group (page 94) • Viewing Quotas (page 94) • Setting Quotas (
SmartStor NS4300N Product Manual 2. Click the User Management icon. 3. Click the Change Password tab. 4. Type a new password into the fields provided. 5. Click the OK button. 6. In the confirmation box, click the OK button. If you forget your new password, you reset the SmartStor to the default Administrator’s password. See “Restoring the Default Password” on page 150. Changing a User's Password To change a user’s password: 1. In the Tree, click the + beside the Users & Groups icon. 2.
Chapter 6: PASM Creating a Group Groups are composed of users. You can assign permissions to a group, the same as you would do with individual users. You can create up to 256 groups. To create a group: 1. In the Tree, click the + beside the Users & Groups icon. 2. Click the Group Management icon. 3. Click the Create tab. 4. Type a group name in the field provided. 5. Click the OK button. 6. In the confirmation box, click the OK button.
SmartStor NS4300N Product Manual Deleting a Group You must remove all members from the group before you can delete the group. See “Removing Members from a Group” on page 93. To delete a group: 1. In the Tree, click the + beside the Users & Groups icon. 2. Click the Group Management icon. 3. Click the Delete tab. 4. Click the option button next to the group you want to delete. 5. Click the OK button. 6. In the confirmation box, click the OK button.
Chapter 6: PASM 5. 6. Click one of the following options: • Unlimited • Limited Quota If you chose Limited Quota, type a number into the field provided. This number represents how many MB of data the user or group can access. 7. Click the OK button. 8. In the confirmation box, click the OK button. Note If you set different size quotas for the user and the group, SmartStor will use the smaller quota.
SmartStor NS4300N Product Manual Managing File & Print Services This category includes the following topics: • Setting up Windows Access (page 96) • Setting up UNIX/Linux Access (page 97) • Setting up for Macintosh Access (page 98) • Setting up for FTP Access (page 99) • Setting up your Print Server (page 100) • Adding Plug-ins (page 101) • Viewing a List of Plug-ins (page 101) • Enabling and Disabling Plug-ins (page 102) • Removing Plug-ins (page 102) • Viewing a List of Folders (page 1
Chapter 6: PASM • Administrator Name • Administrator Password See your Network Administrator for help with this information. 8. Optional. If you chose an Workgroup, enter the Workgroup name into the field provided: See your Network Administrator for help with this information. 9. Click the OK button to save your settings. 10. In the Tree, click the + beside the Sharing Setup icon. 11. Click the Windows Sharing tab. 12. Choose a folder from the Folder Name dropdown menu. 13.
SmartStor NS4300N Product Manual Note: If you join an NIS Domain, you automatically disable your AD Domain settings. See “Setting up Windows Access” on page 96. 5. Enter the Domain name into the field provided. See your Network Administrator for help with this information. 6. Click the OK button to save your settings. 7. In the Tree, click the + beside the File Sharing icon. 8. Click the Modify tab. 9. From the Folder name dropdown menu, choose the folder you want to access. 10.
Chapter 6: PASM 11. In the confirmation box, click the OK button. You can now access the specified folder from a Macintosh PC. See “Chapter 3: Connecting to the SmartStor” on page 19 for information about the settings that you must make on your PC. Setting up for FTP Access Follow this procedure to set up FTP access for your folders: 1. In the Tree, click the + beside the File & Print icon to expand the Tree, then click the Protocol Control icon. 1.
SmartStor NS4300N Product Manual Setting up your Print Server Follow this procedure to set up the SmartStor as a printer server: 1. In the Tree, click the + beside the File & Print icon to expand the Tree. 2. Click the Protocol Control icon, then click the Printer Server tab. 3. Click the Printer Server tab. 4. Click the Enable option button beside Printer Server. 5. Click the OK button to save your settings.
Chapter 6: PASM Adding Plug-ins Application plug-ins are enhancements to SmartStor’s capabilities. Available plug-ins include: • DLNA server – Enables SmartStor to support the UPnP protocol and function as a Digital Media Server (DMS). • iTunes server – Enables SmartStor to be a shared resource in the Apple iTunes user interface. • BT server – Enables SmartStor to automatically download Bit Torrrent, FTP, and HTTP files using SmartNAVI. See “Adding a Link” on page 81.
SmartStor NS4300N Product Manual Enabling and Disabling Plug-ins Enabling Plug-ins You must add a plug-in to SmartStor before you can use this function. To enable a plug-in: 1. In the Tree, click the + beside the File & Print icon to expand the Tree. 2. Click the Protocol Control icon. 3. In the Information tab, click the Enable button next to the plug-in you want to enable. 4. Click the OK button in the confirmation box. After a moment, the Service Status changes to ON. The plug-in is now enabled.
Chapter 6: PASM 5. In the confirmation box, click the OK button. Viewing a List of Folders A folder is the entity that appears as a Network Drive on your PC. To view the list of folders: 1. 2. In the Tree, click the + beside the File & Print icon. Click the File Sharing icon. A list of current folders appears in the Information tab. Modifying Folder Services Services enable different types of PCs to access your folders. Use this function to add or remove a service for a specific folder.
SmartStor NS4300N Product Manual 4. From the Volume dropdown menu, choose the RAID Volume in which you want to create a new folder. 5. In the Folder Name field, type a name for your new folder. 6. Check the boxes beside the services you want to use. 7. Click the OK button. 8. In the confirmation box, click the OK button. To access the new folder from a Windows PC, see “Setting up Windows Sharing for a Folder” on page 104.
Chapter 6: PASM 5. From the Folder Name dropdown menu, choose the folder you want to modify. 6. In the Permission list, click the option button for one of the following permissions for each group and user: • Deny Access • Read Only • Read and Write 7. Click the OK button. 8. In the confirmation box, click the OK button. Be sure the Windows service is running for this folder. See “Setting up Windows Access” on page 96.
SmartStor NS4300N Product Manual 3. Click the FTP Sharing tab. 4. From the Volume dropdown menu, choose the RAID Volume containing the folder you want to modify. 5. From the Folder Name dropdown menu, choose the folder you want to modify. 6. In the Permission list, click the option button for one of the following permissions for each group and user: • Deny Access • Read Only • Read and Write 7. Click the OK button. 8. In the confirmation box, click the OK button.
Chapter 6: PASM Managing RAID Volumes This category includes the following topics: • Viewing RAID Volume Status (page 107) • Viewing Disk Drive Information (page 108) • Creating a RAID Volume (page 108) • Designating a Spare Drive (page 109) • Migrating a RAID Volume (page 109) • Deleting a RAID Volume (page 110) • Viewing an External USB Drive or Memory Stick (page 111) • Formatting an External USB Drive or Memory Stick (page 111) Viewing RAID Volume Status RAID status refers to the disk d
SmartStor NS4300N Product Manual Viewing Disk Drive Information To view information about a disk drive: 1. 2. In the Tree, click the + beside the RAID & File System icon. Click the RAID Management icon. The RAID Status tab displays the current RAID system and its status. 3. In the Disk List, double-click a disk drive icon. The disk drive information displays under Disk Status.
Chapter 6: PASM Designating a Spare Drive If you have an unassigned disk drive, you can assign it as a spare drive. For more information, see “Spare Drive” on page 133 and “Automatic Rebuilding” on page 134. To assign a spare drive: 1. In the Tree, click the + beside the RAID & File System icon. 2. Click the RAID Management icon. 3. Click the Create tab. 4. From the RAID Level dropdown menu, choose Spare Disk. 5.
SmartStor NS4300N Product Manual 9. In the File System Status tab, click the Extend File System button. Deleting a RAID Volume Caution When you delete a RAID Volume, you delete all the folders in the RAID volume and all the data saved in the folders. Back up any important data before you delete a RAID Volume. Note You cannot delete a RAID Volume while a background activity is running, such as Migration or Rebuild. Wait until these activities are completed. To delete a RAID Volume: 1.
Chapter 6: PASM Viewing an External USB Drive or Memory Stick To view a USB drive or memory stick attached to the SmartStor: 1. 2. In the Tree, click the + beside the RAID & File System icon. Click the RAID Management icon. The USB drive or memory stick appears as a USB External Disk 3. Click the File System Management icon. The USB drive or memory stick appears as a Volume called USBDISK.
SmartStor NS4300N Product Manual Managing Backups This category includes the following topics: • Viewing a List of Snapshot Backups (page 112) • Setting up a Snapshot Backup (page 112) • Scheduling a Snapshot Backup (page 113) • Recovering Snapshot Backups (page 113) • Viewing the NAS Replication Schedule (page 114) • Setting up NAS Replication (page 114) • Enabling One Touch Backup (page 115) Viewing a List of Snapshot Backups To view the list of Snapshot backups: 1.
Chapter 6: PASM Scheduling a Snapshot Backup To schedule a Snapshot Backup: 1. In the Tree, click the + beside the Backup icon. 2. Click the Snapshot Backup icon. 3. Click the Schedule tab. 4. Click the option you want from the Schedule Type list. 5. • Disable – No snapshots will be taken. • Do it at once – Snapshots will be taken now, one time only. • Time interval by hour – Snapshots will be taken at the hourly interval you choose from the dropdown menu.
SmartStor NS4300N Product Manual Viewing the NAS Replication Schedule NAS Replication is a feature that uses one SmartStor to backup the data on another SmartStor. The two SmartStor systems must be on the same network. To view the NAS Replication schedule: 1. 2. In the Tree, click the + beside the Backup icon. Click the NAS Replication icon. The current schedule displays on the Information tab.
Chapter 6: PASM 6. Under Schedule, click the option button for the schedule type you want: • Disable – Disables NAS Replication • Do it at once – Performs a NAS Replication when you click the OK button. • Time interval by hour – Set an hourly interval for NAS Replications to happen. • Daily – Sets the time of day when the NAS Replications happen. • Weekly – Sets the time of day and day of the week when the NAS Replications happen. 7. Click the OK button. 8.
SmartStor NS4300N Product Manual Managing the Network Connection This category includes the following topics: • Viewing Network Setup Information (page 116) • Making Network Settings (page 116) • Working with Jumbo Frames (page 117) Viewing Network Setup Information To view network setup information: 1. In the Tree, click the + beside the Network icon. 2. Click the Network Setup icon.
Chapter 6: PASM 8. Optional. If you chose Specify an IP address, enter the following settings in the fields provided: • IP Address • Subnet Mask • Default Gateway IP Address • Primary Domain Name Server IP Address • Secondary Domain Name Server IP Address See your Network Administrator for help in making these settings. 9. Click the OK button. 10. In the confirmation box, click the OK button.
SmartStor NS4300N Product Manual Making Management Settings This category includes the following topics: • Viewing the Event Log (page 118) • Setting up SMTP Authentication (page 118) • Viewing the Email Alert List (page 119) • Adding an Email Alert Recipient (page 119) • Deleting an Email Alert Recipient (page 119) • Upgrading the System Firmware (page 120) • Enabling and Disabling the Buzzer (page 120) • Viewing UPS Status (page 120) • Setting up a UPS (page 121) • Setting up System St
Chapter 6: PASM 7. Next to SMTP Authentication: • Click the Yes option button to enable authentication. • Click the No option button to disable authentication. Note that most SMTP servers require authentication. 8. 9. If you enabled authentication, to the following: • In the User Name field, type the mail server account name. • In the Password field, type the password of the mailer server account. Click the OK button. 10. In the confirmation box, click the OK button.
SmartStor NS4300N Product Manual 5. Click the OK button. 6. In the confirmation box, click the OK button. Upgrading the System Firmware See “Upgrading the Firmware” on page 163. Enabling and Disabling the Buzzer The SmartStor has a buzzer that sounds when the SmartStor is finished booting and when a problem is detected. The buzzer is enabled by default. Promise recommends that you leave the buzzer enabled. To disable the buzzer: 1. In the Tree, click the + beside the Management icon. 2.
Chapter 6: PASM Setting up a UPS This feature enables you to tell the SmartStor how long to run on UPS battery power and when to shutdown, after a power failure. To set up a UPS: 1. Attach the APC UPS to one of the SmartStor’s USB ports. 2. In the Tree, click the + beside the Management icon. 3. Click the APC UPS icon. 4. Click the Setup tab. 5.
SmartStor NS4300N Product Manual Managing the System This category includes the following topics: • Setting System Date and Time (page 122) • Adjusting for Daylight Saving Time (page 122) • Running the Network Time Protocol (page 123) • Viewing the Results of NTP Synchronization (page 123) • Rebooting the SmartStor (page 124) • Shutting Down the SmartStor (page 124) • Restarting the SmartStor (page 125) • Locating the SmartStor (page 125) • Viewing System Information (page 125) • Viewing
Chapter 6: PASM Running the Network Time Protocol You can use the Network Time Protocol (NTP) to set the system date and time on your SmartStor to synchronize itself with an external Time Server. To run the Network Time Protocol: 1. In the Tree, click the + beside the System icon. 2. Click the Date / Time icon. 3. Click the Time Zone tab. 4. From the dropdown menu, choose the time zone for your location. 5. Click the OK button. 6. Click the NTP tab. 7.
SmartStor NS4300N Product Manual Rebooting the SmartStor Normally you will only need to reboot the SmartStor is after a firmware upgrade or a plug-in installation. See “Upgrading the Firmware” on page 163. During the reboot, none of your folders will be accessible from your networked PCs. To reboot the SmartStor: 1. In the Tree, click the + beside the System icon. 2. Click the Reboot / Shutdown icon. 3. Click the Reboot option. 4. Click the OK button. 5.
Chapter 6: PASM Restarting the SmartStor To restart the SmartStor after a shutdown, press the power button on the front of the SmartStor chassis (right). Power Button When the SmartStor is fully booted: • The system status LED turns green (right) • The buzzer beeps one time (if the buzzer is enabled) See “Enabling and Disabling the Buzzer” on page 120.
SmartStor NS4300N Product Manual Viewing Enclosure Information To view enclosure information: 1. In the Tree, click the + beside the System icon. 2. Click the System Information icon. 3. Click the Enclosure Information tab. Enclosure Information includes: • CPU temperature • System Fan Speed • Power Status 5V • Power Status 12V • Power Status 3.3V If any values are out of specification, see “Checking Enclosure Status in PASM” on page 146.
Chapter 7: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 132) • Spare Drive (page 133) • Partition and Format (page 134) • RAID Volume Migration (page 135) Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple disk drives to be combined together into a RAID Volume. You create a RAID Volume on your SmartStor when you perform the setup procedure, either in SmartNAVI or the PASM Setup Wizard.
SmartStor NS4300N Product Manual RAID 0 – Stripe When a RAID Volume is striped, the read and write blocks of data are interleaved between the sectors of multiple disk drives. Performance is increased, since the workload is balanced between drives or “members” that form the RAID Volume. Identical drives are recommended for performance as well as data storage efficiency. Data Stripe disk drives Figure 1.
Chapter 7: Technology Background RAID 1 – Mirror When a RAID Volume is mirrored, identical data is written to a pair of disk drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data will be accessed first. With RAID 1, if one disk drive fails or has errors, the other mirrored disk drive continues to function.
SmartStor NS4300N Product Manual RAID 5 – Block Striping with Distributed Parity RAID 5 organizes block data and parity data across the disk drives. Generally, RAID level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 works well for file, database, application and web servers. Distributed Parity Data Blocks disk drives Figure 3.
Chapter 7: Technology Background RAID 10 – Mirror / Stripe Mirror/Stripe combines both of the RAID 0 and RAID 1 types. RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication. At least four disk drives are needed for RAID 10 to be installed. With a four-disk-drive RAID Volume, one drive pair is mirrored together then striped over a second drive pair. Data Stripe Data Mirror disk drives Figure 4.
SmartStor NS4300N Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID level for your Volume. The following discussion summarizes some advantages, disadvantages and applications for each choice.
Chapter 7: Technology Background RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on throughput Medium Write data transaction rate Good aggregate transfer rate Most versatile RAID level Recommended applications for RAID 5: • File and Application servers • WWW, E-mail, and News servers • Intranet servers RAID 10 Advantages Disadvantages Implemented as a mirrored RAID Volume whose segments are RAID 0 RAID Volumes Very high disk overhead – uses only
SmartStor NS4300N Product Manual You must designate a disk drive as a Spare. By default, and unassigned disk drive is Free. Use PASM to designate the Free disk drive as a Spare. See Maintaining a spare drive is a good precaution to protect your RAID Volume integrity in the event of disk drive failure. Automatic Rebuilding When a disk drive in your RAID 1, 5, or 10 Volume fails, and a replacement disk drive becomes available, the RAID Volume will rebuild itself to the new disk drive automatically.
Chapter 7: Technology Background RAID Volume Migration Migration is the process of: • Changing the RAID level • Adding disk drives but keeping the same RAID level In the migration process, the existing RAID Volume is called the Source. The proposed RAID Volume is called the Target. Each target RAID Volume has certain requirements and they are different for each RAID level. You must meet all of the requirements in order to successfully migrate a RAID Volume.
SmartStor NS4300N Product Manual RAID 5 A RAID 5 source Volume can migrate to the following target RAID levels: Target Requirements RAID 0 Can use same number of disk drives. RAID 5 Add a disk drive. RAID 10 A RAID 10 source Volume cannot migrate or add more disk drives.
Chapter 8: Troubleshooting • Responding to an Audible Alarm (page 137) • Checking the System Status LED (page 138) • Checking Disk Status LEDs (page 138) • Replacing a Failed Disk Drive (page 139) • Checking RAID Volume Status in PASM (page 139) • Checking File System Status in PASM (page 141) • Checking the Event Log in PASM (page 142) • Checking Enclosure Status in PASM (page 146) • Solving Network Connection Problems (page 147) • Checking Your Email Inbox (page 150) • Restoring the D
SmartStor NS4300N Product Manual Checking the System Status LED The SmartStor system status LED (see Figure 1.) reports the condition of the Enclosure fan and power supply: • Green – Normal Enclosure function • Amber – There is a problem with the fan or power supply • Red – The fan, power supply, or file system has failed If your SmartStor is configured to work with a UPS, it will continue to run after a power supply failure. Checking Disk Status LEDs The disk status LEDs (see Figure 1.
Chapter 8: Troubleshooting Replacing a Failed Disk Drive If a disk drive fails, the Disk Status LED is red. See Figure 1. If the disk drive belongs to a RAID Volume, the Volume goes Critical or Offline. See “Checking RAID Volume Status in PASM” on page 139. Replace the failed disk drive with a new disk drive of the same or slightly greater capacity. You do not have to power down the SmartStor. 1. Open the SmartStor’s front door. 2. Pull out the drive carrier with the failed drive. 3.
SmartStor NS4300N Product Manual Figure 2. PASM reports a Critical RAID Volume RAID Critical icon Rebuild in progress SmartStor Responds to a Critical RAID Volume How the SmartStor responds to a Critical RAID Volume depends on the RAID level of your Volume and whether you have a spare drive available: • For a RAID 1 Volume or a three-drive RAID 5 Volume, if a spare drive is available, the RAID Volume begins rebuilding itself automatically.
Chapter 8: Troubleshooting When the SmartStor’s memory does not recognize the RAID Volume, so PASM displays the RAID Volume as invalid. See Figure 3. Use the Recover function to validate the RAID Volume. The Recover tab is only active when an invalid RAID Volume is present and can be recovered. Figure 3. An invalid RAID Volume in PASM Recover tab is active RAID Critical icon RAID Volume is functional Using the Recover Function To validate the RAID Volume: 1.
SmartStor NS4300N Product Manual To view File System status: 1. Start PASM. See “PASM in your Browser” on page 86. Or see “PASM in SmartNAVI” on page 87. 2. In the Tree, click the + beside the RAID & File System icon. 3. Click the File System Management icon. 4. Look for the RAID Volume icon on the File System Status tab. If the RAID Volume icon is Critical (has a yellow !), the file system contains errors and you must rebuild the file system. See below.
Chapter 8: Troubleshooting Figure 4. The PASM Event Log 4. Check the Event Log for reports of disk drive failure or other problems. Responding to Events All events are reported in the Event Log. Most events are simply reports that the SmartStor is responding to your commands. Many events are also reported via email. The SmartStor’s buzzer sounds for serious events that require your attention.
SmartStor NS4300N Product Manual Reported Event Corrective Action File system capacity Reduce the number or size of the files or expand the usage of volume X is over volume size. See “Migrating a RAID Volume” on 90%. page 109. File system capacity usage of volume X is 100%. Rebuilding file system... The file system is being rebuild by user action. NAS Replication NAS replication is completed. NAS replication has finished. Normal. System is busy.
Chapter 8: Troubleshooting Reported Event Corrective Action System was shut down abnormally. The SmartStor shut down incorrectly the last time. See “Shutting Down the SmartStor” on page 124. CPU temperature is higher than 58°C/138°F. System will shut down. Allow the SmartStor to cool for several minutes. Then restart the SmartStor and check system temperature and fan operation. See page 146. Be sure there is adequate air circulation around the SmartStor.
SmartStor NS4300N Product Manual Reported Event Corrective Action Migration or Rebuilding RAID Volume Migration or Rebuild was paused on array X paused at Y%. temporarily by user action. Migration or Rebuilding on array X resumed at Y%. RAID Volume Migration or Rebuild was paused and then resumed by user action. Migration or Rebuilding on array X completed. RAID Volume Migration or Rebuild has finished. Normal.
Chapter 8: Troubleshooting Figure 5. The Enclosure Information tab with malfunctions shown Overheat icon Failed fan icon Out-of-spec power icon The corrective action you take depends on the nature of the problem: • If CPU temperature is above specification: • Be sure there is adequate air flow around the SmartStor. • Be sure the ambient temperature is below 35°C (95°F). • Check the fan speed. • If the fan speed is below specification, contact Technical Support. See page 156.
SmartStor NS4300N Product Manual Network service connections generally do not have LEDs to verify whether they actually are connected to the network. See your Network Administrator for assistance. • Be sure the network cable is firmly attached to the SmartStor network connector at one end and to the network switch, hub, or facility network connection at the other. • If the cable connections are good, remove the existing network cable and install a known-good network cable. Figure 6.
Chapter 8: Troubleshooting • Be sure that SmartNAVI is looking on the same network where you connected the SmartStor. • If you are running a personal firewall on your Windows PC, the firewall might prevent you from accessing folders on the SmartStor. You must do one of the following actions: • Disable the firewall • Add an exception for the SmartStor See “Resolving a Windows Firewall Issue” on page 151.
SmartStor NS4300N Product Manual Checking Your Email Inbox If you enabled Mail Alert in PASM, the SmartStor will send you an email message when a problem arises. Look for a message from “root.” Figure 7. Email message from the SmartStor. See “Adding an Email Alert Recipient” on page 119 for more information about email alerts. Restoring the Default Password Normally, you change your password in PASM. See “Changing the Administrator’s Password” on page 91.
Chapter 8: Troubleshooting Figure 8. Reset button and System Status LED Reset button System Status LED Resolving a Windows Firewall Issue If you a running a personal firewall on your Windows PC, the firewall might prevent the you from accessing the SmartStor over your network. Follow this procedure to add an exception for the SmartStor: 1. From the Windows Start menu, choose Settings, then Network Connections. 2. Right-click Local Area Connection and choose Properties from the popup menu.
SmartStor NS4300N Product Manual 4. Click the Settings button. The Windows Firewall dialog box opens. 5. 6. Click the Advanced tab. Under Network Connection Setting, click the Settings button. The Advanced Settings dialog box opens. 7. Click the Add button. The Service Settings dialog box opens. 8. In the Description of service field, type Promise NAS utility. 9. In the Name or IP address field, type the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 15. 10.
Chapter 9: Support • Frequently Asked Questions (below) • Contacting Technical Support (page 156) • Limited Warranty (page 159) • Returning Product For Repair (page 161) Frequently Asked Questions Also see “Chapter 8: Troubleshooting” on page 137. The SmartStor worked OK until I turned it off. When I turned it on again, my Windows network drive connection no longer works. When you powered up the SmartStor, the DHCP server assigned a different IP address to the SmartStor.
SmartStor NS4300N Product Manual I tried to connect my SmartStor as a network drive using SmartSYNC, but Windows displayed an error message. There might be an IP address conflict between the SmartStor and another device on your network. See your Network Administrator for assistance. I cannot log into the SmartStor with through the AD Domain. Be sure you use a “domain name\user name” when you log into the SmartStor using SMB, FTP, or AFP. You must use the “\” character.
Chapter 9: Support Can I do a One Touch Backup or a regular Backup on a protected folder or file on my Windows PC? No. Windows does not allow SmartSYNC to access protected folders and files. If you want to perform a backup, you must first disable protection on your folders and files. Which FTP clients are compatible with the SmartStor’s FTP server? Promise recommends FTP clients that support Unicode, such as Filezilla or Smart FTP for Windows, Filezilla for Linux, and Transmit v3.5.5 for Macintosh.
SmartStor NS4300N Product Manual Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
Chapter 9: Support Europe, Africa, Middle East E-mail Support e-Support On-Line Fax Support +31 (0) 40 256 9463 Attn: Technical Support Phone Support +31 (0) 40 235 2600 If you wish to write us for support: Promise Technology Europe B.V.
SmartStor NS4300N Product Manual Taiwan E-mail Support e-Support On-Line Fax Support +886 3 578 2390 Attn: Technical Support Phone Support +886 3 578 2395 (ext. 8822, 8823) If you wish to write us for support: Promise Technology, Inc. 2F, No. 30, Industry E. Rd. IX Science-based Industrial Park Hsin-Chu 30075, Taiwan (R.O.C.
Chapter 9: Support Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
SmartStor NS4300N Product Manual No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product; b) repair the product.
Chapter 9: Support Returning Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Product model and serial number (required) • Return shipping address • Daytime phone number • Description of the problem • Copy of the original purchase invoice The technician will assist you in determining whether the product
SmartStor NS4300N Product Manual You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.
Appendix A: Maintenance • Upgrading the Firmware (below) • Connection Problems After Restart (page 164) Upgrading the Firmware Follow this procedure to upgrade the firmware on your SmartStor. Downloading the Firmware Upgrade File To download the upgrade file: 1. Point your browser to http://www.promise.com/support/support_eng.asp. 2. Download the NS4300N firmware upgrade file to your PC. 3. Copy the firmware upgrade file from your PC to a folder on the SmartStor.
SmartStor NS4300N Product Manual Connection Problems After Restart If your SmartStor’s network settings were set to Obtain an IP address automatically, your DHCP server might assign a different IP address to the SmartStor when you restart the SmartStor after is was shutdown for repairs. This condition does not apply if you assigned your SmartStor’s IP address manually. If you experience network drive or printer connection failures, check the SmartStor’s current IP address.
Appendix B: Important Information GNU General Public License This product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see the GNU General Public License (“GPL”) for the exact terms and conditions of this license at www.gnu.org. The GPL source code incorporated into the product is available for free download at our web site www.promise.com/support/download/download_eng.asp.
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Index A backup, cont.
SmartStor NS4300N Product Manual connectors, cont.
Index events, cont. response to 143 snapshots 144 system 144 troubleshooting 142 export access list, UNIX/Linux PC folder, cont.
SmartStor NS4300N Product Manual IP address, cont.
Index network drive setup, cont. UNIX 22 Windows 19 Network Servers, on Linux desktop PASM, cont.
SmartStor NS4300N Product Manual PASM, cont. SmartStor, shutdown/reboot power, cont.
Index RAID Volume, cont.
SmartStor NS4300N Product Manual SmartNAVI, cont.
Index system events 144 System Standby, setup 121 system status LED 110, 124, 125, user add 56, 89, 91 change password 92 delete 92 view 91 user list, SmartNAVI 58 user name NS4300N 36 PASM 86, 87 SmartNAVI 12 SmartStor 25, 27, 30, 138, 148 T temperature, CPU 147 time and date 13 timezone 13, 74, 122 U UDP option in Windows 152 Unicode support 155 Unicode, folder name support UNIX export access list 98 setup access 97 setup network drive 22 sharing setup 105 un-mount share folder 72 unpacking the SmartS
SmartStor NS4300N Product Manual W Windows AD domain 96 firewall issue 151 setup access 96 setup network drive setup sharing 104 workgroup 97 19 176
