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Troubleshooting Repair Information
2 - 4 0070-10-0634 Panorama® Service Manual
4. Verify that AC power is ON at the Central Station.
5. Reboot the Central Station. Verify that the power and hard drive LEDs are illuminated
and the fans are operating.
• If the display still does not come on, the problem is likely within the tower.
• If the hard drive LED does not illuminate, the problem is likely related to the CPU or the
motherboard.
• If the fans are not operating, the problem is likely the power supply.
The display comes on but the Central Station does not complete
“self-test”
1. Note at which point the unit stopped during the boot-up self-test (e.g., passed through
the memory check, CMOS check, Drive check).
• This may mean replacement of the Network Interface Card, the Mother PCB, or one of
the hard drives.
The unit went through self-test, but did not get to the Panorama
operating screen. It stays at the blue screen - no desktop icons
1. Clear the error and event logs (contact a Service Representative for instructions) and
save the config tool.
The mouse does not function
1. Verify that the connections at the rear of the Central Station are secure and that they are
in the appropriate locations.
2. Check connections to the KVM Extender (Transmitter & Receiver).
3. Re-power the KVM by disconnecting AC power from the transmitter and receiver.
4. Reboot the system. Is the mouse functional?
• If not, install a new PS2 mouse and reboot the system again.
5. Is the mouse functional now?
• If not, this may mean replacement of the Mother PCB.
No touch screen response
1. Verify that the connections at the rear of the Central Station are secure and that they are
in the appropriate locations.
2. Check connections to the KVM Extender (Transmitter & Receiver).
3. Re-power the KVM by disconnecting AC power from the transmitter and receiver.
4. Clean the touch screen panel.
5. Reboot the system. Is the touch screen functional?
• If not, this may mean replacement of the touch screen monitor or the touch screen
controller card.