User manual

Chapter 6: Troubleshooting & Tips
59
Operating System-Related Issues
The Operating System no longer boots after creating a Mirrored Logical
Disk using your existing boot drive using Windows
This is due to Drive Geometry issues. You can verify this if you move the
original drive back to the onboard controller and it boots successfully. Each
controller can view a drive differently. This can be an issue for a new
controller that loads the original Master Boot Record (MBR) and then has a
problem translating it or the Operating System boot record.
Promise recommends a clean install of the Operating System. This action
restores the MBR and OS boot record. This requires repartitioning and
formatting the drive.
Promise Windows driver does not appear in Device Manager
Windows may already be listing the controller under Other Devices instead
of the Hard disk controllers section. In Device Manager under Other Devices
to see if it lists a PCI Card or RAID Controller. If so, highlight this listing and
click on the Properties button then click on the Driver tab. Depending on your
version of Windows, choose either Change Driver or Update Driver. Follow
the on-screen prompts to complete installation of the driver. If Windows asks
if you want to test if the device can be removed safely, click on CANCEL.
Reboot the system to complete installation of the driver.
“Inaccessible Boot Device” message appears during floppyless installation
of Windows
The F6 key was not pressed at the appropriate time. Reboot the system, and
press the F6 key when the message "Press F6 if you need to install third
party SCSI or RAID driver" appears in Windows.
“No Hard Drives Found” message appears during CD-ROM installation of
Windows
The F6 key was not pressed at the appropriate time. Reboot the system, and
press the F6 key when the message “Press F6 if you need to install third
party SCSI or RAID driver” appears in Windows.