User's Manual

VTrak J610s, J310s Product Manual

In addition, leaving one power supply off reduces air flow through the J610s

or J310s enclosure and can contribute to overheating. Always switch on both

power supplies if your J610s or J310s unit has two.

Contacting Technical Support

Promise Technical Support provides several support options for Promise users to

access information and updates. We encourage you to use one of our electronic

services, which provide product information updates for the most efficient service

and support.

If you decide to contact us, please have the following information available:

• Product model and serial number

• BIOS, firmware and driver version numbers

• A description of the problem / situation

• System configuration information, including: motherboard and CPU type,

hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other

controllers.

Technical Support Services

Important

Promise offers 24x7 live technical support (in English only) for

registered owners of VTrak products. To register, point your

browser to:

http://www.promise.com/support/warranty/

warranty_eng_pdchoose.asp

Promise Online™ Web Site

Promise Online™ eSupport

http://www.promise.com/support

(technical documents, drivers, utilities, etc.)

https://support.promise.com/support

(online request form)