HP ProLiant ML110 Server Operations and Maintenance Guide June 2004 (Third Edition) Part Number 347748-003 Regulatory Model Number HSTNS-3100
© 2004 Hewlett-Packard Development Company, L.P. Intel, Pentium, and Celeron are US registered trademarks of Intel Corporation. Microsoft, Windows, and Windows NT are US registered trademarks of Microsoft Corporation. Torx is a trademark of Camcar-Textron Screw & Mfg. Co. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice.
Contents About This Guide Audience Assumptions............................................................................................................................... vii Technician Notes........................................................................................................................................ vii Where to Go for Additional Help.............................................................................................................. viii Telephone Numbers ...........
Contents Chapter 4 System Configuration Hardware Configuration ............................................................................................................................4-1 Pre- and Post-installation Procedures..................................................................................................4-1 System Covers.....................................................................................................................................
Contents Chapter 8 Addendum - SATA Configuration SATA Overview........................................................................................................................................ 8-1 SATA Hot-Plug Cage Cabling .................................................................................................................. 8-1 SATA Drive Installation ...........................................................................................................................
About This Guide This maintenance and service guide can be used for reference when servicing HP ProLiant ML110 servers. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs can create conditions that are hazardous. Audience Assumptions This guide is for service technicians.
About This Guide CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in.) of clearance at the front and back of the server. CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only. NOTE: Any indications of component replacement or printed wiring board modifications may void any warranty.
1 System Features Features Summary Hardware • Single CPU socket that supports 478-pin Intel processors • Intel 879P core logic chipset consisting of: ® — 82879P – north bridge — ICH-S – south bridge • Phoenix BIOS v4.
System Features • Optional media storage capacity — Full-height common bay supports any paired combination of tape drive, internal backup device, or DVD-ROM drive — Hard disk drive cage that supports four non-hot swappable PATA (Parallel Advanced Technology Attachment) or SCSI drives or — Hot-swappable drive cage that supports four SATA (Serial Advanced Technology Attachment) drives • External ports, all located on the rear panel of the server.
System Features System Specifications Physical Specifications • Height – 430 mm (16.93 in.) • Width – 200 mm (7.87 in.) • Depth – 500 mm (19.69 in.) • Weight — Basic configuration approximately 16.5 kg. (36.24 lbs) – excludes keyboard and monitor. — Fully loaded approximately 22 kg. (47.41lbs) – excludes keyboard and monitor.
2 System Structure This chapter describes the server’s physical external and internal structure. A view of the mainboard layout is also provided. External Structure Front Panel with Bezel In the illustration below, the server is shown with both the front bezel attached (items labeled 1 through 8), and removed (items labeled 9 through 13). Figure 2-1: Front panel components Refer to Table 2-1 on the next page for a list of front panel components.
System Structure Table 2-1: Front Panel Components Item Icon Description 1 CD-ROM drive 2 CD-ROM drive mechanical eject hole 3 CD-ROM drive eject button 4 CD-ROM drive activity indicator 5 Full-height common bays 6 Power indicator (green) This LED indicator provides the power state of the server. • Steady green when the server is operating normally. • Blinking green when the server is in Standby mode. • Off when the server is powered off.
System Structure Rear Panel Figure 2-2: Rear panel components Table 2-2: Rear Panel Components Item Icon Description 1 PS/2 mouse port (green) 2 PS/2 keyboard port (purple) 3 Serial port (teal) 4 Parallel port (burgundy) 5 Monitor port (blue) 6 USB ports (black) 7 LAN port (RJ-45) 8 PCI slot covers 9 PSU fan 10 Power supply cable socket 11 Thumbscrews for the detachable left-side cover 12 System fan 13 Retention clips for the PCI slot covers 14 Kensington® lock HP ProLiant M
System Structure Internal Structure Internal Components Figure 2-3: Internal components Table 2-3: Internal Components Item 2-4 Description 1 Standard autoranging 350-watts PSU 2 System fan 3 Expansion board 4 Mainboard 5 HDD cage 6 Retaining lever for the FDD 7 Retaining levers for 5 ¼” devices HP ProLiant ML110 Server Operations and Maintenance Guide
System Structure Mainboard Components Figure 2-4: Mainboard components Refer to Table 2-4 on the next page for a list of mainboard components and their corresponding codes.
System Structure Table 2-4: Mainboard Components Item Component Code Description 1 CN3 Top: PS/2 mouse port Bottom: PS/2 keyboard port 2 CN4 Top: Parallel port Left: Serial port Right: Monitor port 3 CN6 USB ports (two) 4 JK1 LAN port (RJ-45) 5 CN2 4-pin, 12V ATX power connector 6 CN1 20-pin ATX power connector 7 DIMM1 to DIMM4 DIMM slots 8 CPU FAN 3-pin CPU fan connector 9 U7 Intel 82879P chipset (north bridge) 10 U18 Intel ICH-S chipset (south bridge) 11 IDE2 Secondary
System Structure Table 2-4: Mainboard Components continued Item Component Code Description 27 U14 SMSC LPC47M192 Super I/O chipset 28 CPU CPU socket 29 SYSFAN1 3-pin system fan connector (rear) Note: Listed in the next section are the default settings for the dip switch. Dip Switch Settings The table below shows the settings for the dip switch (SW1). The switch status indicated in bold text is the default setting.
3 System Setup Setup Reminders Checking the Contents Inspect the packaging container for evidence of mishandling during transit. If the packaging container is damaged, photograph it for reference. Remove the server from the packaging container and, using the list below, check that all parts and accessories are included.
System Setup • Secluded from strong electromagnetic fields and noise caused by electrical devices such as elevators, copy machines, air conditioners, large fans, large electric motors, radio and TV, transmitters, and high-frequency security devices • Access space provided so the server power cords can be unplugged from the power outlet NOTE: The power button on the system does not turn off system AC power.
System Setup • Plug the keyboard cable into the PS/2 keyboard port (purple). Figure 3-1: Connecting a PS/2 keyboard • Plug the mouse cable into the PS/2 mouse port (green).
System Setup USB Mouse and Keyboard The server comes with two USB 2.0 ports. If you are going to use a USB mouse and (black). keyboard, plug the cables of these I/O peripherals into either USB port Figure 3-3: Connecting a USB mouse and keyboard NOTE: Some USB devices have a built-in USB port that allows you to daisy chain other devices. To Connect a Monitor 3-4 • If you are going to use a flat-panel monitor, refer to its accompanying documentation for connection instructions.
System Setup Figure 3-4: Connecting a VGA monitor To Connect a Printer The server provides support for serial, parallel and USB printers. • If you are going to use a serial printer, connect the printer cable into the serial port (teal). • If you are going to use a USB printer, connect the printer cable into either USB port (black). • To connect a parallel printer, plug the printer cable into the parallel port (burgundy).
System Setup Powering On/Off the Server To Apply Power to the Server After making sure that you have set up the server properly and connected all the required peripheral cables, you can now apply power to the server. 1. Verify that the monitor is properly connected to the server and is plugged into a properly grounded, wall power outlet. 2. Connect the server’s power cable. Plug the power cable into the power cable socket located on the rear panel of the server.
System Setup The system starts up and loads the operating system. A welcome message is displayed. If the system does not turn on or boot after pressing the power button, refer to the “Power Problems” section in Chapter 6 for troubleshooting instructions. After the welcome message display, a series of POST (Power–On Self–Test) messages appears. The POST messages indicate if the system is running well or not. If an error condition occurs, note any error messages appearing on the display.
System Setup • Hibernate This sleep mode has a slower wake-up time than the Standby mode. During this state, the server appears to be off as described earlier, but the system fan and the front panel power LED are also turned off. The unique feature of this sleep mode (and the reason for its slower wake-up time) is that information about the server’s NOS state (open applications, screens, and so on) is saved to disk before the server is placed in the sleep state.
4 System Configuration This chapter provides detailed procedures for configuring the server hardware and gives an overview of the different resources you can use to configure the system. Hardware Configuration You have the option to install new server components for the purpose of upgrading system capacity or replacing defective components. The server’s chassis is designed so that configuring the system hardware may be performed without the need for any special tool.
System Configuration WARNING: Hazardous voltages are present inside the server. Always disconnect AC power from the server and other associated assemblies while working inside the unit. Serious injury may result if this warning is not observed. 3. Disconnect telecommunication cables to avoid exposure to shock hazard from ringing voltages. 4. Open the server according to the instructions described in the “System Covers” section on the bottom of this page. 5.
System Configuration Left-Side Cover The left-side cover must be removed to access the internal components and mass storage devices. To Remove the Left-Side Cover 1. Perform steps 1 through 3 of the pre-installation instructions. 2. Detach the left-side cover from the chassis: a. Loosen the two captive thumbscrews located on the edge of the left-side cover closest to the rear panel. b. Slide the cover towards the rear of the server. c. Pull the cover upward to detach it from the chassis.
System Configuration 3. Reinstall the left-side cover: a. Use two hands to place the left-side cover’s lower edge at an angle to the hinge tabs along the bottom of the chassis. The hinge tabs are keyed to accept the cover in only one position. b. With the cover resting on the hinge tabs, tilt the cover up until it engages the locking mechanism at the top of the chassis. c. Slide the cover towards the front panel to position it into place. d.
System Configuration c. Detach the bottom edge of the bezel from the front panel, after which d. Pull the whole bezel away from the front panel. Figure 4-3: Removing the front bezel 3. Place the front bezel in a safe place for reinstallation later. To Reinstall the Front Bezel 1. Position the bezel so the two mounting tabs are aligned with their notch on the front panel, then insert the tabs into their notch.
System Configuration 2. Align then insert the two plastic retention clips to their notch on the front panel, then press them firmly until they snap into place. Figure 4-4: Reinstalling the front bezel Hardware Configuration Procedures WARNING: To avoid any damage to the system as well as to prevent any bodily harm, always observe the pre- and post-installation procedures described in this chapter, and the ESD precautions listed in Appendix B.
System Configuration Figure 4-5: Removing the CD-ROM drive 5. Place the old CD-ROM on a static-dissipating work surface or inside an anti-static bag. 6. Remove the new CD-ROM from its shipping container. 7. Install the new CD-ROM drive: a. Guide the new CD-ROM drive into the CD-ROM bay, with the cable connectors facing the rear of the chassis, then push the drive all the way into the chassis until the mounting holes are aligned. b. Press the drive-retaining lever downward. c.
System Configuration e. Connect the IDE data cable to its connector on the rear of the CD-ROM drive. Make sure the other end of the data cable is secured to the secondary IDE connector (IDE2) on the mainboard. Figure 4-6: Installing the CD-ROM drive 8. Observe the post-installation procedures. Floppy Disk Drive (FDD) To Replace the FDD 1. Perform steps 1 through 3 of the pre-installation instructions. 2. Remove the left-side cover. 3. Remove the front bezel. 4.
System Configuration e. Gently pull out the FDD from the chassis. Figure 4-7: Removing the FDD 5. Place the removed FDD on a static-dissipating work surface or inside an anti-static bag. 6. Remove the new FDD from its shipping container. 7. Install the new FDD: a. Guide the new FDD into the FDD bay, with the cable connectors facing the rear of the chassis, then push the drive all the way into the chassis until the mounting holes are aligned. b. Press the FDD retaining lever downward. c.
System Configuration e. Connect the FDD data cable to its connector on the rear of the drive. Figure 4-8: Installing the FDD 8. Observe the post-installation procedures. Optional Mass Storage Devices Common Bay The two full-height common bays support any paired combination of tape drive, internal backup device, or DVD-ROM drive. To Install a Drive into the Common Bay 1. Perform steps 1 through 3 of the pre-installation instructions. 2. Remove the left-side cover. 3. Remove the front bezel. 4.
System Configuration c. Move the lever downward to release the bar from its retaining hook. Figure 4-9: Preparing the common bay for drive installation 6. Prepare the new drive (tape drive, internal backup device, or DVD-ROM drive) for installation. Refer to the documentation that came with the drive for related installation procedures. 7. Install the new drive: a.
System Configuration e. Connect the drive data cable to its connector on the rear of the drive. Figure 4-10: Installing a drive in the common bay 8. Observe the post-installation procedures. HDD Cage The HDD cage located on the lower front panel supports four non-hot swappable PATA or SCSI drives. To Install a Drive in the HDD Cage 1. Perform steps 1 through 3 of the pre-installation instructions. 2. Remove the left-side cover. 3. Remove the front bezel. 4.
System Configuration c. Remove the six Torx screws that secure the cage to the chassis. Keep the screws for reinstalling the cage later. d. Gently slide out the cage from the chassis. e. If you are going to install the new hard disk in a drive bay that is previously empty, remove four screws from the side of the chassis labeled ‘HDD SCREWS’. Figure 4-11: Removing the HDD cage 5. Select a drive bay in the HDD cage where you want to install the new hard disk.
System Configuration Figure 4-12: Installing a hard disk in the HDD cage 7. Install the HDD cage back into the chassis: a. Guide the HDD cage into the chassis opening, with the cable connectors of the drive facing the rear of the chassis, then push the cage all the way into the chassis. b. Use the six Torx screws you removed earlier (step 4-c) to secure the cage to the chassis. c. Connect a power cable to its connector on the rear of the new HDD.
System Configuration Mainboard Components Processor The mainboard’s CPU socket supports a single 478-pin Intel processor. To Remove a Processor 1. Perform steps 1 through 3 of the pre-installation instructions. 2. Remove the left-side cover. 3. Lay the server on its side (components showing) for better access to the CPU socket. 4. If necessary, remove any accessory boards or cables that prevent access to the CPU socket. 5. Remove the heat sink-cooling fan assembly: a.
System Configuration Figure 4-15: Removing the processor 7. Place the processor on a static-dissipating work surface or inside an anti-static bag. To Install a Processor 1. If necessary, remove any previously installed processor from the CPU socket. Follow the procedures in the preceding section. To allow the heat sink to draw away as much heat as possible from the processor base, it is required there be a tight connection between the contact surfaces—the heat sink base and the top side of the processor.
System Configuration d. Press down the socket retention bar to lock the processor in place. Figure 4-16: Installing a processor Once the processor is installed, the heat sink-cooling fan assembly must be reinstalled on top of the processor. The thermal grease you applied on the contact surfaces of the heat sink and the processor provides the necessary thermal bonding to allow the heat sink to draw away heat from the processor.
System Configuration Figure 4-17: Installing the heat sink-cooling fan assembly 5. Observe the post-installation procedures.
System Configuration VSC occurs when both channels are populated but the DIMMs are not identical or there is an odd number of identical DIMMs. The MCH behaves identical in both singlechannel and virtual single-channel modes (hereafter referred to as single-channel (SC) mode). In SC mode of operation, the populated DIMMs configuration can be identical or completely different. In addition, for SC mode, not all the slots need to be populated.
System Configuration DIMM Population Guidelines DIMM population guidelines are illustrated in the figures below. Figure 4-18: Single-channel mode operation Figure 4-19: Dual-channel mode operation NOTE: While the four DIMM slots can accept different size DIMMs in any configuration, HP recommends installing the smallest capacity module in slot 4 and progressively larger capacity modules in slots 3, 2 and 1. To Remove a DIMM 1. Perform steps 1 through 3 of the pre-installation instructions. 2.
System Configuration Figure 4-20: Removing a DIMM 7. Place the DIMM on a static-dissipating work surface or inside an anti-static bag. To Install a DIMM 1. Locate an empty DIMM slot on the mainboard. 2. Remove a DIMM from its protective container, handling the module by its edges. If necessary, lay it on an anti-static surface until you are ready to install it. 3. Install the DIMM: a.
System Configuration PCI Cards The HP ProLiant ML110 server supports five PCI bus slots with two separate bus channels: • Two 32-bit/33 MHz 5V PCI bus slots (PCI1 and PCI5) • Three 64-bit/66 MHz 3.3V PCI-X bus slots (PCI2 to PCI4) To Install a PCI Card 1. Perform steps 1 through 3 of the pre-installation instructions. 2. Remove the left-side cover. 3. If necessary, remove any accessory boards or cables that prevent access to the PCI slots. 4. Locate an empty PCI slot on the mainboard. 5.
System Configuration Figure 4-23: Installing a PCI card 7. Observe the post-installation procedures. Battery Your HP ProLiant server is equipped with a 3V 200 mAh internal lithium battery. To Replace the Battery WARNING: Note the following reminders when replacing the battery. • Replace the battery with the same type as the product's battery we recommend. Use of another battery may present a risk of fire or explosion. • Batteries may explode if not handled properly.
System Configuration c. Insert a new battery with the positive sign (+) facing up, and ensure that it is seated completely. Ensure the spring latch is in place, and holds the battery firmly. Figure 4-24: Replacing the battery 6. Observe the post-installation procedures. Power Supply Unit (PSU) Located on the rear panel of the server is a single standard autoranging 350-watts PSU with PFC (power supply correction) function.
System Configuration c. Gently slide the PSU out of the chassis. Figure 4-25: Removing the PSU 5. Install a new PSU: a. Align the new PSU to the power supply bay inside the chassis. b. Secure the PSU in place using the four screws you removed earlier. c. Connect the PSU cables to their mainboard connectors (CN1 and CN2). Connect the power cables of all installed drives to the PSU. Figure 4-26: Installing a PSU 6. Observe the post-installation procedures.
System Configuration System Fan A new system fan can be installed to allow the server to operate properly in case the default system fan becomes defective. To Replace the Default System Fan 1. Perform steps 1 through 3 of the pre-installation instructions. 2. Remove the left-side cover. 3. Remove the default system fan: a. Disconnect the system fan cable from its power connector (SYSFAN1) on the mainboard. b.
System Configuration 4. Detach the old fan from its frame by unclasping the four retention latches on the frame before pulling the fan away. Figure 4-28: Removing a system fan from its frame 5. Install the new fan to its frame by aligning the pegs on the frame to their corresponding notch on the fan, then firmly press the two together until the retention latches snap into place. Figure 4-29: Installing a system fan to its frame 6. Install a new system fan: a.
System Configuration c. Connect the system fan cable to its power connector (SYSFAN1) on the mainboard. Figure 4-30: Installing a system fan on the server 7. Observe the post-installation procedures.
System Configuration • Diagnostics for Windows This utility is installed from the Startup CD. For instructions, refer to the README.TXT file inside the Diagnostics for Windows folder in the Startup CD. Diagnostics for Windows provides an easy-to-use hardware diagnostic for: — Server verification — Rapid troubleshooting For more information on this diagnostic utility, refer to its accompanying documentation.
System Configuration 5. Select a configuration option by pressing the corresponding item number. • Tape-based One Button Disaster Recovery (OBDR) Select this option to perform recovery procedures for a SCSI drive that supports OBDR function. • Multi-initiator Configuration Select this option to perform initial setup SCSI configuration. • Exit Select this option to close the utility. System will automatically reboot. OBDR Function a. Press 1 to select the OBDR option.
5 BIOS Setup Utility This chapter provides information on BIOS Setup Utility and instructions on how to use it to configure the system. NOTE: For ease of reading, BIOS Setup Utility will be simply referred to as “Setup Utility” or “Setup” in this guide. Setup Utility Overview BIOS Setup Utility is a hardware configuration program built into your system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is normally no need to run this utility.
BIOS Setup Utility Accessing the Setup Utility 1. Turn on the monitor and the server. If the server is already turned on, save your data and exit all open applications, then restart the server. 2. During POST, press F2. If you fail to press F2 before POST is completed, you will need to restart the server. The first page to be displayed will be the Main menu showing the Setup Utility’s menu bar.
BIOS Setup Utility Table 5-1: Setup Utility Menus Menu Function Main Use this menu to set the system time and date, select the FDD type, configure the IDE devices, define memory caching, and set bootup mode. Advanced Use this menu to reset configuration data, enable hardware protection, and define the settings for the USB Legacy Support, console redirection, and ACPI BIOS functions.
BIOS Setup Utility • Small arrow pointers ( ) precede some parameter names. This means that there are available submenus. To view these submenus, select the primary parameter with the arrow pointer and press Enter. The submenu screen then displays in place of the current screen. • Esc is the exit key. If you press this key: — On one of the primary menu screens, the Exit menu displays. — On a submenu, the previous screen displays.
BIOS Setup Utility To View the System Summary Screen You first need to enable the display of the System Summary Screen during bootup. Follow the steps below. 1. In the Main menu screen, select Boot Features. The Boot Features submenu is displayed. 2. Select Summary Screen. 3. Press the plus (+) or minus (-) key to set the parameter to Enabled. 4. Press F10 to save the changes you made and close the Setup Utility. 5. Reboot the server. The System Summary Screen is displayed briefly at the end of POST.
BIOS Setup Utility • User password Entering this password will only allow the user to access and modify certain items in the Setup Utility. These items include: — Main menu: System Time and System Date — Security menu: Set User password • Power-on password When the Password on Boot parameter in the Security menu is enabled, either the supervisor or the user password will be required to boot up the server.
BIOS Setup Utility 4. Retype the new password to verify the first entry then press Enter again. 5. Press F10 to save the password and close the Setup Utility. To Remove a System Password 1. In the Security menu screen, select a set password parameter—Set User Password or Set Supervisor Password, then press Enter. A password box will display. 2. Type the original password then press Enter. 3. Press Enter twice without entering anything in the new and confirm password fields. 4.
BIOS Setup Utility 11. Set SW1-3 to its default Off position. 12. Perform the post-installation instructions listed in Chapter 4. To set a new batch of system passwords, refer to the “To Set a System Password” section. Closing the Setup Utility The Exit menu provides several options to close the utility. These options are listed on the table below. Table 5-2: Setup Utility Exit Options Option Description Exit Saving Changes Saves changes made and close the Setup Utility.
BIOS Setup Utility To Update BIOS HP regularly posts a new version of the HP ProLiant ML110 server BIOS on their website at www.hp.com to improve the server’s performance. To update the server’s BIOS Setup Utility with the latest version: 1. Create the BIOS Update/Recovery diskette as described in the previous section. 2. Insert the BIOS Update/Recovery diskette into the server’s FDD. 3. Reboot the server to the BIOS Update/Recovery diskette.
BIOS Setup Utility To perform BIOS recovery: 1. Create the BIOS Recovery/Update diskette as described earlier in this chapter. 2. Perform the pre-installation instructions listed in Chapter 4. 3. Locate the dip switch (SW1) on the mainboard. Refer to Chapter 2 for a view of the mainboard layout. 4. Identify SW1-2 of the dip switch. By default, SW1-2 is set to the Off position. 5. Set SW1-2 to the On position. 6. Reinstall the left-side cover as described in Chapter 4. 7. Reconnect only the power cord. 8.
BIOS Setup Utility 4. Set SW1-1 to the On position. This will clear the CMOS memory. 5. Switch SW1-1 back to its default Off position. 6. Perform the post-installation instructions listed in Chapter 4. 7. During POST, press F2 to access the Setup Utility. 8. Press F9 to load the system default values. 9. Press F10 to save the changes you made and close the Setup Utility. Setting Hardware Protection You have the option to lock and unlock some of the hardware devices of the server.
6 System Maintenance This chapter provides information on preventive system maintenance, as well as troubleshooting procedures for common system problems. Preventive Maintenance Procedures Refer to the following table for preventive maintenance procedures you should observe in cleaning the server. WARNING: Be sure to turn off power to the server when doing any preventive maintenance procedures.
System Maintenance Troubleshooting Procedures Refer to the following sections for the information you need to deal with possible system problems. Troubleshooting Tools If you are having problems operating your HP ProLiant ML110 server, refer to the table below for a list of resources you can use. Table 6-2: Troubleshooting Tools Resources Help contents HP’s website at www.hp.
System Maintenance Troubleshooting Procedures The following sections provide detailed instructions on how to perform simple troubleshooting tasks in managing common server problems. CAUTION: If a troubleshooting procedure requires configuring the system hardware, read the “Pre- and Post-installation Procedures” section in Chapter 4, and the ESD precautions listed in Appendix B.
System Maintenance • If the server passes POST, use the Diagnostics for Windows utility to further test the hardware. Use this utility whenever possible to detect hardware problems. For more information on this diagnostic tool, refer to its accompanying documentation. • For problems with the disk array controller board, refer to the appropriate HP SCSI RAID manual. Determining the Cause of a Problem Condition To isolate the cause of a problem condition: 1. Verify the error.
System Maintenance 13. Once the cause of the problem condition is determined, refer to the next section for detailed instructions on how to troubleshoot it. If after performing the steps above, the cause of the problem condition remains unknown, seek HP technical support. Refer to the “Technical Support” section earlier in this chapter. Specific Troubleshooting Procedures Refer to the instructions below for troubleshooting a particular server problem.
System Maintenance 2. If the server still does not work: a. Power off the server and remove all external peripherals, except the monitor and keyboard. b. Test the server for normal operation now. c. If the server still does not work, proceed to step 3. 3. Turn off the monitor, the server, and all external devices, and check the internal hardware by performing the steps below: a. Perform steps 1 through 3 of the pre-installation instructions listed in Chapter 4. b.
System Maintenance Power Problems The server does not turn on. 1. Make sure that the server’s power cord is properly connected to the power supply cable socket located on the rear panel and is plugged in to a known good power source. 2. If the server is connected to a UPS (Uninterruptible Power Supply) unit or a PDU (Power Distribution Unit), disconnect the server from it and connect the power cord directly to a known good power source. 3.
System Maintenance • If the server is plugged into a switched multiple-outlet box, make sure the switch on the outlet box is turned on. • Plug a different electrical device (such as a printer) into the power outlet, and turn on the device to verify the outlet has power. • If you hear a series of beeps when you power on the server, count the number of beeps, then go to the “POST Beep Codes” section in Chapter 7 for information on what it indicates.
System Maintenance To resolve the problem: 1. Check if there is adequate power: a. Verify the monitor power switch is turned on. b. Verify the monitor power cord is connected to an AC power outlet and the monitor cable is connected to the server’s monitor port. c. Plug in a known working device to ensure there is power to the outlet or use a proper testing device to check the power outlet. d. Turn the monitor off and on, and if the monitor has an On/Off LED, see if it lights.
System Maintenance 10. If the error message INVALID CONFIGURATION displays, check the server’s video configuration using the BIOS Setup Utility. Make sure that other accessory boards do not use the same memory addresses as the embedded video connector. If after doing the steps above, the video problem still persists, follow the guidelines described in the next section. Basic Guidelines for Troubleshooting Video Issues The guidelines below are arranged in such an order as to be followed progressively.
System Maintenance NOTE: If you are using a third-party video controller card and the onboard video controller (if applicable) was disabled, remove this controller card, connect the cable to the onboard video controller then clear the CMOS. This re-enables the onboard video. For instructions on clearing CMOS, go to Chapter 5. 17. Disconnect the power and SCSI connections from tape drives and hard drives. 18. Disconnect the IDE and flexible disk cables. 19.
System Maintenance To resolve the problem: 1. Review the items under the “Troubleshooting Checklist” section earlier in this chapter. 2. Check that the keyboard: • Is not locked • Is clean and that no keys are stuck • Cable connections at the rear panel of the server and at the back of the keyboard are securely and correctly attached 3. If you are using a keyboard/monitor switch box, plug the keyboard directly into the keyboard port of the server. 4.
System Maintenance The configuration settings cannot be saved. If the settings were not saved or if you continue to lose configuration information, or if you cannot save the BIOS information to CMOS memory and: • You suspect battery power loss as the cause: 1. Review the items under the “Troubleshooting Checklist” section earlier in this chapter. 2. Replace the battery as described in Chapter 4. 3. If it’s necessary, reset the configuration settings using the BIOS Setup Utility. 4.
System Maintenance • If the problem persists, check for environmental problems that could damage disk media and disk drive heads. Environmental problems result from: — Radiated interference. Sources include communications and radar installations, radio/TV broadcast transmitters, and hand-held receivers. — Airborne contaminants. Sources include dust, smoke, and ashes. Steam from duplication equipment may result in intermittent disk errors. CD-ROM Problems The CD-ROM tray will not open.
System Maintenance 3. Use the BIOS Setup Utility to make sure that the CD-ROM drive is bootable. a. Reboot the server, then during POST press F2. b. Select Boot from the Setup Utility’s menu bar. c. If necessary, move the CD-ROM option up the boot list. This ensures the CD-ROM will boot before any of the hard disk drives (IDE or SCSI). d. Press F10 to save the configuration and close the Setup Utility. SCSI Problems The SCSI boot controller BIOS has trouble loading the Boot Logical Drive (NOS drive). 1.
System Maintenance • Check for any recent changes or upgrades to the software. For example, has anyone moved, removed, or changed the configuration files or drivers? Refer to the software documentation for more information. • If you suspect hardware failure and there are no system error messages, check each component associated with the failure. Equipment failure is probably the most unlikely reason for a SCSI device failure. A SCSI controller fails to work during initial installation.
System Maintenance • Check the SCSI cables for problems that may have resulted from a recent server maintenance, hardware upgrades, or physical damage. • Check the system BIOS version to ensure it is the most recently issued version. The most recent version is listed on the HP’s website. • Verify the SCSI BIOS is being executed properly. The internal SCSI device controllers display a banner during startup. The BIOS then checks for valid devices on the SCSI bus, and reports which devices are found.
System Maintenance Processor Problem Overheating of the server is the typical sign that there is a processor problem. This is usually caused by: • Incorrect installation of the heat sink-CPU fan assembly on the processor • Defective CPU fan • Damaged thermal patch To resolve the problem: 1. Make sure that the heat sink-CPU fan assembly is properly connected to processor. If necessary, remove and reseat the processor, ensuring the ZIF (Zero Insertion Force) lever is completely down. 2.
System Maintenance If the procedures above do not resolve the problem: 1. Perform steps 1 through 3 of the pre-installation instructions listed in Chapter 4. 2. Remove the left-side cover as described in Chapter 4. 3. Lay the server on its side (components showing) for better access to the DIMM slots. 4. If necessary, remove any accessory boards or cables that prevent access to the DIMM slots. 5. Locate the DIMM slots. 6. Reseat the memory modules. 7.
7 System Diagnostics This chapter describes the available system diagnostic tools. A list of possible error messages and their corresponding solution is provided, as well as a description of beep code meanings. System Diagnostics Overview The HP ProLiant ML110 server’s diagnostic function monitors system activity and performs constant hardware testing to ensure proper system operation. The diagnostic results are displayed during POST (which in itself is a diagnostic process).
System Diagnostics POST Messages These text messages are displayed in normal video (white text on black background). It shows the details of the error. The following is an example of a POST error message: Error message 1 of 1: Error code 0103 Keyboard not detected - Keyboard error In some cases an error message may include recommendations for troubleshooting or require that you press the Enter (or Return) key to display recommendations. Follow the instructions on the screen.
System Diagnostics Table 7-1: POST Error Messages continued Error message Corrective action System CMOS checksum bad Press F2 during POST to run BIOS Setup Utility, then perform follow the steps below: 1. Press F9 to load the default system values. 2. Reset the system date and time under the Main menu. 3. Press F10 to save the new settings and close the utility.
System Diagnostics The routine derives the beep code from the test point error as follows: 1. The 8-bit error code is broken down to four 2-bit groups (Discard the most significant group if it is 00). 2. Each group is made one-based (1 through 4) by adding 1. 3. Short beeps are generated for the number in each group. Example: Test point 01Ah = 00 01 10 10 = 1-2-3-3 beeps The table below lists the checkpoint codes written at the start of each test and the beep codes issued for terminal errors.
System Diagnostics Table 7-2: POST Beep Codes continued Code Beep POST routine description 20h 1-3-1-1 Test DRAM refresh 22h 1-3-1-3 Test 8742 keyboard controller 24h 28h Set ES segment register to 4 GB 1-3-3-1 Auto size DRAM 29h Initialize POST Memory Manager 2Ah Clear 512 KB base RAM 2Ch 1-3-4-1 RAM failure on address line xxxx 2Eh 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus 2Fh Enable cache before system BIOS shadow 32h Test CPU bus-clock frequency 33h Init
System Diagnostics Table 7-2: POST Beep Codes continued Code Beep POST routine description 58h 2-2-3-1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt “Press F2 to enter SETUP” 5Bh Disable CPU cache 5Ch Test RAM between 512 and 640 KB 60h Test extended memory 62h Test extended memory address lines 64h Jump to UserPatch1 66h Configure advanced cache registers 67h Initialize Multi Processor APIC 68h Enable external and CPU caches 69h Setup Syst
System Diagnostics Table 7-2: POST Beep Codes continued Code Beep POST routine description 8Bh Test and initialize PS/2 mouse 8Ch Initialize floppy controller 8Fh Determine number of ATA drives (optional) 90h Initialize hard disk controllers 91h Initialize local bus hard disk controllers 92h Jump to UserPatch2 93h Build MP table for multi-processor boards 95h Install CD-ROM for boot 96h Clear huge ES segment register 97h Fix up Multi-Processor table 98h 1-2 Search for option ROMs.
System Diagnostics Table 7-2: POST Beep Codes continued Code Beep POST routine description Bah Initialize SMBIOS BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu Beh Clear screen (optional) BFh Check virus and backup reminders C0h Try to boot with INT 19 C1h Initialize POST Error Manager (PEM) C2h Initialize error logging C3h Initialize error display function C4h Initialize system error handler C5h PnP and dual CMOS (optional) C6h Initialize no
System Diagnostics Table 7-2: POST Beep Codes continued Code Beep POST routine description Eah Initialize OEM special code Ebh Initialize PIC and DMA Ech Initialize memory type Edh Initialize memory size Eeh Shadow boot block Efh System memory test F0h Initialize interrupt vectors F1h Initialize run time clock F2h Initialize video F3h Initialize System Management Manager F4h Output one beep F5h Clear huge segment F6h Boot to Mini DOS F7h Boot to Full DOS Note: If BIOS detects
System Diagnostics After installing an accessory 1. Perform steps 1 through 3 of the pre-installation instructions in Chapter 4. 2. Remove the left-side cover as described in Chapter 4. 3. Check the following: • If you have installed an accessory board, verify that the board is firmly seated in its slot and any switches or jumpers on the accessory board are properly set. Refer to the documentation provided with the accessory board. • All internal cabling and connections are in their proper order.
System Diagnostics Diagnostics for Windows Diagnostics for Windows provides an easy-to-use hardware diagnostic for server verification and rapid troubleshooting. This utility is installed from the HP ProLiant ML110 Server Startup CD-ROM, and run under Microsoft Windows. For instructions on installation and use, refer to the README file located inside the Diagnostics for Windows folder in the Startup CD.
8 Addendum - SATA Configuration SATA Overview The HP Proliant ML110’s mainboard supports two 7-pin 150-MBps SATA (Serial Advanced Technology Attachment) connectors. SATA is a new disk interface technology for connecting hard drives into computer systems. It is based on serial signaling technology, as opposed to parallel signaling used in PATA (Parallel ATA).
Addendum - SATA Configuration Figure 8-1: SATA hot-plug cage cabling diagram Table 8-1: SATA Hot-Plug Cage Cabling Diagram No. Component Code Description 1–2 Left – CN2 Right – CN1 SATA power cables 3–6 SATA1 – SATA4 (bottom to top) SATA data cables 7 CN5 SATA LED cable SATA Drive Installation 1. Perform steps 1 through 3 of the pre-installation instructions. 2. Remove the left-side cover. 3. Remove the front bezel. 4.
Addendum - SATA Configuration a. Disconnect the power, data, and LED cables connected to the hot-plug cage backplane. b. Press the hard disk carrier button to release the carrier latch. c. Rotate the carrier latch outward. d. Hold the carrier latch, and then pull out the carrier from the cage to release it. e. Slide the carrier out from the cage. Figure 8-2: Removing the hot-plug HDD 5. Remove the HDD cage from the server a. Remove the six Torx screws that secure the cage to the chassis.
Addendum - SATA Configuration Figure 8-3: Removing the hot-plug HDD cage 6. Remove the previously installed backplane: a. Remove the four Torx screws that secure the backplane to the cage. Keep the screws for reinstalling the new backplane. b. Gently slide out the backplane from the cage.
Addendum - SATA Configuration 7. Install the new backplane: a. Slide the new backplane into the guides on the rear of the cage and align the mounting holes. b. Use the four screws you removed earlier (step 6-a) to secure the new backplane. Figure 8-5: Installing the backplane 8. Install the HDD cage back into the chassis: a. Guide the HDD cage into the chassis opening, with the backplane facing the rear of the chassis, and then push the cage all the way into the chassis. b.
Addendum - SATA Configuration Use this RAID driver diskette for Windows Server 2000 and Windows SBS or Windows Server 2003 and Windows SBS 2003 with Promise FastTrack S150 SX4 card installation. SATA LED Indicator Status When a SATA device is installed in the server, the SATA LED indicator located on the front panel will change color to indicate the status of the SATA device. The table below shows the nine possible SATA states.
A Regulatory Compliance Notices Regulatory Compliance Series Number For the purpose of regulatory compliance certifications and identification, your product has been assigned a unique series number. The series number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this series number. The series number is not the marketing name or model number of the product.
Regulatory Compliance Notices If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected.
Regulatory Compliance Notices Canadian Notice (Avis Canadien) Class B Equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. European Union Notice Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community.
Regulatory Compliance Notices BSMI 廢電池請回收。 Korean MIC Device Notices Laser Device Notices All HP systems equipped with a laser device comply with safety standards, including International Electrotechnical Commission (IEC) 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product. The product does not emit hazardous light; the beam is totally enclosed during all modes of customer operation and maintenance.
Regulatory Compliance Notices Compliance with CDRH Regulations The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States. Compliance with International Regulations All HP systems equipped with laser devices comply with appropriate safety standards including IEC 825.
Regulatory Compliance Notices Battery Replacement Notice Your HP ProLiant server is equipped with a 3V 200 mAh internal lithium battery. There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. Unless specific replacement instructions are provided as part of this guide, replacement is to be done by an authorized service provider using the HP spare designated for this product.
B Electrostatic Discharge Preventing Electrostatic Damage A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage when setting up the system or handling parts: • Avoid hand contact by transporting and storing products in static-safe containers.
C Power Cord Set Requirements The power cord set meets the requirements for use in the country where you purchased your equipment. The voltage selection switch allows you to select the appropriate line voltage for your server. Power cord sets for use in other countries must meet the requirements of the country where you use the server. For more information on power cord set requirements, contact your authorized HP dealer.
Power Cord Set Requirements Country-Specific Requirements Use Table C-1 to identify the appropriate accredited agency in your country.
Index A C accessory boards 4-22 acetone 6-1 acoustic emissions 1-3 ACPI 1-2 Advanced Configuration and Power Interface See ACPI altitude 1-3 ammonia 6-1 CDRH A-4 CD-ROM drive mechanical eject hole 2-2 replacing 4-6 troubleshooting 6-14 Center for Devices and Radiological Health See CDRH CMOS RAM clear switch 2-7 clearing 5-10 common bay 4-10 component-level repairs vii cooling fans, maintenance 6-1 cooling system 1-2 covers front bezel 4-4 left-side cover 4-3 reinstalling the front bezel 4-5 reinstallin
Index E electrostatic discharge See ESD ESD grounding methods B-1 precautions B-1 installing the backplane 8-5 removing drives from cage 8-2 removing from chassis 8-3 removing the backplane 8-4 HP authorized reseller viii humidity 1-3 F I FCC notices cables A-2 Class B Equipment A-1 classification label A-1 Declaration of Conformity A-2 device modifications A-2 mouse A-5 FDD replacing 4-8 troubleshooting 6-13 Federal Communications Commission notices See FCC notices front panel 2-1 I/O ports 1-2, 2-3
Index memory controller hub 4-18 removing DIMM 4-20 SC mode 4-18 troubleshooting 6-18 VSC mode 4-19 memory controller hub See MCH monitor connecting 3-4 LCD monitor 3-4 maintenance 6-1 troubleshooting 6-8 VGA monitor 3-4 mouse compliance statement A-5 maintenance 6-1 PS/2, connecting 3-3 troubleshooting 6-12 USB, connecting 3-4 N network operating system See NOS NOS 1-2 O overheating 6-18 P Parallel Advanced Technology Attachment See PATA Password on Boot 5-6 PATA 1-2 PCI card, installing 4-22 PCI slots
Index setup reminders contents 3-1 power supply 3-2 site selection 3-1 single-channel mode See SC mode sleep mode hibernate 3-8 standby 3-7 sleep state See sleep mode standby mode 3-7 Startup CD 3-1, 4-28 Supervisor password 5-5 surge suppressor 3-2 SW1 switch See dip switch system configuration BIOS Setup Utility 4-29 Diagnostics for Windows 4-29 LSI SCSI Configuration Utility 4-29 NOS drivers 4-28 SCSI card configuration 4-29 Startup CD-ROM 4-28 system diagnostics 7-1 system fan installing 4-27 removing
