FASTTRAK TX2200 / TX4200 USER MANUAL Version 1.
FastTrak TX2200 / TX4200 User Manual Copyright © 2004 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Promise Array Management (PAM) Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Key Features and Benefits . . . . . . . . . . . . . . . .
Fast Trak TX2200 / TX4200 User Manual Windows 2000 New Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Existing Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Confirm Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Chapter 5: RAID Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1: Introduction • About This Manual, below • Overview, page 2 • FastTrak TX Series, page 2 • Promise Array Management (PAM), page 3 • Key Features and Benefits, page 3 • Specifications, page 5 Thank you for purchasing Promise Technology’s FastTrak TX2200 or TX4200 RAID Controller card. About This Manual This User Manual describes how to setup, use and maintain the FastTrak TX2200 or TX4200 RAID Controller cards.
Fast Trak TX2200 / TX4200 User Manual Overview The PC which you are using either already contains FastTrak TX2200 or TX4200 RAID Controller card installed by a third-party or you have acquired a FastTrak TX2200 or TX4200 retail product for your existing PC and plan to install the card yourself. • For PC owners wishing to install their TX2200 or TX4200 RAID Controller card, go to Chapter 2: Installation on page 5.
Chapter 1: Introduction Should a drive that is part of a mirrored logical disk fail, FastTrak TX2200 and TX4200 use the mirrored drive (which contains identical data) to assume all data handling. When a new replacement drive is later installed, FastTrak TX2200 and TX4200 rebuild data to the new drive from the mirrored drive to restore fault tolerance. FastTrak TX2200 and TX4200 bootable BIOS supports individual drives larger than 137 GB.
Fast Trak TX2200 / TX4200 User Manual Advanced Hardware Design Features Benefits PCI Plug-n-Play, PCI Interrupt sharing and coexists with motherboard IDE and SCSI controllers Easy to install; supports up to 4 Serial ATA drives on the FastTrak RAID Controller card while still supporting 4 devices on motherboard ATA controller. Supports multiple logical disks TX2200 supports up to 2 logical disks, TX4200 supports up to 4 logical disks.
Chapter 1: Introduction Compatibility Features Benefits Complies with PCI v2.3 Local Bus standard Provides highest level of hardware compatibility. Complies with SATA Specification 1.0 Provides full compatibility with first generation Serial ATA hard drives. Complies with SATA II Provides enclosure and drive monitoring Specification 1.0 – Extensions compatibility. to Serial ATA 1.0 Compliant with PCI Bus Master standard.
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Chapter 2: Installation • Unpack Your FastTrak Card (below) • Install the FastTrak Card (page 8) • Install the Disk Drives (page 9) • Create Your Logical Disk (page 11) • Performance (page 12) • Security with New Drives (page 13) • Security with Existing Drives (page 14) • Security with Quick Initialization (page 16) This Chapter is designed to quickly get your FastTrak TX2200 or 4200 Serial ATA RAID Controller card up and running using the default settings, which will be optimal for most use
Fast Trak TX2200 / TX4200 User Manual Warning The FastTrak TX2200 and TX4200 Serial ATA RAID Controller cards, like other parts of your system, are subject to damage by static electricity. Be sure that you're properly grounded (Promise recommends that you wear an anti-static strap or touch a grounded object) and that you unplug your system before installing FastTrak.
Chapter 2: Installation 2. Remove the inside slot cover of an available 32-bit PCI slot on the motherboard.Install the FastTrak Serial ATA RAID card into the open PCI slot. Secure the bracket to the system's frame. 3. Attach your system case's 2- or 4-pin LED cable to the LED connector on the FastTrak card (see Install the Disk Drives, below). 4. Fasten the controller card bracket to the system case.
Fast Trak TX2200 / TX4200 User Manual 3. Attach one Serial ATA data cable to each Serial ATA disk drive. Then attach the other ends of the cables to the connectors on the FastTrak card (below).
Chapter 2: Installation If you are using a Promise SuperSwap 1100 or 4100 enclosure in your PC: • Connect the power cables to the SuperSwap enclosure. • Attach a SMBus cable from the Management Connector on the FastTrak card to the Management Connector on the first enclosure These actions are described in Chapter 2 of the SuperSwap User Manual. Note The FastTrak TX2200 and TX4200 RAID Controllers are PCI Plug-n-Play (PnP) devices.
Fast Trak TX2200 / TX4200 User Manual FastBuild (tm) Utility 2.03 (c) 2002-2005 Promise Technology, Inc. [ Auto Setup Options Menu ] Performance Optimize Array for: [ Array Setup Configuration ] Mode ............................................. Stripe Spare Drive ...................................... 0 Drive(s) Used in Array ........................... 2 Array Disk Capacity (size in MB) .................
Chapter 2: Installation 4. If you chose to initialize, press Y to verify that you want your disks initialized. 5. Press Esc twice to exit FastBuild and continue booting your computer. Proceed to Chapter 4 on page 39 and install the FastTrak driver. Note Before you can use your new logical disk, you must partition and format the logical disk using your PC’s operating system. See page 71.
Fast Trak TX2200 / TX4200 User Manual Proceed to Chapter 4 on page 39 and install the FastTrak driver. Note Before you can use your new logical disk, you must partition and format the logical disk using your PC’s operating system. See page 71. Security Logical Disk (Array) with an Existing Data Drive Use this setting to create a Mirrored (RAID 1) logical disk with a new disk drive and an existing drive with data and/or the bootable drive in your system.
Chapter 2: Installation Do you want the disk image to be duplicated to another or do quick initialize or create only? (Y/N/I) Y - Create and Duplicate N - Create Only I - Create and Quick Initialize 3. Press Y for the Create and Duplicate option. The window below will appear asking you to select the Source drive to use. FastBuild (tm) Utility 2.03 (c) 2002-2005 Promise Technology, Inc.
Fast Trak TX2200 / TX4200 User Manual FastBuild will copy all data from the Source drive to the Target drive and report its progress in percent completed. Please Wait While Duplicating The Image 50% Completed 7. Press Esc twice to exit FastBuild and continue booting your computer. Proceed to Chapter 4 on page 39 and install the FastTrak driver. Note Before you can use your new logical disk, you must partition and format the logical disk using your PC’s operating system. See page 71.
Chapter 2: Installation The window below will appear. Do you want the disk image to be duplicated to another or do quick initialize or create only? (Y/N/I) Y - Create and Duplicate N - Create Only I - Create and Quick Initialize Do you want to do quick initialize or create only? (Yes/No) Y - Create and Quick Initialize N - Create Only 4-drive RAID 10 logical disk 2-drive RAID 1 logical disk 3.
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Chapter 3: FastBuild™ Configuration Utility • Viewing the FastTrak BIOS Screen, below • Navigate the FastBuild Setup Menu, page 20 • Create Logical Disks Automatically, page 21 • View Drive Assignments, page 22 • Create Logical Disks Manually, page 25 • Delete a Logical Disk, page 34 • Rebuild a Mirrored Logical Disk, page 36 The FastBuild Configuration Utility offers several menu choices to create and manage a logical disk on the FastTrak TX2200 andTX4200 RAID Controller cards.
Fast Trak TX2200 / TX4200 User Manual Rebuilding – The process of reconstructing a logical disk in Critical mode by placing redundant data on a replacement disk drive. Critical – Degraded logical disk condition due to a failed or removed disk drive. Applies to mirrored logical disks (RAID 1 and 10) only. Fault tolerance is lost but the data is still accessible. Triggers automatic rebuilding. Offline – Striped logical disks (RAID 0): Degraded logical disk condition due to one failed or removed disk drive.
Chapter 3: FastBuild Configuration Utility To create a new logical disk automatically, press 1 and see Create Logical Disks Automatically on page 21. Promise recommends this option for most users. To manually create a logical disk, press 3 and see Create Logical Disks Manually on page 25. If you wish to modify block size, you must create the logical disk manually. To view drives assigned to logical disks, press 2 and see View Drive Assignments on page 22.
Fast Trak TX2200 / TX4200 User Manual Performance RAID 0 (Stripe) supports the high performance. The storage capacity equals the number of drives times the capacity of the smallest drive in the logical disk. Under the Performance setting, FastTrak assigns all available drives to a single Striped logical disk. Security (RAID 1 Mirror, or RAID 10 Mirror/Stripe) creates a mirrored (or fault tolerant) logical disk for data security.
Chapter 3: FastBuild Configuration Utility FastBuild (tm) Utility 2.03 (c) 2002-2005 Promise Technology, Inc.
Fast Trak TX2200 / TX4200 User Manual 4. Press Ctrl-Y to confirm. The disk is re-designated as JBOD. Note Before you can use your JBOD disk, you must partition and format it using your PC’s operating system. Caution When you re-designate a JBOD disk as a Spare, you lose all data on the disk. Spare disks are not recognized by your PC until they become part of a logical disk. To change a JBOD disk to a Spare: 1. From the FastBuild Main Menu, select View Drive Assignments (2). 2.
Chapter 3: FastBuild Configuration Utility Create Logical Disks Manually • Logical Disk Specifications (below) • Create a RAID 0 Logical Disk (page 27) • Create a RAID 1 Logical Disk (page 29) • Add Fault Tolerance to Existing Drive (page 30) • Hot Spare Drive (page 33) The FastBuild utility lets you create logical disks manually on your FastTrak TX2200 or TX4200 Serial ATA RAID Controller card.
Fast Trak TX2200 / TX4200 User Manual Gigabyte Rounding feature permits the installation of a replacement drive that is slightly smaller (within 1 gigabyte) than the remaining working drive. This can be helpful in the event that a drive fails and an exact replacement model is no longer available. For example, with the Gigabyte Rounding feature enabled, the remaining working drive can be 80.5 GB and the replacement drive can be 80.3, since both are rounded down to 80 GB.
Chapter 3: FastBuild Configuration Utility Create a RAID 0 Logical Disk 1. From the FastBuild Main Menu, press 3 to choose Define Array. The Define Array Menu displays. FastBuild (tm) Utility 2.03 (c) 2003-2005 Promise Technology, Inc. [ Define Array Menu ] Logical Disk No Logical Logical Logical Logical Disk Disk Disk Disk 1 2 3 4 RAID Mode Total Drv Capacity(MB) Status ------------- ------------- ----------------- ------------- Halt on Error : Disable [ ] Up [ ] Down 2.
Fast Trak TX2200 / TX4200 User Manual 3. Under the Define Array Menu section, press the arrow keys to highlight the RAID Mode. 4. Press the Spacebar to select the Stripe RAID Mode. 5. Press the arrow keys again to highlight Stripe Block. 6. Press the Spacebar to select the Stripe Block Size you want: 32, 64 or 128 KB. 7. Under the Drive Assignments section, press the arrow keys to highlight a disk drive. 8.
Chapter 3: FastBuild Configuration Utility Create a RAID 1 Logical Disk 1. From the FastBuild Main Menu, press 3 to choose Define Array. The Define Array Menu displays. FastBuild (tm) Utility 2.03 (c) 2003-2005 Promise Technology, Inc. [ Define Array Menu ] Logical Disk No Logical Logical Logical Logical Disk Disk Disk Disk 1 2 3 4 RAID Mode Total Drv Capacity(MB) Status ------------- ------------- ----------------- ------------- Halt on Error : Disable [ ] Up [ ] Down 2.
Fast Trak TX2200 / TX4200 User Manual 3. Under the Define Array Menu section, press the arrow keys to highlight the RAID Mode. 4. Press the Spacebar to select the Mirror RAID Mode. 5. If you want to disable Gigabyte Rounding, press the arrow keys again to highlight it. 6. Press the Spacebar to toggle Gigabyte Rounding on or off. 7. Under the Drive Assignments section, press the arrow keys to highlight a disk drive. 8.
Chapter 3: FastBuild Configuration Utility Important If you wish to include your current bootable drive using the Windows 2000, XP or Server 2003 operating system as part of a bootable Mirrored (RAID 1) logical disk on your FastTrak, you MUST install the FastTrak driver onto the bootable drive while it is still attached to your existing hard drive controller. See Chapter 4. 1. From the FastBuild Main Menu, press 3 to choose Define Array. 2.
Fast Trak TX2200 / TX4200 User Manual FastBuild (tm) Utility 2.03 (c) 2002-2005 Promise Technology, Inc. [ Source Disk ] Channel:ID Drive Model Capacity (MB) ------------------[ Target Disk ] Drive Model -------- Channel:ID ------ [ Please Select A Source Disk ] Drive Model Capacity (MB) ST3160023AS 160041 ST3160023AS 160041 Channel:ID 1:SATA 2:SATA [ ] Up Capacity (MB) ------- [ ] Down [ Keys Available ] [ESC] Exit [Enter] Select 10.
Chapter 3: FastBuild Configuration Utility 13. Press Esc twice to exit FastBuild and continue booting your computer. Note Before you can use your new logical disk, you must partition and format the logical disk using your PC’s operating system. Hot Spare Drive This arrangement applies to the FastTrak TX4200. For automatic rebuilds of a Mirrored (RAID 1) logical disk, attach a spare drive to the TX4200 card.
Fast Trak TX2200 / TX4200 User Manual Delete a Logical Disk Warning Deleting an existing logical disk could result in loss of data. Record all logical disk information including the logical disk type, the disk drives, and stripe block size in case you wish to undo a deletion. Important If you delete a logical disk by accident, immediately define a new logical disk identical to one you deleted. This action normally recovers the deleted logical disk. FastBuild (tm) Utility 2.
Chapter 3: FastBuild Configuration Utility FastBuild (tm) Utility 2.03 (c) 2002-2005 Promise Technology, Inc. [ View Array Definition Menu ] Logical Disk No RAID Mode Total Drv Status Logical Disk 1 Mirror 2 Functional Stripe Block: Not Available Channel ID 1:SATA 2:SATA Gigabyte Rounding: ON [ Drive Assignments ] Drive Model Capacity (MB) ST380023AS 80630 ST380023AS 80630 Are you sure you want to delete this array? Press Ctrl-Y to Delete, or others to abort. 5.
Fast Trak TX2200 / TX4200 User Manual Rebuild a Mirrored Logical Disk When a mirrored (RAID 1 or 10) logical disk suffers a disk drive failure, it goes Critical. This means you can still access the logical disk but it has lost fault tolerance. To restore the logical disk to Functional status, you must: • Replace the failed drive • Rebuild the logical disk to the replacement drive. If you have a FastTrak TX4200 with a Mirrored (RAID 1) logical disk, you can have a hot spare disk drive.
Chapter 3: FastBuild Configuration Utility . Important Drives MUST be replaced if they contain any physical errors, before rebuilding the logical disk. Follow these steps to use the Rebuild Array feature: 1. Press Ctrl-F to enter FastBuild Main Menu. 2. Select Define Array (3). 3. Press the arrow keys to select the Critical logical disk then press Enter to select it. The View Array Definition Menu appears (below). FastBuild (tm) Utility 2.03 (c) 2002-2005 Promise Technology, Inc.
Fast Trak TX2200 / TX4200 User Manual The Rebuild Array - Assign Spare Drive menu appears (below). FastBuild (tm) Utility 2.03 (c) 2003-2005 Promise Technology, Inc. [ Rebuild Array - Assign Spare Drive ] Logical Disk No RAID Mode Total Drv Status Logical Disk 1 Mirror 2 Critical Stripe Block: Not Available [ Select Drive for Rebuild ] Drive Model Capacity (MB) ST380023AS 80630 Channel:ID 2:SATA [ ] Up 9.
Chapter 4: Install Drivers Following are driver installation procedures for the Windows operating systems that support the FastTrak TX2200 and TX4200 Serial ATA RAID Controller card. The FastTrak drivers for Windows are included on the driver diskette. Drivers and installation instructions for Linux and Novell operating systems are on the Software CD and also downloadable from the Promise website at www.promise.com.
Fast Trak TX2200 / TX4200 User Manual Windows Server 2003 New Installation The following details the installation of the FastTrak Serial ATA RAID Controller drivers while installing Windows Server 2003. 1. Start the installation: • Floppy Install: Boot the computer with the Windows Server 2003 installation diskettes. • CD-ROM Install: Boot from the CD-ROM. Press F6 after the message "Press F6 if you need to install third party SCSI or RAID driver" appears. 2.
Chapter 4: Install Drivers Existing Installation After installing the FastTrak Serial ATA RAID Controller card and rebooting your system, Windows Server 2003 setup will show a “Found New Hardware” dialog box. Under Windows 2003, “Mass Storage Controller” will be displayed. 1. Insert the FastTrak driver diskette into the A:\ drive. 2. Choose Install the software automatically and press the Enter key. 3.
Fast Trak TX2200 / TX4200 User Manual Windows XP New Installation The following details the installation of the FastTrak Serial ATA RAID Controller drivers while installing Windows XP. 1. Start the installation: • Floppy Install: Boot the computer with the Windows XP installation diskettes. • CD-ROM Install: Boot from the CD-ROM. Press F6 after the message "Press F6 if you need to install third party SCSI or RAID driver" appears. 2.
Chapter 4: Install Drivers Existing Installation After installing the FastTrak Serial ATA RAID Controller card and rebooting your system, Windows XP setup will show a “Found New Hardware” dialog box. 1. Insert the FastTrak driver diskette into the A:\ drive. 2. Choose Install the software automatically and press the Enter key. 3. Choose Windows Promise FastTrak TX2200/TX4200 (tm) Controller from the list that appears on screen, and then press the Enter key. 4.
Fast Trak TX2200 / TX4200 User Manual Windows 2000 New Installation The following details the installation of the FastTrak Serial ATA RAID Controller drivers while installing Windows 2000. 1. Start the installation: • Floppy Install: Boot the computer with the Windows 2000 installation diskettes. • CD-ROM Install: Boot from the CD-ROM. Press F6 after the message “Press F6 if you need to install third party SCSI or RAID driver” appears. 2.
Chapter 4: Install Drivers Existing Installation After installing the FastTrak Serial ATA RAID Controller card and rebooting your system, Windows 2000 setup will show a “New Hardware Found” dialog box. Under Windows 2000, “PCI Mass Storage Controller” will be displayed. 1. Choose Add New Hardware Wizard from the list, and then press Enter. 2. Choose Add/Troubleshoot a device and click Next. The new hardware wizard will show device list 3. Choose Mass Storage controller and click Next.
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Chapter 5: RAID Concepts • FastTrak Serial ATA RAID Controller Card, below • Logical Disk Terms, page 48 • RAID Levels, page 51 FastTrak Serial ATA RAID Controller Card FastTrak TX2200 and TX4200 Serial ATA RAID controller cards feature concurrent data channel operation and onboard BIOS. The channels on the FastTrak Controller support concurrent operation that allows for overlapped I/O under multi-tasking operating systems and sharing the workload between multiple drives.
Fast Trak TX2200 / TX4200 User Manual Logical Disk Terms Logical disk A logical disk (array) is formed from a group of two or more disk drives that appear to the PC’s operating system as a single drive. The FastTrak Serial ATA RAID Controller provides the organization and management for your disk drives so they can work together in this way. FastTrak allows you to create a singledrive RAID 0 logical disk but such a logical disk has no advantage over any other single disk drive.
Chapter 5: RAID Concepts Stripe Block Size The size selected (32, 64, 128 KB) affects how FastTrak sends data blocks to and receives them from the drives. You must perform your own testing to determine how the data block size affects your particular use of the logical disk. In general, a larger block size is better when handling large data transfers (such as in A/V editing or graphics) while a smaller block size is better when handling email and other common server data. The default is 64 KB.
Fast Trak TX2200 / TX4200 User Manual How FastTrak Orders Logical Disks During startup, the logical disks on the FastTrak Serial ATA Controller card are recognized in this order: 1. The logical disk set to bootable in the FastBuild Setup. 2. The logical disk number (i.e. logical disk 0, logical disk 1…). This would be involved in determining which drive letters will be assigned to each logical disk.
Chapter 5: RAID Concepts RAID Levels Stripe (RAID 0) Reads and writes sectors of data interleaved between multiple drives. When any disk member fails, it affects the entire logical disk. Performance is better than a single drive since the workload is balanced between the logical disk members. This logical disk type is for high performance systems. Identical drives are recommended for performance as well as data storage efficiency.
Fast Trak TX2200 / TX4200 User Manual Mirror (RAID 1) Writes duplicate data on to a pair of drives while reads are performed in parallel. RAID 1 is fault tolerant because each drive of a mirrored pair is installed on separate channels. If one of the mirrored drives suffers a mechanical failure or does not respond to the controller, the remaining drive will continue to function. Or, if one drive has a physical sector error, the mirrored drive will continue to function.
Chapter 5: RAID Concepts Mirror / Stripe (RAID 10) A combination of RAID 0 and RAID 1 logical disks. It can increase performance by reading and writing data in parallel while protecting data with duplication. Four drives are required for this logical disk. A RAID 10 logical disk starts with a mirrored pair of disk drives, like a RAID 1 logical disk. Then it stripes the data, like a RAID 0 logical disk, from the mirrored pair over two more disk drives.
Fast Trak TX2200 / TX4200 User Manual Dual Data Redundancy One unique (though rarely used) feature of RAID 10 is dual fault tolerance. In some cases, two drives can fail simultaneously yet the logical disk still maintains the integrity of data. There are six combinations in which two of the four drives can fail. The FastTrak Serial ATA RAID Controller protects the data on a logical disk in four of those cases depending on each drive’s assignment in the logical disk.
Chapter 6: Troubleshooting & Tips • Motherboard Issues, below • System CMOS Issues, page 56 • Drive-Related Issues, page 57 • Operating System-Related Issues, page 59 • Performance Tips, page 60 This section is used to assist with troubleshooting conflicts and FastTrak TX2200 and TX4200 installation problems. Also refer to the README.TXT file on the FastTrak driver diskette for more recent information as well as the PromiseOnline services listed on page 65.
Fast Trak TX2200 / TX4200 User Manual Intermittent data problems Overclocking the PCI bus may cause the system to hang or data corruption. If you experience either of these problems and you are overclocking the PCI bus, set the PCI bus back to its normal setting to see if this is causing the errors.
Chapter 6: Troubleshooting & Tips Drive-Related Issues Critical logical disk (array) status error reported during boot ID MODE SIZE STATUS 1 1x2 Mirror 120000M Critical Exp/Converting Problem is detected with Array : 1 Critical Status: A disk member of a mirrored array has failed or is not responding. The array is still functional, but fault tolerance is disabled.
Fast Trak TX2200 / TX4200 User Manual Unable to partition or format logical disk This condition may occur when the Reserve Sector of one of the drives has become corrupt or bad. Removing (erasing) the reserve sector will remedy any issue related directly to a bad reserve sector. Warning Before removing the reserve sector of the drive(s), backup any existing data. Removal of the reserve sector of any disk drive permanently deletes all existing data on the drive.
Chapter 6: Troubleshooting & Tips Operating System-Related Issues The Operating System no longer boots after creating a Mirrored Logical Disk using your existing boot drive using Windows This is due to Drive Geometry issues. You can verify this if you move the original drive back to the onboard controller and it boots successfully. Each controller can view a drive differently.
Fast Trak TX2200 / TX4200 User Manual Performance Tips Here are some tips that may optimize performance in a RAID 0 striped logical disk. If you are using an audio/video-editing card, we also recommend reviewing your card's documentation for additional information. Use FastTrak TX2200 or TX4200 as D: or other non-bootable drive in a striped logical disk For Audio/Video editing, keep the original system boot drive on the standard IDE controller as C: drive.
Chapter 7: Support • Frequently Asked Questions, below • Contact Technical Support, page 65 • Limited Warranty, page 67 • Return Product for Repair, page 68 Frequently Asked Questions This section lists frequently asked questions involving pre-installation, drive issues, installation, and post-installation.
Fast Trak TX2200 / TX4200 User Manual • Reset the configuration data in your CMOS. This is usually an option in the PnP section of your CMOS. • Otherwise, switch the FastTrak card to a different PCI slot.
Chapter 7: Support Do the disk drives on the FastTrak Controller have to be the same size? The disk drives connected to the FastTrak Serial ATA RAID Controller card do not have to be the same size. If the sizes differ, the FastTrak Controller will truncate the bigger drive so the drives match. The resulting difference in drive space is unusable, so avoid using disk drives of significantly different capacities. I already have a logical disk on an older FastTrak controller.
Fast Trak TX2200 / TX4200 User Manual How do I partition/format my FastTrak logical disk? The FastTrak Serial ATA RAID Controller represents the logical disk as a single disk drive to your system. Therefore, anything that you can do to a single disk drive you can do to a FastTrak logical disk. You can partition the logical disk as you see fit using any file system you want.
Chapter 7: Support Contact Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
Fast Trak TX2200 / TX4200 User Manual Europe, Africa and Middle East E-mail Support support@promise.nl Fax Technical Support +31 (0) 40 256 9463 Attention: Technical Support Phone Technical Support +31 (0) 40 235 2600 8:30-5:00pm The Netherlands Time If you wish to write us for support: Promise Technology Europe B.V. Attn: Technical Support Luchthavenweg 81-125 5657 EA Eindhoven, The Netherlands Pacific Rim E-mail Support support@promise.com.
Chapter 7: Support Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
Fast Trak TX2200 / TX4200 User Manual No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product; b) repair the product.
Chapter 7: Support The technician will assist you in determining whether the product requires repair. If the product needs repair, the Technical Support Department will issue an RMA (Return Merchandise Authorization) number. Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.
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Appendix A: Partition and Format In order for your operating system to recognize and work with the disk drives attached to your FastTrak TX2200 or TX4200 Serial ATA RAID Controller card, the drives must be partitioned and formatted.
FastTrak TX2200 / TX4200 User Manual 3. Click the Next button to start the Wizard. 4. In the following windows, select Disk 1 to Initialize. Do not select any disks to Convert. Click the Finish button to Initialize the logical disk. 5. Right-click on the Unallocated portion of Disk 1 and select New Partition... from the popup menu. The New Partition Wizard appears.
Appendix A: Partition and Format 6. Click the Next button to start the wizard. 7. In the following windows, do the following actions. Click Next to move to the next window. 8.
FastTrak TX2200 / TX4200 User Manual When formatting is complete, your logical disk will appear as a hard drive in the Disk Management window (above) and the My Computer window (below).
