Specifications

How to get Matrox RT.X Customer Support

The following sections explain how customers in the U.S. and Canada can obtain

Matrox RT.X Customer Support.

To be eligible for customer support, you must register your Matrox RT.X product.

For more information about becoming a registered user, see the manual for your

Matrox product or the Matrox Support section of our web site at

www.matrox.com/video/support.

What kind of support can I expect from Matrox?

You can expect free phone support for up to six months after the purchase of your

Matrox RT.X product. After the six-month period is up, you will be required to

pay for phone support for new support issues. If you have an unresolved support

issue in progress with Matrox Customer Support when the period for which you

are eligible for free phone support has expired, you will continue to receive free

phone support for that issue until it is resolved.

¦NoteThe Support section of our web site offers up-to-the-minute information

about Matrox products, and solutions to many common problems. Before calling

for phone support, you may want to check the information listed on the Support

section of our web site, such as our User forums, Frequently asked questions

(FAQs), and System recommendations pages. For more information, see

www.matrox.com/video/support.

How much does phone support cost and how

do I pay for it?

You pay for phone support using support tokens. One support token can be

redeemed for one phone support incident. A single support token costs

$29.95 US. Support tokens can be purchased through our web site at

www.matrox.com/video/support, or over the phone with a Matrox customer

service representative. When you call for phone support you will be asked for

your Token ID, which will be administered at the time of purchase.

Remarks

• Support tokens can be purchased using credit cards only.

• You are responsible for any phone line charges that may apply to you.

What is a phone support incident?

A phone support incident is a single support issue that cannot be broken down

into subordinate problems. If a support issue is related to one or more problems,

each problem will be treated and charged as a separate incident. You and your

Matrox customer support representative will decipher the nature of the problem,

and your Matrox representative will let you know if your problem consists of