Product manual

VTrak J830s, J630s Product Manual
44
Can I hot-swap a failed drive with a new one?
Yes. Disk drives are hot-swappable on the VTrak unit.
Can the VTrak run using just one power supply?
Yes, it is possible to run the VTrak unit on a single power supply. However,
leaving one power supply off means there is no redundancy if the remaining
power supply fails. And it reduces air flow through the enclosure, which can
contribute to overheating. Always switch on both power supplies.
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS and firmware version numbers
• A description of the problem or situation
• System configuration information, including: motherboard and CPU type,
disk drive models, SAS or SATA drives, and error counts.
Technical Support Services
United States
Promise Online™ Website http://www.promise.com/support/
support_eng.asp.
(technical documents, drivers, utilities, etc.)
E-mail Support e-Support On-Line
Fax Support [phone] Attn: Technical Support
Phone Support [phone] option 4
If you wish to write us for
support:
Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA