FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Version 3.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Copyright © 2003, Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise and the Promise logo are registered in U.S. Patent and Trademark Office.
Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction may cause harmful interference to radio communications.
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Contents Chapter 1: Introduction ............................................................................................... 1 FastTrak S150 SX4 and SX4000 / SX4000 Lite...................................................... 1 XOR Acceleration................................................................................................. 1 Hot-Swapping....................................................................................................... 1 Promise Array Management Utility (PAM)..........
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Chapter 5: Disk Array Concepts ............................................................................... 41 About FastTrak S150 SX4 and SX4000 / SX4000 Lite.......................................... 41 About Adapter BIOS........................................................................................... 41 Reserved Sector ................................................................................................ 41 Disk Array Terms......
Chapter 1: Introduction FastTrak S150 SX4 and SX4000 / SX4000 Lite FastTrak S150 SX4 and SX4000 / SX4000 Lite are RAID controllers and a software management suite that provides an enterprise-wide Serial ATA RAID solution.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Promise Array Management Utility (PAM) The Promise Array Management (PAM) utility offers local and remote management and monitoring of all FastTrak arrays that exist anywhere on a network. Windows-based GUI provides email notification of all major events/alarms, memory cache management, logging for NT/2000 servers, array maintenance, rebuild, and access to all components in array (server, controller, data channels, individual drives, and enclosure).
Chapter 2: Installation S150 SX4 When you receive the FastTrak S150 Series card, the package should contain the items listed below: • • • • • • FastTrak S150 SX4 RAID Controller Card Quick Start Guide FastTrak driver diskette Four internal 4-wire Serial ATA hard drive data cables Two Y power splitter cables CD with Drivers, Promise Array Management (PAM) utility, PAM User Manual and FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual If ANY of the contents are missing or appear to be damaged, please con
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Warning Before installing the adapter into an existing system, backup any important or useful data. Failure to follow this accepted PC practice could result in data loss. Warning The FastTrak card, like other parts of your system, is subject to damage by static electricity.
Chapter 2: Installation Memory Module Test The FastTrak S150 SX4, SX4000 and SX4000 Lite RAID Controller cards ship without a Dual Inline Memory Module (DIMM) for Synchronous Dynamic Random Access Memory (SDRAM). A DIMM of 64 MB to 256 MB capacity must be installed in order for the FastTrak Card to function. The DIMM you select must pass a test prepared by Promise Technology to verify that your DIMM is fully compatible with the FastTrak card.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Installing the FastTrak Card The FastTrak RAID Controller card fits into any available: • • 32-bit PCI slot (must be PCI 2.2 compliant) 1. 2. Remove the cover of your system. 2 Remove the inside slot cover of an available 32-bit PCI slot on the motherboard. Install the FastTrak card into the open slot (see Figure 1 below). Secure the bracket to the system’s frame.
Chapter 2: Installation Installing the Hard Drives Important If you wish to include your current bootable Serial ATA drive using the Windows XP operating system as part of a bootable Mirrored (RAID 1) array on your FastTrak card, do NOT connect the hard drive to the FastTrak yet. You MUST install the Windows XP driver software first onto this drive while it is still attached to your existing hard drive controller. The FastTrak S150 SX4 RAID Controller card supports only Serial ATA hard drives.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Ch1 Ch2 Ch3 2 Ch4 Buzzer I C Connector FastTrak SX4 150 Cache Memory Socket Figure 2. Ch2 Ch3 1 1 1 1 Ch4 J 1 SDRAM DIMM (not included) FastTrak S150 SX4 card. Ch1 LED Pins Buzzer LED Pins SX4000 FastTRAK Cache Memory Socket Figure 3. 4. J 1 SDRAM DIMM (not included) FastTrak SX4000 card. The SX4000 Lite card is similar. Attach the Y-cable power splitters to each of the hard drives.
Chapter 2: Installation You will now use the onboard FastBuild BIOS utility to create your first array using the attached drives. For an explanation of the array options, see Chapter 3 of this manual. Important Even if you plan to use the Promise Array Management Utility to manage your array, you must still create your first array using the FastBuild Utility, as described here. 1. Boot your system.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual FastBuild Array Utility 2.xx (c) 2002-2005 Promise Technology, Inc. [ Define Array Menu ] Array No Array Array Array Array RAID Level Total Drv Capacity (MB) ----------------- ---------------- ----------------- 1 2 3 4 Status ----------------- [ Keys Available ] Note: * --Bootable Array [ ] Up [ ] Down [ESC] Exit [Enter] Select [Space] Change Boot Drive 4.
Chapter 2: Installation 6. 7. Press the arrow keys to move to the next option. Option choices depend on the RAID Level you selected. • Initialize Array, zero the disk drives. RAID 5 only. • Stripe Block Size, the default 64KB is best for most applications. • Gigabyte Boundary, allows use of slightly smaller replacement drives. Press the arrow keys to move to Disk Assignments. Press the spacebar to toggle between N and Y for each available drive. Assign the appropriate number of disk drives to your array.
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Chapter 3: FastBuild™ Utility This chapter contains a Setup Task Quick Reference that is a checklist of tasks needed to initialize your FastTrak S150 SX4 or SX4000 / SX4000 Lite system, followed by a step-by-step instructional breakdown of each task. The second half of this chapter is a visual and technical description reference including software screen shots.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Entering the FastBuild utility When the system boots, you will see the Promise FastTrak BIOS sign-on banner appear on the screen. Once the BIOS identifies the arrays attached to the FastTrak Controller card, it will offer an option to enter the FastBuild utility (see Figure 4). Press Ctrl-F to enter FastBuild utility and display the Main Menu (see Figure 5). Creating an array from the Define Array screen 1.
Chapter 3: FastBuild™ Utility FastTrak BIOS Reference When the FastTrak BIOS loads during bootup, it displays pertinent information about the RAID arrays that it finds. Then, it displays Press Ctrl-F to allow you to enter the Array BIOS Configuration Utility (below). FastTrak S150 SX4 (tm) BIOS Version 1.10.02 (c) 2002 Promise Technology, Inc. All rights reserved. Installed DIMM Size: 128 MB No Array is defined... Press to enter FastBuild (tm) Utility... < Press to continue booting...
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Status Shows one of three possible array status conditions: Functional The array is fully operational, and no problems are present. Critical The array is operational, but has lost its fault tolerance. For RAID array levels 1, 0+1 and 5 the array contains a failed drive. The user should identify and replace the failed drive. Offline The array is no longer operational and the FastBuild utility cannot rebuild the array.
Chapter 3: FastBuild™ Utility Main Menu FastBuild Array Utility 2.xx (c) 2002-2005 Promise Technology, Inc. [ Main Menu ] View Drive Assignments .......[ 1 ] View/Define Array.............[ 2 ] Delete Array..................[ 3 ] Controller Configuration......[ 4 ] Press 1..4 Figure 5. [ Keys Available ] to Select Option [ESC]..Exit FastBuild Array Utility Main Menu. Note This menu uses number keys 1 through 4 to select options.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual View Drive Assignments Press 1 on the Main Menu screen, to see the View Drive Assignments screen (below). This screen does not allow modifications to any of the four fields. FastBuild Array Utility 2.xx (c) 2002-2005 Promise Technology, Inc.
Chapter 3: FastBuild™ Utility Define Array Press 2 on the Main Menu screen to display, the Define Array Menu (see below). This screen displays any existing arrays. Users commonly create one or two arrays with FastTrak S150 SX4 or SX4000 / SX4000 Lite. To manually create arrays from the Define Array Menu (below), press the arrow keys to highlight an array number you wish to define, and press Enter to select it.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Define Array Definition Menu Selecting an Array from the Define Array Menu brings up the Define Array Definition Menu screen (below). First, choose the RAID Level you want.
Chapter 3: FastBuild™ Utility Gigabyte Boundary The Gigabyte Boundary feature is designed for fault tolerant arrays (RAID 1, 0+1 and 5) in which a drive has failed and the user cannot replace the drive with the same capacity or larger. Instead, the Gigabyte Boundary feature permits the installation of a replacement drive that is slightly smaller (within 1 gigabyte) than the remaining working drive (for example, an 80.5 GB drive would be rounded down to 80 GB).
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Creating a RAID 0 Array In the Define Array Definition Menu section (see Figure 8), press the Spacebar to cycle through array types and select RAID 0 for RAID Level. Assign from one to four drives to this array. Each member of such an array will no longer be readable as an independent drive if removed from the array. The capacity of the array will equal the capacity of the smallest drive multiplied by the number of drives within the array.
Chapter 3: FastBuild™ Utility Creating a RAID 1 Array In the Define Array Definition Menu section, press the Spacebar to cycle through array types and select RAID 1 for RAID Level. RAID 1 arrays use two disk drives. The capacity of the array will be half that of the smaller drive in the array. No stripe block size option is available when mirroring two drives.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Creating a RAID 0+1 Array You must assign four drives to an array before this feature becomes available. Assigning Drives to a RAID 0+1 Array Under the Drive Assignments section, highlight a drive and, with the Spacebar, change the Assignment option to Y to add the drive to the disk array. Continue to add drives to the array until you assigned all four drives. Press the up arrow to move to RAID Mode.
Chapter 3: FastBuild™ Utility Creating a RAID 5 Array In the Define Array Definition Menu section, press the Spacebar to cycle through array types and select RAID 5 for RAID Mode. You must configure such an array using a minimum of three drives. Your array will join the assigned drives together and split (or stripe) data among them. Each member of such an array will no longer be readable as an independent drive if removed from the array.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Hot Spare Drives Any extra drive that is not assigned to an array will be recognized as a Spare Drive. Such drives are designated “Free” in the View Drive Assignments screen (see below). FastBuild Array Utility 2.xx (c) 2002-2005 Promise Technology, Inc.
Chapter 3: FastBuild™ Utility Setting a Disk Array as Bootable You may select which defined array will be used as the bootable array from the Define Array Menu (press 2 in the Main Menu). Press the up and down arrow keys to highlight the desired array and press the Spacebar. The system will now recognize this as the first array and an asterisk (*) will appear next to the array number indicating it as bootable (see below). FastBuild Array Utility 2.xx (c) 2002-2005 Promise Technology, Inc.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Disk Array Recognition Order During computer startup, the disk arrays on the FastTrak Controller card are recognized in this order: • The bootable array, designated in the FastBuild setup. • Other arrays by their numbers (such as Array 1, Array 2…). Array Recognition Order determines the order in which each array is assigned the next available drive letter. By way of example, say that your PC boots from its internal disk drive and has a CD-ROM Drive.
Chapter 3: FastBuild™ Utility Delete Array Press 3 on the Main Menu screen to display the Delete Array Menu (below). FastBuild Array Utility 2.xx (c) 2002-2005 Promise Technology, Inc. [ Delete Array Menu ] Array No * Array Array Array Array 1 2 3 4 RAID Level Total Drv Capacity (MB) Status RAID5 ------------- 3 ------------ 161260 ------------- Functional ------------- [ Keys Available ] Note: * --Bootable Array [ ] Up [ ] Down [ESC] Exit [Del] Delete Figure 11. Delete Array Menu.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Controller Configuration Press 4 on the Main Menu screen to display the Controller Configuration screen (below). FastBuild (tm) Utility 1.xx (c) 2002-2005 Promise Technology, Inc. [ Adapter Configuration Options ] No Parameters Defined for Current Disk(s)...
Chapter 4: Installing Software Drivers Following are driver installation procedures for the FastTrak S150 SX4 and SX4000 / SX4000 Lite RAID Controller cards. Download the latest drivers from the Promise Technology website at www.promise.com. Procedure Page Number Windows Server 2003 Install Driver During New OS Installation......................................................32 Install Driver in an Existing System...............................................................33 Confirming Installation ....
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Windows Server 2003 Install Driver During New OS Installation 1. Start the installation: Boot from the CD-ROM. Press F6 after the message “Press F6 if you need to install third party SCSI or RAID driver” appears. 2. When the Windows Setup window is generated, press S to specify an Additional Device(s) 3. Insert the Promise Technology driver diskette into drive A: and press Enter. 4.
Chapter 4: Installing Software Drivers Install Driver in an Existing System Important If you plan to move the boot drive containing the existing Windows Server 2003 operating system to the FastTrak card, you MUST load the FastTrak driver to the boot drive while it is still attached to your existing hard drive controller. Do not attach the boot drive to the FastTrak card before completing this step.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Windows XP Install Driver During New OS Installation 1. Start the installation: Boot from the CD-ROM. Press F6 after the message “Press F6 if you need to install third party SCSI or RAID driver” appears. 2. When the Windows Setup window is generated, press S to specify an Additional Device(s) 3. Insert the Promise Technology driver diskette into drive A: and press Enter. 4.
Chapter 4: Installing Software Drivers Install Driver in an Existing System Important If you plan to move the boot drive containing the existing Windows XP operating system to the FastTrak card, you MUST load the FastTrak driver to the boot drive while it is still attached to your existing hard drive controller. Do not attach the boot drive to the FastTrak card before completing this step. After installing the FastTrak card and rebooting your system, Windows setup will show a Found New Hardware dialog box.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Windows 2000 Install Driver During New OS Installation 1. Start the installation: Boot from the CD-ROM. Press F6 after the message “Press F6 if you need to install third party SCSI or RAID driver” appears. 2. When the Windows Setup window is generated, press S to specify an Additional Device(s) 3. Insert the Promise Technology driver diskette into drive A: and press Enter. 4.
Chapter 4: Installing Software Drivers Install Driver in an Existing System Important If you plan to move the boot drive containing the existing Windows 2000 operating system to the FastTrak card, you MUST load the FastTrak driver to the boot drive while it is still attached to your existing hard drive controller. Do not attach the boot drive to the FastTrak card before completing this step.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Red Hat Linux 8.0, 9.0 Install Driver During New OS Installation 1. Start the RedHat Linux Installation by booting with the installation diskette or bootable CD ROM. 2. At the Welcome to Red Hat Linux ... installation screen, a prompt labeled boot: will appear at the bottom of the screen. Type linux dd and press Enter. 3. When the Installer asks, Do you have a driver disk? click Yes. 4.
Chapter 4: Installing Software Drivers SuSE Linux 8.1, 8.2 Install Driver During New OS Installation: Single Processor Computer 1. 2. Insert the install CD into CD-ROM drive. When the boot: picture prompts for an installation option, add the following line to the input box: acpi=oldboot. 3. Press the left Alt key and insert the FastTrak driver diskette into the floppy drive. 4. Finish the installation normally.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Promise RAID Utility for Linux To install the utility, type the following commands: mount /dev/fd0 /mnt /mnt/install util umount /mnt To use the utility, type the following commands: cd /usr/local/promise .
Chapter 5: Disk Array Concepts About FastTrak S150 SX4 and SX4000 / SX4000 Lite FastTrak S150 SX4 and SX4000 / SX4000 Lite are high performance RAID Controller cards that feature concurrent data channel operation and onboard BIOS. The channels on the FastTrak card support concurrent operation that allows for overlapped I/O under multi-tasking operating systems and sharing the workload between multiple drives.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Disk Array Terms Disk Array Description A disk array is formed from a group of two or more disk drives that appear to the system as a single drive. The advantage of an array is to provide better throughput performance and/or data fault tolerance. Better performance is accomplished by sharing the workload among multiple physical drives.
Chapter 5: Disk Array Concepts RAID Level Performance Fault Tolerance Capacity No. of Drives RAID 0 (Striping) Highest No No. Drives x Smallest Drive 2 to 4 RAID 1 (Mirroring) Normal Yes Smallest Drive 2 RAID 0+1 (Stripe/Mirror) High Yes 2X Smallest Drive 4 RAID 5 (Distributed Parity) High Yes Smallest Drive x No.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Mirroring (RAID 1) Writes duplicate data on to a pair of drives while reads are performed in parallel. RAID 1 is fault tolerant because each drive of a mirrored pair is installed on separate controller channels. If one of the mirrored drives suffers a mechanical failure (for example, spindle failure) or does not respond, the remaining drive will continue to function. This is called Fault Tolerance.
Chapter 5: Disk Array Concepts Striping / Mirroring (RAID 0+1) A combination of RAID 0 and RAID 1 arrays. It can increase performance by reading and writing data in parallel while protecting data with duplication. A minimum of four drives are required. With a four-drive disk array, two pairs of drives are striped. Each pair mirrors the data on the other pair of striped drives. The data capacity is similar to a standard Mirroring array with half of total capacity dedicated for redundancy.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual About Dual Data Redundancy One unique (though rarely occurring) feature of RAID 0+1 is dual fault tolerance. In some cases, two drives can fail simultaneously and still maintain the integrity of data. There are six combinations in which two drives can fail. FastTrak S150 SX4 and SX4000 / SX4000 Lite protect the data array in four of those cases. Assume the drives are configured as follows: • CH indicates channels on the FastTrak Controller card.
Chapter 5: Disk Array Concepts Block and Parity Striping (RAID 5) RAID 5 calculates parity in order to achieve redundancy rather than writing a second copy of the data, like RAID 1. Parity is distributed across the physical drives along with the data blocks. In each case, the parity data is stored on a different disk than its corresponding data block. RAID 5 makes efficient use of hard drives and is the most versatile RAID Level. It works well for file, database, application and web servers.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual JBOD - Single Drive An alternative to RAID, Just a Bunch of Disks (JBOD) capacity is equal to the sum of all drives in the group, even if the drives are of different sizes. JBOD appears in the User Interface as one or more individual drives. There are no performance or fault-tolerance features. When a disk fails, all data on the disk is lost. Other disks are unaffected. 1 2 3 4 Disk Drive Figure 18.
Chapter 6: Troubleshooting & Tips This section is used to assist with troubleshooting conflicts and FastTrak S150 SX4 or SX4000 / SX4000 Lite installation problems. Also refer to the README.TXT file on the FastTrak driver and utility diskette for more recent information as well as the PromiseOnline services listed in Appendix B. The section is divided into the following categories: Motherboard Issues, System CMOS Issues, Drive Errors, Operating System Errors, and Audio/Video Editing Tips.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Miscellaneous problems such as: • FastTrak S150 SX4 BIOS does not appear during boot • FastTrak S150 SX4 driver does not load • Slow data transfer rates Move the FastTrak S150 SX4 card to a different PCI slot. Intermittent data problems Overclocking the PCI bus may cause the system to hang or data corruption.
Chapter 6: Troubleshooting & Tips Drive-Related Errors Critical Array Status Error Reported during Boot If a critical status error message appears on the FastTrak S150 SX4 BIOS startup screen for a mirrored array (see below), there is a drive in the array that has failed or is not responding. FastTrak S150 SX4 will identify the failed drive by channel number. The mirrored array has lost its fault tolerance, but will still perform normal drive reads and writes.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Unable to Partition or Format Array There are two possible causes: • The FastTrak Controller is the bootable device but the array is not set to be bootable. • The Reserve Sector of one of the drives has become corrupt or bad. If the FastTrak Controller is the bootable device, make sure that the array is set to be bootable: 1. During boot-up, press Ctrl-F to enter the FastBuild BIOS utility. 2. Choose option 2, Define Array. 3.
Chapter 6: Troubleshooting & Tips To remove the Reserve Sector, follow these steps: 1. During boot up, press Ctrl-F to enter the FastBuild BIOS utility. 2. Choose option 1, View Drive Assignments. 3. Press arrow keys to highlight the drive where you wish to remove the reserve sector. 4. Press Alt-F1. The following message will appear: Press Ctrl-Y to delete the data in the disk or press any key to abort. 5. Press Ctrl-Y.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Operating System-Related Issues Different drive lettering under Windows NT This may happen when using a SCSI card in addition to the Promise card. Windows NT does not necessarily load the driver for the boot device controller first. This results in a drive that in MS-DOS is the C: drive being the D:, or E:, etc. in Windows NT. Use the Windows NT Disk Administrator utility to reassign the letters that NT has improperly assigned to the drives.
Chapter 6: Troubleshooting & Tips Performance Tips Here are some tips that may optimize performance in a RAID 0 striped array. If you are using an audio/video-editing card, we also recommend reviewing your card’s documentation for additional information. Use a FastTrak array as D: or other non-bootable drive in a Striped Array For Audio/Video editing, keep the original system boot drive on the standard IDE controller as C: drive.
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Appendix A: Frequently Asked Questions This section lists frequently asked questions involving pre-installation, drive issues, installation, and post-installation. Pre-Installation (Speed, Device Types, Capacity, Cabling) Q: What kind of hard drives can I use for a FastTrak S150 SX4 array? A: You can use any Serial ATA hard drive(s) to create arrays on the FastTrak S150 SX4. Use matching drives for multiple-drive arrays to maximize capacity usage as well as performance.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Q: How do the FastTrak S150 SX4 and SX4000 / SX4000 Lite RAID Controllers provide storage and data protection with their arrays? A: FastTrak S150 SX4 and SX4000 / SX4000 Lite implement five RAID levels as follows: RAID 0 (Stripe) For capacity – The FastTrak RAID 0 array will be as big as the smallest HDD in the array times however many HDDs are in the array. Any larger HDDs will simply be truncated.
Appendix A: FAQs RAID 5 (Block and Parity Striping) For capacity – The FastTrak RAID 5 array is the smallest drive size multiplied by the number of drives, less one. The larger HDDs will be truncated. The truncated space on the bigger HDDs will then be unusable. For sustained data transfers – The FastTrak RAID 5 array will write data at moderate speed but will read data very quickly.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Drive Issues Q: Can I add a drive to a FastTrak S150 SX4 or SX4000 / SX4000 Lite array via hot-swap and dynamically adjust the array size/configuration? A: No. The FastTrak Controller does not support dynamically adjustable RAID size/configurations. Q: Do the HDDs on the FastTrak S150 SX4 and SX4000 / SX4000 Lite have to be the same size? A: The HDDs that you use with the FastTrak S150 SX4 and SX4000 / SX4000 Lite do not have to be the same size.
Appendix A: FAQs Q: Do I have to install disk management software on my array in order to access the full storage capacity of drives? A: No! Disk management software will only complicate things. The array should be fully addressable by your OS as it is. Remember that some operating systems have varying limits on the sizes of partitions and logical drives that can be defined. Consult your OS documentation about partitioning larger drives.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Installation Issues (Capacity, Booting) Q: Why are some drives recognized by the FastTrak S150 SX4 and SX4000 / SX4000 Lite Array Setup utilities with only partial capacity? A: Some hard drives ship with a jumper that reduces the addressable capacity of the drive to prevent problems with older systems that don’t support larger drives. Consult your hard drive documentation to set the jumper so that you can use the full capacity of the drive.
Appendix B: Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Pacific Rim Sales Office E-mail Support support@promise.com.tw Fax Technical Support +886-3-578-2390 Attention: Technical Support Phone Technical Support +886-3-578-2395 (Ext. 8830) 9:00-6:00pm Taiwan Time If you wish to write us for support: Promise Technology, Inc. Attn: Technical Support 2F, No. 30, Industry E. Rd. IX Science-based Industrial Park Hsinchu, Taiwan, R.O.C. China Office E-mail Support support-china@promise.
Appendix B: Technical Support Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for Three (3) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following, at its option: a) replace the product with a conforming unit of the same or superior product; b) repair the product.
Appendix B: Technical Support Returning Product for Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Product model and serial number (required); • Return shipping address; • Daytime phone number; • Description of the problem; • Copy of the original purchase invoice.
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Appendix C: Features and Specifications Disk Array Features Supported RAID Levels: • RAID 0 – striping for performance • RAID 1 – disk mirroring • RAID 0+1 – mirrored stripe set • RAID 5 – striped data + parity • JBOD – single drive Hardware XOR accelerator 3 Offers sustained data transfers up to 266MB/sec Supports up to four logical drives Supports variable stripe block sizes Supports standard Serial ATA drives Identical hard drives are recommended Supports Logical Block Addressing Large LBA support for dr
FastTrak S150 SX4 / SX4000 / SX4000 Lite User Manual Hardware Features 6 32-bit / 66MHz PCI interface compliant to PCI Rev 2.2 PCI bus mastering DMA with hardware scatter-gather engine for maximum performance Supports 266MB/sec burst data transfer rate across PCI bus PCI Plug-and-Play support Supports ACPI S1, S3 and S4 Single 168-pin DIMM slot for cache memory.
Appendix C: Features and Specifications Physical & Environmental Size 9.84 x 3.82 inches (25.0 x 9.7 cm) Operating temperature: 32° to 122°F (0° to 50°C) Relative humidity: 5% to 90% non-condensing Universal (5V and 3.
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