Specifications

15
How to get Matrox RT.X Customer Support
more than one incident. Phone support will be provided until your support issue
is resolved.
What information should I have ready before
calling Matrox?
Be prepared to have the following information ready before calling a Matrox
customer service representative for phone support:
• Client ID (provided when you register your Matrox RT.X product).
• Token ID (if applicable).
• Name of your product.
• System information (operating system, motherboard, computer model, etc.)
• Nature of your problem.
¡ Important The Matrox representative may need specific details about your
system. To facilitate phone support, please make sure you have access to your
system when you call.
Contact info
The following numbers are subject to change. For up-to-date contact information,
always check our web site at www.matrox.com/video/support.
• If you are eligible for free phone support for your RT.X product, please call
1-514-822-6030.
• For token-based phone support, please call 1-866-443-5052.
¡ Important Your client ID and/or customer profile will be validated to
determine your eligibility for free phone support.